Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Sep 22, 2019
CAR STOPPED OPERATING ALL OF A SUDDEN. BATTERY CHARGING ISSUE.
Incident date: Nov 1, 2018
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 20-30 MPH, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND AS IT WAS DEPRESSED TO THE FLOORBOARD. AFTER TWENTY MINUTES, THE VEHICLE DROVE AS DESIGNED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO SHIREY CADILLAC (10125 S CICERO AVE, OAK LAWN, IL 60453, (708) 576-5164), BUT THE FAILURE COULD NOT BE DUPLICATED. THE... Read more
Incident date: May 1, 2018
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING AND THE HIGH BEAM HEADLIGHTS HAD TO BE ENGAGED TO DRIVE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COASTAL CHEVROLET (559 OCEAN HWY, SUITE 1, PAWLEYS ISLAND, SC 29585) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. ... Read more
Incident date: Jan 1, 2015
TRANSMISSION/ DRIVE TRAIN HAS DISTINCT CLUNKING NOISE WHEN EITHER ACCELERATING AND OR DECELERATING. THERE IS A DISTINCT DELAY SURGE WHEN ACCELERATING FROM STOP AND OR SLOWING DOWN AT SLOW SPEEDS AND OR FROM SLOPED STREETS. THE CLUNKING AND JERKING IS NOT SAFE AND CONDUCIVE TO NORMAL DRIVING AND OPERATING.PARAMETERS. THE DELAYED SURGING AND JERKING CREATES AN ABNORMAL ACCELERATION BOTH IN THE VE... Read more
Incident date: Sep 8, 2019
I PURCHASED A 2015 CADILLAC ESCALADE ON 9/6/2019 FROM MCGOVERN HYUNDAI IN BROCKTON, MASSACHUSETTS. THE VEHICLE WAS BEING SOLD AND ON DISPLAY AND WAS TRANSPORTED FROM THE MCGOVERN BUICK GMC DEALERSHIP IN MANSFIELD, MASSACHUSETTS. THE VEHICLE IDENTIFICATION NUMBER OR VIN NUMBER IS [XXX]. SINCE I BOUGHT THE VEHICLE, I HAVE HAD TO RETURN IT TO THE DEALERSHIP A TOTAL OF 3 TIMES WITHIN 7 DAYS, 8 TIMES W... Read more
Incident date: Sep 8, 2019
I PURCHASED A 2015 CADILLAC ESCALADE ON 9/6/2019 FROM MCGOVERN HYUNDAI IN BROCKTON, MASSACHUSETTS. THE VEHICLE WAS BEING SOLD AND ON DISPLAY AND WAS TRANSPORTED FROM THE MCGOVERN BUICK GMC DEALERSHIP IN MANSFIELD, MASSACHUSETTS. THE VEHICLE IDENTIFICATION NUMBER OR VIN NUMBER IS [XXX]. SINCE I BOUGHT THE VEHICLE, I HAVE HAD TO RETURN IT TO THE DEALERSHIP A TOTAL OF 3 TIMES WITHIN 7 DAYS, 8 TIMES W... Read more
Incident date: Sep 8, 2019
I PURCHASED A 2015 CADILLAC ESCALADE ON 9/6/2019 FROM MCGOVERN HYUNDAI IN BROCKTON, MASSACHUSETTS. THE VEHICLE WAS BEING SOLD AND ON DISPLAY AND WAS TRANSPORTED FROM THE MCGOVERN BUICK GMC DEALERSHIP IN MANSFIELD, MASSACHUSETTS. THE VEHICLE IDENTIFICATION NUMBER OR VIN NUMBER IS [XXX]. SINCE I BOUGHT THE VEHICLE, I HAVE HAD TO RETURN IT TO THE DEALERSHIP A TOTAL OF 3 TIMES WITHIN 7 DAYS, 8 TIMES W... Read more
Incident date: Jun 1, 2017
LOW BEAM HEADLIGHTS ARE INEFFECTIVE. VERY DANGEROUS TO DRIVE AT NIGHT. PLEASE MAKE GM TAKE RESPONSIBILITY AND REPAIR THESE VEHICLES.
Incident date: Nov 8, 2019
I JUST BOUGHT THIS CAR FRIDAY ,FIRST I HAD A PROBLEM WITH WATER IN THE HEAD LIGHTS I CORRECTED THAT MY SELF ,NOW THE HEADLIGHTS ON DIM IS SO DIM IT'S DIFFICULT TO SEE THE ROAD AT NIGHT ,AT TIMES YOU CAN'T SEE THE WHITE STRIP ON THE SIDE OF THE ROAD I'M 69 YEARS OLD IT MAKES DRIVING AT NIGHT VERY DIFFICULT ,PLEASE CHECK THIS OUT THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR... Read more
Incident date: Sep 2, 2019
MY 2007 CADILLAC SRX AIRBAG IS BULGING OUT AND KEEPS GETTING WORSE.
Incident date: Sep 20, 2019
CUE INFORMATION SYSTEM FAILURE. THIS SYSTEM FAILURE PRESENTS A SAFETY ISSUE BEING THAT THE NAVIGATION SYSTEM DOES NOT WORK AND THE HANDS FREE ALSO DOES NOT WORK. THERE SEEMS TO BE A LOT OF SYSTEM FAILURES SO, I'M SURE THAT THERE ARE A LOT MORE CONCERNED OWNERS.
Incident date: Sep 20, 2019
CUE INFORMATION SYSTEM FAILURE. THIS SYSTEM FAILURE PRESENTS A SAFETY ISSUE BEING THAT THE NAVIGATION SYSTEM DOES NOT WORK AND THE HANDS FREE ALSO DOES NOT WORK. THERE SEEMS TO BE A LOT OF SYSTEM FAILURES SO, I'M SURE THAT THERE ARE A LOT MORE CONCERNED OWNERS.
Incident date: Oct 26, 2019
WHILE DRIVING ON I-95 AT NIGHT, WITH ONCOMING TRAFFIC, LEGALLY FORBIDDING THE USE OF HI-BEAMS, A DEER, I BELIEVE, SUDDENLY CROSSED THE ROAD, 50-75 FEET IN FRONT OF MY VEHICLE. THE LOW BEAMS ON THE VEHICLE ARE SO POOR I WAS UNABLE TO SEE THE DEER UNTIL IT WAS DIRECTLY IN FRONT OF THE VEHICLE. I HAD TO SLAM ON THE BRAKES AND VIOLENTLY SWERVE TO THE RIGHT, LEAVING THE ROAD SURFACE IN A SIDEWAYS SLIDE... Read more
1 injured
Incident date: Feb 20, 2019
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. THE CONTACT STATED THAT THE CHROME ON THE RIMS PEELED AND BUBBLED, CAUSING THE TIRES TO CONSTANTLY LOSE AIR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RIMS NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO WONDERLAND TIRE (616-399-3070, LOCATED AT 12671 JAMES ST, HOLLAND, MI 49424) WHERE IT WAS STATED THAT THE FAILURE WAS A DESI... Read more
Incident date: Oct 18, 2019
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT NOTICED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE CONTACT CALLED CADILLAC OF KNOXVILLE (10005 PARKSIDE DR, KNOXVILLE, TN 37922, (865) 970-2041) AND WAS INFORMED THAT DIAGNOSTIC TESTING WAS NEEDED TO DETERMINE THE CAUSE OF THE ILLUMINATION. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PART W... Read more
Incident date: Oct 18, 2019
I WAS DRIVING DOWN A CITY STREET AT NIGHT AT APPROXIMATELY 10 MPH AND MY FRIEND INFORMED ME THAT MY HEAD LIGHTS DID NOT LOOK LIKE THEY WERE ON AT ALL. SINCE THIS INCIDENT, I ASKED ANOTHER FRIEND TO DRIVE AHEAD OF ME ON A DARK CITY STREET AND TELL ME IF MY LIGHTS WERE ON. HIS RESPONSE WAS, "YES THEY ARE, BUT VERY DIM. I AM VERY WORRIED ABOUT YOU DRIVING AT NIGHT"!!
Incident date: Sep 20, 2019
I HAD FELT SWAYING IN MY REAR FOR ABOUT 1 MONTH BEFORE IT ACTUALLY BROKE. I WAS GOING DOWN I40 HEADED TO THE BEACH AND I HEARD A POP AND ALL OF A SUDDEN MY STEERING WHEEL WAS AT A RIGHT HAND TURN POSITION GOING STRAIGHT. (DOG TRACKING) I HAVE HAD IT TEMPORARILY FIXED UNTIL I KNOW FOR SURE THAT IT SHOULD BE A RECALL.
Incident date: Oct 1, 2019
MY RADIO IS GOING BATTING AGAIN. IT PLAYS BUT THE SCREEN WILL NOT WORK 1/2 THE TIME - I HAVE NO CONTROL ON WHERE TO GO. WHEN I TRY TO RECIEVE A CALL FROM THE CAR IT WILL PICK UP AND DISCONNECT 2 SECONDS INTO THE CALL. IT WILL NOT LET ME USE A AUX CORD TO PLAY MUSIC. I HAVE REPLACED THE DISPLAY ON 9/13/16 AND I REPLACED THE RADIO ON 4/26/17. THIS IS NOT ACCEPTABLE. I HAD TO WAIT IN APRIL FOR ... Read more
Incident date: Jan 15, 2007
THE REGULATORS ON ALL FOUR POWER WINDOWS BROKE, ALL WHILE DRIVING ON HIGHER SPEED ROADS (MAIN THOROUGHFARES OR HIGHWAYS), THREE OUT OF FOUR ON OCCASIONS WITH INCLEMENT PRECIPITOUS WEATHER AND/OR EXTREME COLD. THIS WAS NOT ONLY EXPENSIVE TO REPAIR EACH TIME, BUT CREATED AN UNSAFE DRIVING ENVIRONMENT EXPOSING THE DRIVER AND PASSENGERS TO THE ELEMENTS! A REPRESENTATIVE AT THE DEALER IN NASHVILL... Read more
Incident date: Nov 6, 2019
THE CAR GOES INTO LIMP MODE, ENGINE REDUCED POWER, STABILITY CONTROL OFF, TRACTION CONTROL OFF. CHECK ENGINE LIGHT COMES ON. CAR WILL NOT DRIVE OVER 20MPH HAPPENS WHEN I HIT BUMPS OR POTHOLES IN THE ROAD. CHECK ENGINE CODE P2137 I'VE REPLACED THE MAF SENSOR, THROTTLE POSITION SENSOR (GAS PEDAL) AND THE WHOLE THROTTLE BODY. STILL NOT FIXED. I'VE DONE EXTENSIVE RESEARCH ONLINE AND IN FORUMS. THIS IS... Read more
Incident date: Nov 6, 2019
THE CAR GOES INTO LIMP MODE, ENGINE REDUCED POWER, STABILITY CONTROL OFF, TRACTION CONTROL OFF. CHECK ENGINE LIGHT COMES ON. CAR WILL NOT DRIVE OVER 20MPH HAPPENS WHEN I HIT BUMPS OR POTHOLES IN THE ROAD. CHECK ENGINE CODE P2137 I'VE REPLACED THE MAF SENSOR, THROTTLE POSITION SENSOR (GAS PEDAL) AND THE WHOLE THROTTLE BODY. STILL NOT FIXED. I'VE DONE EXTENSIVE RESEARCH ONLINE AND IN FORUMS. THIS IS... Read more
Incident date: Jul 1, 2017
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE LINE FAILED AND THE CHECK BRAKE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED WITH BRAKE FAILURE. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 15V225000 (SERVICE BRAKES, HYDRAULIC), WHICH HE RELATED TO THE FAILURE. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FR... Read more
Incident date: Sep 17, 2019
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE UNDERGOING AN OIL CHANGE AT LINDSAY CADILLAC OF ALEXANDRIA (1525 KENWOOD AVE, ALEXANDRIA, VA 22302, (703) 935-4445), THE DEALER NOTICED THAT THE BRAKE AND FUEL LINES WERE CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INSPECTED THE VEHICLE AND CONFIRMED CORROSION WAS PRESENT ON T... Read more
Incident date: Sep 17, 2019
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE UNDERGOING AN OIL CHANGE AT LINDSAY CADILLAC OF ALEXANDRIA (1525 KENWOOD AVE, ALEXANDRIA, VA 22302, (703) 935-4445), THE DEALER NOTICED THAT THE BRAKE AND FUEL LINES WERE CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INSPECTED THE VEHICLE AND CONFIRMED CORROSION WAS PRESENT ON T... Read more
Incident date: Nov 3, 2019
THE STABILITY SYSTEM ENGAGES AND DISENGAGES ON ITS OWN. I HAVE SEEN SEVERAL FOURMS AND REPORTS AS TO PEOPLE HAVING THE SAME ISSUE . HAPPENS AT LEAST 1 TIME A DAY BUT USUALLY SEVERAL TIMES A DAY. WHEN YOU ARE DRIVING DOWN THE ROAD (WHICH IS THE ONLY TIME IT PHYSICALLY ENGAGES IT) THE STABILITY SYSTEM WARNING LIKE COMES ON AND SAYS TO SERVICE STABILITY SYSTEM AND THE SYSTEM WILL ENGAGE ON IT'S OWN.... Read more
Incident date: Nov 3, 2019
THE STABILITY SYSTEM ENGAGES AND DISENGAGES ON ITS OWN. I HAVE SEEN SEVERAL FOURMS AND REPORTS AS TO PEOPLE HAVING THE SAME ISSUE . HAPPENS AT LEAST 1 TIME A DAY BUT USUALLY SEVERAL TIMES A DAY. WHEN YOU ARE DRIVING DOWN THE ROAD (WHICH IS THE ONLY TIME IT PHYSICALLY ENGAGES IT) THE STABILITY SYSTEM WARNING LIKE COMES ON AND SAYS TO SERVICE STABILITY SYSTEM AND THE SYSTEM WILL ENGAGE ON IT'S OWN.... Read more
CADILLAC
SRX
(2011) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Nov 4, 2019
Incident date: Nov 4, 2018
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 15-30 MPH, THE ANTI-LOCK BRAKE SYSTEM STARTED TO HESITATE WHEN ATTEMPTING TO STOP THE VEHICLE. THE VEHICLE EXPERIENCED A PULSING SENSATION WHEN STOPPING. THE CONTACT TOOK THE VEHICLE TO BROGAN CADILLAC OF TOTOWA (LOCATED AT 112 ROUTE 46 EAST, TOTOWA, NJ 07512, 973-200-6342) WHERE IT WAS DETERMINED THAT THE COLLECTOR RING AND HUB... Read more
Incident date: Nov 4, 2018
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 15-30 MPH, THE ANTI-LOCK BRAKE SYSTEM STARTED TO HESITATE WHEN ATTEMPTING TO STOP THE VEHICLE. THE VEHICLE EXPERIENCED A PULSING SENSATION WHEN STOPPING. THE CONTACT TOOK THE VEHICLE TO BROGAN CADILLAC OF TOTOWA (LOCATED AT 112 ROUTE 46 EAST, TOTOWA, NJ 07512, 973-200-6342) WHERE IT WAS DETERMINED THAT THE COLLECTOR RING AND HUB... Read more
Incident date: Nov 4, 2018
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 15-30 MPH, THE ANTI-LOCK BRAKE SYSTEM STARTED TO HESITATE WHEN ATTEMPTING TO STOP THE VEHICLE. THE VEHICLE EXPERIENCED A PULSING SENSATION WHEN STOPPING. THE CONTACT TOOK THE VEHICLE TO BROGAN CADILLAC OF TOTOWA (LOCATED AT 112 ROUTE 46 EAST, TOTOWA, NJ 07512, 973-200-6342) WHERE IT WAS DETERMINED THAT THE COLLECTOR RING AND HUB... Read more
Incident date: Jan 1, 2017
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADLIGHT FAILED. THE HEADLIGHT BULB WAS REPLACED SEVERAL TIMES BY CLASSIC CADILLAC OF MONTGOMERY (833 EASTERN BYPASS, MONTGOMERY, AL 36117, (334) 625-1813); HOWEVER, THE FAILURE WAS NOT CORRECTED. THE DEALER STATED THAT THE DRIVER'S SIDE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED BECAUSE IT HAD MOISTURE INSIDE. THE ... Read more
Incident date: Mar 1, 2019
ALL 4 OF THE WHEELS SEEM TO BE LEAKING AROUND SOME OF THE SPOKES AND IT LOOKS LIKE GLUE. I AM WONDERING IF IT IS SAFE TO LET THAT GO ON, BECAUSE IT SEEMS TO ME LIKE SOME OF THEM ARE GLUED IN. I WILL ENCLOSE A PICTURE THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Incident date: Aug 1, 2019
HEADLAMPS HAVE BECOME VERY DIM WHICH CAUSES AN UNSAFE CONDITION WHEN DRIVING AT NIGHT. IN ORDER TO SEE THE ROAD I MUST USE HIGH BEAMS. I AM CONSTANTLY SWITCHING OFF THE HIGH BEAMS WHEN AN ONCOMING CAR APPROACHES. DEALER HAS STATED THE PROBLEM IS NOT THE BULB BUT THE PROJECTED LENSE IN FRONT OF THE BULB. THE PROBLEM HAS GOTTEN STEADILY WORSE.
Incident date: Oct 15, 2019
HEADLIGHTS CONTINUE TO GET SO MUCH CONDENSATION THAT THE BULB AND THE CONTROLLER MALFUNCTION AND THE LIGHTS WILL NOT COME ON UNTIL THE UNITS DRY OUT EITHER OVER TIME OR ARE MANUALLY REMOVED TO DRY OUT INDOORS. THE DEALER STATES CONDENSATION IS NORMAL AND THE LAWSUIT THAT OFFERED REDRESS WAS ONLY FOR VEHICLES SOLD IN TWO STATES AND MY STATE IS NOT INCLUDED. THE FIX IS TO REPLACE WITH THE SAME DEFE... Read more
Incident date: Oct 15, 2019
HEADLIGHTS CONTINUE TO GET SO MUCH CONDENSATION THAT THE BULB AND THE CONTROLLER MALFUNCTION AND THE LIGHTS WILL NOT COME ON UNTIL THE UNITS DRY OUT EITHER OVER TIME OR ARE MANUALLY REMOVED TO DRY OUT INDOORS. THE DEALER STATES CONDENSATION IS NORMAL AND THE LAWSUIT THAT OFFERED REDRESS WAS ONLY FOR VEHICLES SOLD IN TWO STATES AND MY STATE IS NOT INCLUDED. THE FIX IS TO REPLACE WITH THE SAME DEFE... Read more
Incident date: Oct 22, 2019
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE DID NOT FULLY STOP WHEN THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD. THE CONTACT ALMOST CRASHED INTO ANOTHER VEHICLE DUE TO THE FAILURE. AN INDEPENDENT MECHANIC REPLACED THE BRAKE MASTER CYLINDER AND THE ABS MODULATOR VALVE ASSEMBLY. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 100,200.
Incident date: Nov 1, 2019
LUCKILY NO ONE WAS IN FRONT OF ME, AND I WASN'T GOING FAST OR IT COULD HAVE BEEN EXTREMELY BAD ESPECIALLY HAVING MY SON WITH ME. MY BRAKES LITERALLY QUIT WORKING. I HAVE A 2018 PLATINUM ESCALADE. ALWAYS BEEN SERVICED TO DATE. I CALLED ON STAR AND NOW WAITING ON A ROLL BACK TO TAKE TO THE DEALERSHIP. I WAS PULLING INTO A GAS STATION WITH MY SON AND FELT LIKE I COULDN'T STOP BUT THOUGHT MAYBE SOMETH... Read more
Incident date: Sep 26, 2019
CAR SHUTS OFF WHILE DRIVING AT ANY SPEED OR JUST WHEN KEY IS ON.WHAT EXACTLY HAPPENS FIRST CAR SHUTS OFF JUST LIKE IF SOMEONE TURNED KEY OFF.2ND STABITRAC LIGHT COMES ON FOR A FEW SECONDS 3RD SHUTS OFF CRUISE AND WILL NOT LET YOU USE IT FOR ABOUT 10 MINUTES 4TH LOCKES DOORS....IF YOU ARE STOPPED AND THIS HAPPENS YOU HAVE TO START IT MANUALLY....IF YOU ARE DRIVING IT WILL SHUT OFF AND START UP BY I... Read more
Incident date: Sep 26, 2019
CAR SHUTS OFF WHILE DRIVING AT ANY SPEED OR JUST WHEN KEY IS ON.WHAT EXACTLY HAPPENS FIRST CAR SHUTS OFF JUST LIKE IF SOMEONE TURNED KEY OFF.2ND STABITRAC LIGHT COMES ON FOR A FEW SECONDS 3RD SHUTS OFF CRUISE AND WILL NOT LET YOU USE IT FOR ABOUT 10 MINUTES 4TH LOCKES DOORS....IF YOU ARE STOPPED AND THIS HAPPENS YOU HAVE TO START IT MANUALLY....IF YOU ARE DRIVING IT WILL SHUT OFF AND START UP BY I... Read more
Incident date: Oct 14, 2018
HELLO!I RECENTLY PURCHASED A 2007 CADILLAC DTS WITH 71,000 MILES GOOD FOR THIS YEAR.WHEN PURCHASING THIS VEHICLE WHEN DRIVING WATER FELL ON MY LEGS.I TOLD DEALER ABOUT THIS AND THE DEALER SENT IT TO A CADILLAC DEALER TO FIX THE LEAK.SO I PURCHASED THE 2007 CADILLAC DTS.ABOUT 3 WEEKS LATER IT RAINED AND DRIVER AND PASSENGER REAR WAS SOAKED AND THE STABILIZER CONTROL ON DASH ICON SAYING SERVICE STAB... Read more
Incident date: Oct 14, 2018
HELLO!I RECENTLY PURCHASED A 2007 CADILLAC DTS WITH 71,000 MILES GOOD FOR THIS YEAR.WHEN PURCHASING THIS VEHICLE WHEN DRIVING WATER FELL ON MY LEGS.I TOLD DEALER ABOUT THIS AND THE DEALER SENT IT TO A CADILLAC DEALER TO FIX THE LEAK.SO I PURCHASED THE 2007 CADILLAC DTS.ABOUT 3 WEEKS LATER IT RAINED AND DRIVER AND PASSENGER REAR WAS SOAKED AND THE STABILIZER CONTROL ON DASH ICON SAYING SERVICE STAB... Read more
Incident date: Oct 14, 2018
HELLO!I RECENTLY PURCHASED A 2007 CADILLAC DTS WITH 71,000 MILES GOOD FOR THIS YEAR.WHEN PURCHASING THIS VEHICLE WHEN DRIVING WATER FELL ON MY LEGS.I TOLD DEALER ABOUT THIS AND THE DEALER SENT IT TO A CADILLAC DEALER TO FIX THE LEAK.SO I PURCHASED THE 2007 CADILLAC DTS.ABOUT 3 WEEKS LATER IT RAINED AND DRIVER AND PASSENGER REAR WAS SOAKED AND THE STABILIZER CONTROL ON DASH ICON SAYING SERVICE STAB... Read more
Incident date: Jul 30, 2017
LOW BEAM HEADLIGHTS DO NOT PROVIDE ENOUGH LIGHT TO DRIVE SAFELY AT NIGHT. THIS PROBLEM IS KNOWN BY GM AND THEY REFUSE TO HONOR THE REPAIRS. MANY FORUMS DISCUSS THIS SINCE IT INVOLVES THE CADILLAC SRX FROM 2011-2015. ALL THEY GO IS REPLACE THE WEATHER STRIPPING AROUND THE LIGHT BUT THAT IS NOT EFFECTIVE. MY WIFE AND I ARE PRETTY MUCH CONFINED TO DAYTIME DRIVING BECAUSE THE LOW BEAMS ARE SO USELESS ... Read more
Incident date: Jul 30, 2017
LOW BEAM HEADLIGHTS DO NOT PROVIDE ENOUGH LIGHT TO DRIVE SAFELY AT NIGHT. THIS PROBLEM IS KNOWN BY GM AND THEY REFUSE TO HONOR THE REPAIRS. MANY FORUMS DISCUSS THIS SINCE IT INVOLVES THE CADILLAC SRX FROM 2011-2015. ALL THEY GO IS REPLACE THE WEATHER STRIPPING AROUND THE LIGHT BUT THAT IS NOT EFFECTIVE. MY WIFE AND I ARE PRETTY MUCH CONFINED TO DAYTIME DRIVING BECAUSE THE LOW BEAMS ARE SO USELESS ... Read more
Incident date: Sep 10, 2019
I LEASED A CADILLAC 2019 CTS IN DECEMBER 2018. THE CAR'S ENGINE ACCELERATES SPORADICALLY ON ITS OWN. IT HAPPENED TO ME APPROXIMATELY 10 TIMES WHILE DRIVING AT VERY LOW SPEED, DURING STOP AND GO TRAFFIC AND AS I WAS ENTERING A PARKING SPOT. THREE SUCH EVENTS OCCURRED WITHIN TEN MINUTES WHILE INCHING MY WAY TO MERGE AND ENTER THE QUEEN'S MIDTOWN TUNNEL IN NY. EACH TIME I MANAGED TO STOP THE CAR BY ... Read more
Incident date: May 1, 2019
TL* THE CONTACT OWNS A 2015 CADILLAC ESCALADE. WHEN THE VEHICLE WAS PLACED IN REVERSE, THE BACK UP CAMERA WENT BLANK AND FAILED TO DISPLAY AN OBJECT. THE FAILURE OCCURED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO FAULKNER CADILLAC (6726 CARLISLE PIKE, MECHANICSBURG, PA 17050, (717) 691-2000) FOUR TIMES WHERE THE CAMERA AND NEW WIRES WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT R... Read more
Incident date: Sep 29, 2019
TL* THE CONTACT OWNS A 2019 CADILLAC CT6. WHILE DRIVING, THE BRAKE SYSTEM FAILED TO ENGAGE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5610946955. THE FAILURE MILEAGE WAS 1,800.
Incident date: Oct 27, 2019
MOISTURE COLLECTS IN THE HEADLIGHT ASSEMBLY WHICH CAUSES THE LOW BEAM HEADLIGHT EFFECTIVENESS TO SERIOUSLY REDUCED. THE LUMENS PROJECTED ONTO THE ROAD ARE SO LOW THAT IT IS ALMOST LIKE DRIVING WITHOUT YOUR HEADLIGHTS ON. THIS PRESENTS A SERIOUS NIGHT DRIVING SAFETY SITUATION. THE DEALER AND GM ADMIT THERE IS A PROBLEM WITH THE HEADLIGHT DESIGN BUT WILL DO NOTHING TO CORRECT IT.
Incident date: Oct 28, 2019
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED AND THE VEHICLE FAILED TO STOP. ALSO, THE KEY BECAME STUCK INSIDE THE IGNITION SWITCH AND THE CONTACT DETECTED FUEL LEAKING FROM THE VEHICLE. FURTHERMORE, THE "REMOVE KEY" MESSAGE WAS DISPLAYED AND THE DOOR LOCK AND AIR BAG WARNING INDICATORS ILLUMINATED. THE CON... Read more
Incident date: Oct 28, 2019
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED AND THE VEHICLE FAILED TO STOP. ALSO, THE KEY BECAME STUCK INSIDE THE IGNITION SWITCH AND THE CONTACT DETECTED FUEL LEAKING FROM THE VEHICLE. FURTHERMORE, THE "REMOVE KEY" MESSAGE WAS DISPLAYED AND THE DOOR LOCK AND AIR BAG WARNING INDICATORS ILLUMINATED. THE CON... Read more
Incident date: Oct 28, 2019
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED AND THE VEHICLE FAILED TO STOP. ALSO, THE KEY BECAME STUCK INSIDE THE IGNITION SWITCH AND THE CONTACT DETECTED FUEL LEAKING FROM THE VEHICLE. FURTHERMORE, THE "REMOVE KEY" MESSAGE WAS DISPLAYED AND THE DOOR LOCK AND AIR BAG WARNING INDICATORS ILLUMINATED. THE CON... Read more