Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Sep 1, 2019
THE HEADLIGHTS ON MY 2013 CADILLAC SRX ARE SO DIM THAT I CANNOT DRIVE IT AT NIGHT. THIS IS AN INHERENT DEFECT WITH THIS VEHICLE(2010-15) THAT MOST OWNERS ARE EXPERIENCING. APPARENTLY THE HEADLIGHT ASSEMBLIES ARE DEFECTIVE CAUSING MOISTURE TO ENTER THE HEADLIGHTS. REPAIRS ARE AROUND $2,500 AND CADILLAC REFUSES TO REMEDY THE SITUATION OR RECALL THE CARS. THIS IS VERY DANGEROUS. I CANNOT DRIVE THI... Read more
Incident date: Oct 3, 2019
CAR WAS PARKED IN PARKING SPOT/LOT OF HEB. STARTED ENGINE AND GEAR SHIFT LEVER WAS SHIFTING W/OUT PRESSING THE BRAKE WHILE REMAINING IN PARK. THE CAR WOULD NOT MOVE. CALLED TOW TRUCK. TOW TRUCK DRIVER WAS ABLE TO PUT CAR IN DRIVE TO DRIVE IT TO PEP BOYS, A MECHANIC NEARBY. AFTER 5 DAYS, PEP BOYS STATED IT WAS A RECALL, HOWEVER MY VIN NO. IS NOT ASSOCIATED W/ANY RECALL PER CADILLAC. TOWED IT ... Read more
Incident date: Oct 14, 2019
MY VEHICLE HAS A RECALL ON IT FOR THE TAKATA AIRBAGS. I SPOKE TO GENERAL MOTORS (CONVERSATION #[XXX]) AND THEY SAID THERE IS NOTHING THAT CAN BE DONE UNTIL NHTSA PROVIDES A SOLUTION. THE FACT REMAINS I AM DRIVING A VEHICLE WITH AN OUTSTANDING RECALL THAT I CAN'T GET FIXED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Incident date: Oct 3, 2019
LIGHT FOR SERVICE REAR AXLE DISPLAY ON FRONT DISPLAY WAS NO WITH A WEIRD JERK IN THE DRIVE OF SUV. SO I TOOK MY 2014 CADILLAC SRX WITH 74000 MILES TO HAVE IT CHECKED OUT AT A CADILLAC DEALERSHIP IN NJ AND WAS TOLD THE AXLE OIL PUMP NEEDS TO BE REPLACED WITH SERVICE HOURS OF 6 AND GRAND TOTAL $1600 FOR REPAIRS.
Incident date: Mar 1, 2019
BIGGEST PROBLEM WITH THIS VEHICLE IS THE HEADLIGHTS IN THE DIM SETTING. IT IS ALMOST IMPOSSIBLE TO SEE THE ROAD IN THIS MODE. HAVE CHANGED TO BULBS TO THE MOST EXPENSIVE I CAN GET WITH NO BETTER RESULTS. I HAVE READ MANY FORUMS WITH THE SAME COMPLAINT HOW DOES THIS GO ON WITHOUT GETTING RECALLED, HUGE SAFETY ISSUE. THE ISSUE WITH STABILITY TRACK IS HAS TO BE SET EVERY FEW MONTHS
Incident date: Mar 1, 2019
BIGGEST PROBLEM WITH THIS VEHICLE IS THE HEADLIGHTS IN THE DIM SETTING. IT IS ALMOST IMPOSSIBLE TO SEE THE ROAD IN THIS MODE. HAVE CHANGED TO BULBS TO THE MOST EXPENSIVE I CAN GET WITH NO BETTER RESULTS. I HAVE READ MANY FORUMS WITH THE SAME COMPLAINT HOW DOES THIS GO ON WITHOUT GETTING RECALLED, HUGE SAFETY ISSUE. THE ISSUE WITH STABILITY TRACK IS HAS TO BE SET EVERY FEW MONTHS
Incident date: Sep 1, 2019
SEALS ON LIGHTS ALLOWING WATER TO COLLECT AND SHORT OUT HEADLIGHTS
Incident date: Oct 12, 2019
LOW BEAM HEADLIGHTS ARE VERY , VERY DIM. HAVE REPLACED BOTH SIDES WITH NEW HALOGEN BULBS . RESULTS NO GOOD. THEN REPLACED WITH HID HEADLAMP SYSTEM. STILL HAVE DIM LIGHT DRIVING PROBLEM. I AM VERY TIRED OF REMOVING THE WHOLE FRONT CLIP TO REPLACE THE BULBS AND SO WAS WONDERING IF GM HAS A RECALL OF ANY SORT ON THE HEADLIGHT SYSTEM. VERY FRUSTRATING....BEAUTIFUL CAR, BUT YOU CAN'T DRIVE AFTER D... Read more
CADILLAC
ESCALADE ESV
(2017) - UNKNOWN OR OTHER
Oct 10, 2019
Incident date: Sep 20, 2019
EVERY TIME THAT I AXELARATE, THERE'S A FUNNY NOISE THAT I'M HEARING FROM THE BOTTOM OF THE VEHICLE THAT BATTERED MY EARS AND THE NOISE KEPT ON GOING LOUDER AS I AXELARATE. EVEN MORE NOISE ON THE HIGHWAYS
Incident date: Sep 27, 2019
AROUND 20,000 MILES WE STARTED DOCUMENTING ISSUES WITH THE DRIVE TRAIN BY TAKING IT INTO THE DEALERSHIP BUT WE HAD HAD THESE ISSUES PRIOR TO THE 20,000 MILE MARK. WHEN YOU WOULD BE TRAVELING AROUND 20 MPH AND TRAFFIC WOULD SLOW DOWN NEARLY COMING TO A STOP AND THEN SPEEDS WOULD PICK UP BACK AND YOU BEGAN TO ACCELERATE IT WOULD SHIFT WITH HARD THUD INTO GEAR. ALSO WHEN PLACING THE CAR IN REVERSE F... Read more
Incident date: Sep 27, 2019
AROUND 20,000 MILES WE STARTED DOCUMENTING ISSUES WITH THE DRIVE TRAIN BY TAKING IT INTO THE DEALERSHIP BUT WE HAD HAD THESE ISSUES PRIOR TO THE 20,000 MILE MARK. WHEN YOU WOULD BE TRAVELING AROUND 20 MPH AND TRAFFIC WOULD SLOW DOWN NEARLY COMING TO A STOP AND THEN SPEEDS WOULD PICK UP BACK AND YOU BEGAN TO ACCELERATE IT WOULD SHIFT WITH HARD THUD INTO GEAR. ALSO WHEN PLACING THE CAR IN REVERSE F... Read more
Incident date: Oct 1, 2019
MY 2014 CADILLAC SRX HEADLIGHTS HAVE CONTINUED TO GET MORE AND MORE DIM TO THE POINT THEY ARE ALMOST UNSAFE ON LOW LEVEL (DIM). I HAVE TRIED EVERYTHING SHORT OF REPLACING THE HEADLIGHT UNIT WHICH IS EXTREMELY EXPENSIVE. AFTER READING COMPLAINTS ON THE INTERNET IT SEEMS THIS IS A COMMON PROBLEM AND GM REFUSES TO ADDRESS THE ISSUE . THE CAR IS OUT OF WARRANTY. TO ME THIS IS AS BAD A SAFETY ISSUE AS ... Read more
Incident date: Sep 9, 2019
EXTERIOR LIGHTING, LOW BEAM HEADLIGHTS, ARE TOO DIM TO DRIVE AT NIGHT. DANGEROUS HAZARD
Incident date: Aug 24, 2019
THE LOW BEAM HEADLIGHTS NO LONGER WORK, MAKING VISIBILITY POOR WHILE DRIVING AT NIGHT, SO LOW IT MAKES SEEING ANYTHING IN FRONT OF THE VEHICLE DIFFICULT AND MAY CAUSE AN ACCIDENT. THEY WERE WORKING AND ONE DAY WHILE DRIVING HOME FROM MY OFFICE I NOTICED THEY WERE NO LONGER WORKING, IT WAS DARK IN FRONT OF THE CAR. I CHECKED THE LIGHTS, THEY WERE ON, HOWEVER, THE LOW BEAMS WERE NO LONGER OPERATING... Read more
Incident date: Oct 6, 2019
SQUEAKY BRAKES. DEALER SAYS IT'S CONSIDERED AN ANNOYANCE. OCCURS EACH TIME THE VEHICLE IS IN USE.
Incident date: Oct 7, 2019
WE BOUGHT THIS CAR A MONTH AGO AND ALREADY BEGAN WITH PROBLEMS. IT HAS 50K MILES. THERE IS A STRANGE CLUCK COMING FROM THE TRANSMISSION ARE WHILE DRIVING AND GETS WORSE WHEN GEARS DOWN. ALSO THE RECYCLE AIR SYSTEM DOES NOT WORK. BAD SMELLS COME FROM THE OUTSIDE.
Incident date: Oct 7, 2019
WE BOUGHT THIS CAR A MONTH AGO AND ALREADY BEGAN WITH PROBLEMS. IT HAS 50K MILES. THERE IS A STRANGE CLUCK COMING FROM THE TRANSMISSION ARE WHILE DRIVING AND GETS WORSE WHEN GEARS DOWN. ALSO THE RECYCLE AIR SYSTEM DOES NOT WORK. BAD SMELLS COME FROM THE OUTSIDE.
Incident date: Jun 5, 2019
TL* THE CONTACT OWNS A 2014 CADILLAC ESCALADE. THE CONTACT STATED THAT THE AIR CONDITIONER BLEW HOT AIR, THE TRANSMISSION OVERHEATED AND HESITATED, AND A BANGING NOISE WAS HEARD UNDERNEATH THE CENTER OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CRESTMONT CADILLAC (26000 CHAGRIN BLVD, BEACHWOOD, OH 44122, (216) 831-5300) WHERE IT WAS DIAGNOSED THAT THE AIR ... Read more
Incident date: Jun 5, 2019
TL* THE CONTACT OWNS A 2014 CADILLAC ESCALADE. THE CONTACT STATED THAT THE AIR CONDITIONER BLEW HOT AIR, THE TRANSMISSION OVERHEATED AND HESITATED, AND A BANGING NOISE WAS HEARD UNDERNEATH THE CENTER OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CRESTMONT CADILLAC (26000 CHAGRIN BLVD, BEACHWOOD, OH 44122, (216) 831-5300) WHERE IT WAS DIAGNOSED THAT THE AIR ... Read more
Incident date: Oct 1, 2019
MY TRUCK STARTED ON FIRE SMOKE STARTED UNDER GLOVE BOX!, THEN FLAMES STARTED AND THE WHOLE TRUCK BURNED UP! I WAS JUST DRIVING ION THE HIGHWAY!! LUCKY TO BE ALIVE TO TELL THE STORY
Fire
Incident date: Jan 1, 2017
HEAD LIGHTS DO NOT WORK PROPERLY WHEN ON DIM> THIS HAS BEEN A PROBLEM FOR SOME TIME AND CARMARGO CADALIC WANTS TO CHARGE ME TO TELL ME THEY DON'T WORK. HMMMMM I KNOW THEY DON'T WORK.
Incident date: Jan 1, 2017
HEAD LIGHTS DO NOT WORK PROPERLY WHEN ON DIM> THIS HAS BEEN A PROBLEM FOR SOME TIME AND CARMARGO CADALIC WANTS TO CHARGE ME TO TELL ME THEY DON'T WORK. HMMMMM I KNOW THEY DON'T WORK.
Incident date: Aug 1, 2019
MY HEADLAMPS IS VERY DIM. I CANNOT SEE WHEN I AM DRIVING AT NIGHT. THERE IS ENOUGH LIGHT THAT I DON'T GET PULLED OVER BY THE POLICE, BUT NOT ENOUGH SEE A CAR LICENSE PLATE IN FRONT OF ME.
Incident date: Apr 4, 2017
I PURCHASED THIS 2014 SRX IN APRIL OF 2017. WITHIN A FEW DAYS OF PURCHASE, NOTICED HOW DIM THE HEDLIGHT WERE, AND BECAME CONCERNED, THIS WAS NVER BROUGHT UP WITH SALESPERSON. OF COURSE, IT WAS PURCHASED IN DAYLIGHT HOURS. SALESPERSON NEVER ONCE MENTIONED THE DEFECTIVE HEADLAMP ISSUE THAT MY HUSBAND AND I FOUND SOME DAYS LATER WHILE DRIVING AT NIGHT , BUT CALLED DEALERSHP AND BROUGHT TO THEIR ATTEN... Read more
Incident date: Jun 1, 2019
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS WERE EXTREMELY DIM AND CREATED A VISIBILITY HAZARD. THE VEHICLE WAS TAKEN TO OTTO CADILLAC (1730 CENTRAL AVE, ALBANY, NY) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS CAUSED BY MOISTURE IN THE HEADLIGHT ASSEMBLY AND THE ENTIRE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACT... Read more
Incident date: Apr 7, 2019
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING AFTER DUSK, THE HEADLAMPS ILLUMINATED THE ROADWAY INADEQUATELY. THE CONTACT STATED THAT THE HEADLAMPS WERE EXTREMELY DIM. KING O'ROURKE BUICK GMC (756 SMITHTOWN BYPASS #102, SMITHTOWN, NY 11787, (631) 240-0639) WAS CONTACTED BY PHONE AND NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE F... Read more
Incident date: Sep 12, 2019
THE LIGHTS ON MY CADILLAC SRX IS ALMOST NONEXISTENT. I AM NOT ABLE TO DRIVE MY CAR AT NIGHT BECAUSE I HAVE NO LOW BEAMS!! THE DEALERSHIP TOLD ME IT WOULD BE 1800.00 TO REPLACE THEM BUT THEY WILL BE REPLACING THEM WITH THE SAME KIND I HAVE IN THERE SO IN 4 YEARS I WILL BE PAYING ANOTHER 1800.00.GM KNOWS OF THE PROBLEM BUT WILL DO NOTHING ABOUT IT
Incident date: Sep 19, 2019
HERE'S AN EXCERPT FROM AN EMAIL I SENT TO MARY BARRA AT GM AND STEVE CARLISLE AT CADILLAC... THIS PARTICULAR CADILLAC HAS A PROBLEM. YOU'VE KNOWN ABOUT IT EVER SINCE 2014 AND HAVE DONE EVERYTHING TO AVOID OWNING AND FIXING IT. I'M REFERRING TO THE TOUCH SCREEN ON (ALMOST) ALL OF YOUR CARS FROM MODEL YEARS 2013 THROUGH 2018. NOT ONLY DOES THE NAVIGATION SYSTEM NO LONGER WORK BUT CADILLAC OWNERS ... Read more
Incident date: Oct 4, 2019
THIS RECALL HAS NEVER BEEN REPAIRED BY CALAREMI CADILLAC, BUDD LAKE, NJ. THE CAR IS THERE RIGHT NOW.
CADILLAC
ESCALADE ESV
(2019) - SERVICE BRAKES
Oct 6, 2019
Incident date: Sep 23, 2019
WHILE ALL ELECTRONIC SAFETY FEATURES WERE ENGAGED, VEHICLE FAILED TO SLOW DOWN PROPERLY, EVEN WITH LAST MINUTE HARD BREAKING BY DRIVER, VEHICLE CRASHED AND REAR ENDED ANOTHER VEHICLE. DASHCAM FOOTAGE AVAILABLE UPON REQUEST.
Crash
1 injured
CADILLAC
ESCALADE ESV
(2019) - UNKNOWN OR OTHER
Oct 6, 2019
Incident date: Sep 23, 2019
WHILE ALL ELECTRONIC SAFETY FEATURES WERE ENGAGED, VEHICLE FAILED TO SLOW DOWN PROPERLY, EVEN WITH LAST MINUTE HARD BREAKING BY DRIVER, VEHICLE CRASHED AND REAR ENDED ANOTHER VEHICLE. DASHCAM FOOTAGE AVAILABLE UPON REQUEST.
Crash
1 injured
Incident date: Sep 15, 2019
CADILLAC CUE TOUCH SCREEN DOESN'T WORK PROPERLY - FROZEN - WON'T RESPOND TO TOUCH. RADIO RANDOMLY STARTS BLASTING STARTLING DRIVER. DRIVER UNABLE TO ADJUST HEAT/COOLING SO MUST LEAN OVER AND PUT HANDS ON VENTS TO SEE WHERE (IF) HEAT IS BEING DIRECTED, CAUSING DRIVER TO SWERVE INTO ONCOMING TRAFFIC OR OFF ROAD. UNABLE TO USE NAVIGATION SYSTEM SO DRIVER IS UNABLE TO FOCUS ON THE ROAD AND MUST LOOK ... Read more
Incident date: Sep 23, 2019
THE AIRBAG WARNING LIGHT ILLUMINATED AND HAS NEVER WENT OUT. I UNDERSTAND THERE MAY BE ISSUES WITH THE AIRBAGS FROM THIS MANUFACTURER AND POSSIBLE MODEL. MU VEHICLE WAS IN MOTION ON A CITY STREET. HOWEVER, I'M UNABLE TO AFFORD TO HAVE THIS REPAIRED DUE TO THE COST INVOLVED AND IF IT'S A MANUFACTURER'S ISSUE I DON'T FEEL I SHOULD BE RESPONSIBLE FOR THE COSTS INVOLVED. I WOULD CERTAINLY LIKE TO H... Read more
Incident date: Aug 26, 2019
I FILED A COMPLAINT IN 2016 (COMPLAINT NO. 10823262) RELATED CORROSION OF THE REAR BRAKE LINES. THIS COMPLAINT IS SIMILAR BUT RELATED TO CORROSION OF THE FRONT BRAKE LINES IN WHICH I AGAIN HAD A SIMILAR LIFE THREATENING EXPERIENCE. THE ORDINARY "CORRODED" STEEL LINES WERE REPLACED WITH "VINYL COATED" LINES. I NEVER HEARD BACK ON THE 2016 COMPLAINT; WHAT IS GM DOING TO PROTECT CADDY OWNERS OR AL... Read more
Incident date: Oct 4, 2019
I HAVE A 2007 CADILLAC ESCALADE AND IT HAS A TAKATA AIRBAG THAT IS NOT HAVE A FIX. SEVERAL HUNDREDS OF PEOPLE HAVE ALREADY DIED FRO THE RECALL. I CANNOT SELL MY CAR DUE TO THE OPEN UNFIXABLE RECALL. WHAT DO I DO? JILL
Incident date: Aug 13, 2018
I PULLED OVER 2 SEE WHAT A NOISE WAS PUT IT IN PARK THANK GOD I DID BECAUSE WHEN I TRY TO PUT IT BACK IN GEAR IT WOULD NOT GO INTO ANY GEARS BUT THE SHIFTER REMOVE IT JUST WASN'T CONNECTED IF I WOULD HAVE BEEN IN GEAR I CAN ONLY IMAGINE WHAT WOULD HAVE HAPPENED
Incident date: Jun 1, 2019
SEVERAL TIMES WHEN SLOWING DOWN OR COMING TO A COMPLETE STOP AT A RED LIGHT OR STOP SIGN THE VEHICLE SHUDDERS AND SHUT OFF HAVE TO RESTART IT I'VE ALMOST BEEN HIT A FEW TIMES THE MAJOR PROBLEM I'D LIKE TO HAVE A LOW IDLE OR SOMETHING I DON'T UNDERSTAND
Incident date: Feb 4, 2019
THE LOW BEAMS ON MY CAR ARE VERY DIM AND I CANNOT SEE TO DRIVE AT NIGHT. I HAD THE HEADLIGHTS REPLACED AND THE COVERS CLEANED THINKING THAT MAY BE AN ISSUE. AFTER RESEARCH, I SAW THAT THIS WAS AN ISSUE WITH THIS MODEL. I TOOK THE CAR TO THE DEALER AND THEY STATED IT IS NOT COVERED UNDER WARRANTY INSPITE OF SEEING MANY COMPLAINTS AND A CLASS ACTION LAW SUIT AGAINST GM.
Incident date: Mar 7, 2018
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE VERY DIM AND DID NOT SHINE BRIGHTLY ENOUGH. AS A RESULT, THE CONTACT COULD NOT SEE THE ROAD WHILE DRIVING AT NIGHT. THE CONTACT PURCHASED REPLACEMENT HEADLIGHTS AND TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE LIGHTS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND ... Read more
Incident date: Sep 4, 2019
HEADLIGHTS WHEN ON DIM ARE SOOOO DIM THAT I HAVE TROUBLE SEEING THE HIGHWAY... CALLED CADILLAC DEALER... INSTRUCTED TO CALL CADILLAC PEOPLE... SAID HE HAS HAD SEVERAL COMPLAINTS WITH THE SAME PROBLEM AND TO CALL CADILLAC TO GET ON A FORMAL COMPLAINT LIST TO SEE IF THEY WOULD PAY FOR EXPENSE, BUT I HAVE TO FIRST PAY FOR DIAGNOSTICS... $125...I PURCHASED THIS CAR BECAUSE IT HAD LOW MILES AND IT WAS ... Read more
Incident date: Apr 3, 2019
CANT BRING DRIVER OR PASSENGER SEATS UP OR DOWN RESULTING IN UNCOMFORTABLE DRIVING POSITION IN DRIVE, NEUTRAL, PARK, ALL GEARS. DISTANCE SENSORS MALFUNCTION FREQUENTLY WHEN GOING INTO REVERSE.
1 injured
Incident date: Apr 3, 2019
CANT BRING DRIVER OR PASSENGER SEATS UP OR DOWN RESULTING IN UNCOMFORTABLE DRIVING POSITION IN DRIVE, NEUTRAL, PARK, ALL GEARS. DISTANCE SENSORS MALFUNCTION FREQUENTLY WHEN GOING INTO REVERSE.
1 injured
Incident date: Apr 3, 2019
CANT BRING DRIVER OR PASSENGER SEATS UP OR DOWN RESULTING IN UNCOMFORTABLE DRIVING POSITION IN DRIVE, NEUTRAL, PARK, ALL GEARS. DISTANCE SENSORS MALFUNCTION FREQUENTLY WHEN GOING INTO REVERSE.
1 injured
Incident date: Jul 1, 2017
TL* THE CONTACT OWNS A 2016 CADILLAC CTS. THE CONTACT STATED THAT THE BATTERY BECAME INOPERABLE AND THE VEHICLE FAILED TO START. ALSO, WHILE MAKING A TURN, THE SIGNAL INDICATOR HANDLE FAILED TO ENGAGE IN POSITION. ADDITIONALLY, THE DASHBOARD LEATHER WAS CURLING AND THERE WAS AN ABNORMAL RUMBLING NOISE WHILE REVERSING. THE CONTACT STATED THAT THE POWER STEERING MESSAGE WAS DISPLAYED. THERE WERE NO ... Read more
Incident date: Jul 1, 2017
TL* THE CONTACT OWNS A 2016 CADILLAC CTS. THE CONTACT STATED THAT THE BATTERY BECAME INOPERABLE AND THE VEHICLE FAILED TO START. ALSO, WHILE MAKING A TURN, THE SIGNAL INDICATOR HANDLE FAILED TO ENGAGE IN POSITION. ADDITIONALLY, THE DASHBOARD LEATHER WAS CURLING AND THERE WAS AN ABNORMAL RUMBLING NOISE WHILE REVERSING. THE CONTACT STATED THAT THE POWER STEERING MESSAGE WAS DISPLAYED. THERE WERE NO ... Read more
Incident date: Jul 1, 2017
TL* THE CONTACT OWNS A 2016 CADILLAC CTS. THE CONTACT STATED THAT THE BATTERY BECAME INOPERABLE AND THE VEHICLE FAILED TO START. ALSO, WHILE MAKING A TURN, THE SIGNAL INDICATOR HANDLE FAILED TO ENGAGE IN POSITION. ADDITIONALLY, THE DASHBOARD LEATHER WAS CURLING AND THERE WAS AN ABNORMAL RUMBLING NOISE WHILE REVERSING. THE CONTACT STATED THAT THE POWER STEERING MESSAGE WAS DISPLAYED. THERE WERE NO ... Read more
Incident date: Sep 28, 2019
THE HEADLIGHT RANGE ON MY 2014 SRX IS SO BAD THAT I WAS HARDLY ABLE TO SEE THE ROAD AT NIGHT WHILE DRIVING THRU THE BLACK HILLS OF SOUTH DAKOTA ON RTE 16 THIS PAST WEEKEND. THE PEOPLE IN THE CAR WITH ME NOTICED THE LACK OF LIGHT RANGE AND SUGGESTED I LOOK INTO REPLACING MY HEADLIGHTS. I WAS WHITE KNUCKLED THE ENTIRE DRIVE. IT'S A MIRACLE WE ARE STILL ALIVE.
Incident date: Feb 1, 2019
WATER IS ENTERING THE TRUNK WHERE THE SPARE TIRE IS LOCATED. IT HAPPENS WHEN IT RAIN AND WHEN THE VEHICLE IS WASHED. I CANNOT DETERMINE WHERE THE WATER IS ENTERING THE VEHICLE. THE TRUNK FLOOR DOES NOT GET WET. ONLY GET WET IN THE SPARE TIRE AREA UNDER THE TRUNK FLOOR
Incident date: Aug 30, 2019
SEALED HEADLIGHT ASSEMBLY FAILS CAUSING IRREVERSIBLE CONDENSATION BUILDUP THAT DIFFUSES LOW-BEAM HEADLIGHTS TO THE POINT OF BEING UNUSABLE. HEADLIGHTS ARE SO DIM THAT TURN SIGNALS ILLUMINATE THE ROADWAY MUCH MORE BRIGHTLY THAN THE HEADLIGHTS. HAPPENS IN ALL OPERATING CONDITIONS, STATIONARY, IN MOTION, AND ON ALL TYPES OF ROADWAY. I HAVE A VIDEO SHOWING JUST HOW DIFFUSE AND DIM THE HEADLIGHTS A... Read more
Incident date: Sep 20, 2019
WHILE STATIONARY THE HATCHBACK WILL AUTO CLOSE RANDOMLY WHILE A PERSON IS LOADING OR UNLOADING AND DOES NOT STOP OR SENSE A PERSON IS THERE. IT OCCURS AT LEAST ONCE A MONTH. IT HAPPENS WHETHER YOU HAVE THE FOB ON YOUR BODY AND WHEN IT'S NOT. THE HATCHBACK WILL WITHOUT WARNING BEGIN TO CLOSE WHILE YOUR HEAD OR BODY PARTS ARE IN THE WAY.