Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jun 1, 2019
LOW BEAM HEADLIGHTS ARE NOT EFFECTIVE FOR SAFE NAVIGATION AT NIGHT. I NOTICED THIS SEVERAL MONTHS AGO AND CHECKED FOR ANY RECALL NOTICES. I FOUND THAT FLORIDA AND ONE OTHER STATE HAVE RECOGNIZED THIS DEFECT AND ISSUED A RECALL FOR REPAIRS TO BE PAID BY GM. I HAVE HAD SEVERAL CLOSE CALLS WHILE DRIVING AT NIGHT BECAUSE THE HEADLIGHTS ARE UNSAFE! PLEASE CONSULT WITH GM AND ISSUE A RECALL ON CADIL... Read more
Incident date: Jun 7, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CRESTVIEW CADILLAC (2700 E GARVEY AVE S, WEST COVINA, CA 91791, (626) 966-7441) NUMEROUS TIMES WITHIN THE LAST FOUR YEARS AND WAS INFORMED THAT THE PAR... Read more
Incident date: Jul 6, 2016
TAKATA RECALL. I RECEIVED A RECALL NOTICE FROM GM IN JULY OF 2016. SINCE JULY 2016 I HAVE MADE 5 PHONE CALLS TO CADILLAC AND 6 CALLS TO LOCAL DEALER ABOUT THIS RECALL. ALWAYS RESPOND WITH NO PARTS YET. 3 YEARS AND NO PARTS. I AM DRIVING THIS CAR UNDER GREAT STRESS NOT KNOWING WHEN IT WILL EXPLODE. I CANNOT SELL THIS CAR. WHAT AM I TO DO?
Incident date: Jan 1, 2018
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS PRODUCED LOW ILLUMINATION AND SHE WAS UNABLE TO DRIVE AT NIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BROGAN CADILLAC (112 US-46, TOTOWA, NJ 07512, (973) 200-6342) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER W... Read more
Incident date: Jul 29, 2019
OVER THE PAST 2 YEARS AND 4 MONTHS THE HEADLIGHTS HAVE BECOME MORE AND MORE DIM. I NOW HAVE TO DRIVE WITH MY HIGH BEAMS ON AND IN THE RAIN IT'S ALMOST IMPOSSIBLE TO SEE. A DEFINITE SAFETY ISSUE. CADILLAC DEFINITELY NEEDS TO ISSUE A RECALL AND FIX THIS PROBLEM!
Incident date: Jul 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) WAS RECEIVED AND THE MANUFACTURER WAS NOTIFIED. THE VIN INDICATED THAT THE PARTS WERE STILL NOT AVAILABLE. THE LOCAL DEALER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Jun 3, 2013
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS), BUT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO QUALITY BUICK GMC (1620 HOMER M ADAMS PKWY, ALTON, IL 62002, (618) 465-8881)... Read more
Incident date: Aug 8, 2019
HEADLIGHTS ARE EXTREMELY DIM...VERY DANGEROUS WHEN DRIVING ON UNLIGHTED ROADS AT NIGHT. WE HAVE TO TURN ON THE HIGH BEAMS IN ORDER TO SEE THE ROAD. RECENTLY, WE HAD THE HIGH BEAMS ON WHEN DRIVING ON A DARK INTERSTATE, AND ANOTHER DRIVER, THINKING WE WERE BEING CARELESS, TRIED TO RUN US OFF THE ROAD. I HAVE SEEN THE HUNDREDS OF COMPLAINTS FROM OTHER SRX OWNERS ABOUT THIS. GM/CADILLAC NEEDS TO D... Read more
Incident date: Aug 9, 2019
THE POWER LIFTGATE DROPS QUICKLY A COUPLE OF SECONDS AFTER REACHING THE FULL OPEN POSITION.
Incident date: Aug 15, 2019
THE VEHICLE INTERMITTENTLY LOSES ENGINE/ ELECTRICAL POWER WHILE DRIVING. WHEN THE POWER LOSS OCCURS, BRAKES AND STEERING LOSE PROPER FUNCTIONALITY CREATING A THREAT TO THE DRIVER AND PASSENGERS AS WELL AS OTHER MOTORISTS. THE VEHICLE THEN IS UNRESPONSIVE TO THE PROPER STARTING PROCEDURE. RESTARTING THE VEHICLE IS INCONSISTENT. IT MAY START IMMEDIATELY UPON COMMAND OR IT MAY CAUSE A THEFT PROCEDURE... Read more
Incident date: Aug 15, 2019
THE VEHICLE INTERMITTENTLY LOSES ENGINE/ ELECTRICAL POWER WHILE DRIVING. WHEN THE POWER LOSS OCCURS, BRAKES AND STEERING LOSE PROPER FUNCTIONALITY CREATING A THREAT TO THE DRIVER AND PASSENGERS AS WELL AS OTHER MOTORISTS. THE VEHICLE THEN IS UNRESPONSIVE TO THE PROPER STARTING PROCEDURE. RESTARTING THE VEHICLE IS INCONSISTENT. IT MAY START IMMEDIATELY UPON COMMAND OR IT MAY CAUSE A THEFT PROCEDURE... Read more
Incident date: Aug 15, 2019
THE VEHICLE INTERMITTENTLY LOSES ENGINE/ ELECTRICAL POWER WHILE DRIVING. WHEN THE POWER LOSS OCCURS, BRAKES AND STEERING LOSE PROPER FUNCTIONALITY CREATING A THREAT TO THE DRIVER AND PASSENGERS AS WELL AS OTHER MOTORISTS. THE VEHICLE THEN IS UNRESPONSIVE TO THE PROPER STARTING PROCEDURE. RESTARTING THE VEHICLE IS INCONSISTENT. IT MAY START IMMEDIATELY UPON COMMAND OR IT MAY CAUSE A THEFT PROCEDURE... Read more
Incident date: Jan 18, 2019
SINCE THE BEGINNING OF THE YEAR. THE HEADLIGHTS ON MY VEHICLE HAVE BEGUN GETTING DIMMER AND DIMMER. NONE OF THE HEADLIGHTS HAVE BLOWN OUT BUT ITS VERY DIFFICULT TO SEE AT NIGHT.
Incident date: Aug 4, 2019
TAKATA RECALL ABOUT 2 WEEKS AGO, I NOTICE WHILE DRIVING THAT I'M LOOSING THE ACCELERATION. THE FRONT GAUSR OF RPM IS NOT CONSISTENT. WE CAN FEEL THE ENGINE IS HAVING TROUBLE GOING FORWRD EVRY TIME I PUNCH IN THE GAS PEDAL. MY PASSANGER AND I CAN FEEL THE ACCELERATION BIT CHOCKING. SO, I BROUGHT IT SOME MECHANICS & THEY SAYS POSSIBLE TIME CHAIN PROBLEM. THEY DIAGNOSE THE CAR AND HERE SOME OF THE C... Read more
Incident date: Aug 4, 2019
TAKATA RECALL ABOUT 2 WEEKS AGO, I NOTICE WHILE DRIVING THAT I'M LOOSING THE ACCELERATION. THE FRONT GAUSR OF RPM IS NOT CONSISTENT. WE CAN FEEL THE ENGINE IS HAVING TROUBLE GOING FORWRD EVRY TIME I PUNCH IN THE GAS PEDAL. MY PASSANGER AND I CAN FEEL THE ACCELERATION BIT CHOCKING. SO, I BROUGHT IT SOME MECHANICS & THEY SAYS POSSIBLE TIME CHAIN PROBLEM. THEY DIAGNOSE THE CAR AND HERE SOME OF THE C... Read more
Incident date: Aug 4, 2019
TAKATA RECALL ABOUT 2 WEEKS AGO, I NOTICE WHILE DRIVING THAT I'M LOOSING THE ACCELERATION. THE FRONT GAUSR OF RPM IS NOT CONSISTENT. WE CAN FEEL THE ENGINE IS HAVING TROUBLE GOING FORWRD EVRY TIME I PUNCH IN THE GAS PEDAL. MY PASSANGER AND I CAN FEEL THE ACCELERATION BIT CHOCKING. SO, I BROUGHT IT SOME MECHANICS & THEY SAYS POSSIBLE TIME CHAIN PROBLEM. THEY DIAGNOSE THE CAR AND HERE SOME OF THE C... Read more
Incident date: Jul 1, 2019
I BOUGHT THIS CAR FOR MY SON THAT GO TO COLLEGE AT SAN JOSE STATE UNIVERSITY, HIS BEEN USING THIS CAR SINCE 2015 TILL 2019. RECENTY ABOUT A MONTH AGO HIS COMPLAINING THE CAR HAS BEEN OVERHEATING FOR NO REASONS, HE SAYS THAT THE GAUGE GOES ALL THE WAY UP EVERYTIME HE DRIVE IT BUT ITS OK IF THE CAR ENGINE IS RUNNING BUT IN PARK MODE. WE ENDED UP GOT THE CAR TOWED TO MERCED. SINCE JULY OF 2019, THE C... Read more
Incident date: May 1, 2013
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT NOTICED THAT THE VEHICLE WAS LEAKING OIL FROM THE FRONT OF THE VEHICLE UNDER THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THE LEAK. THE VEHICLE WAS TAKEN TO DALE EARNHARDT JR. BUICK GMC (1850 CAPITAL CIR NE, TALLAHASSEE, FL 32308, (850) 270-1453) WHERE IT WAS DIAGNOSED AND REPAIRED. THE CONTACT WAS UNAWARE OF THE D... Read more
Incident date: Aug 19, 2019
2007 CADILLAC ESCALADE APPARENTLY WAS BUILT WITH SEVERE CAMSHAFT AND BEARING ISSUE. 1ST. STABILITRAK, TRACTION CONTROL LIGHT AND WARNING. STRAIGHT AND LEVEL DRIVING ON CLEAR DRY DAY. THIS IS WHEN ENGINE WAS RUNNING ON HIGHWAY AND ENGINE FULLY AT OPERATING TEMPERATURE. THIS FORCED TRANSMISSION/ENGINE INTO LIMP MODE. MCCADDON DEALERSHIP INSTALLED COMPLETE TRANSMISSION COST OVER $8,000---- ISSU... Read more
Incident date: Aug 19, 2019
2007 CADILLAC ESCALADE APPARENTLY WAS BUILT WITH SEVERE CAMSHAFT AND BEARING ISSUE. 1ST. STABILITRAK, TRACTION CONTROL LIGHT AND WARNING. STRAIGHT AND LEVEL DRIVING ON CLEAR DRY DAY. THIS IS WHEN ENGINE WAS RUNNING ON HIGHWAY AND ENGINE FULLY AT OPERATING TEMPERATURE. THIS FORCED TRANSMISSION/ENGINE INTO LIMP MODE. MCCADDON DEALERSHIP INSTALLED COMPLETE TRANSMISSION COST OVER $8,000---- ISSU... Read more
Incident date: Aug 19, 2019
2007 CADILLAC ESCALADE APPARENTLY WAS BUILT WITH SEVERE CAMSHAFT AND BEARING ISSUE. 1ST. STABILITRAK, TRACTION CONTROL LIGHT AND WARNING. STRAIGHT AND LEVEL DRIVING ON CLEAR DRY DAY. THIS IS WHEN ENGINE WAS RUNNING ON HIGHWAY AND ENGINE FULLY AT OPERATING TEMPERATURE. THIS FORCED TRANSMISSION/ENGINE INTO LIMP MODE. MCCADDON DEALERSHIP INSTALLED COMPLETE TRANSMISSION COST OVER $8,000---- ISSU... Read more
Incident date: Jul 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DEVOE CADILLAC (4100 TAMIAMI TRAIL N, NAPLES, FL 34103, (888) 571-5034) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHI... Read more
Incident date: Apr 10, 2019
MY FUEL HAND IS ALWAYS INACCURATE. WHEN IT GET CLOSE TO THE 1/8TH MARKER THE ENGINE COMPLETELY TURNS OFF DUE TO LACK OF FUEL. FROM MY UNDERSTANDING MY VEHICLE HAS ALREADY BEEN TAKEN IN FOR ALL RECALLS BUT THIS PROBLEM HAS NOT BEEN FIXED.
Incident date: Aug 15, 2017
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN CADILLAC (1584 US-22, WATCHUNG, NJ 07069, (908) 747-4356) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE... Read more
Incident date: Aug 1, 2017
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE RETAINED MOISTURE IN BOTH HEADLIGHT UNITS, WHICH AFFECTED THE BRIGHTNESS OF THE HEADLIGHTS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED FRANK KENT CADILLAC (3500 W LOOP 820 S, FORT WORTH, TX 76116, 817-385-1736) AND RECEIVED A QUOTE FOR THE REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANU... Read more
Incident date: Aug 10, 2019
THE BULLETIN #PIC5692D NEEDS TO BE A RECALL -WITH THE GM BRAKE PEDAL NOT RELEASING -FIRE HAZZARD TO BRAKES AND WHEELS FROM DRAGGING -1 TIRE CAUGHT ON FIRE- BRAKE LIGHT STAY ON MELTING THE CIRCUIT BOARD AT THE BRAKE LIGHTS -AN OTHER FIRE HAZZARD
Fire
Incident date: Aug 14, 2019
CAR, AT TIMES, FAILS TO ENGAGE INTO DRIVE, WHEN AT A STOP. ALSO, WHILE DRIVING, CAR, AT TIMES, WILL NOT ADVANCE TO THE NEXT GEAR UPON ACCELERATION. ALSO, WHILE DRIVING AT CONSTANT SPEED, CAR SHUDDERS AND CANNOT MAINTAIN THE PROPER GEAR.
Incident date: Mar 14, 2019
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHEN THE VEHICLE WAS PURCHASED ON MARCH 14, 2019, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. *BF*JB
Incident date: Apr 18, 2019
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
Incident date: Aug 14, 2019
MY 2011 CADILLAC SRX HAS HAD VERY POOR HEADLIGHTS SINCE I PURCHASED IT. I HAVE REPLACED THE BULBS WITH THE BRIGHTEST HALOGEN BULBS AVAILABLE WITH MINABLE IMPROVEMENT. I TRIED LED LIGHTS, THEY WERE TERRIBLE. WHAT RECOURSE DO WE HAVE ON THIS ISSUE. I SEE ON THE INTERNET THAT THIS IS A ONGOING COMPLAINT WITH THIS MODEL OF CAR. PLEASE HELP!
Incident date: Aug 1, 2019
TAKATA RECALL PASSENGER AIRBAG REPLACEMENT GM STILL HASN'T DONE ANYTHING
Incident date: Aug 1, 2019
TL* THE CONTACT OWNS A 2005 CADILLAC XLR. WHILE DRIVING MORE THAN 40 MPH, THE CONTACT HEARD A LOUD NOISE WHERE THE WINDSHIELD MET THE ROOF OF THE VEHICLE. THE NOISE WAS SO LOUD THAT THE CONTACT COULD NOT DRIVE ON THE HIGHWAY DUE TO THE DISTRACTION. THE CONTACT WAS CONCERNED THAT THE ROOF WOULD DETACH AND CAUSE A CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT... Read more
Incident date: Aug 1, 2019
TL* THE CONTACT OWNS A 2005 CADILLAC XLR. WHILE DRIVING MORE THAN 40 MPH, THE CONTACT HEARD A LOUD NOISE WHERE THE WINDSHIELD MET THE ROOF OF THE VEHICLE. THE NOISE WAS SO LOUD THAT THE CONTACT COULD NOT DRIVE ON THE HIGHWAY DUE TO THE DISTRACTION. THE CONTACT WAS CONCERNED THAT THE ROOF WOULD DETACH AND CAUSE A CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT... Read more
Incident date: Jul 22, 2019
TAKATA INFLATORS: JULY 20, 2019 I LEASED THE VEHICLE. ON JULY 22, 2019 THE VEHICLES DASN WARNING INDICATED "SERVICE SAFETY RESTRAINT SYSTEM" ON JULY 25 I TOOK THE VEHICLE IN FOR SERVICE. ON THE AFTERNOON OF JULY 26 IT WAS RETURNED TO ME. THE SERVICE ADVISOR STATED THEY REPLACED A PART IN THE DRIVERS AIRBAG. I DROVE THE VEHICLE HOME WITHOUT AN ISSUE. WITHIN THE DAY THE ISSUE CONTINUED AND AGAIN ... Read more
Incident date: May 15, 2019
I HAVE A 2015 SRX CADILLAC WITH THE FRONT PASSENGER HEAD LIGHT VERY DIM. IT BECAME DIMMER OVER A PERIOD OF TIME, CAUSING YOU TO NOT BE ABLE TO SEE WHILE DRIVING AT NIGHT AND ALMOST IMPOSSIBLE TO SEE AT NIGHT DURING A RAIN STORM. THIS IS IN MY OPINION IS A MAJOR SAFETY HAZARD/ ISSUE
Incident date: Aug 13, 2019
WHEN IM GOING FORWARD OR REVERSING THE CAR AUTOMATICALLY SLAMS ON PARK BRAKE
Incident date: Aug 13, 2019
WHEN IM GOING FORWARD OR REVERSING THE CAR AUTOMATICALLY SLAMS ON PARK BRAKE
Incident date: Aug 13, 2019
WHEN IM GOING FORWARD OR REVERSING THE CAR AUTOMATICALLY SLAMS ON PARK BRAKE
Incident date: Aug 8, 2019
WHEN IT IS WARM OUTSIDE (ABOVE 75) WHEN THE BRAKES ARE APPLIED, THE PEDAL DOES NOT RETURN TO THE NEUTRAL POSITION, AND THE BRAKES ARE STILL ENGAGED. WE HAVE TO PULL UP ON THE BRAKE PEDAL, AND IT COMES BACK TO NEUTRAL.
Incident date: Aug 13, 2019
THE BRAKE PEDAL DOES NOT FULLY RESET AFTER BEING DEPRESSED. THIS CAUSES THE REAR BRAKE LIGHTS TO REMAIN ON WHILE VEHICLE IS IN MOTION, BUT BRAKE IS NOT ACTUALLY BEING APPLIED.
Incident date: May 1, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN MAY OF 2016. THE MANUFACTURER WAS CONTACTED AND STATED THAT ADDITIONAL TESTING WAS COMPLETED BY A THIRD PARTY, AND THE VEHICLES WERE CONSIDERED SAFE. THE DEALER WAS NOT CONTACTED. THE CONTACT HA... Read more
Incident date: May 1, 2018
TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. EVERY TIME THE CONTACT PARKED AND LOCKED THE VEHICLE, THE BRAKE LIGHTS REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO ED MORSE CADILLAC TAMPA (101 E FLETCHER AVE, TAMPA, FL 33612, (813) 556-7287) FOUR TIMES WHILE UNDER THE WARRANTY. THE DEALER REPLACED THE SENSOR UNDER THE BRAKE PEDAL TWICE. DURING THE THIRD VISIT, THE DEALER REPLACED THE WIRES AFTER ... Read more
Incident date: May 1, 2018
TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. EVERY TIME THE CONTACT PARKED AND LOCKED THE VEHICLE, THE BRAKE LIGHTS REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO ED MORSE CADILLAC TAMPA (101 E FLETCHER AVE, TAMPA, FL 33612, (813) 556-7287) FOUR TIMES WHILE UNDER THE WARRANTY. THE DEALER REPLACED THE SENSOR UNDER THE BRAKE PEDAL TWICE. DURING THE THIRD VISIT, THE DEALER REPLACED THE WIRES AFTER ... Read more
Incident date: Aug 12, 2019
THE STEERING GEAR EXPERIENCED A SHORT CAUSING THE POWER STEERING TO FAIL. THE ENTIRE MOTOR HAD TO BE REPLACED.
Incident date: Aug 5, 2019
NOTHING HAPPENED I WANT THIS FIXED BEFORE IT DOES
Incident date: Jul 30, 2019
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE AIR BAG INDICATOR REMAINED ILLUMINATED AT ALL TIMES. THE VEHICLE WAS TAKEN TO MYRTLE BEACH CHEVROLET (843-407-0656, LOCATED AT 1785 US-501, MYRTLE BEACH, SC 29577) WHERE IT WAS DIAGNOSED THAT EITHER THE WIRING HARNESS TO THE AIR BAG MODULE UNDER THE FRONT DRIVER'S SEAT OR THE AIR BAG SENSOR MODULE MAY NEED TO BE REPLACED. THE MA... Read more
Incident date: Aug 12, 2019
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE AT A STOP LIGHT, THE VEHICLE SEIZED. IN ADDITION, THE VEHICLE FAILED TO START ON OCCASION AND THE CHECK ENGINE INDICATOR HAD BEEN ILLUMINATED FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS TAKEN TO EARNHARDT BUICK GMC (6501 CENTENNIAL CENTER BLVD, LAS VEGAS, NV 89149, 702-951-8200), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NO... Read more
Incident date: Jan 1, 2019
HEATED SEAT CONTROL MODULE CONNECTION OVERHEATED AND COMPLETELY MELTED ON DRIVERS SIDE AND THERE WAS NO INDICATION THAT THIS HAD TAKEN PLACE NOR HAVE I EVER RECEIVED ANY TYPE OF WARNING FROM GM THAT THIS HAS HAPPENED TO A GREAT NUMBER OF OTHER CUSTOMERS HAVING THIS SAME POOR ELECTRICAL ISSUES THAT MOST ENDED UP STARTING A FIRE. I WAS HAVING MY OIL CHANGED AT THE GM DEALERSHIP, AND ASKED THEM TO CH... Read more
Incident date: Jan 1, 2019
HEATED SEAT CONTROL MODULE CONNECTION OVERHEATED AND COMPLETELY MELTED ON DRIVERS SIDE AND THERE WAS NO INDICATION THAT THIS HAD TAKEN PLACE NOR HAVE I EVER RECEIVED ANY TYPE OF WARNING FROM GM THAT THIS HAS HAPPENED TO A GREAT NUMBER OF OTHER CUSTOMERS HAVING THIS SAME POOR ELECTRICAL ISSUES THAT MOST ENDED UP STARTING A FIRE. I WAS HAVING MY OIL CHANGED AT THE GM DEALERSHIP, AND ASKED THEM TO CH... Read more