Consumer Safety Complaints

Incident date: Sep 13, 2025

Engine failure Driver side seat belt light on dashboard.

Incident date: Sep 19, 2025

Dear NHTSA, I am writing to report an ongoing safety issue regarding my 2022 Cadillac Escalade related to an engine recall. On September 19, 2025, I took my vehicle to the dealership for inspection, but they chose to pass the recall inspection despite the fact that the engine continues to experience serious issues. The problems include: •Engine propulsion failure and loss of acceleration at hi... Read more

Incident date: Sep 19, 2025

Dear NHTSA, I am writing to report an ongoing safety issue regarding my 2022 Cadillac Escalade related to an engine recall. On September 19, 2025, I took my vehicle to the dealership for inspection, but they chose to pass the recall inspection despite the fact that the engine continues to experience serious issues. The problems include: •Engine propulsion failure and loss of acceleration at hi... Read more

Incident date: Dec 10, 2024

Rearview camera has perfect image when I put in reverse inside my garage but as soom as I exit the garage into sunlight, the image on the screen goes so dark you don't have a rear view for 18 to 20 seconds and by that time I am in the street. The dealer and Cadillac say this is normal. I have owned may GM vehicles and know this is not correct and dangerous

Incident date: Dec 1, 2024

I purchased this vehicle is certified preowned Cadillac and during the warranty time I had a transmission issue that was causing the transmission to jerk when shifting from 1st to 2nd gear and at highway speeds, it would start jerking nonstop. I took it to the dealer and as per a service bulletin, they flushed the transmission fluid and replaced the transmission fluid. This was only a temporary fi... Read more

Incident date: Dec 1, 2024

I purchased this vehicle is certified preowned Cadillac and during the warranty time I had a transmission issue that was causing the transmission to jerk when shifting from 1st to 2nd gear and at highway speeds, it would start jerking nonstop. I took it to the dealer and as per a service bulletin, they flushed the transmission fluid and replaced the transmission fluid. This was only a temporary fi... Read more

Incident date: Jun 16, 2025

The Cadillac CUE screen cracks and becomes unresponsive. When driving this is effecting anything related to system including navigation, radio, hvac, phone and all other functions creating a distraction to the driver that could lead to an accident. This is not the first time that this has happened to me and I’ve noticed that each time the issue is created is during hot days in southern states. T... Read more

Incident date: Sep 11, 2025

At least 10 times over the past three months the vehicle’s feature of one pedal driving disengages without a reason or code. When the this happens the vehicle accelerates rapidly. This has happened on local streets and on the highway and often results in a near miss collision. I am concerned this will result in a serious injury or death.

Incident date: Sep 11, 2025

At least 10 times over the past three months the vehicle’s feature of one pedal driving disengages without a reason or code. When the this happens the vehicle accelerates rapidly. This has happened on local streets and on the highway and often results in a near miss collision. I am concerned this will result in a serious injury or death.

Incident date: Sep 11, 2025

At least 10 times over the past three months the vehicle’s feature of one pedal driving disengages without a reason or code. When the this happens the vehicle accelerates rapidly. This has happened on local streets and on the highway and often results in a near miss collision. I am concerned this will result in a serious injury or death.

Incident date: Sep 18, 2025

I have observed significant glare from the dashboard reflecting onto the windshield, especially during daylight driving and when sunlight hits at certain angles. The reflection obstructs the driver’s forward visibility, making it difficult to see the road clearly and creating a potential safety hazard. This issue occurs regularly in sunny conditions and has not been resolved by adjusting seating... Read more

Incident date: Jul 13, 2025

My wife and I purchased this vehicle in 2023 with 33,xxx miles on it and since we’ve had it, the vehicle has locked itself with the key fob inside 3 different times, we’re going on the third suspension replacement with normal driving that is ruining alignment and tires, we’ve had multiple issues with the computer system resetting itself and not acting appropriately, key fob not working, seat... Read more

1 injured

Incident date: Jul 13, 2025

My wife and I purchased this vehicle in 2023 with 33,xxx miles on it and since we’ve had it, the vehicle has locked itself with the key fob inside 3 different times, we’re going on the third suspension replacement with normal driving that is ruining alignment and tires, we’ve had multiple issues with the computer system resetting itself and not acting appropriately, key fob not working, seat... Read more

1 injured

Incident date: Jul 13, 2025

My wife and I purchased this vehicle in 2023 with 33,xxx miles on it and since we’ve had it, the vehicle has locked itself with the key fob inside 3 different times, we’re going on the third suspension replacement with normal driving that is ruining alignment and tires, we’ve had multiple issues with the computer system resetting itself and not acting appropriately, key fob not working, seat... Read more

1 injured

Incident date: Sep 14, 2025

Car died in the middle of road. You pump the gas, nothing. This happened twice. Once at about 30000 miles and then at 60000 miles. The dealer had to replace a module or electrical box for fuel pump.

Incident date: Aug 23, 2025

The contact owns a 2026 Cadillac CT5. The contact stated that while driving the vehicle with the Super Cruise feature activated, the message indicated a road construction zone, and the brakes independently activated. The contact stated that there was no road construction nearby. The contact reset the super cruise control feature. The contact stated that while the super cruise control was set at 75... Read more

Incident date: Aug 23, 2025

The contact owns a 2026 Cadillac CT5. The contact stated that while driving the vehicle with the Super Cruise feature activated, the message indicated a road construction zone, and the brakes independently activated. The contact stated that there was no road construction nearby. The contact reset the super cruise control feature. The contact stated that while the super cruise control was set at 75... Read more

Incident date: Aug 12, 2025

I was driving south on I-25 when lights started flashing snd then i lost power and had to coast to the shoulder with no means to expedite my exit from the interstate. At the coasting point white heavy smoke came from tail pipe. . I know there is a recall for 21-24 models. For the very problem i had. The recall now has no fix. This needs fixed

Incident date: Aug 12, 2025

I was driving south on I-25 when lights started flashing snd then i lost power and had to coast to the shoulder with no means to expedite my exit from the interstate. At the coasting point white heavy smoke came from tail pipe. . I know there is a recall for 21-24 models. For the very problem i had. The recall now has no fix. This needs fixed

Incident date: Sep 9, 2025

Bought vehicle certified in 2023 with 86000 miles now at 123000 Engine needs replacing..Bought it from an accredited Cadillac dealership

Incident date: Mar 4, 2025

Brakes failed. This happened at low speed and control was kept of the vehicle. Upon inspection, it was seen the flexible brake line connecting the driver's side brake caliper had separated at the point it transitions from rubber to metal. It happened immediately after turning right at a stop light and there was no warning. The design of the transition meant that there was no leak of fluid (warnin... Read more

Incident date: Sep 14, 2025

I started the car and noticed a smell. Then my red battery light came on and a notification that my battery was not charging. I drove less than a mile and noticed smoke under my hood. I pulled over to a safe place and opened the hood to see flames around my alternator.

Fire

Incident date: Aug 10, 2025

My Que Screen has webbed and makes it impossible to view my screen, important vehicles warnings and my maps for directions. This has been a recall in the past. Prior to me owning my vehicle. I can’t believe Cadillac installed junk in their vehicles. A third party is a direct extension of YoUR business. Do better. This is horrible. I demand a recall repair. If this was known and you all didn’t ... Read more

Incident date: Apr 27, 2025

**Exhaust Emissions System Issues** I have visited the dealership four times for the same problem that was fixed. Unfortunately, the system broke again within three days of each visit. This repeated issue has resulted in a significant amount of wasted time and effort.

Incident date: Apr 27, 2025

**Exhaust Emissions System Issues** I have visited the dealership four times for the same problem that was fixed. Unfortunately, the system broke again within three days of each visit. This repeated issue has resulted in a significant amount of wasted time and effort.

Incident date: Sep 1, 2025

problems with low beam headlights, which often resulted in dimness, fogging, or premature burnout due to faulty weather seals that allowed moisture into the headlight housings I’ve owned more than 5 cadillac srx different models from 2010-2016 and they all have this problem. I can’t see anything after changing the headlights low beam bulbs and the dealer told me to change the headlights assem... Read more

Incident date: Aug 19, 2025

Hi, For example, Audio would cut completely throughout the vehicle not allowing me to access any sources such as the On star board system in the event of a crash, music sources etc. In addition, when this happens all my safety features turn off on the car along with the screen going blank etc. This continued to happen on multiple occasions including with my kids and family in car on a 1 hour... Read more

Incident date: Aug 19, 2025

Hi, For example, Audio would cut completely throughout the vehicle not allowing me to access any sources such as the On star board system in the event of a crash, music sources etc. In addition, when this happens all my safety features turn off on the car along with the screen going blank etc. This continued to happen on multiple occasions including with my kids and family in car on a 1 hour... Read more

Incident date: Aug 19, 2025

Hi, For example, Audio would cut completely throughout the vehicle not allowing me to access any sources such as the On star board system in the event of a crash, music sources etc. In addition, when this happens all my safety features turn off on the car along with the screen going blank etc. This continued to happen on multiple occasions including with my kids and family in car on a 1 hour... Read more

Incident date: Jul 21, 2025

Since we purchased the vehicle, the Heads-Up display is too low, even in its highest adjusted setting. My wife is [XXX] and can only see part of the heads-up display. I am [XXX] ' tall and have to adjust the seat so far up that my head almost touches the roof to see the heads-up display on the highest setting. Dealership reports that no one else has reported the issue and will require taking t... Read more

Incident date: Jan 19, 2025

The vehicle suddenly broke down on the road putting my life at risk, resulting into having it towed. Since then the engine light keeps coming on consistently after repairs. It has been consistent visit to the shop without a permanent solution. It has been in the shop for a month and is still in the shop. They’ve been unable to find the problem until they informed me a new engine will be needed. ... Read more

Incident date: Jul 16, 2025

Silver dash covering immediately behind the instrument cluster is highly sun reflective affecting driving vision. The dash material should be black in color.

Incident date: Dec 1, 2022

Check engine code p0128. driver assistance, air conditioning and steering affect.

Incident date: Dec 1, 2022

Check engine code p0128. driver assistance, air conditioning and steering affect.

Incident date: Dec 1, 2022

Check engine code p0128. driver assistance, air conditioning and steering affect.

Incident date: Dec 10, 2024

The contact owns a 2021 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). Prior to the letter being received, the message "Engine Oil Low" was displayed on the instrument panel. The contact took the vehicle to the dealer, where it was diagnosed that the issue was with the engine. However, the part to do the repair was not availabl... Read more

Incident date: Aug 9, 2025

So I bought this Cadillac Escalade V 2023 with about 26k miles on it and I only had the vehicle for about 13 days and I got a light on my dash board and I had a mechanic check this for me and he told me that the whole entire break system was failing and needed to be replaced so I then took it back to the dealership I bought it from and they told me they had no idea since it was a certified pre own... Read more

Incident date: Aug 9, 2025

So I bought this Cadillac Escalade V 2023 with about 26k miles on it and I only had the vehicle for about 13 days and I got a light on my dash board and I had a mechanic check this for me and he told me that the whole entire break system was failing and needed to be replaced so I then took it back to the dealership I bought it from and they told me they had no idea since it was a certified pre own... Read more

Incident date: May 15, 2025

Odometer Fraud. The contact owns a 1990 Cadillac Brougham. The contact purchased the vehicle from a dealer on eBay on 05/15/2025. The vehicle was shipped to the contact. The contact stated that when the vehicle was purchased, the Sales Agreement and the odometer indicated the mileage was 46,260. In addition, the contact stated that the Sales Advertisement indicated that the mileage was 46,260. The... Read more

Incident date: Aug 22, 2025

My engine all of a sudden went dead in the middle of an intersection. I was unable to put the vehicle in neutral and move it so it was stuck in the middle of an intersection until the tow truck arrived. In addition, it had to be dragged due to this issue - which I’m sure isn’t good for it.

Incident date: Aug 22, 2025

My engine all of a sudden went dead in the middle of an intersection. I was unable to put the vehicle in neutral and move it so it was stuck in the middle of an intersection until the tow truck arrived. In addition, it had to be dragged due to this issue - which I’m sure isn’t good for it.

Incident date: Jun 28, 2025

My vehicle has a recall and I took it to the dealer on the 28th of June and this is the date that I still do not have my vehicle. I have a report at Cadillac to replace the engine. The dealer sends all the information to GM Cadillac to authorize the engine replacement since it has metal inside due to the recall and the vehicle is off, it does not start, nobody tells me anything. I am renting anoth... Read more

Incident date: Jun 28, 2025

My vehicle has a recall and I took it to the dealer on the 28th of June and this is the date that I still do not have my vehicle. I have a report at Cadillac to replace the engine. The dealer sends all the information to GM Cadillac to authorize the engine replacement since it has metal inside due to the recall and the vehicle is off, it does not start, nobody tells me anything. I am renting anoth... Read more

Incident date: Sep 5, 2025

I purchased a 2022 Cadillac Escalade ESV Platinum on 9/5/25. I asked the dealership if there were any recalls and they told me if there were any they were taken care of. It has not been taken care of, it is against CA and federal law to sell a car with an active recall that hasn’t been repaired. I would like to file a formal complaint against Mercedes Benz of Walnut Creek Ca. I do not have time ... Read more

Incident date: Jul 17, 2025

I WAS STOPPED AT A RED LIGHT, IT TURNED GREEN AND I PROCEEDED TO DRIVE FORWARD THROUGH THE INTERSECTION WHEN ALL OF A SUDDEN THE AUTOMATIC BRAKING SYSTEM ENGAGED BRINING THE CAR TO AN IMMEDIATE STOP IN THE MIDDLE OF THE INTERSECTION. MY PASSENGER AND I WERE THRUST FORWARD INTO THE STEERING WHEEL AND DASHBOARD RESPECTIVELY. THE CAR BEHIND ME HIT ME. BOTH CARS SUSTAINED DAMAGE. THERE WAS NOTHING IN ... Read more

Crash

Incident date: Jul 17, 2025

I WAS STOPPED AT A RED LIGHT, IT TURNED GREEN AND I PROCEEDED TO DRIVE FORWARD THROUGH THE INTERSECTION WHEN ALL OF A SUDDEN THE AUTOMATIC BRAKING SYSTEM ENGAGED BRINING THE CAR TO AN IMMEDIATE STOP IN THE MIDDLE OF THE INTERSECTION. MY PASSENGER AND I WERE THRUST FORWARD INTO THE STEERING WHEEL AND DASHBOARD RESPECTIVELY. THE CAR BEHIND ME HIT ME. BOTH CARS SUSTAINED DAMAGE. THERE WAS NOTHING IN ... Read more

Crash

Incident date: Apr 30, 2025

The contact owns a 2021 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact stated that the dealer was contacted; however, the contact was informed that the parts for the recall repair were unavailable. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact had not experienced ... Read more

Incident date: Aug 4, 2025

The glare from the dash to the windshield on occasion is so severe that it is impossible to see/avoid a pedestrian or other vehicle close in front of you. This is a major safety issue.

Incident date: Aug 11, 2025

Vehicle Make: Cadillac Vehicle Model: Escalade Model Year: 2022 Component(s) Affected: Engine, Fuel System, Powertrain, Vehicle Stability Control Incident Date: [Insert Date of Incident] Mileage at Time of Incident: [Insert Approximate Mileage] Summary of Complaint: While driving my 2022 Cadillac Escalade at approximately 70 mph on the highway, the vehicle suddenly lost all power and stability. Th... Read more

Incident date: Aug 11, 2025

Vehicle Make: Cadillac Vehicle Model: Escalade Model Year: 2022 Component(s) Affected: Engine, Fuel System, Powertrain, Vehicle Stability Control Incident Date: [Insert Date of Incident] Mileage at Time of Incident: [Insert Approximate Mileage] Summary of Complaint: While driving my 2022 Cadillac Escalade at approximately 70 mph on the highway, the vehicle suddenly lost all power and stability. Th... Read more