Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jun 25, 2018
ON 6/25/18, MY WIFE WAS TRAVELING 45 MPH., IN OUR 2012 CADILLAC SRX. THE VEHICLE IN FRONT OF HER WENT TO MAKE A LEFT TURN INTO A SUBDIVISION. BUT, THEN DECIDED NOT TO DO THAT AND PULLED BACK INTO THE LANE OF MY WIFE. SHE SLAMMED ON HER BRAKES, TO AVOID HITTING THE VEHICLE. HOWEVER, SHE COULDN?T ANTICIPATE THEIR MOVE. SHE HIT THEM FROM BEHIND, GOING 45MPH. SHE HIT HER FOREHEAD ON THE VISOR BAR TWIC... Read more
Crash
1 injured
Incident date: Aug 17, 2018
THE CUE TOUCH SCREEN BECOMES FROZEN AND UNUSABLE. DISPLAY WORKS BUT FUNCTIONALITY DOES NOT.
Incident date: Jul 22, 2018
REAR SUSPENSION COMPLETELY LOWERED TO THE GROUND WHILE RUNNING. DEALERSHIP STARTED THIS WAS DUE TO A BURNT LEVELING SYSTEM. AT THE SAME TIME, THE CUE SYSTEM DISCONNECTED TO WORK AS IT SHOULD. VEHICLE HAS 68K MILES. AFTER FIXED, NOW THE GETS STUCK IN THE UP POSITION OFTEN. DEALER THEN REPLACE THE FRONT STRUT SINCE THEY CLAIMED THIS WAS CAUSING THE ISSUE. VEHICLE STILL WITH THE SAME ISSUES EVENT AFT... Read more
Incident date: Oct 5, 2018
FAULTY HEADLIGHTS ON OUR 2013 CADILLAC SRX. HEADLIGHTS (ON LOW BEAM SETTING) ARE DANGEROUSLY DIM AND DO NOT ADEQUATELY ILLUMINATE THE ROAD AHEAD.
Incident date: Sep 22, 2018
WHILE DRIVING AT A STEADY SPEED AND FOR NO APPARENT REASON, THE STABILITY SYSTEM ENGAGED, I WAS UNABLE TO CONTROL VEHICLE, COULD NOT ENGAGE BRAKES, VEHICLE BEGAN LOSING POWER & STALLED IN FREEWAY TRAFFIC. LASTLY, THE BRAKES VIBRATE AND THE CAR'S VALVE COVER GASKETS ARE MADE OF PLASTIC WHICH MAY LEAK & START A FIRE.
Incident date: Sep 22, 2018
WHILE DRIVING AT A STEADY SPEED AND FOR NO APPARENT REASON, THE STABILITY SYSTEM ENGAGED, I WAS UNABLE TO CONTROL VEHICLE, COULD NOT ENGAGE BRAKES, VEHICLE BEGAN LOSING POWER & STALLED IN FREEWAY TRAFFIC. LASTLY, THE BRAKES VIBRATE AND THE CAR'S VALVE COVER GASKETS ARE MADE OF PLASTIC WHICH MAY LEAK & START A FIRE.
Incident date: Sep 22, 2018
WHILE DRIVING AT A STEADY SPEED AND FOR NO APPARENT REASON, THE STABILITY SYSTEM ENGAGED, I WAS UNABLE TO CONTROL VEHICLE, COULD NOT ENGAGE BRAKES, VEHICLE BEGAN LOSING POWER & STALLED IN FREEWAY TRAFFIC. LASTLY, THE BRAKES VIBRATE AND THE CAR'S VALVE COVER GASKETS ARE MADE OF PLASTIC WHICH MAY LEAK & START A FIRE.
Incident date: Sep 26, 2018
I BOUGHT THIS CAR USED ABOUT 2.5 YEARS AGO. SINCE THEN I HAVE HAD TO REPLACE THE LOW BEAM BULB 7 TIMES ON BOTH SIDES. EVEN WHEN I REPLACE IT WITHIN A WEEK IT IS SO DIM I CAN HARDLY SEE TO DRIVE AT NIGHT. THE OTHER MORNING I WAS HEADING TO WORK AND I HAD MY HIGH BEAMS ON BUT A CAR WAS FLASHING ME SO I THOUGHT OK I WILL BE ALRIGHT FOR JUST A SECOND WITH THAT DIM LIGHT BUT WHEN I CLICKED IT TO LOW... Read more
CADILLAC
ESCALADE ESV
(2016) - POWER TRAIN
Oct 5, 2018
Incident date: Oct 5, 2018
SHUDDER / VIBRATION BETWEEN 45 - 65 MPH. CAUSE WAS TORQUE CONVERTER. 85 - 90% OF VIBRATION WAS MITIGATED. CONTINUE TO HAVE STEADY VIBRATIONS 65 -70MPH AND ABOVE. DEALER ALSO INSTALLED NEW TIRES / WHEELS AND I HAVE HAD A ROAD FORCE BALANCE.
CADILLAC
ESCALADE ESV
(2016) - SUSPENSION
Oct 5, 2018
Incident date: Oct 5, 2018
SHUDDER / VIBRATION BETWEEN 45 - 65 MPH. CAUSE WAS TORQUE CONVERTER. 85 - 90% OF VIBRATION WAS MITIGATED. CONTINUE TO HAVE STEADY VIBRATIONS 65 -70MPH AND ABOVE. DEALER ALSO INSTALLED NEW TIRES / WHEELS AND I HAVE HAD A ROAD FORCE BALANCE.
CADILLAC
ESCALADE ESV
(2016) - UNKNOWN OR OTHER
Oct 5, 2018
Incident date: Oct 5, 2018
SHUDDER / VIBRATION BETWEEN 45 - 65 MPH. CAUSE WAS TORQUE CONVERTER. 85 - 90% OF VIBRATION WAS MITIGATED. CONTINUE TO HAVE STEADY VIBRATIONS 65 -70MPH AND ABOVE. DEALER ALSO INSTALLED NEW TIRES / WHEELS AND I HAVE HAD A ROAD FORCE BALANCE.
Incident date: Sep 1, 2018
WHEN DRIVING AT NIGHT AND YOU ARE USING LOW BEAM HEAD LIGHTS BECAUSE OF TRAFFIC THE HEAD LIGHTS DO NOT PUT OUT ENOUGH LIGHT TO SEE THE ROAD. MANY OTHER OWNERS OF THESE CARS HAVE THE SAME PROBLEM. THE LOW BEAM HEAD LIGHT IS WAY TO DIM AND NOT MUCH BRIGHTER THE THE DAY TIME DRIVING LIGHTS. WHEN COMPARING THIS MODEL CAR TO OTHERS SIDE BY SIDE ON LOW BEAM THIS MODEL IS LESS THAN HALF AS BRIGHT AS THE ... Read more
Incident date: Sep 1, 2018
WHEN DRIVING AT NIGHT AND YOU ARE USING LOW BEAM HEAD LIGHTS BECAUSE OF TRAFFIC THE HEAD LIGHTS DO NOT PUT OUT ENOUGH LIGHT TO SEE THE ROAD. MANY OTHER OWNERS OF THESE CARS HAVE THE SAME PROBLEM. THE LOW BEAM HEAD LIGHT IS WAY TO DIM AND NOT MUCH BRIGHTER THE THE DAY TIME DRIVING LIGHTS. WHEN COMPARING THIS MODEL CAR TO OTHERS SIDE BY SIDE ON LOW BEAM THIS MODEL IS LESS THAN HALF AS BRIGHT AS THE ... Read more
Incident date: Sep 1, 2018
WHEN DRIVING AT NIGHT AND YOU ARE USING LOW BEAM HEAD LIGHTS BECAUSE OF TRAFFIC THE HEAD LIGHTS DO NOT PUT OUT ENOUGH LIGHT TO SEE THE ROAD. MANY OTHER OWNERS OF THESE CARS HAVE THE SAME PROBLEM. THE LOW BEAM HEAD LIGHT IS WAY TO DIM AND NOT MUCH BRIGHTER THE THE DAY TIME DRIVING LIGHTS. WHEN COMPARING THIS MODEL CAR TO OTHERS SIDE BY SIDE ON LOW BEAM THIS MODEL IS LESS THAN HALF AS BRIGHT AS THE ... Read more
Incident date: Jun 1, 2013
I PURCHASED MY VEHICLE BRAND NEW IN 2012. WITHIN A SHORT WHILE, I NOTICED HOW DIM THE HEADLIGHTS WERE. IT IS EXTREMELY DANGEROUS/IMPOSSIBLE TO DRIVE MY VEHICLE AT NIGHT AS THESE HEADLIGHTS CAUSE LITTLE TO NO VISIBILITY. WHEN I CALLED THE DEALERSHIP THEY SAID IF THEY WERE TO REPLACE THE CURRENT HEADLIGHTS THEY WOULD REPLACED WITH THE SAME FAULTY HEADLIGHTS UNFORTUNATELY. I WAS THEN TOLD BY THE DE... Read more
Incident date: Apr 2, 2014
TL* THE CONTACT OWNS A 2005 CADILLAC ESCALADE. WHILE MAKING A LEFT TURN, THE FRONT PASSENGER SIDE WHEEL DETACHED FROM THE VEHICLE DUE TO A HUB BEARING FAILURE. AS A RESULT, THE VEHICLE DROVE OVER A CURB. THE VEHICLE WAS TOWED TO HERITAGE CHEVROLET BUICK OWINGS MILLS (11234 REISTERSTOWN RD, OWINGS MILLS, MD 21117, 1-(866) 730-3826) WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE HUB BEARING NE... Read more
Incident date: Aug 14, 2018
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. THE CONTACT SMELLED FUEL IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT FUEL WAS LEAKING FROM THE FUEL PUMP ON TOP OF THE FUEL TANK. THE DEALER (CADILLAC OF ARLINGTON, 2001 N COLLINS ST, ARLINGTON, TX 76011) WAS MADE AWARE OF THE FAILURE, BUT COULD NOT ASSIST. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOS... Read more
Incident date: Oct 4, 2018
THE CUE SYSTEM IS NOT WORKING. LOOKING AT BLOGS IT SEEMS TO BE AN ON GOING ISSUE THAT CADILLAC NEEDS TO ADDRESS.
Incident date: Sep 25, 2018
MOISTURE BUIDUP IN BOTH OF MY HEADLIGHTS AND MADE IT HARD TO SEE AT NIGHT AND I RAN OFF ROAD .
Incident date: Oct 15, 2017
'TAKATA RECALL' WHEN I WAS DRIVING MY DASH, STEREO AND LIGHTS STARTED TO FLICKER AND ALL THE ELECTRICAL COMPONENTS WERE NOT WORKING. THEN. I TRIED CHANGING LANES ON THE INTERSTATE TO EXIT BUT LOST POWER STEERING. IT WAS VERY DANGEROUS AT THOSE HIGH SPEED!. I WAS ABLE TO PULL OFF BEFORE MY CAR COMPLETELY DIED.. IT TOOK A WHILE FOR IT TO TURN BACK ON BUT ONCE IT DID THE CAR WAS NOT WORKING PROPERLY,... Read more
Incident date: Oct 15, 2017
'TAKATA RECALL' WHEN I WAS DRIVING MY DASH, STEREO AND LIGHTS STARTED TO FLICKER AND ALL THE ELECTRICAL COMPONENTS WERE NOT WORKING. THEN. I TRIED CHANGING LANES ON THE INTERSTATE TO EXIT BUT LOST POWER STEERING. IT WAS VERY DANGEROUS AT THOSE HIGH SPEED!. I WAS ABLE TO PULL OFF BEFORE MY CAR COMPLETELY DIED.. IT TOOK A WHILE FOR IT TO TURN BACK ON BUT ONCE IT DID THE CAR WAS NOT WORKING PROPERLY,... Read more
Incident date: Oct 15, 2017
'TAKATA RECALL' WHEN I WAS DRIVING MY DASH, STEREO AND LIGHTS STARTED TO FLICKER AND ALL THE ELECTRICAL COMPONENTS WERE NOT WORKING. THEN. I TRIED CHANGING LANES ON THE INTERSTATE TO EXIT BUT LOST POWER STEERING. IT WAS VERY DANGEROUS AT THOSE HIGH SPEED!. I WAS ABLE TO PULL OFF BEFORE MY CAR COMPLETELY DIED.. IT TOOK A WHILE FOR IT TO TURN BACK ON BUT ONCE IT DID THE CAR WAS NOT WORKING PROPERLY,... Read more
Incident date: Sep 25, 2018
TL* THE CONTACT OWNS A 2009 CADILLAC DTS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. ON SEVERAL OCCASIONS, THE ENGINE COULD NOT BE RESTARTED. UPON INSPECTION, IT WAS DISCOVERED THAT THE REAR FUSE BOX LOCATED UNDER THE BACKSEAT WAS VERY HOT AND A BURNING ODOR WAS PRESENT. THE CONTACT REPLACED THE FUEL PUMP RELAY AND THE VEHICLE OPERATED NORMALLY FOR SEVERAL DAYS; HOWEVER, THE FAIL... Read more
Fire
Incident date: Sep 26, 2018
'CADILLAC CUE' CADILLAC CUE DOESN'T WORK. THERE IS A DEFECT IN THE LOWER MIDDLE PART OF THE SCREEN THAT DOESN'T WORK AT ALL. THIS IS A FACTORY MALFUNCTION. HAVE BEEN USED WITH CARE, CADILLAC CHARGES $2,000 TO GET IT FIX. MANY PEOPLE HAVE COMPLAINT ANOUT THIS PROBLEM FOR YEARS ON THEIR SCREENS, NOTHING HAS BEEN DONE.
Incident date: Oct 3, 2018
HEADLIGHTS ARE EXTREMELY DIM, IT IS IMPOSSIBLE TO DRIVE WHEN IT IS DARK. I ATTEMPTED TO THIS MORNING AS I NEEDED TO COME IN TO WORK EARLY AND NEARLY WRECKED. I HAD TO PULL OVER OFF THE FREEWAY AND WAIT FOR DAYLIGHT. I KNEW THEY WERE DIM AND BECAUSE OF THAT TRY TO NEVER DRIVE AT NIGHT BUT IT IS RIDICULOUS THAT I OWN A VEHICLE I AM UNABLE TO DRIVE AT DARK.
Incident date: Oct 1, 2018
TOE LINK TORQUED INCORRECTLY SUSPENSION IN REAR IS AFFECTED
Incident date: Oct 1, 2018
TOE LINK TORQUED INCORRECTLY SUSPENSION IN REAR IS AFFECTED
Incident date: Oct 1, 2018
TOE LINK TORQUED INCORRECTLY SUSPENSION IN REAR IS AFFECTED
Incident date: Oct 1, 2018
WHEN BACKING CAR UP, OFTEN TIMES THE YELLOW "GUIDE LINES" APPEAR, OFTEN TIMES DON'T. NOTE MAKES NO DIFFERENCE IF DAYLIGHT OR NIGHT, WEATHER CAR IS CLEAN OR DIRTY (NOT AFFECTED BY BACKUP CAMERA), CLEAR OUT OR RAINING. BRAND NEW IN APRIL 2018, PICKED UP FROM DEALERSHIP, HAS HAPPENED SINCE 1ST WEEK OF OPERATION. TOOK TO DEALERSHIP RECENTLY, COULD NOT FIND ISSUE, SAID NO KNOWN PROBLEMS WITH LIKE CAR... Read more
Incident date: Sep 6, 2018
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT SHIFTED INTO REVERSE AND HEARD GRINDING NOISES. ROUNTREE MOORE CHEVROLET (4316 WEST US HIGHWAY 90, LAKE CITY, FLORIDA 32055, (386) 269-9222) WAS CONTACTED, BUT COULD NOT DUPLICATE THE FAILURE. THE DEALER APPLIED A SEAL ON THE REAR DIFFERENTIAL DUE TO AXLE SEAL LEAKS ON BOTH SIDES, BUT THE FAILURE RECURRED. THE ... Read more
Incident date: Sep 1, 2018
THE TOUCH SCREEN DOES NOT WORK. IT MOVES BY ITSELF AND EVEN WHEN WE SELECT AN OPTION IT DOES NOT RECOGNIZE IT. IT IS A SCARY AS WE CANNOT RECEIVE PHONE CALLS AND IT IS A CONSTANT DISTRACTION WHERE THE WHOLE MENU IS NOT WORKING. WE HAVE BEEN TO THE DEALER A COUPLE OF TIMES AND I ALSO KEPT A MESSAGE FOR THE MANAGER ON FRIDAY (SEPTEMBER 28TH). HE NEVER REPLIED BACK. WE HAVE A FEW VIDEOS THAT SHOW THE... Read more
Incident date: Jul 2, 2012
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THE MANUFACTURER WAS UNABLE TO SUPPLY THE PART FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) BEYOND A THREE YEAR PERIOD. THE DEALER (CAPITAL CADILLAC OF ATLANTA, 2210 COBB PKWY SE, SMYRNA, GA 30080, (770) 884-7397) CONFIRMED THAT THE PART WAS UNAVAILABLE. IN ADDITION, THE ENGINE WARNING INDICATOR KEPT RANDOMLY ... Read more
Incident date: Jul 2, 2012
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THE MANUFACTURER WAS UNABLE TO SUPPLY THE PART FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) BEYOND A THREE YEAR PERIOD. THE DEALER (CAPITAL CADILLAC OF ATLANTA, 2210 COBB PKWY SE, SMYRNA, GA 30080, (770) 884-7397) CONFIRMED THAT THE PART WAS UNAVAILABLE. IN ADDITION, THE ENGINE WARNING INDICATOR KEPT RANDOMLY ... Read more
Incident date: Jul 2, 2012
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THE MANUFACTURER WAS UNABLE TO SUPPLY THE PART FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) BEYOND A THREE YEAR PERIOD. THE DEALER (CAPITAL CADILLAC OF ATLANTA, 2210 COBB PKWY SE, SMYRNA, GA 30080, (770) 884-7397) CONFIRMED THAT THE PART WAS UNAVAILABLE. IN ADDITION, THE ENGINE WARNING INDICATOR KEPT RANDOMLY ... Read more
Incident date: Apr 30, 2017
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE HEADLAMPS WERE DIM AND CREATED POOR VISIBILITY WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO BARKLEY BUICK GMC (3575 SKYLAND BLVD E, TUSCALOOSA, AL 35405) AND THE LIGHT BULBS WERE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS... Read more
Incident date: Sep 5, 2018
IN LATE AUGUST 2018, AT OR ABOUT 66,000 MILES THE CHECK ENGINE LIGHT ILLUMINATED. CAR WENT TO A CADILLAC DEALER FOR DIAGNOSIS AND REPAIR. CODES THAT WERE READ WERE; P0008 & P0017 INDICATING A TIMING CHAIN WEAR ISSUE. TIMING CHAIN WAS REPLACED AT A PERSONAL COST OF $2281.83. THE DEALER AND CADILLAC CUSTOMER ASSISTANCE CENTER INFORMED ME THAT THIS VIN # WAS NOT COVERED UNDER SERVICE BULLETIN 11340C ... Read more
Incident date: Jun 5, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE APPROACHING A STOP SIGN, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE PEDAL TRAVELED ALL THE WAY TO THE FLOOR WITHOUT STOPPING THE VEHICLE. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE CONTACT STATED THAT THE SAME FAILURE OCCURRED IN SEPTEMBER OF 2018 AND JUNE OF 2015. THE VEHICLE WAS TAKEN TO BAKER CADILLAC (495 MAIN ST, LE... Read more
Incident date: Jul 23, 2018
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. IT WAS DISCOVERED THAT THE TIMING BELT WAS STRETCHING AND COULD PREVENT THE VEHICLE FROM BEING OPERABLE. THE DEALER (GERRY LANE CADILLAC, 10945 REIGER RD, BATON ROUGE, LA 70809, (225) 341-3066) STATED THAT THEY WERE UNAWARE OF THE FAILURE AND OFFERED A 15% DISCOUNT TOWARDS THE REPAIR THAT COST... Read more
Incident date: Jun 6, 2018
MY WIFE HAS BEEN COMPLAINTING ABOUT THE BRAKES DON'T STOP THE CAR SOMETIMES. I DROVE IT TODAY AND MADE A SHARP RIGHT TO ENTER IN A PARKING SPOT AND THE CAR WOULD NOT STOP WHEN APPLYING THE BRAKES. THAT SCARED THE WHAT EVER OUT OF ME.
Incident date: Sep 25, 2018
FOR THE SECOND TIME, I CAN'T GET INTO OR START MY CAR AFTER IT'S SAT UNUSED FOR A FEW DAYS. THE FIRST TIME, CADILLAC TOLD ME HOW TO OPEN THE CAR. THEN, I ATTEMPTED UNSUCCESSFULLY TO JUMP START IT. THE DEALERSHIP REPLACED THE BATTERY. WHEN IT HAPPENED THE SECOND TIME, THE DEALERSHIP SAID THEY DIDN'T KNOW WHAT HAPPENED.
Incident date: Mar 1, 2018
APPROXIMATELY 6 MONTHS AGO, I NOTICED A SMALL STRESS FRACTURE APPEAR IN THE BOTTOM LEFT CORNER OF THE CENTRAL DIGITAL DASHBOARD OF MY VEHICLE. THE DASHBOARD PROJECTS SAFETY, ENTERTAINMENT AND AUTOMOBILE OPERATING STATUS (E.G. DEFLATED TIRES, ONSTAR ALERTS, ETC.). AS THE FRACTURE GREW IT REVEALED A SPIDER WEB OF FRACTURES DISTORTING THE DASHBOARD AND AFFECTING THE SYSTEM'S OPERATION. THE SYSTEM WOU... Read more
Incident date: Mar 1, 2018
APPROXIMATELY 6 MONTHS AGO, I NOTICED A SMALL STRESS FRACTURE APPEAR IN THE BOTTOM LEFT CORNER OF THE CENTRAL DIGITAL DASHBOARD OF MY VEHICLE. THE DASHBOARD PROJECTS SAFETY, ENTERTAINMENT AND AUTOMOBILE OPERATING STATUS (E.G. DEFLATED TIRES, ONSTAR ALERTS, ETC.). AS THE FRACTURE GREW IT REVEALED A SPIDER WEB OF FRACTURES DISTORTING THE DASHBOARD AND AFFECTING THE SYSTEM'S OPERATION. THE SYSTEM WOU... Read more
Incident date: Jul 2, 2018
"TAKATA RECALL" CHANGE OIL LIGHT ON CONTINUOUSLY EVEN AFTER OIL HAS BEEN CHANGED AND CANNOT RESET. AIRBAG LIGHT ON ALSO BOTH WARNING LIGHTS COME ON WHEN CRANKING AND WHILE DRIVING. MY TRACTION ENGAGES WHEN EMERGING TO TURN ON TO INCOMING TRAFFIC THE CAR SLOWS DOWN. MY CONCERN IS THE ROADS ARE NOT WET OR SLIPPERY FOR THE TRACTION TO ENGAGE AND THAT'S A SAFETY CONCERN , IT COULD CAUSE AN ACC... Read more
Incident date: Jul 2, 2018
"TAKATA RECALL" CHANGE OIL LIGHT ON CONTINUOUSLY EVEN AFTER OIL HAS BEEN CHANGED AND CANNOT RESET. AIRBAG LIGHT ON ALSO BOTH WARNING LIGHTS COME ON WHEN CRANKING AND WHILE DRIVING. MY TRACTION ENGAGES WHEN EMERGING TO TURN ON TO INCOMING TRAFFIC THE CAR SLOWS DOWN. MY CONCERN IS THE ROADS ARE NOT WET OR SLIPPERY FOR THE TRACTION TO ENGAGE AND THAT'S A SAFETY CONCERN , IT COULD CAUSE AN ACC... Read more
Incident date: Jul 2, 2018
"TAKATA RECALL" CHANGE OIL LIGHT ON CONTINUOUSLY EVEN AFTER OIL HAS BEEN CHANGED AND CANNOT RESET. AIRBAG LIGHT ON ALSO BOTH WARNING LIGHTS COME ON WHEN CRANKING AND WHILE DRIVING. MY TRACTION ENGAGES WHEN EMERGING TO TURN ON TO INCOMING TRAFFIC THE CAR SLOWS DOWN. MY CONCERN IS THE ROADS ARE NOT WET OR SLIPPERY FOR THE TRACTION TO ENGAGE AND THAT'S A SAFETY CONCERN , IT COULD CAUSE AN ACC... Read more
Incident date: Jan 8, 2015
FIXED ONCE AT DEALER AND FAIL AGAIN AFTER A YEAR
Incident date: Sep 27, 2018
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. WHILE DRIVING 25 MPH, ANOTHER MOTORIST ALERTED THE CONTACT THAT FUEL WAS LEAKING FROM THE FUEL TANK. THE DEALER (PIETROSKE CHEVROLET, 4000 GRAND AVE, MANITOWOC, WI 54220, (920)-445-8134) WAS CONTACTED TO SCHEDULE A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS UNDER ... Read more
Incident date: Jul 18, 2018
HEADLIGHTS ARE SO DIM ONCOMING CARS DO NOT SEE ME AND HAVE SWERVED INTO MY LANE IN ATTEMPT TO PASS.
Incident date: Sep 25, 2018
MY CAR ALARM KEEPS BEEPING FOR NO REASON WHEN PARKED. AS SOON AS I START THE CAR, THE AIRBAG LIGHT GOES ON. THE DASHBOARD WARNING LIGHT SAYS THAT MY TIRE IS FLAT; SO, I CHANGED ALL FOUR TIRES, AND IT'S STILL GIVING DRASTICALLY INACCURATE READINGS OFTEN. SOMETIMES IT SAYS THAT MY TIRE IS FLAT-- 0 PRESSURE, AND SOMETIMES, IT SAYS THAT IT HAS LOW PRESSURE. MY PROGRAMMED RADIO STATIONS KEEP DELETING F... Read more
Incident date: Sep 25, 2018
MY CAR ALARM KEEPS BEEPING FOR NO REASON WHEN PARKED. AS SOON AS I START THE CAR, THE AIRBAG LIGHT GOES ON. THE DASHBOARD WARNING LIGHT SAYS THAT MY TIRE IS FLAT; SO, I CHANGED ALL FOUR TIRES, AND IT'S STILL GIVING DRASTICALLY INACCURATE READINGS OFTEN. SOMETIMES IT SAYS THAT MY TIRE IS FLAT-- 0 PRESSURE, AND SOMETIMES, IT SAYS THAT IT HAS LOW PRESSURE. MY PROGRAMMED RADIO STATIONS KEEP DELETING F... Read more