Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Feb 7, 2019
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. THE CONTACT STATED THAT THE WINDOW WASHER FLUID WAS LEAKING AND COULD POTENTIALLY SHORT OUT THE OTHER ELECTRICAL COMPONENTS OF THE REAR WINDSHIELD WIPER. THE FAILURE WAS BURNING UP THE FUSES AND COULD CAUSE A FIRE. THE VEHICLE WAS EXPERIENCING THE SAME FAILURE AS LISTED IN NHTSA CAMPAIGN NUMBER: 08V441000 (ELECTRICAL SYSTEM). THE CONTACT SPOKE WITH BRITAIN... Read more
Incident date: Feb 7, 2019
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. THE CONTACT STATED THAT THE WINDOW WASHER FLUID WAS LEAKING AND COULD POTENTIALLY SHORT OUT THE OTHER ELECTRICAL COMPONENTS OF THE REAR WINDSHIELD WIPER. THE FAILURE WAS BURNING UP THE FUSES AND COULD CAUSE A FIRE. THE VEHICLE WAS EXPERIENCING THE SAME FAILURE AS LISTED IN NHTSA CAMPAIGN NUMBER: 08V441000 (ELECTRICAL SYSTEM). THE CONTACT SPOKE WITH BRITAIN... Read more
Incident date: Mar 1, 2017
MY HEADLIGHTS ARE DIM AND HAVE MOISTURE IN THEM. THE VEHICLE IS UNSAFE TO DRIVE AT NIGHT I CANNOT SEE AT ALL USING MY VEHICLE WHEN IT'S DARK.
Incident date: Mar 7, 2019
AN 8 INCH CRACK MYSTERIOUSLY APPEARED FROM THE BOTTOM MIDDLE OF THE FRONT WINDSHIELD. THERE ARE NO EXTERNAL MARKS ON THE SURFACE OF THE GLASS. JUST NOTICED AS WE WERE TURNING INTO OUR GARAGE.
Incident date: Feb 22, 2019
MY VEHICLE ALWAYS MISSING OR ACT LIKE IT GOING TO TURN OFF OR SOME TIME IT TURN OFF. IT VIBRATES WHEN YOU TAKE OFF. THEN IT STOPS BUT WHEN YOU COME TO A STOP AGAIN IT DOES THE SAME THING EVERYTIME. AND EVERYTIME I TAKE IT TO THE SHOP THEY ALWAYS TELL ME SOMETHING DIFFERENT TO COST ME MORE MONEY. THIS CAR IS A LEMON!!!!!!!!!!! MAJOR PROBLEMS IT STAYS IN THE SHOP. I CAN FAX YOU OR GIVE YOU THE DEALE... Read more
Incident date: Feb 22, 2019
MY VEHICLE ALWAYS MISSING OR ACT LIKE IT GOING TO TURN OFF OR SOME TIME IT TURN OFF. IT VIBRATES WHEN YOU TAKE OFF. THEN IT STOPS BUT WHEN YOU COME TO A STOP AGAIN IT DOES THE SAME THING EVERYTIME. AND EVERYTIME I TAKE IT TO THE SHOP THEY ALWAYS TELL ME SOMETHING DIFFERENT TO COST ME MORE MONEY. THIS CAR IS A LEMON!!!!!!!!!!! MAJOR PROBLEMS IT STAYS IN THE SHOP. I CAN FAX YOU OR GIVE YOU THE DEALE... Read more
Incident date: Feb 22, 2019
MY VEHICLE ALWAYS MISSING OR ACT LIKE IT GOING TO TURN OFF OR SOME TIME IT TURN OFF. IT VIBRATES WHEN YOU TAKE OFF. THEN IT STOPS BUT WHEN YOU COME TO A STOP AGAIN IT DOES THE SAME THING EVERYTIME. AND EVERYTIME I TAKE IT TO THE SHOP THEY ALWAYS TELL ME SOMETHING DIFFERENT TO COST ME MORE MONEY. THIS CAR IS A LEMON!!!!!!!!!!! MAJOR PROBLEMS IT STAYS IN THE SHOP. I CAN FAX YOU OR GIVE YOU THE DEALE... Read more
Incident date: Mar 5, 2019
HEADLIGHTS COLLECT MOISTURE IN LENS COVER AND OVER TIME THE HEADLIGHTS BURN OUT LEAVING YOU WITH A VEHICLE WITH NO HEADLIGHTS. APPROXIMATE REPAIR COST BY CADILLAC DEALERSHIP $2500.
Incident date: Feb 11, 2019
IN AUGUST 2011, VEHICLE WAS TAKEN TO DEALER IN RESPONSE TO RECALL 10355 WITH APPROXIMATELY 31,600 MILES. PART 19124390 PASSENGER SIDE SEAT CUSHION/AIRBAG MODULE WAS REPLACED. IN FEBRUARY 2019, SERVICE AIRBAG LIGHT BECAME ILLUMINATED AND TAKEN TO DEALERSHIP FOR DIAGNOSIS. MILEAGE WAS APPROXIMATELY 66,000. THE DIAGNOSIS WAS TO REPLACE THE PASSENGER SIDE SEAT CUSHION/ AIR BAG MODULE, WHICH IS T... Read more
Incident date: Dec 30, 2018
AT NIGHT I CAN'T SEE OUT MY WINDOW IT'S VERY DARK AND MY HEADLIGHTS ARE VERY DIM MAKING IT VERY HARD TO SEE AT NIGHT. I HAVE TO PUT MY HIGH BEAMS ON TO SEE. ALSO MY STRONG IS HARD TO TURN WHEN I'M TRYING TO REVERSE OR PARK BUT SOMETIMES IT'S FINE LIKE THEIR ISN'T ANYTHING WRONG AND WHEN I'M WHEN I'M DRIVING IT'S FINE. MY HORN AND EVERYTHING ON MY STEERING WHEEL STOPPED WORKING ALL OF A SUDDEN. I W... Read more
Incident date: Dec 30, 2018
AT NIGHT I CAN'T SEE OUT MY WINDOW IT'S VERY DARK AND MY HEADLIGHTS ARE VERY DIM MAKING IT VERY HARD TO SEE AT NIGHT. I HAVE TO PUT MY HIGH BEAMS ON TO SEE. ALSO MY STRONG IS HARD TO TURN WHEN I'M TRYING TO REVERSE OR PARK BUT SOMETIMES IT'S FINE LIKE THEIR ISN'T ANYTHING WRONG AND WHEN I'M WHEN I'M DRIVING IT'S FINE. MY HORN AND EVERYTHING ON MY STEERING WHEEL STOPPED WORKING ALL OF A SUDDEN. I W... Read more
Incident date: Dec 30, 2018
AT NIGHT I CAN'T SEE OUT MY WINDOW IT'S VERY DARK AND MY HEADLIGHTS ARE VERY DIM MAKING IT VERY HARD TO SEE AT NIGHT. I HAVE TO PUT MY HIGH BEAMS ON TO SEE. ALSO MY STRONG IS HARD TO TURN WHEN I'M TRYING TO REVERSE OR PARK BUT SOMETIMES IT'S FINE LIKE THEIR ISN'T ANYTHING WRONG AND WHEN I'M WHEN I'M DRIVING IT'S FINE. MY HORN AND EVERYTHING ON MY STEERING WHEEL STOPPED WORKING ALL OF A SUDDEN. I W... Read more
Incident date: Feb 9, 2019
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTONATION CADILLAC PORT RICHEY (9921 US-19, PORT RICHEY, FL 34668, (727) 264-0817) WAS CONTACTED AND CONFIRMED THAT THE PARTS WER... Read more
Incident date: Aug 1, 2018
LOW BEAM HEADLIGHTS ARE SO DIM IT IS UNSAFE TO DRIVE AT NIGHT. IN ORDER TO SEE HIGH BEAMS ARE REQUIRED WHICH IS ALSO UNSAFE FOR OTHER DRIVERS APPROACHING. THERE MUST BE A SOLUTION TO THIS FROM CADILLAC. THIS HAS BEEN AN ONGOING ISSUE. I CANNOT DRIVE THIS VEHICLE AT NIGHT SAFELY.
Incident date: Jan 1, 2010
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT THERE HAD BEEN MULTIPLE FAILURES WITH THE VEHICLE EVER SINCE IT WAS PURCHASED. THE VEHICLE WAS TAKEN BACK AND FORTH SEVERAL TIMES TO MCELWAIN MOTOR CAR COMPANY CHEVROLET (812 BEAVER AVE, ELLWOOD CITY, PA 16117, (724) 824-1223) DUE TO THE WHEELS, WHEEL BEARINGS, AND BRAKE SYSTEM CORRODING. THE CONTACT HAD NOT UTILIZED THE EMERGENCY B... Read more
Incident date: Jan 1, 2010
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT THERE HAD BEEN MULTIPLE FAILURES WITH THE VEHICLE EVER SINCE IT WAS PURCHASED. THE VEHICLE WAS TAKEN BACK AND FORTH SEVERAL TIMES TO MCELWAIN MOTOR CAR COMPANY CHEVROLET (812 BEAVER AVE, ELLWOOD CITY, PA 16117, (724) 824-1223) DUE TO THE WHEELS, WHEEL BEARINGS, AND BRAKE SYSTEM CORRODING. THE CONTACT HAD NOT UTILIZED THE EMERGENCY B... Read more
Incident date: Jan 1, 2010
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT THERE HAD BEEN MULTIPLE FAILURES WITH THE VEHICLE EVER SINCE IT WAS PURCHASED. THE VEHICLE WAS TAKEN BACK AND FORTH SEVERAL TIMES TO MCELWAIN MOTOR CAR COMPANY CHEVROLET (812 BEAVER AVE, ELLWOOD CITY, PA 16117, (724) 824-1223) DUE TO THE WHEELS, WHEEL BEARINGS, AND BRAKE SYSTEM CORRODING. THE CONTACT HAD NOT UTILIZED THE EMERGENCY B... Read more
Incident date: Jan 1, 2018
MOISTURE IN HEADLIGHT ASSEMBLIES DUE TO SEAL FAILURE
Incident date: Jan 1, 2018
MOISTURE IN HEADLIGHT ASSEMBLIES DUE TO SEAL FAILURE
Incident date: Dec 28, 2018
THE NEXT AREA OF CONCERN WAS ENTERING THE CAR DEALERSHIP (TRAPP CADILLAC IN HOUMA, LOUISIANA) ON 12/28/2018 TO HAVE THE HEADLIGHTS CHANGED. THE COST OF THIS CHANGE/REPLACEMENT WAS $942.94 FOR THE LABOR. THE DEALERSHIP DID, HOWEVER, WARRANTY THE HEADLIGHTS. MADE THE HEADLAMPS GOOD, BUT REFUSE TO HONOR THE LABOR(SEE ATTACHED) WHEN DRIVING AT NIGHT/RAINING DAYS THE LIGHTS WERE SO DIM VISIBILITY WAS ... Read more
Incident date: Feb 25, 2019
I HAVE A 2017 CADILLAC ATS AND THE PROBLEM WITH THE POWER STEERING HAS STILL NOT BEEN RESOLVED THIS IS A CRITICAL ISSUE WITH DRIVING AS A 69 YEAR OLD I NOW HAVE BECOME HESITANT TO DRIVE THE CAR NOT ONLY FOR MY SAFETY BUT OTHERS IF THE STEERING FAILS AND I CAUSE AN ACCIDENT I BELIEVE GM NEEDS TO BUY THE CAR BACK BEFORE SOMEBODY IS KILLED OR INJURED A RECALL ON A 2017 SHOULD NOT HAPPEN
Incident date: Mar 4, 2019
I MADE A FREE RIGHT HAND TURN INTO TRAFFIC FROM A STATIONARY POSITION BUT WHEN I ATTEMPTED TO ACCELERATE THERE WAS A LOUD THUNKING/RATCHETING SOUND FROM UNDER MY CAR AND IT WOULDN'T MOVE. I WAS ALMOST REAR ENDED BY AN ANGRY DRIVER AND I WAS FURIOUSLY HONKED AT BY MULTIPLE PEOPLE. MECHANIC INFORMED ME THAT THE NOISE IS FROM A FAILING TRANSFER CASE WHICH SEEMS TO BE A COMMON ISSUE FOR THIS PARTICULA... Read more
Incident date: Jan 5, 2019
EXCESSIVE BRAKE SQUEAL WHILE BACKING OUT OF DRIVEWAY DURING INITIAL DRIVE OF THE DAY OR AFTER VEHICLE HAS BEEN SITTING FOR AWHILE. SQUEAL WILL GO AWAY AFTER SEVERAL BRAKE APPLICATIONS. DEALER STATES NORMAL OPERATION AND OFFERED NO FIX.
Incident date: Mar 16, 2017
DOOR OFTEN WILL NOT OPEN FROM THE INSIDE WHEN BUTTON IS PUSHED TO OPEN DOOR. IF I WAS IN A ACCIDENT OR THERE WAS A FIRE I MAY NOT BE ABLE TO GET OUT OF DOOR BECAUSE IT WON'T OPEN. GM HAS BEEN MADE AWARE OF THIS BUT REFUSES TO DO ANYTHING.
Incident date: Jul 1, 2018
LOW BEAM HEADLIGHTS ARE EXTREMELY DIM AND VIRTUALLY WORTHLESS AT NIGHT. THE ROUND CENTER LENS LOOKS CLOUDY. THE PROBLEM IS NOT WITH THE CLEAR OUTER PLASTIC COVERING.
Incident date: Apr 12, 2017
DASHBOARD IS CRACKED TO WHERE THE WIRING IS SHOWING. STABILITRAK LIGHT COMES ON FROM TIME TO TIME.
Incident date: Apr 12, 2017
DASHBOARD IS CRACKED TO WHERE THE WIRING IS SHOWING. STABILITRAK LIGHT COMES ON FROM TIME TO TIME.
Incident date: May 1, 2016
DIM LIGHTS ARE WORKING AT ABOUT 20 PERCENT.
Incident date: Feb 25, 2019
PURCHASED 11/16 WITH 62K MILES, 12/16 REPLACED HIGH PRESSURE STEERING LINE, 5/18 REPLACED ALL TIMING CHAINS, 1/19 REPLACED STEERING COOLER. 2-WEEKS LATER LOWER END ROD KNOCK-CONNECTING ROD BEARING(S) BAD. NO WARNING, NO SOUNDS AND THE OIL WAS CHANGED SAME TIME AS STEERING COOLER REPLACED. NO NOTICE OF SHAVINGS IN OIL. OIL HAS BEEN CHANGED EVERY 3-5000 MILES. ALL SERVICE PERFORMED AT CADILLAC DEALE... Read more
Incident date: Jan 1, 2013
THE HEADLIGHTS ON THIS VEHICLE ARE SO DIM AT NIGHT ITS DANGEROUS. WHEN ON A DARK ROAD SOMETIMES I WONDER IF THE HEADLIGHTS ARE EVEN ON. MY HUSBAND DRIVES ON A DARK ROAD FULL OF WILDLIFE AND THE WAY THE HEAD LIGHTS ARE HE WILL NEVER SEE ONE IF IT RUNS IN FRONT OF HIM AT NIGHT. THIS NEEDS TO BE RECALLED AND FIXED NOW! AND NOT AT THE OWNERS EXPENSE, ITS A CADILLAC FOR GOODNESS SAKES!
Incident date: Dec 17, 2018
THE LOW BEAM HEADLIGHTS ARE TO DIM FOR NIGHT DRIVING. I DON'T FEEL SAFE DRIVING AT NIGHT, IT'S DIFFICULT TO SEE THE ROAD. *TR
Incident date: Feb 8, 2019
MICHELIN PREMIER LTX TIRE TREAD IS SEPARATING FROM THE TIRE AT 21000 MILES. PART #31741, GM PART #22996332
Incident date: Feb 1, 2019
THE HEADLIGHTS ON THIS 2014 CADILLAC, WITH 50,200 MILES, ARE A DESIGN AND MANUFACTURING FLAW. THE LIGHTS ON LOW BEAM, AT NIGHT, ARE DRIVING HAZARD AS THEY DO NOT LIGHT THE ROAD. THE HIGH BEAMS ARE A WORK AROUND TO CIRCUMVENT THE PROBLEM BUT SERVE ONLY AS A TEMPORARY FIX. ON-COMING TRAFFIC NEGATES ITS USE.
Incident date: Feb 4, 2019
THERE IS A MILD CLUNKING NOISE WHEN THE AUTO STARTS MOVING AND THEN YOU REMOVE FOOT OFF OF GAS PEDAL AND THEN BACK ON GAS PEDAL TO ACCELERATE A SLIGHT CLUNKING NOISE IS OBSERVED. THIS HAPPENS IN CITY DRIVING STOP AND GO CONDITIONS
Incident date: Jun 1, 2018
LOW BEAM HEADLAMPS BECAME VERY DIM. CLEANED HOUSINGS AND REPLACED BULBS, AND PROBLEM DID NOT GET ANY BETTER. WE HAVE TO USE HIGH BEAMS ALL THE TIME TO SEE AT NIGHT.
Incident date: Feb 27, 2019
THE CUE INFORTAINMENT SYSTEM IS FAULTY. BESIDES CONTROLLING THE RADIO FUNCTIONS, IT CONTROLS THE BLUETOOTH AND AC SETTINGS. THE SCREEN FREEZES ALL THE TIME AND BLUETOOTH IS DROPPING OR PAUSING THE CALLS CREATING SAFETY HAZARDS WHILE DRIVING. IN GEORGIA IS ILLEGAL TO TOUCH YOUR PHONE WHILE DRIVING BUT BECAUSE THIS FAULT IN THE CUE SCREEN A CADILLAC OWNER HAS TO TOUCH THE PHONE TO UNBLOCK OR UNMUTE ... Read more
Incident date: Feb 27, 2019
THE CUE INFORTAINMENT SYSTEM IS FAULTY. BESIDES CONTROLLING THE RADIO FUNCTIONS, IT CONTROLS THE BLUETOOTH AND AC SETTINGS. THE SCREEN FREEZES ALL THE TIME AND BLUETOOTH IS DROPPING OR PAUSING THE CALLS CREATING SAFETY HAZARDS WHILE DRIVING. IN GEORGIA IS ILLEGAL TO TOUCH YOUR PHONE WHILE DRIVING BUT BECAUSE THIS FAULT IN THE CUE SCREEN A CADILLAC OWNER HAS TO TOUCH THE PHONE TO UNBLOCK OR UNMUTE ... Read more
CADILLAC
ESCALADE ESV
(2019) - EXTERIOR LIGHTING
Feb 27, 2019
Incident date: Feb 27, 2019
THE HEADLIGHTS ARE FAR TOO BRIGHT. THEY ARE BLINDING AND CAUSE TOO MUCH GLARE. THE HEADLIGHTS CAUSE ME TO HAVE TO LOWER MY MIRRORS. THE TAILLIGHTS ARE ALSO WAY TOO BRIGHT. WHEN I AM STUCK BEHIND THIS CAR, I AM BLINDED AND I AM SO ANGRY. ALL HEADLIGHTS MUST BE A SOFT COLOR THAT IS EASY ON THE EYES OF THE DRIVERS IN FRONT AND BEHIND.
CADILLAC
STS
(2006) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Feb 27, 2019
Incident date: Feb 1, 2017
TL* THE CONTACT OWNS A 2006 CADILLAC STS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED AND SPUTTERED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CATALYTIC CONVERTER WAS FAULTY AND NEEDED TO BE REPLACED. WHILE THE VEHICLE WAS BEING SERVICED, THE MECHANIC DISCOVERED THAT THE REAR TOW DIFFERENTIAL WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. WOODWORTH CADILLAC (339 N.... Read more
Incident date: Feb 1, 2017
TL* THE CONTACT OWNS A 2006 CADILLAC STS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED AND SPUTTERED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CATALYTIC CONVERTER WAS FAULTY AND NEEDED TO BE REPLACED. WHILE THE VEHICLE WAS BEING SERVICED, THE MECHANIC DISCOVERED THAT THE REAR TOW DIFFERENTIAL WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. WOODWORTH CADILLAC (339 N.... Read more
Incident date: Feb 1, 2018
THE LOW BEAM LIGHT VISIBILITY HAS PROGRESSIVELY DETERIORATED TO THE POINT WHERE PASSENGERS HAVE COMMENTED THAT I'D FORGOTTEN TO TURN ON MY HEADLIGHTS. THERE IS MOISTURE IN THE LIGHT HOUSING. WE'VE TRIED TO REPLACE THE BULBS WITH LED BULBS BUT VISIBILITY DIDN'T IMPROVE. WE'VE OBSERVED MOISTURE ACCUMULATING OVER SEVERAL YEARS BUT WERE NOT AWARE IT WOULD EFFECT VISIBILITY. I'M ENTERING AN EXACT DATE... Read more
Incident date: Oct 1, 2017
FRONT HEADLIGHTS ARE DIMMING OUT. HEADLIGHTS ARE NOT GIVING SUFFICIENT ENOUGH LIGHTING FOR DRIVING AT NIGHT. HEADLIGHTS OUTPUT IS POOR. I HAVE EXPERIENCED NEAR ACCIDENTS WITH OTHER VEHICLES AND PEDESTRIANS AT NIGHT BECAUSE OF I CAN'T SEE THE LANE DIVIDING LINES ON HIGHWAYS AND STREETS WHILE DRIVING AT NIGHT BECAUSE OF THE FACTORY HEADLIGHTS DIMMING. THE HEADLIGHTS DOESN'T EVEN LIGHT UP INSIDE OF M... Read more
Incident date: Nov 8, 2018
IT HAS HAPPENED SEVERAL TIMES , WHILE DRIVING IN A PARKING LOT AT 10 MPH WHILE MAKING A TURN THE ENGINE SHUT OFF, LOST STEERING AND BRAKES AND THE STABILITRAK WARNING LIGHT CAME ON... THE ENGINE RESTARTED IN ABOUT 5 SECONDS... I CONTACTED CADILLAC MAIN OFFICE LAWANDA 855-880-1400 EX 5911833 AND SENT A EMAIL TO MARY BARRA CEO... THEY GAVE ME A CASE #[XXX] THEY ARE AWARE OF THE PROBLEM AND RECALLED ... Read more
Incident date: Nov 8, 2018
IT HAS HAPPENED SEVERAL TIMES , WHILE DRIVING IN A PARKING LOT AT 10 MPH WHILE MAKING A TURN THE ENGINE SHUT OFF, LOST STEERING AND BRAKES AND THE STABILITRAK WARNING LIGHT CAME ON... THE ENGINE RESTARTED IN ABOUT 5 SECONDS... I CONTACTED CADILLAC MAIN OFFICE LAWANDA 855-880-1400 EX 5911833 AND SENT A EMAIL TO MARY BARRA CEO... THEY GAVE ME A CASE #[XXX] THEY ARE AWARE OF THE PROBLEM AND RECALLED ... Read more
Incident date: Nov 8, 2018
IT HAS HAPPENED SEVERAL TIMES , WHILE DRIVING IN A PARKING LOT AT 10 MPH WHILE MAKING A TURN THE ENGINE SHUT OFF, LOST STEERING AND BRAKES AND THE STABILITRAK WARNING LIGHT CAME ON... THE ENGINE RESTARTED IN ABOUT 5 SECONDS... I CONTACTED CADILLAC MAIN OFFICE LAWANDA 855-880-1400 EX 5911833 AND SENT A EMAIL TO MARY BARRA CEO... THEY GAVE ME A CASE #[XXX] THEY ARE AWARE OF THE PROBLEM AND RECALLED ... Read more
Incident date: Feb 15, 2019
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE PASSENGER AIR BAG INDICATOR FAILED TO SHOW WHEN IT WAS OPERATING. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS). THE APPROXIMATE FAILURE ... Read more
Incident date: Feb 22, 2018
TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO SEIZE. THE DRIVER WAS UNABLE TO TURN THE STEERING WHEEL IN EITHER DIRECTION. AFTER TURNING THE VEHICLE OFF AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WER... Read more
Incident date: Jan 26, 2019
WITH THE SUNROOF OPEN WHEN I GET TO 40 TO 45 MPH YOU THINK YOUR EARS ARE GOING TO EXPLODE. IT IS ACTUALLY PAINFUL. I AM VERY CONCERNED AS I ALSO HAVE A SERVICE DOG THAT IS WITH ME AT ALL TIMES AND THEIR EARS ARE EVEN MORE SENSITIVE THAN OURS. I AM ALSO THE ONLY CARE TAKER FOR MY 95 YEAR OLD MOTHER IN LAW WHO IS ALWAYS ASKING ME TO OPEN THE SUNROOF SO SHE CAN GET THE SUNSHINE. THIS IS OBVIOUSLY A D... Read more
Incident date: Feb 16, 2019
JUST BOUGHT A 2015 SRX CADILLAC ON FEB 16, 2019. TEST DROVE DURING THE DAY, BUT BY THE TIME ALL WAS DONE IT WAS NIGHT. DRIVING HOME AND 1/10 OF A MILE OUT, I PULLED OVER TO SEE IF THE LIGHTS WERE ON. THEY WERE, SO I CONTINUED TO DRIVE. ALL ALONG CONVINCING MYSELF IT MUST BE BECAUSE I WENT FROM A CAR TO SUV AND IT WAS MY PERCEPTION OF SITTING UP HIGHER. I BELIEVE I WAS SO HOPING SINCE I HAD JUST SI... Read more