Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Sep 25, 2018
MY CAR ALARM KEEPS BEEPING FOR NO REASON WHEN PARKED. AS SOON AS I START THE CAR, THE AIRBAG LIGHT GOES ON. THE DASHBOARD WARNING LIGHT SAYS THAT MY TIRE IS FLAT; SO, I CHANGED ALL FOUR TIRES, AND IT'S STILL GIVING DRASTICALLY INACCURATE READINGS OFTEN. SOMETIMES IT SAYS THAT MY TIRE IS FLAT-- 0 PRESSURE, AND SOMETIMES, IT SAYS THAT IT HAS LOW PRESSURE. MY PROGRAMMED RADIO STATIONS KEEP DELETING F... Read more
Incident date: Oct 1, 2016
THE TRUCK WAS IN MOTION ON STREET AND ON FREEWAY, THE SPEED DROPS AND IT FEELS LIKE IT'S GOING TO CUT OFF. THE WINDOWS WILL NOT GO UP OR DOWN, THE RADIO SHUTS OFF AND, ALL THE DASHBOARD LIGHTS ARE ON. THIS HAS HAPPENED AT LEAST 3 SEPARATE TIMES (TWICE THIS YEAR) DIFFERENT DATES. THERE SHOULD BE 3 PICTURES SHOWN OF THAT. -LAST WEEK THE VEHICLE WOULD NOT START, THE BATTERY IS 1 YR. OLD- GOOD, THE... Read more
Incident date: Oct 1, 2016
THE TRUCK WAS IN MOTION ON STREET AND ON FREEWAY, THE SPEED DROPS AND IT FEELS LIKE IT'S GOING TO CUT OFF. THE WINDOWS WILL NOT GO UP OR DOWN, THE RADIO SHUTS OFF AND, ALL THE DASHBOARD LIGHTS ARE ON. THIS HAS HAPPENED AT LEAST 3 SEPARATE TIMES (TWICE THIS YEAR) DIFFERENT DATES. THERE SHOULD BE 3 PICTURES SHOWN OF THAT. -LAST WEEK THE VEHICLE WOULD NOT START, THE BATTERY IS 1 YR. OLD- GOOD, THE... Read more
Incident date: Oct 1, 2016
THE TRUCK WAS IN MOTION ON STREET AND ON FREEWAY, THE SPEED DROPS AND IT FEELS LIKE IT'S GOING TO CUT OFF. THE WINDOWS WILL NOT GO UP OR DOWN, THE RADIO SHUTS OFF AND, ALL THE DASHBOARD LIGHTS ARE ON. THIS HAS HAPPENED AT LEAST 3 SEPARATE TIMES (TWICE THIS YEAR) DIFFERENT DATES. THERE SHOULD BE 3 PICTURES SHOWN OF THAT. -LAST WEEK THE VEHICLE WOULD NOT START, THE BATTERY IS 1 YR. OLD- GOOD, THE... Read more
Incident date: Sep 1, 2018
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT THE INFOTAINMENT SCREEN WOULD MALFUNCTION AND CAUSE THE SCREEN TO RANDOMLY MOVE, CHANGE, BLINK, AND SHUT OFF. WHILE DRIVING, THE SCREEN MALFUNCTION CREATED A DISTRACTION TO THE DRIVER. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. AN UNKNOWN LOCAL DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AV... Read more
Incident date: Sep 23, 2018
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 50 MPH, THE REAR DRIVER SIDE WHEEL SHIFTED OUT OF CONTROL. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO FOUND THAT THE REAR DRIVER SIDE WHEEL TOE LINK ADJUSTER SEPARATED, WHICH CAUSED THE WHEEL TO BE UNBALANCED. THE REAR DRIVER SIDE TOE LINK WAS REPLACED. THE MANUFACTU... Read more
Incident date: Sep 23, 2018
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 50 MPH, THE REAR DRIVER SIDE WHEEL SHIFTED OUT OF CONTROL. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO FOUND THAT THE REAR DRIVER SIDE WHEEL TOE LINK ADJUSTER SEPARATED, WHICH CAUSED THE WHEEL TO BE UNBALANCED. THE REAR DRIVER SIDE TOE LINK WAS REPLACED. THE MANUFACTU... Read more
CADILLAC
ESCALADE ESV
(2016) - POWER TRAIN
Sep 27, 2018
Incident date: Aug 8, 2017
FROM A COLD START, WHEN TAKING VEHICLE OUT OF PARK AND INTO REVERSE, THE VEHICLE WILL SURGE OR BUCK PRIOR TO APPLYING THE ACCELERATOR. THIS HAPPENS ABOUT 1/4 OF THE DRIVE TIME. WHEN ACCELERATING AND THEN COMING TO A COAST AND BACK TO ACCELERATING, THE CAR WILL BUCK. THIS HAPPENS ABOUT 1/2 OF THE DRIVE TIME. FROM A COLD START, REVERSE, DRIVE, ACCELERATE TO 1MPH WHILE MAKING A SLIGHT RIGHT TURN O... Read more
Incident date: Sep 5, 2018
THE CUE SYSTEM STOPED WORKING WITH THE TOUGH SCREEN AND ITS NOW IMPOSSIBLE TO SET UP HANDS FREE DRIVING.
Incident date: Sep 5, 2018
THE CUE SYSTEM STOPED WORKING WITH THE TOUGH SCREEN AND ITS NOW IMPOSSIBLE TO SET UP HANDS FREE DRIVING.
Incident date: Aug 1, 2017
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED AND HESITATED TO ACCELERATE. THE CONTACT HAD TO CAUTIOUSLY APPLY THE BRAKE PEDAL. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V212000 (POWER TRAIN) AND 13V097000 (POWER TRAIN, ELECTRICAL SYSTEM), ALTHOUGH THE CONTACT'S FAILURES WERE SIMILAR. THE VEHICLE W... Read more
Incident date: Aug 1, 2017
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED AND HESITATED TO ACCELERATE. THE CONTACT HAD TO CAUTIOUSLY APPLY THE BRAKE PEDAL. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V212000 (POWER TRAIN) AND 13V097000 (POWER TRAIN, ELECTRICAL SYSTEM), ALTHOUGH THE CONTACT'S FAILURES WERE SIMILAR. THE VEHICLE W... Read more
Incident date: Sep 24, 2018
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE VERY DIM AND HE COULD BARELY SEE THE ROAD WHEN DRIVING AT NIGHT. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS OR WHILE THE VEHICLE WAS STATIONARY, THE HEADLIGHTS WERE DIM. THE CONTACT STATED THAT IT WAS DIFFICULT TO DRIVE THE VEHICLE DUE TO POOR VISIBILITY. HENNESSY CADILLAC (3377 SATELLITE BLVD, DULUTH, GA 30096, (770) 680-7000) WAS CONTACTED AND STATED THAT IT WAS A COMMON FAILURE AND THAT THE HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED... Read more
Incident date: Aug 30, 2018
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. WHEN THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE, IT FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS INFORMED OF THE MANUFACTURER'S RECALL NUMBER: 10287. THE VEHICLE WAS LATER TAKEN TO ELCO CADILLAC (15110 MANCHESTER RD, BALLWIN, MO 63011, (36... Read more
Incident date: Aug 27, 2018
LOW BEAM HEADLIGHTS ARE UNREASONABLY DIM AND IT IS UNSAFE TO DRIVE AT NIGHT. LESS THAN 5 FEET OF VISIBILITY. CAR CAN'T BE DRIVEN AT NIGHT DUE TO THE LOW OUTPUT OF LIGHT. ABSTAINING FROM DRIVING AT NIGHT FOR FEAR OF HAVING AN ACCIDENT AND GETTING SOMEONE GETS INJURED OR SOMETHING MORE SERIOUS. THIS NEEDS IMMEDIATE ATTENTION. SOMEONE IS WELCOME TO COME AND VISIT AND DO A DRIVE WITH US AT NIGHT.
Incident date: Jan 1, 2016
DURING THE DAY MY RIGHT HEADLIGHT DOES NOT COME ON. THERE WAS A RECALL ON THIS BUT I WAS TOLD MY VIN# WAS NOT INCLUDED IN THE RECALL. I DON'T UNDERSTAND, IF I HAVE THE PROBLEM, WHY WOULD THEY NOT INCLUDE MY VIN# AND REPAIR THE PROBLEM.
Incident date: Jun 14, 2017
HEADLIGHTS NORMAL (LOW) BEAM INTERMITTENTLY GO OFF WHILE DRIVING, USUALLY INDIVIDUALLY (BOTH LEFT AND RIGHT) AND ON OCCASION BOTH HAVE GONE OUT ALTHOUGH SOMETIMES ONE GOES OFF, DON'T REALIZE IT AT FIRST UNTIL THE OTHER GOES OFF.. THERE IS NO COMMONALITY (FOR EXAMPLE, CAN HAPPEN ON SMOOTH ROADS, ON BUMPS, BUT ALSO CAN GO OVER BUMPS AND LIGHTS STAY ON) AND WHEN THE HEADLIGHT GOES OUT, THE ONLY WAY ... Read more
Incident date: Sep 1, 2018
TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE CONTACT HEARD AN ABNORMAL NOISE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE DRIVE TRAIN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V341000 (POWER TRAIN) ALTHOUGH THE FAILURE WAS S... Read more
Incident date: Sep 1, 2018
IF EITHER TRACKS OF THE FRONT SEATS ARE NOT PERFECTLY ALIGNED WITH THE BASE, SOME VERY SHARP METAL IS EXPOSED. IT HAS CUT TWO TOES SO FAR WHEN EXITING THE CAR. IF IT CUTS MY FATHER MAJOR PROBLEM, HE IS A HEMOPHILIAC. CADILLAC SAYS FUNCTIONING AS DESIGNED. FUNNY.
2 injured
Incident date: Sep 1, 2018
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL RATTLING NOISE WHILE ACCELERATING AT 40 MPH. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE CONTACT CALLED THE LOCAL DEALER (LARSON CADILLAC, 6411 20TH ST E, FIFE, WA 98424, (253... Read more
CADILLAC
ESCALADE ESV
(2007) - ELECTRONIC STABILITY CONTROL (ESC)
Sep 20, 2018
Incident date: Sep 16, 2018
I HAVE THE "SERVICE TRACTION CONTROL" , "STABILITRAK", "LOW OIL PRESSURE" LIGHTS KEEP COMING ON AND ENGINE IS CONSUMING QUITE A LARGE AMOUNT OF OIL AND IS NOW KNOCKING. AFTER ELIMINATING OTHER AREAS, THE MECHANIC HAS CAME TO A CONCLUSION THAT THE KNOCKING IS FROM THE RESULT OF A FAULTY PUSH ROD. I BELIEVE THAT I AM THE 3RD OWNER OF THE VEHICLE AND THE VEHICLE CURRENTLY HAS 160,000+ MILES. I AM A [... Read more
CADILLAC
ESCALADE ESV
(2007) - ENGINE
Sep 20, 2018
Incident date: Sep 16, 2018
I HAVE THE "SERVICE TRACTION CONTROL" , "STABILITRAK", "LOW OIL PRESSURE" LIGHTS KEEP COMING ON AND ENGINE IS CONSUMING QUITE A LARGE AMOUNT OF OIL AND IS NOW KNOCKING. AFTER ELIMINATING OTHER AREAS, THE MECHANIC HAS CAME TO A CONCLUSION THAT THE KNOCKING IS FROM THE RESULT OF A FAULTY PUSH ROD. I BELIEVE THAT I AM THE 3RD OWNER OF THE VEHICLE AND THE VEHICLE CURRENTLY HAS 160,000+ MILES. I AM A [... Read more
Incident date: Sep 2, 2018
TL* THE CONTACT OWNS A 2001 CADILLAC DEVILLE. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WHILE DRIVING. IN ADDITION, THE "CHECK SERVICE AIR LEVELING SYSTEM" AND "BATTERY CHARGING" WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT IT WAS DIFFICULT TO STEER THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAI... Read more
Incident date: Sep 2, 2018
TL* THE CONTACT OWNS A 2001 CADILLAC DEVILLE. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WHILE DRIVING. IN ADDITION, THE "CHECK SERVICE AIR LEVELING SYSTEM" AND "BATTERY CHARGING" WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT IT WAS DIFFICULT TO STEER THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAI... Read more
Incident date: Sep 10, 2018
THE FUEL PUMP RELAY IS BURNING OUT AND CAUSING THE CAR NOT TO START. I WAS DRIVING THE CAR AND IT JUST STALLED OUT IN THE ROAD.
Incident date: Sep 7, 2018
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE THE CONTACT WAS DRIVING TO A PARKING LOT, THE GEAR SHIFT SWITCHED TO REVERSE; HOWEVER, THE VEHICLE ROLLED FORWARD WITHOUT WARNING. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, BUT IT WOULD NOT SHIFT INTO DRIVE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFOR... Read more
Incident date: Sep 16, 2018
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE AND AN INTERMITTENT FAILURE REGARDING THE REAR SUSPENSION. IN ADDITION, THE REAR OF THE VEHICLE SWAYED BACK AND FORTH. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE REAR DIFFERENTIAL FAILED, WHICH CAUSED DIFFICULTY WHEN TURNING THE VEHICLE IN EITHER DIRECTION AT LOW OR HIGH SPEEDS. THE VEHICLE WAS NOT REPAIR... Read more
Crash
3 injured
Incident date: Jan 15, 2018
OUR HEADLIGHTS HAVE GOTTEN DIMMER AND DIMMER (NOW TO DANGEROUS TO DRIVE AT NIGHT AND BAD WEATHER). WHEN PARKED WITH HEADLIGHTS SHINING ON A WALL YOU CAN SEE SOME LIGHT, BUT ON THE ROAD THE LIGHT PRODUCED FEELS VERY UNSAFE. THE ONLY WAY TO USE THE CAR IS WITH THE HIGH-BEAMS TO GET ENOUGH LIGHT TO DRIVE SAFELY, BUT THIS IS RUDE (AND UNSAFE) FOR OTHER DRIVERS. WE AVOID USING THE CAR AS MUCH AS POSS... Read more
Incident date: Sep 11, 2018
COMPLAINT INVOLVING DIM HEADLIGHTS - POOR LIGHTING. MY 2013 CADILLAC HEADLIGHTS ARE DIM WITH VERY LOW VISIBILITY AND DANGEROUS TO DRIVE AT NIGHT. WE ARE UNABLE TO CLEARLY SEE ANY OBJECTS IN THE PATH OF VEHICLE WHEN DRIVING AT NIGHT. WE TOOK THE VEHICLE IN FOR DIAGNOSIS AND WERE TOLD IT NO LONGER UNDER WARRANTY AND WILL HAVE TO PAY $2000 FOR REPAIR. AFTER RESEARCHING FURTHER, OTHER OWNERS OF THIS ... Read more
Incident date: Sep 3, 2018
AS I WAS DRIVING DOWN INTERSTATE I76, MY CAR LOST POWER AND CAUSED ME TO CRASH. THE FRONT DRIVER SIDE OF MY CAR IS COMPLETELY SMASHED.
Crash
Incident date: Sep 3, 2018
AS I WAS DRIVING DOWN INTERSTATE I76, MY CAR LOST POWER AND CAUSED ME TO CRASH. THE FRONT DRIVER SIDE OF MY CAR IS COMPLETELY SMASHED.
Crash
Incident date: Aug 2, 2018
AIRBAG LIGHT ON AND SAYS CHECK AIRBAGS
Incident date: Jan 1, 2017
KNOWN TRANSMISSION ISSUE WHICH CAUSES THE VEHICLE TO TO BUCK AND SURGE WHEN YOU PULL UP TO TA STOP LIGHT, STOP SIGN, ON HIGHWAY,OR IN TRAFFIC. EXTREMELY DANGEROUS. DEALER STATES THAT THIS IS A KNOWN CONDITION WITH NO FIX. DEALER DESCRIBES ISSUES WITH SOME VEHICLES WORSE THAN OTHERS. GENERAL MANAGER OF COLONIAL CADILLAC WOBURN MA 781-935-7000 (BRET DOUGLAS) STATES THAT HE HAS DRIVEN VEHICLES WI... Read more
Crash
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE INOPERABLE, WHICH MADE IT DIFFICULT TO DRIVE THE VEHICLE. THE CONTACT MENTIONED THAT THE HEADLIGHTS WERE NOT BRIGHT AND THE HIGH BEAM HEADLIGHTS HAD TO BE USED WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY, AND THAT CHANGI... Read more
Incident date: Jun 1, 2018
HEADLIGHTS DIMMING OVER TIME. CAR IS BARELY DRIVABLE AT NIGHT. DEALER SAYS I NEED TO REPLACE HEADLIGHTS AND WIRING HARNESS. STATED THAT WIRING HARNESS WAS LIKELY MELTED. I ESTIMATE THAT HEADLIGHTS WILL BE AT TOTAL FAILURE BY 12/31.18. DEALER WANTS $1200+ TO REPLACE HEADLIGHTS AND DEFECTIVE WIRING HARNESS. CADILLAC REFUSES WARRANTY SUPPORT. AT LEAST TWO CLASS ACTION COMPLAINTS HAVE BEEN FILE... Read more
Incident date: Sep 11, 2018
THE DRIVERS SEAT MOVES ON IT'S OWN IN PARK AND IN DRIVE. AT ONE POINT I HAD TO REMOVE MY SEATBELT AND SIT ON EDGE OF SEAT TO REACH THE PEDALS ON THE HIGHWAY IN HEAVY TRAFFIC.
CADILLAC
ESCALADE ESV
(2007) - AIR BAGS
Sep 10, 2018
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE ESV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LAVERY CADILLAC, 1096 W STATE ST, ALLIANCE, OH 44601, (330)-823-1102) WAS CONTACTED A... Read more
Incident date: Oct 1, 2017
DIM LIGHTING DUE TO BURNED OUT COATING. THESE HEADLAMPS WERE REPLACED AND THE PROBLEM PERSISTS. THIS NOTICED WHEN DRIVING AT NIGHT.
Incident date: Sep 3, 2014
HEADLIGHTS WERE IMPROPERLY SEALED OR POORLY SEALED ALLOWING WATER TO CONDENSATE INSIDE THE HEADLIGHT HOUSING. THIS CREATES A SAFETY HAZARD. WATER CONTINUES TO CONDENSATE IN THE HOUSING AND THEN STARTS POOLING. THIS CAN LEAD TO GETTING WATER IN THE HEADLIGHT ELECTRICAL CIRCUITS CAUSING ELECTRICAL SHORTAGES WHICH CAN ULTIMATELY LEAD TO A FIRE. THIS IS A A VERY COMMON ISSUE AND NEEDS TO BE RESOLVED... Read more
Incident date: Sep 1, 2018
FRONT LOWER CONTROL ARM BUSHING FAILURE OF ALL SUBFRAME BUSHINGS. TO INCLUDE DRIVER AND PASSENGER SIDES TOTALING 4 BUSHING FAILURES. FAILURES PERPETUATE EXCESSIVE MOVEMENT OF THE LOWER CONTROL ARMS. RESULTS: UNSOLVEABLE MISALIGNMENT, IN EXTREME SITUATIONS ALLOWING MOVEMENT OF THE WHEEL CAMBER +/- APPROXIMATELY 1" AT SPEEDS EXCEEDING 25MPH CAUSING GREAT SAFETY RISK.
CADILLAC
ESCALADE HYBRID
(2009) - ENGINE
Sep 9, 2018
Incident date: Aug 1, 2017
GM MUST RECALL ALL ESCALADE 2009 FOR ENGINE LOW OIL PRESSURE IN ALL VEHICLES OF THIS YEAR, DUE TO CAM PROBLEMS. GM KNOWS IT, BUT AVOIDING IT.
Incident date: Jul 2, 2018
I HAVE NOTICED FOR THE PAST 3 MONTHS OF THE 3 YEARS I HAVE OWNED THE 2015 CADILLAC SRX THAT THE LOW BEAM HEAD LAMPS ARE TO DIM TO DRIVE AT NIGHT. THIS IS A SERVE SAFETY ISSUE. THE HEADLAMPS THROW NOW RECOGNIZABLE LIGHT ON THE ROAD. THE LIGHTS ARE ON AND HAVE NO DIRECTIONAL ISSUES. CALLS TO MULTIPLE GM DEALERSHIPS AND THE GM CUSTOMER SERVICE WERE MET WITH THE RESPONSE OF NO KNOWLEDGE OF ANY IS... Read more
Incident date: Jul 2, 2018
I HAVE NOTICED FOR THE PAST 3 MONTHS OF THE 3 YEARS I HAVE OWNED THE 2015 CADILLAC SRX THAT THE LOW BEAM HEAD LAMPS ARE TO DIM TO DRIVE AT NIGHT. THIS IS A SERVE SAFETY ISSUE. THE HEADLAMPS THROW NOW RECOGNIZABLE LIGHT ON THE ROAD. THE LIGHTS ARE ON AND HAVE NO DIRECTIONAL ISSUES. CALLS TO MULTIPLE GM DEALERSHIPS AND THE GM CUSTOMER SERVICE WERE MET WITH THE RESPONSE OF NO KNOWLEDGE OF ANY IS... Read more
Incident date: Aug 27, 2018
PASSENGER SIDE "CURTAIN" AIRBAG IN SEAT WENT OFF WHILE MY CAR WAS STOPPED AND ENGINE NOT RUNNING WITH NO CAUSE OR IMPACT WHILE NOT CLOSE TO ANYTHING IN A PARKING LOT.
Incident date: Aug 6, 2018
LOW BEAM LIGHTS ARE NOT FUNCTIONING AT APPROPRIATE LEVELS TO SEE SAFELY. TOOK THE CAR TO SCRANTON GMC/CHEVY IN VERNON, CT AND SERVICE DEPARTMENT HAD IT FOR A DAY, AND RETURNED IT SAYING THEY FOUND NOTHING WRONG WITH THE HEADLIGHTS BUT HAD NO PAPERWORK FOR ME TO SIGN OR HAVE. THEY ALSO TOLD ME THAT THEY HAD CALLED GM IN REGARDS TO THIS. KNOWING THERE ARE ALREADY CLASS ACTION SUITS OUT THERE AND ... Read more
Incident date: Jul 1, 2018
BOUGHT A 2013SRX ( USED)LOW BEAMS ARE VERY DIM . CANNOT TELL THEY ON ON AT NIGHT . HIGH BEAMS GREAT . 53000 MILES ON VEHICLE . I FEEL IT IS DANGEROUS TO DRIVE AT NIGHT.
Incident date: Sep 6, 2018
MY HEADLIGHTS ARE VERY DIM , SO DIM I THOUGHT THE LEFT ONE WAS OUT COMPLETELY. MY HEADLIGHTS ARE DISCOLORED WITH CONDENSATION. I WAS UNABLE TO DRIVE MY VEHICLE AT NIGHT COMING HOME FROM WORK AT NIGHT WITHOUT USING MY HIGH BEAM LIGHTS. I TOOK MY CAR TO PLAZA CADILLAC IN LEESBURG, FL. THEY REPLACED BOTH HEADLIGHTS WITH NEW ONES. I AM PLEASED THAT THEY ACKNOWLEDGED THE HEADLIGHT DEFECT AND FAIL... Read more
Incident date: Jul 1, 2018
THE CADILLAC CUE SCREEN IS FAULTY AND NEEDS TO BE RECALLED. I PURCHASED MY CADILLAC NEW FROM THE DEALERSHIP AND BEFORE IT HIT 9,000 MILES THE CUE SCREEN STARTED FREEZING AND SWITCHING RADIO STATIONS AND THE TOUCH SCREEN WOULD NOT WORK. I TOOK IT TO THE CADILLAC DEALERSHIP IN LEESBURG, FL AND THEY REPLACED IT. THERE WAS A BACK ORDER ON THE CUE AND IT TOOK 3 MONTHS TO GET REPLACED AND I HAD TO E... Read more
Incident date: Apr 1, 2016
TAKATA RECALL: SEWELL CADILLAC DALLAS HAS NOT ATTEMPTED TO PERFORM THE REPLACEMENT OF THE TAKATA AIR BAGS ON THIS VEHICLE. THEY WILL NOT GIVE ME ANY INFORMATION AS TO WHEN THEY MAY REPLACE THEM.I WAS NOTIFIED ABOUT THIS RECALL BACK IN 4-2016