Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Sep 5, 2019
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 70 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 69,690.
Incident date: Oct 25, 2018
EXTERIOR LIGHTING/HEAD LAMPS REPLACED: COST 1163.53 I HAD TO REPLACE FACTORY HEADLIGHTS AT THIS HIGH COST DUE NO OTHER WAY TO FIX DIMMED LOW BEAM LIGHTS. I AM REQUESTING A REFUND. CAR DEALER INFORMED ME MY VIN HAS NOT APPEARED ON THE LAWSUIT REIMBURSEMENT. MY LIFE AND OTHERS WERE JUST A WHITE LINE AWAY FROM A MAJOR ACCIDENT WHILE COULD HAVE BEEN DEADLY. I NEED HELP IN GETTING A REFUND. MY DA... Read more
Incident date: Sep 9, 2018
THE VEHICLE WILL SUDDENLY SHUT DOWN. THIS HAPPENED WHILE DRIVING IN TRAFFIC. THE WHOLE CAR JUST STOPPED. WITH NO CONTROL, I WAS ABLE TO PULL OFF THE SIDE OF HIGHWAY. THE FLASHERS WAS THE ONLY THING WORKING. FROM TIME TO TIME IT WOULD APPEAR THAT THE BATTERY WAS DEAD BUT IT WAS A NEW BATTERY. MY FEAR IS THAT THE THE WILL DO THIS ON THE INTERSTATE. ALSO, THE GLOVE COMPARTMENT DOES NOT WORK.
Incident date: Jul 7, 2018
HEADLIGHTS ARE VERY DIM FOR LOW BEAMS! I MUST RUN W/ HIGH BEAMS AT ALL TIMES AT NIGHT FOR ANY LIGHT. I WAS ADVISED THAT THE SEALS FOR THE LIGHT ASSEMBLIES LET MOISTURE IN AND BOTH HEADLIGHTS NEED TO BE REPLACED FOR OVER $1200. THIS IS A KNOW ISSUE AND NEEDS TO BE LOOKED INTO FOR SAFETY.
Incident date: Nov 15, 2018
HEAD LIGHTS ARE DIM AT NIGHT WHILE DRIVING YOU CAN'T SEE VERY FAR AHEAD WHICH MAKES IT DANGEROUS TO DRIVE AT NIGHT. YOU HAVE TO USE HIGH BEAM TO BE ABLE TO SEE. WE HAVE REPLACED THE LIGHTS AND IT'S NOT ANY DIFFERENT. IT'S SCARY DRIVING AT NIGHT. SOMETHING NEEDS TO BE DONE. I'M SURPRISED THERE AREN'T MORE ACCIDENTS.
Incident date: Sep 6, 2017
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLAMP ILLUMINATION WAS INADEQUATE TO DRIVE SAFELY. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS ONLY PROJECTED BETWEEN 12-15 FEET AHEAD. THE VEHICLE WAS TAKEN TO KEN BATCHELOR CADILLAC (LOCATED AT 11001 I-10, SAN ANTONIO, TX 78230, (210) 690-0700) WHERE IT WAS DIAGNOSED THAT BOTH HEADLAMPS NEEDED TO BE REPLACED AT... Read more
Incident date: Sep 5, 2019
LEFT GATE WILL OPEN FROM ANY TKE KEY OT INSIDE OR THE LATCH WITH TOUCH
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS DID NOT PROVIDE ADEQUATE LIGHTING AND CREATED A VISIBILITY HAZARD. SILVER STAR CADILLAC (3601 AUTO MALL DR, THOUSAND OAKS, CA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 44,000. Consumer stated no further as... Read more
Incident date: Mar 1, 2019
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT HEADLIGHT ASSEMBLIES WERE FILLED WITH MOISTURE FROM THE RAIN. AS A RESULT, THE LENSES WERE FOGGED, WHICH MADE THE HEADLIGHT ILLUMINATION VERY DIM WHILE DRIVING AT NIGHT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 79,000.
Incident date: Nov 1, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC STS. WHILE DRIVING APPROXIMATELY 15 MPH, THE TRACTION CONTROL FAILED AND THE ABS WARNING INDICATOR ILLUMINATED. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE CONTINUED MOVING FORWARD. THE CONTACT CRASHED THE FRONT DRIVER'S SIDE OF THE VEHICLE INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS U... Read more
Crash
Incident date: Nov 1, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC STS. WHILE DRIVING APPROXIMATELY 15 MPH, THE TRACTION CONTROL FAILED AND THE ABS WARNING INDICATOR ILLUMINATED. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE CONTINUED MOVING FORWARD. THE CONTACT CRASHED THE FRONT DRIVER'S SIDE OF THE VEHICLE INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS U... Read more
Crash
Incident date: May 31, 2019
BREAKING SYSTEM SEEMS DELAYED, APPLYING FOOT ON THE PEDAL TO BREAK TAKES MORE PRESSURE THEN USUAL. ALSO WHEELS ARE CONSTANTLY SQUEAKING. FOR OVER A YEAR I'VE BROUGHT THIS ATTENTION TO THE DEALERSHIPS MECHANIC WHERE I PURCHASED THE VEHICLE AND THEIR ONLY IMPLY IS THAT THE BREAKS ARE CERAMIC AND WILL DO THIS REGARDLESS. THIS DOES NOT SEEM SAFE. EVERY TIME I USE MY BREAKS I HAVE TO ADJUST THE TIMIN... Read more
Crash
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE CONTACT CALLED QUALITY BUICK GMC AT 877-561-7727 (LOCATED AT 1620 HOMER ADAMS PKWY, ALTON, IL 62002) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BEC... Read more
Incident date: Mar 25, 2019
THE DRIVE SHAFT NEEDED TO BE REPLACED AT 65,000 MILES. THE HEADLIGHTS LOOK LIKE THEY ARE NOT ON AT NIGHT WHEN YOU ARE DRIVING. THERE HAVE BEEN 2 CLASS ACTION LAWSUITS WON IN CALIFORNIA AND FLORIDA FOR THESE DEFECTIVE HEADLIGHTS. I DON'T KNOW WHY THEY WOULD NOT INCLUDE ALL THE CARS THAT HAD THESE HEADLIGHTS BECAUSE THEY ARE ALL DEFECTIVE. IF I WOULD HAVE KNOWN THIS I WOULD NOT HAVE BOUGHT THE CAR. ... Read more
Incident date: Mar 25, 2019
THE DRIVE SHAFT NEEDED TO BE REPLACED AT 65,000 MILES. THE HEADLIGHTS LOOK LIKE THEY ARE NOT ON AT NIGHT WHEN YOU ARE DRIVING. THERE HAVE BEEN 2 CLASS ACTION LAWSUITS WON IN CALIFORNIA AND FLORIDA FOR THESE DEFECTIVE HEADLIGHTS. I DON'T KNOW WHY THEY WOULD NOT INCLUDE ALL THE CARS THAT HAD THESE HEADLIGHTS BECAUSE THEY ARE ALL DEFECTIVE. IF I WOULD HAVE KNOWN THIS I WOULD NOT HAVE BOUGHT THE CAR. ... Read more
Incident date: Mar 25, 2019
THE DRIVE SHAFT NEEDED TO BE REPLACED AT 65,000 MILES. THE HEADLIGHTS LOOK LIKE THEY ARE NOT ON AT NIGHT WHEN YOU ARE DRIVING. THERE HAVE BEEN 2 CLASS ACTION LAWSUITS WON IN CALIFORNIA AND FLORIDA FOR THESE DEFECTIVE HEADLIGHTS. I DON'T KNOW WHY THEY WOULD NOT INCLUDE ALL THE CARS THAT HAD THESE HEADLIGHTS BECAUSE THEY ARE ALL DEFECTIVE. IF I WOULD HAVE KNOWN THIS I WOULD NOT HAVE BOUGHT THE CAR. ... Read more
Incident date: Jul 1, 2018
LOW BEAM HEADLIGHTS VERY DIM. DANGEROUS TO DRIVE AT NIGHT.
Incident date: Jun 1, 2016
LOW BEAM HEADLIGHTS ARE VERY DIM NIGHT DRIVING IS VERY DANGEROUS. REPLACED BULBS WITH LITTLE OR NO RESULTS. THIS IS A COMMON PROBLEM THAT CADILLAC WILL NOT ADDRESS. THE REFLECTORS IN HEADLIGHT ASSEMBLY ARE DEFECTIVE.
Incident date: Dec 5, 2018
WHILE I'M DRIVING EVEN LIKE 50 MILE HIT THE BREAK FOR A REASON CAR COMPLETELY STALLED NO POWER FOR BREAK OR STEERING OR ANYTHING YOU CANNOT MOVE THE CAR ANYPLACE I ALMOST HIT THE PERSON IN FRONT OF ME AND I ALMOST GOT HIT IN THE BACK IT HAS BEEN THE END OF LAST YEAR AND IT KEEPS HAPPENING. RECENTLY I TOOK IT TO THE TAILOR FIVE TIMES HE HAD NO IDEA WHAT IS THAT.
Incident date: May 8, 2018
AT MAJOR INTERSECTION WAS AT A STOP RED LIGHT. BEGAN ACCELERATING VEHICLE STALLED AND THE LIGHT ENGINE TURNED ON, TRANSMISSION STUCK AT FIRST GEAR AND WOULD NOT ACCELERATE ABOVE 20MPH. THIS HAPPENED AS I TRIED PASSING A VEHICLE IN FRONT TO LATER MAKE A TURN. THE CAR HAS HAD THIS ISSUE SEVERAL TIMES. REPORTED TO CADILLAC THEY ASKED THAT I REPORT AS A LEMON MEANWHILE THIS IS A LEASE VEHICLE.
Incident date: Jan 30, 2019
SO MANY RUSTED FRAME COMPLAINTS SHOULD HAVE WARRANTED A RECALL. IN MY CASE A FRAME SHOULD NOT HAVE RUSTED BADLY IN LESS THAN A YEAR . MANY EVEN SHOW ON YOU -TUBE TRYING TO FIX RUSTED FRAMES BECAUSE NO ONE IS LISTENING. UNDERBODY COATING ACTUALLY SHOULD HAVE BEEN ADDED . THIN SHEET METAL SECTIONS ARE THE WORST PARTS .
Incident date: Jan 30, 2019
SO MANY RUSTED FRAME COMPLAINTS SHOULD HAVE WARRANTED A RECALL. IN MY CASE A FRAME SHOULD NOT HAVE RUSTED BADLY IN LESS THAN A YEAR . MANY EVEN SHOW ON YOU -TUBE TRYING TO FIX RUSTED FRAMES BECAUSE NO ONE IS LISTENING. UNDERBODY COATING ACTUALLY SHOULD HAVE BEEN ADDED . THIN SHEET METAL SECTIONS ARE THE WORST PARTS .
Incident date: Jan 30, 2019
SO MANY RUSTED FRAME COMPLAINTS SHOULD HAVE WARRANTED A RECALL. IN MY CASE A FRAME SHOULD NOT HAVE RUSTED BADLY IN LESS THAN A YEAR . MANY EVEN SHOW ON YOU -TUBE TRYING TO FIX RUSTED FRAMES BECAUSE NO ONE IS LISTENING. UNDERBODY COATING ACTUALLY SHOULD HAVE BEEN ADDED . THIN SHEET METAL SECTIONS ARE THE WORST PARTS .
Incident date: Aug 13, 2018
HEADLIGHTS ARE FULL OF MOISTURE AND ARE VERY DIM.
Incident date: Oct 15, 2016
AIRBAG ON NO PASSENGER AIRBAG. LIGHTS INSIDE WORK SOMETIMES. CAR WAS MOVING.
Incident date: Oct 15, 2016
AIRBAG ON NO PASSENGER AIRBAG. LIGHTS INSIDE WORK SOMETIMES. CAR WAS MOVING.
Incident date: Aug 25, 2019
TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE DRIVING 50 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE BECAUSE THE COMPRESSOR FOR THE AIR SUSPENSION FAILED. THE CONTACT STATED THAT THE SELF LEVELING SUSPENSION SYSTEM BECAME INOPERABLE AND THE VEHICLE WAS LOWERED TO THE GROUND. THE VEHICLE WAS TAKEN TO ALAN JAY CADILLAC (LOCATED AT 441 US HIGHWAY 27 N, SEBRING, FL 33870, (866)278-2120) WHERE IT WA... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE LOW BEAM HEADLIGHTS ILLUMINATED AT DANGEROUSLY LOW LEVELS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO DRIVE WITH THE HIGH BEAMS ACTIVATED. THE VEHICLE WAS TAKEN TO STERLING MCCALL CADILLAC (10422 SOUTHWEST FWY, BLDG B, HOUSTON, TX 77074, (713) 777-7151) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS NEEDE... Read more
Incident date: Jun 20, 2019
NOTICED GAS SMELL COMING FROM CAR. I GOT WORRIED ONCE THE GAS SMELL BECAME A EVERYDAY THING. MECHANIC STATES A GAS LEAK IS COMING FROM THE GAS TANK AREA. DID A SEARCH ONLINE AND A LOT OF PETIOLE ARE HAVING THE SAME ISSUE WITH THIS MAKE AND MODEL.
Incident date: Nov 1, 2018
HEADLIGHTS GOING DIM. I REPLACED THE BULBS (BOTH) IN JANUARY OF THIS YEAR AS MY HEADLIGHTS WERE TO DIM TO DRIVE AT NIGHT. NOW 8 MONTHS LATER I AM HAVING THE SAME ISSUE. I NOTICED CONDENSATION INSIDE THE GLASS. SINCE THEN I HAVE R ACHED AND FOUND THIS IS NOT ONLY A DANGEROUS ISSUE BUT A SUBSTANTIAL ISSUE WITH THIS MAKE AND YEAR. I FEEL BETRAYED BY MY DEALER AS THEY KNOW VERY WELL THE ISSUE. M... Read more
Incident date: Aug 29, 2019
AFTER A COMPLETE STOP I TURNED LEFT INTO A STORE PARKING LOT. DRIVING FOWARD TO FIND A PARKING SPOT AND THE TRUCK SHUT OFF WITHOUT WARNING AND ROLLED TO A STOP NO WARNING LIGHTS WERE ON AND THE PUSH START LIGHT WAS STILL LIT UP GREEN I PUT IT INTO PARK AND PUSHED THE START ENGINE BUTTON AND IT STARTED RIGHT AWAY .
Incident date: Aug 19, 2019
MY VEHICLE WAS STATIONARY ON A CITY STREET AND MY WIFE WAS REAR-ENDED AND WAS PUSHED INTO THE CAR IN FRONT OF HER, AND THE AIRBAG NEVER DEPLOYED. THE CAR IS COMPLETELY TOTALED AND A CAR CRASH THIS BAD SHOULD HAVE DEPLOYED THE AIRBAG.
Crash
2 injured
Incident date: Aug 25, 2019
I WAS DRIVING AT THE SPEED OF 75MPH, THEN ALL OF A SUDDEN I WAS REDUCED TO 30MPH. MY DISPLAY INFORMATION READ STABILITRAK SERVICE, REDUCED SPEED. MY CONCERN IS THAT MY FAMILY AND I COULD HAVE BEEN KILLED DUE TO THIS DANGEROUS SITUATION. I FEEL THAT THIS PROBLEM NEEDS TO BE RECALLED. SOMEBODY OUT ON THE HIGHWAYS WILL BE INJURED OR KILLED IF SOMETHING IS NOT DONE.
Incident date: Jun 19, 2010
HEADLIGHTS WHEN I DRIVE AT NIGHT ON LOW BEAM I CAN NOT SEE VERY WELL.I REPLACE BULBS IT DID NOT HELP. YOU CAN NOT GO VERY FAST AT NIGHT BECAUSE YOU CANNOT SEE VERY WELL .YOU HAVE TO PUT LIGHTS ON HIGH BEAM. I THINK THIS SHOULD BE RECALL AND FIX.
Incident date: Aug 1, 2019
TL* THE CONTACT OWNS A 2006 CADILLAC SRX. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED AND FAILED TO MOVE. ALSO, THERE WAS AN ABNORMAL CLUNKING NOISE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CALLED VAL WARD CADILLAC (12626 S TAMIAMI TRAIL, FORT MYERS, FL 33907, (239) 245-9308). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED... Read more
Incident date: Jun 1, 2017
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING 10 MPH, THE VEHICLE BEGAN TO HESITATE. IN 2018, THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V212000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSITION CODE WAS SHOWING. THE VEHICLE WAS TAKEN TO BUD DAVIS CA... Read more
Incident date: Aug 3, 2019
THE BUILT-IN BACKUP CAMERA SOMETIMES FAILS TO WORK CORRECTLY. NORMALLY, THE BACKUP CAMERA IMAGE AND GUIDE APPEARS ON THE CENTER SCREEN A FEW SECONDS AFTER SHIFTING INTO REVERSE. HOWEVER, OCCASIONALLY THE VIDEO FEED FROM THE BACKUP CAMERA DOES NOT SHOW WHEN IN REVERSE. INSTEAD, THE DISPLAY IS A SOLID BRIGHT GREEN COLOR. THE BACKUP ANGLE GUIDES ARE STILL OVERLAID ON TOP OF THE GREEN IMAGE. WHEN THE ... Read more
Incident date: Jun 1, 2019
WHEN I ENTERED THE CAR ONE DAY THE DASHBOARD HAD FALLEN WITHOUT ME KNOWING WHAT HAD HAPPENED. I ASKED AROUND TO SEE IF IT WAS A WAY TO FIX IT OR IF THEY HAD KNOWN ANYONE WITH THE SAME PROBLEM. I USE MY VEHICLE TO GET BACK AND FORTH TO WORK AND IT'S THE ONLY CAR I HAVE BUT THE CONDITION OF THE CAR IS GETTING WORSE AND THE DASHBOARD IS COMING APART MORE.
Incident date: Jan 1, 2019
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO KEVIN WHITAKER CHEVROLET (2320 LAURENS RD, GREENVILLE, SC 29607, (864) 297-0011) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER W... Read more
Incident date: Aug 27, 2019
TL* THE CONTACT OWNS A 2010 CADILLAC ESCALADE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *JB
Incident date: Jan 11, 2019
TAKEN MULTIPLE TIMES TO DEALER FOR TRANSMISSION ISSUES. GM HAS REPLACED IT AT 17475 MILES. MORE TRIPS FOR ISSUES WITH NEW TRANSMISSION. IMPROPER SHIFTING, HARD DOWN SHIFTING, HOLDING RPM GEAR LONGER THAN NORMAL.
Incident date: Jul 1, 2019
TL* THE CONTACT OWNS A 2017 CADILLAC CTS. THE CONTACT STATED WHILE STOPPED AT A LIGHT THE RPM' S INCREASED, THE VEHICLE ATTEMPTED TO ACCELERATE ON ITS OWN. THE CONTACT STATED AS THE BRAKE PEDAL WAS DEPRESSED HE TURNED OF THE VEHICLE, SHIFTED TO NEUTRAL, RESTARTED THE VEHICLE AND WAS ABLE TO DRIVE THE VEHICLE WITH NO MORE ISSUES. THE VEHICLE WAS TAKEN TO SUBURBAN CADILLAC OF TROY (1810 MAPLELAWN DR... Read more
Crash
Incident date: Jul 1, 2012
TL* THE CONTACT OWNS A 2010 CADILLAC ESCALADE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000(AIR BAGS). LANDERS CHEVROLET CADILLAC OF JOPLIN (4630 E 32ND ST, JOPLIN, MO 64804, 417-317-5175) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS... Read more
Incident date: Aug 13, 2019
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE TOO DIM AND CREATED A HAZARD WHILE DRIVING AT NIGHT. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 70,000. *BF CONSUMER STATED THE WHOLE ASSEMBLY TO THE HEADLIGHTS WERE REPLACED.*JB
CADILLAC
CT6 PLUG-IN HYBRID
(2017) - POWER TRAIN
Aug 26, 2019
Incident date: Aug 22, 2019
HARD SHIFTS IN LOW SPEEDS, INTENSE VIBRATION , SHUDDER THROUGHOUT DRIVING SPEED. CADILLAC DEALER SAID IT IS TORGUE CONVERTER ISSUE, CAR TRANSMISSION NEEDS TO BE FLUID EXCHANGED FOR $800.
Incident date: Aug 23, 2019
WHEN IDLING OR WHEN YOU COLD START THE CAR IT TENDS TO HAVE A SLIGHT SHAKE/TREMBLE FEEL ALL THROUGHOUT THE CAR EVEN PASSENGERS FELT IT ALSO WHEN ACCELERATING SLOWLY AND YOU HIT 15 MPH CAR TENDS TO SHIFT HARD INTO 2ND GEAR
Incident date: Aug 21, 2017
AXLE HALF SHAFT BOLTS BACKED OUT BREAKING MATING GEARS IN DIFFERENTIAL. VEHICLE WAS IN MOTION WHEN A VIBRATION THAT FELT LIKE A WHEEL WAS EXTREMELY OUT OF BALANCE STARTED. THE VEHICLE WAS PULLED OVER TO INSPECT. AFTER SEEING NOTHING I ATTEMPTED TO DRIVE AWAY SO IT WAS PUT IN DRIVE AND AS THE BRAKE WAS RELEASED THE GEARS BROKE DISABLING THE VEHICLE NECESSITATING A FLAT BED TOW TO THE DEALER.
Incident date: Apr 1, 2016
2014 CADILLAC ATS THAT HAS A CONSTANT SHUDDER OR VIBERATION AT ALL SPEEDS. I TOOK IT TO EVERETTE GMC IN HICKORY, ABOUT 5 OR 6 MONTHS AGO. THEY ACKNOWLEDGED THE PROBLEM BUT ARE UNABLE TO FIX. I BALANCED AND ROTATED TIRES TO NO AVAIL. VERY FRUSTRATING. I UNDERSTAND OTHER GMC OWNERS HAVE THIS SAME PROBLEM.
Incident date: Jul 3, 2016
MY 2015 CADILLAC SRX HAS A HEADLIGHT PROBLEM. USEING LOW BEAMS YOU CAN NOT SEE VERY WELL AT NIGHT. I REPLACED THEM IT DID NOT HELP. I THINK IT IS A SAFETY ISSUE. I THINK GMC NEEDS TO RECALL AND FIX THE PROBLEM.
Incident date: Aug 23, 2019
HAVE HAD DANGEROUS LIGHTING LEVEL FROM LOW BEAM FOR LONG TIME. HAVE REPLACED THE BULBS WITH LED BUT NO SIGNIFICANT IMPROVEMENT. REMOVE THE COVERS TO KEEP THE MOISTURE FROM BUILDING UP AND THEN REPLACE ON A REGULAR BASIS. SOMEONE WILL HAVE A SERIOUS ACCIDENT WITH THESE LIGHTS. WE DARE NOT USE THE VEHICLE AT NIGHT.