Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Mar 1, 2019
ON 03-01-2019 I WAS TRAVELING SOUTH ON DIXIELAND ROAD IN ROGERS, ARKANSAS. AS I APPROACHED THE INTERSECTION OF PERSIMMON ST. I SAW THAT I WAS ABOUT TO RUN A RED LIGHT. I HIT THE BRAKES HARD AND SWERVED LEFT TO TRY AND AVOID HITTING AN SUV. I WAS UNABLE TO AVOID THE VEHICLE AND THE FRONT AND RIGHT SIDE OF THE 2011 CADILLAC SRX I WAS DRIVING HIT THE SUV. I WAS THROWN INTO THE PASSENGER FLOORBOARD AN... Read more
Crash
1 injured
Incident date: Apr 22, 2019
FRONT PASSENGER SIDE BRAKE LINE FAILURE. FAILURE WAS ON THE HARD LINE BETWEEN THE ABS DISTRIBUTION BLOCK TO THE CONNECTION POINT WHICH LEADS TO THE CALIPER. CORROSION HAS LEAD TO A LINE FAILING WITH A HOLE LOCATED ON THE TOP SIDE OF BRAKE LINE. CAR WAS BEING PARKED. BRAKE PEDAL WAS BEING HELD WHILE THE EMERGENCY BRAKE WAS BEING APPLIED. SUDDENLY THE BRAKE PRESSURE GAVE UP AND THE PEDAL WHEN T... Read more
Incident date: Apr 23, 2019
ON MY WAY HOME TODAY THE SERVICE LIGHT AIRBAG COME ON STATING THAT THE AIRBAG NEEDS TO BE SERVICED.
Incident date: Apr 1, 2019
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WATER LEAKED INTO THE SUN ROOF. AN UNKNOWN DEALER PERFORMED A DIAGNOSTIC TEST, BUT WAS UNABLE TO DIAGNOSE OR REPAIR THE SUN ROOF SEAL TUBES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000.
Incident date: Mar 4, 2019
INSTRUMENT PANEL GOES IN & OUT. CAN'T TELL HOW FAST YOU'RE GOING, WHAT GEAR YOU'RE IN, WHETHER YOU'RE IN PARK REVERSE DRIVE. WAS TOLD PREVIOUS RECALL 08V441000 WAS ISSUED 8/28/2008 ADDRESSED THIS ISSUE. DON'T FEEL SAFE DRIVING. DEALER CAN'T GET NEW PART TO REPLACE ELECTRICAL PROBLEM. INSTRUMENT PANEL CLUSTER WILL GO OUT WHILE YOU ARE DRIVING ALONG OR PARKED.
Incident date: Mar 4, 2019
INSTRUMENT PANEL GOES IN & OUT. CAN'T TELL HOW FAST YOU'RE GOING, WHAT GEAR YOU'RE IN, WHETHER YOU'RE IN PARK REVERSE DRIVE. WAS TOLD PREVIOUS RECALL 08V441000 WAS ISSUED 8/28/2008 ADDRESSED THIS ISSUE. DON'T FEEL SAFE DRIVING. DEALER CAN'T GET NEW PART TO REPLACE ELECTRICAL PROBLEM. INSTRUMENT PANEL CLUSTER WILL GO OUT WHILE YOU ARE DRIVING ALONG OR PARKED.
Incident date: Mar 4, 2019
INSTRUMENT PANEL GOES IN & OUT. CAN'T TELL HOW FAST YOU'RE GOING, WHAT GEAR YOU'RE IN, WHETHER YOU'RE IN PARK REVERSE DRIVE. WAS TOLD PREVIOUS RECALL 08V441000 WAS ISSUED 8/28/2008 ADDRESSED THIS ISSUE. DON'T FEEL SAFE DRIVING. DEALER CAN'T GET NEW PART TO REPLACE ELECTRICAL PROBLEM. INSTRUMENT PANEL CLUSTER WILL GO OUT WHILE YOU ARE DRIVING ALONG OR PARKED.
Incident date: Sep 1, 2009
STABILITRAC/BRAKES WARNING LIGHTS ON THE DASHBOARD COME ON INTERMITATELY, WHEN IT'S HOT OUT. OR JUST SITTING AT IDLE FOR 30 SECONDS. FRONT BRAKES PUMP ON AND OFF, WHEN MOVING
Incident date: Sep 1, 2009
STABILITRAC/BRAKES WARNING LIGHTS ON THE DASHBOARD COME ON INTERMITATELY, WHEN IT'S HOT OUT. OR JUST SITTING AT IDLE FOR 30 SECONDS. FRONT BRAKES PUMP ON AND OFF, WHEN MOVING
Incident date: Apr 26, 2018
HEAD LIGHTS WHEN ON SEEM TO GO DIM. IT IS A KNOWN PROBLEM, THOUSANDS OF VEHICLES ARE AFFECTED. MOVING OR STANDING STILL, THE LOW BEAMS DO NOT ADEGUATELY ILLUMINATE THE ROAD IN FRONT OF YOU. HIGH BEAMS ARE FINE, IN MY CASE IT IS THE RIGHT HEADLIGHT. SOME PEOPLE HAVE THE LEFT ONE OR BOTH ARE DIM. CADILLAC WANTS TO CHARGE $1,500 TO FIX SOMETHING THAT IS POORLY ENGINEERED.
Incident date: Apr 26, 2018
HEAD LIGHTS WHEN ON SEEM TO GO DIM. IT IS A KNOWN PROBLEM, THOUSANDS OF VEHICLES ARE AFFECTED. MOVING OR STANDING STILL, THE LOW BEAMS DO NOT ADEGUATELY ILLUMINATE THE ROAD IN FRONT OF YOU. HIGH BEAMS ARE FINE, IN MY CASE IT IS THE RIGHT HEADLIGHT. SOME PEOPLE HAVE THE LEFT ONE OR BOTH ARE DIM. CADILLAC WANTS TO CHARGE $1,500 TO FIX SOMETHING THAT IS POORLY ENGINEERED.
Incident date: Apr 19, 2019
WHEN DRIVING AT NIGHT, IT IS NEARLY IMPOSSIBLE TO SEE WITH NOT ONLY THE LINES IN THE ROAD, BUT ANYTHING IN THE ROAD! THIS IS THE MOST UNSAFE VEHICLE I'VE EVER DRIVEN. WHEN I HAVE TO USE MY BRIGHTS TO NAVIGATE MY WAY, OBVIOUSLY THOSE VEHICLES WHO PASS ME...AS WERE AS THOSE IN FRONT OF ME ( LESS THAN 200 FEET) GET ANGRY. THEY DONT REALIZE THAT IT'S MORE DANGEROUS FOR ME TO DRIVE WITH MY BRIGHTS OFF!... Read more
Incident date: Apr 18, 2019
WHILE DRIVING AT NIGHT WE HAVE NOTICED THE HEAD LIGHTS LOOKED DIM. OVER SOME TIME THEY HAVE BECOME VERY DIM. I TALKED WITH THE CADILLAC DEALER ON APRIL 19,2019 AND WAS ADVISED THIS IS A PROBLEM WITH THE SRX MODELS BECAUSE OF MOISTURE GETTING INTO THE AREA CAUSING THE LAMP TO FAIL. I WAS ADVISED THAT TO REPLACE THE HEADLIGHT IS VERY EXPENSIVE HOWEVER NOT A GUARANTEE SINCE THE MOISTURE INTRUSION IS... Read more
Incident date: Apr 18, 2018
THERE'S A VERY HARD JERKING COMING FROM SOME WHERE IN THE REAR AREA WHILE DRIVING. WHEN THIS HAPPENS THERE IS A LOST OF POWER. ALSO THE ENGINE OIL IS GOING SOME WHERE ,I KEEP HAVING TO PUT OIL IN IT , ABOUT TWO TO THREE QUARTS A WEEK. WHEN THE OIL GETS REAL LOW THE ENGINE SHAKES AND RUNS LIKE CRAP AND ACTS LIKE IT WANTS TO CUT OFF.
Incident date: Apr 18, 2018
THERE'S A VERY HARD JERKING COMING FROM SOME WHERE IN THE REAR AREA WHILE DRIVING. WHEN THIS HAPPENS THERE IS A LOST OF POWER. ALSO THE ENGINE OIL IS GOING SOME WHERE ,I KEEP HAVING TO PUT OIL IN IT , ABOUT TWO TO THREE QUARTS A WEEK. WHEN THE OIL GETS REAL LOW THE ENGINE SHAKES AND RUNS LIKE CRAP AND ACTS LIKE IT WANTS TO CUT OFF.
Incident date: Jan 1, 2019
HEADLIGHTS ARE TERRIBLE...POOR PROJECTION/DIM LIGHTING CAUSING DANGEROUS NIGHT TRAVEL... I HAVE REPLACED BULBS TWICE WITH NO IMPROVEMENT...
Incident date: Jan 25, 2019
S10 DOT/I: LETTER FROM CONGRESSMAN CLINE ON BEHALF OF CONSTITUENT REGARDING THE DIFFICULTY SHE IS EXPERIENCING WITH HER 2015 CADILLAC ESCALADE (ATTN: KJERSTEN CROKE). *LD THE CONSUMER STATED THE VEHICLE'S RADIATOR LEAKED DUE TO EXCESSIVE RECYCLING OF THE THERMOSTAT. COOLANT WAS LEAKING FROM THE RADIATOR TUBES. THIS FAILURE WAS REPAIRED PER THE TECHNICAL BULLETIN 9I1513E. THE VEHICLE WOULD VIBRA... Read more
Incident date: Jan 25, 2019
S10 DOT/I: LETTER FROM CONGRESSMAN CLINE ON BEHALF OF CONSTITUENT REGARDING THE DIFFICULTY SHE IS EXPERIENCING WITH HER 2015 CADILLAC ESCALADE (ATTN: KJERSTEN CROKE). *LD THE CONSUMER STATED THE VEHICLE'S RADIATOR LEAKED DUE TO EXCESSIVE RECYCLING OF THE THERMOSTAT. COOLANT WAS LEAKING FROM THE RADIATOR TUBES. THIS FAILURE WAS REPAIRED PER THE TECHNICAL BULLETIN 9I1513E. THE VEHICLE WOULD VIBRA... Read more
Incident date: Jan 25, 2019
S10 DOT/I: LETTER FROM CONGRESSMAN CLINE ON BEHALF OF CONSTITUENT REGARDING THE DIFFICULTY SHE IS EXPERIENCING WITH HER 2015 CADILLAC ESCALADE (ATTN: KJERSTEN CROKE). *LD THE CONSUMER STATED THE VEHICLE'S RADIATOR LEAKED DUE TO EXCESSIVE RECYCLING OF THE THERMOSTAT. COOLANT WAS LEAKING FROM THE RADIATOR TUBES. THIS FAILURE WAS REPAIRED PER THE TECHNICAL BULLETIN 9I1513E. THE VEHICLE WOULD VIBRA... Read more
Incident date: Dec 1, 2018
STEERING LOCKS UP AT IDLE AND LOW SPEEDS. TAKES ALL MY STRENGTH TO OVERCOME THIS SITUATION ALMOST CAUSED AN ACCIDENT. HAPPENS IN PARK LOTS, CITY AND SUPERHIGHWAY. SINCE DECEMBER OF 2018. I CALLED GM AND CADILLAC AND THEY REFUSED TO TELL ME THE REPLACEMENT PART NUMBER FOR POWER STEERING FLUID LISTED IN THE OWNERS MANUAL
Incident date: Apr 10, 2019
TAKARA RECALL FOR TIMING CHAIN ON 2009 CADILLAC CTS. TOOK TO DEALER AND THEY WONT COVER IT. CAR WAS STATIONARY WHEN THE LIGHT CAME ON.
Incident date: Apr 10, 2019
TAKARA RECALL FOR TIMING CHAIN ON 2009 CADILLAC CTS. TOOK TO DEALER AND THEY WONT COVER IT. CAR WAS STATIONARY WHEN THE LIGHT CAME ON.
Incident date: Apr 10, 2019
TAKARA RECALL FOR TIMING CHAIN ON 2009 CADILLAC CTS. TOOK TO DEALER AND THEY WONT COVER IT. CAR WAS STATIONARY WHEN THE LIGHT CAME ON.
Incident date: Jul 12, 2018
THE HEADLIGHTS ARE EXTREMELY DIM EVEN AFTER HAVING REPLACED THE BULBS.
Incident date: Apr 9, 2019
SERVICE SIDE DETECTION SYSTEM ALERT IN DIC. WHILE DRIVING IN CITY, MULTIPLE ALERTS IN DASH BOARD AND INTERMITTENT BLACK OUT OF ALL GAGES AND INDICTORS TOTALLY UNPREDICTABLE, UNRELIABLE AND UNSAFE.
Incident date: Apr 9, 2019
SERVICE SIDE DETECTION SYSTEM ALERT IN DIC. WHILE DRIVING IN CITY, MULTIPLE ALERTS IN DASH BOARD AND INTERMITTENT BLACK OUT OF ALL GAGES AND INDICTORS TOTALLY UNPREDICTABLE, UNRELIABLE AND UNSAFE.
Incident date: Apr 9, 2019
SERVICE SIDE DETECTION SYSTEM ALERT IN DIC. WHILE DRIVING IN CITY, MULTIPLE ALERTS IN DASH BOARD AND INTERMITTENT BLACK OUT OF ALL GAGES AND INDICTORS TOTALLY UNPREDICTABLE, UNRELIABLE AND UNSAFE.
Incident date: Apr 8, 2019
HAD TO REPLACE PASSENGER HEADLIGHT TWICE DO TO CONDENSATION SHORTING OUT THE HEADLIGHT SYSTEM AT A COST OF $1,826.22 CADILLAC SRX 2012 WITH 58,521,MILES.THE FIRST REPLACEMENT WAS AT 27,294 MILES. GM KNOWS THEY HAVE A PROBLEM BUT WILL NOT RECALL.
Incident date: Mar 6, 2018
2013 CADILLAC SRX LOW BEAMS ARE VERY DIM DUE TO MOISTURE IN THE PROJECTOR BOWLS. I REPLACED THE FACTORY HALOGEN BULBS WITH AFTERMARKET HID BULBS BUT THE PROBLEM STILL EXISTS. I AM FORCED TO USE HIGH BEAMS DURING RAIN AND IN LOW LIGHT CONDITIONS SINCE YOU CANNOT SEE THE ROAD AND DRIVING IS VERY DANGEROUS. CADILLAC DEALER SAID THAT BOTH HEADLIGHT ASSEMBLIES NEED TO BE REPLACED AT A COST OF $1500.
Incident date: Apr 21, 2018
PURCHASED 2016 CADILLAC ESCALADE ESV FOR MY WIFE ON OUR 10 YEAR ANNIVERSARY. CAR WAS EVERYTHING WE DREAMED OF UNTIL AROUND 15K MILES. BETWEEN 40-50MPH STARTED NOTICING A CONSTANT SHUTTER. THE ENTIRE VEHICLE WOULD DRIVE LIKE WE WERE DRIVING OVER THE WARNING BUMPS ON SIDE OF ROAD. IN THE SAME TIME FRAME WE STARTED NOTICING THE VEHICLE WOULD SHIFT HARD FROM PARK TO REVERSE AT VARIOUS TIMES. CONTAC... Read more
Incident date: Mar 28, 2019
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CADILLAC OF BELLEVUE (600 116TH AVE NE, BELLEVUE, WA 98004, (866) 971-3359) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF T... Read more
Incident date: Mar 29, 2019
TL* THE CONTACT OWNS A 2002 CADILLAC SEVILLE. WHILE THE VEHICLE WAS STOPPED AT A DRIVE THRU WINDOW, THE SEAT BELT MECHANISM EXPLODED AND SMOKE FILLED THE CABIN. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Fire
Incident date: Jan 8, 2018
BY FEBRUARY 2017 WE NOTICED THE HEADLIGHTS WERE DIM AND MALFUNCTION, LEAVING US IN FEAR THEY WILL FAIL WHILE DRIVING AT NIGHT, WHICH CAUSED THE SUV TO STAY PARKED AT NIGHT UNLESS ABSOLUTELY NEEDED. ONE NIGHT , COMING BACK FROM AIRPORT WE PULLED OFF THE ROAD AND SAW THE LOW-BEAM HEADLIGHTS HAD COMPLETELY FAILED, WE HAD TO DRIVE HOME WITH THE LAMPS IN "BRIGHT" MODE.THE OUTSIDE INSPECTION INDICATE... Read more
Incident date: Feb 28, 2018
HEADLIGHTS ARE SO DIM I CANNOT SEE THE ROAD AT NIGHT. I TRIED TO REPLACE THE ORIGINAL BULBS WITH LED LIGHTS AND WHILE IT HELPED A LITTLE I STILL CANNOT SEE.
Incident date: Feb 18, 2019
THE HEADLIGHTS ARE NOT SAFE TO DRIVE WITH AT NIGHT DUE TO LOW HEADLIGHT BEAM. I HAVE TO DRIVE WITH MY HEADLIGHTS ON HIGH BEAM IN ORDER TO SEE THE ROAD.
Incident date: Apr 2, 2019
CADILLAC 2010 SRX HAS MOISTURE IN BOTH HEADLAMPS AGAIN. LEFT HEADLIGHTS HAS STOPPED WORKING, RIGHT SIDE IS WORKS ON AND OFF. HEADLAMPS HAVE BEEN FIXED PREVIOUSLY DUE TO MOISTURE. WHEN WILL THE FEDERAL GOVERNMENT AND/OR CADILLAC GOING TO HAVE A RECALL ON THIS? THIS IS A COMMON SAFETY PROBLEM WITH THESE CARS AND ARE EXTREMELY DANGEROUS TO DRIVE DURING RAIN, SNOW, OR AT NIGHT. HELP!!!
Incident date: May 16, 2018
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE THE VEHICLE WAS ENGAGED IN PARK, IT ROLLED BACKWARDS ON ITS OWN AND STRUCK ANOTHER VEHICLE. THE CONTACT WAS SEATED IN THE FRONT PASSENGER SEAT AT THE TIME OF THE FAILURE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE SHOULDER THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO DOUG RICHERT CAD... Read more
Crash
1 injured
Incident date: Apr 1, 2018
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING AT DUSK, THE HEADLAMPS FAILED TO PROPERLY ILLUMINATE THE ROADWAY. THE VEHICLE WAS TAKEN TO KERBECK CADILLAC ATLANTIC CITY (LOCATED AT 340 N ALBANY AVE, ATLANTIC CITY, NJ 08401, (609) 246-2211) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BULBS COULD BE REPLACED AND THE HEADLAMP LENS COULD BE RESTORED; HOWEVER, THE FAILURE COULD RECUR. T... Read more
Incident date: Feb 4, 2019
HID HEADLIGHTS KEEP FILLING WITH CONDENSATION AND BURNING OUT. DEALER WANTS OVER $1800 TO FIX...FOR HEADLIGHTS!
Incident date: Apr 9, 2019
CADILLAC CUE SCREEEN SHATTERED BENEATH SURFACE WHILE SITTING IN PARKING LOT.
Incident date: Mar 1, 2019
TL* THE CONTACT OWNS A 2015 CADILLAC ESCALADE. WHILE DRIVING 60 MPH AND SWITCHING LANES, THE SIDE DETECTION OFF WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO QUANTRELL CADILLAC (1490 E NEW CIRCLE RD, LEXINGTON, KY 40509, (859) 559-0868) WHERE IT WAS DIAGNSOED THAT THE DRIVER'S SIDE COLLISION AVOIDANCE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOT MAD... Read more
Incident date: May 31, 2015
THE LOW LEVEL HEADLIGHTS IN THIS SRX HAVE BEEN DIM, TO THE POINT OF BEING NO BRIGHTER THAN THE PARKING LIGHTS. THIS HAS BEEN AN ISSUE SINCE MY WIFE ORIGINALLY PURCHASED THE VEHICLE ABOUT 4 YEARS AGO, AND HAS GOTTEN PROGRESSIVELY WORSE. WE RECENTLY REFINANCED IT IN MY NAME. WE CANNOT DRIVE AT NIGHT OR IN THE RAIN. THE ISSUE IS DUE TO WATER AND MOISTURE BUILDUP IN THE HEADLIGHT. THIS IS A COMMON AND... Read more
Incident date: Apr 4, 2019
DRIVERS SIDE HEADLIGHT CONTAINS MOISTURE WHICH SHORTS OUT THE BALLAST AND IGNITOR AND BLOWS THE HID HEADLIGHT. THERE IS NOT A PROPER SEAL ON HEADLIGHT AND CADILLAC KNOWS THIS.THEY HAVE BEEN RECALLED IN FLORIDA, CALIFORNIA! IN WISCONSIN THE SAME ISSUE WITH MOISTURE. I HAVE REPLACED BOTH SIDES 7 TIMES. THE CAR DEALER REFUSED TO FIX. THE CADILLAC DEALER ALSO WILL NOT ACKNOWLEDGE THE PROBLEM EITHER. A... Read more
Incident date: Apr 3, 2019
I'VE HAD THIS VEHICLE SINCE 3-28-2019 AND I'M ALREADY HAVING SHIFTING PROBLEMS WITH THE VEHICLE. AFTER DOING SOME RESEARCH, I'VE DISCOVERED THAT THIS IS A COMMON ISSUE WITH CADILLAC. MY ESCALADE HAS 45,000 MILES ON IT, SO THIS SHOULDN'T BE A PROBLEM. I'M WORRIED ABOUT THIS HESITATION PROBLEM DURING DRIVING, WHICH MAY LED TO A POTENTIAL ACCIDENT OR WORSE.
Incident date: Apr 3, 2019
I'VE HAD THIS VEHICLE SINCE 3-28-2019 AND I'M ALREADY HAVING SHIFTING PROBLEMS WITH THE VEHICLE. AFTER DOING SOME RESEARCH, I'VE DISCOVERED THAT THIS IS A COMMON ISSUE WITH CADILLAC. MY ESCALADE HAS 45,000 MILES ON IT, SO THIS SHOULDN'T BE A PROBLEM. I'M WORRIED ABOUT THIS HESITATION PROBLEM DURING DRIVING, WHICH MAY LED TO A POTENTIAL ACCIDENT OR WORSE.
Incident date: Jan 17, 2019
CONVERTIBLE TOP HAS SEPARATED FROM THE FRAME. DID NOT COME COMPLETELY OFF, BUT CANNOT DRIVE CAR WITH TOP UP (CLOSED) AS IT WILL MOST LIKELY DETACH AT HIGHWAY SPEEDS.
Incident date: Mar 1, 2019
BOUGHT THE 2011 SRX IN 2018. IMMEDIATELY HAD TO HAVE THE ENTIRE PASSENGER SIDE HEADLIGHT ASSEMBLY REPLACED BECAUSE OF MOISTURE INTRUSION. NOW 6 MONTHS LATER THE SAME PROBLEM HAS APPEARED IN THE DRIVERS SIDE HEADLIGHT. VISIBILITY AT NIGHT IS BADLY COMPROMISED. REPAIR IS VERY COSTLY.
Incident date: Dec 5, 2018
HIGH MOUNT BRAKE LIGHT QUIT WORKING. I REPLACED THE LIGHT WITH A NEW LIGHT. I FOUND OUT THE BODY CONTROL MODULE HAS GONE OUT NOT THE LIGHT AND WILL BE AROUND $600 TO REPLACE. SINCE THEN I HAVE NOTICED A LOT OF OTHER CADILLAC CTS HIGH MOUNT BRAKE LIGHTS ARE OUT WITH THE SAME PROBLEM.
Incident date: Apr 5, 2019
THE FRONT SUSPENSION WAS MAKING A LOT OF LOUD NOISE, ESPECIALLY WHEN DRIVING OVER ANY BUMPS. I TOOK IT TO THE LOCAL CADILLAC DEALERSHIP AND WAS TOLD THERE ARE NO LUBRICATION FITTING ON THE FRONT SUSPENSION OF THE 2010 SRX AND IT HAD SERIOUSLY WORN OUT TIE ROD ENDS AND CONTROL ARM AND THEY NEEDED TO BE REPLACED IMMEDIATELY.
Incident date: Apr 3, 2019
THE NORMAL HEADLIGHTS (NOT THE HIGH BEAMS) ARE SO, SO, SO DIM EVEN WITH BRAND NEW BULBS, THE CAR IS INCREDIBLY DANGEROUS TO DRIVE AT NIGHT. ALMOST CAUSED 2 ACCIDENTS. THIS IS A KNOWN PROBLEM OF THE HEADLIGHT ASSEMBLY HOUSING WHICH DETERIORATES ON THE INSIDE (PRESUMABLY CAUSED BY THE MOISTURE GETTING IN AND RUINING THE INSIDE OF THE HOUSING SO THAT VERY LITTLE LIGHT FROM THE BULBS CAN MAKE IT OUT).... Read more