Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Oct 27, 2019
RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE BY GM I HAVE AN AIRBAG RECALL WITHOUT SOLUTION. WE HAVE NO EXPLOSION OR INJURIES YET.
Incident date: Nov 15, 2015
THE CAR TRACTION CONTROL FAILED AND THE VEHICLE HAD THE SERVICE STABILITY SYSTEM COME ON. THE ABS LIGHT WAS LIT AND THE VEHICLE WOULD NOT ACCELERATE OR TURN EASILY. THE VEHICLE WENT INTO THE DITCH. THIS VEHICLE HAD HEADLIGHTS PRIOR TO THE INCIDENT WITH BULBS POPPING OUT INSIDE AND MOISTURE. AFTER THE REPAIRS WERE DONE BY THE BODY SHOP THE NEW HEADLIGHTS HAVE HAD THAT SAME PROBLEM. THE AIRBAGS NEVE... Read more
Crash
Incident date: Nov 15, 2015
THE CAR TRACTION CONTROL FAILED AND THE VEHICLE HAD THE SERVICE STABILITY SYSTEM COME ON. THE ABS LIGHT WAS LIT AND THE VEHICLE WOULD NOT ACCELERATE OR TURN EASILY. THE VEHICLE WENT INTO THE DITCH. THIS VEHICLE HAD HEADLIGHTS PRIOR TO THE INCIDENT WITH BULBS POPPING OUT INSIDE AND MOISTURE. AFTER THE REPAIRS WERE DONE BY THE BODY SHOP THE NEW HEADLIGHTS HAVE HAD THAT SAME PROBLEM. THE AIRBAGS NEVE... Read more
Crash
Incident date: Nov 15, 2015
THE CAR TRACTION CONTROL FAILED AND THE VEHICLE HAD THE SERVICE STABILITY SYSTEM COME ON. THE ABS LIGHT WAS LIT AND THE VEHICLE WOULD NOT ACCELERATE OR TURN EASILY. THE VEHICLE WENT INTO THE DITCH. THIS VEHICLE HAD HEADLIGHTS PRIOR TO THE INCIDENT WITH BULBS POPPING OUT INSIDE AND MOISTURE. AFTER THE REPAIRS WERE DONE BY THE BODY SHOP THE NEW HEADLIGHTS HAVE HAD THAT SAME PROBLEM. THE AIRBAGS NEVE... Read more
Crash
Incident date: Oct 25, 2019
THE PASSENGER HEADLAMP IN MY 2013 CADILLAC SRX IS COMPLETELY OUT DUE TO CONDENSED MOISTURE BUILD UP CAUSING ITS COMPONENTS TO DEFECT. NOW MY CAR BECOMES VERY UNSAFE TO DRIVE AT NIGHT AND ACCORDING TO PRIOR RECENTS COMPLAINTS AND LAWSUITS, IT SEEMS LIKE THAT'S AN ISSUE GM IS CURRENTLY AWARE OF BUT FAILED TO ADDRESS AND IT'S COSTING CONSUMERS THOUSANDS OF DOLLARS. I TOOK MY CAR TO THE MECHANIC TO HA... Read more
Incident date: Oct 1, 2019
MY CADILLAC 2011 HEADLIGHTS WHEN DIM. FIRST I CHANGED THE LIGHT BULBS THINKING THAT THAT WOULD SOLVE THE PROBLEM BUT IT DID NOT. I THEN TOOK MY CAR INTO THE DEALER TO CHECK TO SEE WHY THE LIGHT BULBS DID NOT FIX THE PROBLEM. THEY IN TURN TOLD ME THAT I WOULD HAVE TO REPLACE THE ENTIRE HEADLIGHT IN ORDER FIX THE DIM LIGHTS. I WAS ALSO TOLD THAT THE LIGHTS GOING DIM ON THE CADILLAC SRX IS A FLAW... Read more
Incident date: Oct 23, 2019
BRAKES GOES TO THE FLOOR WHEN DRIVING. COULD NOT STOP.HAD TO PUMP BRAKES TO AVOID HITTING THE CAR IN FRONT OF ME. HAS HAPPENED MORE THAN ONCE WHEN DRIVING ON THE STREET. HIT A BUMP IN THE ROAD, BRAKES WENT TO THE FLOOR. THIS CONCERN HAS BEEN REPORTED TO CADILLAC GM. RESEARCHED ISSUE AND OTHER OWNERS HAVE THE SAME SAFETY ISSUE.
Incident date: Oct 14, 2019
3OF MY BRAKE LINE BURST AT A STOP LIGHT WHEN STOPPING IN A SHOP NOW AREN'T THE LINE MADE OF HIGH GRADE METAL THAT SHOULD LAST LIFE OF THE CAR
Incident date: Oct 23, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE CONTACT STATED THAT RYAN CADILLAC (LOCATED AT 911 HWY 55, BUFFALO, MN 55313, (866) 360-6185) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REP... Read more
Incident date: Jan 1, 2019
2013 CADILLAC SRX. CONSUMER WRITES IN REGARD TO SAFETY ISSUE CONCERNING WIDESPREAD MANUFACTURER DEFECT THAT CAUSES LITTLE TO NO LIGHT TO BE EMITTED FROM HEADLAMP. THE HEADLIGHT CASE ACCUMULATES MOISTURE UNTIL NO LIGHT IS EMITTED. *AS *JS
Incident date: Oct 21, 2019
HEAD LITES WONT WORK WENT OUT, WATER GETS INTO THE LENS WITH CONDENSATION THERE ARE CLASS ACTION SUITES IN OTHER STATES RELATED TO THIS PROBLEM CANT DRIVE THE CAR AT NIGHT WITH THE NORMAL LIGHTS ON. 2010-2013 CADILLAC SRX'S ARE KNOWN FOR THIS PROBLEM DOES GENERAL MOTORS PLAN ON DOING A RECALL
Incident date: Aug 24, 2019
THE CADILLAC CUE SYSTEM DOES NOT WORK PROPERLY. THE ORIGINAL WENT OUT, THE ONE THEY FIXED UNDER WARRANTY WENT OUT, AND NOW THEY DON'T WANT TO HELP ME FIX WHAT I HAVE. IT WAS ONLY 18 MONTHS AGO WHEN THEY REPLACED THE CUE SYSTEM. IT OPERATES LIKE THIS REGARDLESS OF THE WAY YOU DRIVE IT.
Incident date: Oct 9, 2019
1UNREPAIRED RECALLS ASSOCIATED WITH THIS VIN MAY 27,2016 MANUFACTURER RECALL NUMBER2049151 NHTSA RECALL NUMBER16V381 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY TAKATA CORPORATION ('TAKATA') HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 2007-2011 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT, CHEVROLET AVALANCHE, S... Read more
Incident date: Oct 9, 2019
THE AIRBAG INDICATOR HAS COME ON. I OWN TWO CADILLAC VEHICLES AND COINCIDENTALLY THE ESCALADE HAS AN AIRBAG RECALL AND, THE SAME INDICATOR LIGHT HAS ILLUMINATED ON BOTH VEHICLES. I AM CONCERNED THAT THIS RECALL IS A POTENTIAL HAZARD. WE LIVE IN FLORIDA WHERE IT'S HOT, SO WE CONSTANTLY DRIVE IN THE SUN. FOR THE RECALL TO BE UNRESOLVED AND NOW BOTH INDICATORS FOR AIRBAGS ARE ILLUMINATED I BELIEVE ... Read more
Incident date: Oct 15, 2019
DIM HEADLIGHTS ARE NOT BRIGHT ENOUGH TO SEE THE ROAD! MUST USE BRIGHTS AT ALL TIME
CADILLAC
CT6 PLUG-IN HYBRID
(2017) - POWER TRAIN
Oct 21, 2019
Incident date: Jan 10, 2018
TL* THE CONTACT OWNS A 2017 CADILLAC CT6. WHEN THE VEHICLE WAS STARTED, IT LURCHED FORWARD WITHOUT WARNING. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO GOLD COAST CADILLAC (732-709-2168, LOCATED AT 2123 STATE ROUTE 35, OAKHURST, NJ 07755), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE SAME... Read more
Incident date: Oct 20, 2019
HEADLIGHT IS HOLDING MOISTURE AND CLOUDING UP WHICH IS CAUSING LITTLE TO NO VISION AT ALL AT NIGHT WHILE DRIVING ON THE HIGHWAY HEADLIGHTS ON SRX'S ARE BAD AS FAR AS VISION GOES AT NIGHT AND I SEE HUNDREDS OF COMPLAINTS FROM OTHER OWNERS.
Incident date: Oct 20, 2019
DASH IS CRACKEDON BOTH SIDES POSSIBLE SAFETY HAZARD IF BITS OF PLASTIC DURING DEFROST AIR IS ON COULD FLY INTO DRIVER OR PASSENGERS EYE
Incident date: May 20, 2019
SUDDENLY LOST NAVIGATION SYSTEM, WHICH ALSO SHUT DOWN CLOCK AND OTHER APPLICATIONS WITHIN THAT SYSTEM. HAD IT CHECKED OUT AT TWO DIFFERENT DEALERS, THEY WERE UNABLE TO FIND THE PROBLEM. CALLED GM CUSTOMER CENTER AND WAS TOLD THIS IS A LONG STANDING PROBLEM, SOMETHING TO DO WITH THE UNIT BEING UNABLE TO SYNCHRONIZE WITH NEW SATELLITES FOR GPS. WROTE TO GM HQS, OT A REPLY BACK THAT "IT WAS BEING W... Read more
Incident date: Oct 20, 2019
UNSAFE TO DRIVE AT NIGHT - THE LOW BEAMS ON THIS CAR AS SO DIM THAT YOU CANNOT DRIVE IT SAFELY AT NIGHT. CADILLAC REFUSES TO ACCEPT THERE IS AN ISSUE. MULTIPLE CLASS ACTION LAWSUITS HAVE BEEN LAUNCHED AND THIS SAME COMPLAINT IS ALL OVER THE INTERNET. I CAN'T UNDERSTAND WHY NHSTA HASN'T LOOKED INTO THIS PROBLEM SINCE IT PRESENTS DANGEROUS SITUATION AND AFFECTS MULTIPLE CADILLAC MODELS FRO 2010 TO 2... Read more
Incident date: Oct 20, 2019
ISSUE STARTED BY HAVING THE ENGINE CUTOFF OR GO INTO LOW POWER MODE. MECHANIC TRIED FINING POWER ISSUES, ENDED UP REPLACING PCM BOARD. ISSUE REMAINED. THEN OIL PRESSURE SENSOR CHECK ENGINE LIGHT CAME ON, HAD A MECHANIC REPLACE THE OIL PRESSURE SENSOR AND EVERYTHING WORKED FOR A LITTLE WHILE. NEXT LOW OIL PRESSURE MESSAGE CAME UP, STATING TO SHUT OFF ENGINE. AFTER READING AROUND, THE ISSUE SEEMS TO... Read more
Incident date: Oct 20, 2019
ISSUE STARTED BY HAVING THE ENGINE CUTOFF OR GO INTO LOW POWER MODE. MECHANIC TRIED FINING POWER ISSUES, ENDED UP REPLACING PCM BOARD. ISSUE REMAINED. THEN OIL PRESSURE SENSOR CHECK ENGINE LIGHT CAME ON, HAD A MECHANIC REPLACE THE OIL PRESSURE SENSOR AND EVERYTHING WORKED FOR A LITTLE WHILE. NEXT LOW OIL PRESSURE MESSAGE CAME UP, STATING TO SHUT OFF ENGINE. AFTER READING AROUND, THE ISSUE SEEMS TO... Read more
Incident date: Oct 20, 2019
ISSUE STARTED BY HAVING THE ENGINE CUTOFF OR GO INTO LOW POWER MODE. MECHANIC TRIED FINING POWER ISSUES, ENDED UP REPLACING PCM BOARD. ISSUE REMAINED. THEN OIL PRESSURE SENSOR CHECK ENGINE LIGHT CAME ON, HAD A MECHANIC REPLACE THE OIL PRESSURE SENSOR AND EVERYTHING WORKED FOR A LITTLE WHILE. NEXT LOW OIL PRESSURE MESSAGE CAME UP, STATING TO SHUT OFF ENGINE. AFTER READING AROUND, THE ISSUE SEEMS TO... Read more
Incident date: Oct 19, 2019
I WAS DRIVING ALONG HIGHWAY 70 DOWNTOWN ST LOUIS WHEN ALL THE SUDDEN ALL 4 CEILING/CURTAIN AIRBAGS WENT OFF ONLY, NO OTHER AIRBAGS DEPLOYED, JUST THE ONES STATED. I PULLED THE VEHICLE OFF THE HIGHWAY. I WAS ABLE TO DRIVE THE VEHICLE BACK TO MY HOUSE WHERE IT REMAINS. THIS INCIDENT HAPPENED ON THE EVENING OF OCTOBER 19, 2019. I JUST PURCHASED THIS VEHICLE 3 WEEKS AGO. THE DEALERSHIP IS CLOSED ON SU... Read more
Incident date: Oct 20, 2019
WHILE TURNING LEFT AT LOW SPEED THE BRAKES FAILED SO I CENTERED THE STEERING WHEEL AND THE CAR STOPPED.
Incident date: Oct 20, 2019
WHILE TURNING LEFT AT LOW SPEED THE BRAKES FAILED SO I CENTERED THE STEERING WHEEL AND THE CAR STOPPED.
Incident date: Jan 1, 2019
THE TIMING BELT COVER LEAKING OIL CREATING FIRE HAZARD
Incident date: Oct 16, 2019
THE ELECTRICALLY ADJUSTABLE STEERING WHEEL HAS TWO BOLTS THAT HOLD THE UP DOWN BRACKET ON THE STEERING WHEEL. ONE BOLT FELL OUT AND THE OTHER ONE WAS LOOSE. THE LOCKTITE BLUE WAS ONLY ON ONE THREAD. IF YOU CHECK THE NEWS GROUPS IT SEEMS LIKE A COMMON PROBLEM ON THE CTS. I THINK THIS SHOULD BE A RECALL DUE TO THE FACT IF THE OTHER BOLT FELL OUT THE STEERING COLUMN WOULD FLOP AROUND CAUSING THE ... Read more
Incident date: Jun 30, 2019
VERY BAD VISIBILITY DRIVING AFTER DARK. THE HEADLIGHTS ARE VERY DIM AND IT'S DIFFICULT TO SEE THE ROAD AND SURROUNDING AREA WHILE DRIVING AT NIGHT. I'VE CONTACTED A LOCAL AUTO REPAIR SHOP AND THEY STATED THIS WAS A ONGOING PROBLEM WITH THE VEHICLE I DRIVE. I PURCHASED THE VEHICLE USED AND NO MENTION OF THE PROBLEM WAS GIVEN. I FEEL IT'S A SAFETY HAZARD THAT CAN RESULT IN SERIOUS ACCIDENTS. I C... Read more
Incident date: Oct 18, 2019
2010 CADILLAC CTS4 PREMIUM 3.6 WAGON I REPLACED THE REAR PROP SHAFT OF THE AWD SYSTEM IN JANUARY 2018. I NOW AM HAVING ISSUES WITH THE REAR PROP SHAFT YET AGAIN, NOT 2 YEARS LATER. I BELIEVE THE DRIVESHAFT CARRIER BEARING IS FAILING AGAIN (SAME AS BEFORE)! WITH APPROXIMATELY 49K MILES ON IT. I CANNOT BELIEVE THAT I HAVE TO REPLACE THIS SAME ITEM AGAIN. AFTER HAVING TO REPLACE THE REAR DIFFERE... Read more
Incident date: Jul 1, 2016
2008 CADILLAC ESCALADE. CONSUMER WRITES IN REGARD TO TAKATA AIRBAG RECALL NOTICE #49151. *AS THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE AIRBAG RECALL. *JS
Incident date: Oct 8, 2019
THE ADAPTIVE CRUISE CONTROL RADAR SENSOR WAS FOUND CRACK AFTER BEING TAKEN TO THE DEALERSHIP FOR ERROR CODE. ( THEIR WAS NO PHYSICAL DAMAGE TO THE FRONT BUMPER OR THE BOTTOM OF THE BUMPER OF THE VEHICLE. GM FAILED TO REPLACE THE PART UNDER WARRANTY BECAUSE THEY SAY THERE IS PHYSICAL DAMAGE TO THE PART NEEDED TO BE REPLACED. I BELIEVE THE PART SHOULD BE IN LOCATION WHERE ROAD DEBRIS CAN HIT THE PA... Read more
Incident date: Oct 8, 2019
THE ADAPTIVE CRUISE CONTROL RADAR SENSOR WAS FOUND CRACK AFTER BEING TAKEN TO THE DEALERSHIP FOR ERROR CODE. ( THEIR WAS NO PHYSICAL DAMAGE TO THE FRONT BUMPER OR THE BOTTOM OF THE BUMPER OF THE VEHICLE. GM FAILED TO REPLACE THE PART UNDER WARRANTY BECAUSE THEY SAY THERE IS PHYSICAL DAMAGE TO THE PART NEEDED TO BE REPLACED. I BELIEVE THE PART SHOULD BE IN LOCATION WHERE ROAD DEBRIS CAN HIT THE PA... Read more
Incident date: Oct 16, 2019
WHILE DRIVING MY 2015 CADILLAC SRX AT NIGHT WITH MY HEADLIGHTS ON LOW BEAM THE VISIBILITY IS SO BAD THAT YOU MIGHT AS WELL BE DRIVING WITH NO HEADLIGHTS ON AT ALL. MOST OF THE TIME WHILE DRIVING AT NIGHT I HAVE TO DRIVE WITH MY HEADLIGHTS ON HIGH BEAMS ALL THE TIME BECAUSE IF NOT I CANNOT SEE ANYTHING. WE HAVE REPLACED THE BULB IN OUR HEADLIGHTS SEVERAL TIME AND THIS DID NOT FIX THE ISSUE. WE RESE... Read more
Incident date: Jan 1, 2019
1. LOW BEAMS HEAD LIGHTS VERY WEAK HAD THE LENS BUFFED AND POLISHED BUT THIS ONLY HELP A LITTLE. HAVING TO USE HIGH BEAMS WHEN DRIVING AT NIGHT ON SINGLE AND TWO LANE ROADS. VERY UNSAFE NIGHT DRIVING. 2. REAR TAIL GATE CLOSES AUTOMATICALLY AFTER BEING OPENED FOR ABOUT 2 SECONDS, THIS ACTION IS SUBJECT TO CAUSE INJURY TO PERSONS USING THE REAR GATE TO STORE OR REMOVE ITEMS FROM VEHICLE. BOTH... Read more
Incident date: Jan 1, 2019
1. LOW BEAMS HEAD LIGHTS VERY WEAK HAD THE LENS BUFFED AND POLISHED BUT THIS ONLY HELP A LITTLE. HAVING TO USE HIGH BEAMS WHEN DRIVING AT NIGHT ON SINGLE AND TWO LANE ROADS. VERY UNSAFE NIGHT DRIVING. 2. REAR TAIL GATE CLOSES AUTOMATICALLY AFTER BEING OPENED FOR ABOUT 2 SECONDS, THIS ACTION IS SUBJECT TO CAUSE INJURY TO PERSONS USING THE REAR GATE TO STORE OR REMOVE ITEMS FROM VEHICLE. BOTH... Read more
Incident date: Aug 1, 2019
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE EXTREMELY DIM. THE CONTACT COULD NOT SEE PAST 40 FEET IN FRONT OF THE VEHICLE WHILE DRIVING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,121.
Incident date: Jul 16, 2019
DRIVE A 2015 CADILLAC SRX AND THE DISPLAY SCREEN HAS COMPLETELY WENT OUT. CANNOT LISTEN TO THE STEREO, USE THE BACK UP CAMERA, OR ANYTHING. LUCKILY, WE WERE ABLE TO FIGURE OUT WHERE TO PUSH TO CONTROL THE TEMPERATURE. WE HAVE BEEN TOLD BY SEVERAL CADILLAC OWNERS AND MECHANICS THAT THIS IS A COMMON ISSUE WITH CADILLAC VEHICLES. DID OUR RESEARCH AND WAS NOT ABLE TO LOCATE WHERE THERE WAS A RECALL FO... Read more
Incident date: Oct 16, 2019
WE DRIVE A 2015 CADILLAC SRX. I WORK IN REAL ESTATE AND WENT OUT TO ONE OF MY HOMES TO REMOVE THE SIGNAGE AFTER THE HOME HAD SOLD AND WHEN I WENT TO LET UP THE HATCH TO PLACE THE SIGN IN THE BACK OF THE VEHICLE THE HATCH WOULD NOT OPEN. AFTER SEVERAL FAILED ATTEMPTS OF TRYING TO OPEN THE HATCH FROM THE PUSH BUTTON AT THE REAR OF THE VEHICLE I THOUGHT I WOULD TRY THE BUTTON ON THE INSIDE OF THE DRI... Read more
Incident date: Jun 18, 2019
GAS GAGE, TEMP GAGE DOESN'T LIGHT UP, POWER STEERING DOESN'T WORK, TAIL GATE WON'T OPEN, T/C LIGHT STAYS ON, LOCK LIGHT STAYS ON IGNITION GETTING HARD TO TURN KEY OFF, CAR STALLED. 2006 CADILLAC SRX. WHEN TURNING IGNITION ON. IT WORKS SOME TIME WHEN WEATHER IS COLD, WHEN IT WARMS UP IT QUITS WORKING.
Incident date: Mar 12, 2019
I NOTICED ALL OF A SUDDEN I COULD NOT SEE THE ROAD, SWITCHED TO THE HIGH BEAM THAT'S FINE NOW BACK TO LOW BEAM IT'S LIKE I TURNED OFF THE LIGHTS,MY LIGHTS ARE ON BUT NOT BRIGHT AT ALL, DRIVING WITH HIGH BEAM MUCH AS POSSIBLE HWY & CITY.
Incident date: Oct 15, 2017
LOW BEAM HEADLIGHTS HAVE DIMMED TO THE POINT OF NOT FEELING SAFE TO DRIVE AT NIGHT.
Incident date: Oct 15, 2019
AT A STOPLIGHT ON AN OVERPASS THE CAR SHUT OFF AND WOULDN'T RESTART FOR 10 MINUTES. AFTER IT RESTARTED AND WE CONTINUED TO DRIVE AND GET ON THE HIGHWAY. THE CAR SHUTOFF WHILE DRIVING 60 MPH ON THE HIGHWAY. POWER STEERING WAS COMPLETELY LOST. WE WERE ABLE TO COAST TO THE SIDE OF THE HIGHWAY. AFTER 5 MINUTES OR SO CAR RESTARTED. THERE WAS A CADILLAC DEALER WITHIN 10 MILES SO WE CONTINUED ON TO TRY A... Read more
Incident date: Oct 2, 2019
SINCE THE SUNROOF DRAIN TUBE DISLODGED CAUSING WATER TO LEAK INSIDE CAUSING AN ELECTRICAL SHORT. THE COMPUTER DOESN'T SENSE THE DRIVER DOOR. YOU CAN DRIVE WITH THE DOOR OPEN AND NO AJAR WARNING. THE WINDOW DOESN'T GO UP OR DOWN. THE RADIO AND INTERIOR LIGHTS DO NOT GO OFF ONCE YOU EXIT THE VEHICLE. IT SHUTS OFF AUTOMATICALLY AFTER 10MINS AS OPPOSE TO SHUT OFF WHEN YOU OPEN THE DRIVER DOOR. THERE'... Read more
Incident date: Jan 1, 2016
LOW BEAM LIGHTING IS EXTREMELY DANGEROUS! THE LOW BEAMS ARE ON BUT APPEAR TO BE NOTHING MORE THAN RUNNING LIGHT. THIS IS A KNOWN PROBLEM AND GM NEEDS TO FIX IT BEFORE SOMEONE DIES!
Incident date: May 18, 2019
I'M WRITING TO YOU ABOUT AN INCIDENT THAT TOOK PLACE ON MAY 18, 2019. MY HUSBAND AND I WERE TRAVELING HOME IN OUR CADILLAC SRX AT ABOUT 6:00 PM OUR CAR SUDDENLY SPUN OUT OF CONTROL AS WE HEARD A BANG, THROWING US ACROSS THREE LANES LISTENING TO CARS SCREECHING ALL AROUND US ON THE NJ TURNPIKE, WE THEN HIT INTO THE SIDE OF A TRACTOR TRAILER, PUSHING US BACK AGAIN ACROSS THE THREE LANES UNTIL WE FIN... Read more
Crash
2 injured
Incident date: May 18, 2019
I'M WRITING TO YOU ABOUT AN INCIDENT THAT TOOK PLACE ON MAY 18, 2019. MY HUSBAND AND I WERE TRAVELING HOME IN OUR CADILLAC SRX AT ABOUT 6:00 PM OUR CAR SUDDENLY SPUN OUT OF CONTROL AS WE HEARD A BANG, THROWING US ACROSS THREE LANES LISTENING TO CARS SCREECHING ALL AROUND US ON THE NJ TURNPIKE, WE THEN HIT INTO THE SIDE OF A TRACTOR TRAILER, PUSHING US BACK AGAIN ACROSS THE THREE LANES UNTIL WE FIN... Read more
Crash
2 injured
Incident date: Oct 15, 2019
MY CAR WAS THE SUBJECT OF A BRAKE RECALL N192268490, I HAVE HAD IT TO THE DEALER IN FLEMINGTON GM TWICE, THE LAST TIME APPROXIMATELY 2 WEEKS AGO. MY CAR WAS KEPT FOR NEARLY 10 DAYS AND I STILL HAVE A PROBLEM WITH THE BRAKES, SPECIFICALLY HARD BRAKING AND PROLONGED BRAKING DISTANCE. TODAY AT 1045 AM I CALLED CUSTOMER SERVICE AT CADILLAC GM AND THEY WERE COMPLETELY UNHELPFUL TELLING ME TO BRING IT... Read more
CADILLAC
ESCALADE ESV
(2019) - SERVICE BRAKES
Oct 15, 2019
Incident date: Dec 27, 2018
MY PRIMARY CONCERN WHEN SHOPPING FOR THIS VEHICLE WAS SAFETY, SO INSTEAD OF PURCHASING THE COMPARABLE GMC DENALI, I CHOSE THE CADILLAC WITH THE PREMIUM LUXURY TRIM LEVEL. THE CADILLAC WEBSITE ADVERTISED, AND THE AUTONATION CADILLAC WEST PALM BEACH SALESMAN ASSURED ME, THAT THE PREMIUM LUXURY PACKAGE INCLUDED 'LOW SPEED FORWARD AUTOMATIC BRAKING.' THIS SAFETY FEATURE WAS IMPORTANT TO ME AND WAS NOT... Read more
Incident date: Oct 6, 2019
HEADLIGHTS CAN'T SEE WITH CURRENT HEADLIGHTS AND THERE ARE 100'S OF COMPLAINTS FOR THIS. THIS HAS BEEN A PROBLEM SINCE THE DAY I PURCHASED THIS SRX 2014 CADILLAC SRX AND ALL OTHER SRX OWNERS I HAVE SPOKE TO ABOUT THIS FEEL THAT GM HAS RELEASED A AUTOMOBILE WITH KNOW SAFETY PROBLEMS THAT THESE HEADLIGHTS ARE..