Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Oct 8, 2018
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING FLUID LEVEL WAS LOW. POWER STEERING FLUID WAS ADDED TO THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER AND THE LOCAL D... Read more
Incident date: Oct 17, 2017
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. WHILE INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE HEADLIGHTS WERE PROJECTING TOO MUCH HEAT AND CAUSED THE PLASTIC COVERS TO BURN AND MELT FROM THE INSIDE. THE VEHICLE WAS TAKEN TO RILEY CHEVROLET BUICK GMC (2033 CHRISTY DR, JEFFERSON CITY, MO 65101, (573) 298-6142) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS COSMETIC. THE VEHICLE WAS NOT D... Read more
Fire
Incident date: Sep 6, 2018
THE NAVIGATION SYSTEM IN MY 2013 CADILLAC XTS IS INOPERATIVE. CADILLAC HAS KNOWN ABOUT THIS ISSUES SINCE 2013. THE SCREEN CRACKS AND THE NAVIGATION AND HEATER CONTROLS DO NOT FUNCTION. YOU CAN SEE SOME OF THE COMPLAINTS ON THIS WEBSITE - WWW.FRESHCADILLAC.COM/-CUE-TOUCH-SCREEN-NOT-WORKING
Incident date: May 10, 2015
LOW BEAM HEADLIGHTS ARE TOO DIM TO DRIVE AT NIGHT. THE DEALER SAYS THERE IS NO COMPLETE FIX THAT'S JUST THE WAY IT IS. TRIED BRIGHTER BULBS NO HELP, THE DESIGN OF THE HEAD LIGHT ASSEMBLY IS FLAWED AND IF YOU REPLACE THEM IT'S ONLY A TEMPORARY FIX. THE ONLY WAY TO SEE AT NIGHT IS WITH HI BEAMS ON.
Incident date: Mar 9, 2018
MY AIRBAG LIGHT IS ON AND IT REMAINS ON THE PASSENGER SIDE AND THEY WANT TO CHARGE ME OVER A $1000.00 TO FIX IT. THIS OCCURS WHILE IN MOTION AND STATIONERY. MY CAR DOES A HARD JERK WHEN STOPPING ON BRAKES IT JERKS FROM THE REAR END.
Incident date: Mar 9, 2018
MY AIRBAG LIGHT IS ON AND IT REMAINS ON THE PASSENGER SIDE AND THEY WANT TO CHARGE ME OVER A $1000.00 TO FIX IT. THIS OCCURS WHILE IN MOTION AND STATIONERY. MY CAR DOES A HARD JERK WHEN STOPPING ON BRAKES IT JERKS FROM THE REAR END.
Incident date: Jul 31, 2017
MY CUE SYSTEM IS FROZEN. IT WOULD WORK OK AT TIMES . BUT NOW IT'S FROZEN. RADIO STILL WORKS. BUT WITH VOICE COMMANDS ONLY.!. DEALER ARE WANTING $900 TO $1700 TO REPAIR.
Incident date: Jul 31, 2017
MY CUE SYSTEM IS FROZEN. IT WOULD WORK OK AT TIMES . BUT NOW IT'S FROZEN. RADIO STILL WORKS. BUT WITH VOICE COMMANDS ONLY.!. DEALER ARE WANTING $900 TO $1700 TO REPAIR.
Incident date: Mar 12, 2018
WHILE STATIONARY, BOTH REAR SEATBELTS STOPPED REWINDING & REQUIRE A SCREWDRIVER TO UNTANGLE BEFORE ONE OF THEM CAN BE USED AGAIN. THE PASSENGER REAR SEATBELT IS COMPLETELY UNUSABLE.
Incident date: May 2, 2018
HEADLIGHTS ARE SO DIM, MAKES DRIVING IMPOSSIBLE AND UNSAFE, QUOTED $2800 BY DEALERSHIP, SHOULD BE RECALL DUE TO MANY COMPLAINTS STATEWIDE!
Incident date: Sep 30, 2018
THE CUE PANEL NEEDS TO BE REPLACED - $1400 OUCH WON'T ALLOW ME TO DO ANYTHING ON IT NAV, PHONE, WEATHER, ETC. IN MOTION OR STATIONARY
Incident date: Aug 1, 2018
STABILITRAK LIGHT COMES ON, ENGINE LIGHT COMES ON WITH REDUCED ENGINE POWER, LOUD THUMPING NOISES FROM FRONT DRIVE TRAIN AT ANY SPEED TURNING OR DRIVING STRAIGHT, UNSAFE TO DRIVE
Incident date: Aug 1, 2018
STABILITRAK LIGHT COMES ON, ENGINE LIGHT COMES ON WITH REDUCED ENGINE POWER, LOUD THUMPING NOISES FROM FRONT DRIVE TRAIN AT ANY SPEED TURNING OR DRIVING STRAIGHT, UNSAFE TO DRIVE
Incident date: Aug 1, 2018
STABILITRAK LIGHT COMES ON, ENGINE LIGHT COMES ON WITH REDUCED ENGINE POWER, LOUD THUMPING NOISES FROM FRONT DRIVE TRAIN AT ANY SPEED TURNING OR DRIVING STRAIGHT, UNSAFE TO DRIVE
Incident date: Oct 15, 2018
HEADLIGHT HOUSING IS NOT SEALING PROPERLY. WATER CAN PENETRATE INSIDE ASSEMBLY AND THEN CONDENSATE. THIS LEADS TO CLOUDED HEADLIGHTS WHICH DOES NOT PROPERLY ILLUMINATE THE ROAD. FURTHERMORE, IT CAUSES ONCOMING DRIVER TO MISCALCULATE VEHICLE LOCATION AND DISTANCE. THIS ISSUE IS PREVALENT THROUGHOUT THIS HEADLIGHT STYLE. MANUFACTURER SHOULD BE HELD RESPONSIBLE.
Incident date: Oct 14, 2018
I OWN A 2013 CADILLAC SRX. MY HUSBAND AND I WERE DRIVING HOME ON SUNDAY, OCTOBER 14, 2018 FROM AN OUT-OF-STATE TRIP. WE WERE TERRIFIED AS WE TRAVELED ON UNFAMILIAR ROADS AND IT BECAME DARK. WE DISCOVERED THE HEADLIGHTS WERE SO DIM THAT WE HAD TO DRIVE SLOW AND/OR KEEP TURNING THE "BRIGHT" LIGHTS ON TO SEE THE ROAD. I ACTUALLY THOUGHT THE HEADLIGHTS HAD "BURNED" OUT - THEN I DISCOVERED WHILE ON-LIN... Read more
Incident date: Oct 12, 2018
WHEN USING LOW BEAM HEADLIGHTS AT NIGHT THEY ARE EXTREMELY DIM AND UNSAFE. WE OFTEN NEED TO DRIVE MUCH SLOWER THAN POSTED SPEED LIMIT DUE TO THE INADEQUATE HEADLIGHTS. I TOOK THE VEHICLE TO A NEARBY CADILLAC SERVICE CENTER AND DESCRIBED THE HEADLIGHT PROBLEM. THE SERVICE ADVISOR QUOTED APPROXIMATELY $1400 TO REPLACE THE HEADLIGHTS.
Incident date: Jul 17, 2017
THE LOW BEAM HEADLIGHTS ARE RIDICULOUS! I AM UNABLE TO DRIVE MY CHILD TO SCHOOL IN THE EARLY MORNING BEFORE THE SUN RISES. THIS IS A SAFETY ISSUE YJAT CADILLAC IS WELL AWARE OF, YET THEY DO NOTHING! I GUESS THEY WILL WAIT UNTIL SOMEONE GETS KILLED AND ATE IN COURT BEFORE THEYBRECALL THEIR CRAPPY ' HIGH END' VEHICLE. THEY SHOULD BE ASHAMED!
Incident date: Oct 8, 2018
I JUST THINK THIS NEEDS DOCUMENTING. MY REAR BRAKES LEAKED FLUID AND WENT COMPLETELY EMPTY ABOUT 7 YEARS AGO AND I HAD NO BRAKES. FORTUNATELY, I WAS GOING SLOWLY AND CLOSE TO HOME. I HAD THE CAR TOWED AND THEY REPLACED A SECTION OF THE LINES. COST $208 PLUS TOW. A SHORT TIME LATER GM RECALLED THE CAR BECAUSE OF RUSTING PROBLEMS IN THE FRONT OF THE CAR. IT WAS REPAIRED UNDER THE RECALL. LAST WEEK ... Read more
Incident date: Sep 10, 2018
VEHICLE STARTED LEAKING FUEL UNDERNEATH AT THE NYLON FUEL LINE. I HAD IT REPAIRED AND IT STARTED LEAKING IN A DIFFERENT LOCATION. APPARENTLY THE ENTIRE LINE IS FAULTY AND I CANNOT EVEN SEEM TO FIND A REPLACEMENT. FIRE HAZARD!
Incident date: Mar 9, 2017
WHILE DRIVING OR IN PARK AT NIGHT, UNABLE TO SEE SAFELY WITH LOW BEAMS ON--MUST DRIVE WITH HIGH BEAMS ON. THERE IS EXCESSIVE MOISTURE INSIDE OF HEADLIGHT WHICH IS SUPPOSEDLY SEALED. PAID $700 TO HAVE ONE HEADLIGHT ASSEMBLY REPLACED WITH ORIGINAL (NOT AFTERMARKET) TWO YEARS AGO AND THE SEAL IS CLEARLY BROKE. HAVE ALSO TRIED REPLACING BULBS. AFTER READING OF THE CLASS ACTION LAWSUITS IN CALIFORNIA ... Read more
Incident date: Oct 8, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT ... Read more
Incident date: Oct 1, 2018
CUE RADIO, CLIMATE, NAVIGATION, BLUETOOTH SYSTEM KEEPS FREEZING UP. NOW THE SCREEN HAS BEGUN TO SPIDER CRACK. THIS IS A VERY COMMON PROBLEM AMOUNT ALL CADILAC'S MODELS USING THE CUE SYSTEM. IT IS STRANGE THAT THEY HAVEN'T A RECALL AND FIX.
Incident date: Sep 15, 2018
EXTREME CONDENSATION AND WATER INTRUSION OF DRIVER'S SIDE HEADLIGHT ASSEMBLY RESULTED IN HEADLAMP FAILURE. MINOR CONDENSATION AND WATER INTRUSION OF PASSENGER SIDE HEADLIGHT ASSEMBLY, BUT FUNCTIONING. NO WARNING OF HEADLIGHT BULB FAILURE ON INTERIOR INSTRUMENT PANEL. DISCOVERED WHILE VEHICLE WAS IN MOTION ON INTERSTATE HIGHWAY AFTER DARK. VERY POOR ROAD ILLUMINATION WITH ONLY ONE FUNCTIONING HEADL... Read more
Incident date: Oct 3, 2018
FRONT HEADLIGHTS ARE SO DIM THEY APPEAR TO BE TURNED OFF. THE CAR IS NOT DRIVABLE AT NIGHT. THE CAR IS IN COVERED PARKING WITH 43,000 MILES. THIS WAS DISCOVERED WHILE NIGHT DRIVING AND THE ONLY WAY TO SEE WAS TO USE BRIGHT BEAMS. INDEPENDENT MECHANIC SAYS THIS IS DEFECT. GM NOT ACKNOWLEDGING VIA RECALL BUT SEE ALL ON INTERNET ACROSS COUNTRY WITH SAME PROBLEM ON THIS CAR YEARS 2010-2015. THIS ... Read more
Incident date: Jul 20, 2018
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE CADILLAC USER EXPERIENCE (CUE) TOUCH SCREEN FAILED TO FUNCTION. WHEN ATTEMPTING TO UTILIZE THE TOUCH SCREEN FUNCTION, IT WAS UNAVAILABLE DUE TO THE INTERNAL FAILURE OF THE CUE SYSTEM. THE CONTACT WAS UNABLE TO USE SPECIFIC ELECTRICAL FUNCTIONS, SUCH AS THE DEFROSTER, WHICH HAD TO BE MANUALLY SELECTED FROM THE CUE TOUCH SCREEN. T... Read more
Incident date: Sep 26, 2018
I HAD ADAPTIVE CRUISE ON, WAS AT A STOP LIGHT, SO ADAPTIVE STOPPED, THE TRUCK IN FRONT OF ME MOVED BECAUSE THE LIGHT TURNED GREEN, SO TO ENGAGE THE CRUISE I GENTLY GAVE IT GAS AND I FELT THE CRUISE KICK SO I MOVED MY FOOT AND THEN THE CAR LUNGED INTO THE TRAILER HITCH OF THE TRUCK IN FRONT OF ME. I HAD NO TIME TO REACT, THE CRASH WARNING DID NOT FLASH NOR DID THE BRAKING ASSIST ENGAGE. LUCKILY THE... Read more
Crash
Incident date: Sep 26, 2018
I HAD ADAPTIVE CRUISE ON, WAS AT A STOP LIGHT, SO ADAPTIVE STOPPED, THE TRUCK IN FRONT OF ME MOVED BECAUSE THE LIGHT TURNED GREEN, SO TO ENGAGE THE CRUISE I GENTLY GAVE IT GAS AND I FELT THE CRUISE KICK SO I MOVED MY FOOT AND THEN THE CAR LUNGED INTO THE TRAILER HITCH OF THE TRUCK IN FRONT OF ME. I HAD NO TIME TO REACT, THE CRASH WARNING DID NOT FLASH NOR DID THE BRAKING ASSIST ENGAGE. LUCKILY THE... Read more
Crash
Incident date: Jul 15, 2016
I HAVE A 2013 SRX WITH THE EXTERNAL HEADLIGHT ISSUE OF VERY DANGEROUSLY DIM LIGHTING ON LOW BEAM. I CAN BARELY SEE A FEW FEET IN FRONT OF ME ON LOW BEAM. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY TELL ME THERE IS NO FIX. I HAVE CALLED CADILLAC CUSTOMER SERVICE AND THEY SAID THERE IS NO FIX. THIS IS DEFINITELY A SAFETY HAZARD. IT LOOKS AS IF IT WILL TAKE THE DEATH OF AN INDIVIDUAL OR SEVERAL BEFOR... Read more
Incident date: Sep 6, 2018
OWN A 2014 CADILLAC SRX HEADLIGHTS ARE DIM CA NOT SEE BEYOND 5 FEET IN FRONT OF THE BUMPER TOOK TO CADILLAC REPLACED HEADLIGHT BULBS STILL THE SAME PROBLEM. WAS PULLED OVER BY POLICE WAS TOLD HEADLIGHTS ARE TO DIM TO DRIVE WITH MY HIGH BEAMS ON TO GET HOME AND HAVE SOMEONE FIX. CALLED CADILLAC THEY SAID THEY CALL THE DEALER AND HEADLIGHTS ARE TO GM SPECS. LOOKED ON LINE FOR POSSIBLE FIX AND LOTS O... Read more
Incident date: Oct 9, 2018
TL* THE CONTACT OWNED A 2005 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 45 MPH, A SECOND VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT LOST CONTROL OF THE STEERING AND CRASHED HEAD ON INTO AN ONCOMING SEMI TRUCK. THE CONTACT'S VEHICLE WAS DESTROYED AND THE FRONT END WAS SEVERELY DAMAGED; HOWEVER, THE AIR BAGS DID NOT IMMEDIATELY DEPLOY. THE CONTACT INDICATED THAT THE... Read more
Crash
1 injured
Incident date: Aug 28, 2017
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT STATED THAT THE SERVICE STABILITY TRACTION CONTROL AND SERVICE STABILITY RACK WARNING INDICATORS KEPT RANDOMLY ILLUMINATING. ALSO, THE BRAKE LIGHTS REMAINED ILLUMINATED. THE CONTACT HAD TO TURN THE VEHICLE OFF AND BACK ON TO RESET THE COMPUTER SYSTEM; HOWEVER, THE WARNING INDICATORS CONTINUED FLASHING. AN UNKNOWN DEALER DIAGNOSED THAT THE ... Read more
Incident date: Aug 28, 2017
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT STATED THAT THE SERVICE STABILITY TRACTION CONTROL AND SERVICE STABILITY RACK WARNING INDICATORS KEPT RANDOMLY ILLUMINATING. ALSO, THE BRAKE LIGHTS REMAINED ILLUMINATED. THE CONTACT HAD TO TURN THE VEHICLE OFF AND BACK ON TO RESET THE COMPUTER SYSTEM; HOWEVER, THE WARNING INDICATORS CONTINUED FLASHING. AN UNKNOWN DEALER DIAGNOSED THAT THE ... Read more
Incident date: Aug 28, 2017
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT STATED THAT THE SERVICE STABILITY TRACTION CONTROL AND SERVICE STABILITY RACK WARNING INDICATORS KEPT RANDOMLY ILLUMINATING. ALSO, THE BRAKE LIGHTS REMAINED ILLUMINATED. THE CONTACT HAD TO TURN THE VEHICLE OFF AND BACK ON TO RESET THE COMPUTER SYSTEM; HOWEVER, THE WARNING INDICATORS CONTINUED FLASHING. AN UNKNOWN DEALER DIAGNOSED THAT THE ... Read more
CADILLAC
ESCALADE ESV
(2017) - SERVICE BRAKES
Oct 9, 2018
Incident date: Sep 26, 2018
TL* THE CONTACT OWNS A 2017 CADILLAC ESCALADE ESV. WHILE ATTEMPTING TO PARK THE VEHICLE, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THE VEHICLE FAILED TO STOP AND CRASHED INTO ANOTHER VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DAMAGED, BUT NOT TOTALED. THE VEHICLE WAS TAKEN TO CITY CAD... Read more
Crash
CADILLAC
ESCALADE ESV
(2017) - SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
Oct 9, 2018
Incident date: Sep 26, 2018
TL* THE CONTACT OWNS A 2017 CADILLAC ESCALADE ESV. WHILE ATTEMPTING TO PARK THE VEHICLE, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THE VEHICLE FAILED TO STOP AND CRASHED INTO ANOTHER VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DAMAGED, BUT NOT TOTALED. THE VEHICLE WAS TAKEN TO CITY CAD... Read more
Crash
Incident date: Sep 1, 2018
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. AFTER STARTING THE ENGINE, THE "SERVICE AIR BAG" MESSAGE DISPLAYED AND REMAINED ILLUMINATED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (AUTONATION CADILLAC, 2101 45TH ST, WEST PALM BEACH, FL) WERE NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 26,000.
Incident date: Oct 9, 2018
LOW BEAM HEADLIGHTS DO NOT PROVIDE ADEQUATE LIGHTING AT NIGHT. YOU CANNOT SEE 30 FEET IN FRONT OF THE CAR ON A DARK ROAD. I HAVE BEEN TOLD BY MECHANICS THAT THERE IS NOTHING THEY CAN DO TO GUARANTEE IMPROVEMENT. THIS IS BOTH GM MECHANICS AND INDEPENDENT. NOT BEING ABLE TO SEE WHEN YOU ARE DRIVING AT NIGHT IS NOT ONLY DANGEROUS TO ME BUT ALSO TO ONCOMING DRIVERS AS I HAVE TO USE MY BRIGHT LIGHTS T... Read more
Incident date: Oct 9, 2018
LOW BEAM HEADLIGHTS DO NOT PROVIDE ADEQUATE LIGHTING AT NIGHT. YOU CANNOT SEE 30 FEET IN FRONT OF THE CAR ON A DARK ROAD. I HAVE BEEN TOLD BY MECHANICS THAT THERE IS NOTHING THEY CAN DO TO GUARANTEE IMPROVEMENT. THIS IS BOTH GM MECHANICS AND INDEPENDENT. NOT BEING ABLE TO SEE WHEN YOU ARE DRIVING AT NIGHT IS NOT ONLY DANGEROUS TO ME BUT ALSO TO ONCOMING DRIVERS AS I HAVE TO USE MY BRIGHT LIGHTS T... Read more
Incident date: Oct 9, 2018
WE HAVE A 2014 CADILLAC WE BOUGHT USED A YEAR AGO. THE LOW BEAM HEADLIGHTS LUMINOSITY HAS DETERIORATED TO THE POINT THAT IS UNSAFE, ACTUAL DANGEROUS TO DRIVE AT NIGHT. I HAVE ATTACHED TWO PICTURES THAT I TOOK. ONE IS MY NISSAN ALTIMA SHOWING NORMAL PROJECTION AND THE CADILLAC SRX WHICH CLEARLY SHOWS IT IS UNSAFE TO DRIVE AT NIGHT. THE DEALER AND CADILLAC REFUSE TO ACKNOWLEDGE THERE IS AN ISSUE AND... Read more
Incident date: Apr 9, 2017
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS MALFUNCTIONED. SUTTLE CADILLAC (12525 JEFFERSON AVENUE, NEWPORT NEWS, VIRGINIA 23602) WAS MADE AWARE OF THE FAILURE AND REPLACED THE LOW BEAM HEADLIGHTS TWICE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPRO... Read more
Incident date: Sep 22, 2018
MY WIFE WAS 25 MILES FROM HOME AT 10:30 PM AND CALLED ME STATING THAT NEITHER HEADLIGHT WAS WORKING. BOTH HAD CONDENSATION IN THE HOUSING. ONLY ALTERNATIVE WAS TO TOW IT HOME OR DRIVE WITH FOG LAMPS ON.NEITHER HEADLIGHT IS WORKING, HIGH OR LOW BEAM. THIS IS TOTALLY UNACCEPTABLE FOR A VEHICLE WITH 60,000 MILES. CALLED CADILLAC AND WAS TOLD YOU ARE OUT OF WARRANTY, YOU WILL PAY ALL COSTS TO FIX THIS... Read more
Incident date: Oct 6, 2018
DRIVING 70+MPH ON FREEWAY IN FAST LANE. CAR STOP ACCERLATING AND NO RPM THE STEELING WHEEL THEN LOCKED ON ME WHILE IN THE FAST LANE ON FREEWAY. I IMMEDIATELY PULLED OVER RESTARTED THE CAR AND WAS ABLE TO MOVE SAFELY OFF FREEWAY.
Incident date: Oct 6, 2018
DRIVING 70+MPH ON FREEWAY IN FAST LANE. CAR STOP ACCERLATING AND NO RPM THE STEELING WHEEL THEN LOCKED ON ME WHILE IN THE FAST LANE ON FREEWAY. I IMMEDIATELY PULLED OVER RESTARTED THE CAR AND WAS ABLE TO MOVE SAFELY OFF FREEWAY.
Incident date: Oct 6, 2018
DRIVING 70+MPH ON FREEWAY IN FAST LANE. CAR STOP ACCERLATING AND NO RPM THE STEELING WHEEL THEN LOCKED ON ME WHILE IN THE FAST LANE ON FREEWAY. I IMMEDIATELY PULLED OVER RESTARTED THE CAR AND WAS ABLE TO MOVE SAFELY OFF FREEWAY.
Incident date: Sep 15, 2018
AT ALL TIMES MY HEADLIGHTS ARE DIM AND WHEN I FIRST START MY VEHICLE MY HEADLIGHTS STROBE. I UNDERSTAND THIS IS A COMMON PROBLEM SO I CALLED MY LOCAL DEALER AS WELL AS CADILLAC AND BOTH TOLD ME IT WOULD NOT BE FIXED AS A RECALL/SAFETY CONCERN. WHEN OPERATING MY VEHICLE AT NIGHT I MUST DRIVE WITH HIGH BEAMS, IT'S AS IF MY LOW BEAMS AREN'T ON AT ALL. MY PROBLEM STARTED AROUND 80,000 AND NOW AT 91,00... Read more
Incident date: Sep 15, 2018
AT ALL TIMES MY HEADLIGHTS ARE DIM AND WHEN I FIRST START MY VEHICLE MY HEADLIGHTS STROBE. I UNDERSTAND THIS IS A COMMON PROBLEM SO I CALLED MY LOCAL DEALER AS WELL AS CADILLAC AND BOTH TOLD ME IT WOULD NOT BE FIXED AS A RECALL/SAFETY CONCERN. WHEN OPERATING MY VEHICLE AT NIGHT I MUST DRIVE WITH HIGH BEAMS, IT'S AS IF MY LOW BEAMS AREN'T ON AT ALL. MY PROBLEM STARTED AROUND 80,000 AND NOW AT 91,00... Read more
Incident date: Sep 30, 2018
AIRBAG LIGHT STAYS ON AT ALL TIMES. CAR WILL NOT PASS INSPECTION. I HAD TO PARK CAR AND NO LONGER DRIVE EVEN THOUGH I PUT A NEW ENGINE IN IT AND HAD THE TRANSMISSION REBUILT IN 2013. DEALER SAYS THERE IS NO RECALL ON AIRBAG SYSTEM FOR MY CAR.
Incident date: Aug 1, 2015
PURCHASED THIS CAR BRAND NEW IN 2012 FROM CAMARGO CADILLAC IN CINCINNATI,OHIO VECHILE HAS 41,000 MILES AND WELL TAKEN CARE,IN 2015 NOTICED HEADLIGHT ON PASSENGER SIDE HAVING A LOT OF CONDENSATION.TOOK VEHICLE BACK TO DEALER AND WAS TOLD CAR OUT OF WARRENTY. 6 MONTHS LATER DRIVERS SIDE DOING SAME THING. TOLD IT WOULD COST 2800.00 HUNDRED DOLLARS TO REPLACE BOTH HEADLIGHTS. CAR HAS NEVER BEEN IN AN... Read more
Incident date: Jun 25, 2018
ON 6/25/18, MY WIFE WAS TRAVELING 45 MPH., IN OUR 2012 CADILLAC SRX. THE VEHICLE IN FRONT OF HER WENT TO MAKE A LEFT TURN INTO A SUBDIVISION. BUT, THEN DECIDED NOT TO DO THAT AND PULLED BACK INTO THE LANE OF MY WIFE. SHE SLAMMED ON HER BRAKES, TO AVOID HITTING THE VEHICLE. HOWEVER, SHE COULDN?T ANTICIPATE THEIR MOVE. SHE HIT THEM FROM BEHIND, GOING 45MPH. SHE HIT HER FOREHEAD ON THE VISOR BAR TWIC... Read more
Crash
1 injured