Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 21,483 complaints for CADILLAC

Incident date: Dec 31, 2024

The contact owns a 2016 Hyundai Tucson. The contact stated that while attempting to buckle the driver's side seat belt, the seat belt failed to buckle securely, and the seat belt failed to retract as designed. The contact had not attempted to pull on the seat belt and the seat belt was unable to buckle securely. The contact had not taken the vehicle to a local dealer or independent mechanic. The v... Read more

Incident date: Mar 15, 2026

I have had ongoing seat belt sensor issues with my vehicle. The middle row alarm would go off even when someone was buckled. Now it Has disabled itself and does not sense if someone is buckled or not. Now I also have two seat in the 3rd row that are intermittent alarms causing you to turn around and see if someone is in the seats or un buckled. The alarms go from constant to intermittent and will... Read more

Incident date: Feb 15, 2026

The contact owns a 2023 Toyota Tundra. The contact received notification of NHTSA Campaign Number: 25V767000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not m... Read more

Incident date: Mar 1, 2026

Experiencing sticky steering and sudden increased steering effort. Previously addressed by recall 6524A.

Incident date: Mar 26, 2026

Check engine light turns off and on every day and it’s popping up high pressure fuel pump I Was told it was a problem with these make year and model vehicles and was considered a recall but was told my vin didn’t pop up as a recall and have to pay out of pocket I had less than 30,000 miles.

Incident date: Mar 26, 2026

I was driving my 2017 Kia Rio at approximately 70 mph when the vehicle began shaking violently. I heard a loud mechanical sound from the engine compartment that sounded like something broke loose and was being thrown around. I immediately began pulling over as smoke started entering the cabin. As soon as I stopped, the car erupted into a fast-moving, intense fire originating in the engine compartm... Read more

Fire

Incident date: Mar 26, 2026

The steering is very "glitchy" almost sticky. When driving the steering wheel does not move freely when turned and will slightly stick in place.

Incident date: Feb 21, 2026

My vehicle has now experienced a serious electrical malfunction a few times, including one again today. Each time, the car suddenly loses power and drops to 40 mph, the steering wheel shakes, and all warning lights come on. This is extremely dangerous and puts my safety—and the safety of others—at risk. The Car is Brand new and has about 1200 miles. I took the car in previously, and the dealer... Read more

Incident date: Feb 21, 2026

Incident date: Nov 20, 2025

NOTE: This is an RV built by Thor Motorhomes on a Ford Transit chassis. I believe the issue is caused by Thor. There is a sticker on the window of the side sliding door that gives instructions for unlocking the door (from the inside) in case of an emergency. The sticker states: "WARNING IN AN EMERGENCY, PULL THE LATCH TWICE TO UNLOCK THE DOOR". The instructions do not work. The sticker should o... Read more

Incident date: Mar 26, 2026

My horn started to honk on its own the front windshield wipers will not stop and the turn signals does not work anymore I was told the clock spring needs replaced there is a recall on google but now showing with my vehicle

Incident date: Nov 15, 2018

Radio has zero sound - the issue is the radio sound also has the blinker sound, hands free safety/navigation guidance along with the On Star safety function. None of that is functional. The dealer states it's a known issue and parts are not available. How can this be when they keep building new units. GM has been contacted with zero help and no response around my safety concerns. While it seems l... Read more

Incident date: Mar 6, 2026

Filing a complaint about lack of remedy for NHTSA Recall Number 25V-514, manufacture recall number D019. I planned to put this car on Turo to rent, and I cannot list it if it has an active recall. It’s a financial strain for me, and I would greatly appreciate a fix.

Incident date: Mar 11, 2026

The contact owns a 2025 Hyundai Palisade. The contact stated that while the vehicle was parked, the second-row seat belts failed to latch as intended. The contact's grandson attempted to secure the seat belt, and the seat belt failed to latch securely. The contact assisted with fastening the seat belt. The contact stated that the seat belt was difficult to latch. The vehicle was taken to the deale... Read more

Incident date: Mar 11, 2026

I purchased a Certified Pre-Owned Mazda CX-70 that exhibits intermittent and unpredictable steering behavior, creating a significant safety concern. The steering will intermittently stiffen and then pull the vehicle left or right without driver input, at times toward oncoming traffic or the breakdown lane, requiring immediate correction. On straight roads, the vehicle does not consistently track a... Read more

Incident date: Mar 13, 2026

My 2025 GMC Yukon's infotainment system has repeatedly failed. The huge center screen frequently goes black upon starting the car. Once the screen goes black you are unable to control literally dozens of the vehicle's features including but not limited to climate controls, safety features, heated/ventilated seats, gps, lane assist, the radio, no backup camera, etc. When the screen blacks out, the ... Read more

Incident date: Mar 13, 2026

Infotainment system freezing, screen shaking, touch screen not working, disconnecting from android auto, unable to connect to phone.

Incident date: Mar 23, 2026

There are two major safety recalls that have not been fixed by the manufacturer, making this vehicle unsafe to drive. 1) Seatbelts come undone; no estimated timeline for parts to be available for repair 2) Vehicle's interior cabin design may not provide sufficient protection for third-row occupants during a rollover; no estimated timeline or remedy available for repair

Incident date: Mar 23, 2026

I purchased a vehicle from a private seller on offer up. The seller stated the vehicle was clean title, he also stated the vehicle was low mileage with 112,000. When I got the vehicle the tire sensor was showing on the dash and the air bag sensor. After purchasing the vehicle I later found out the vehicle was salvage, and the mileage is also roughly 180,000 miles or more.

Incident date: Mar 21, 2026

The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that the vehicle battery had died. The contact stated that upon shifting to Neutral(N) and pushing the vehicle from the declined driveway to the garage, the vehicle unintendedly picked up speed and crashed into the garage door. The contact stated that the brake lights had illuminated while pushing the vehicle, but the brakes faile... Read more

Crash

Incident date: Oct 12, 2025

The contact owns a 2021 Ram Promaster 1500. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(R). The failure obstructed the vision of the driver, preventing the driver from safely operating the vehicle. The failure was intermittent. The message that the camera was not available was displayed. Several months later, the contact received notificat... Read more

Incident date: Oct 12, 2025

The contact owns a 2013 Ford F-150. The contact stated that while driving at an undisclosed speed on the highway, the vehicle became disabled. A diagnostic scan tool indicated a cam phaser failure. The vehicle was able to be restarted; however, the engine was loud and was shaking. The vehicle was taken to an independent mechanic and diagnosed with timing chain failure. The vehicle was not repaired... Read more

Incident date: Oct 12, 2025

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar trim on the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted; however, the vehicle was not diagnosed or repaired, and... Read more

Incident date: Mar 21, 2026

The contact owned a 2011 Ford Explorer. The contact stated that while the vehicle was parked, turned off, and unoccupied, the vehicle caught fire. The contact was in her residence, and a neighbor knocked on her door, making her aware that the vehicle had caught fire. The fire has been extinguished by the local fire department. The fire department indicated that the failure may have occurred due to... Read more

Fire

Incident date: Mar 21, 2026

i was driving my truck on Saturday march 21,2026 and all of a sudden black smoke started pouring thru my heater vents. i could no longer steer the vehicle and i put into park shut it off and left the vehicle. after we got out we could see a fire under my jeep. by the time the fire department got there my jeep was a total loss.

Fire

Incident date: Mar 21, 2026

The shift to park keeps showing up and I had this issue taken care of last year at the dealership and it just started again. It is over $600 to have the repair done and should last more than a year before it needs to be replaced again. The lane assist pops up every couple weeks that it is not working.

Incident date: Mar 17, 2026

I was driving and the left side of infotainment system went out. I could not see my speed, odometer everything on the dash. I pulled over, stopped the car, turned it off and on but that did not work. This was very dangerous. After sitting for about 30 minutes it started working. i took it to the dealer and picked it up because they were waiting on direction from Nissan. Then the right side of the ... Read more

Incident date: Mar 17, 2026

When fueling up the truck the gas pump keeps clicking like if the truck is full of fuel but it isn’t. The truck has a cap less system so there’s a valve on top of the gas tank that is supposed to let the fuel into the fuel tank once gas starts pouring in. The valve gets stuck and it takes a long time to refuel. There’s no way to replace that valve because it’s molded into the gas tank so i... Read more

Incident date: Mar 1, 2024

ICCU failure, left stranded for a tow

Incident date: Mar 1, 2024

ICCU failure, left stranded for a tow

Incident date: Aug 12, 2023

Head gasket issue Car jerks and may cut off during heavy acceleration

Incident date: Mar 15, 2026

Hello, so I have had my vehicle in the shop for over 2 weeks due to a failure toner wheel and even though there is a extention recall for my vehicle there not covering it even after telling fca and the dealer about the issues. There saying they won't be able to reimburse me even though I just bought the truck through carvana about 5 months ago and haven't even driven it over 4k miles.

Incident date: Mar 15, 2026

Incident date: Mar 14, 2026

The contact owns a 2015 Nissan Altima. The contact stated that on several occasions while driving at undisclosed speeds with the headlights activated, the illumination from the headlights was extremely dim, as if the headlights were not turned on. The vehicle was taken to a dealer, where it was diagnosed, and determined that the headlight assemblies needed to be replaced. The vehicle was not repai... Read more

Incident date: Dec 31, 1969

THERE IS A WARNING ON MY DASH WHEN THE VEHICLE IS PLACED IN REVERSE: REVERSE BRAKE ASSIST NOT AVAILABLE SEE MANUAL. THIS CONCERN HAS A TSB ATTACHED TO IT. MY CONCERN IS THAT GIVEN THE SAFETY NATURE OF THIS CONCERN AFFECTING F150S AND FORD MUSTANGS; THIS SHOULD BE COVERED BY THE MANUFACTURER AND NOT THE CONSUMER. FORD WILL REPAIR, HOWEVER, INVOICE THE CUSTOMER FOR THE COST WHICH I DO NOT AGREE... Read more

Incident date: Mar 19, 2026

Problem started at 11,000 miles as very minor and has become progressively worse up to the now 32,000. Vehicle has been to dealerships 5 times with no repair performed. THE MAJOR SAFETY ISSUE: Hesitation and gear searching on acceleration. Intermittent acuity. 3 times I needed to accelerate quickly in order to merge with 40 mph traffic from a stop sign. I stepped on the throttle and the vehic... Read more

Incident date: Mar 19, 2026

COMPONENT FAILURE: The Integrated Charging Control Unit (ICCU) failed on a 2025 Hyundai IONIQ 5 AWD Limited with fewer than 3,000 miles on the odometer. The ICCU controls AC onboard charging and DC-DC power conversion. The vehicle is currently at the dealership and available for inspection upon request. SAFETY RISK: The ICCU failure caused a complete loss of vehicle propulsion, rendering the vehi... Read more

Incident date: Mar 19, 2026

I was merging into traffic on interstate. The car lagged as if it wasn't getting gas. I pulled over to get out of traffic. Scary situation. Please advise!

Incident date: Mar 19, 2026

When the adaptive cruise control system is engaged while wearing prescription eyeglasses, either my regular clear lenses or prescription polarized sunglasses , a persistent audible and visual warning sounds approximately every two (2) minutes creating a distraction. The warning states "Keep your eyes on the road and drive safely. Driver assistance system is limited."

Incident date: Mar 19, 2026

I PURCHASED MY 2024 NISSAN ROGUE 12 DAYS AGO AT BOB BELL IN BALTIMORE MD. DAY 12 I WAS LEAVING WORK LIKE USUAL. WHEN I CLOSED MY DRIVER DOOR THE REAR HATCH GLASS EXPLODED INTO A MILLION PIECES. CLEARLY THERE MUST HAVE BEEN A MANUFACTER DEFECT IN THE GLASS FOR THIS TO OCCUR. CONTACTED DEALER AND NISSAN CONSUMER AFFAIRS. BOTH ARE TELLING ME THAT THIS IS NOT A RECALL ISSUE NOR IS IT COVERED UNDER WAR... Read more

Incident date: Oct 15, 2025

While driving my 2020 Acura MDX A-Spec at approximately 63,744 miles, the vehicle suddenly lost all engine power without warning while passing through a busy multi-lane intersection. The loss of propulsion prevented acceleration and forced us to coast across traffic lanes to reach the shoulder, creating a significant safety hazard. The engine would not restart. The vehicle was inspected on 3/17/20... Read more

Incident date: Oct 15, 2025

Incident date: Mar 6, 2026

When put in park car started idling rough and then stalled. Engine light, collision warning light, and traction control light came on. Code scanned as a P0101 code.

Incident date: Mar 8, 2026

The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a... Read more

Incident date: Jan 22, 2026

I am submitting this complaint regarding ongoing and persistent mechanical issues with my vehicle since the time of purchase. The vehicle has repeatedly shut off unexpectedly, creating a serious safety concern. Initially, I suspected the issue might be related to the battery, and I have replaced the battery twice within the past 4 years. However, the problem has continued. In January, the vehicle... Read more

Incident date: Mar 10, 2026

The front wheel axle makes a clicking noise when turning either left or right. Vehicle has about 10 K miles on it.

Incident date: Mar 1, 2026

The rear window on my 2017 GMC Sierra shattered unexpectedly without any impact. The vehicle had been remote started in very cold weather and the rear window glass suddenly shattered while the truck was parked. There was no rock strike or external damage that would explain the failure. I later learned about GM Customer Satisfaction Program N192265660 regarding rear window defroster thermal events... Read more

Incident date: Mar 13, 2026

On December 23, 2025, at approximately 9:45 AM, I was operating my Tesla Cybertruck with Autopilot engaged under normal driving conditions. There was no inclement weather, the roadway was straight, and visibility was clear. While driving, the vehicle suddenly veered off the main roadway without warning and traveled off-road, ultimately colliding with a tree. The movement was abrupt and not consis... Read more

Crash 1 injured

Incident date: Nov 3, 2025

I've received more than one recall notice from Ford (Recall Number: 25S09) but ever time I contact my dealer to schedule service, they say that Ford has not released the parts. I'm very concerned since this is a SAFETY recall. I'm also baffled because the letter says it's a "improperly torqued" fastener. I don't understand why they need parts for that. But what the heck do I know? Please help... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog