Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
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Showing 21,483 complaints for CADILLAC
CADILLAC
ESCALADE ESV
(2011) - AIR BAGS
Mar 19, 2019
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CADILLAC ESCALADE ESV. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE REMEDY AND PART WITHIN A REASONABLE TIME FRAME FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). MASSEY CADILLAC NORTH ORLANDO (4241 N JOHN YOUNG PKWY, ORLANDO, FL 32804, 1-866-439-5891) WAS UNABLE TO SCHEDULE A RECALL REPAIR APPOINTMENT WITHIN A REASONABLE TIME FRAME BE... Read more
Incident date: Mar 16, 2019
I HAVE HAD AN ISSUE WITH THE TIMING CHAIN TWICE ON THIS VEHICLE. THE FIRST INSTANCE WAS IN SEPT. 2017 WHEN THE VEHICLE HAD 84K MILES. GM ASSISTED WITH THE COST OF THE REPAIR. LESS THAN 20K MILES LATER AND A YEAR LATER, THE SAME PROBLEM HAS OCCURRED. THE DEALERSHIP LET ME KNOW THIS WAS A 'KNOWN FACTORY ISSUE'. GM IS NOT ACCEPTING RESPONSIBILITY. THIS IS ABSURD THE GM AID NOT RECOGNIZING THIS AS AN... Read more
Incident date: Sep 18, 2018
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE CONTACT HAD DIFFICULTY SEEING THE ROAD AHEAD. TOM KELLEY CADILLAC (811 AVE OF AUTOS, FORT WAYNE, IN 46804) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 32,000.
Incident date: Mar 18, 2019
WHEN I AM DRIVING ON SMOOTH SURFACE STREETS SOMETIME THERE A FEEL OF INTERMITTENT JUTTERY RIDE WHICH FEELS LIKE YOU ARE RIDING OVER VERY SMALL SPEED BUMPS VERY CLOSE TOGETHER. I WAS TOLD BY TWO (2) MECHANICS THAT THERE IS A PROBLEM WITH THE TRANSMISSION THAT IS CAUSING THIS. I STARTED ABOUT TWO (2) MONTHS AGO AND CONTINUE DAILY.
Incident date: Mar 15, 2019
ERROR CODES RELATED TO TIMING CHAIN ARE ON THEREFORE IT NOW NEEDS TO BE REPLACED. IT LOOKS LIKE MANY PEOPLE HAVE HAD THIS SAME ISSUE.
Incident date: Mar 15, 2019
THE LOW BEAM HEADLIGHTS ARE SO DIM I ALMOST GOT HIT BY A MOTORIST THAT DID NOT SEE ME COMING DOWN THE ROAD.THIOS HAS HAPPENED MULTIPLE TIMES AND I CANNOT SEE TO DRIVE AT NIGHT WITH THE LOW BEAMS ON. I WAS STOPPED BY THE STATE POLICE FOR HAVING MY HIGH BEAMS ON AND TOLD THEM I COULD NOT SEE WITH MY LOW BEAMS ON. OFFICER LOOKED AT THE HEAD LIGHTS AND SAID THAT THE DEALER OF CADILLAC SHOULD REPLACE T... Read more
Incident date: Nov 17, 2018
MY HEADLIGHTS HAVE BECOME VERY DIM IN THE LAST SIX MONTHS. ON TWO OCCASIONS, I HAVE GONE OFF OF A TWO-LANE HIGHWAY ON CLEAR NIGHTS WITH NO VISIBILITY. FORTUNATELY, NO DAMAGES OR INJURIES WERE SUSTAINED. I HAVE HAD TO RESORT TO DRIVE WITH HIGH BEAMS ENGAGED TO SEE SAFELY. CADILLAC WILL NOT RECALL THESE LIGHTS AND WANT $1500 TO CHANGE THEM WITH THE SAME DEFECTIVE REPLACEMENTS.
Incident date: Feb 25, 2019
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND IT FELT AS IF SHE WOULD LOSE CONTROL OF THE VEHICLE WHILE DRIVING AT CERTAIN SPEEDS. ON OCCASION, THE DRIVER'S SEAT BELT TIGHTENED AND LOOSENED ON ITS OWN. FURTHERMORE, THE EMERGENCY BRAKE WAS FAULTY AND NEEDED TO BE ADJUSTED, THE CHECK ENGINE INDICATOR ILLUMINATED, AND THE "REAR DOOR MAINTENANCE" ... Read more
Incident date: Feb 25, 2019
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND IT FELT AS IF SHE WOULD LOSE CONTROL OF THE VEHICLE WHILE DRIVING AT CERTAIN SPEEDS. ON OCCASION, THE DRIVER'S SEAT BELT TIGHTENED AND LOOSENED ON ITS OWN. FURTHERMORE, THE EMERGENCY BRAKE WAS FAULTY AND NEEDED TO BE ADJUSTED, THE CHECK ENGINE INDICATOR ILLUMINATED, AND THE "REAR DOOR MAINTENANCE" ... Read more
Incident date: Feb 25, 2019
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND IT FELT AS IF SHE WOULD LOSE CONTROL OF THE VEHICLE WHILE DRIVING AT CERTAIN SPEEDS. ON OCCASION, THE DRIVER'S SEAT BELT TIGHTENED AND LOOSENED ON ITS OWN. FURTHERMORE, THE EMERGENCY BRAKE WAS FAULTY AND NEEDED TO BE ADJUSTED, THE CHECK ENGINE INDICATOR ILLUMINATED, AND THE "REAR DOOR MAINTENANCE" ... Read more
Incident date: Feb 25, 2019
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND IT FELT AS IF SHE WOULD LOSE CONTROL OF THE VEHICLE WHILE DRIVING AT CERTAIN SPEEDS. ON OCCASION, THE DRIVER'S SEAT BELT TIGHTENED AND LOOSENED ON ITS OWN. FURTHERMORE, THE EMERGENCY BRAKE WAS FAULTY AND NEEDED TO BE ADJUSTED, THE CHECK ENGINE INDICATOR ILLUMINATED, AND THE "REAR DOOR MAINTENANCE" ... Read more
Incident date: Nov 14, 2018
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS DID NOT FUNCTION DUE TO MOISTURE BUILD-UP. THE VEHICLE WAS TAKEN TO TUSTIN CADILLAC (LOCATED AT 8401, 50 AUTO CENTER DR, TUSTIN, CA 92782, (866) 861-7452) WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK AND THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ... Read more
Incident date: Feb 18, 2017
THE HEADLIGHTS ON THE 2013 CADILLAC ARE SERIOUSLY DIM. IT IS AN EXTREME HAZARD TO DRIVE THIS VEHICLE AT NIGHT WITHOUT USING THE HIGH BEAM HEAD LIGHTS. WITH LOW BEAMS HEADLIGHTS, I AM AT RISK OF ACCIDENT OR INJURY. WITH HIGH BEAM HEADLIGHTS, I WILL PUT OTHER DRIVERS AT RISK OF ACCIDENT OR INJURY. HOW HAS THIS ISSUE NOT BEEN HANDLED BY NHTSA BY NOW? IF NHTSA IS TRULY "PEOPLE HELPING PEOPLE", GETTI... Read more
Incident date: Mar 12, 2019
TL* THE CONTACT OWNED A 2017 CADILLAC XTS. AFTER THE CONTACT PARKED AND EXITED THE VEHICLE, THE ENTIRE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. NO ONE WAS INJURED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 19,563. *JS
Fire
Incident date: Jan 1, 2016
THE HEADLIGHTS GET MOISTURE IN THEM CAUSING HEADLIGHTS TO BARELY WORK. I CAN'T SEE ANYTHING AT NIGHT. IT IS SO DANGEROUS! CALIFORNIA AND FLORIDA HAVE HAD SUCCESSFUL LAWSUITS OVER THE ISSUE AND CADILLAC'S OWNERS ARE GETTING REIMBURSED. WHY CAN'T WE GET REIMBURSED IN MINNESOTA?
Incident date: Jan 17, 2018
MOISTURE INSIDE OF FRONT HEADLIGHT. CAUSING FAILURE TO UNIT
Incident date: Dec 1, 2014
I LIVE IN MARYLAND OWNER OF A 2010 CADILLAC SRX AND MY HEADLIGHTS HAVE BEEN FOGGED UP WITH CONDENSATION SINCE I PURCHASED THIS CAR IN 2014 USED. I HAVE NOT RECEIVED ANY TYPE OF LETTER PERTAINING TO THE HEADLIGHT ISSUE. SEVERAL YEARS BACK I DID WRITE A LETTER TO GM COMPLAINING ABOUT THE PROBLEM BUT IT FELL UPON DEAF EARS! ANY SUGGESTIONS FROM ANYONE OUT THERE! ANY AND ALL HELP WOULD BE GREATLY APPR... Read more
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE WAS PRESENT INSIDE THE DRIVER'S SIDE HEAD LAMP ASSEMBLY, WHICH CAUSED THE HEADLIGHTS TO SHUT OFF. THE VEHICLE WAS TAKEN TO MARK CHRISTOPHER CHEVROLET (1231 CONVENTION CENTER WAY, ONTARIO, CA) WHERE IT WAS DIAGNOSED THAT THE HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED... Read more
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE WAS PRESENT INSIDE THE DRIVER'S SIDE HEAD LAMP ASSEMBLY, WHICH CAUSED THE HEADLIGHTS TO SHUT OFF. THE VEHICLE WAS TAKEN TO MARK CHRISTOPHER CHEVROLET (1231 CONVENTION CENTER WAY, ONTARIO, CA) WHERE IT WAS DIAGNOSED THAT THE HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED... Read more
Incident date: Jan 10, 2018
MOISTURE, CONDENSATION, DIM, CLOUDED AND IMPROPERLY ILLUMINATE THE ROAD ON LEFT DRIVER SIDE. THE PASSENGER SIDE WAS REPLACED BEFORE WE TOOK OWNERSHIP. THE PASSENGER SIDE HAS BEEN REPLACE WITH AFTERMARKET ASSEMBLY AFTER IT WAS DAMAGED.
Incident date: Oct 2, 2017
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT THE HEADLIGHTS (INTELEBEAMS) WERE DESIGNED TO AUTOMATICALLY ILLUMINATE WHEN APPROACHING A VEHICLE. THE LIGHTS WERE SUPPOSED TO DEACTIVATE WHEN APPROACHING AN ONCOMING VEHICLE ON THE OTHER SIDE OF THE ROAD. THE CONTACT STATED THAT THE INTELEBEAMS WERE NOT OPERATING CONSISTENTLY. THE LIGHTS TURNED OFF AND ON WITHOUT ANY EFFORT FROM TH... Read more
Incident date: Oct 2, 2017
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT THE HEADLIGHTS (INTELEBEAMS) WERE DESIGNED TO AUTOMATICALLY ILLUMINATE WHEN APPROACHING A VEHICLE. THE LIGHTS WERE SUPPOSED TO DEACTIVATE WHEN APPROACHING AN ONCOMING VEHICLE ON THE OTHER SIDE OF THE ROAD. THE CONTACT STATED THAT THE INTELEBEAMS WERE NOT OPERATING CONSISTENTLY. THE LIGHTS TURNED OFF AND ON WITHOUT ANY EFFORT FROM TH... Read more
Incident date: Jan 30, 2019
PREMATURE TIRE WEAR- VEHICLE CAME EQUIPPED WITH MICHELIN PREMIER LTX TIRES & HAD TO BE REPLACED AT 24,551 MILES DUE TO TREAD BEING WORN DOWN TO 3/32" - 4/32". TIRES ARE RATED FOR 60,000 MILES ACCORDING TO MICHELIN WEBSITE. AMOUNT OF TIRE WEAR WOULD SUGGEST EITHER AN ISSUE WITH THE TIRES OR NOT THE RIGHT TIRE FOR THE VEHICLE. INTERNET SEARCH WOULD SUGGEST THIS IS NOT AN ISOLATED INSTANCE.
Incident date: Feb 20, 2019
WHEN I'M DRIVING IT AUTOMATICALLY SWITCHES TO ANOTHER GEAR . THEN IT FEELS LIKE IT'S HOLDING BACK. AS I CONTINUE TO ACCELERATE IT GETS LOUDER AND LOUDER SOUNDING LIKE A GO CART. IT WILL NOT GO FASTER THAN 60 MPH WHEN IT GETS INTO THIS ODD MODE. TO TEMPORARILY FIX THE PROBLEM I HAVE TO PULL OVER AND PUT IT INTO PARK AND THEN DRIVE AGAIN BUT A MINUTE OR TWO GOES BY AND IT DOES IT AGAIN. WHEN I'M GO... Read more
Incident date: Mar 2, 2019
ABOUT A YEAR OR SO AGO WHILE EXITING OFF THE HIGHWAY MY CAR STARTED LOSING POWERED AND WHILE FOOT ON GAS PEDAL, GAS PEDAL STOPPED WORKING AND MERGED TO THE SIDE OF THE ROAD BEFORE SHUTTING OFF COMPLETELY, CALLED TOW TRUCK AND EVER SINCE MY CAR LOSES POWER WHEN DRIVING PUT THE CAR IN SHOP AND THEY SAY IT'S THE TIME CHAIN/ TIME CHANGE GAZER!
Incident date: Jul 4, 2017
HEADLIGHTS ARE A SAFETY HAZARD DUE TO HOW DIM THEY ARE. CAN'T SEE ROAD AND OTHER VEHICLES CANT SEE ME
Incident date: Mar 12, 2019
AT ABOUT APPROXIMATELY 4:22 AM THIS MORNING MY CAR WAS ENGULFED IN FLAMES IN MY DRIVEWAY. I WAS AWAKENED BY MY CADILLAC CTS 2003 CAR ALARM AS THE FLAMES WE'RE VISIBLE THRU MY BEDROOM WINDOW. AT WHICH TIME I RAN OUTSIDE TO TURN ON THE WATER HOSE TO TURN OFF THE FIRE AS MY FAMILY WAS SLEEPING IN THE HOUSE. MY HUSBAND'S CAR WAS RIGHT NEXT TO MY CADI THAT HAD A FULL TANK OF FUEL. I CALLED 911 AND THE ... Read more
Fire
Incident date: Mar 12, 2019
AT ABOUT APPROXIMATELY 4:22 AM THIS MORNING MY CAR WAS ENGULFED IN FLAMES IN MY DRIVEWAY. I WAS AWAKENED BY MY CADILLAC CTS 2003 CAR ALARM AS THE FLAMES WE'RE VISIBLE THRU MY BEDROOM WINDOW. AT WHICH TIME I RAN OUTSIDE TO TURN ON THE WATER HOSE TO TURN OFF THE FIRE AS MY FAMILY WAS SLEEPING IN THE HOUSE. MY HUSBAND'S CAR WAS RIGHT NEXT TO MY CADI THAT HAD A FULL TANK OF FUEL. I CALLED 911 AND THE ... Read more
Fire
Incident date: Mar 12, 2019
AT ABOUT APPROXIMATELY 4:22 AM THIS MORNING MY CAR WAS ENGULFED IN FLAMES IN MY DRIVEWAY. I WAS AWAKENED BY MY CADILLAC CTS 2003 CAR ALARM AS THE FLAMES WE'RE VISIBLE THRU MY BEDROOM WINDOW. AT WHICH TIME I RAN OUTSIDE TO TURN ON THE WATER HOSE TO TURN OFF THE FIRE AS MY FAMILY WAS SLEEPING IN THE HOUSE. MY HUSBAND'S CAR WAS RIGHT NEXT TO MY CADI THAT HAD A FULL TANK OF FUEL. I CALLED 911 AND THE ... Read more
Fire
CADILLAC
ESCALADE ESV
(2010) - AIR BAGS
Mar 12, 2019
Incident date: Mar 12, 2019
TAKATA RECALL I DRIVE A LOT AND DONT FEEL LIKE I SHOULD BE DRIVING MY FAMILY AROUND INA VEHICLE THAT THE AIR BAGS CAN EXPLODE
Incident date: Sep 1, 2018
LOW BEAM LIGHTING GIVES YOU NO VISIBILITY WHILE DRIVING IN THE DARK. I HAVE TO USE THE HIGH BEAMS AND BLIND THE ONCOMING TRAFFIC. THIS IS A SAFETY ISSUE FOR BOTH ME AND ONCOMING DRIVERS. ME, BECAUSE I WOULD WRECK USING MY LOW BEAMS AND ONCOMING VEHICLES COULD WRECK WHEN I USE MY HIGH BEAMS BLINDING THEM. I AM TOLD THIS IS BECAUSE OF THE MALFUNCTION OF THE SEAL AROUND THE LIGHTS.....IT LETS MOISTUR... Read more
Incident date: Mar 9, 2019
VEHICLE WOULD NOT START WHEN ATVTRAIN STATION. HAD TO LEAVE OVERNIGHT AND HAD IT TROUBLESHOT IN AM. A FAULTY FUEL PUMP RELAY WAS THE SUPPOSED CAUSE. CHANGED THE RELAY ON A WEDNESDAY MORNING AND CAR WAS GOOD TILL SATURDAY AFTERNOON WHEN IT STALLED OUT IN THE MIDDLE OF ROUTE 9 IN HEAVY TRAFFIC. AT THE TIME MY WIFE AND GRANDSON WERE IN THE CAR. I HAD TO PUSH THE VEHICLE OFF THE ROAD LUCKILY INTO... Read more
Incident date: Mar 9, 2019
VEHICLE WOULD NOT START WHEN ATVTRAIN STATION. HAD TO LEAVE OVERNIGHT AND HAD IT TROUBLESHOT IN AM. A FAULTY FUEL PUMP RELAY WAS THE SUPPOSED CAUSE. CHANGED THE RELAY ON A WEDNESDAY MORNING AND CAR WAS GOOD TILL SATURDAY AFTERNOON WHEN IT STALLED OUT IN THE MIDDLE OF ROUTE 9 IN HEAVY TRAFFIC. AT THE TIME MY WIFE AND GRANDSON WERE IN THE CAR. I HAD TO PUSH THE VEHICLE OFF THE ROAD LUCKILY INTO... Read more
Incident date: Mar 9, 2019
VEHICLE WOULD NOT START WHEN ATVTRAIN STATION. HAD TO LEAVE OVERNIGHT AND HAD IT TROUBLESHOT IN AM. A FAULTY FUEL PUMP RELAY WAS THE SUPPOSED CAUSE. CHANGED THE RELAY ON A WEDNESDAY MORNING AND CAR WAS GOOD TILL SATURDAY AFTERNOON WHEN IT STALLED OUT IN THE MIDDLE OF ROUTE 9 IN HEAVY TRAFFIC. AT THE TIME MY WIFE AND GRANDSON WERE IN THE CAR. I HAD TO PUSH THE VEHICLE OFF THE ROAD LUCKILY INTO... Read more
Incident date: Dec 3, 2017
THE LOW BEAM PROJECTOR HEADLIGHTS ARE DANGEROUSLY DIM. THERE HAVE BEEN NUMEROUSE COMPLAINTS ABOUT THIS ISSUE TO NTSA AND CADILLAC WITH NO SUGGESTION OR RESOLUTION. AS A LAW ENFORCEMENT OFFICER I KNOW THIS ISSUE IS EXTREAMLY SERIOUS. PLEASE INVESTIGATE THE LOW BEAM PROJECTOR HEADLIGHTS AND THE EXTREAMLY LOW LIGHT OUTPUT. WHEN DRIVING ON LOW BEAM YOU CAN NOT SEE THE ROAD. HIGH BEAMS WORK FINE.
Incident date: Aug 24, 2018
DIM LOW BEAM HEADLIGHTS THAT SEEM TO BE A COMMON COMPLAINT WITH THESE VEHICLES. GM CLAIMS NO WRONGDOING AND ANY REPAIR COSTS UP TO $1500. COMPLAINTS ABOUND THROUGHOUT THE INTERNET ABOUT THIS SERIES OF CARS. TOTALLY UNREASONABLE RESPONSES TO COMPLAINTS SUGGESTING THAT DEALER IS NOT RESPONSIBLE FOR THE PROBLEM. MY WIFE BOUGHT THIS CAR IN APRIL OF '18 AND, BECAUSE OF CITY DRIVING, DIDN'T REALLY DISC... Read more
Incident date: Feb 22, 2019
WE NOTICE OUR HIGHLIGHTS WAS VERY DIM FOR MONTHS I CALLED THE CADILLAC DEALERSHIP IN FORT WALTON BEACH FLORIDA AND SPOKE TO SOMEONE IN THEIR SERVICE DEPARTMENT, THAT SERVICE PERSON CLAIMED HE KNEW NOTHING ABOUT A RECALL ON THE HEADLIGHTS THEN WHEN I TOLD HIM THERE IS A CLASS ACTIONS LAWSUIT ON THE HEADLIGHTS PROBLEM HE PUT ME ON HOLD THEN WHEN HE GOT BACK ON THE LINE HE KNEW ABOUT THE PROBLEM AND ... Read more
Incident date: Feb 22, 2019
WE NOTICE OUR HIGHLIGHTS WAS VERY DIM FOR MONTHS I CALLED THE CADILLAC DEALERSHIP IN FORT WALTON BEACH FLORIDA AND SPOKE TO SOMEONE IN THEIR SERVICE DEPARTMENT, THAT SERVICE PERSON CLAIMED HE KNEW NOTHING ABOUT A RECALL ON THE HEADLIGHTS THEN WHEN I TOLD HIM THERE IS A CLASS ACTIONS LAWSUIT ON THE HEADLIGHTS PROBLEM HE PUT ME ON HOLD THEN WHEN HE GOT BACK ON THE LINE HE KNEW ABOUT THE PROBLEM AND ... Read more
Incident date: Sep 8, 2017
2015 CADILLAC HEAD LIGHTS ON DIM IS WHERE I AM UNABLE TO DRIVE AT NIGHT. THEY ARE VERY DIM AND AFTER TAKING TO DEALER WHEN IT WAS STILL UNDER WARRANTY THERE WAS NOTHING THAT THEY COULD DO. THIS NEEDS TO BE A RECALL ON GMC. IF ANYTHING SHOULD HAPPEN TO ME WHILE DRIVING AT NIGHT, GMC WILL BE HELD LIABLE FOR ANY INJURIES OR DEATHS. I HAVE THREE TIMES WHERE A CAR HAS PULLED OUT IN FRONT ON ME AND ... Read more
Incident date: Aug 1, 2018
THE LOW BEAM HEADLIGHTS HAVE GONE COMPLETELY OUT, IT HAPPENED OVER A SIGNIFICANT AMOUNT OF TIME, THEY SLOWLY BECAME VERY DIM AND NOW THE THEY ARE COMPLETELY OUT AND CANT BE USED AT NIGHT. I HAVE RESULTED IN USING MY HIGH-BEAMS TO DRIVE AT NIGHT. I HAVE SEEN MANY OTHER COMPLAINANTS BUT NO RESOLUTION.
Incident date: Mar 6, 2015
3 YEARS AGO I COMPLAINED TO HOLMAN CADILLAC ABOUT MOISTURE IN HEAD LIGHT ASSEMBLY WHICH CAUSE DIM LIGHTING ON DRIVER'S SIDE HEAD LIGHT SETTING OFF ERROR MESSAGES AND THE LENS STARTED TO CRACK AND TO HELP RESOLVE THE ISSUE, I TAPE THE LENS. GM REFUSED REPAIR UNDER BUMPER TO BUMPER WARRANTY AND THE DEALERSHIP TOLD ME I WOULD HAVE TO PAY $1,600.00 FOR THE REPLACEMENT.
Incident date: Nov 15, 2018
THE HEADLIGHTS ON LOW BEAM ARE SO DIM THE CAR IS NOT SAFELY DRIVABLE AT NIGHT. IT IS AS IF THERE ARE NO LIGHTS ON AT ALL. THE MECHANIC SAID THAT MOISTURE HAD GOTTEN INTO THE HEADLIGHT ASSEMBLY AND MADE THE LENS OBSTRUCTED.
Incident date: Mar 10, 2019
TAKATA RECALL---2007 CADILLAC ESCALADE, STABILITY LIGHT CONTROL COMES ON AND OFF. ALSO TRIGGERS MY ENGINE LIGHT TO STAY ON. TRACTION CONTROL LIGHT STAYS ON AS WELL. I HAVE REPLACE THE TIMING CHAIN, CAM SHAFT, OIL PRESSURE SENSOR, NEW SHOCKS, NEW COMPRESSOR, AND I KEEP THE OIL CHANGED. EVEN THE CADILLAC DEALER HAS WENT THRU AND THRU THIS VEHICLE REPLACING ALL THIS STUFF AND THOUSANDS OF DOLLA... Read more
Incident date: Mar 10, 2019
TAKATA RECALL---2007 CADILLAC ESCALADE, STABILITY LIGHT CONTROL COMES ON AND OFF. ALSO TRIGGERS MY ENGINE LIGHT TO STAY ON. TRACTION CONTROL LIGHT STAYS ON AS WELL. I HAVE REPLACE THE TIMING CHAIN, CAM SHAFT, OIL PRESSURE SENSOR, NEW SHOCKS, NEW COMPRESSOR, AND I KEEP THE OIL CHANGED. EVEN THE CADILLAC DEALER HAS WENT THRU AND THRU THIS VEHICLE REPLACING ALL THIS STUFF AND THOUSANDS OF DOLLA... Read more
Incident date: Mar 10, 2019
TAKATA RECALL---2007 CADILLAC ESCALADE, STABILITY LIGHT CONTROL COMES ON AND OFF. ALSO TRIGGERS MY ENGINE LIGHT TO STAY ON. TRACTION CONTROL LIGHT STAYS ON AS WELL. I HAVE REPLACE THE TIMING CHAIN, CAM SHAFT, OIL PRESSURE SENSOR, NEW SHOCKS, NEW COMPRESSOR, AND I KEEP THE OIL CHANGED. EVEN THE CADILLAC DEALER HAS WENT THRU AND THRU THIS VEHICLE REPLACING ALL THIS STUFF AND THOUSANDS OF DOLLA... Read more
Incident date: Feb 28, 2019
WE ARE HAVING ISSUES WITH THE LOW BEAM HEAD LAMPS. THEY ARE NOT SAFE!! WE HAVE CONTACTED THE DEALER ON SEVERAL OCCASIONS FOR HELP, ONLY TO GET A "IT'S NOT OUR PROBLEM" RESPONSE. GM IS SURELY AWARE, AS A SEARCH FOR HELP WITH THE ISSUE POPS UP MANY COMPLAINTS AND POSSIBLE CLASS ACTION LAW SUITS CURRENTLY IN THE WORKS. WHAT BRINGS ME HERE NOW IS, MY WIFE RECENTLY DONE SOME SERIOUS DAMAGE TO THE CA... Read more
Crash
1 injured
Incident date: Feb 28, 2019
WE ARE HAVING ISSUES WITH THE LOW BEAM HEAD LAMPS. THEY ARE NOT SAFE!! WE HAVE CONTACTED THE DEALER ON SEVERAL OCCASIONS FOR HELP, ONLY TO GET A "IT'S NOT OUR PROBLEM" RESPONSE. GM IS SURELY AWARE, AS A SEARCH FOR HELP WITH THE ISSUE POPS UP MANY COMPLAINTS AND POSSIBLE CLASS ACTION LAW SUITS CURRENTLY IN THE WORKS. WHAT BRINGS ME HERE NOW IS, MY WIFE RECENTLY DONE SOME SERIOUS DAMAGE TO THE CA... Read more
Crash
1 injured
Incident date: Mar 9, 2018
LOW BEAM HEADLIGHTS ARE SO DIM IT IS NOT SAFE TO DRIVE AT NIGHT UNLESS HIGH BEAMS ARE USED WHICH IS ALSO NOT SAFE.
Incident date: Mar 8, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED FOR TWO YEARS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CAL... Read more
Incident date: Mar 1, 2019
"TAKATA RECALL" WHILE DRIVING AT NIGHT THE HEADLIGHTS STARTING TO BE DIM. I THOUGHT IT WAS MY EYE SITE AT FIRST. LAST FRIDAY MARCH 1, 2019 MY HUSBAND WAS WITH ME DRIVING IN RISING SUN MARYLAND AND IT GOT REAL SCARY AS WE WERE DRIVING AND THEY WENT ALMOST TOTALLY DARK. I SLOWED TO A CRAWL AND HIT MY HIGH BEAMS JUST A SECOND BEFORE I HIT THE ONCOMING CAR FROM THE OTHER DIRECTION. I WAS ALREADY ACR... Read more