Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 21,483 complaints for CADILLAC

Incident date: Mar 28, 2026

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was at the car wash, the passenger's side windshield exterior A-pillar trim detached. The contact manually reinstalled the trim; however, the trim flew off while driving. ... Read more

Incident date: Aug 30, 2025

Truck shut off and emergency brake came on the truck finally restarted after a few minutes i released parking brake and drove home luckily it happened in a empty parking lot

Incident date: Mar 19, 2026

The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V576000 (Electrical System). The contact stated that while the vehicle was parked and turned off in the driveway, she heard popping noises and saw smoke coming from underneath the vehicle near the rear passenger seat. The contact called the fire department,... Read more

Fire

Incident date: Mar 23, 2026

Vehicle suffered a catastrophic drivetrain lock-up while traveling at approximately 25 mph. The rear wheels physically halted, creating an immediate loss of control and safety hazard. Upon inspection, the Rear Drive Unit (RDU) was found to have a failed pinion bearing/internal gear failure, resulting in dual fluid leaks. This is a REMEDY FAILURE related to Safety Recall 23S55 (NHTSA Campaign #23V... Read more

Incident date: Nov 1, 2025

My KIA Soul 2018 caught on file while driving. The whole engine was in flames. I didn't want to die because my car has a manufacturing issue that KIA was not aware about. The dealership I've purchased the car from denied to give me a copy of the mechanical inspection done at the dealership Stonebriar Chevrolet in Frisco, TX. The flames started under the car and made its way to the engine, smoke wa... Read more

Fire

Incident date: Mar 26, 2026

There is a click/ticking noise when vehicle is started. Noise gets louder and faster when accelerating. Have taken vehicle to 2 mechanic shops and been told by both places it is bad lifters and exhaust manifolds. I took this truck in because of loss of power. This issue has put me in unsafe/ dangerous positions on multiple occasions.

Incident date: Feb 9, 2026

Parasitic battery drain due to a faulty DCM module. I've purchase 3 batteries in the past 16 months. I now have to keep a trickle charger on my car at night to ensure my battery is not dead in the morning. Unable to park overnight without charger due to fear of another dead battery.

Incident date: Apr 12, 2026

While charging my vehicle at home using a level 2 charger, the ICCU failed. When it failed, it caused a power surge and my level 2 charger “exploded.” It also caused the master breaker to trip, cutting the power off to my entire house. The vehicle no longer charges, will not drive over 25mph and has to be towed to a dealership for repair. Also, the level 2 charger is fried and no longer works.

Incident date: Mar 31, 2026

On January 2, 2026, I brought my vehicle in for service to replace the upper and lower ball joints, as well as the control arms. I retrieved the vehicle from the repair shop on [XXX] and departed the same day for travel to Mississippi. Later that evening, while traveling southbound on [XXX] near Columbia, Tennessee, I stopped at [XXX]. Upon re-entering the highway and accelerating to merge into t... Read more

Incident date: Apr 9, 2026

The contact owns a 2020 Hyundai Kona. The contact stated that during a regular maintenance visit, the contact was informed that there was a leak coming from the front axle transfer case, which was initially unrepaired. The vehicle was subsequently taken to a dealer in Colorado, where the seal was replaced. However, while an oil change service was being performed later, it was discovered that the f... Read more

Incident date: Apr 9, 2026

Check engine light came on and then vehicle stalled took to shop and said the engine was needing to be replaced. Looked into issue and seen multiple issues with this engine and happening to a lot of Hyundai engines where vehicles need to get complete new engines

Incident date: Apr 9, 2026

Rear lift gate doesn't fully open or close sometimes. I have to manually assist in opening or closing after trying the key fob, inside push button and rear switch above the license plate. I have attempted to reset the height adjustment thinking it would fix it, with no success. I have made sure that the gasket is in place, lubricated the struts and tried opening a closing with the car running and ... Read more

Incident date: Jan 28, 2026

Due to a TSB (SIB 65 12 22) wherein the roof antennae leaks water and causes a short in the telemetry module, the car does not have pedestrian warning, navigation or backup camera / cross traffic warning. The car is drivable, but compromised from a safety perspective.

Incident date: Mar 12, 2026

The contact owns a 2021 Ram 1500. The contact stated that while driving at an undisclosed speed, the contact noticed an unusual popping sound. The low battery and check engine warning lights were illuminated. In addition, the battery lost power. The vehicle was driven to the shoulder of the road, and the vehicle was turned off. The contact stated that while attempting to restart the vehicle, the v... Read more

Incident date: Feb 5, 2026

The engine in my 2018 Toyota Tacoma failed at 39000 miles and Toyota is refusing to cover the repair costs. I have records of all regularly scheduled maintenance performed and I have never done anything that would put additional stress on the engine such as off-roading or towing. This engine is defective and should be recalled. There are numerous reports online of the same issue.

Incident date: Jul 16, 2025

Transmission was rebuilt by Asheville Ford three years ago we’d only put 40,000 miles on it and now it needs a new transmission. We did bring it to another Ford and they had to reseal the casing saying the original sealant wasn’t done right

Incident date: Mar 19, 2026

Car shifts out of gear and when trying to accelerate the car won’t go any faster. Feels like it slips out of gear. Happened out of the blue, NO check engine light and no warning

Incident date: Mar 3, 2026

My 2024 Subaru Outback has twice become inoperable while stopped at a traffic signal. In both incidents, the engine was off while stopped, but the vehicle remained powered on and would not restart. The vehicle also would not properly power down. The car could not be safely driven or moved and required towing both times. This created a serious safety hazard because the vehicle became disabled in ... Read more

Incident date: Apr 4, 2026

I made an appointment August 2nd, 2024 at Phillips Chevrolet in Frankfort for my airbag recall. They told me they didn’t have the parts, but would call me when they were in. They never did. I made another appointment for April 6th, 2026, almost two years later. I was called again yesterday saying they do not have the parts, but would call me when they were in. How long does it take for recalls t... Read more

Incident date: Jul 28, 2025

I have repeatedly received an error on my vehicle dashboard stating " 1 pedal drive fault: Press break pedal to reduce speed". I have taken my vehicle to the dealer twice for this and was told both times that it was not reproducible and therefore nothing that could be fixed. I was told there was an active recall and that it has been repaired. Today after coming to a complete stop I let go of the b... Read more

Incident date: Jul 28, 2025

Had an engine replacement in dec of 2025 and had to pay for it since wasn’t under warranty or recall. And now my replacement engine which has a warranty now. Just failed in March 2026 which about 3 months later. Had metal shavings in engine and multiple cylinders misfiring. And now I don’t have a family vehicle to drive my family around again. There should’ve been a recall on my engine, but ... Read more

Incident date: Apr 4, 2026

On Interstate 65 4/4/2026 during light traffic, after a rain storm, however with no rain currently occuring, our vehicle experienced an event where the collision avoidance system dropped out speed from 70 miles an hour to 35, nearly causing a rear end clission with a vehicle behind us. The dashboard made no indication of any occurance, and the breaking seemed to occur with no indicator of there ... Read more

Incident date: Dec 11, 2025

Thermostat

Incident date: Dec 11, 2025

At Random, the dashboard will light up with a red brake light, the check engine light, front end collision warning, and the ABS warning light. IT gives me several messages as well. Service electronic stability control, Auto emergency Braking Active Braking off, Auto emergency Braking unavailable Service Required. When this happens the brake pedal is impossible to push and it takes every ounce of p... Read more

Incident date: Mar 11, 2026

I had gotten into a head on collision in January. My insurance had refused to cover me because I had only been insured for a month. Now I’m trying to get it fix out of pocket. I’m finding out about more repairs needed ASAP. My engine might be gone.

Incident date: Apr 3, 2026

The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train). The contact stated that while making a left turn, there was a loud popping sound coming from the rear of the vehicle. The accelerator pedal was depressed, and there was a grinding sound coming from the vehicle. The vehicle rolled to a stop on the side of the road. The vehicle wa... Read more

Incident date: Apr 2, 2026

The contact owns a 2015 Ford Edge. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image failed to function properly, and the image was upside-down. The contact received notifications of NHTSA Campaign Numbers: 25V572000 (Back Over Prevention) and 25V544000 (Service Brakes, Hydraulic); however, the parts to d... Read more

Incident date: Apr 2, 2026

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the RPM became extremely elevated. The accelerator pedal was depressed; however, the vehicle failed to respond. The vehicle was turned off and restarted. No warning lights were illuminated. The vehicle was towed to the local dealer, where it was diagnosed and it was determined that the ... Read more

Incident date: Mar 18, 2026

The contact owns a 2013 Dodge Dart. The contact stated that while parking the vehicle, the vehicle moved forward while shifted to park(P). The check engine warning light was illuminated. The contact associated the failure with NHTSA Campaign Number: 25V674000 (Power Train). The local dealer was contacted and confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The ma... Read more

Incident date: Apr 2, 2026

Missing front trunk light/emergency release in violation of FMVSS 401.

Incident date: Mar 8, 2026

I am reporting a severe steering safety defect on my 2022 Honda Civic that matches the symptoms of NHTSA Campaign Number 24V-744 and Honda TSB 23-037.At highway speeds (40–70 mph), the steering wheel "sticks" or "notches" in the center position. To make small lane adjustments, I must apply significant force to "break" the wheel loose. This causes the car to jerk or overcorrect, creating a high r... Read more

Incident date: Mar 8, 2026

This vehicle has been to the dealership five times for the car alarm will randomly go off. This issue is hard to replicate. In the final time that I took it to the dealer, I had a rental car and what we found is that when the car is parked and it’s locked and you pull in next to it. The car alarm will go off the car was never touched. It just goes off. does it go off in that situation every sing... Read more

Incident date: Mar 8, 2026

UNKNOWN The frame and wall of the RV seem to be separating. This is called frame flex in the industry. We are having the RV inspected to be sure. If this is confirmed it could put the passengers and others on the highway at risk. There were no warnings with the exception of physical seeing the damage before a professional inspection was done.

Incident date: Dec 1, 2025

The contact owns a 2016 Ford Escape. The contact stated that while shifted into reverse(R), the rear-view camera became inoperable. The contact shifted from reverse(R) to park(P) several times; however, the back over prevention camera was inoperable. The contact received notification of NHTSA Campaign Number: 25V69500 (Back Over Prevention); and called the local dealer to schedule an appointment. ... Read more

Incident date: Mar 16, 2026

Vehicle was dormant overnight and caught fire. Battery disintegrated and fire tore across the entire engine compartment and front end. Fire department conducted investigation and determined mechanical failure. Showed no signs of issue before hand was driven shortly the night before to move parking spots.

Fire

Incident date: Mar 16, 2026

Fire

Incident date: Mar 16, 2026

The vehicle stalls or shutdown while my foot is on brake or waiting at a red light.Unexpectedly and randomly. On rainy weather days it is more extreme.Sometimes your foot doesn’t have to be on the brake for it to happen.But when if you’re slowing down,before you brake, it will stall. A message will come on the dashboard about a system not being available. Vehicles will nearly rear end me somet... Read more

Incident date: Mar 26, 2026

While driving with cruise control engaged, the car had a false positive for forward collision detection and slammed on the brakes at full Highway speed. After about one of second of emergency braking the car released the brakes and resumed cruise control as normal. There were NO other vehicles on the road in front or to the side of us at the time. Due to the unexpected braking, the vehicle follow... Read more

Incident date: Mar 30, 2026

I was driving one day when I began to hear a knocking sound on my vehicle. I then took the time to look up the recall on my current vehicle and it had mentioned “Rear Suspension Knuckles (24S49): Certain vehicles have defective rear suspension castings that can fail, leading to loss of vehicle control”. I just got off the phone with Ford and they expressed me how I do not have that recall unde... Read more

Incident date: Mar 30, 2026

The contact owns a 2024 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train). The local dealer was contacted to schedule an appointment and was advised that the parts for the recall repair were on back order. The manufacturer was notified of the lack of parts and informed the contact that parts were anticipated in the 3rd quarter of 2026. The contact stat... Read more

Incident date: Mar 30, 2026

The contact owns a 2025 Ford F-150. The contact stated that while driving on the interstate and depressing the brake pedal, the vehicle lost braking functionality. The brake pedal was depressed to the floorboard. The ABS warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined there was a computer fault. The vehicle was repaired, but the failu... Read more

Incident date: Mar 23, 2026

My 2018 Mazda CX-5 with 81,000 miles and an up to date maintenance record started leaking oil after an oil change. It started to notice smoke coming from under the hood and a puddle of oil in my garage floor. I took it to the shop where they determined it was a cracked cylinder head. I purchased this vehicle new from the dealership, and I have taken really good care of it. They need to issue a... Read more

Incident date: Feb 27, 2026

The contact owns a 2020 Hyundai Elantra. The contact stated that while driving at an undisclosed speed, there was a low rattling sound coming from the engine compartment. Upon checking the oil, the contact found the oil level was low and added approximately two quarts of oil. The contact stated that 2-quarts of oil were added monthly because the oil level and consistently low. However, there were ... Read more

Incident date: Jun 20, 2025

I am writing to formally report a failure by Classic Kia of Streetsboro to provide the federally mandated safety remedy under Recall SC336 for my 2021 Kia Soul (VIN: [XXX] ). I have reason to believe the dealership has bypassed the mandatory safety protocols by intentionally omitting my documented diagnostic data—specifically Codes P0014/P0017, engine stalling, and excessive oil consumption—fr... Read more

Incident date: Mar 27, 2026

The Abs light came on a couple of days before the accident happened.Then light would turn off after awhile but would re appear when truck was driving for a few minutes. My boyfriend was driving to work when he applied the brakes and truck slid into the pole during the winter .Truck was towed and fixed at auto shop. No one was hurt just damaged my truck completely in the front. When I got a letter ... Read more

Crash

Incident date: Mar 20, 2026

I was driving on the highway, 65mph when I had a sudden loss of power, check electrical system warning and a battery picture came on. I was reduced to approx 10mph suddenly in rush hour traffic, in the left lane, with no shoulder to pull over to. I was able, with the kindness of other drivers slowing down, able to move to the right lane, then to the shoulder. Called AAA for tow to dealership. 12v... Read more

Incident date: Mar 28, 2026

The Transmission on my truck down shifted and made it so I lost all power while driving. If I would have been on the freeway it probably would have killed me or caused a serious accident. It is at a shop waiting to be inspected but they said it was the valve body in the transmission. No warning lights came on at all, and the shop had to plug a computer into my transmission to get the codes. GM nee... Read more

Incident date: Mar 28, 2026

All warning lights began going off in car as driving. No overheating and search indicated it may be due to battery needing replacement. Drove to Honda dealer/service to have vehicle inspected and was informed Turbo charger failed. Between research done and a call to our local dealer and was told this is a common issue. Diagnostic report and quote for new engine and turbo attached. Please note... Read more

Incident date: Mar 28, 2026

The Keyless Vehicle Module security system on my 2023 Range Rover Sport deactivated both of my smart keys simultaneously without any warning or alert. The vehicle locked itself while both keys were inside and completely disabled them both at the same time, leaving my vehicle totally inoperable. I had no way to start or operate my vehicle. There was no warning light, no alert on the dashboard befor... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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