Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: May 30, 2018
HEADLIGHTS ARE HAZY CAN NOT SEE ANYTHING WHILE DRIVING DURING THE NIGHT. THIS COULD CAUSE A BAD ACCIDENT. POPPING NOISE ON FRONT DRIVER SIDE WHILE CAR IS RUNNING DEALERSHIP SAYS IT WAS A LOOSE AXEL NUT. THE DEALERSHIP TRIED REPAIRING IT TWICE, STILL THE SAME.
Incident date: May 30, 2018
HEADLIGHTS ARE HAZY CAN NOT SEE ANYTHING WHILE DRIVING DURING THE NIGHT. THIS COULD CAUSE A BAD ACCIDENT. POPPING NOISE ON FRONT DRIVER SIDE WHILE CAR IS RUNNING DEALERSHIP SAYS IT WAS A LOOSE AXEL NUT. THE DEALERSHIP TRIED REPAIRING IT TWICE, STILL THE SAME.
Incident date: May 30, 2018
HEADLIGHTS ARE HAZY CAN NOT SEE ANYTHING WHILE DRIVING DURING THE NIGHT. THIS COULD CAUSE A BAD ACCIDENT. POPPING NOISE ON FRONT DRIVER SIDE WHILE CAR IS RUNNING DEALERSHIP SAYS IT WAS A LOOSE AXEL NUT. THE DEALERSHIP TRIED REPAIRING IT TWICE, STILL THE SAME.
Incident date: Jan 12, 2019
PURCHASED FROM A DEALERSHIP IN GA FRONT HEADLIGHTS SEEMED TO BE WORKING AT NIGHT, NOTICED THEY WERE VERY DIM, BUT CONTINUED TO DRIVE AT NIGHT ALTERNATING BRIGHTS. TOOK VEHICLE TO DEALERSHIP RECENTLY AFTER ALMOST BEING HIT AT NIGHT AND ONCE IN THE RAIN, A CAR TURNED IN FRONT OF ME TWICE AT NIGHT LIKE THEY DIDN'T EVEN SEE ME BECAUSE NOW I REALIZE THEY COULDN'T! I WAS TOLD WHOLE SYSTEM WOULD HAVE T... Read more
Incident date: Jan 23, 2019
I PURCHASED A CERTIFIED PRE-OWNED 2015 CADILLAC ESCALADE FROM A DEALER IN SAN DIEGO. I HAVE PUT APPROX 5K MILES ON THE VEHICLE IN THE 6 MONTHS THAT I'VE OWNED IT. IT HAS BEEN BACK AT THE DEALER FOR SERVICE FOUR TIMES (APPROX 30 DAYS TOTAL THE DEALER HAS HAD THE CAR) FOR THE SAME ISSUE, WHICH IS A SHUDDERING, HARD-SHIFT AND VIBRATION ISSUE WITH THE TRANSMISSION. THERE HAVE BEEN NO REPAIRS THAT HAVE... Read more
Incident date: Jan 23, 2019
I PURCHASED A CERTIFIED PRE-OWNED 2015 CADILLAC ESCALADE FROM A DEALER IN SAN DIEGO. I HAVE PUT APPROX 5K MILES ON THE VEHICLE IN THE 6 MONTHS THAT I'VE OWNED IT. IT HAS BEEN BACK AT THE DEALER FOR SERVICE FOUR TIMES (APPROX 30 DAYS TOTAL THE DEALER HAS HAD THE CAR) FOR THE SAME ISSUE, WHICH IS A SHUDDERING, HARD-SHIFT AND VIBRATION ISSUE WITH THE TRANSMISSION. THERE HAVE BEEN NO REPAIRS THAT HAVE... Read more
Incident date: Dec 1, 2018
TL* THE CONTACT OWNED A 2009 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE UNEXPECTEDLY ROLLED BACKWARDS OUT OF THE DRIVEWAY AND CRASHED INTO A FIRE HYDRANT AND A TREE. BOTH THE DRIVER AND PASSENGER DOORS WERE BENT. THERE WERE NO INJURIES. AUTO STAR (4395 BUFORD HWY, PEACHTREE CORNERS, GA 30071, (770) 446-8772) TOWED THE VEHICLE AWAY AND DECLARED IT DESTROYED. A POLICE REPORT WAS NOT FILED. TH... Read more
Crash
Incident date: Dec 1, 2018
TL* THE CONTACT OWNED A 2009 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE UNEXPECTEDLY ROLLED BACKWARDS OUT OF THE DRIVEWAY AND CRASHED INTO A FIRE HYDRANT AND A TREE. BOTH THE DRIVER AND PASSENGER DOORS WERE BENT. THERE WERE NO INJURIES. AUTO STAR (4395 BUFORD HWY, PEACHTREE CORNERS, GA 30071, (770) 446-8772) TOWED THE VEHICLE AWAY AND DECLARED IT DESTROYED. A POLICE REPORT WAS NOT FILED. TH... Read more
Crash
Incident date: Dec 3, 2018
LOW BEAM HEADLIGHTS HAVE DIMMED OUT. THE HALOGEN BULBS HAVE BEEN REPLACED BUT THE LIGHTS ARE STILL DIM.
Incident date: Jan 1, 2019
LOW BEAM HEADLIGHTS ARE EXTREMELY DIM. I REPLACED WITH LED BULBS AND NOTHING CHANGED.
Incident date: Jan 21, 2019
LOSS OF ACCELERATION POWER WHILE DRIVING HAVE TO PULL OVER KILL AND CRANK AGAIN. CARS SEEMS TO BE SLOWING DOWN THEN HAVING TO STOP AND RECRANK. DOES THIS WHILE DRIVING ON HWY. THIS HAS HAPPENED SEVERAL TIMES BEFORE THIS DATE.
Incident date: May 27, 2016
TAKATA RECALL. RECALL WAS DATED MAY 27, 2016; HOWEVER, TO DATE A REMEDY IS NOT AVAILABLE DUE TO THE LACK OF PARTS.
Incident date: Jan 18, 2019
TL* THE CONTACT OWNS A 2012 CADILLAC ESCALADE. WHILE DRIVING 30 MPH, BOTH HEADLIGHTS BLEW OUT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BILL GATTON CHEVROLET (1000 W STATE ST, BRISTOL, TN 37620) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING BEHIND THE LENS OF THE HEADLIGHTS, WHICH CAUSED THE BULBS TO BLOW OUT. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE AP... Read more
Incident date: Oct 1, 2018
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE OEM CADILLAC CUE TOUCH SENSE SCREEN HAD BEEN SHORTING WITH NO WARNING. VICTORY CHEVROLET CADILLAC (1360 AUTO CENTER DR, PETALUMA, CA 94952, (707) 353-5254) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER INDICATED THAT THE WARRANTY HAD EXPIRED AND THE PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAIL... Read more
Incident date: Dec 8, 2018
THE HEADLIGHTS ARE EXTREMELY DIM, AFRAID TO DRIVE AT NIGHT BECAUSE I CAN'T SEE AROUND OR IN FRONT OF ME WITHOUT USING MY HIGH BEAMS, ITS VERY DANGEROUS. I FEEL THAT ITS A SAFETY ISSUE. I HAVE ALSO READ THAT OTHERS HAVE THE SAME ISSUES AND CADILLAC HAS NOT CORRECTED THE PROBLEM, I ALSO READ THAT THERE WAS CLASS ACTION SUITS IN FLORDIA AND CALIFORNIA BECAUSE OF THIS PROBLEM.
Incident date: Jan 11, 2019
TEH TOUCH SCREEN IS NOT WORKING PROPERLY. FREEZES UP AND IT ALSO AFFECTS THE TEMPERATURE CONTROL. I BOUGHT THIS VEHICLE NEW AND AT 30,329 THE DEALERSHIP REPLACED THE RADIO CONTROL ASSEMBLY AND IT WORKED FINE UNTIL LAST WEEK. NOW AT JUST UNDER 55,000 MILES THE SAME THING IS HAPPENING. I SEE WHERE OTHERS HAVE HAD THIS SAME ISSUE AND BELIEVE THIS SHOULD HAVE A RECALL OR AT LEAST BE REPLACED FREE ... Read more
CADILLAC
ESCALADE ESV
(2007) - AIR BAGS
Jan 21, 2019
Incident date: May 17, 2016
WAITING TO GET AIRBAGS TO GET PART TO FIX SINCE 2007 AND NO HELP TO SOLVE ISSUE SINCE MAY 2016, WHEN IT WAS RECALLED AND THEY WILL NOT GIVE ME A DISCOUNT TO GET A DIFFERENT SUV OR FIX THE AIR BAG.
CADILLAC
ESCALADE ESV
(2007) - AIR BAGS
Jan 21, 2019
Incident date: May 17, 2016
TAKATA AIRBAGS, WAITING FOR YEARS NOW TO GET REPLACE. WILL NOT HELP ME SOLVE THIS ISSUE. CALLED 4 TIMES ABOUT REPLACEMENT PARTS AND TELL ME THERE IS NOTHING WRONG WITH THEM.
Incident date: Jul 21, 2018
TAKATA RECALL HAD WRECK AIR BAG DID NOT DEPLOY AT THE TIME IT SHOULD HAVE, RUSH IN AMBULANCE TO HOSPITAL CAR WAS ON HIGHWAY GOING STRAIGHT,
Crash
2 injured
1 deaths
Incident date: Jul 21, 2018
TAKATA RECALL HAD WRECK AIR BAG DID NOT DEPLOY AT THE TIME IT SHOULD HAVE, RUSH IN AMBULANCE TO HOSPITAL CAR WAS ON HIGHWAY GOING STRAIGHT,
Crash
2 injured
1 deaths
Incident date: Jul 21, 2018
TAKATA RECALL HAD WRECK AIR BAG DID NOT DEPLOY AT THE TIME IT SHOULD HAVE, RUSH IN AMBULANCE TO HOSPITAL CAR WAS ON HIGHWAY GOING STRAIGHT,
Crash
2 injured
1 deaths
Incident date: Jan 2, 2018
A HIGH PITCH FIRE ALARM NOISE INTERMITTENT GOING OFF INSIDE VEHICLE SOMETIMES DEAFENING, CAUSING THE DRIVER TO LOOSE ALL ATTENTION AND COVERING EARS FROM SOUND. THE SOUND SEEMS TO BE RADIATING FROM THE 15.1 BOSE SOUND SYSTEM. THIS PROBLEM MAY PRESENT ITSELF AT DIFFERENT TIMES WEATHER CAR IS STATIONARY OR MOVING AT FREEWAY SPEEDS. THIS PROBLEM HAS BEEN FOUND IN OTHER MODELS IE: CTS, STS, SRX, AN... Read more
Incident date: Aug 1, 2018
LOW BEAM HEADLIGHTS ARE TOO DIM. CANNOT SEE TO DRIVE AFTER DARK WITHOUT BRIGHT LIGHTS. VERY DANGEROUS TO DRIVE THIS VEHICLE AFTER DARK. GM DOESN'T HAVE A RECOMMENDED REPAIR THAT DOESN'T COST THE AUTO OWNER THOUSANDS OF DOLLARS.
Incident date: Jan 17, 2019
THE CADILLAC DAYTIME RUNNING LIGHTS AND HEADLIGHTS EXCEED AMERICAN MEDICAL ASSOCIATION EYE SAFETY REQUIREMENTS OF 3000K COLOR TEMPERATURE OR LESS. THE CADILLAC LIGHTS ARE DAMAGING THE EYES OF DRIVERS OF ONCOMING VEHICLES AND OF PEDESTRIANS. THE GLARE CAUSED BY THE CADILLAC LIGHTS PREVENT DRIVERS OF ONCOMING VEHICLES FROM PROPERLY ASSESSING ROAD CONDITIONS AND SURROUNDINGS.
Incident date: Jan 2, 2019
SWAYS AND WANDERS ON THE HIGHWAY, SEEMS LIKE YOU NEED ANLIGNMENT, BUT THAT DOES NOT FIX THE PROPLEM
Incident date: Sep 6, 2018
DASH SCREEN SOMETIMES DOES NOT WORK IF FREEZES UP AND IS NOT USEABLE. I HAD THIS REPLACED TWO YEARS AGO AT ABOUT 60,000 MILES AND NOW IT IS HAPPENING AGAIN AT 90,000 MILES. WHEN THIS HAPPENS THE VEHICLE IS IN MOTION ON A CITY STREET AND A HIGHWAY
Incident date: Jan 4, 2019
MY 2010 CADILLAC SRX4 WITH 110,000 MILES JUST HAD THE CHECK ENGINE LIGHT COME ILLUMINATE. AS I PULLED OUT OF MY DRIVEWAY ON TO A CITY STREET THE NEXT MORNING TO GO TO THE GM DEALERSHIP TO HAVE THE CAR SCANNED, THE VEHICLE WOULD ONLY TRAVEL AT 10 MPH. I WAS ALMOST REAR ENDED BY THE VEHICLE COMING BEHIND ME. I PULLED OFF THE ROAD, WAITED FOR TRAFFIC TO CLEAR AND TOOK OFF SLOWLY. AFTER TRAVELING A... Read more
Incident date: Jan 8, 2019
CAR SHUTTERING/BUCKING DURING ACCELERATION FROM STOP AND AT STEADY HIGHWAY SPEED. TACHOMETER SHOWED APPROX THREE HUNDRED RPM FLUCTUATION AT STEADY SPEED. DEALER STATED CAR HAS LEAKED COOLANT INTO TRANSMISSION FROM TRANS COOLER CAUSING FIALURE OF TRANSMISSION.
Incident date: Jan 14, 2019
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 40 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE'S SPEED DECELERATED. THE VEHICLE WAS TOWED TO BUD DAVIS CADILLAC INC. (5433 POPLAR AVE, MEMPHIS, TN 38119, (901) 881-0177) WHERE THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILU... Read more
Incident date: Jan 16, 2019
HEADLIGHTS ARE GONE ON MY 2014 SRX! FADED OUT OVER TIME.GONE! I CANNOT SEE ANYTHING WITHOUT THE HI-BEAMS ON NOW. ONLY 62K MILES. PROBABLY STARTED GOING OUT WAY BACK, I DID NOT REALIZE IT WAS MY CAR, THOUGHT IT WAS MY OWN VISION WHICH IS ALREADY POOR TO BEGIN WITH. I LIVE IN THE COUNTRY SO I'M REALLY SCREWED ON THESE BACKROADS. DEALER REPLACED CUE SYSTEM UNDER WARRANTY APPROX TWO YEARS AGO OR LES... Read more
Incident date: Jan 16, 2019
HEADLIGHTS ARE GONE ON MY 2014 SRX! FADED OUT OVER TIME.GONE! I CANNOT SEE ANYTHING WITHOUT THE HI-BEAMS ON NOW. ONLY 62K MILES. PROBABLY STARTED GOING OUT WAY BACK, I DID NOT REALIZE IT WAS MY CAR, THOUGHT IT WAS MY OWN VISION WHICH IS ALREADY POOR TO BEGIN WITH. I LIVE IN THE COUNTRY SO I'M REALLY SCREWED ON THESE BACKROADS. DEALER REPLACED CUE SYSTEM UNDER WARRANTY APPROX TWO YEARS AGO OR LES... Read more
Incident date: Aug 1, 2017
THE LOW BEAM LIGHTS ON THE CADILLAC SRX 2013 BARELY SHOWS UP AS LIT. WHEN DRIVING AT NIGHT THERE DOESN'T APPEAR TO BE ANY LIGHTS ON AT ALL. MAKES FOR A DANGEROUS SITUATION.
Incident date: Jan 12, 2019
DRIVING AT NIGHT IS A NIGHTMARE, ESPECIALLY IN THE RAIN. EVERY NIGHT I HAVE FOUND MYSELF STRUGGLING TO SEE THE ROAD. I HAVE TO COUNT ON THE REAR LIGHTS OF THE VEHICLE AHEAD OF ME. RURAL ROADS ARE THE WORSE. I HAVE A CADILLAC BECAUSE OF THE SAFETY AND WELL CRAFTED ENGINEERING, BUT THIS SAFETY ISSUE IS GOING TO KILL SOMEONE. WHY ISN'T THERE A RECALL???
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CHARLIE OBAUGH CHEVROLET BUICK GMC, 410 LEE JACKSON HWY, SUITE A, STAUNTON, VA 24401, (540) 324-4449) WAS CONTACTED AND CONFIRMED THA... Read more
Incident date: Oct 26, 2018
I BOUGHT THIS VEHICLE IN 2017. AROUND LATE OCTOBER 2018, AT ABOUT 60,000 MILES I NOTICED THE RIDE BECAME VERY BOUNCY. I AM BEING TOLD BY THE DEALERSHIP THAT 3 SHOCKS AND STRUTS ARE BAD AND HAVE TO BE REPLACED ON A VEHICLE THAT IS 3 YEARS OLD. I COULD MAYBE UNDERSTAND IF 1 WAS BAD, BUT 3 GOING BAD THIS QUICKLY DOES NOT ADD UP. I'VE NEVER HEARD OF A VEHICLE HAVE 3 BAD SHOCKS AND STRUTS THIS QUICKLY ... Read more
Incident date: Sep 1, 2018
EXTERIOR LIGHTS ON DIM ARE NOT GOOD. HARD TO SEE. HAD NEW BULBS LIKE WHAT WAS ORIGINALLY IN THE CAR PUT IN AND THEY TOO WENT DIM. ASKED IF THERE WAS A RECALL AND GM SAID NO. THIS IS LEAVING MY VEHICLE UNDRIVEABLE AT NIGHT. I DON'T UNDERSTAND WHY GM DOES NOT HAVE A PERMANANT FIX FOR THIS AVAILABLE. THEY SHOULD REPLACE THESE BAD LIGHTS. HIGH BEAMS ARE FINE IT'S JUST THE DIM LIGHTS, I COULD GE... Read more
Incident date: Jan 14, 2019
HEADLIGHTS TOO DIM. DEALER SAYS FILAMENT IS GONE/MELTED AND LIGHTS NEED TO BE REPLACED FOR $1527.53. THERE IS A CLASS ACTION LAW SUIT REGARDING THIS ISSUE.
Incident date: Nov 1, 2016
THE HEADLIGHTS ARE SO DIM I'M UNABLE TO DRIVE MY CAR AT NIGHT. THERE IS PRACTICALLY NO DIM HEADLIGHTS. WHEN I DRIVE AT NIGHT I MUST HAVE THE LIGHTS ON BRIGHT. I LIVE IN A AREA WITH A VERY HEAVY POPULATION OF DEER, ON TWO OCCASIONS I HAVE VERY NARROWLY MISSED THE DEER RUNNING OUT IN FRONT OF MY CAR. I HAD THE HEADLIGHTS REPLACED AND IT HAS NOT HELPED. THEY TOLD ME THERE WAS CONDENSATION IN THE L... Read more
Incident date: Dec 31, 2018
THE SUNROOF EXPLODED WHILE DRIVING ON INTERSTATE 67 (SAN DIEGO COUNTY) ON THE MORNING OF DECEMBER 31, 2018. APPROXIMATE SPEED WAS 55 MPH. IT SOUNDED LIKE A LARGE BLAST WHEN IT BLEW. GLASS FLEW EVERYWHERE, MOSTLY OUTWARD. IT LEFT A HOLE IN THE SUNROOF APPROXIMATELY 14 INCHES LONG AND 10 INCHES WIDE.
Incident date: Jun 29, 2018
LOW BEAM HEADLIGHTS ARE TOO DIM CAN'T SEE ARE FORCED TO USE HI BEAMS WHEN DRIVING AT NIGHT. HAVE BEEN REPLACED SEVERAL TIMES. NO DIFFERENCE.
Incident date: Jan 12, 2019
JUST PURCHASE 2014 CADDILAC SRX. WHILE DRIVING AT NIGHT LOW BEAM HEADLIGHTS HAVE INDEQUATE ILLUMINATION AND BEAM PATTERN. DIFFICULT TO CLEARLY SEE ANY OBSTRUCTIONS IN THE ROAD, PEOPLE OR CARS ON THE SHOULDER OF THE ROAD WITHOUT HAVING TO HAVE THE BRIGHT LIGHTS SELECTED. NO LONG TERM FIX IDENTIFIED BY CADILLAC. ALL THEY WANT TO DO IS REPLACE THE BULBS WITH THE SAME INEFFECTIVE OEM. UNSAFE TO DRIVE ... Read more
Incident date: Dec 3, 2018
LIGHTING ASSEMBLY IS COMPLETELY OUT ON VEHICLE. I CAN ONLY DRIVE WITH BRIGHT LIGHTS ON. I HAVE WENT OFF THE ROAD SEVERAL TIMES,DUE TO LIGHTING. I HAVE HAD SEVERAL CHECKS FROM CADILLAC AND WAS TOLD I NEED TO REPLACE THE ENTIRE LIGHTING ASSEMBLY, BUT IS A WASTE BECAUSE IT WILL GO OUT AGAIN IN A COUPLE OF MONTHS.
Incident date: Jan 2, 2013
HEADLIGHTS GO DIM TO ALMOST ALL THE WAY OFF HAVE CHANGED BULBS TWICE, AFTER A COUPLE OF WEEKS LIGHTS GO DIM AGAIN
CADILLAC
ESCALADE EXT
(2008) - ELECTRICAL SYSTEM
Jan 14, 2019
Incident date: Jan 9, 2019
HEATED SEAT CONTROL MODULE CONNECTION OVERHEATED FROM POOR ELECTRICAL CONNECTION AND STARTED FIRE.
Fire
CADILLAC
ESCALADE EXT
(2008) - SEATS
Jan 14, 2019
Incident date: Jan 9, 2019
HEATED SEAT CONTROL MODULE CONNECTION OVERHEATED FROM POOR ELECTRICAL CONNECTION AND STARTED FIRE.
Fire
Incident date: Nov 5, 2018
THE HEADLIGHTS ON MY SRX ARE SO DIM THAT I CANNOT SEE TO DRIVE AFTER DARK. AFTER SEARCHING THE INTERNET IT SEEMS THIS IS A VERY COMMON ISSUE THAT CADILLAC HAS NOT ADDRESSED. WE ARE NOW WORKING WITH A MECHANIC TO ORDER AFTERMARKET REPLACEMENTS SINCE CHANGING THE ENTIRE HEADLIGHT ASSEMBLY. REPLACING THE HEADLIGHT BULBS OVER THE PAST WEEKEND DID NOTHING TO IMPROVE THE LIGHT PUT OUT BY THE HEADLIGHTS.... Read more
Incident date: Oct 30, 2013
THE LIGHTS ON THIS CAR HAVE BEEN AN ISSUE FROM THE TIME OF PURCHASE! FIRST WE THOUGHT THE LIGHTS NEEDED TO BE ADJUSTED. DEALERSHIP TOLD US THEY ARE ADJUSTED PERFECTLY. I CANNOT DRIVE THIS CAR AT NIGHT! I WILL KILL SOMEONE OR MYSELF! CONTACTED DEALERSHIP AGAIN & WAS TOLD THEY COULD MEET US HALFWAY FOR REPLACEMENT. CADILLAC IS VERY AWARE OF THIS. I'VE RESEARCHED THIS PROBLEM & KNOW OTHER OWNERS HAVE... Read more
Incident date: Sep 6, 2018
THE CADILLAC ELECTRIC CUE SYSTEM SCREEN MALFUNCTIONS CAUSING THE OPERATIONAL SYSTEM TO SHUT DOWN. THIS INVOLVES THE HEATING, NAVIGATION SYSTEM ETC... THIS HAS BEEN AN ONGOING ISSUE WITH CADILLAC SINCE 2013. THE ONLY WAY THAT THEY WILL REPAIR THE SYSTEM IF IT IS UNDER WARRANTY.
Incident date: Jan 1, 2019
HEADLIGHTS VERY DIM, NOT SAFE AT NIGHT, SCARED TO DRIVE.
Incident date: Jan 7, 2019
WE ARE CONCERNED ABOUT A SAFETY ISSUE WITH A CRACKED DASHBOARD AND DEPLOYMENT OF THE TAKATA AIRBAGS. ON JANUARY 8, 2019, TWO, LONG, WIDE CRACKS APPEARED IN THE PASSENGER DASHBOARD FROM THE WINDSHIELD VENT TOWARD THE GLOVE COMPARTMENT. THEY WERE ABOUT 6' LONG. BENEATH THE CRACKS ONE COULD SEE A LIGHT TAN, SOFT LOOKING ITEM. THE NEXT DAY A SIMILAR CRACK APPEARED ON THE DRIVER DASH. THE VEHICLE WAS P... Read more