Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jun 1, 2018
THE LOW BEAM HEADLAMPS CONTINUE TO GROW DIM WHILE DRIVING AT NIGHT. THERE IS A SLIGHT REGENERATION WHEN VEHICLE IS TURNED OFF. RESTART THE VEHICLE THEN THE HEADLIGHTS APPEAR TO CONTINUE TO DIM WHILE DRIVING AT NIGHT. THIS IS A NATIONAL SAFETY ISSUE. SEVERAL LAWSUITS HAVE BEEN FILED IN CALIFORNIA, FLORIDA, ILLINOIS.
Incident date: Jun 1, 2018
THE LOW BEAM HEADLAMPS CONTINUE TO GROW DIM WHILE DRIVING AT NIGHT. THERE IS A SLIGHT REGENERATION WHEN VEHICLE IS TURNED OFF. RESTART THE VEHICLE THEN THE HEADLIGHTS APPEAR TO CONTINUE TO DIM WHILE DRIVING AT NIGHT. THIS IS A NATIONAL SAFETY ISSUE. SEVERAL LAWSUITS HAVE BEEN FILED IN CALIFORNIA, FLORIDA, ILLINOIS.
Incident date: Nov 12, 2018
MY HEADLIGHTS ARE EXTREMELY DIM. I HAVE HAD BOTH BULBS REPLACED BUT MY LOW BEAMS ARE STILL TO DIM. THIS MAKES IT EXTREMELY HARD TO SEE WHILE DRIVING AT NIGHT. TONIGHT, I ALMOST HIT A DEER AND ANOTHER CAR BECAUSE OF THIS ISSUE. OFTEN, I HAVE TO DRIVE WITH MY HIGH-BEAMS ON TO BE ABLE TO ADEQUATELY SEE THE ROAD. I HAVE RESEARCHED THIS ISSUE AND THERE ARE CLASS ACTION LAWSUITS IN OTHER STATES REGARDIN... Read more
Incident date: Nov 10, 2018
WHILE DRIVING THE VEHICLE, A COMPLETE STOP WAS MADE AT A STOP SIGN ON A RESIDENTIAL STREET. WHEN ATTEMPTING TO MAKE A RIGHT HAND TUN FROM THE STOP, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN AND THE VEHICLE HAD A LOSS OF POWERTRAIN WHEN THE ACCELERATOR WAS DEPRESSED. THE POWER STEERING DID NOT COME BACK AND THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS PLACE INTO PARK, SHUTDOWN COMPLETEL... Read more
Incident date: Nov 10, 2018
WHILE DRIVING THE VEHICLE, A COMPLETE STOP WAS MADE AT A STOP SIGN ON A RESIDENTIAL STREET. WHEN ATTEMPTING TO MAKE A RIGHT HAND TUN FROM THE STOP, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN AND THE VEHICLE HAD A LOSS OF POWERTRAIN WHEN THE ACCELERATOR WAS DEPRESSED. THE POWER STEERING DID NOT COME BACK AND THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS PLACE INTO PARK, SHUTDOWN COMPLETEL... Read more
Incident date: Jul 18, 2018
CUE SYSTEM FREEZES ALL THE TIME. THIS BEGAN AS SOON AS MY FULL WARRANTY ENDED. I THOUGHT IT WAS A FLUKE INITIALLY. HOWEVER, NOW WITH 54000 MILES, THE CUE SYSTEM IS TOTALLY INEFFECTIVE. THIS NEEDS TO BE A RECALL SEEING THE MASSIVE NUMBER OF CAR OWNERS WITH THE SAME PROBLEM.
Incident date: Nov 10, 2018
THE HEADLIGHTS ARE DANGEROUS AT NIGHT YOU CAN NOT SEE 20 FEET IN FRONT OFF THE CAR. I ASK REP. AT CADILLAC ABOUT THE PROBLEM AND HE HAD THE NERVE TO TELL ME IF I HAD BOUGHT THE PREMIER MODEL IT WOULD HAVE MUCH BETTER HEADLIGHTS. I KNOW THAT THE CHEAPEST CAR ON THE MARKET HAS BETTER HEADLIGHTS THAN THE CADILLAC SRX. WHEN YOU PURCHASE A CAR FOR 45,000 DOLLARS AND ARE TOLD YOU SHOULD HAVE BOUGHT THE... Read more
Incident date: Nov 1, 2017
VERY POOR LIGHTING WHEN USING LOW BEAMS AT NIGHT
Incident date: May 1, 2015
HEADLIGHTS GET VERY DIM, TO THE POINT THAT THEY APPEAR TO BE TURNED OFF. THEY DO NOT EVEN ILLUMINATE THE LINES ON THE ROAD. THIS HAPPENS WHENEVER THERE IS ANY MIST OR RAIN, OR HUMIDITY. VERY DANGEROUS AS I CANNOT EVEN TELL WHERE THE LANES OF THE ROAD ARE WITHOUT FLASHING ON MY HIGH BEAMS, WHICH ONCOMING TRAFFIC DOES NOT APPRECIATE.
Incident date: Nov 1, 2018
THE HEADLIGHTS ARE EXTREMELY DIM, I HAVE ALMOST WRECKED BECAUSE I WAS UNABLE TO SEE. I HAVE REPLACED THE BULBS WITH THE XD1 EXTRA BRIGHT AND DID NOT EVEN MAKE A DIFFERENCE. THIS IS A DANGEROUS CAR TO DRIVE AT NIGHT AND I CAN'T BELIEVE CADILLAC REFUSES TO MAKE THIS RIGHT.
Incident date: Dec 3, 2014
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING UNKNOWN SPEEDS, THE HEADLIGHTS FAILED TO PRODUCE ENOUGH LIGHT. THE CONTACT HAD TO DRIVE WITH THE HIGH BEAMS ACTIVATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 63,000.
Incident date: Nov 8, 2018
FRONT HEADLIGHTS SO DIM CANNOT SEE AT NIGHT WITHOUT USE OF HIGH BEAMS. TOOK TO DEALER TOLD LIGHT HOUSING HAD OXIDIZED FROM THE INSIDE AND WOULD NEED REPLACED. DEALERSHIP STATED CHANGING BULBS WILL NOT HELP NOR COULD LENSES BE CLEANED THAT IT WAS A MANUFACTURER FLAW. $1055 TO FIX WITH NO GUARANTEE THEY WONT NEED REPLACED AGAIN IN 5 YEARS OR LESS.
Incident date: Apr 15, 2017
THE LOW BEAM HEADLIGHTS ARE EXTREMELY DIM. WHILE DRIVING AT NIGHT I HAVE TO USE THE HIGH BEAMS, ALTHOUGH CAUTIOUSLY, SO AS NOT TO BLIND ONCOMING DRIVERS. IF THERE IS A CAR BEHIND ME, I CANNOT SEE THE ROAD IN FRONT OF MY CAR AT ALL; IN FACT, I SEE THE SHADOW OF MY CAR IN FRONT OF ME. THIS IS EXTREMELY UNSAFE AND HAS NOT BEEN RECALLED BY CADILLAC. TO REPLACE THE HEADLIGHTS IS ABOUT $1500 AND IS ... Read more
Incident date: Nov 1, 2018
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHEN THE VEHICLE WAS STARTED, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO ROE MOTORS (201 NE 7TH ST, GRANTS PASS, OR 97526, 541-237-7208) WHERE IT WAS DIAGNOSED THAT THE PASSENGER PRESENCE MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A... Read more
Incident date: Nov 1, 2018
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHEN THE VEHICLE WAS STARTED, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO ROE MOTORS (201 NE 7TH ST, GRANTS PASS, OR 97526, 541-237-7208) WHERE IT WAS DIAGNOSED THAT THE PASSENGER PRESENCE MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A... Read more
Incident date: Nov 1, 2018
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHEN THE VEHICLE WAS STARTED, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO ROE MOTORS (201 NE 7TH ST, GRANTS PASS, OR 97526, 541-237-7208) WHERE IT WAS DIAGNOSED THAT THE PASSENGER PRESENCE MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A... Read more
Incident date: Sep 8, 2018
TAKATA RECALL I CAN NOT DRIVE MY 2014 CADILLAC SRX AT NIGHT ON LOW BEAM THEY ARE SO DEAM YOU CAN NOT SEE. I HAVE TO DRIVE WITH MY LIGHTS ON HIGH I KNOW IT IS NOT SAFE BUT I DON'T HAVE A CHOICE. THE DAY I BOUGHT THE CADILLAC SRX ON MY DRIVE HOME IT GOT DARK AND MY LIGHS CAME ON I WAS RUNNING THEM ON HIGH WHEN I MET A CAR I PUT THEM ON LOW IT WAS LIKE I HAD NO LIGHTS AT ALL I HAD TO PUT THEM BACK O... Read more
Incident date: Nov 5, 2018
THE HEADLIGHTS ON THE 2014 SRX ARE A DEATH TRAP WAITING TO HAPPEN. HEADLIGHTS ARE SO DIM YOU CAN'T SEE THE ROADWAY. IF GOING DOWN THE HIGHWAY OR ON STREETS. AND WHEN YOU MAKE TURNS ON A DARK STREET YOU ARE BLIND.
Incident date: Nov 4, 2018
TIMING CHAIN CHECK ENGINE LIGHT
Incident date: Oct 11, 2018
TAKATA RECALL. WE HEARD FROM GM RECALL CENTER THAT OUR LOCAL GM DEALER, RALLY AUTO, DID THIS RECALL NOV 15, 2013. THE AIRBAG LIGHT IS ON AGAIN NOT EVEN 5 YEARS LATER. WE ARE SENIORS AND DO NOT DRIVE THIS CAR THAT FAR. WE TOOK IT IN TO RALLY AND THEY PUT IT ON A MACHINE AND CHARGED US $143 TO TELL US IT WOULD BE ALMOST $1000 TO FIX THE AIRBAG MODULE IN THE PASSENGER SEAT. IN RESEARCHING, IT SA... Read more
Incident date: Nov 5, 2018
LOW BEAM HEADLIGHTS HAVE GOTTEN SO DIM IT IS HARD TO SEE AT NIGHT. IN ORDER TO GET DECENT VISIBILITY WE NEED TO DRIVE WITH HEADLIGHTS ON HIGH BEAM. IT IS BAD ENOUGH THAT I WILL NO LONGER ALLOW MY WIFE TO DRIVE IT AT NIGHT. I CONTACTED THE CADILLAC DEALERSHIP AND WAS TOLD THERE WAS NO RECALL OR SERVICE ALERT FOR THAT PROBLEM EVEN THOUGH THEY HAD HEARD OF SIMILAR PROBLEMS. IT WILL ONLY BE A MATT... Read more
Incident date: Dec 10, 2016
2013 CADILLAC SRX FRONT HEADLAMPS DO NOT PUT OUT LIGHT. CANT DRIVE IT AT NIGHT. CADILLAC SUGGESTED AFTER MARKET BULBS, ALSO DIDN'T WORK. HAVE NOW INSTALLED FLOOD LIGHTS TO USE FOR DRIVING. HAVE SPENT OVER $600. CADILLAC SAYS THEY HAVE NEVER HEARD OF THIS HAPPENING. CAN'T GUARANTEE PUTTING NEW ONES IN WILL HELP AND IT COULD HAPPEN AGAIN. HOW CAN CADILLAC SELL CARS WITHOUT EFFECTIVE LIGHTS? T... Read more
Incident date: Sep 9, 2018
FACTORY CHROME WHEELS ARE RUSTY ON INSIDE OF WHEEL AND CHROME COATING IS OFF ON ALL 4 WHEELS,COULD BE SAFETY ISSUE IF THEY RUST THROUGH METAL.THESE ARE FACTORY WHEELS AND I NOTICED WHEN I PURCHASED VEHICLE IN SEPTEMBER OF 2018.
Incident date: Mar 19, 2018
I BOUGHT THIS VEHICLE USED IN MICHIGAN. IT WAS A VEHICLE FROM NEW YORK. THE HEADLIGHT ARE SO DIM I HAVE TO USE THE BRIGHTS AS MUCH AS I CAN WHILE DRIVING. I HAVE HAD THE LIGHTS CHANGED TWICE WITH NO CHANGE IN MY VISIBILITY OF THE ROAD AHEAD AND BESIDE ME. MAKING TURNS IS SCARY AND WHEN IT IS REALLY DARK OUTSIDE AND I HAVE TURN ON MY DIMS, I HAVE TO LOOK FOR THE WHITE LINE TO FOLLOW THE ROAD. PLEAS... Read more
Incident date: Oct 18, 2018
2012 CADILLAC SRX WITH ONLY 63332 MILES. BOTH HEADLIGHTS STARTED SWEATING MOISTURE INSIDE LENS. THIS STARTED AFTER I HAD TO START PARKING THE SRX OUTSIDE OVERNIGHT ABOUT 8 MONTHS AGO. THEN RIGHT HEADLIGHT WENT OUT. DEALER CHARGED $1561 PLUS INSTALLATION TO REPLACE. NOW I HAVE TO TRY AND DRY OUT THE MOISTURE EACH DAY ON THE LEFT LIGHT EVEN IF THE SRX IS NOT DRIVEN. VERY DISAPPOINTED IN MY FIRS... Read more
Incident date: Sep 15, 2018
THE LOW BEAM HEADLIGHTS HAVE CONDENSATION AND ARE SO DIM I CAN'T DRIVE AT NIGHT. I TOOK MY CAR TO THE DEALERSHIP AND THEY TOLD ME IT'S ABOUT A $2000.00 REPAIR FOR A CAR THAT IS 4 YEARS OLD. THAT SEEMED RIDICULOUS SO MY HUSBAND AND I BEGAN SEARCHING AND FOUND THAT MANY SRX DRIVERS ARE HAVING THIS SAME ISSUE. I CAN SEE WHEN THE LIGHTS ARE ON HIGH BEAM BUT OTHERS FLASH ME BECAUSE THEY ARE TOO BRIGHT,... Read more
Incident date: Oct 31, 2018
AM NOW CONSTANTLY DRIVING WITH THE HIGH BEAM LIGHTS ON AS I ALMOST STUCK A SMALL CHILD CROSSING THE STREET WHILE TRICK OR TREATING. THESE HEADLIGHTS ON LOW BEAM ARE A HAZARD!
Incident date: Nov 1, 2018
TRANSMISSION SHIFT CABLE - TRANSMISSION GEAR SELECTION DOES NOT MATCH THE INDICATED GEAR CAUSING THE VEHICLE TO MOVE IN AN UNINTENDED OR UNEXPECTED DIRECTION. I WAS BACKING UP AND WENT TO PUT THE GEAR IN DRIVE AND I PRESSED THE GAS BUT THE CAR WENT BACKWARDS. I HIT THE BRAKE AND ATTEMPTED TO MOVE THE GEAR HANDLE AND IT SHIFTED FORWARD VERY LOOSELY. ALTHOUGH IT DISPLAYED DRIVE ON THE GEARBOX, WHEN... Read more
Incident date: Nov 1, 2018
TRANSMISSION SHIFT CABLE - TRANSMISSION GEAR SELECTION DOES NOT MATCH THE INDICATED GEAR CAUSING THE VEHICLE TO MOVE IN AN UNINTENDED OR UNEXPECTED DIRECTION. I WAS BACKING UP AND WENT TO PUT THE GEAR IN DRIVE AND I PRESSED THE GAS BUT THE CAR WENT BACKWARDS. I HIT THE BRAKE AND ATTEMPTED TO MOVE THE GEAR HANDLE AND IT SHIFTED FORWARD VERY LOOSELY. ALTHOUGH IT DISPLAYED DRIVE ON THE GEARBOX, WHEN... Read more
Incident date: Dec 3, 2017
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE THE CONTACT WAS DRIVING AFTER DUSK, THE HEADLIGHTS WERE DIM AND WERE INSUFFICIENT FOR DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO ALL STAR AUTOPLEX (LOCATED AT 1216 E. PALESTINE AVENUE, PALESTINE, TX 75801) AND THE HEADLAMPS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAG... Read more
Incident date: Dec 3, 2017
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE THE CONTACT WAS DRIVING AFTER DUSK, THE HEADLIGHTS WERE DIM AND WERE INSUFFICIENT FOR DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO ALL STAR AUTOPLEX (LOCATED AT 1216 E. PALESTINE AVENUE, PALESTINE, TX 75801) AND THE HEADLAMPS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAG... Read more
Incident date: Oct 29, 2018
WITHOUT WARNING MY TRANSMISSION STOPPED WORKING . I CAN MOVE THE GREER WITH OUT IT COLLECTING ANY GREER . NO ENGINE CHECK LIGHT NOTHING . I PULLED THE PARKING LOT AND HAD TO BE PUSHED OUT STREET .
Incident date: Oct 29, 2018
WITHOUT WARNING MY TRANSMISSION STOPPED WORKING . I CAN MOVE THE GREER WITH OUT IT COLLECTING ANY GREER . NO ENGINE CHECK LIGHT NOTHING . I PULLED THE PARKING LOT AND HAD TO BE PUSHED OUT STREET .
Incident date: Oct 29, 2018
WITHOUT WARNING MY TRANSMISSION STOPPED WORKING . I CAN MOVE THE GREER WITH OUT IT COLLECTING ANY GREER . NO ENGINE CHECK LIGHT NOTHING . I PULLED THE PARKING LOT AND HAD TO BE PUSHED OUT STREET .
Incident date: Apr 3, 2018
WHEN I MOVE THE DRIVER'S SEAT THE "AIRBAG" SYMBOL APPEARS ON THE DASHBOARD. IF I MOVE THE SEAT BACK AND FORTH , AFTER A FEW TRIES, THE "AIRBAG" SYMBOL DISAPPEARS. I WAS NOT ABLE TO LOOK UNDER THE SEAT, BUT I HAVE SEEN A VIDEO WHERE SOMEBODY HAD THE EXACT SAME PROBLEM BUT FOUND BURNT WIRES UNDER THE SEAT. I AM WONDERING IF THERE IS A FIRE HAZARD. THIS HAPPENED WHEN THE CAR IS STATIONARY.
Incident date: Apr 3, 2018
WHEN I MOVE THE DRIVER'S SEAT THE "AIRBAG" SYMBOL APPEARS ON THE DASHBOARD. IF I MOVE THE SEAT BACK AND FORTH , AFTER A FEW TRIES, THE "AIRBAG" SYMBOL DISAPPEARS. I WAS NOT ABLE TO LOOK UNDER THE SEAT, BUT I HAVE SEEN A VIDEO WHERE SOMEBODY HAD THE EXACT SAME PROBLEM BUT FOUND BURNT WIRES UNDER THE SEAT. I AM WONDERING IF THERE IS A FIRE HAZARD. THIS HAPPENED WHEN THE CAR IS STATIONARY.
Incident date: Jul 31, 2018
CAR WILL NOT RESPOND FOR AT LEAST 2 SECONDS DURING A SLOW, ROLLING STOP, WHEN TRYING TO ACCELERATE AGAIN. UNABLE TO PERFORM EVASIVE MANUEVER, IF NEEDED, SECONDARY TO THE DELAY TO ACCELERATOR INPUT. HARSH 2-1 DOWNSHIFTS ALSO AT SLOW SPEEDS AND CAN EVEN FEEL AS THOUGH YOU WERE STRUCK FROM BEHIND. HIGHWAY DRIVING IS EXCELLENT; CITY DRIVING CHALLENGING WITH THE TRANSMISSION. THE DRIVER HAS TO LEARN HO... Read more
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PROJECT ADEQUATE LIGHT WHILE DRIVING. ADDITIONALLY, THE HIGH BEAM HEADLIGHTS WERE USED FOR DRIVING. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER HERTRICH CHEVROLET OF SALISBURY (2531 N SALISBURY BLVD, SALISBURY, MD 21801 (443) 856-4025) WHERE IT WAS DIAGNOSED THAT THE S... Read more
Incident date: Nov 1, 2018
LOW BEAM HEADLIGHTS DO NOT PROVIDE ADEQUATE LIGHT TO DRIVE AT NIGHT. IN ORDER TO SEE THE ROAD MUST DRIVE WITH HEADLIGHTS ON HIGH BEAM. WHILE I WAS DRIVING RAN OFF OF ROAD WHILE PASSING AN ONCOMING CAR IN OTHER LANE BECAUSE I COULD NOT SEE ROAD. ALSO COULD NOT SEE TURN LANE FOR MAKING A LEFT TURN. TRAFFIC BEHIND ME WAS BACKED UP AND THEY BLEW THEIR HORN BECAUSE I WAS NOT IN THE TURN LANE. I COULD ... Read more
Incident date: Jan 30, 2015
LOW BEAM HEADLIGHTS VERY DIM AND HAVE BEEN SINCE THE VEHICLE WAS NEW IN JANUARY OF 2015. CONTACTED DEALER AND WAS INFORMED THIS WAS A COMMON PROBLEM WITH THE SRX FOR WHICH THERE WAS NO FIX. ON MY THIRD SET OF AFTERMARKET HALOGEN BULBS WITH ONLY MARGINAL IMPROVEMENT. CONSIDER IT SOMEWHAT DANGEROUS TO DRIVE THIS VEHICLE DURING NIGHT TIME HOURS. THIS ISSUE HAPPENS WITH HEADLIGHT SWITCH IN AUTOMATIC O... Read more
Incident date: Oct 31, 2018
THIS VEHICLE IS ABOUT TO SHAKE ME OUT OF IT. THE SUN ROOF EVEN SHAKES AT ALL SPEEDS AND AT ALL TIME. A $50.000.00 PIECE OF JUNK. I'M EMBARRASSED TO LET SOMEONE RIDE WITH ME. IT'S UNSAFE!!!
Incident date: Oct 31, 2018
THIS VEHICLE IS ABOUT TO SHAKE ME OUT OF IT. THE SUN ROOF EVEN SHAKES AT ALL SPEEDS AND AT ALL TIME. A $50.000.00 PIECE OF JUNK. I'M EMBARRASSED TO LET SOMEONE RIDE WITH ME. IT'S UNSAFE!!!
Incident date: Oct 31, 2018
THIS VEHICLE IS ABOUT TO SHAKE ME OUT OF IT. THE SUN ROOF EVEN SHAKES AT ALL SPEEDS AND AT ALL TIME. A $50.000.00 PIECE OF JUNK. I'M EMBARRASSED TO LET SOMEONE RIDE WITH ME. IT'S UNSAFE!!!
Incident date: May 1, 2018
QUITE SOME TIME AGO I NOTICED THAT WHILE DRIVING AT NIGHT IT WAS DIFFICULT TO SEE. THE HEADLIGHTS DIDN'T SEEM TO BE PROJECTING GOOD LIGHT. I HAD FAMILY LOOK AT THE HEADLIGHTS, BUT THEY COULDN'T FIGURE IT OUT. I SHINED THEM ON THE CLOSED GARAGE DOOR, BUT I COULDN'T FIGURE IT OUT. FINALLY I CALLED MY MECHANIC, AFTER HIM MY CADILLAC DEALER ONLY TO FIND OUT THAT THE HEAD LIGHTS HAD DETERIORATED AN... Read more
Incident date: Jul 1, 2018
TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED THAT THE SERVICE ENGINE LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE ARROWHEAD CADILLAC (8310 W BELL RD, GLENDALE, AZ 85308 (623) 455-6910) WHERE IT WAS INFORMED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE ... Read more
Incident date: Sep 1, 2018
I HAD TO DRIVE THIS CAR AT NIGHT EXTENSIVELY RECENTLY. WE NOTICED THAT WE ARE UNABLE TO SEE ADEQUATELY WHILE DRIVING AT NIGHT WITH THE HEADLIGHTS ON THE NORMAL HEADLIGHT BULB IS SO DIM THAT IT APPEARS THAT NOT BE WORKING WHICH LEAVES YOU WITH THE ONLY OPTION OF USING HIGH BEAMS EVEN WHILE IN THE CITY. THE DEALER SAID THEY GET ABOUT 3 CALLS PER DAY COMPLAINING ABOUT THE SAME ISSUE. HE ADDED THA... Read more
Incident date: Sep 5, 2018
VISIBILITY WHEN ON MY WAY TO WORK ON THE HIGHWAY AT NIGHT MY LOW BEAMS ARE SO DIM THAT I CAN'T SEE THE ROAD, I HAVE A 2011 SRX, THIS IS HORRIBLE
Incident date: Sep 19, 2018
HEADLIGHTS ARE DIM. IT'S HARD TO DRIVE AND SEE WHILE DRIVING AT NIGHT. I'VE ALMOST GOT INTO SOME REALLY BAD CAR ACCIDENTS BECAUSE CARS HAVE PULLED OUT RIGHT IN FRONT OF ME BECAUSE MY HEADLIGHTS ARE SO DIM. I SHOULD NOT HAVE TO USE MY BRIGHTS ALL THE TIME AT NIGHT. ON COMING TRAFFIC FLASH ME BECAUSE THEY ARE ON.
Incident date: Oct 1, 2017
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE CUE SYSTEM BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A SHIRLEY CADILLAC (10125 S CICERO AVE, OAK LAWN, IL 60453. 800-338-4553) WHO DIAGNOSED THE VEHICLE AND STATED THAT THE CUE SYSTEM HAD FAILED, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DIRECTED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPRO... Read more
Incident date: Nov 16, 2016
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING, AND WHILE DEPRESSING THE BRAKE PEDAL TO COME TO A COMPLETE STOP, THE BRAKE FAILED. THE CONTACT HAD TO ENGAGE THE EMERGENCY BRAKE TO BRING THE VEHICLE TO A COMPLETE STOP. IN ADDITION, THE CONTACT STATED THAT THE STEERING WHEEL WOULD SHAKE AT LOW AND HIGH SPEEDS. THE BRAKE AND ABS WARNING LIGHTS INTERMITTENTLY ILLUMINAT... Read more