Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
CADILLAC
ESCALADE ESV
(2005) - ELECTRICAL SYSTEM
Sep 5, 2018
Incident date: Sep 4, 2018
THE VEHICLE WAS PARKED IN MY DRIVEWAY, WHERE IT HAD BEEN SINCE THE DAY BEFORE. IT WAS NOT POWERED ON IN ANYWAY, NOR WAS ANYTHING PLUGGED IN INSIDE. IN THE EARLY MORNING WE WERE MADE AWARE BY A NEIGHBOR THAT THE TRUCK WAS ON FIRE. THE FIRE WAS IN THE PASSENGER SIDE DASHBOARD AREA AND THE CENTER CONSOLE OF THE VEHICLE. THE FIRE DEPT ARRIVED QUICKLY AND EXTINGUISHED THE BLAZE. THE FIRE REPOR... Read more
Fire
CADILLAC
ESCALADE ESV
(2005) - UNKNOWN OR OTHER
Sep 5, 2018
Incident date: Sep 4, 2018
THE VEHICLE WAS PARKED IN MY DRIVEWAY, WHERE IT HAD BEEN SINCE THE DAY BEFORE. IT WAS NOT POWERED ON IN ANYWAY, NOR WAS ANYTHING PLUGGED IN INSIDE. IN THE EARLY MORNING WE WERE MADE AWARE BY A NEIGHBOR THAT THE TRUCK WAS ON FIRE. THE FIRE WAS IN THE PASSENGER SIDE DASHBOARD AREA AND THE CENTER CONSOLE OF THE VEHICLE. THE FIRE DEPT ARRIVED QUICKLY AND EXTINGUISHED THE BLAZE. THE FIRE REPOR... Read more
Fire
Incident date: Aug 20, 2018
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS DID NOT OPERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 117,000. THE VIN WAS NOT PROVIDED.
Incident date: Aug 1, 2018
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE VERY DIM AND FAILED TO PROVIDE ADEQUATE LIGHTING. THE FAILURE PREVENTED CLEAR VISIBILITY WHILE DRIVING; THEREFORE, THE HIGH BEAM HEADLIGHTS HAD TO BE ACTIVATED. THE VEHICLE WAS TAKEN TO PIKERTON CHEVROLET (925 NORTH ELECTRIC ROAD, SALEM, VIRGINIA 24153, (800) 813-5960), BUT WAS NOT DIAGNOSED OR REPAIRED.... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MASSEY CADILLAC NORTH ORLANDO (LOCATED AT 4241 N JOHN YOUNG PKWY, ORLANDO, FL) WAS CONTACTED AND CONF... Read more
Incident date: Sep 2, 2018
JUST PURCHASED A 2013 CADILLAC. IT IS A BEAUTIFUL VEHICLE BUT ALMOST CRASHED THE FIRST TIME I DROVE IT AT NIGHT. CANNOT SEE WITH HEADLIGHTS ON DIM. HELP PLEASE. VEHICLE WAS IN MOTION. I HAD TO DRIVE AT AN UNSAFE SLOW SPEED QUITE A DISTANCE TO GET WHERE I COULD PULL OVER. THIS IS A DANGEROUS SAFETY HAZARD. I'VE GOT TO BE ABLE TO DRIVE AT NIGHT. DANGEROUS! WHEN YOU DIM YOUR HEADLIGHTS THEY BARLEY... Read more
Incident date: Jul 15, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CAMARGO CADILLAC AT 877-558-6539 (LOCATED AT 880 MONTGOMERY RD, CINCINNATI, OH 45242) AND WAS INFOR... Read more
Incident date: Jun 15, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MURPHY CADILLAC INC. (321-345-9664, 174 E HIBISCUS BLVD, MELBOURNE, FL 32901) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MAN... Read more
Incident date: Apr 2, 2018
MOISTURE GETTING INTO HEADLAMP ASSEMBLY CAUSING BALLAST TO SHORT, AND HID FAILURE
Incident date: Apr 2, 2018
MOISTURE GETTING INTO HEADLAMP ASSEMBLY CAUSING BALLAST TO SHORT, AND HID FAILURE
Incident date: Apr 15, 2018
TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT STATED THAT THE PASSENGER SEAT AIR BAG WARNING INDICATOR FAILED TO ILLUMINATE TO NOTIFY THE CONTACT WHEN THE SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO HOLIDAY CHEVROLET CADILLAC (543 2ND ST, WILLIAMSBURG, VA 23185) WHERE IT WAS DIAGNOSED THAT THE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FA... Read more
Incident date: Apr 15, 2018
TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT STATED THAT THE PASSENGER SEAT AIR BAG WARNING INDICATOR FAILED TO ILLUMINATE TO NOTIFY THE CONTACT WHEN THE SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO HOLIDAY CHEVROLET CADILLAC (543 2ND ST, WILLIAMSBURG, VA 23185) WHERE IT WAS DIAGNOSED THAT THE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FA... Read more
Incident date: Dec 1, 2017
DASH ON MY ESCALADE HAS CRACKED IN 3 DIFFERENT PLACES AND POSES A HAZARD TO OCCUPANTS. DEALERSHIP SAYS THEY ARE AWARE OF DASH CRACKS IN THAT MODEL AS WELL AS OTHERS BUT GM REFUSES TO RECALL. THIS APPEARS TO BE A MANUFACTURE DEFECT IN MATERIAL USED AND SHOULD BE ADDRESSED ASAP.
Incident date: Jun 15, 2018
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, WATER ENTERED THE FRONT PASSENGER SIDE OF THE VEHICLE FROM UNDERNEATH THE DASHBOARD. AN UNKNOWN CADILLAC DEALER IN REEDSBURG, WISCONSIN WAS MADE AWARE OF THE FAILURE, BUT COULD NOT DETERMINE THE SOURCE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWAR... Read more
Incident date: Dec 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). WHEN THE VEHICLE WAS STARTED, THE AIR BAG INDICATOR ILLUMINATED AND REMAINED LIT, WHICH WAS A SAFETY CONCERN. THE CONTACT CALLED BARKSDALE CADILLAC AT 601-208-0433 (LOCATED AT 700 ADCOCK ST, RIDGELAND, MS 39157) AND WAS INFORMED THAT THE PARTS WERE NOT AVA... Read more
Incident date: Aug 24, 2018
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE RUNNING, THE CONTACT'S MOTHER OPENED THE DRIVER'S DOOR AND THE VEHICLE CAME OUT OF GEAR AND ROLLED BACKWARDS. THE FRONT DRIVER SIDE TIRE RAN OVER HER FEET. MEDICAL ATTENTION WAS REQUIRED. THE CONTACT'S MOTHER SUSTAINED FRACTURES OF THE LEFT FOOT AND CONTUSIONS OF THE RIGHT HIP, AND UPPER LEFT ARM. THE CONTACT ST... Read more
1 injured
Incident date: Aug 25, 2018
IN THE LAST TWO YEARS THE CAR RANDOMLY HAS A COMPLETE POWER FAILURE AND LOSS OF POWER AND ELECTRICAL WHILE DRIVING. WITHOUT WARNING THE ENGINE SHUTS DOWN AND ALL LIGHTS, DASH PANEL, POWER STEERING, POWER BRAKES, ETC COMPLETELY SHUT DOWN REQUIRING THE CAR TO COAST TO A STOP AND PUT INTO PARK AT WHICH TIME THE CAR WILL RESTART. THIS HAS HAPPENED APPROXIMATELY 10 TIMES IN THE LAST TWO YEARS. THE D... Read more
Incident date: Aug 25, 2018
IN THE LAST TWO YEARS THE CAR RANDOMLY HAS A COMPLETE POWER FAILURE AND LOSS OF POWER AND ELECTRICAL WHILE DRIVING. WITHOUT WARNING THE ENGINE SHUTS DOWN AND ALL LIGHTS, DASH PANEL, POWER STEERING, POWER BRAKES, ETC COMPLETELY SHUT DOWN REQUIRING THE CAR TO COAST TO A STOP AND PUT INTO PARK AT WHICH TIME THE CAR WILL RESTART. THIS HAS HAPPENED APPROXIMATELY 10 TIMES IN THE LAST TWO YEARS. THE D... Read more
Incident date: Aug 25, 2018
IN THE LAST TWO YEARS THE CAR RANDOMLY HAS A COMPLETE POWER FAILURE AND LOSS OF POWER AND ELECTRICAL WHILE DRIVING. WITHOUT WARNING THE ENGINE SHUTS DOWN AND ALL LIGHTS, DASH PANEL, POWER STEERING, POWER BRAKES, ETC COMPLETELY SHUT DOWN REQUIRING THE CAR TO COAST TO A STOP AND PUT INTO PARK AT WHICH TIME THE CAR WILL RESTART. THIS HAS HAPPENED APPROXIMATELY 10 TIMES IN THE LAST TWO YEARS. THE D... Read more
Incident date: Aug 15, 2018
MOISTURE IN HEADLIGHT BURNS OUT THE LIGHT. DANGEROUS CAUSE CAN'T SEE AT NIGHT
Incident date: Aug 26, 2018
DIM HEADLIGHTS ARE VERY LOW. VERY UNSAFE TO DRIVE AT NIGHT WITH DIM LIGHTS ON. WE HAVE NOTICED THAT THE BLINKER IS BRIGHTER THAN THE ACTUAL LIGHTS. VERY LOW VISABILITY. WHEN DRIVING I OFTEN THINK THE LIGHTS ARE NOT ON WHEN THEY ARE ON LOW BEAM. WOULD NOT BE ABLE TO SEE A CHILD OR ANIMAL (OR ANY OBJECT) IN PATH OF VEHICLE WHEN DRIVING AT NIGHT. OUR SRX IS BLACK SO I'M ALSO CONCERNED ABOUT OTHER VE... Read more
Incident date: Aug 25, 2018
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE INFORMATIONAL TOUCH SCREEN PANEL SEIZED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Incident date: Aug 27, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (SEWELL CADILLAC OF DALLAS, 7310 LEMMON AVE, DALLAS, TX 75209) STATED THAT THE PARTS WERE NOT AVAILABLE TO DO THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE... Read more
Incident date: May 1, 2018
THE CAR HAS A CRACKED CUE SCREEN FROM THE INSIDE WHICH OPERATES ALL THE FUNCTIONS FOR DEFROSTING, AIR-CONDITIONING, AND HEATING. THE ONLY WAY TO USE ANY OF THE AIR/HEAT IS TO HAVE THE AUTO BUTTON. THE OPTIONS ON THE STEERING WHEEL DO NOT WORK AT ALL. THIS HAS NOW BECOME A VERY VERY SEVERE SAFETY ISSUE WHEN DRIVING THE VEHICLE AND YOU NEED TO HAVE THE FRONT WINDSHIELD CLEAR. I ALSO SUBSCRIBE TO... Read more
Incident date: May 1, 2018
THE CAR HAS A CRACKED CUE SCREEN FROM THE INSIDE WHICH OPERATES ALL THE FUNCTIONS FOR DEFROSTING, AIR-CONDITIONING, AND HEATING. THE ONLY WAY TO USE ANY OF THE AIR/HEAT IS TO HAVE THE AUTO BUTTON. THE OPTIONS ON THE STEERING WHEEL DO NOT WORK AT ALL. THIS HAS NOW BECOME A VERY VERY SEVERE SAFETY ISSUE WHEN DRIVING THE VEHICLE AND YOU NEED TO HAVE THE FRONT WINDSHIELD CLEAR. I ALSO SUBSCRIBE TO... Read more
Incident date: May 1, 2018
THE CAR HAS A CRACKED CUE SCREEN FROM THE INSIDE WHICH OPERATES ALL THE FUNCTIONS FOR DEFROSTING, AIR-CONDITIONING, AND HEATING. THE ONLY WAY TO USE ANY OF THE AIR/HEAT IS TO HAVE THE AUTO BUTTON. THE OPTIONS ON THE STEERING WHEEL DO NOT WORK AT ALL. THIS HAS NOW BECOME A VERY VERY SEVERE SAFETY ISSUE WHEN DRIVING THE VEHICLE AND YOU NEED TO HAVE THE FRONT WINDSHIELD CLEAR. I ALSO SUBSCRIBE TO... Read more
Incident date: Aug 25, 2018
CADILLAC SRX STOPPED AT RED LIGHT AND HEARD CAR REVIVING UP. KEPT FOOT ON BRAKE BUT I AM VERY CONCERNED. WE WERE ON A CITY STREET.
Incident date: Aug 4, 2018
HAVING ISSUES WITH THE HEADLIGHT GETTING CONDENSARION INSIDE, IT USALLY TAKE A FEW DAYS FOR THIS RO DRY OUT.
Incident date: Aug 15, 2018
I HAVE MOISTURE IN MY HEADLIGHT. THE BALLAST AND IGNITOR HAVE FRIEND FROM THE MOISTURE. APPARENTLY THIS IS A COMMON FAULT AND GM REFUSES TO DO ANYTHING. A CLASS ACTION SUIT NEEDS TO BE REFILLED AGAINST THEM FOR THEIR SHODDY WORKMANSHIP OF THEIR HEADLIGHTS.
Incident date: Aug 25, 2018
LOW BEAM HEADLIGHTS ARE VERY DIM, TO THE POINT OF HARDLY BEING ABLE TO SEE THE ROAD. I'VE REPLACED THE BULBS WITH NO HELP.
Incident date: Aug 25, 2018
CONTINUE TO DRIVE AFTER STOPPING THE CAR, TRANSMISSION WILL SHIFT FROM FIRST GEAR INTO SECOND GEAR AND STUCK THERE, THEN THE GEAR WILL SHIFT NORMALLY ONLY AFTER U BRING THE CAR TO A TOTAL STOP AND DRIVE AGAIN. HAPPENED TO ME SEVERAL TIMES AFTER I STOPPED THE CAR AT A TRAFFIC LIGHT BEFORE I WAS TRYING TO GET ON THE HIGHWAY
Incident date: Aug 23, 2018
TAKATA RECALL. MY PSGR AIRBAG LIGHT STAYS ON SAYING PSGR AIRBAG OFF. I SAW WHERE CERTAIN VEHICLES WERE RECALLED FOR THIS. THEY ALL HAVE THE SAME PROBLEM. WILL MY VEHICLE GET IN THE RECALL OR WILL THERE BE FUTURE RECALLS
Incident date: Aug 13, 2018
ON 8-13-18 WE HAD HEAVY RAIN AND NEXT DAY THE LIFT GATE WOULD NOT OPERATE. CAR UNDER EXTENDED WARRANTY, BUT DEALER SAID NOT COVERED BECAUSE DRAIN TUBE TO PANORAMIC ROOF IS THE PROBLEM, AND THEY CRACK CAUSING LEAK. ONLY FRONT DRAINS WERE RECALLED, NOT REAR, AND THE LEAKING TUBES ALLOWED WATER INTO LIFT GATE MODULE AND SHORTED IT OUT. CALLED INSURANCE COMPANY FOR COVERGAGE UNDER COMPREHENSIVE, AND A... Read more
CADILLAC
ESCALADE ESV
(2007) - AIR BAGS
Aug 24, 2018
Incident date: Oct 16, 2015
TAKARA RECALL: IN 2015 MY CADILLAC ESCALADE WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT IN WHICH THE AIRBAG DEPLOYED AND EXPLODED WITH A BUNCH OF SMOKE AND AWFUL SMELL IN THE AIR AND SOME DEBRIS. THE VEHICLE WAS IN MOTION IN HIT A MIDSIZE HONDA ACCORD HEAD ON. I WAS TRAVELING STRAIGHT ON A CITY STREET. I WAS FAULTED SINCE I WAS REACHING FOR MY GPS NAVIGATION DEVICE THAT HAD FALLEN ON THE FLOOR. THE C... Read more
Crash
3 injured
CADILLAC
ESCALADE ESV
(2007) - SEAT BELTS
Aug 24, 2018
Incident date: Oct 16, 2015
TAKARA RECALL: IN 2015 MY CADILLAC ESCALADE WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT IN WHICH THE AIRBAG DEPLOYED AND EXPLODED WITH A BUNCH OF SMOKE AND AWFUL SMELL IN THE AIR AND SOME DEBRIS. THE VEHICLE WAS IN MOTION IN HIT A MIDSIZE HONDA ACCORD HEAD ON. I WAS TRAVELING STRAIGHT ON A CITY STREET. I WAS FAULTED SINCE I WAS REACHING FOR MY GPS NAVIGATION DEVICE THAT HAD FALLEN ON THE FLOOR. THE C... Read more
Crash
3 injured
CADILLAC
ESCALADE ESV
(2007) - SEATS
Aug 24, 2018
Incident date: Oct 16, 2015
TAKARA RECALL: IN 2015 MY CADILLAC ESCALADE WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT IN WHICH THE AIRBAG DEPLOYED AND EXPLODED WITH A BUNCH OF SMOKE AND AWFUL SMELL IN THE AIR AND SOME DEBRIS. THE VEHICLE WAS IN MOTION IN HIT A MIDSIZE HONDA ACCORD HEAD ON. I WAS TRAVELING STRAIGHT ON A CITY STREET. I WAS FAULTED SINCE I WAS REACHING FOR MY GPS NAVIGATION DEVICE THAT HAD FALLEN ON THE FLOOR. THE C... Read more
Crash
3 injured
Incident date: Aug 17, 2018
TL* THE CONTACT OWNS A 2013 CADILLAC XTS. THE CONTACT STATED THAT THE TOUCH PAD ON THE INSTRUMENT PANEL FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO FITZGERALD CADILLAC ANNAPOLIS (34 HUDSON ST, ANNAPOLIS, MD 21401, (301) 261-8246) WHERE THE CONTACT WAS INFORMED THAT THE TOUCH SCREEN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS ... Read more
Incident date: Jul 1, 2018
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING 25 MPH, THE VEHICLE STALLED AND OIL WAS LEAKING FROM THE ENGINE COMPARTMENT. THE ALTERNATOR, OIL, AND ENGINE INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO GREAT RIVER CHEVROLET GMC (264 DEVEREUX DRIVE, NATCHEZ, MS 39120, 601-653-4829) WHERE IT WAS DIAGNOSED THAT THERE WAS AN OIL LEAK AND THE VEHICLE WAS NOT ABLE TO BE REPAIRED. THE VEHICLE... Read more
Incident date: Jul 1, 2018
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING 25 MPH, THE VEHICLE STALLED AND OIL WAS LEAKING FROM THE ENGINE COMPARTMENT. THE ALTERNATOR, OIL, AND ENGINE INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO GREAT RIVER CHEVROLET GMC (264 DEVEREUX DRIVE, NATCHEZ, MS 39120, 601-653-4829) WHERE IT WAS DIAGNOSED THAT THERE WAS AN OIL LEAK AND THE VEHICLE WAS NOT ABLE TO BE REPAIRED. THE VEHICLE... Read more
Incident date: Jul 10, 2018
IN BACK SEAT ON LEFT AIRBAG IS REALLY COMING OUT. IM AFRAID IT WILL EXPLODE WHEN I HAVE A CHILD OR FAMILY MEMBER IN THE SEAT. THE AIRBAG SITS RIGHT OVER THE PERSON THAT SITS UNDER IT. I HAPPEN TO NOTICE IT WHEN I WAS HELPING MY ELDER MOTHER OUT OF THE CAR. HELP PLEASE 🙏🏼 WE JUST HOME FROM DOCTORS APPOINTMENT.
CADILLAC
ESCALADE ESV
(2016) - ELECTRICAL SYSTEM
Aug 23, 2018
Incident date: Aug 23, 2018
TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE ESV. THE CONTACT STATED THAT THE FRONT AND REAR COLLISION SENSORS PROVIDED INCORRECT INFORMATION. THE CONTACT STATED THAT FALSE WARNINGS PROVIDED BY THE SENSORS SIGNALED AN IMMINENT CRASH WHEN THERE WERE NO VEHICLES IN CLOSE PROXIMITY. THE VEHICLE WAS TAKEN TO FREMONT CADILLAC (5939 AUTO MALL PKWY, FREMONT, CA 94538, (510) 686-8969) WHERE IT WAS DIAGNO... Read more
Incident date: Aug 1, 2018
HEADLIGHTS ARE VERY DIM AND YOU CAN HARDLY SEE USING THE DIM LIGHTS. UPON LOOKING ON LINE THERE ARE MANY LAWSUITS FOR THIS PROBLEM. GM WANTS OVER $1,500 TO FIX THIS ISSUE WITH THE LIGHTS GOING VERY DIM WHEN NOT ON BRIGHT. IT APPEARS THE LIGHT ASSEMBLY LETS MOISTURE ACCUMULATE BECAUSE OF POOR SEALS THAT BURNS THE LED BULB OUT.
Incident date: Jan 31, 2018
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THE DRIVER SIDE HEADLIGHT BLEW OUT AND THE PASSENGER SIDE HEADLIGHT ASSEMBLY CONTAINED A LOT OF CONDENSATION IN RAINY CONDITIONS. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000. **TR *JS
Incident date: Aug 8, 2018
MY 2009 CADILLAC CTS SHOWED A CHECK ENGINE LIGHT. TOOK TO A MECHANIC WHO PULLED CODES P0008, P0017, P0018 WHICH ARE ALL RELATED TO TIMING CHAIN FAILURE. I BECAME AWARE OF TBS BULLETIN 11340C ' SPECIAL COVERAGE ADJUSTMENT ' TIMING CHAIN WEAR WHICH WAS EXTENDED TO INCLUDE 2009 CADILLAC CTS WITH LESS THAN 120K MILES (MY CAR HAS 107250) I MADE AN APPOINTMENT WITH LOCAL CADILLAC DEALER WHO INFORMED... Read more
Incident date: Aug 21, 2018
AT UNDER 90,000 MILES MY 2009 CADILLAC CTS AWD STARTED TO MAKE A THUMPING NOISE WHEN I SHIFTING BETWEEN GEARS. THIS HAPPENED FOR 3 DAYS. ON THE 4TH DAY I DROVE TO MY OFFICE, PARKED IN A PARKING RAMP. WHEN I WENT TO LEAVE FOR THE DAY I GOT IN MY CAR TO GO HOME, THE CAR STARTED AND MOVED INTO GEAR, BUT AS I APPROACHED THE EXIT GATE, WHICH IS ON A HILL IT, CAR ABRUPTLY MADE A GRINDING NOISE AND W... Read more
Incident date: Nov 17, 2017
WHILE DRIVING DOWN THE STREET JUST AFTER EXITING THE FREEWAY BOTH SIDE AND DRIVER AIRBAGS DEPLOYED AND ABRUPTLY SHUT CAR OFF IMPACTING MY ABILITY TO STEER AND BRAKE. NO CRASH NO ACCIDENT NO EXTERIOR DAMAGE
1 injured
Incident date: Nov 17, 2017
WHILE DRIVING DOWN THE STREET JUST AFTER EXITING THE FREEWAY BOTH SIDE AND DRIVER AIRBAGS DEPLOYED AND ABRUPTLY SHUT CAR OFF IMPACTING MY ABILITY TO STEER AND BRAKE. NO CRASH NO ACCIDENT NO EXTERIOR DAMAGE
1 injured
Incident date: Nov 17, 2017
WHILE DRIVING DOWN THE STREET JUST AFTER EXITING THE FREEWAY BOTH SIDE AND DRIVER AIRBAGS DEPLOYED AND ABRUPTLY SHUT CAR OFF IMPACTING MY ABILITY TO STEER AND BRAKE. NO CRASH NO ACCIDENT NO EXTERIOR DAMAGE
1 injured
Incident date: Aug 20, 2018
BRAKES FAILED COMPLETELY. FLUID LEAKED FROM SEVERELY CORRODED BRAKE LINES. LUCKILY, I WAS ON A 25MPH RD NEAR HOME. BARELY STOPPED WITH FULL PRESSURE ON PEDAL. I WAS HEADED FOR HIGHWAY AND AM VERY LUCKY IT DIDN'T HAPPEN THERE. GM BRAKE LINE CORROSION IS A SCANDAL. 30 YEARS IN CAR BUSINESS AND I NEVER SAW THIS ON ANY OTHER CAR.
Incident date: Aug 17, 2018
MY SERVICE LIGHT CAME ON AND THE DEALER SAID ITS CODE IS POO17. THE INFORMED ME THEIR MIGHT BE A RECALL SO I AM CHECKING TO SEE HE SAID CADILLAC DID HAVE ONE FOR 2004-2009