Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Feb 16, 2016
PURCHASED 2006 CADILLAC STS BUILT ON JUNE 21 2005 LAST DAY OF 2005 MODEL. CAR HAS HAD ALL THE ISSUES THAT 22005 VEHICLE HAD. JUNE 23RD 2005 WAS FIRST DAY OF PRODUCTION. AT EVERY CORNER VIN # ARE NOTED HOWEVER FOR THIS MODEL THE BUILD DAYS WHICH NOTED BY CADILLAC ARE THE IMPORTANT FACTORS. I DON'T THINK COINCIDENCE THAT I'VE BEEN COMPANLING TO CADILLACAND ASKING FOR HELP WITH ZERO HELP. CATALY... Read more
Incident date: Feb 16, 2016
PURCHASED 2006 CADILLAC STS BUILT ON JUNE 21 2005 LAST DAY OF 2005 MODEL. CAR HAS HAD ALL THE ISSUES THAT 22005 VEHICLE HAD. JUNE 23RD 2005 WAS FIRST DAY OF PRODUCTION. AT EVERY CORNER VIN # ARE NOTED HOWEVER FOR THIS MODEL THE BUILD DAYS WHICH NOTED BY CADILLAC ARE THE IMPORTANT FACTORS. I DON'T THINK COINCIDENCE THAT I'VE BEEN COMPANLING TO CADILLACAND ASKING FOR HELP WITH ZERO HELP. CATALY... Read more
Incident date: Feb 16, 2016
PURCHASED 2006 CADILLAC STS BUILT ON JUNE 21 2005 LAST DAY OF 2005 MODEL. CAR HAS HAD ALL THE ISSUES THAT 22005 VEHICLE HAD. JUNE 23RD 2005 WAS FIRST DAY OF PRODUCTION. AT EVERY CORNER VIN # ARE NOTED HOWEVER FOR THIS MODEL THE BUILD DAYS WHICH NOTED BY CADILLAC ARE THE IMPORTANT FACTORS. I DON'T THINK COINCIDENCE THAT I'VE BEEN COMPANLING TO CADILLACAND ASKING FOR HELP WITH ZERO HELP. CATALY... Read more
Incident date: Feb 11, 2019
FRONT STRUTS MAKING BOUNCING NOISE. ON INSTRUMENT PANEL IT STATES SERVICE REAR AXLE. I TOOK MY CAR INTO ELCO CADILLAC THEY TOLD ME I SHOULD REPLACE STRUTS EVERY 60-70,000 MILES ?????????? ASLO THE SERVICE REAR AXLE THEY CLAIMED WAS THE SENSOR SHORTING OUT. SO THEY REPLACED REAR DIFFERENTIAL CLUTCH CONTROL MODULE AND SOLENOID. THEY SAID SOLENOID VALVE STUCK. MY COST $1400 THE DAY I PICKED I... Read more
Incident date: Feb 11, 2019
FRONT STRUTS MAKING BOUNCING NOISE. ON INSTRUMENT PANEL IT STATES SERVICE REAR AXLE. I TOOK MY CAR INTO ELCO CADILLAC THEY TOLD ME I SHOULD REPLACE STRUTS EVERY 60-70,000 MILES ?????????? ASLO THE SERVICE REAR AXLE THEY CLAIMED WAS THE SENSOR SHORTING OUT. SO THEY REPLACED REAR DIFFERENTIAL CLUTCH CONTROL MODULE AND SOLENOID. THEY SAID SOLENOID VALVE STUCK. MY COST $1400 THE DAY I PICKED I... Read more
Incident date: Aug 31, 2018
2006 CADILLAC XLR ROADSTER. CONSUMER WRITES IN REGARDS TO DEFECTIVE ELECTRIC DOOR RELEASE BUTTONS. *LD *TR
Fire
Incident date: Aug 31, 2018
2006 CADILLAC XLR ROADSTER. CONSUMER WRITES IN REGARDS TO DEFECTIVE ELECTRIC DOOR RELEASE BUTTONS. *LD *TR
Fire
Incident date: Feb 25, 2019
THE LOW BEAM HEADLIGHTS ARE A SAFETY HAZARD AND DANGEROUS FOR DRIVER AND ANY AND ALL PASSENGERS DRIVING AROUND THIS VEHICLE. THE LIGHT DO NOT ILLUMINATE WELL OR DIM AND THIS PROBLEM IS GOING TO CAUSE ACCIDENT, INJURIES OR DEATHS. DRIVING VEHICLE AT NIGHT YOU CANNOT SEE, IT IS LIKE DRIVING IN THE DARK.
Incident date: Feb 25, 2019
SERVICE AIR BAG LIGHT COMES ON, ONLY 52000 MILES ON VEHICLE.
Incident date: Feb 7, 2019
THE ENGINE CONTINUES TO RUN EVEN AFTER SHUTTING THE CAR OFF AND REMOVING THE KEY, THE ENGINE HAS JUST STARTED TO ACCELERATE IN THIS POSITION IN THE LAST FEW DAYS. THE BACKUP CAMERA HAS STOPPED WORKING AND THE REVERSE LIGHTS ARE ON AT ALL TIMES (EVEN WHILE DRIVING DOWN THE ROAD). AS OF YESTERDAY THE POWER SEATS TO BE LAGGING, SOME OF THE BUTTONS TAKES SEVERAL TRIES TO WORK.
Incident date: Feb 19, 2019
I WAS IDLING IN LINE FOR ABOUT 5 MINUTES WAITING FOR FOOD AT MCDONALDS. TRANSMISSION WAS IN DRIVE. ONCE SERVED, I STARTED TO DRIVE AWAY BUT CAR SHUTTERED AND STOPPED ABRUPTLY. APPARENTLY TRANSMISSION WILL AUTOMATICALLY SHIFT TO PARK AFTER IDLING FOR SEVERAL MINUTES EVEN IF IT HAS STARTED TO MOVE FORWARD 1 OR 2 MPH. WHAT WOULD HAVE HAPPENED IF I WAS TRAVELING FASTER WHEN IT SHIFTED TO PARK? IS THIS... Read more
Incident date: Feb 1, 2019
SPORADICALLY WHEN DRIVING THE CAR, TURNING THE WHEEL HARD LEFT OR RIGHT THE MESSAGE WILL FLASH "SERVICE STABILITRAK" WHILE AT THE SAME TIME, THE STEERING WHEEL POSITION LOCKS, THE ELECTRONIC SYSTEM IN THE CAR SHUTS OFF, AND NO CONTROL OF THE VEHICLE IS AVAILABLE. THIS LASTS FOR APPROXIMATELY 1-2 SECONDS BEFORE THE STEERING UNLOCKS AND VEHICLE CONTROL IS RESTORED. VEHICLE HAS BEEN IN THE SERVI... Read more
Incident date: Feb 1, 2019
SPORADICALLY WHEN DRIVING THE CAR, TURNING THE WHEEL HARD LEFT OR RIGHT THE MESSAGE WILL FLASH "SERVICE STABILITRAK" WHILE AT THE SAME TIME, THE STEERING WHEEL POSITION LOCKS, THE ELECTRONIC SYSTEM IN THE CAR SHUTS OFF, AND NO CONTROL OF THE VEHICLE IS AVAILABLE. THIS LASTS FOR APPROXIMATELY 1-2 SECONDS BEFORE THE STEERING UNLOCKS AND VEHICLE CONTROL IS RESTORED. VEHICLE HAS BEEN IN THE SERVI... Read more
Incident date: Feb 1, 2019
SPORADICALLY WHEN DRIVING THE CAR, TURNING THE WHEEL HARD LEFT OR RIGHT THE MESSAGE WILL FLASH "SERVICE STABILITRAK" WHILE AT THE SAME TIME, THE STEERING WHEEL POSITION LOCKS, THE ELECTRONIC SYSTEM IN THE CAR SHUTS OFF, AND NO CONTROL OF THE VEHICLE IS AVAILABLE. THIS LASTS FOR APPROXIMATELY 1-2 SECONDS BEFORE THE STEERING UNLOCKS AND VEHICLE CONTROL IS RESTORED. VEHICLE HAS BEEN IN THE SERVI... Read more
Incident date: Mar 5, 2018
HEADLIGHT LOW BEAMS ARE SO DIM IT IS TOTALLY DANGEROUS TO DRIVE AT NIGHT. NO FIX AVAILABLE. I ADDED NEW LED LOW BEAMS AND FOG LIGHT AND STILL CANNOT SEE TO DRIVE AT NIGHT. THE COMPLAINT IS RAPID ON THE INTERNET FOR THE SAME ISSUES. NO RECALLS OR PROBLEM SOLUTIONS.
Incident date: Feb 14, 2019
POWER STEERING WILL INTERMITTENTLY FAIL AT ALL SPEEDS CAUSING THE CAR TO BECOME VERY HARD TO STEER AT LOWER SPEEDS AND DIFFICULT TO CONTROL AT HIGHER SPEEDS. WARNING IS DISPLAYED IN THE DIC THAT READS "SERVICE POWER STEERING" NO VISIBLE CAUSE CAN BE FOUND. FLUID LEVELS ARE IN SPEC. TIRE PRESSURE IS IN SPEC. WHEN FAILURE OCCURS AT LOW SPEED, THE STEERING BECOMES VERY STIFF. WHEN FAILURE OCCURS A... Read more
Incident date: Feb 7, 2019
2015 CADILLAC FRONT LIGHTS VERY POOR, DIM. TOOK TO DEALERSHIP, CHARGED US $188 TO "DIAGNOSE" WHEN THE PROBLEM WAS OBVIOUS, THEY WERE CLOUDY. THEN CHARGED US $1774 WE HAD NO CHOICE, LIGHTS WERE DISASSEMBLED, WE NEEDED TO SEE AT NIGHT! NOTE THERE WERE SEVERAL OTHERS GETTING SAME REPAIR RIGHT THERE AT SAME TIME. I WAS ANGRY, DEALERSHIP HAD A "BUTTON" BUILT IN ON COMPUTER TO GET FINANCIAL CREDIT FROM ... Read more
Incident date: Feb 19, 2019
HEADLIGHTS HAVE BEEN FILLED WITH CONDENSATION FOR OVER 4 YEARS AND DEALER SAYS IT WOULD NOT CAUSE ANY ISSUES, PURELY A COSMETIC ISSUE. NOW HEADLIGHTS ARE MALFUNCTIONING, WITH LOW BEAM ALTERNATING BETWEEN WORKING AND NOT WORKING, AND CAN ONLY FLASH HIGH BEAMS, NOT KEEP THEM ON FOR NIGHT DRIVING. THE LAWSUIT CHESTER STEELE V GM IS ONLY LIMITED TO CALIFORNIA, ONE OF THE DRIEST STATES. WITH RECENT BEL... Read more
Incident date: Jan 1, 2018
THE LIGHTS WHEN ON DIM ARE SO DARK THAT YOU ARE UNABLE TO SEE TO DRIVE AT NIGHT. BRIGHTS WORK FINE BUT DIMS ARE USELESS. VERY UNSAFE
Incident date: Jan 1, 2019
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY DIM, WHICH MADE IT DIFFICULT FOR THE CONTACT TO SEE THE ROAD AT NIGHT. THE VEHICLE WAS TAKEN TO SHEEHAN CADILLAC (5101 N FEDERAL HWY, POMPANO BEACH, FL 33064) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED AND THE VEHICLE WAS NO LONGER INCLUDED UNDER WARRANTY. THE MANUFACTURER ... Read more
Incident date: Feb 1, 2019
LIGHTS DIM ALMOST CAUSE ME TO CRASH. NOW ONE NOT WORKING SEEMS LIKE A LOT OF ISSUES WITH THIS VEHICLE. IS IT TO GET THE NEARLY $500 REPAIR COST? FIX THE PROBLEM THOUSANDS COMPLAINING, IT'S AN OBVIOUS FLAW. NOT FAIR . THIS IS VERY DANGEROUS WILL THIS ONLY BE FIXED AFTER A TRAGEDY?
Incident date: Feb 1, 2019
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SEWELL CADILLAC OF GRAPEVINE (1001 E STATE HWY 114, GRAPEVINE, TX 76051, (817) 912-3000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REME... Read more
Incident date: Apr 15, 2017
CAR HAS FAILED EMISSION TESTING FOR 2 CONSECUTIVE YEARS SINCE I PURCHASED IT. AFTER DRIVING FOR THE BETTER PART OF A YEAR I TOOK IT TO A DEALER IN 2018 AND EXPLAINED THAT CHECK ENGINE LIGHT COMES ON AND OFF PERSISTENTLY. THEY TESTED EMISSIONS AND SAID IT PASSED. AGAIN IN 2019 IT FAILED EMISSIONS AGAIN AND THE DEALER PROVIDED A DIAGNOSTIC TEST WHICH INDICATED THAT TIME CHAINS NEEDED TO BE REPLACE... Read more
CADILLAC
ESCALADE ESV
(2006) - SERVICE BRAKES
Feb 18, 2019
Incident date: Feb 10, 2019
THE BRAKE LINES WERE CORRODED AND LEAKING IN AT LEAST TWO LOCATIONS. THE DEALER MASSEY CADILLAC OF SOUTH ORLANDO HAD TO REPLACE FROM THE REAR AXLE TO THE MASTER CYLINDER. THIS HAPPENED WHILE WE WERE DRIVING ON INTERNATIONAL DRIVE ON OUR WAY HOME TO MC.
Incident date: Oct 18, 2018
HEADLIGHTS FILL UP WITH CONDENSATION AND PREVENT DRIVING AT NIGHT OR WEATHER WITH DECREASED VISIBILITY BECAUSE THEY DON'T WORK.
Incident date: Jan 1, 2018
VEHICLE HEADLIGHTS DIM
Incident date: Feb 16, 2019
CAR IN MOTION FROM REST CAR MISFIRES CAR STALLS. 2 TIMES IN LAST TWO WEEKS TAKEN TO DEALER 11 FEB 2019. NO FAULTS FOUND. SORRY BUT THIS CAR IS BROKEN. HAS HAPPEN BEFORE 4 TIMES
Incident date: Nov 1, 2017
TL* THE CONTACT OWNS A 2008 CADILLAC STS. WHILE DRIVING 65 MPH ON THE HIGHWAY, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT WENT TO AN INDEPENDENT MECHANIC WHERE THE FAILURE COULD NOT BE DIAGNOSED; HOWEVER, THEY TURNED OFF THE CHECK ENGINE INDICATOR. THE CONTACT ALSO STATED THAT THE TIMING CHAIN MALFUNCTIONED AND THE VEHICLE COULD NOT EXCEED 25 MPH. THE FAILURE PRODU... Read more
Incident date: Oct 31, 2015
THE LOW BEAMS ON THIS CAR ARE SO DIM THAT YOU ARE UNABLE TO DRIVE THE AUTOMOBILE AT DARK. IT IS A MAJOR SAFETY ISSUE AS YOU CANNOT SEE A 100 FEET IN FRONT OF YOU. I HAVE MADE NUMEROUS INQUIRIES TO THE DEALERSHIP. I HAVE BEEN TOLD THEY WERE FINE. CADILLAC KNOWS THEY HAVE AN ISSUE BUT WILL NOT MAKE REPAIRS. THIS IS HAS BEEN AN ISSUE SINCE WE BOUGHT THE CAR IN 2015 WITH 39,000 MILES ON IT.
Incident date: Jan 30, 2019
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE DRIVING 25 MPH, THE TEMPERATURE GAUGE INCREASED AND THE VEHICLE BEGAN TO OVERHEAT. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT WAS UNAWARE IF SMOKE WAS PRESENT FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO BRAMAN MIAMI (2060 BISCAYNE BLVD, MIAMI, FL 33137, (305) 720-2629) TO BE DIAGNOSED, BUT THE DEALER STATED THAT THE... Read more
Fire
Incident date: Dec 19, 2018
I PURCHASED THIS VEHICLE USED IN NOVEMBER 2018 FROM THE LOCAL LEXUS DEALER. I DIDN'T DRIVE IT AT NIGHT PRIOR TO TAKING A TRIP IN DECEMBER 2018 WHEN I LEFT EARLY IN THE MORNING IN A RAINSTORM. I WAS SHOCKED THAT I COULDN'T SEE A THING AND THOUGHT IT WAS JUST THE RAIN. LATER I DISCOVERED IT WAS THE HEADLIGHTS THAT WERE EXTREMELY DIM. I CONTACTED THE LOCAL CADILLAC DEALER WHO KNEW ABOUT THE PROBLEM A... Read more
Incident date: Jan 10, 2018
TL* THE CONTACT OWNS A 2012 CADILLAC ESCALADE. THE CONTACT STATED THAT THE FACTORY RIMS WERE MISSHAPED AND CAUSED THE TIRES TO DEFLATE WEEKLY AND LOSE TIRE PRESSURE DAILY. THE TIRE PRESSURE GAUGE WAS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND THEN TAKEN TO NAPERVILLE CADILLAC (1507 OGDEN AVE, NAPERVILLE, IL 60540, (630) 355-2700) WHERE THE MECHANIC STATED THAT FOUR NEW RIMS NEEDE... Read more
Incident date: Oct 28, 2018
THERE SEEMS TO BE NO FIX FOR LOW BEAMS ????
Incident date: Jan 28, 2019
I HAVE THE LIGHT ON DASHBOARD OF AIRBAGS THE LIGHT NEVER TURNS ON PLUS BLUETOOTH DOESNT WORK AND SOME TIME IT DOESNT WANT TO TURN ON THIS HAPPEN LIKE 3 TIMES 1 IN THE GAS STATION 2 AT WALMART PARKING AND 3 AT HOME THIS HAPPEN DIFFERENT DAYS AND MONTHS FROM OCT ,2018, NOV ,2018 , AND JAN OF THIS YEAR 2019
Incident date: Feb 10, 2019
NEW TIRES FAILED ON BLACK ICE. NOT HAVE TRACTION FOR CONDITION OF ROAD. TIRES DESIGNED FOR SUMMER ONLY. LIKE SNOW TIRES FOR WINTER ONLY. VEHICLE WENT INTO ONCOMING LANE, HIT ON SIDE, SPUN. - AND CAR TRUNK DEMOLISHED - CAR STILL RAN. BUT BUSTED EXHAUST AND CATALYTIC CONVERTER. FLAT TIRE, REAR DOOR JAMMED ON ONE SIDE. NO OTHER CARS DRIVING SAME SECTION HAD A PROBLEM. NO MAJOR PHYS... Read more
Crash
Incident date: May 27, 2016
TAKETA RECALL MY CAR IS LISTED AS PART OF THE TAKETA RECALL AND THE MANUFACTURER HAS NOT YET PROVIDED A SOLUTION FOR THE ISSUE FOR MY VEHICLE. I LIVE IN A HIGH HUMIDITY AREA IN FLORIDA AND HAVE HIGH CONCERN THAT THERE IS A PROBLEM AND SAFETY ISSUE WITH THE AIRBAGS IN MY CAR. THE MANUFACTURERS LACK OF ACTION IS PUTTING MY FAMILY AT RISK.
Incident date: Feb 3, 2014
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS A RECALL FOR THE HUB- BEARINGS. THE BRAKE PADS AND ROTORS WERE SEVERELY DAMAGED BY A RECURRING ISSUE THAT HAD HAPPENED SEVERAL TIMES SINCE THE ORIGINAL RECALL REPAIR. THERE WAS AN INITIAL TWO YEAR WARRANTY ON THE ORIGINAL RECALL REPAIR. THE DEALER WHERE THE ORIGINAL RECALL REPAIRS WHERE PERFORMED WAS SCHEPEL CADILLAC 2929 ... Read more
Incident date: Feb 9, 2019
HID HEADLAMPS SHORT OUT DUE TO WATER INTRUSION IN HEADLAMP AND LOCATION OF BALLAST THAT ALLOWS WATER TO INTRUDE INTO BALLAST AND SHORT OUT. CANNOT JUST REPLACE BALLAST AND PROJECTOR HID AS IT WILL HAPPEN AGAIN. COSTS OVER $1600 TO REPLACE WHOLE HID HEADLAMP ASSEMBLY. SAFETY ISSUE AND EXTENDED WARRANTY THAT I PURCHASED DOES NOT COVER. I NOW SEE ON THE INTERNET THAT THIS HAS BEEN AN ONGOING PROB... Read more
Incident date: Feb 6, 2019
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS RETAINED RAIN WATER AND FAILED TO ILLUMINATE WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO DUTTON CADILLAC OF RIVERSIDE (LOCATED AT 8201 AUTO DR, #101, RIVERSIDE, CA 92504), (951) 842-2566), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. T... Read more
Incident date: Jul 15, 2016
WHEN DRIVING I NOTICED A SEVERE WHISTLING SOUND COMING FROM JUST ABOVE THE REAR VIEW MIRROR. UPON INSPECTING, I NOTICED THAT THE ROOF PANEL HAD A 8' SECTION THAT HAD SEPARATED. WHEN GOOGLED, I SAW SEVERAL PEOPLE HAD REPORTED THAT THEIR XLR'S HAD A ROOF PANEL SEPARATE WHILE DRIVING. I IMMEDIATELY TOOK IT TO A BODY SHOP AND THEY RE-GLUED THE PANEL BY INJECTING GLUE INTO THE SEPARATION. I HAVE N... Read more
Incident date: Aug 6, 2018
MY SENSORS ALL CAME UP, SAYING THEY WERE BAD, I REPLACED THEM AND THE CHECK.ENGINE LIGHT IS STILL ON. I WAS TOLD ITS MY TIMING CHAIN AND THAT THE RECALL JUST EXPIRED. I NEVER RECEIVED A NOTICE OF A RECALL OR I WOULD HAVE HAD IT DONE BEFORE IT EXPIRED. I WAS DRIVING ON THE HIGHWAY AND ALL OF A SUDDEN ITS BOGGING DOWN AND LAGGING WHEN PUSHING THE GAS AND THE CHECK ENGINE LIGHT CAME ON.
Incident date: Jan 11, 2019
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE TRACTION CONTROL SYSTEM AND CHECK ENGINE WARNING INDICATORS WERE ILLUMINATED ALL THE TIME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THERE WAS WATER INTRUSION THAT SHORTED THE HARNESS ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED ... Read more
Incident date: Jan 11, 2019
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE TRACTION CONTROL SYSTEM AND CHECK ENGINE WARNING INDICATORS WERE ILLUMINATED ALL THE TIME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THERE WAS WATER INTRUSION THAT SHORTED THE HARNESS ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED ... Read more
Incident date: Feb 6, 2019
I MOSTLY DRIVE MY CAR IN THE DAYLIGHT. I HAD TO DRIVE FOR A TEST/DOCTOR IN HOUSTON TEXT FROM COVINGTON, LA. MY APPOINTMENTS RAN LATE AND I HAD TO DRIVE AT NIGHT FOR 200 MILES. MY LIGHTS ARE SO LOW I COULD NOT SEE THE LINES ON THE HIGHWAY. I USED MY BRIGHT LIGHTS WHEN POSSIBLE BUT THIS WAS NOT PRACTICAL DO TO I TRAFFIC. I HAD TO REALLY ON STAYING BEHIND 18 WHEEL TRUCKS TO SEE THE ROAD TO MAKE IT HO... Read more
CADILLAC
ESCALADE ESV
(2016) - POWER TRAIN
Feb 9, 2019
Incident date: Feb 1, 2018
TRANSMISSION STARTED SLIPPING AT 50K MILES. SINCE I AM IN THE TRANSPORTATION SERVICE INDUSTRY, I KNOW MANY PEOPLE THAT HAVE TRANSMISSION ISSUES ON ESCALADES.
Incident date: Aug 1, 2016
LOW BEAM HEADLIGHTS ARE SO DIM THAT IT IS DANGEROUS TO DRIVE AT NIGHT. GM CADILLAC SRX 2010-2016 HAS HAD THIS PROBLEM AND GM WILL NOT FIX THE PROBLEM. DEALERSHIP ALSO WAS NO HELP
Incident date: Jul 31, 2018
VISIBILITY AT NIGHT IS SO POOR THAT I DON'T FEEL COMFORTABLE DRIVING THIS VEHICLE AFTER DARK. IT IS LIKE THE LIGHTS ARE WORKING ABOUT 30%. I LOOKED ONLINE AND NOTICED THERE IS A PATTERN WITH THIS MAKE AND MODEL AND THE POOR VISIBILITY/LIGHTING AT NIGHT. THIS IS A HORRIBLE SAFETY ISSUE AND A RECALL NEEDS TO BE ISSUED. CONSUMERS EXPECT CADILLAC TO BE ABOVE THE STANDARD AND WE PAY MORE FOR THAT. W... Read more
Incident date: Feb 1, 2019
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RON CARTER CADILLAC (18100 GULF FWY, FRIENDSWOOD, TX 77546, (281) 283-7086) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE N... Read more
Incident date: Feb 8, 2019
SERVICE AIRBAG LIGHT ON IN VEHICLE, DIAGNOSIS SAYS IT IS THE PASSENGER PRESENCE MODULE. THROUGH RESEARCH, MANY OTHERS ARE HAVING THE SAME EXACT ISSUE. THE MODULE NEEDS TO BE FIXED, NOT JUST REPLACED WITH ANOTHER FAULTY MODULE.