Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: May 29, 2019
THERE IS AN EXISTING RECALL FILED ON 9/19/2014 FOR THE 2014 CADILLAC SRX FOR A "POSSIBLE LOOSE REAR SUSPENSION TOE ADJUSTER LINK" WHICH CAN CAUSE LOSS OF VEHICLE CONTROL AND INCREASE THE RISK OF A CRASH. THE NHTSA CAMPAIGN NUMBER IS 14V571000. ON 5/21/19, I FIRST NOTICED THAT WHEN DRIVING DOWN THE HIGHWAY, MY CAR WOULD PULL TO THE LEFT QUITE A BIT, ALMOST AS IF IT WAS BEING HIT WITH A HIGH WIN... Read more
Incident date: Jun 24, 2015
HEADLIGHTS ARE TOO DIM. SAFETY HAZARD. MECHANICS SAY NOTHING I CAN DO EXCEPT TRY REPLACE THE ENTIRE HEADLIGHT AT $1500 EACH. AND, WHO KNOWS IF THIS WOULD WORK? THE HEADLIGHTS DO NOT WORK PROPERLY AND THIS IS A KNOWN PROBLEM WITH THIS MODEL. I CANNOT SPEND $3,000 AS THIS IS HALF THE VALUE OF THE CAR. THE HEADLIGHTS SHOULD BE REPLACED BY THE MANUFACTURER BECAUSE THIS IS A SAFETY HAZARD. I CANNOT D... Read more
Incident date: May 22, 2019
TL* THE CONTACT OWNS A 2017 CADILLAC ESCALADE. WHILE ATTEMPTING TO UNLOCK THE VEHICLE WITH THE KEY FOB, IT WOULD NOT UNLOCK. THE CONTACT HAD TO MANUALLY UNLOCK THE VEHICLE. ALSO, THE VEHICLE DID NOT START WHEN THE PUSH START BUTTON WAS DEPRESSED. THE VEHICLE WAS JUMPSTARTED, BUT IT HAD VERY LITTLE POWER. THE VEHICLE WAS TOWED TO AMESBURY CHEVROLET (103 MACY STREET, AMESBURY, MA 01913) WHERE IT WAS... Read more
Incident date: May 22, 2019
TL* THE CONTACT OWNS A 2017 CADILLAC ESCALADE. WHILE ATTEMPTING TO UNLOCK THE VEHICLE WITH THE KEY FOB, IT WOULD NOT UNLOCK. THE CONTACT HAD TO MANUALLY UNLOCK THE VEHICLE. ALSO, THE VEHICLE DID NOT START WHEN THE PUSH START BUTTON WAS DEPRESSED. THE VEHICLE WAS JUMPSTARTED, BUT IT HAD VERY LITTLE POWER. THE VEHICLE WAS TOWED TO AMESBURY CHEVROLET (103 MACY STREET, AMESBURY, MA 01913) WHERE IT WAS... Read more
Incident date: May 28, 2019
EXTERIOR LIGHTING: THE HEAD LIGHT LOW BEAMS ON THIS VEHICLE ARE INFERIOR AND A SAFETY HAZARD. THEY DO NOT ILLUMINATE FAR ENOUGH IN FRONT OF THE CAR AND ARE NOT BRIGHT ENOUGH. I HAVE HIT SEVERAL CURBS AT NIGHT JUST BECAUSE YOU JUST CAN'T SEE THEM GOING AROUND CURBS OR AT INTERSECTIONS WITH THE LIGHTS ON THIS SUV. TALKED TO DEALER ABOUT REPLACEMENT WITH AUTO PART STORE HEADLAMPS, AND THE RESPONSE ... Read more
Crash
Incident date: May 23, 2019
MOON ROOF DRAIN LINE OBSTRUCTED POSSIBLE PINCHED DURING MANUFACTURE. DRIPPING BROUGHT TO DEALERS ATTENTION . SERVICE TECNITION MAY HAVE APPLIED AIR PRESSURE TO DRAIN LINE BURSTING IT. WATER FROM RAIN THEN LEAKED ON ELECTRONICS PACKAGE UNDER DRIVER SIDE DASH. DRIVER BECAME LOCKED IN AUTO DUE TO WET MALFUNCTIONING ELECTRONIC PACKAGE. POSSIBLE HAZARD IN EMERGENCY SITUATION.
Incident date: May 11, 2019
DASH CONTROL UNIT STOP WORKING AND OVER HEATER
Incident date: May 11, 2019
THE 2014 CADILLAC SRX HAD 75K MILES ON THE ODOMETER, THE DRIVER EXPERIENCED A WOBBLE FEELING IN THE SUSPENSION OF THE CAR WHILE DRIVING ON THE HIGHWAY THEN HEARD A BANG AND THE CAR WENT OUT OF CONTROL AT HIGH SPEEDS. THE READ END OF THE CAR VEERED TO THE RIGHT. FORTUNATELY, NO OTHER CARS WERE ON THE ROAD AS THE CAR WENT ACROSS MULTIPLE LANES WHILE OUT OF CONTROL. THE DRIVER WAS ABLE TO PULL THE... Read more
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT CALLED AUTONATION CADILLAC WEST PALM BEACH AT 561-291-8073 (LOCATED AT 2101 45TH ST, WEST PALM BEACH, FL 33407) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN TH... Read more
Incident date: May 30, 2016
TL* THE CONTACT OWNS A 2001 CADILLAC SEVILLE. THE CONTACT STATED THAT WHILE SITTING IN THE FRONT DRIVER SIDE SEAT WITH THE VEHICLE OFF AND KEY OUT OF THE IGNITION, THE SIDE AIR BAG DEPLOYED WITHOUT AN IMPACT. THERE WAS A LOUD BOOM AND A GRAY SUBSTANCE EMITTED FROM THE AIR BAGS. THE FOLLOWING MORNING, THE SEAT BELT ANCHOR FRACTURED. THE DRIVER SUSTAINED A LOSS OF HEARING IN THE LEFT EAR, 3 NECK FRA... Read more
1 injured
Incident date: May 16, 2019
WHILE DRIVING THE VEHICLE IT STUMPS IN THE REAR AND ALSO JOLTS IN THE FRONTS.
Incident date: May 16, 2019
WHILE DRIVING THE VEHICLE IT STUMPS IN THE REAR AND ALSO JOLTS IN THE FRONTS.
Incident date: May 16, 2019
WHILE DRIVING THE VEHICLE IT STUMPS IN THE REAR AND ALSO JOLTS IN THE FRONTS.
Incident date: Jan 1, 2017
THE HEADLIGHTS ON MY 2013 CADILLAC SRX ARE TOO DIM TO DRIVE VEHICHLE AT NIGHT . THIS IS A KNOW PROBLEM AND SHOULD BE FIXED BY GM. I HAVE REPLACED BULBS BUT DID NOT HELP.
Incident date: May 20, 2019
LOW BEAM HEADLIGHTS HAVE BECOME SO DIM, DRIVING AT NIGHT IS VERY DIFFICULT WITHOUT USING THE HIGH BEAMS. USING HIGH BEAMS CREATES A SAFETY ISSUE FOR ONCOMING DRIVERS, SO THIS ISN'T AN OPTION. REPLACING THE HEADLIGHTS WITH OEM PRODUCTS IS A SHORT TERM FIX AS THE REPLACEMENT PRODUCT IS AS DEFECTIVE AS THE ORIGINAL. I'VE RESEARCHED THIS AND FOUND THIS IS A KNOWN PROBLEM ON CADILLAC SRX FROM 2010 ... Read more
Incident date: May 21, 2019
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE THE VEHICLE WAS REVERSING OUT OF A PARKING LOT, THE GEAR SHIFTER FAILED TO SHIFT OUT OF REVERSE. THE CONTACT APPLIED THE EMERGENCY BRAKE, EXITED THE VEHICLE, LOOKED UNDERNEATH, AND NOTICED THAT THE BUSHING CABLE WAS DETACHED, WHICH WAS CONNECTED TO THE TRANSMISSION LEVER. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC... Read more
Incident date: Jan 18, 2019
MY REAR TAIL LIGHTS FOR MY WAGON HAVE SEPARATED FROM THE TOP OF THE CAR DUE TO POOR DESIGN. SPOKE WITH CADILLAC & GM, BOTH REFUSE TO BELIEVE IT'S A DESIGN FLAW ON THE WAGON MODELS. BOTH STATED CAR OUT OF WARRANTY DUE TO MILEAGE/YEAR. ASKED IF THEY COULD TELL ME WHAT WAS USED TO ATTACH LAMPS TO VEHICLE, NEITHER HAS A CLUE. DEALER WANTS $2100 TO REPLACE, BUT NO GUARANTEE THAT IT WON'T HAPPEN AGAI... Read more
Incident date: Jan 18, 2019
MY REAR TAIL LIGHTS FOR MY WAGON HAVE SEPARATED FROM THE TOP OF THE CAR DUE TO POOR DESIGN. SPOKE WITH CADILLAC & GM, BOTH REFUSE TO BELIEVE IT'S A DESIGN FLAW ON THE WAGON MODELS. BOTH STATED CAR OUT OF WARRANTY DUE TO MILEAGE/YEAR. ASKED IF THEY COULD TELL ME WHAT WAS USED TO ATTACH LAMPS TO VEHICLE, NEITHER HAS A CLUE. DEALER WANTS $2100 TO REPLACE, BUT NO GUARANTEE THAT IT WON'T HAPPEN AGAI... Read more
Incident date: Jan 18, 2019
MY REAR TAIL LIGHTS FOR MY WAGON HAVE SEPARATED FROM THE TOP OF THE CAR DUE TO POOR DESIGN. SPOKE WITH CADILLAC & GM, BOTH REFUSE TO BELIEVE IT'S A DESIGN FLAW ON THE WAGON MODELS. BOTH STATED CAR OUT OF WARRANTY DUE TO MILEAGE/YEAR. ASKED IF THEY COULD TELL ME WHAT WAS USED TO ATTACH LAMPS TO VEHICLE, NEITHER HAS A CLUE. DEALER WANTS $2100 TO REPLACE, BUT NO GUARANTEE THAT IT WON'T HAPPEN AGAI... Read more
Incident date: May 18, 2019
IN ALL VIDEOS I CHECKED FOR ISSUES WITH THE HEATED AND COOLED SEATS I SAW THAT ONE OF THE CONNECTORS TO THE CIRCUIT BOARD WE'RE STARTING TO MELT THE CONNECTOR. UPON REMOVING MINE, THE SAME ISSUE IS SHOWN AND COULD POTENTIALLY BE FATAL IF IT CONTINUES TO MELT AND CATCH FIRE.
Incident date: May 15, 2019
HEADLIGHT FAILURE - REPLACED ONE SIDE FOR 1400.00 NOW HAVE TO REPLACE OTHER SIDE CONTACTED CADILAC AND WAS TOLD IT WAS NOT COVERED. I OWN A 2010 SRX BOUGHT IN FLORIDA AND IT IS COVERED. THIS IS A SAFETY ISSUE THAT GM SHOULD BE ACCOUNTABLE BEFORE INNOCENT LIVES ARS LOST DUE TO FAILURE OF HEADLAMPS
Incident date: May 17, 2019
WE RECENTLY PURCHASED THIS CAR. WE LOVE IT, THE ONLY PROBLEM IS THE LOW BEAM HEADLAMPS. WE LIVE IN A VERY RURAL AREA, SO THERE ARE NO STREET LIGHTS OF ANY KIND IN OUR AREA. THE DEALERSHIP WHERE WE PURCHASED THE CAR FROM WERE VERY NICE AND REPLACED THE BULBS IN THE CAR AND IT DID NOT MAKE ONE BIT OF DIFFERENCE. THE LOW BEAMS ARE SO BAD THAT YOU CAN NOT SEE AT NIGHT, AT ALL. MY HUSBAND ALMOST HIT... Read more
Incident date: Feb 1, 2019
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND INDICATED TO SERVICE THE AIR BAGS. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS). SIMPSON BUICK GMC OF BUENA PARK (714-690-6200, LOCATED AT 6600 AUTO CENTER DR, BUENA PARK, CA 90621) WAS NOTIFIED OF T... Read more
Incident date: May 2, 2015
MY LOW BEAM HEADLIGHTS DO NOT PRODUCE ENOUGH LIGHT TO DRIVE SAFELY AT NIGHT. ONE LIGHT SEEMS TO BE A LITTLE WORSE THAN THE OTHER ONE. THEY ARE DEFINITELY UNSAFE. IT SEEMS THIS IS A COMMON COMPLAINT WITH THESE VEHICLES. SOMETHING MUST BE DONE.
Incident date: Mar 5, 2019
I WAS DRIVING THE CAR IT WAS DOING JUST FINE ONCE I PARKED THE CAR CAME BACK TO START THE CAR THE ENGINE WOULD TURN OVER BUT IT WOULD NOT START ONCE I HAD TRIED ABOUT 12 TIMES IT DECIDED TO START AND THERE WAS SOMETHING BLOWING SOUNDING LIKE IT JUST MIGHT BE THE AIR ON SOMETIME I WOULD COME TO THE START THE CAR BATTERY WOULD BE DEAD
Incident date: Mar 5, 2019
I WAS DRIVING THE CAR IT WAS DOING JUST FINE ONCE I PARKED THE CAR CAME BACK TO START THE CAR THE ENGINE WOULD TURN OVER BUT IT WOULD NOT START ONCE I HAD TRIED ABOUT 12 TIMES IT DECIDED TO START AND THERE WAS SOMETHING BLOWING SOUNDING LIKE IT JUST MIGHT BE THE AIR ON SOMETIME I WOULD COME TO THE START THE CAR BATTERY WOULD BE DEAD
Incident date: Mar 1, 2019
THE CAR EMITS A STRONG MOLD MILDEW SMELL COMING INTO THE CABIN FROM THE VENTS :( I HAVE CHANGED THE CABIN FILTER AND IT IS NOT BETTER
Incident date: May 10, 2019
CUE INFOTAINMENT SYSTEM TOUCH SCREEN MALFUNCTIONS CAUSING DRIVER DISTRACTION AS WELL AS DISCOMFORT . HEATING , NAVIGATION AND RADIO FUNCTIONS OPERATE ERRATICALLY WITHOUT WARNING AS IF THE SCREEN IS DETECTING A FINGER PRESSING IT AND CAN NOT BE OVERRIDDEN . THIS IS A DRIVING SAFETY ISSUE ESPECIALLY HERE IN THE MIDWEST WHERE A WEATHER ADVISORY COULD VERY WELL BE MISSED OR THE HEATING AND AIR COULD... Read more
Incident date: May 1, 2018
LOW BEAM HEAD LIGHTS ARE VERY DIM. I HAVE PULLED OVER TO LOOK AT THE HEAD LIGHTS TO SEE IF THEY WERE EVEN WORKING. I CANNOT DRIVE IT AT NIGHT AS I CANNOT SEE. IF I MUST DRIVE IT, I HAVE TO USE THE HIGH BEAMS AND ONCOMING TRAFFIC CONTINUALLY FLASH THEIR BRIGHTS AT ME. THIS VEHICLE IS SUPER DANGEROUS WHILE DRIVING AT NIGHT. NO HELP FROM CADILLAC DEALERSHIP. I FIRST NOTICED THIS ABOUT A YEAR AGO.
Incident date: Aug 1, 2018
HEADLIGHTS ARE EXTREMELY DIM AND BASICALLY UNUSABLE UNLESS THE BRIGHTS ARE ON. I ALSO HAVE CONDENSATION IN THE PASSENGER SIDE HEADLIGHT FIXTURE. THIS CAUSES THE LIGHTS TO BE EVEN MORE DIM COMING FROM THAT HEADLIGHT.
Incident date: Apr 9, 2019
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT THE FUEL AND TEMPERATURE GAUGES MALFUNCTIONED AND THE KEY WAS STUCK IN THE IGNITION. THE VEHICLE WAS TAKEN TO CRESTMONT CADILLAC (26000 CHAGRIN BLVD, BEACHWOOD, OH 44122, (216) 831-5300) WHERE IT WAS DIAGNOSED THAT THE COMPUTER SYSTEM FOR THE VEHICLE WAS FAULTY AND NEEDED TO BE REPLACED. THE DEALER ALSO STATED THAT AN UNKNOWN RECALL... Read more
Incident date: Apr 15, 2019
VEHICLES BRAKE PEDAL WILL RANDOMLY LOSE PRESSURE AND GO TO THE FLOOR. HAD TO PUMP BRAKES IN ORDER FOR IT TO GO TO A ROLLING STOP. HAD THE VEHICLE SERVICED AND AT FIRST THEY COULDN'T FIND ANYTHING WRONG BECAUSE THE PRESSURE BUILT BACK UP HOWEVER WHEN HE TOOK IT FOR A DRIVE THE LAST TIME THE MECHANIC ALMOST GOT IN AN ACCIDENT. THEY REPLACED THE MASTER CYLINDER HOWEVER IT DID THE SAME THING ABOUT ... Read more
Incident date: May 10, 2019
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE OPERATING THE VEHICLE, THE POWER STEERING FAILED. IN ADDITION, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND 'STEERING ASSIST, TAKE CARE' APPEARED ON THE INSTRUMENT PANEL. THE CONTACT HAD TO PUSH THE VEHICLE TO A SAFE LOCATION. THE CONTACT RESTARTED THE ENGINE AND DROVE HOME SAFELY. THE VEHICLE WAS TAKEN TO MCCURLEY INTEGRITY CADILLAC (1325 NO... Read more
Incident date: May 14, 2019
I WAS DRIVING THE VEHICLE ON A CITY STREET IN TRAFFIC AT APPROXIMATELY 30 MILES AN HOUR AND THE REAR AIR SUSPENSION DEFLATED AND THE REAR OF MY CAR WAS LAYING ON TOP OF MY REAR TIRES CAUSING THEM TO RUB AGAINST THE INSIDE OF THE REAR WHEEL WELL. AS I TRIED TO DRIVE OFF THE TIRES WERE GRINDING UP AGAINST THE INSIDE OF THE WHEEL WELL. I LET THE CAR SIT AS I WAITED FOR A TOW TRUCK FOR APPROXIMATELY... Read more
Incident date: May 3, 2019
HEADLIGHTS ON 2011 CADILLAC SRX ARE CONSTANTLY FILLING UP WITH CONDENSATION. THIS CAUSES UNEVEN HEADLIGHTS AND REDUCES VISIBILITY PUT DRIVER AND PASSENGER AT RISK OF UNDUE INJURY INCLUDING DEATH.
Incident date: Jul 9, 2016
HEADLIGHTS EXTERIOR HOUSING UNITS WEAR OUT OR DETERIORATE ALLOWING MOISTURE TO ACCUMULATE AND CONDENSE FROM THE AIR THAT FLOWS THROUGH THEIR VENTS.I CANT SEE AT NIGHT AND ITS A SAFETY ISSUE FOR ME AND MY FAMILY.
Incident date: Sep 1, 2018
POOR HEADLAMP PERFORMANCE. AT THIS PRICE POINT, HIGH INTENSITY DISCHARGE SHOULD BE STANDARD. NIGHT TIME DRIVING & DRIVING IN INCLEMENT WEATHER IS A SAFETY HAZARD WITH THESE POORLY DESIGNED HALOGEN PROJECTOR HEADLAMPS
Incident date: Mar 22, 2019
I RECENTLY PURCHASED A 2012 CADILLAC SRX. WHEN DRIVING IT AT NIGHT WITH MY LOW BEAMS ON I CAN BARELY SEE THE ROAD AHEAD, I HAD THE BULBS CHANGED , BUT THE SITUATION IS STILL THE SAME. I HAVE TO DRIVE WITH MY HIGH BEAMS ON. WHICH I WAS ALL MOST RECEIVED A TICKET FOR, UNTIL I EXPLAINED THE PROBLEM TO THE OFFICER. DOING FURTHER RESEARCH I FOUND THAT THIS HAS BEEN AN ONGOING PROBLEM WITH THIS VEHICLE ... Read more
Incident date: May 14, 2019
TWICE AFTER RUNNING OVER BUMPS, IMMEDIATELY FOLLOWING THE BUMP, THE BRAKES NEED TO BE DEPRESSED ALL THE WAY TO THE FLOOR IN ORDER TO ENGAGE THE BRAKE. ALSO, ON OCCASION, CAR TAKES A FEW SECONDS TO ACCELERATE WHEN PRESSING THE ACCELERATOR.
Incident date: May 14, 2019
TWICE AFTER RUNNING OVER BUMPS, IMMEDIATELY FOLLOWING THE BUMP, THE BRAKES NEED TO BE DEPRESSED ALL THE WAY TO THE FLOOR IN ORDER TO ENGAGE THE BRAKE. ALSO, ON OCCASION, CAR TAKES A FEW SECONDS TO ACCELERATE WHEN PRESSING THE ACCELERATOR.
Incident date: Mar 1, 2019
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE REMEDY AND REPAIR PART WITHIN A REASONABLE TIME FRAME AS THE STEERING WHEEL HAD BEGAN SEIZING CAUSING THE RISK OF A POTENTIAL CRASH FOR NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING). THE DEALER(S) ED MORSE CADILLAC DELRAY BEACH2300 S FEDERAL HWY, DELRAY BEACH, FL 33483, (877) 606-6291 AND ED MOR... Read more
Incident date: May 12, 2019
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THERE WERE NO RECALLS RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS 21,000.
Incident date: Apr 1, 2019
VEHICLE TENDS TO DO A HARD DOWN SHIFT WHEN IT'S AROUND 10-15 MPH AND IT WILL FEEL LIKE SOMEONE HIT YOUR CAR FROM BEHIND. WHEN ACCELERATING FROM A COMPLETE STOP 10-15 MPH VEHICLE WILL STALL SOMETIMES.
CADILLAC
ESCALADE EXT 1500
(2002) - AIR BAGS
May 11, 2019
Incident date: Apr 14, 2019
IT GOES IN REVERSE AND DRIVE AND SLIPS NO POWER AT.JUST BOUGHT THE TRUCK LOVE IT BUT AM VERY SAD I CAN NOT DRIVE IT.
CADILLAC
ESCALADE EXT 1500
(2002) - ELECTRICAL SYSTEM
May 11, 2019
Incident date: Apr 14, 2019
IT GOES IN REVERSE AND DRIVE AND SLIPS NO POWER AT.JUST BOUGHT THE TRUCK LOVE IT BUT AM VERY SAD I CAN NOT DRIVE IT.
CADILLAC
ESCALADE EXT 1500
(2002) - POWER TRAIN
May 11, 2019
Incident date: Apr 14, 2019
IT GOES IN REVERSE AND DRIVE AND SLIPS NO POWER AT.JUST BOUGHT THE TRUCK LOVE IT BUT AM VERY SAD I CAN NOT DRIVE IT.
Incident date: May 10, 2019
HEAD LIGHTS GET MOISTER IN HOUSING AND FILL BALAST UP WITH WATER SORTS OUT HEAD LIGHT SAFTY HAZARD
Incident date: May 3, 2019
HEADLAMPS ARE DIM AND ONE BURNT OUT. WHEN TOOK TO THE DEALER THEY WERE LEAKING AND ALLOT OF MOISTURE IN THE HEADLAMP ASSEMBLY. AFTER INVESTIGATING THIS HAS BEEN AN ONGOING ISSUE WITH THIS CAR. 2012 SRX. GM NEEDS TO TAKE RESPONSIBILITY FOR THIS ISSUE. T HAS SETTLED SAME PROBLEM IN CALIFORNIA AND FLORIDA. THIS HAPPENED IN MOTION AND WAS HARD TO SEE THE ROAD. VERY DANGEROUS IF BOTH WOULD HAVE WENT O... Read more
Incident date: Aug 1, 2018
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT DURING EVENING HOURS THERE WAS POOR TO NO VISIBILITY WITH THE DAY TIME RUNNING LIGHTS. THE DEALER COURTESY CHEVROLET IN BROUSSARD (1345 EVANGELINE THRUWAY, BROUSSARD, LA 70518, (337) 347-8984) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT DUE TO THE CLOUDINESS OF THE LENS THAT THE HEAD LAMP ASSEMBLIES NEEDED TO BE REPLACED. THE VEH... Read more
Incident date: May 10, 2019
VEHICLE BATTERY IS DRAINED EVERY 3 DAYS.