Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jul 9, 2019
I AM WRITING REGARDING MY SERVICE AIRBAG LIGHT. THE LIGHT CAN ON ABOUT 2 WEEKS AGO. I HAD IT CHECK OUT BY AUTOZONE AND O'RELLIES AUTO STORM. I WAS INFORMED THE IT WAS THE PASSENGER SEAT PRESSURE SENSOR AND IT HAVE A RECALL ON IT. SO WHEN I CALL THE CADILLAC PLACE THEY TELL ME THAT I HAVE NO RECALLS AT THIS TIME. SO HOW DO TWO PLACES TELL ME I HAVE A RECALL BUT CADILLAC SAYS I DON'T. I REALLY NE... Read more
Incident date: Jul 9, 2019
I AM WRITING REGARDING MY SERVICE AIRBAG LIGHT. THE LIGHT CAN ON ABOUT 2 WEEKS AGO. I HAD IT CHECK OUT BY AUTOZONE AND O'RELLIES AUTO STORM. I WAS INFORMED THE IT WAS THE PASSENGER SEAT PRESSURE SENSOR AND IT HAVE A RECALL ON IT. SO WHEN I CALL THE CADILLAC PLACE THEY TELL ME THAT I HAVE NO RECALLS AT THIS TIME. SO HOW DO TWO PLACES TELL ME I HAVE A RECALL BUT CADILLAC SAYS I DON'T. I REALLY NE... Read more
Incident date: Jul 23, 2019
WE WERE DRIVING ON THE HIGHWAY AND SUDDENLY WE HEARD A LOUD EXPLOSION NOISE THAT RESEMBLE GUNSHOT FOLLOWED BY HIGHWAY NOISE. THE CAR HAS A PANORAMIC SUNROOF THAT WAS CLOSED AT THAT TIME HOWEVER WE CAN HEAR SHREDS OF GLASS ABOVE THE CLOSED COVER. I SLOWED DOWN ON THE HIGHWAY AND WE GOT OUT AT THE FIRST EXIT. WE PULLED OVER ON THE SIDE AND CALLED 911. THERE WAS NO SIGN THAT ANY OBJECT HIT THE CAR; ... Read more
Incident date: Jul 22, 2019
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. EVER SINCE THE VEHICLE WAS PURCHASED ON JULY 17, 2019, THE LOW BEAM HEADLIGHTS WERE VERY DIM. AS A RESULT, THE CONTACT COULD NOT SEE THE ROAD WELL WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO CADILLAC OF SOUTH CHARLOTTE (10725 PINEVILLE RD, PINEVILLE, NC 28134) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE MANUFACTURER WAS N... Read more
Incident date: Feb 4, 2018
SEVERE BUCKING AND OR SURGING WHEN SWITCHING GEARS. HAS ACTUALLY SURGED WHEN AT A FULL STOP.
Incident date: Feb 4, 2018
SEVERE BUCKING AND OR SURGING WHEN SWITCHING GEARS. HAS ACTUALLY SURGED WHEN AT A FULL STOP.
Incident date: Jul 23, 2019
I TOOK MY CADILLAC XT5 2018 IN FOR SERVICE TODAY 07/23/2019 FOR AN OIL CHANGE AND BRAKE CHECK AS THE BRAKES ARE SQUEALING. I WAS TOLD THEY WEREN'T GOING TO HAVE TIME TO WORK ON THE BRAKES BUT THAT "THE SOUND IS NORMAL DUE TO THE MATERIALS THAT GM USES. THAT THEY WOULD'VE ONLY LUBRICATED THE DISKS BUT THE NOISE WOULD'VE CAME BACK IN A WEEK OR 2". I TOOK IT IN BEFORE FOR THE SAME PROBLEM AND WHEN I ... Read more
Incident date: Jan 1, 2019
AFTER DRIVING CAR AND SHUTTING IT OFF AND TRYING TO START IT UNLESS THEN 2 HOURS OF SHUTTING CAR OFF CAR WILL NOT START UNLESS UNHOOKING THE BATTERY
Incident date: Oct 31, 2018
HEADLAMP LENSES, CIRCULAR MAGNIFIER CLOUDED (WITHIN THE ASSEMBLY) CAUSING DECREASED HEADLAMP PERFORMANCE. NEW LAMPS DO NOT CORRECT THIS PROBLEM. LITERALLY THIS CADILLAC HAS CATARACTS...
Incident date: Mar 24, 2019
HEADLIGHTS TOO DIM UNABLE TO SEE AT NIGHT! ALMOST HIT A CAR PULLING OUT FROM A PARKING SPOT BECAUSE LIGHTS WERE TOO DIM.
Incident date: Mar 9, 2017
LOW BEAMS ARE VERY,VERY DIM. I FIND IT HARD TO DRIVE AT NIGHT AND OFTEN DRIVE MY WIFE'S OUTBACK AT NIGHT SPECIALLY IF RAINING!
Incident date: Jan 21, 2019
TIMING CHAIN BROKE, CAR IS IMMOBILIZED. TIMING CHAIN HAS BEEN FAULTY SINCE 34,000 MILES.
Incident date: Jul 19, 2019
"TAKATA RECALL" CUE TOUCH SCREEN NOT FUNCTIONING
Incident date: Jul 17, 2018
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE CONTACT NOTICED OIL WAS LEAKING. THE CONTACT PLACED CARDBOARD UNDER THE VEHICLE TO VERIFY IF THE LEAK WAS STOPPABLE. THERE NO WARNING INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE OIL CHAMBER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. LEXUS OF ARLINGTO... Read more
Incident date: Jul 18, 2019
PURCHASED A PRE-OWNED 2014 WITH 69,000 MILES. THE LOW BEAM HEADLIGHTS DIDN'T ILLUMINATE, BUT THE HIGH BEAMS WERE GREAT. I REPLACED THE LOW BEAM BULBS AND SOME LIGHT NOW HITS THE ROAD, BUT NOT NEARLY ENOUGH. IT APPEARS THAT THE GLASS SPHERE IN FRONT OF THE BULBS IS GRAY AND NOT ALLOWING LIGHT TO PASS THRU. THE DEALER SHOULD NOT HAVE SOLD THE CAR IN THIS CONDITION.
Incident date: Jul 12, 2019
TL* THE CONTACT OWNS A 2015 CADILLAC XTS. THE CONTACT STATED THAT THE SUN ROOF EXPLODED WITHOUT WARNING AND SHATTERED GLASS ENTERED THE VEHICLE. THERE WERE NO INJURIES. FRANKEL & CHESAPEAKE CADILLAC (10240 YORK RD, COCKEYSVILLE, MD 21030, (410) 773-9246) WAS MADE AWARE OF THE FAILURE AND HAD NOT YET SCHEDULED AN APPOINTMENT TO INSPECT THE VEHICLE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAI... Read more
Incident date: Jul 16, 2019
WAS DRIVING LOW BEAM LIGHTS WENT OUT SMELLED WIRES BURNING LEFT SIDE WIRE HARNESS WAS MELTING I WAS ON MY WAY HOME ON HIGHWAY 51 NORTH AT AROUND D 10:45 IN THE EVENING
Incident date: Jul 16, 2019
WAS DRIVING LOW BEAM LIGHTS WENT OUT SMELLED WIRES BURNING LEFT SIDE WIRE HARNESS WAS MELTING I WAS ON MY WAY HOME ON HIGHWAY 51 NORTH AT AROUND D 10:45 IN THE EVENING
Incident date: Jul 13, 2019
THE HEADLIGHTS OF THE CADILLAC SRX (2014) ARE SO DIM THAT YOU CANNOT SEE THE ROAD IN FRONT YOU AT NIGHT/EARLY MORNING. IT IS A HUGE SAFETY CONCERN. THERE NEEDS TO BE A RECALL ON THESE HEADLIGHTS. MY BULBS HAVE BEEN TESTED AND ARE FINE. IT IS A DESIGN FLAW IN THE VEHICLE. PLEASE INVESTIGATE THE PROBLEM AND HOLD CADILLAC/GM RESPONSIBLE! ATTACHED ARE PHOTOS TAKEN FROM INSIDE THE VEHICLE IN THE EARLY ... Read more
Incident date: Jul 13, 2019
THE HEADLIGHTS OF THE CADILLAC SRX (2014) ARE SO DIM THAT YOU CANNOT SEE THE ROAD IN FRONT YOU AT NIGHT/EARLY MORNING. IT IS A HUGE SAFETY CONCERN. THERE NEEDS TO BE A RECALL ON THESE HEADLIGHTS. MY BULBS HAVE BEEN TESTED AND ARE FINE. IT IS A DESIGN FLAW IN THE VEHICLE. PLEASE INVESTIGATE THE PROBLEM AND HOLD CADILLAC/GM RESPONSIBLE! ATTACHED ARE PHOTOS TAKEN FROM INSIDE THE VEHICLE IN THE EARLY ... Read more
Incident date: May 15, 2019
TAKATA RECALL WAS ISSUED FOR MY AIRBAGS. NOTHING HAPPENED. MY AIRBAGS WERE DEEMED TO BE DANGEROUS/RECALLED/ SAME WITH MY STEERING WHEEL (2).. SAME FOR REAR BRAKES. YOUR QUESTIONS ARE NOT RELEVANT. NOTHING HAPPENED. RATHER RECALL WAS ANNOUNCED ON AIRBAGS, STEERING WHEEL (2) AND ON MY REAR BRAKES.
Incident date: May 15, 2019
TAKATA RECALL WAS ISSUED FOR MY AIRBAGS. NOTHING HAPPENED. MY AIRBAGS WERE DEEMED TO BE DANGEROUS/RECALLED/ SAME WITH MY STEERING WHEEL (2).. SAME FOR REAR BRAKES. YOUR QUESTIONS ARE NOT RELEVANT. NOTHING HAPPENED. RATHER RECALL WAS ANNOUNCED ON AIRBAGS, STEERING WHEEL (2) AND ON MY REAR BRAKES.
Incident date: May 15, 2019
TAKATA RECALL WAS ISSUED FOR MY AIRBAGS. NOTHING HAPPENED. MY AIRBAGS WERE DEEMED TO BE DANGEROUS/RECALLED/ SAME WITH MY STEERING WHEEL (2).. SAME FOR REAR BRAKES. YOUR QUESTIONS ARE NOT RELEVANT. NOTHING HAPPENED. RATHER RECALL WAS ANNOUNCED ON AIRBAGS, STEERING WHEEL (2) AND ON MY REAR BRAKES.
Incident date: Jan 16, 2018
TO:NHTSA GOOD MORNING! EMAILING TO FORM A COMPLAINT OF WHEELS FACTORY CADILLAC CHROME THAT ARE RUSTY AND CHIPPING OF OF WHEELS ON THE INSIDE,THE OUTSIDE IS SHINY.I THINK THERE IS A POSSIBILITY IN TIME THEY COULD CAUSE A PROBLEM.I REALIZE MY CAR IS A 2007 CADILLAC IS A 2007 BUT WHEN I WAS LOOKING TO PURCHASE A USED CADILLAC THEY ALL SEEMED TO HAVE THIS RUST PROBLEM...
Incident date: Mar 10, 2018
MY SERVICE AIR BAG AND MOISTURE IN MY RIGHT HEADLIGHT THE ASSEMBLY IS OUT DUE TO THE MOISTURE IN THE HEADLIGHT ASSEMBLY. CAUSING ME NOT ABLE TO SEE AT NIGHT THE COST IS $1600+ TAX. WHO HAS THAT TYPE OF MONEY LIKE THAT. CADILLAC NEED TO HAVE A RECALL ON THAT AND THE SEAT BELT.
Incident date: Mar 10, 2018
MY SERVICE AIR BAG AND MOISTURE IN MY RIGHT HEADLIGHT THE ASSEMBLY IS OUT DUE TO THE MOISTURE IN THE HEADLIGHT ASSEMBLY. CAUSING ME NOT ABLE TO SEE AT NIGHT THE COST IS $1600+ TAX. WHO HAS THAT TYPE OF MONEY LIKE THAT. CADILLAC NEED TO HAVE A RECALL ON THAT AND THE SEAT BELT.
Incident date: Jul 16, 2019
LETTER FROM SENATOR HEINRICH ON BEHALF OF CONSTITUENT [XXX] REGARDING A RECALL OF THE TAKATA CORPORATION RECALL OF THE 2007 CADILLAC. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Apr 30, 2019
MY 2012 SRX HAS ABSOLUTELY HORRIBLE HEADLIGHTS. ONE OF THEM IS FOGGY WITH CONDENSATION AND EVEN BEFORE THAT THE LIGHTING WAS TERRIBLE. IT'S VERY DANGEROUS AND THE DEALERSHIP SAYS IT'S OUT OF THEIR HANDS..
Incident date: Jun 19, 2019
TAKATA RECALL" HEADLIGHTS DON'T WORK GOOD AT NIGHT I HAVE TO USE HIGH BEAN BECAUSE THE LOW BEAN EVERYONE COMPLAIN ABOUT NOT ABLE TO SEE AND I DID RECEIVE A RECALL LETTER AND I TAKE IT TO THE DEALER BUT THEY SAY THAT THERE WAS NO RECALL FOR THIS CAR AND THIS IS BEEN GOIN ON SINCE I GOT THE CAR
Incident date: Jul 11, 2019
WE PURCHASED OUR 2014 CADILLAC ON 7/3/2019. CARFAX CHECK OUT GREAT. 5 DAYS LATER WE LEFT TOWN AT 9:30 PM FOR A MINI VACATION. IT WAS GETTING DARK. WE THOUGHT THE LIGHTS SEEMED PRETTY DIM, BUT THEN AGAIN IT WASN'T COMPLETELY BLACK OUTSIDE AT THIS POINT . AS IT PROCEEDED TO GET DARKER WE STARTED TO GET EXTREMELY FRIGHTENED IT WAS LIKE DRIVING WITH DIM FLASHLIGHTS . THE HIGH BEAMS WORK FINE BUT T... Read more
Incident date: Sep 1, 2018
MY PASSENGER SIDE HEADLIGHT ALWAYS GOES OUT WHEN IT RAINS DUE TO THE MOISTURE GETTING TRAPPED INSIDE
Incident date: Jul 15, 2019
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE KEY WOULD NOT RELEASE FROM THE IGNITION. THE CONTACT CALLED GENESIS CADILLAC (19900 E 9 MILE RD, ST CLAIR SHORES, MI 48080, (586) 772-8200) AND WAS INFORMED THAT AN UNKNOWN RECALL WAS ISSUED, AND THE VEHICLE COULD BE REPAIRED WITHOUT BRINGING THE VEHICLE IN TO BE SERVICED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTU... Read more
Incident date: May 25, 2019
CERTAIN TIMES WHILE DRIVING, THE TRACTION ASSIST COMES ON, AND ALL POWER IS LOST TO THE ENGINE. LIGHTS ARE STILL ON, CAR IS STILL ON, BUT GAS DOES NOT ACCELERATE AND CAR IS HARD TO STEER. I HAVE HAD TO PULL OVER 6 TIMES IN THE LAST FEW MONTHS, TURN THE CAR OFF, RESTART AND HOPE IT DOES NOT HAPPEN AGAIN.
Incident date: May 25, 2019
CERTAIN TIMES WHILE DRIVING, THE TRACTION ASSIST COMES ON, AND ALL POWER IS LOST TO THE ENGINE. LIGHTS ARE STILL ON, CAR IS STILL ON, BUT GAS DOES NOT ACCELERATE AND CAR IS HARD TO STEER. I HAVE HAD TO PULL OVER 6 TIMES IN THE LAST FEW MONTHS, TURN THE CAR OFF, RESTART AND HOPE IT DOES NOT HAPPEN AGAIN.
Incident date: May 25, 2019
CERTAIN TIMES WHILE DRIVING, THE TRACTION ASSIST COMES ON, AND ALL POWER IS LOST TO THE ENGINE. LIGHTS ARE STILL ON, CAR IS STILL ON, BUT GAS DOES NOT ACCELERATE AND CAR IS HARD TO STEER. I HAVE HAD TO PULL OVER 6 TIMES IN THE LAST FEW MONTHS, TURN THE CAR OFF, RESTART AND HOPE IT DOES NOT HAPPEN AGAIN.
Incident date: May 27, 2016
TAKATA RECALL IT HAS BEEN 3 YEARS SINCE MY RECALL CARD WAS SENT TO ME AND THERE IS STILL NO REMEDY? HOW ABOUT FIX IT OR BUY IT BACK....
Incident date: Jan 26, 2019
SEEMS TO GET MOISTURE IN HEAD LIGHT AND I HAVE TO KEEP REPLACING THE BULBS.
Incident date: Jul 10, 2019
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE THE DRIVER WAS PULLING INTO THE GARAGE WITH THE BRAKE PEDAL DEPRESSED, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND FAILED TO STOP THE VEHICLE. THE DRIVER CRASHED INTO THE LIVING ROOM WALL. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR ... Read more
Crash
Incident date: Feb 7, 2019
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIMEFRAME. AN APPOINTMENT WAS SCHEDULED WITH DUTTON MOTOR COMPANY (8201 AUTO DR, RIVERSIDE, CA 92504, (951) 687-2020). THE DEALER INDICATED THAT THE PART WAS ORDERED AND AVAILABLE; HOW... Read more
Incident date: Jun 30, 2019
FRONT HEADLIGHTS ARE OUT. THEY HAVE ALWAYS BEEN VERY DIM AND HAVE GOTTEN WORSE WITH TIME. GM WAS SUED BY SEVERAL CUSTOMERS AND THEY WERE SUPPOSED TO OFFER FREE REIMBURSEMENT FOR REPLACING THE PARTS. LETTERS SENT ONLY RECEIVED BY FEW PEOPLE. GM REFUSES TO TAKE RESPONSIBILITY FOR THE DEFECTIVE VEHICLES THEY MANUFACTURED FROM 2010-2015, ALL HAVING THE SAME ISSUES. VEHICLE IS USELESS AT NIGHT. S... Read more
Incident date: Feb 1, 2019
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE DRIVER'S SIDE TURN SIGNAL FAILED. THE VEHICLE WAS TAKEN TO SUNSET CADILLAC OF SARASOTA (2200 BEE RIDGE RD, SARASOTA, FL 34239, (941) 328-8686). THE DEALER STATED THAT THEY WOULD HAVE TO REMOVE THE ENTIRE FRONT BUMPER TO REPLACE THE SIGNAL LIGHT. THE REPAIR WOULD COST $334. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE ... Read more
Incident date: Jun 1, 2019
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT CONDENSATION WAS PRESENT INSIDE THE FRONT DRIVER'S SIDE HEAD LAMP ASSEMBLY. ALSO, THE PASSENGER SIDE HEAD LAMP ASSEMBLY WAS FOGGY. THE FAILURES CAUSED THE HEADLIGHTS TO ILLUMINATE DIMLY. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER AND BELLEVUE CADILLAC (600 116TH AVE NE, BELLEVUE, WA) WERE NOTIFIED OF THE FAILURES... Read more
Incident date: Mar 2, 2019
BOTH HEADLIGHTS ON THE VEHICLE HAVE HAD TO BE REPLACED VERY RECENTLY (SPRING/SUMMER) FOLLOWING A COLD AND HARSH WINTER. WE BELIEVE THAT THE PROBLEM IDENTIFIED WITH THE SRX MODELS EXTENDS TO THE CTS AND PERHAPS OTHER CADILLAC MODELS GIVEN THE NUMBER ON THE STREET WITH A SINGLE HEADLIGHT; HOWEVER, CADILLAC HAS DENIED OUR CLAIM. THE COST OF REPAIR OF BOTH HEADLIGHTS EXCEEDED $600.
Incident date: Jun 6, 2018
AIR BAG ALERT SAYS SERVICE AIR BAGS THIS SHOULD BE COVERED AS MANY OF THESE BAGS HAVE BEEN RECALLED. SECOND PROBLEM: WHEN TURNING OFF THE IGNITION, IT KEEPS DINGING AND SAYS PUT CAR IN PARK EVEN THOUGH IT IS IN PARK. THIS DINGING NOISE LASTS MAYBE 10 SECONDS TO A MINUTE. SOMETIMES SHIFTING OR PUTTING FOOT ON BRAKE AGAIN STOPS THE DINGING.
Incident date: Jun 6, 2018
AIR BAG ALERT SAYS SERVICE AIR BAGS THIS SHOULD BE COVERED AS MANY OF THESE BAGS HAVE BEEN RECALLED. SECOND PROBLEM: WHEN TURNING OFF THE IGNITION, IT KEEPS DINGING AND SAYS PUT CAR IN PARK EVEN THOUGH IT IS IN PARK. THIS DINGING NOISE LASTS MAYBE 10 SECONDS TO A MINUTE. SOMETIMES SHIFTING OR PUTTING FOOT ON BRAKE AGAIN STOPS THE DINGING.
Incident date: May 5, 2019
I HAVE HAD ONSTAR FOR MANY YEARS BECAUSE OF THEIR ADVERTISEMENTS CONCERNING ACCIDENTS THAT INVOLVE GOING OFF THE ROAD AND NOT BEING FOUND FOR DAYS. I WAS TRAVELING ON I-81 AND WENT INTO A RAVINE HIT MULTIPLE TREES AND ACCORDING TO SEVERAL WITNESSES FLIPPED MULTIPLE TIMES. ALL AIRBAGS DEPLOYED BEFORE THIS HAPPENED . MY ONSTAR DID NOT ACTIVATE. FORTUNATELY AS I STATED THERE WERE WITNESSES THAT CALLE... Read more
Crash
1 injured
Incident date: Feb 1, 2019
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. THE CONTACT STATED THAT VARIOUS WARNING INDICATORS AND GAUGES FLICKERED OFF AND ON. WHITES CHEVROLET BUICK GMC CADILLAC (173 OLD FARM RD, ROANOKE RAPIDS, NC 27870, (252) 507-0374) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING). THE DEALER WAS CONTACTED MORE THAN ONCE, BUT CO... Read more
Incident date: Feb 1, 2019
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. THE CONTACT STATED THAT VARIOUS WARNING INDICATORS AND GAUGES FLICKERED OFF AND ON. WHITES CHEVROLET BUICK GMC CADILLAC (173 OLD FARM RD, ROANOKE RAPIDS, NC 27870, (252) 507-0374) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING). THE DEALER WAS CONTACTED MORE THAN ONCE, BUT CO... Read more
Incident date: Mar 7, 2019
MY HEADLAMPS KEEP FILLING WITH MOISTURE ALSO KNOWN AS CONDENSATION CAUSING THE HEADLIGHTS TO GO OUT OR BLOW. CADILLAC SENT ME A LETTER SAYING THAT IT WAS A ' MANUFACTURE MALFUNCTION' SINCE THEY DIDN'T LIST IT AS A RECALL THEY STATE THEY ARE NOT RESPONSIBLE FOR FIXING THE PROBLEM. THEY GO OUT RANDOMLY SOME LAST A COUPLE WEEKS SOMETIMES THEY LAST A COUPLE DAYS IT COULD BE WHILE THE CAR IS IN MOTIO... Read more
Incident date: Jun 1, 2019
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE ATTEMPTING TO ACCELERATE AFTER A COMPLETE STOP, A LOUD VIBRATION/RUMBLE EMITTED FROM UNDERNEATH THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO COVERT CADILLAC BUICK GMC (11750 RESEARCH BLVD, AUSTIN, TX 78759, (512) 583-3000), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILUR... Read more