Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Oct 4, 2018
MY HEADLIGHTS ARE FULL OF CONDENSATION. THE LIGHTS ARE NOW SO DIM THAT I CAN ONLY DRIVE AT NIGHT USING THE BRIGHTS. SO INCREDIBLY DANGEROUS..ESTIMATE TO REPAIR IS $1500.00
Incident date: Nov 30, 2018
AT 96,126, THE SERVICE ENGINE LIGHT CAME ON. TOOK TO CADILLAC DEALER AND WAS TOLD THAT CODE P0017 CAME UP AND THAT THE TIMING CHAIN NEEDED TO BE REPLACED. HAD THE TIMING CHAIN REPLACED. AT 122,962, THE SERVICE ENGINE LIGHT CAME ON. TOOK BACK TO SAME CADILLAC DEALER AND WAS TOLD THE CODE P0017 CAME UP AGAIN AND THAT THE TIMING CHAIN WOULD HAVE TO BE REPLACED ONCE AGAIN AFTER ONLY 26,836 MILES ON TH... Read more
Incident date: Dec 5, 2018
PURCHASED A 2013 CADILLAC SRX YESTERDAY FROM LOCAL DEALER. BOTH HEADLIGHTS HAVE VIRTUALLY NO LOW BEAM. AND CAR HAS TO BE DRIVEN WITH LIGHTS ON HI-BEAM WHEN DARK. RESULTING IN A VERY UNSAFE CONDITION FOR ON-COMMING TRAFFIC. INTERNET RESEARCH SHOWS NUMEROUS REPORTS OF OTHERS WITH THE SAME "USELESS LOW BEAM" HEADLIGHT PROBLEM.
Incident date: Dec 6, 2018
THE CADILLAC CUE SYSTEM IS THE MAIN TOUCH SCREEN IN THE VEHICLE. I JUST HAD TO HAVE IT REPLACED BECAUSE THERE WAS A DEAD SPOT ON THE SCREEN. I HAVE BEEN NOTIFIED BY MY DEALERSHIP THAT THERE IS A KNOWN ISSUE AND THEY HAVE RECOMMENDED ISSUING A RECALL. I HAVE HEARD WHICH I HAVE NOT BEEN ABLE TO CONFIRM THAT CADILLAC IS ACTUALLY SUING THE COMPANY THAT PRODUCES THE CUE PRODUCT. FRANKEL CADILLAC IN ... Read more
Incident date: Aug 18, 2018
IN AUGUST 2018, I PURCHASED THIS 2011 CADILLAC SRX. AFTER DIVING THE VEHICLE AT NIGHT I NOTICED HOW DIM THE LOW BEAM HEADLIGHTS ARE. IT IS EXTREMELY DIFFICULT TO SEE ON UNLIT ROADS AND VERY DANGEROUS AS OTHER DRIVERS HAVE A DIFFICULT TIME SEEING ME AS WELL. I RESORTED TO USING MY HI-BEAMS. AFTER THESE INCIDENTS I INSPECTED THE HEADLIGHTS AND FOUND THAT BOTH LIGHTS HAVE ACCUMULATED CONDENSATIO... Read more
Incident date: Dec 6, 2018
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT THE REAR WINDOW BRAKE LIGHT HAD FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR REPAIRS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 69,193.
Incident date: Dec 5, 2018
WHILE DRIVING MY CAR LOSES THE POWER TO ACCELERATE WHEN TRAVELING 5 MILES PER HOUR TO GO FASTER, THE RPM'S GO UP BUT THE CAR DO NOT ACCELERATE. IN MY RESEARCH THIS IS HAPPENING TO A LOT OF CARS.
Incident date: Oct 20, 2018
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE STEEL BAR IN THE DRIVER'S SEAT CUT THROUGH THE FOAM MATERIAL AND THE LEATHER, WHICH CUT THE CONTACT'S PANTS. THE VEHICLE WAS TAKEN TO ELCO CADILLAC (15110 MANCHESTER RD, BALLWIN, MO 63011, (636) 284-2620) WHO STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE DEALER TOOK PICTURES AND SENT THEM TO THE MANUFACTURER WHO ALSO STATED ... Read more
Incident date: Dec 3, 2018
THE HEATED SEAT CAUGHT ON FIRE AND BURNED A HOLE THROUGH THE LEATHER SEAT AND HAD TO PUT WATER ON IT TO GET IT OUT. IT WAS ON THE LOWER RIGHT SIDE OF THE BACK WHILE I WAS SITTING IN IT IN A PARKING LOT AND LUCKY I WAS NOT DRIVING OR IT MAY HAVE CAUSED AN ACCIDENT AS IT WAS BURNING A HOLE THROUGH MY COAT AS WELL.
Fire
Incident date: Jan 1, 2015
THE VEHICLES LIGHTS ON THE LOW BEAM ARE SO LOW YOU CAN'T SEE AT NIGHT. HAVE RESEARCHED AND ASKED CADILLAC AND THEY KNOW THERE IS A PROBLEM AND WILL NOT CORRECT IT OR RECALL IT
Incident date: Sep 1, 2016
HEADLIGHTS ON REGULAR SETTING ARE HORRIBLE AND ALMOST NO VISIBILITY IS PROVIDED. MUST BE USED ON HIGH BEAM TO HAVE SAFE DRIVING VISIBILITY, BUT THIS IS RISKY TO ONCOMING TRAFFIC AND MY SAFETY.
Incident date: Dec 1, 2018
I SAE THAT IN CALIFORNIA THERE WAS A CLASS ACTION FILED AGAINST GM FOR FAULTY HEADLIGHTS. ONE OF MY HEADLIGHTS JUST WENT OUT AND I AM LOOK FOR A FIX/REPLACEMENT. I CHANGED THE BULB BUT THAT DID NOT WORK
Incident date: Jul 20, 2018
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. WHILE DRIVING 50 MPH, THE CONTACT HEARD AN ABNORMAL CLINKING NOISE COMING FROM THE ENGINE. THE SOUND USUALLY OCCURRED WHEN THE VEHICLE ACCELERATED. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE TECHNICIAN DIAGNOSED THE VEHICLE AND THE "TIMING CHAIN" MESSAGE DISPLAYED. THE VEHICLE WAS NOT REPAIRED. THE MAN... Read more
Incident date: Dec 2, 2018
HEADLIGHTS ON THESE CARS ARE EXTREMLY DIM ON LOWBEAM TO THE POINT OF BEING DANGEROUS TO THE DRIVER AND OTHER VEHICLES ON THE ROAD. THIS IS A KNOWN PROBLEM WITH CADILLAC MODELS 2012 THRU 2017. WAS TOLD BY THE DEALERSHIP CADILLAC KNOWS ABOUT IT BUT THERE IS NO FIX. ALSO A PROBLEM WITH THE CUE SYSTEM LOCKING UP.
Incident date: Dec 2, 2018
HEADLIGHTS ON THESE CARS ARE EXTREMLY DIM ON LOWBEAM TO THE POINT OF BEING DANGEROUS TO THE DRIVER AND OTHER VEHICLES ON THE ROAD. THIS IS A KNOWN PROBLEM WITH CADILLAC MODELS 2012 THRU 2017. WAS TOLD BY THE DEALERSHIP CADILLAC KNOWS ABOUT IT BUT THERE IS NO FIX. ALSO A PROBLEM WITH THE CUE SYSTEM LOCKING UP.
Incident date: Jun 8, 2018
CADILLAC XLR ROOF SEPARATION: I WAS DRIVING A 2005 CADILLAC XLR SOUTH OF I-75 WHEN THE ROOF SUDDENLY, AND QUITE UNEXPECTEDLY SEPARATED AT APPROXIMATELY 70 MPH. I WAS DRIVING IN ABSOLUTE TERRIBLE, RAINY WEATHER WHEN THE ROOF SEPARATED. JUST BEFORE THE SEPARATION I HEARD A VERY BRIEF 'ROAD NOISE' SOUND COME FROM JUST ABOVE THE REAR VIEW MIRROR, AT THE ROOF LINE. IT HAD A SIMILAR SOUND TO A WINDO... Read more
Incident date: Nov 20, 2018
THE HEADLIGHT ASSEMBLY SEAL IS VERY WEAK AND SHORTS OUT THE ENTIRE HEADLIGHT. ITS $1500+ TO REPLACE AND IT APPEARS THAT GM IS JUST GOING TO IGNORE THIS PROBLEM. MY CAR THAT I AM STILL PAYING FOR HAS TO STAY PARKED BECAUSE I CANT AFFORD TO FIX THIS HEADLIGHT.
CADILLAC
CT6 PLUG-IN HYBRID
(2017) - VISIBILITY/WIPER
Dec 3, 2018
Incident date: Apr 26, 2017
TL* THE CONTACT OWNS A 2017 CADILLAC CT6. DUE TO THE CHANGES IN THE WEATHER, THE REAR WINDOW HAD A MARBLEIZED HAZE COVER, WHICH MADE VISIBILITY OUT OF THE WINDOW EXTREMELY DIFFICULT. THE VEHICLE WAS TAKEN TO SCHOOLEY CADILLAC (2101 45TH ST, WEST PALM BEACH, FL), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO SOLUTION WAS OFFERED. THE FAIL... Read more
CADILLAC
CT6 PLUG-IN HYBRID
(2017) - STRUCTURE:BODY
Dec 3, 2018
Incident date: Apr 26, 2017
TL* THE CONTACT OWNS A 2017 CADILLAC CT6. DUE TO THE CHANGES IN THE WEATHER, THE REAR WINDOW HAD A MARBLEIZED HAZE COVER, WHICH MADE VISIBILITY OUT OF THE WINDOW EXTREMELY DIFFICULT. THE VEHICLE WAS TAKEN TO SCHOOLEY CADILLAC (2101 45TH ST, WEST PALM BEACH, FL), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO SOLUTION WAS OFFERED. THE FAIL... Read more
Incident date: Nov 1, 2018
TL* THE CONTACT OWNS A 2011 CADILLAC CTS-V. WHILE OPERATING THE VEHICLE, THE PASSENGER SIDE AIR BAG INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO RICK HENDRICK CITY CHEVROLET (5101 EAST INDEPENDENCE BLVD, CHARLOTTE, NC) WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE AIR BAG SENSOR LOCATED INSIDE THE SEAT WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS... Read more
Incident date: May 6, 2016
THE HEADLIGHTS ON MY VEHICLE AT NIGHT ARE TERRIBLE...IT IS ALMOST LIKE THERE NOT ON, VERY DIM..I AM AFRAID TO DRIVE AT NIGHT WITH THIS VEHICLE....I HAVE TO USE HIGH BEAMS, BUT HAVE TO LOWER WHEN A CAR APPROCHES..
Incident date: Jul 4, 2018
JULY 4, 2018 I HIT THE REAR OF ANOTHER VEHICLE AND IT BOTHERED ME BECAUSE I WAS ALERT PAYING ATTENTION AND ALL OF A SUDDEN THE CAR WAS IN FRONT OF ME. IT BOTHERED ME THAT I HIT THE CAR AND COULD NOT FIGURE OUT WHY? NOW I KNOW, I COULD NOT SEE THE CAR BECAUSE MY HEADLIGHTS ARE NOT WORKING PROPERLY. MY CAR INSURANCE WENT UP BECAUSE IT COST CLOSE TO $4,000 TO MAKE THE REPAIRS. I WOULD LIKE FOR CA... Read more
Incident date: Nov 22, 2017
TAKATA INFLATTORS: HAD BEEN HAVING DIFFICULTY WITH THE STEERING IN MY CADILLAC 2014 CADILLAC XTS VSPORT FOR SOMETIME BACK IN 2017. IT WOULD BECOME HARD TO STEER AT TIMES WHEN NEGOTIATING TURNS ESPECIALLY OR WHEN BACKING UP AND TURNING. HAD REPORTED TO JOE BULLARD CADILLAC SERVICE DEPARTMENT ON SEVERAL OCCASIONS AND THEY INSPECTED THE VEHICLE BY PUTTING IT ON THE COMPUTER TO SEE IF AND THING SHOWE... Read more
Crash
Incident date: Nov 22, 2017
TAKATA INFLATTORS: HAD BEEN HAVING DIFFICULTY WITH THE STEERING IN MY CADILLAC 2014 CADILLAC XTS VSPORT FOR SOMETIME BACK IN 2017. IT WOULD BECOME HARD TO STEER AT TIMES WHEN NEGOTIATING TURNS ESPECIALLY OR WHEN BACKING UP AND TURNING. HAD REPORTED TO JOE BULLARD CADILLAC SERVICE DEPARTMENT ON SEVERAL OCCASIONS AND THEY INSPECTED THE VEHICLE BY PUTTING IT ON THE COMPUTER TO SEE IF AND THING SHOWE... Read more
Crash
Incident date: Nov 22, 2017
TAKATA INFLATTORS: HAD BEEN HAVING DIFFICULTY WITH THE STEERING IN MY CADILLAC 2014 CADILLAC XTS VSPORT FOR SOMETIME BACK IN 2017. IT WOULD BECOME HARD TO STEER AT TIMES WHEN NEGOTIATING TURNS ESPECIALLY OR WHEN BACKING UP AND TURNING. HAD REPORTED TO JOE BULLARD CADILLAC SERVICE DEPARTMENT ON SEVERAL OCCASIONS AND THEY INSPECTED THE VEHICLE BY PUTTING IT ON THE COMPUTER TO SEE IF AND THING SHOWE... Read more
Crash
Incident date: Nov 1, 2018
MY 2013 CADILLAC SRX DIM HEADLIGHTS HAVE GOTTEN NOTICEABLY DIMMER. AT FIRST I THOUGHT HAVING THE DIM HEADLIGHTS REPLACED WOULD SOLVE THE PROBLEM, BUT I AM HESITANT BECAUSE THE DEALERSHIP QUOTED US A PRICE WELL OVER $1,000 AND INFORMED US THAT IT PROBABLY WOULD NOT SOLVE THE PROBLEM DUE TO A MOISTURE BARRIER DEFECT IN THE HEADLIGHTS AND THE WORK WOULD NOT BE GUARANTEED AFTER THAT I'VE RESEARCHED O... Read more
Incident date: Jul 4, 2018
JULY 4, 2018 I WAS INVOLVED IN A REAR END COLLISION WHERE I RAN INTO THE BACK OF A VEHICLE AROUND 9:45PM. IT BOTHERED ME THAT I DID NOT SEE THE CAR UNTIL I WAS RIGHT ON HER. ALL OF A SUDDEN I SAW HER CAR AND SHE WAS MOVING NOT STANDING STILL. IT DAWNED ON ME THAT I COULD NOT SEE HER CAR OR JUDGE THE DISTANCE FROM HER BECAUSE MY HEADLIGHTS ARE NOT BRIGHT ENOUGH TO SEE WHAT IS IN FRONT OF ME. I ... Read more
Crash
Incident date: Nov 28, 2018
BREATHING POISONOUS FUMES WHEN DRIVING CAR CAUSEING ME TO GETTING SICK.SEEMS TO BE COMING FROM VENT FROM BURNING OIL LEAKING OFF ENGINE,CANNOT DRIVE CAR DUE TO FUMES VERY POISONOUS AND WITH OUT KNOWLEDGE CAN CAUSE DRIVER TO PASS OUT ,CRASH AND CAUSE MANY DEATHS WHEN CRASHING INTO MAJOR HIGH TRAFFIC AREAS FROM PASSING OUT FROM FUMES
Incident date: Nov 29, 2018
LOW BEAM HEADLIGHTS, ILLUMINATE AT DANGEROUSLY LOW LEVELS. IT MAKES IT VERY HARD TO DRIVE AT NIGHT MAKING VERY DANGEROUS DRIVING CONDITIONS. TO SEE AT NIGHT, I OFTEN HAVE TO DRIVE WITH MY HIGH BEAMS ON, WHICH IS VERY DANGEROUS FOR ONCOMING TRAFFIC.
Incident date: Nov 29, 2018
LOW BEAM HEADLIGHTS, ILLUMINATE AT DANGEROUSLY LOW LEVELS. IT MAKES IT VERY HARD TO DRIVE AT NIGHT MAKING VERY DANGEROUS DRIVING CONDITIONS. TO SEE AT NIGHT, I OFTEN HAVE TO DRIVE WITH MY HIGH BEAMS ON, WHICH IS VERY DANGEROUS FOR ONCOMING TRAFFIC.
Incident date: Apr 1, 2018
THE HEADLIGHTS ON LOW BEAM HAVE GOTTEN SO BAD IT IS NOT SAFE TO DRIVE WITH THE LOW BEAMS IN AT ALL. AFTER A BULB CHANGE TO THE BRIGHTS BEST SYLVANIA RECOMMENED THEY ARE NOT ANY BETTER AT ALL. IF WE DRIVE AT NIGHT WE WILL HAVE TO LEAVE OUR HIGH BEAMS ON SO WE DRIVE VERY LITTLE AT NIGHT BECAUSE OF THE HEADLIGHTS
Incident date: Jul 1, 2018
LOW BEAM LIGHTS ARE DANGEROUSLY DIM AND LOW. THEY DO NOT PROJECT HARDLY ANY LIGHT ON THE ROAD. APPARENTLY MANY MANY OWNERS ARE HAVING THIS PROBLEM AND GM IS FAILING TO ADDRESS IT. THEY NEED TO FIGURE OUT HOW TO FIX IT BEFORE SOMEONE IS KILLED BECAUSE THEY ARE NOT SEEN AT NIGHT!
Incident date: Dec 1, 2017
BOUGHT VEHICLE 2 YEARS AGO, HEADLIGHTS HAVE GOTTEN DIMMER TO THE POINT CAR IS UNSAFE TO DRIVE AT NIGHT. BROUGHT CAR INTO DEALERSHIP AND THEY ARE IN AGREEMENT THE HEADLIGHTS NEED TO BE REPLACED. SAFETY ISSUE. HIGH BEAMS ARE NECESSARY TO DRIVE AFTER DUSK.
Incident date: Oct 20, 2018
THE HEADLIGHTS ON THE VEHICLE ARE NOT BRIGHT ENOUGH TO SEE WHERE YOU ARE GOING AT NIGHT. I ALMOST HIT A DIVIDER ON AN EXIT RAMP AT NIGHT BECAUSE I COULD NOT SEE LINES ON THE ROAD. I HAD THEM ADJUSTED BY A CERTIFIED CADILLAC MECHANIC BUT IT DID NOT HELP. I HAVE TO DRIVE WITH HIGH BEAMS ON IN ORDER TO SEE. THIS IS EXTREMELY DANGEROUS FOR ME AND ALSO TRAFFIC THAT I AM MEETING ON THE HIGHWAY. I SE... Read more
Incident date: Nov 19, 2018
THE HEADLIGHTS ARE VERY DIM, AFTER REPLACING BOTH BULBS. THE HEADLIGHTS ARE ACCUMULATING MOISTURE AND NOW HAVE WENT COMPLETELY OUT. THIS IS A PROBLEM WELL KNOWN WITH THIS VEHICLE
Incident date: Aug 9, 2018
ADD ANOTHER CADILLAC SRX TO THE LIST, OUR 2015 SRX HAS VERY DIM LOW BEAM HEAD LIGHTS..... I HAVE BEEN TOLD AND LOOKED UP FOR MYSELF, THAT CADILLAC AND THE APP WARRANTY FOLKS WILL NOT STAND BEHIND THE HEAD LIGHT ASSEMBLIES; WHICH APP SHOULD NOT HAVE TO STAND BEHIND A FACTORY FAULTY HEAD LIGHT ASSEMBLY.... HOW IN THE WORLD CAN SO MANY FOLKS HAVE A SAFETY ISSUE WITH THESE EXTREMELY DIM LIGHTS AND NOT... Read more
Incident date: May 1, 2018
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE LOW BEAM HEADLIGHTS WERE VERY DIM, WHICH MADE IT DIFFICULT TO SEE THE ROAD AHEAD. THE CONTACT MENTIONED THAT THE HEADLIGHT BULBS WERE CHANGED, BUT WERE STILL INOPERABLE. THE VEHICLE WAS TAKEN TO WHARTON CADILLAC (1225 7TH ST, PARKERSBURG, WV 26102 (304) 485-7511) WHERE THE CONTACT WAS INFORMED THAT THE ONLY THING THAT COUL... Read more
Incident date: Nov 26, 2018
THIS IS A PROBLEM ON ALL SRX 2011 MODELS. WHEN RAINING, WATER DRAINS INTO THE SPARE TIRE COMPARTMENT AND SHORTS THE MOTOR THAT OPENS THE LIFT GATE. THIS HAPPENS ON A BRAND NEW CAR, IN OTHER WORDS, THIS IS NOT A RESULT OF POOR MAINTENANCE OR A REPAIR THAT IS NEEDED. SO, IF ONE GETS A FLAT TIRE, IN THE RAIN, ONE CANNOT ACCESS THE SPARE TIRE OR THE TIRE INFLATION KIT, BECAUSE THE LIFT GATE CANNOT ... Read more
Incident date: Oct 16, 2018
TL* THE CONTACT OWNS A 2011 CADILLAC DTS. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING OIL ONTO THE DRIVEWAY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO EDDIE TOURELLE'S NORTHPARK HYUNDAI (953 HIGHWAY 190 N, COVINGTON, LA 70433, (985) 801-7000) WHERE IT WAS DIAGNOSED THAT THE RUBBER ON THE OIL PAN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ... Read more
Incident date: Sep 1, 2018
MY CADILLAC SRX MODEL YEAR 2013 IS EQUIPPED WITH FAULTY HEADLIGHTS THAT ARE SO DIM I CAN NOT SEE THE LINES ON THE SIDE OF THE ROAD. ON BACK ROADS YOU CAN'T SEE NOTHINGS TO SEPARATE THE ROAD FROM THE LAND. I AM AFRAID TO DRIVE AT NIGHT. I HAVE JUST MISSED SEVERAL ACCIDENTS. I HAVE A GREAT EXTENDED WARRANTY THRU 2022, BUT THEY WILL NOT COVER BECAUSE OF GM STANCE. WARRANTY SOLUTIONS ... Read more
Incident date: Nov 5, 2018
THE TOUCHSCREEN IS FAILING. PARTS OF THE SCREEN NO LONGER RESPOND TO TOUCH. THIS AFFECTS THE RADIO, GPS, DEFROSTER, HEAT, AIR CONDITIONING, CAR SYSTEM CONFIGURATION, ETC.
Incident date: Nov 28, 2018
THE LOW BEAM HEADLIGHTS ON OUR 2013 CADILLAC SRX, WHICH WE PURCHASED NEW IN NOVEMBER, 2012, ARE PRACTICALLY UNUSABLE FOR NIGHT TIME DRIVING. THE LIGHT OUTPUT IS EXTREMELY LOW EVEN AFTER REPLACING THE BULBS WITH SYLVANIA ZXE BULBS AND THEN, AFTER THESE WERE INEFFECTIVE, LED REPLACEMENTS. DRIVING THIS VEHICLE IN LOW LIGHT CONDITIONS IS COMPLETELY UNSAFE UNLESS THE HIGH BEAMS ARE USED, WHICH THEN C... Read more
Incident date: Sep 10, 2018
THE CUE STOP WORKING. THIS IS AN ISSUE WITH THIS KIND OF VEHICLE. ALL THE OWNERS WHO HAVE THE VEHICLES ARE HAVING THE SAME ISSUE SHOULD BE A RECALL OR PLACE ANOTHER KIND OF SYSTEM IN THE CAR. IF YOU GOOGLE THIS ISSUE IT COMES UP RIGHT AWAY. NO ONE HAS $1200 TO KEEP GETTING THIS FIXED. MY TRUCK IS IN A/C MODE AND I CANNOT CHANGE IT.
Incident date: Sep 10, 2018
THE CUE STOP WORKING. THIS IS AN ISSUE WITH THIS KIND OF VEHICLE. ALL THE OWNERS WHO HAVE THE VEHICLES ARE HAVING THE SAME ISSUE SHOULD BE A RECALL OR PLACE ANOTHER KIND OF SYSTEM IN THE CAR. IF YOU GOOGLE THIS ISSUE IT COMES UP RIGHT AWAY. NO ONE HAS $1200 TO KEEP GETTING THIS FIXED. MY TRUCK IS IN A/C MODE AND I CANNOT CHANGE IT.
Incident date: Jan 1, 2018
CAR HAS NO BREAKS WHEN FIRST STARTED IT TAKES ABOUT 30 SECONDS AFTER START FOR BREAKS TO WORK THIS HAPPENS AFTER CAR IS PARKED OVERNIGHT ALL THE TIME
Incident date: Jul 21, 2017
DUE TO BAD SEALS IN HEADLIGHTS AND CONDENSATION LIGHTS ARE ALWAYS DIM TO THE POINT CANNOT SEE TO DRIVE VEHICLE AT NIGHT EVEN AFTER CHANGING BULBS. CADILLAC STILL USING FAULTY HEADLIGHTS WITH BAD SEALS WHEN REPLACING.
Incident date: Nov 8, 2018
HEADLIGHTS ARE VERY DIM DUE TO MOISTURE FROM A LACK OF SEALING.THERE ALSO SEEMS TO BE A LOT OF OTHERS OWNERS HAVING PROBLEMS WITH TIMING CHAINS.
Incident date: Nov 8, 2018
HEADLIGHTS ARE VERY DIM DUE TO MOISTURE FROM A LACK OF SEALING.THERE ALSO SEEMS TO BE A LOT OF OTHERS OWNERS HAVING PROBLEMS WITH TIMING CHAINS.
Incident date: Nov 27, 2018
LOW BEAM HEADLIGHTS DO NOT WORK. FOR SEVERAL MONTHS, I HAVE BEEN FORCED TO USE HIGH BEAMS WHEN DRIVING AT NIGHT. THE LACK OF LOW BEAM HEADLIGHTS IS EXTREMELY DANGEROUS TO ME, MY PASSENGERS AND OTHER DRIVERS. DEALERSHIP HAS NO ANSWERS AND AGREES THAT THIS DEFECT IS A MAJOR HAZARD. SERVICE ADVISOR AGREED THAT A RECALL SHOULD BE MADE TO REPAIR THE LOW BEAMS AND DOES NOT UNDERSTAND WHY A RECALL HAS NO... Read more
Incident date: Nov 27, 2018
THE COMPLAINT IS ABOUT MY TIRES. I BOUGHT MY CAR IN NOV 2017/TOOK MY CAT ABOUT TIRES/THEY STAT I NEED 4 NEW TIRES/BUT BECAUSE I JUST BROUGHT THE CAR, THEY WOULD GIVE ME 4 TIRES/AND THAT CAR SHOULD HAVE WHEN OUT WITH THEM TIRES. I JUST TOOK MY CAR BACK AGAIN FOR TIRES/ NOW THEY STATE I NEED 4 NEW TIRES/MY AIR KEEP GOING OUT OF MY TIRES