Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Mar 1, 2018
MOISTURE GETS INTO THE HEADLIGHT ENCLOSURES THROUGH CONDENSATION AND/OR RAIN IMPEDING THE HEADLIGHT BRIGHTNESS AND DISTANCE MAKING IT HARD TO DRIVE AT NIGHT. THIS HAS BEEN REPORTED BY NUMEROUS CONSUMERS. THE DESIGN OF THE HEADLIGHT ENCLOSURE IS FLAWED ALLOWING MOISTURE FROM THE HOOD AND FRONT FENDERS TO RUN DOWN THE REAR OF THE HEADLIGHT ENCLOSURE AND ENTER THE ENCLOSURE THROUGH THE SEAM THAT FAIL... Read more
Incident date: Jul 4, 2019
DEFECTIVE HEADLIGHT ASSEMBLY LEADING TO MOISTURE BUILD UP. THE MOISTURE BUILDUP IN THE HEADLIGHT ASSEMBLY LEADS TO REDUCED LIGHTING AND EVENTUALLY THE ENTIRE HEADLIGHT ASSEMBLY BURNS OUT LEAVING THE CAR OWNER WITH NO LIGHTS. I JUST HAD THE DRIVER SIDE HEADLIGHT ASSEMBLY REPLACED AS MY LIGHTS WENT OUT AT NIGHT WHILE DRIVING IN FEBRUARY 2019. MOISTURE IS ALREADY BUILDING IN THE NEW HEADLIGHT WHICH W... Read more
Incident date: Jul 2, 2019
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE EQUIPPED WITH DURATURN MOZZO TIRES, SIZE: 295/35R24 (NA). WHILE DRIVING 70 MPH, THE VEHICLE BEGAN TO SHAKE AND WOBBLE. THE CONTACT NOTICED METAL STICKING OUT OF ONE OF THE TIRES AND THAT THE TIRES EXPANDED AND FLATTENED. THE TIRES WERE TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TREAD SEPARATED FROM THE TIRES. ALL FOUR TIRES WERE CHANGED. T... Read more
Incident date: Nov 18, 2018
WHEN I AM DRIVING IN THE DARK BOTH OF MY HEADLIGHTS ARE EXTREMELY DIM ESPECIALLY ON THE INTERSTATE. I AM UNABLE TO SEE SHORT DISTANCES IN FRONT OF ME AND IT HAS BECOME A SAFETY ISSUE. I HAVE HAD THE BULBS REPLACED TWICE WITH DIFFERENT TYPES OF BULBS AND IT DID NOT HELP AT ALL.
Incident date: Jul 7, 2019
ON TWO OCCASIONS THE CAR WOULD NOT START WITHIN APPROXIMATELY 10 - 15 MINUTES OF HAVING BEEN TURNED OFF. AFTER INSPECTION THE DEALER FOUND THAT THERE WAS AN INTERMITTENT FAULT IN THE THROTTLE BODY ASSEMBLY (DTC CODE P2119 THROTTLE CLOSED POSITION PERFORMANCE). A PASSENGER IN THE COURTESY CAR FROM THE DEALER TOLD ME HE HAD THE SAME PROBLEM WITH HIS VEHICLE, BUT COULD NOT RECALL WHAT WAS DIAGNOSED.
Incident date: May 10, 2019
THE LOW BEAM HEADLIGHT LENS IS FROSTED OVER PREVENTING HEADLIGHTS FROM PROJECTING LIGHT AT NIGHT. I HAVE OTHER VEHICLES FLASH LIGHTS AT ME ON APPROACH. I WAS WARNED ON A RECENT TRIP TO NEW MEXICO, BUT DID NOT GET A TECKET FOR NOT HAVING HEADLIGHTS. LOCAL GM/CADILLAC DEALER TOLD ME THAT THEY COULD NOT DO ANYTHING. I DONT DRIVE AT NIGHT AS NO LOW BEAM HEADLIGHTS. I BOUGHT AND REPLACED WITH STRO... Read more
Incident date: May 10, 2019
THE LOW BEAM HEADLIGHT LENS IS FROSTED OVER PREVENTING HEADLIGHTS FROM PROJECTING LIGHT AT NIGHT. I HAVE OTHER VEHICLES FLASH LIGHTS AT ME ON APPROACH. I WAS WARNED ON A RECENT TRIP TO NEW MEXICO, BUT DID NOT GET A TECKET FOR NOT HAVING HEADLIGHTS. LOCAL GM/CADILLAC DEALER TOLD ME THAT THEY COULD NOT DO ANYTHING. I DONT DRIVE AT NIGHT AS NO LOW BEAM HEADLIGHTS. I BOUGHT AND REPLACED WITH STRO... Read more
Incident date: Jun 28, 2019
I WAS DRIVING ON INTERSTATE WHEN THE CHECK ENGINE LIGHT CAME ON. AFTER HAVING THE VEHICLE DIAGNOSED IT WAS DETERMINED TO BE FAILURE OF THE TIMING CHAIN. IF THE TIMING CHAIN HAD BROKE WHILE OPERATING THE VEHICLE IT COULD HAVE CAUSED A MAJOR ACCIDENT RESULTING IN INJURY. CADILLAC HAS KNOWN ABOUT THE ISSUE WITH TIMING CHAIN FAILURE. THEY ISSUED TBS BULLETIN 11340C SPECIAL COVERAGE ADJUSTMENT FOR TIMI... Read more
Incident date: Mar 16, 2015
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS MOISTURE IN THE HEADLAMP ASSEMBLIES, WHICH CAUSED THE HEADLIGHTS TO GO OUT. THE CONTACT HAD TO UTILIZE THE HIGH BEAMS FOR VISIBILITY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KEYSER CADILLAC (716-568-7045, LOCATED AT 4130 SHERIDAN DR, WILLIAMSVILLE, NY 14221) WHERE IT WAS DIAGNOSED THAT THE HEAD... Read more
Incident date: Aug 15, 2018
LOW BEAMS SO DIM YOU CAN'T SEE AT NIGHT. DEALER REPORTED YES IT IS A PROBLEM, YOU WILL HAVE TO REPLACE ENTIRE HEADLIGHT WITH NON DEALER LED HEADLIGHT TO RESOLVE. TRIED TO SEND ME TO HIS SONS SHOP TO RESOLVE PROBLEM. I HAVE REPLACED THE BULBS WITH NEW BULBS WHICH DID NOT RESOLVE. I HAVE TO DRIVE WITH HIGH BEAMS TO SEE AT NIGHT. THIS IS A MAJOR SAFETY ISSUE. PURCHASED CAR IN 2018 AND AFT... Read more
Incident date: May 25, 2019
CADILLAC SRX LOW BEAMS LIGHTS ARE EXTREMELY DIM. PROVIDES VERY LITTLE VISIBILITY AT NIGHT. IT ALMOST LOOKS LIKE THE CAR IS RUNNING ON DAY LIGHTS ONLY, EVEN THOUGH THE LOW BEAMS ARE ON. IT IS EXTREMELY DANGEROUS AND NEEDS TO BE REMEDIED ASAP. I HAVE HAD THE BULBS TESTED AND THE MECHANIC SAYS THEY ARE FINE. IT IS JUST THE WAY THEY ARE PLACED IN THE VEHICLE. I AM TERRIFIED TO DRIVE AT NIGHT, BUT THIS... Read more
Incident date: Jun 28, 2019
WHILE DRIVING HEARD CLANKING UNDER THE CAR FOR ABOUT 2 BLOCKS THEN STOPED. TOOK IT TO THE DEALER AND FOUND OUT 2 BOLTS HAD BACKED OUT OF THE DRIVE SHAFT AND ONE HAD SHEARED. HAD THE EXACT SAME PROBLEM WITH A 2011 CTS. I HAD PURCHASED A WARRANTY WHEN I BOUGHT THE CAR IN 2018, CAR WAS REPAIRED. I DID NOTIFY CADILLAC. RIGHT FRONT HEADLIGHT HAS MOISTURE. UNDERSTAND CADILLAC USED INFERIOR SEALS PREVIO... Read more
Incident date: Jun 28, 2019
WHILE DRIVING HEARD CLANKING UNDER THE CAR FOR ABOUT 2 BLOCKS THEN STOPED. TOOK IT TO THE DEALER AND FOUND OUT 2 BOLTS HAD BACKED OUT OF THE DRIVE SHAFT AND ONE HAD SHEARED. HAD THE EXACT SAME PROBLEM WITH A 2011 CTS. I HAD PURCHASED A WARRANTY WHEN I BOUGHT THE CAR IN 2018, CAR WAS REPAIRED. I DID NOTIFY CADILLAC. RIGHT FRONT HEADLIGHT HAS MOISTURE. UNDERSTAND CADILLAC USED INFERIOR SEALS PREVIO... Read more
Incident date: Apr 12, 2019
REAR END OF CAR SUSPENSION IS NOT WORKING IT DROPPED ON A CITY STREET
Incident date: Jan 15, 2017
ELECTRICAL PROBLEM
Incident date: Jan 15, 2017
ELECTRICAL PROBLEM
Incident date: Mar 1, 2019
THE LOW BEAM HEAD LIGHTS OR VERY DIM CAN NOT SEE AT NIGHT DRIVING , IT REALLY BAD I LIVE IN SOUTH CAROLINA WE DON'T HAVE MANY STREET LIGHT ON OUR ROADS. I WISH SOMEONE WOULD DRIVE THESE CARS THAT ON THE BAD LIGHT LIST.
Incident date: Jun 3, 2019
CUE DASHBOARD CONSOLE SCREEN KEEPS CRACKING AND BECOMING INOPERABLE. THIS IS THE SECOND TIME THIS HAS HAPPENED IN 4 YEARS. THE FIRST TIME IT WAS UNDER WARRANTY, THIS SECOND TIME IT IS NOT.
Incident date: Jul 1, 2018
DRIVERS SIDE HEADLIGHT IS TO DIM CAUSING LOW VISIBILITY AT NIGHT. UNSAFE TO DRIVE.
Incident date: Jun 15, 2019
TL* THE CONTACT OWNS A 2012 CADILLAC CTS. WHILE DRIVING 5 MPH, THE CONTACT HEARD AN ABNORMAL SOUND UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO MOORE CADILLAC (LOCATED AT 25450 PLEASANT VALLEY RD, CHANTILLY, VA 20152, (703) 939-9351) WHERE IT WAS DIAGNOSED THAT TWO DRIVESHAFT BOLTS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. ... Read more
Incident date: Jan 1, 2016
HEADLIGHTS ARE GETTING EXTREMELY DIMMED AND NOW YOU CAN'T EVEN TELL IF THEY ARE ON VEHICLE IS UNDERIVABLE AT NIGHT TIME. I HAVE COMPLAINED MANY TIMES DIRECTLY TO CADILLAC CUSTOMER CARE BUT NO ONE CARE. DEALERSHIP SHIPS WANTS 1500.00 PER LIGHT TO REPLACE THEM. THERE SHOULD HAVE BEEN THE RECALL LONG TIME AGO.
Incident date: Jan 1, 2016
HEADLIGHTS ARE GETTING EXTREMELY DIMMED AND NOW YOU CAN'T EVEN TELL IF THEY ARE ON VEHICLE IS UNDERIVABLE AT NIGHT TIME. I HAVE COMPLAINED MANY TIMES DIRECTLY TO CADILLAC CUSTOMER CARE BUT NO ONE CARE. DEALERSHIP SHIPS WANTS 1500.00 PER LIGHT TO REPLACE THEM. THERE SHOULD HAVE BEEN THE RECALL LONG TIME AGO.
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART FOR NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) FOR AN EXTENDED PERIOD OF TIME. DON LEDFORD AUTOMOTIVE (4595 N LEE HWY, CLEVELAND, TN 37312, (423) 709-8643) AND INTEGRITY BUICK GMC (6025 INTERNATIONAL DR, CHATTANOOGA, TN 37421, (423) 855-0550) WERE NOTIFIED AND UNABLE T... Read more
Incident date: Jul 1, 2019
THE TIMING CHAIN IS FAULTY. THIS IS A $2200 REPAIR. NUMEROUS PEOPLE ARE HAVING THIS SAME PROBLEM. PLEASE RECALL.
Incident date: May 21, 2019
A CLEAR FLUID WAS LEAKING FROM REAR OF CAR WHEN PARKED IN GARAGE. TOOK CAR TO DEALER FOR SERVICE. I RECEIVED NUMEROUS MESSAGES THE PART WAS ON BACK ORDER, HAD NOT BEEN SHIPPED FROM CHINA, HAS BEEN SHIIPED FROM CHINA, IN MICHIGAN, HAD NOT SHIPPED FROM MICHIGAN, ETC. DURING WEEK FOUR I WENT TO DEALER TO GET MORE DETAILS ABOUT LENGTHY PROCESS. I WAS TOLD THE CAR IS LEGALLY A LEMON AFTER PASSING ... Read more
Incident date: Jun 28, 2019
THE LOW BEAM HEADLIGHTS DO NOT PUT OUT ENOUGH LIGHTING UPON THE ROAD TO SAFELY NAVIGATE AT NIGHT. I HAVE REPLACED THE BULBS, BUT THAT DIDN'T HELP ANY. I HAVE ALSO INSTALLED A SET OF AFTERMARKET FOG LIGHTS WHICH HELPS A LITTLE BIT, BUT NOT SO MUCH WHEN IT IS RAINING OR WHEN ENCOUNTERING GLARING LIGHTS FROM ONCOMING TRAFFIC. I HAVE READ THAT IF YOU BUY AND REPLACE THE ENTIRE LENS ASSEMBLY THAT WI... Read more
CADILLAC
ESCALADE ESV
(2011) - STRUCTURE:BODY
Jun 30, 2019
Incident date: Jun 30, 2019
DOOR HANDLE FOR ALL DOORS BREAK OFF WITH OR WITHOUT AN MOTOR VEHICLE COLLISION. SELF-EXTRACATION FROM VEHICLE IS UNLIKELY WITHOUT REPAIR
CADILLAC
ESCALADE ESV
(2011) - UNKNOWN OR OTHER
Jun 30, 2019
Incident date: Jun 30, 2019
DOOR HANDLE FOR ALL DOORS BREAK OFF WITH OR WITHOUT AN MOTOR VEHICLE COLLISION. SELF-EXTRACATION FROM VEHICLE IS UNLIKELY WITHOUT REPAIR
Incident date: Jun 22, 2019
THE CADILLAC CUE SCREEN FREEZES WHILE I AM DRIVING THE CAR (VEHICLE IN MOTION - OR COULD BE STOPPED AT RED LIGHT, BUT ENGINE IS ON). THIS HAS HAPPENED DOZENS OF TIMES DURING THE PAST 1 YEAR THAT I HAVE OWNED THE CAR. I AM SUDDENLY UNABLE TO INCREASE/DECREASE VOLUME, CHANGE RADIO STATION, CANNOT USE GPS, CANNOT ADJUST ANYTHING ON THE CUE SCREEN -- IT IS COMPLETELY FROZEN. THE ONLY WAY TO GET IT... Read more
Incident date: Jun 22, 2019
THE CADILLAC CUE SCREEN FREEZES WHILE I AM DRIVING THE CAR (VEHICLE IN MOTION - OR COULD BE STOPPED AT RED LIGHT, BUT ENGINE IS ON). THIS HAS HAPPENED DOZENS OF TIMES DURING THE PAST 1 YEAR THAT I HAVE OWNED THE CAR. I AM SUDDENLY UNABLE TO INCREASE/DECREASE VOLUME, CHANGE RADIO STATION, CANNOT USE GPS, CANNOT ADJUST ANYTHING ON THE CUE SCREEN -- IT IS COMPLETELY FROZEN. THE ONLY WAY TO GET IT... Read more
Incident date: Jun 29, 2019
PROBLEM #1 - TRUNK OPENS BY ITSELF (SOMETIMES WHILE VEHICLE IS STATIONARY & LOCKED (I.E., PARKED FOR THE NIGHT - ENGINE OFF); OTHER TIMES THE TRUNK OPENS BY ITSELF WHILE I AM DRIVING/MOVING (ENGINE OBVIOUSLY ON); OTHER TIMES WHILE THE ENGINE IS ON AND THE VEHICLE IS STATIONARY (I.E., VEHICLE IS AT IDLE). I KNOW FOR A FACT THAT THESE EPISODES OCCURRED WITHOUT ME PRESSING THE TRUNK BUTTON - WHETHER ... Read more
Incident date: Jun 29, 2019
PROBLEM #1 - TRUNK OPENS BY ITSELF (SOMETIMES WHILE VEHICLE IS STATIONARY & LOCKED (I.E., PARKED FOR THE NIGHT - ENGINE OFF); OTHER TIMES THE TRUNK OPENS BY ITSELF WHILE I AM DRIVING/MOVING (ENGINE OBVIOUSLY ON); OTHER TIMES WHILE THE ENGINE IS ON AND THE VEHICLE IS STATIONARY (I.E., VEHICLE IS AT IDLE). I KNOW FOR A FACT THAT THESE EPISODES OCCURRED WITHOUT ME PRESSING THE TRUNK BUTTON - WHETHER ... Read more
Incident date: Apr 17, 2009
TOOK MY CAR IN BECAUSE THE ENGINE KEPT RUNNING WHEN CAR IS OFF. ( I COULD ONLY HERE IT WHEN IN THE GARAGE. THIRD TIME THIS HAPPENED. THEY REPLACED WATER PUMP 2 YEARS IN A ROW. THIS YEAR THE SAME THING HAPPENED. THEY SAID IT WAS THE THERMOSTAT HOUSING. THEY REPLACED IT BUT DID NOT TEST DRIVE IT. I PUT IT ON THE FREEWAY AND GOT A BURNING SMELL WITH BLACK SMOKE AND A NOISE. TOOK IT BACK THE ... Read more
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2013 CADILLAC CTS. WHILE DRIVING, THE CONTACT STATED THAT THE HEADLIGHTS WERE VERY DIM. UPON INSPECTION, IT WAS DISCOVERED THAT WATER WAS PRESENT INSIDE THE DRIVER'S SIDE HEAD LAMP ASSEMBLY. THE VEHICLE WAS TAKEN TO FALKNER CADILLAC (447 E. ST RD, TREVOSE, PA) WHERE IT WAS DIAGNOSED THAT THE ENTIRE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED TO PREVENT THE WATER FROM LEAKING IN... Read more
Incident date: May 1, 2019
11057 RECALL. AC COMPRESSOR NOT WORKING
Incident date: Sep 14, 2018
2 PROBLEMS. FIRST, FOR THE RECALL FOR THE KEYCHAIN, CAN THE DEALERSHIP NOT JUST MAIL ME AND GIVE ME THE KEYCHAIN UPON ARRIVAL? MOST DEALERSHIPS SEEM TO INSIST THAT THEY HAVE TO CHECK THE VEHICLE OUT, WHICH MEANS I WOULD HAVE TO LEAVE IT OR WAIT. SECOND, SOMEONE REAR ENDED ME, TOTALING THE VEHICLE (LOS - PERHAPS AS MUCH AS $13,000, AS I DID NOT HAVE COLLISION INSURANCE. I BELIEVE THAT I MIGHT... Read more
Crash
Incident date: Sep 14, 2018
2 PROBLEMS. FIRST, FOR THE RECALL FOR THE KEYCHAIN, CAN THE DEALERSHIP NOT JUST MAIL ME AND GIVE ME THE KEYCHAIN UPON ARRIVAL? MOST DEALERSHIPS SEEM TO INSIST THAT THEY HAVE TO CHECK THE VEHICLE OUT, WHICH MEANS I WOULD HAVE TO LEAVE IT OR WAIT. SECOND, SOMEONE REAR ENDED ME, TOTALING THE VEHICLE (LOS - PERHAPS AS MUCH AS $13,000, AS I DID NOT HAVE COLLISION INSURANCE. I BELIEVE THAT I MIGHT... Read more
Crash
Incident date: Jun 5, 2019
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. THE CONTACT STATED THAT, ON DIFFERENT OCCASIONS, THE ACCELERATOR AND BRAKE PEDALS SEIZED AND FAILED TO RELEASE WHEN NEEDED. THE FAILURE PRESENTED THE RISK OF A POTENTIAL CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 04V045000 (SERVICE BRAKES, HYDRAULIC) AND 02V224000 (ELECTRICAL SYSTEM); ALTH... Read more
Incident date: Jun 5, 2019
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. THE CONTACT STATED THAT, ON DIFFERENT OCCASIONS, THE ACCELERATOR AND BRAKE PEDALS SEIZED AND FAILED TO RELEASE WHEN NEEDED. THE FAILURE PRESENTED THE RISK OF A POTENTIAL CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 04V045000 (SERVICE BRAKES, HYDRAULIC) AND 02V224000 (ELECTRICAL SYSTEM); ALTH... Read more
Incident date: Jan 15, 2019
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. WHILE DRIVING AND APPLYING THE BRAKES, THE VEHICLE BEGAN TO ACCELERATE UNCONTROLLABLY. THE CONTACT STATED THAT THE ONLY WAY TO CORRECT THE FAILURE WAS BY TURNING OFF AND RESTARTING THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE F... Read more
Incident date: Jun 1, 2019
SINCE PURCHASING THE CAR USED WITH 36K MILES ON IT THE HEADLIGHTS HAVE BECOME PROGRESSIVELY DIMMER, TO THE POINT WHERE THE CAR IS NO LONGER SAFE TO DRIVE AT NIGHT. UPON FURTHER RESEARCH THIS IS A COMMON PROBLEM WITH THESE CARS AND IS A FLAW IN THE DESIGN. CADILLAC WANTS 1200 TO FIX THEM, AND REFUSES TO ACKNOWLEDGE THAT THIS IS A MAJOR SAFETY ISSUE ON THEIR VEHICLES.
Incident date: Jun 1, 2017
IMPROPER REAR DIFFERENTIAL RING GEAR WELD. THERE IS A GAP THAT IS NOT PROPERLY SEALED ON REAR DIFFERENTIAL HOUSING THAT CAUSES FLUIDS TO LEAK.
Incident date: Jun 14, 2018
LAST YEAR IN 2018 TOOK MY CAR IN TO GM AND THEY COULD NOT FIND ANY THING WRONG WITH MY ISSUE OF CAR CADILLAC 2011 SRX AND FOUND THROUGH WEB SIT THAT THIS SERIES OF VEHICLES HAD A RECALL AND THE BLOWER SYSTEM FOR THE DEFROST SYSTEM, AND MY CAR IS HAVING THE SAME EXACT ISSUES AND CADILLAC WILL NOT FIX IT
Incident date: May 6, 2019
ACCELERATING IS STALLED. ENGINE IS GOES INTO A PULL AND TUG MODE IN ENGINE. CANT GET IN RPM SPEED IN PEDAL. ENGINE IS HEAVY. BRAKE PEDAL BECOMES STIFFENS AND SLIGHT BRAKE MAKES SRX STOP SUDDENLY. ALL THIS IS HAPPENING WHILE ON HIGHWAY AND CITY DRIVING IN WITH THE VEHICLE IN MOTION . ALSO I'VE TAKING THE SRX IN FOR DIAGNOSTICS SEVERAL TIMES. AND NO CODE ARE FOUND TO REPORT ON THE VEHICLE
Incident date: May 6, 2019
ACCELERATING IS STALLED. ENGINE IS GOES INTO A PULL AND TUG MODE IN ENGINE. CANT GET IN RPM SPEED IN PEDAL. ENGINE IS HEAVY. BRAKE PEDAL BECOMES STIFFENS AND SLIGHT BRAKE MAKES SRX STOP SUDDENLY. ALL THIS IS HAPPENING WHILE ON HIGHWAY AND CITY DRIVING IN WITH THE VEHICLE IN MOTION . ALSO I'VE TAKING THE SRX IN FOR DIAGNOSTICS SEVERAL TIMES. AND NO CODE ARE FOUND TO REPORT ON THE VEHICLE
Incident date: May 6, 2019
ACCELERATING IS STALLED. ENGINE IS GOES INTO A PULL AND TUG MODE IN ENGINE. CANT GET IN RPM SPEED IN PEDAL. ENGINE IS HEAVY. BRAKE PEDAL BECOMES STIFFENS AND SLIGHT BRAKE MAKES SRX STOP SUDDENLY. ALL THIS IS HAPPENING WHILE ON HIGHWAY AND CITY DRIVING IN WITH THE VEHICLE IN MOTION . ALSO I'VE TAKING THE SRX IN FOR DIAGNOSTICS SEVERAL TIMES. AND NO CODE ARE FOUND TO REPORT ON THE VEHICLE
Incident date: Jun 1, 2019
WHEN DRIVING AT NIGHT THE LOW BEAMS ARE VERY DIM. I HAVE TO DRIVE WITH THE HIGH BEAMS OTHER WISE I CANNOT SEE THE ROAD. OTHER DRIVERS GET UPSET BUT I CANT USE THE VEHICLE AT NIGHT. LIGHTS ARE ON BUT VERY DIM. I HAD DEALER INSPECT AND HE SAID THE FOCUSING LENS GET DESTORTED AND THE LIGHT DOESN'T GO THROUGH. COST WOLD BE OVER $1800 AND NOT PERMENANTLY FIX THE DEFECTIVE FOCUSING LENS.
Incident date: Jun 22, 2019
MY STEERING RACK AND PUMP WENT AT ONLY 26,000 MILES. IF I WAS DRIVING THIS CAR ON THE ROAD AT THE TIME IT WENT I WOULD HAVE HAD AN AWFUL ACCIDENT. YOU COULD NOT STEER THE VEHICLE AT ALL. IT COST ME 2275 FOR THE PART AND 6 HOURS LABOR @750.00. I THINK WITH ONLY 26000MILES THIS SHOULD HAVE NOT HAPPEND.
Incident date: Apr 26, 2019
CAR HAS LOCKED IN 2ND OR 3RD GEAR TWO DIFFERENT TIMES, BOTH AFTER LONG DRIVES (2+ HOURS AT HIGHWAY SPEEDS) AND WOULD NOT DOWNSHIFT INTO 1ST TO STOP MOVEMENT. THE FIRST TIME WAS A STOP LIGHT AND ALMOST CAUSED AN ACCIDENT, THE SECOND TIME WAS IN MY DRIVEWAY AND ALMOST HIT THE HOUSE. GOOD BRAKES ARE THE ONLY THING THAT SAVED ME. BOTH TIMES, THE VEHICLE SHIFTED TO 1ST WITH A LOUD BANG. TRANSMISS... Read more