Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jun 15, 2019
I PURCHASED THIS VEHICLE FROM 4 ACES AUTOMOTIVE IN LITHONIA. THEY BOUGHT THE CAR AT AN AUCTION ON MAY 27TH 2019 WITH 230,000 MILES ON IT AND THEN MIRACULOUSLY ON MAY 30TH 2019 THE CAR PASS EMISSIONS WITH ONLY 98000 MILES ON IT. THEY ARE TAMPERING WITH THE ODOMETERS AND SELLING CARS BY SNEAKING IN AN ODOMETER DISCREPANCY FORM WHILE YOU ARE SIGNING THE PAPERWORK WITHOUT MENTIONING IT OR DISCLOSING A... Read more
Incident date: Jun 1, 2018
THE VICHECLE IS JUMPING WITH A SUDDEN KICK WHEN SLOWING DOWN AND BRAKING. THIS WILL HAPPEN WHEN DRIVING TO WORK IN BUMPER TO BUMPER TRAFFIC AS WELL AS ROUTINE NAVIGATION LOCALLY.
Incident date: Jun 22, 2019
CHECKING FOR POTENTIAL AIRBAG RECALL TAKATA
Incident date: Jun 4, 2019
WENT TO STOP ON FOUR SEPARATE OCCASIONS (SO FAR) AND MY BRAKE PEDDLE WENT TO THE FLOOR. HAD TO RUN OUT OF MY LANE TO MISS THE CAR IN FRONT OF ME......VERY DANGEROUS!!! MILEAGE 134,000
Incident date: Jun 13, 2019
THE 8 SPEED TRANSMISSION HAS BEEN JERKY AT SLOW SPEEDS FROM ALMOST DAY ONE. BUT AFTER 30,000 MILES IT HAS BECOME WORSE. AT TIME AFTER STARTING THE VEHICLE AND PLACING INTO GEAR IT WILL SUDDENLY AND VIOLENTLY LUNG FORWARD OR REVERSE, WHEN ACCELERATING FROM A SLOW SPEED IT WILL STALL ABRUPTLY, TWICE CAUSING AN ENGINE CODE. TWO DEALERS HAVE TRIED TO FIX IT, BUT HAVEN' BEEN ABLE TO. THIS SEEMS TO ... Read more
Incident date: May 20, 2019
TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT THE TIMING CHAIN FAILED AND THE VEHICLE MADE AN ABNORMAL BANGING NOISE. THE NOISE WAS A DISTRACTION TO THE CONTACT'S DRIVING. WHENEVER THE VEHICLE WAS IDLING IN TRAFFIC, THE ENGINE SHOOK AS IF IT WOULD STALL. THE VEHICLE WAS DRIVEN TO MARK CHRISTOPHER AUTO CENTER (2131 E CONVENTION CENTER WAY, ONTARIO, CA 91764, (909) 321-5860) WHE... Read more
Incident date: Jan 30, 2019
CAR HAS WHAT IS CALLED THE "CHEVY SHAKE" WHICH EFFECTS ALMOST ALL MODELS FROM 2015-2017. CAR SHAKES VIOLENTLY AT TIMES. PAID FOR REPAIRS. THIS SHOULD BE A RECALL AS IT IS WITH OTHER ESCALADE MODELS AND GM MODELS OF THE SAME CHASSIS..CAR HAS EXTREME RUMBLE AT TIMES AND IS DIFFICULT TO STEER. WHILE IN MOTION AT SPEEDS OF 45-70 THIS HAPPENS.
Incident date: Jan 30, 2019
CAR HAS WHAT IS CALLED THE "CHEVY SHAKE" WHICH EFFECTS ALMOST ALL MODELS FROM 2015-2017. CAR SHAKES VIOLENTLY AT TIMES. PAID FOR REPAIRS. THIS SHOULD BE A RECALL AS IT IS WITH OTHER ESCALADE MODELS AND GM MODELS OF THE SAME CHASSIS..CAR HAS EXTREME RUMBLE AT TIMES AND IS DIFFICULT TO STEER. WHILE IN MOTION AT SPEEDS OF 45-70 THIS HAPPENS.
Incident date: Jan 30, 2019
CAR HAS WHAT IS CALLED THE "CHEVY SHAKE" WHICH EFFECTS ALMOST ALL MODELS FROM 2015-2017. CAR SHAKES VIOLENTLY AT TIMES. PAID FOR REPAIRS. THIS SHOULD BE A RECALL AS IT IS WITH OTHER ESCALADE MODELS AND GM MODELS OF THE SAME CHASSIS..CAR HAS EXTREME RUMBLE AT TIMES AND IS DIFFICULT TO STEER. WHILE IN MOTION AT SPEEDS OF 45-70 THIS HAPPENS.
Incident date: May 27, 2016
TAKATA RECALL: IT HAS BEEN OVER 3 YEARS SINCE THE RECALL CAME OUT AND THERE IS STILL NOT A FIX FOR IT.
Incident date: Jun 18, 2019
ENGINE RPMS REV ABRUPTLY BETWEEN 3K - 4K DURING SHIFTS. MOSTLY HAPPENING IN 1ST-3RD GEAR. THIS HAPPENS DURING ANY CONDITION WHERE MY VEHICLE IS ACCELERATED MODERATELY OR HIGHER. DURING LIGHT ACCELERATION IT IS LESS NOTICEABLE BUT WILL STILL SPIKE RPMS DURING SHIFTS. IT HOVERS AROUND 3K - 4K RPM BEFORE SHIFTING. WHAT IT FEELS LIKE UNDER ACCELERATION IS LIKE THE TRANSMISSION WENT INTO NEUTRAL FOR A ... Read more
Incident date: Jan 2, 2018
HARD SHIFTING, SHAKING, JERKING, HESITATING SHUDDERING
Incident date: Jan 2, 2018
HARD SHIFTING, SHAKING, JERKING, HESITATING SHUDDERING
Incident date: Jan 2, 2018
HARD SHIFTING, SHAKING, JERKING, HESITATING SHUDDERING
Incident date: Jun 20, 2018
DEFROST SYSTEM WHEN IT IS REQUIRED IT MAY DECREASE THE DRIVERS VISIBILITY AND RESULTS IN A CRASH. MORE OR LESS IT WORKS WHEN IT WANTS TO NOT WHEN IT IS NEEDED TOO
CADILLAC
ESCALADE ESV
(2016) - SUSPENSION
Jun 19, 2019
Incident date: Jun 14, 2019
06/14/2019 I WAS DRIVING MY CADILLAC TO ESCALATE ESV TRAVELING FROM BALTIMORE TO WASHINGTON DC 95 SOUTH BAND. 12:04 PM MY VEHICLE FLIP OVER. I ALMOST LOST MY LIFE. AFTER THE ACCIDENT, I INSPECTED THE VEHICLE. I FOUND THAT LEFT THE REAR WHEEL OF THE CAR; COME OUT OF THE VEHICLE. WHEEL LOCKS AND AXLE BAR OF THE TIRE CUT OFF AND BROKEN. THIS CAUSED FLIPPING OF THE VEHICLE.
Crash
2 injured
CADILLAC
ESCALADE ESV
(2016) - WHEELS
Jun 19, 2019
Incident date: Jun 14, 2019
06/14/2019 I WAS DRIVING MY CADILLAC TO ESCALATE ESV TRAVELING FROM BALTIMORE TO WASHINGTON DC 95 SOUTH BAND. 12:04 PM MY VEHICLE FLIP OVER. I ALMOST LOST MY LIFE. AFTER THE ACCIDENT, I INSPECTED THE VEHICLE. I FOUND THAT LEFT THE REAR WHEEL OF THE CAR; COME OUT OF THE VEHICLE. WHEEL LOCKS AND AXLE BAR OF THE TIRE CUT OFF AND BROKEN. THIS CAUSED FLIPPING OF THE VEHICLE.
Crash
2 injured
CADILLAC
ESCALADE ESV
(2016) - UNKNOWN OR OTHER
Jun 19, 2019
Incident date: Jun 14, 2019
06/14/2019 I WAS DRIVING MY CADILLAC TO ESCALATE ESV TRAVELING FROM BALTIMORE TO WASHINGTON DC 95 SOUTH BAND. 12:04 PM MY VEHICLE FLIP OVER. I ALMOST LOST MY LIFE. AFTER THE ACCIDENT, I INSPECTED THE VEHICLE. I FOUND THAT LEFT THE REAR WHEEL OF THE CAR; COME OUT OF THE VEHICLE. WHEEL LOCKS AND AXLE BAR OF THE TIRE CUT OFF AND BROKEN. THIS CAUSED FLIPPING OF THE VEHICLE.
Crash
2 injured
Incident date: Apr 15, 2019
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS AN EXTENSIVE CLUNKING NOISE COMING FROM THE TRANSMISSION. THE DEALER (HOEHN BUICK GMC CADILLAC, 5334 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 884-2793) INDICATED THAT THIS WAS A NORMAL CHARACTERISTIC OF THE DRIVE LINE GEARS. THE DEALER STATED THAT TWO OF THE GEARS MAY NOT HAVE ENOUGH CLEARANCE, WHICH COULD BE THE CAUSE O... Read more
Incident date: May 16, 2019
TL* THE CONTACT RENTED A 2018 CADILLAC XTS FROM ENTERPRISE CAR RENTAL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE INDEPENDENTLY ACCELERATED AND CRASHED INTO THE REAR OF THE VEHICLE AHEAD. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO ENTERPRISE CAR RENTAL. THE CONTACT WAS UNAWARE AS TO WH... Read more
Crash
Incident date: Jun 6, 2019
SEAT BELT ON DRIVERS SIDE DOES NOT SOUND ANY TYPE OF WARNING THAT SEAT BELT IS NOT ON UNTIL I AM SOMETIMES 5 MILES OR 2 MILES OR JUST 3 BLOCKS AWAY BEFORE ANY SOUND COMES ON TO LET ME KNOW I DO NOT HAVE SEAT BELT ON. ITS A EXTREMELY LIGHT SOUND WHEREAS THE PASSENGER SIDE STARTS MAKING LOUD BEEPING SOUND IF NO SEAT BELT IS PUT ON BEFORE I EVEN GET OUT OF THE DRIVEWAY. THE DRIVERS SIDE DOES SHOW... Read more
Incident date: Jun 6, 2019
SEAT BELT ON DRIVERS SIDE DOES NOT SOUND ANY TYPE OF WARNING THAT SEAT BELT IS NOT ON UNTIL I AM SOMETIMES 5 MILES OR 2 MILES OR JUST 3 BLOCKS AWAY BEFORE ANY SOUND COMES ON TO LET ME KNOW I DO NOT HAVE SEAT BELT ON. ITS A EXTREMELY LIGHT SOUND WHEREAS THE PASSENGER SIDE STARTS MAKING LOUD BEEPING SOUND IF NO SEAT BELT IS PUT ON BEFORE I EVEN GET OUT OF THE DRIVEWAY. THE DRIVERS SIDE DOES SHOW... Read more
Incident date: Jun 16, 2019
WE BOUGHT XT5 ON 12/04/18, ON 02/19/19, BROUGHT IN FOR TRANSMISSION AND CHECK ENGINE LIGHT. 06/10/19, BROUGHT IN FOR ROUTINE MAINTENANCE AND SERVICE. 06/16/19, ON THE WAY BACK FROM KNOXVILLE ON FREEWAY I-40, WHILE IT WAS RAINING HARD, ALL LIGHTS INSIDE AND OUT AND WINDSHIELD WIPERS DIDN'T WORK. WIPERS WERE STANDING UP RIGHT IN FRONT OF DRIVER AND STOP, NEVER MOVE BACK DOWN. WE WERE SURROUNDED WITH... Read more
Incident date: Jun 16, 2019
WE BOUGHT XT5 ON 12/04/18, ON 02/19/19, BROUGHT IN FOR TRANSMISSION AND CHECK ENGINE LIGHT. 06/10/19, BROUGHT IN FOR ROUTINE MAINTENANCE AND SERVICE. 06/16/19, ON THE WAY BACK FROM KNOXVILLE ON FREEWAY I-40, WHILE IT WAS RAINING HARD, ALL LIGHTS INSIDE AND OUT AND WINDSHIELD WIPERS DIDN'T WORK. WIPERS WERE STANDING UP RIGHT IN FRONT OF DRIVER AND STOP, NEVER MOVE BACK DOWN. WE WERE SURROUNDED WITH... Read more
Incident date: Jun 16, 2019
WE BOUGHT XT5 ON 12/04/18, ON 02/19/19, BROUGHT IN FOR TRANSMISSION AND CHECK ENGINE LIGHT. 06/10/19, BROUGHT IN FOR ROUTINE MAINTENANCE AND SERVICE. 06/16/19, ON THE WAY BACK FROM KNOXVILLE ON FREEWAY I-40, WHILE IT WAS RAINING HARD, ALL LIGHTS INSIDE AND OUT AND WINDSHIELD WIPERS DIDN'T WORK. WIPERS WERE STANDING UP RIGHT IN FRONT OF DRIVER AND STOP, NEVER MOVE BACK DOWN. WE WERE SURROUNDED WITH... Read more
Incident date: Jun 19, 2019
THE VEHICLE IS USING ABOUT ONE HALF QUART OF OIL EVERY 1000 MILES. ABOUT HALF WAY THROUGH OIL CHANGE, THE ENGINE ADD OIL LIGHT COMES ON. DEALER HAS SO FAR SAID THIS IS "NORMAL".
CADILLAC
ESCALADE ESV
(2007) - AIR BAGS
Jun 18, 2019
Incident date: Mar 19, 2019
AIRBAG LIGHT CAME ON WHILE WE TOOK A TRIP TO BIG BEAR WITH FRIENDS, TECHNICIAN DISCOVERED THE CONNECTORS UNDER THE FRONT PASSENGER SEAT WERE MELTED, GOT THE CONNECTORS CHANGED, AIRBAG MODULE REPLACED, AIRBAG LIGHT IS STILL ON. I OWN A RENTAL COMPANY AND I'M NOT ABLE TO RENT THE VEHICLE DUE TO THE PASSENGER AIRBAG RECALL FOR THE PAST YEAR, AND GM WON'T DO ANYTHING ABOUT IT. THIS RECALL NEEDS TO BE... Read more
CADILLAC
ESCALADE ESV
(2007) - SEATS
Jun 18, 2019
Incident date: Mar 19, 2019
AIRBAG LIGHT CAME ON WHILE WE TOOK A TRIP TO BIG BEAR WITH FRIENDS, TECHNICIAN DISCOVERED THE CONNECTORS UNDER THE FRONT PASSENGER SEAT WERE MELTED, GOT THE CONNECTORS CHANGED, AIRBAG MODULE REPLACED, AIRBAG LIGHT IS STILL ON. I OWN A RENTAL COMPANY AND I'M NOT ABLE TO RENT THE VEHICLE DUE TO THE PASSENGER AIRBAG RECALL FOR THE PAST YEAR, AND GM WON'T DO ANYTHING ABOUT IT. THIS RECALL NEEDS TO BE... Read more
Incident date: Jun 18, 2019
MY POWER STEERING STOPS WORKING SEVERAL TIMES A DAY AT LEAST 4-5 DAYS A WEEK. THIS IS VERY DANGEROUS, AS I CAN NOT TURN THE VEHICLE WITHOUT USING ALL OF MY UPPER BODY STRENGTH. THIS HAS HAPPENED TO ME SEVERAL TIMES WHILE DRIVING 70 MPH DOWN THE HIGHWAY AND IN DOWNTOWN CHICAGO TRAFFIC. I FEAR FOR MY SAFETY AND CADILLAC WILL NOT DO ANYTHING TO FIX THIS. I HAVE CONTACT MY CADILLAC DEALER AND CADILLAC... Read more
Incident date: Jun 16, 2019
MY VEHICLE HAD ABOUT 46600 MILES. TODAY WHILE ON A VERY BUSY INTERSTATE, THE CAR STARTED SHAKING REALLY BAD. IT FELT LIKE I WAS GOING OVER BUMPS. THIS IS A VEHICLE I BARELY DRIVE AS I HAVE ANOTHER VEHICLE FOR MY PRIMARY USE. I PURCHASED THE VEHICLE BRAND NEW WITH 10 MILES IN MARCH OF 2016. THERE'S NO EXCUSE WHY THIS CAR SHOULD HAVE ISSUES WITH THE TRANSMISSION OR ANY OTHER ISSUES. I PLAN ON TAKING... Read more
Incident date: Jun 15, 2019
THE AIRBAG LIGHT CAME ON AND I JUST RECENTLY PURCHASED THE CAR THREE MONTHS AGO. I CHECK THE CAR FAX AND CALLED CADILLAC CUSTOMER SERVICE. THE INFORMATION THAT WAS GIVEN BY BOTH STATED THE CAR NEVER BEEN IN A ACCIDENT AND WAS WELL TAKEN CARE OF. I TOOK IT TO THE DEALERSHIP AND THEY STATED I NEED A CLOCK RING AND AIRBAG MODULE, WHICH COST OVER $700 DOLLARS. THEY ALSO STATED THAT GMC SWITCH THE GUID... Read more
Incident date: Jun 15, 2019
THE AIRBAG LIGHT CAME ON AND I JUST RECENTLY PURCHASED THE CAR THREE MONTHS AGO. I CHECK THE CAR FAX AND CALLED CADILLAC CUSTOMER SERVICE. THE INFORMATION THAT WAS GIVEN BY BOTH STATED THE CAR NEVER BEEN IN A ACCIDENT AND WAS WELL TAKEN CARE OF. I TOOK IT TO THE DEALERSHIP AND THEY STATED I NEED A CLOCK RING AND AIRBAG MODULE, WHICH COST OVER $700 DOLLARS. THEY ALSO STATED THAT GMC SWITCH THE GUID... Read more
CADILLAC
ESCALADE ESV
(2015) - ENGINE
Jun 15, 2019
Incident date: Apr 25, 2019
CAR AT 56000 MILES WOULD NOT SHUT OFF. REASON WAS THE CHASSIS CONTROL,MODULE WAS IMPROPERLY DESIGNED AND WAS LEFT EXPOSED ALLOWING SNOW TO CORRODE THE MODULE. CADILLAC REFUSED TO PAY FOR THE REPAIR THAT INCLUDED $650 IN DIAGNOSTIC TIME
Incident date: May 20, 2019
DRIVING AT 10PM SOUTH ON HIGHWAY GOING 65MPH ON LEFT SHOULDER 20MIN IN AND 10 MIN TO GET TO MY DESTINATION (HOME) ON MIDDLEL LANE N AN 18 WHEELER TRIED TO MERGE TO LEFT (GUSSSING HE DID NOT SEE CAR) SO TO AVOID BEING SWIPED BY SEMI SAID ED STEERING WILL TO LEFT OFF TO EXIT MEDIAN CLOSE TO CEMENT BARACADE SEMI PASSED GOT BACK ON ROAD 5 MINUTES IN SIDE LEFT & RIGHT ALSO FRONT AND BACK AIR BAGS... Read more
Incident date: May 20, 2019
DRIVING AT 10PM SOUTH ON HIGHWAY GOING 65MPH ON LEFT SHOULDER 20MIN IN AND 10 MIN TO GET TO MY DESTINATION (HOME) ON MIDDLEL LANE N AN 18 WHEELER TRIED TO MERGE TO LEFT (GUSSSING HE DID NOT SEE CAR) SO TO AVOID BEING SWIPED BY SEMI SAID ED STEERING WILL TO LEFT OFF TO EXIT MEDIAN CLOSE TO CEMENT BARACADE SEMI PASSED GOT BACK ON ROAD 5 MINUTES IN SIDE LEFT & RIGHT ALSO FRONT AND BACK AIR BAGS... Read more
Incident date: May 20, 2019
DRIVING AT 10PM SOUTH ON HIGHWAY GOING 65MPH ON LEFT SHOULDER 20MIN IN AND 10 MIN TO GET TO MY DESTINATION (HOME) ON MIDDLEL LANE N AN 18 WHEELER TRIED TO MERGE TO LEFT (GUSSSING HE DID NOT SEE CAR) SO TO AVOID BEING SWIPED BY SEMI SAID ED STEERING WILL TO LEFT OFF TO EXIT MEDIAN CLOSE TO CEMENT BARACADE SEMI PASSED GOT BACK ON ROAD 5 MINUTES IN SIDE LEFT & RIGHT ALSO FRONT AND BACK AIR BAGS... Read more
Incident date: Feb 14, 2019
HEADLIGHTS ARE VERY DIM ON HIGHWAY. ACCORDING TO GERRY LANE CADILLAC SERVICE CENTER, 10945 REIGER ROAD, BATON ROUGE, LA 70809, 225-297-5377, REPLACING BULB WILL MAKE ONLY MINOR IMPROVEMENTS. BULB PROJECTOR LENSES ARE CLOUDY. ACCORDING TO DEALERSHIP, IT IS A COMMON PROBLEM FOR THE VEHICLE MODEL. IT REQUIRES REPLACEMENT OF BOTH HEADLAMP ASSEMBLIES. ACCORDING TO THE DEALERSHIP, ALL OWNERS SHOULD... Read more
Incident date: Jun 6, 2019
SUSPENSION LOST AT REAR OF CAR ON STREET
Incident date: Jun 1, 2019
TL* THE CONTACT OWNS A 2016 CADILLAC ATS. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE MADE LOUD NOISES AND DECELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RED NOLAND CADILLAC (719-633-4633, LOCATED AT 990 MOTOR CITY DR, COLORADO SPRINGS, CO 80905) AND THE CONTACT WAS INFORMED THAT THERE WAS NO ONE AVAILABLE TO DIAGNOSE THE VEHICLE. THE CONTACT WAS REFERRED TO ALPINE BUICK GMC SOUTH (719-... Read more
1 injured
CADILLAC
ESCALADE ESV
(2016) - SERVICE BRAKES
Jun 13, 2019
Incident date: Mar 26, 2019
VACUUM PUMP DETERIORATION OR FAILURE CAUSED REDUCED STOPPING OF VEHICLE. BACKED UP VEHICLE IN DRIVEWAY AND COULD NOT STOP UNTIL I PUMPED BRAKE PETAL SEVERAL TIMES. AND FINALLY STOPPED. PLACED VEHICLE IN NEUTRAL AND SET HAND BRAKE. I CHECKED ACCELERATOR AND STOP PETALS FOR OBSTRUCTION AND FOUND NONE. PLACED VEHICLE IN DRIVE AND SLOWLY MOVED FORWARD. APPLIED BRAKES ABOUT TEN FOOT FROM WALL AND VEHIC... Read more
Crash
Incident date: Sep 2, 2018
THE CUE SYSTEM IN MY CAR DOES NOT WORK AND HAS NOT WORKED SINCE SEPTEMBER, 2018. THIS AFFECTS THE NAVIGATION SYSTEM, PHONE SYSTEM, CLIMATE CONTROLS (HEATING AND COOLING), RADIO AND WEATHER CHANNEL. RIGHT NOW THE SYSTEM IS FROZEN. THIS ISSUE HAS BEEN KNOW BY CADILLAC SINCE 2013.
Incident date: Nov 11, 2016
FROM 3/2013 TO 3/2019 A 3 YEAR PERIOD I HAVE REPLACED ALL TIRES 3 TIMES DUE TO IRREGULAR WEAR INSIDE, NOW EXPERIENCING ROARING NOISE FROM READ WHEEL. TIRES WERE CONTINUALLY ROTATED DURING REGULAR SERVICES WITH THE REAR PASSENGER TIRE LIGHT ILLUMINATED SHOWING LOW PRESSURE LOW, DEALER WAS ADVISED ON EACH OCCURRENCE PRIOR TO RECEIVING SERVICE . THE TRANSMISSION SHIFT CABLE DISENGAGED ON 8/31/2018 ... Read more
Incident date: Nov 11, 2016
FROM 3/2013 TO 3/2019 A 3 YEAR PERIOD I HAVE REPLACED ALL TIRES 3 TIMES DUE TO IRREGULAR WEAR INSIDE, NOW EXPERIENCING ROARING NOISE FROM READ WHEEL. TIRES WERE CONTINUALLY ROTATED DURING REGULAR SERVICES WITH THE REAR PASSENGER TIRE LIGHT ILLUMINATED SHOWING LOW PRESSURE LOW, DEALER WAS ADVISED ON EACH OCCURRENCE PRIOR TO RECEIVING SERVICE . THE TRANSMISSION SHIFT CABLE DISENGAGED ON 8/31/2018 ... Read more
Incident date: Nov 11, 2016
FROM 3/2013 TO 3/2019 A 3 YEAR PERIOD I HAVE REPLACED ALL TIRES 3 TIMES DUE TO IRREGULAR WEAR INSIDE, NOW EXPERIENCING ROARING NOISE FROM READ WHEEL. TIRES WERE CONTINUALLY ROTATED DURING REGULAR SERVICES WITH THE REAR PASSENGER TIRE LIGHT ILLUMINATED SHOWING LOW PRESSURE LOW, DEALER WAS ADVISED ON EACH OCCURRENCE PRIOR TO RECEIVING SERVICE . THE TRANSMISSION SHIFT CABLE DISENGAGED ON 8/31/2018 ... Read more
Incident date: Aug 10, 2017
MY SUNROOF HAS HAD LEAKY DRAINS ON BOTH SIDES AND CAUSED OVER $3,000 IN REPAIRS. I BELIEVE THE 2012 WAS RECALLED BUT NOT THE 2011. IT STOPPED MY CAR FROM DRIVING APPROPRIATELY, THE TRUNK WOULD NO LONGER OPEN, AND THE CAR ALARM TO ALERT FOR ROBBERY OF THE VEHICLE WHILE DRIVING. THIS CAUSED ME TO HAVE TO REPLACE MY PUMPS ON THE DRIVER SIDE OF THE CAR AND THE COMPUTER / ELECTRICAL SYSTEM. THIS REPAIR... Read more
Incident date: Aug 10, 2017
MY SUNROOF HAS HAD LEAKY DRAINS ON BOTH SIDES AND CAUSED OVER $3,000 IN REPAIRS. I BELIEVE THE 2012 WAS RECALLED BUT NOT THE 2011. IT STOPPED MY CAR FROM DRIVING APPROPRIATELY, THE TRUNK WOULD NO LONGER OPEN, AND THE CAR ALARM TO ALERT FOR ROBBERY OF THE VEHICLE WHILE DRIVING. THIS CAUSED ME TO HAVE TO REPLACE MY PUMPS ON THE DRIVER SIDE OF THE CAR AND THE COMPUTER / ELECTRICAL SYSTEM. THIS REPAIR... Read more
Incident date: Jun 8, 2019
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 70 MPH IN THE RAIN, THE DRIVER AND PASSENGER SIDE HEADLIGHTS WENT OUT AND WERE INOPERABLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE "CHECK PASSENGER SIDE HEAD LAMP" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO BUD WEIZER MOTORS (2676 MILWAUKEE RD, BELOIT, WI 53511, (608) 466-1772) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS NEEDED ... Read more
Incident date: May 29, 2019
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE SUN ROOF LEAKED EVERY TIME IT RAINED. THE INCIDENT CAUSED SEVERAL ELECTRICAL FAILURES TO OCCUR. THE VEHICLE WAS TAKEN TO VINCE WHIBBS BUICK GMC CADILLAC (5651 PENSACOLA BLVD, PENSACOLA, FL 32505, 850-610-1851) WHERE IT WAS DIAGNOSED THAT THE DRAIN HOSE SHOULD BE CHECKED TWICE A YEAR FOR A WATER TEST TO PREVENT THE FAILURE. THE ... Read more
Incident date: May 20, 2019
ABS STABILITY CODE (C0045) LEFT REAR WHEEL SPEED SENSOR ENCODER RING BROKEN. MILEAGE 96,020. REPLACED SPEED SENSOR ($28.71) AND REAR HUB ASSEMBLY ($188.54). LABOR ($420). THE BROKEN SENSOR AND HUB CREATED A NOTICEABLE AND SIGNIFICANT REDUCTION IN ACCELERATION. VEHICLE WOULD NEARLY STALL. MILEAGE 96,360 BEGAN RECEIVING SERVICE REAR AXLE CODE. NO NOTICEABLE PERFORMANCE PROBLEM, BUT A SLIGHT WHI... Read more