Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Nov 23, 2019
TL* THE CONTACT OWNS A 2019 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 65 MPH, A LOUD NOISE SUDDENLY OCCURRED. AFTER STOPPING TO INSPECT THE VEHICLE, IT WAS DISCOVERED THAT THE FRONT SECTION OF THE GLASS SUN ROOF HAD EXPLODED AND SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO RITCHEY CADILLAC(932 N. NOVA RD, DAYTONA BEACH, FL), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUF... Read more
Incident date: Nov 21, 2019
I WAS DRIVING DOWN A 4 LANE ROAD GOING 45 MPH - WHEN WITHOUT WARNING A LOUD BANG CAME FROM THE BACK OF THE CAR AND THE WHEELS LOCKED UP AND I WENT INTO AN UNCONTROLLED SPIN FOR ~ 75 YARDS GOING SIDEWAYS DOWN THE ROAD AT 45...AND THEN CAME TO A STOP IN THE MIDDLE OF ONCOMING TRAFFIC - THE ROADS WERE WET AS WELL...I FORTUNATELY DID NOT SPIN INTO ONCOMING TRAFFIC. I AVOIDED TRAFFIC BEHIND ME - I WAS ... Read more
Incident date: Nov 1, 2019
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE OPERATING THE VEHICLE, THE LOW BEAM HEADLIGHTS ILLUMINATED VERY DIMLY, WHICH CREATED A VISIBILITY HAZARD TO THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND CADILLAC NORWOOD (700 PROVIDENCE HWY, NORWOOD, MA 02062) WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 41,000.
Incident date: Nov 23, 2019
WHILE DRIVING, THE CUE SYSTEM BECAME INOPERABLE AND HAD A DELAYED RESPONSE TO TOUCH. THE VEHICLE WAS BEING DRIVEN ON A HIGHWAY TRAVELLING APPROX 65 MPH. I PULLED OVER TO RECORD VIDEO OF THE SYSTEM NOT RESPONDING. ADDITIONALLY, THERE ARE TIMES WHEN I PUT THE VEHICLE IN REVERSE AND THE BACKUP CAMERA DOESN'T NOT TURN ON AS IT IS SUPPOSED TO.
Incident date: Nov 23, 2019
WHILE DRIVING, THE CUE SYSTEM BECAME INOPERABLE AND HAD A DELAYED RESPONSE TO TOUCH. THE VEHICLE WAS BEING DRIVEN ON A HIGHWAY TRAVELLING APPROX 65 MPH. I PULLED OVER TO RECORD VIDEO OF THE SYSTEM NOT RESPONDING. ADDITIONALLY, THERE ARE TIMES WHEN I PUT THE VEHICLE IN REVERSE AND THE BACKUP CAMERA DOESN'T NOT TURN ON AS IT IS SUPPOSED TO.
Incident date: Nov 26, 2019
WHEN I BOUGHT THE CAR THE OWNER TOLD ME THE POWER STEERING WAS BAD AND THAT THEY WOULD FIX IT. THEY REPLACED THE POWER STEERING PUMP BUT IT DIDN'T FIX THE ISSUE. WHEN I TOOK THE CAR TO GET INSPECTED SO I COULD GET IT TITLED, IT FAILED THE INSPECTION DUE TO A LEAK IN THE POWER STEERING HIGH PRESSURE LINE, THE REAR THIRD BRAKE LIGHT BEING BROKE, THE TOP MOTOR MOUNT FAILING AND BOTH THE FRONT AND BAC... Read more
Incident date: Nov 26, 2019
WHEN I BOUGHT THE CAR THE OWNER TOLD ME THE POWER STEERING WAS BAD AND THAT THEY WOULD FIX IT. THEY REPLACED THE POWER STEERING PUMP BUT IT DIDN'T FIX THE ISSUE. WHEN I TOOK THE CAR TO GET INSPECTED SO I COULD GET IT TITLED, IT FAILED THE INSPECTION DUE TO A LEAK IN THE POWER STEERING HIGH PRESSURE LINE, THE REAR THIRD BRAKE LIGHT BEING BROKE, THE TOP MOTOR MOUNT FAILING AND BOTH THE FRONT AND BAC... Read more
Incident date: Nov 26, 2019
WHEN I BOUGHT THE CAR THE OWNER TOLD ME THE POWER STEERING WAS BAD AND THAT THEY WOULD FIX IT. THEY REPLACED THE POWER STEERING PUMP BUT IT DIDN'T FIX THE ISSUE. WHEN I TOOK THE CAR TO GET INSPECTED SO I COULD GET IT TITLED, IT FAILED THE INSPECTION DUE TO A LEAK IN THE POWER STEERING HIGH PRESSURE LINE, THE REAR THIRD BRAKE LIGHT BEING BROKE, THE TOP MOTOR MOUNT FAILING AND BOTH THE FRONT AND BAC... Read more
Incident date: Sep 20, 2019
BOTH FRONT TURNING INDICATORS ARE BROKEN. THE RIGHT TURNING INDICATOR WAS FIXED BY MY HUSBAND AND QUIT WORKING 2 DAYS AFTER HE GOT IT WORKING. A FEW DAYS LATER THE LEFT TURNING INDICATOR STOPPED WORKING.
Incident date: Nov 7, 2018
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. WHILE DRIVING 40 MPH, THE HEADLIGHTS SWITCHED FROM HIGH TO LOW BEAMS INDEPENDENTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Incident date: Jun 7, 2019
LOW BEAM HEADLIGHTS ARE ALMOST USELESS. CAN NOT SEE ANYTHING . HAVE HAD THEM CHECKED OUT AND BEEN TOLD WAS PROBLEM EVERYONE HAS. FACTORY PROBLEM
Incident date: Jul 1, 2019
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING 55 MPH, THE HEADLIGHT ILLUMINATION WAS DIM AND PREVENTED THE CONTACT FROM DRIVING AT NIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB BRADY CADILLAC BUICK GMC (LOCATED AT 1500 KOESTER RD, FORSYTH, IL 62535, (217) 875-2110), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEA... Read more
Incident date: Nov 1, 2019
I OWN A 2006 CADILLAC DTS WHICH I BOUGHT AT AN AUCTION WITH 138,000 MILES. WELL MAINTAINED AND ZERO OBD2 CODES. IT RAN GREAT BUT HAD A SMALL OIL LEAK WHICH HAS PROGRESSED TO THE WHOLE UNDERSIDE OF THE PASSENGER ENGINE BEING WET WITH OIL. SEEMS TO BE COMING FROM EITHER THE CRANKCASE OR OIL PAN GASKET WHICH ARE BOTH REQUIRED TO PULL THE ENGINE TO REPAIR, EXTREMELY EXPENSIVE AND THE AVERAGE PERSON CA... Read more
Incident date: Nov 4, 2019
BOTH HID HEADLIGHTS WENT OUT AT THE SAME TIME AFTER LESS THAN 1000 HOURS OF USE. THEY WENT OUT WHILE DRIVING AT NIGHT.
Incident date: Oct 19, 2019
I HAVE NOTICED EXCESSIVE WATER DROPLETS IN HEADLIGHTS IT'S SO BAD VISIBILITY IS A SAFETY CONCERN AT NIGHT BECAUSE YOU CAN SEE HEADLIGHTS DON'T EVEN LOOK LIKE THERE ON. I HAVE TO USE HIGH BEAMS WHICH PUTS OTHERS LIVES IN DANGER DUE TO BEING BLINDED BY THE BRIGHT LIGHTS THAT CAN LEAD INTO MORE CRASHES.
Incident date: Oct 19, 2019
I HAVE NOTICED EXCESSIVE WATER DROPLETS IN HEADLIGHTS IT'S SO BAD VISIBILITY IS A SAFETY CONCERN AT NIGHT BECAUSE YOU CAN SEE HEADLIGHTS DON'T EVEN LOOK LIKE THERE ON. I HAVE TO USE HIGH BEAMS WHICH PUTS OTHERS LIVES IN DANGER DUE TO BEING BLINDED BY THE BRIGHT LIGHTS THAT CAN LEAD INTO MORE CRASHES.
Incident date: Nov 21, 2019
LOW BEAMS ARE UNUSABLE. HAVE BEEN DIM SINCE I BOUGHT THE CAR USED, BUT ESPECIALLY APPARENT & DANGEROUS THREE NIGHTS AGO COMING HOME LATE AT NIGHT, RAINING, NO MOON. I COULD HARDLY SEE AND HAD TO KEEP HIGH BEAMS ON WHICH GOT A LOT OF LIGHT FLASHES FROM ONCOMING TRAFFIC. HAD TO SWITCH TO LOW BEAMS MORE THAN SAFETY WARRANTED. DRIVING WAS VERY DANGEROUS AND IF NOT FOR THE REFLECTORS IN THE MIDDLE OF T... Read more
Incident date: Oct 17, 2019
I ABSOLUTELY CAN NOT DRIVE MY SRX AT NIGHT THE DIM HEADLIGHTS ARE SO DIM THAT I QUESTION WHETHER THEY ARE EVEN ON IT IS A SAFETY HAZARD NOT ONLY FOR ME AND MY FAMILY BUT ALSO THE OTHERS ON THE ROAD THIS NEEDS TO BE FIXED
Incident date: Feb 15, 2015
THE INSIDES OF MY HEADLIGHTS COLLECT CONDENSATION. THE BULBS ARE VERY DIM EVEN THOUGH THEY HAVE BEEN REPLACED WITH NEWER HIGH-INTENSITY BULBS. NIGHT DRIVING, ESPECIALLY WHEN ITS RAINING OR SNOWING IS HAZARDOUS.
Incident date: Nov 19, 2019
ALL 4 RIMS ARE CRACKING AND CAUSING AIR TO LEAK FROM THE TIRES. CANNON CADILLAC IN LAKELAND FL., HAS STATED THESE RIMS ARE A FACTORY DEFECT, BUT HAVE DENIED THE CLAIM TO REPLACE ALL THE RIMS WITH AN ACTIVE 2 YEAR WARRANTY STILL IN EFFECT. I ONLY NOTICED THIS PROBLEM ONCE I HAD JUST PURCHASED A NEW TIRE AND SEEN THAT THE AIR PRESSURE WAS LOW ON THE TIRE. ONCE I TOOK MY CAR TO THE TIRE SHOP, THE TIR... Read more
Incident date: May 1, 2019
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE'S CUE SCREEN, WHICH WAS THE MAIN CONTROL PANEL FOR MANY FUNCTIONS IN THE VEHICLE, SUDDENLY FROZE WITHOUT WARNING. ON OTHER OCCASIONS, THE SCREEN CONTROLS FOR THE DIFFERENT FEATURES WOULD MOVE WITHOUT THE CONTACT'S CONSENT. THE CONTACT CALLED RICHARD KARR MOTORS (LOCATED AT 900 W LOOP 340, WACO, TX 76712, 254-633-2866) AN... Read more
Incident date: Aug 30, 2019
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE DIM. THE VEHICLE WAS TAKEN TO MARTHALER OF MARQUETTE BUICK GMC CADILLAC (919 W BARAGA AVE, MARQUETTE, MI 49855, (906) 226-3592) WHERE IT WAS DIAGNOSED THAT THE ENTIRE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO DAVE TOWELL CADILLAC (111 W MARKE... Read more
Incident date: Oct 4, 2019
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHEN THE VEHICLE CAME TO A COMPLETE STOP, IT SEIZED WITHOUT WARNING. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT IT FAILED TO START. THE CONTACT HAD TO WAIT APPROXIMATELY THIRTY MINUTES FOR THE VEHICLE TO RETURN TO NORMAL. THE VEHICLE WAS TAKEN TO OAKES AUTO GROUP (1009 US-82, GREENVILLE, MS 38701, (662) 335-2886), BUT WAS NOT DIAGNOSED OR REPAIRED. ... Read more
Incident date: Apr 1, 2017
THE LOW BEAM HEADLIGHTS ARE SO DIM IT MAKES THE CAR UNDRIVEABLE AT NIGHT. THE DEALERSHIP STATED ITS A KNOW PROBLEM AND WOULD COST ABOUT 1500.00 TO FIX. THIS CAR IS UNSAFE TO DRIVE AT NIGHT. I HAVE FOUND ITS BEEN GOING ON FOR YEARS ON THE SRX. PLEASE HELP. SHOULD BE A RECALL ON THIS UNSAFE CAR.
Incident date: Oct 4, 2019
OUR 2015 CADILLAC SRX HAS EXTREMELY DIM LOW BEAM HEADLIGHTS. THEY ARE SO DIM THAT WE ARE AFRAID TO DRIVE THE CAR AT NIGHT. WHEN WE DO DRIVE AT NIGHT, WE DRIVE WITH THE HIGH BEAMS ON BECAUSE THEY HAVE NOT BE AFFECTED BY THE DEFECT YET. DRIVING WITH THE HIGH BEAMS ON AT ALL TIMES IS HAZARDOUS TO OTHER DRIVERS, BUT THE LOW BEAMS ARE SO DIM, IT IS NEARLY IMPOSSIBLE TO SEE THE ROAD. THERE HAVE ... Read more
Incident date: Nov 20, 2019
CUE SCREEN BEGINS SHAKING AND TOUCH SCREEN DOES NOT WORK. THIS SCREEN CONTROLS HEATING, AIR CONDITIONING, RADIO, NAVIGATION, PHONE, SETTINGS. I HAD IT REPLACED AT 26,053 MILES WHILE STILL UNDER WARRANTY, AND AT 63,000 MILES, OUT OF WARRANTY, IT IS DOING THE SAME THING.
Incident date: Jan 1, 2017
POOR HEADLIGHT VISIBILITY DUE TO DIM LOW BEAMS AND MOISTURE BUILDUP INSIDE THE LENS. GM DOES NOT CONSIDER IT A SAFETY ISSUE AND THEREFORE HAS NOT ISSUED A RECALL. THE CAR IS NOT SAFE TO DRIVE AT NIGHT.
Incident date: Oct 28, 2019
HEADLIGHTS FAILED DURING NIGHT DRIVE ON CITY STREET. I WAS ALERTED BY A PASSING NEIGHBOR. I CHECKED THE LIGHTS AT HOME AND FOUND THAT THEY WERE OPERATING BUT WITH SO LITTLE LIGHT THAT TOOK THE VEHICLE TO THE GM DEALER TO HAVE THEM INSPECTED. DEALER CONFIRMED THAT THEY WERE DEFECTIVE AND REQUIRED REPLACEMENT.
Incident date: Jun 16, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING AFTER DUSK, THE HEADLAMPS FAILED TO ADEQUATELY ILLUMINATE THE ROADWAY. THE VEHICLE WAS TAKEN TO LOCKHART CADILLAC (9265 E 126TH ST, FISHERS, IN 46038, (317) 759-7785) ON SEVERAL OCCASIONS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLAMPS CONFORMED TO U.S. SAFETY STANDARDS AND SPECIFICATIONS. ADDITIONALLY, THE CONTACT WAS INFORMED T... Read more
Incident date: Nov 19, 2019
TOOK VEHICLE INTO GM CHEVY DEALER TODAY FOR TIRE ROTATION AND OIL/FILTER CHANGE. NO OTHER ISSUES. DOVE VEHICLE HOME AND NOTICED TWO LIGHTS ON DASHBOARD; ABS AND STABILITRAK. ALSO MESSAGE ON DIC INDICATING TO SERVICE ABS. NO ISSUES BEFORE DEALER SERVICE.
Incident date: Nov 19, 2019
TOOK VEHICLE INTO GM CHEVY DEALER TODAY FOR TIRE ROTATION AND OIL/FILTER CHANGE. NO OTHER ISSUES. DOVE VEHICLE HOME AND NOTICED TWO LIGHTS ON DASHBOARD; ABS AND STABILITRAK. ALSO MESSAGE ON DIC INDICATING TO SERVICE ABS. NO ISSUES BEFORE DEALER SERVICE.
Incident date: Nov 19, 2019
THE LOW BEAM HEADLIGHTS ARE VERY VERY DIM, I THOUGHT THEY WERE BURNED OUT. THE BRIGHTS ARE FINE. THE CARE IS UNSAFE TO DRIVE AT NIGHT. WAS INFORMED BY DEALER THIS IS A COMMON COMPLAINT AND IT WOULD BE $1400 TO CORRECT THE ISSUE (REPLACE THE HEADLIGHT ASSEMBLIES NEW BULBS WILL NOT MAKE A DIFFERENCE).
Incident date: Nov 1, 2018
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE ILLUMINATION WAS EXTREMELY DIM AND CAUSED A VISIBILITY HAZARD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. STERLING MCCALL CADILLAC (10422 SW FREEWAY, HOUSTON, TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 25,000.
Incident date: Feb 20, 2013
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE THE VEHICLE WAS ON AN INCLINE, THE CONTACT REMOVED HER FOOT FROM THE BRAKE PEDAL AND THE VEHICLE ROLLED BACKWARDS WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE HEADLIGHTS DID NOT ILLUMINATE BRIGHTLY ENOUGH. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Incident date: Feb 20, 2013
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE THE VEHICLE WAS ON AN INCLINE, THE CONTACT REMOVED HER FOOT FROM THE BRAKE PEDAL AND THE VEHICLE ROLLED BACKWARDS WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE HEADLIGHTS DID NOT ILLUMINATE BRIGHTLY ENOUGH. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Incident date: Jan 1, 2018
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE LOW BEAM HEADLIGHTS WERE NOT PROJECTING ENOUGH LIGHT. THE CONTACT MENTIONED THAT THE LIGHTING GRADUALLY DIMMED. THE VEHICLE WAS TAKEN TO FRANKLIN CHEVROLET CADILLAC BUICK GMC (106 NORTHSIDE DR E, STATESBORO, GA 30458) WHERE THE CONTACT WAS INFORMED THAT THE ENTIRE HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS N... Read more
Incident date: Nov 17, 2019
WHEN I HIT A SMALL BUMP IN THE ROAD MY BRAKES WILL GO DIRECTLY TO THE FLOOR AND I NOT ABLE TO STOP. THIS HAS HAPPENED ON NUMEROUS OCCASIONS. AFTER HAVING IT CHECKED BY A CERTIFIED MECHANIC THEY SEEM TO BE UNABLE TO FIND THE PROBLEM.
Incident date: Nov 15, 2019
WE PURCHASED A 2014 SRX USED AND WISH WE WOULD HAVE LOOKED AT REVIEWS PRIOR TO PURCHASE. IT IS TO BAD GM KNOWS THERE IS A PROBLEM WITH THE LOW BEAM HEADLIGHTS AND WON'T RECALL THEM. FRIDAY NIGHT WE WERE TURNING INTO A BUSINESS AND COULD NOT SEE THE DRIVEWAY BECAUSE OF THE HEADLIGHTS SO DIM. I AM TAKING IT TO THE DEALER ON MONDAY BECAUSE IT IS EXTREMELY DANGEROUS TO DRIVE AT NIGHT.
Incident date: Sep 20, 2019
WHEN I TURN ON THE CAR THE GAS GAUGE AND THE TEMP GAUGE DO NOT MOVE. THE SECURITY AND NO TRACTION WARNING LIGHTS STAY ON. WHEN I DRIVE THE CAR ON THE STREET STEERING IS SLUGGISH, THE TRANS RPMS ARE HIGH, SOMETIMES THE CAR GOES TO THE LEFT WHILE DRIVING. ON THE RADIO THERE IT READS ANTI THEFT SYSTEM HIT BUTTON TO CLEAR. WHEN I TURN OFF THE CAR THE KEY WILL NOT COME OUT OF IGNITION AND I HAVE TO US... Read more
Incident date: Sep 20, 2019
WHEN I TURN ON THE CAR THE GAS GAUGE AND THE TEMP GAUGE DO NOT MOVE. THE SECURITY AND NO TRACTION WARNING LIGHTS STAY ON. WHEN I DRIVE THE CAR ON THE STREET STEERING IS SLUGGISH, THE TRANS RPMS ARE HIGH, SOMETIMES THE CAR GOES TO THE LEFT WHILE DRIVING. ON THE RADIO THERE IT READS ANTI THEFT SYSTEM HIT BUTTON TO CLEAR. WHEN I TURN OFF THE CAR THE KEY WILL NOT COME OUT OF IGNITION AND I HAVE TO US... Read more
Incident date: Sep 20, 2019
WHEN I TURN ON THE CAR THE GAS GAUGE AND THE TEMP GAUGE DO NOT MOVE. THE SECURITY AND NO TRACTION WARNING LIGHTS STAY ON. WHEN I DRIVE THE CAR ON THE STREET STEERING IS SLUGGISH, THE TRANS RPMS ARE HIGH, SOMETIMES THE CAR GOES TO THE LEFT WHILE DRIVING. ON THE RADIO THERE IT READS ANTI THEFT SYSTEM HIT BUTTON TO CLEAR. WHEN I TURN OFF THE CAR THE KEY WILL NOT COME OUT OF IGNITION AND I HAVE TO US... Read more
Incident date: Nov 11, 2019
THE LOW BEAM HEADLIGHTS ARE SO DIM ITS LIKE YOU DON'T HAVE ANY HEADLIGHTS ON AT ALL. THE HIGH BEAMS WORK PERFECT. ITS VERY DANGEROUS TO BE DRIVING THIS VEHICLE AT NIGHT SINCE THE LIGHTS DON'T WORK PROPERLY.
Incident date: Nov 15, 2018
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE ILLUMINATION WAS EXTREMELY DIM AND CAUSED A VISIBILITY HAZARD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. STERLING MCCALL CADILLAC (10422 SW FREEWAY, HOUSTON, TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 25,000.*JB
Incident date: May 14, 2019
I UNDERSTAND THAT 2006 CADILLAC CTS HAS A RECALL FOR AIRBAG PROBLEMS. CADILLAC DOESN'T DENY THAT THE SAME SYSTEM WAS USED IN THE STS. I'VE SEEN SEVERAL COMPLAINTS ABOUT THE SAME PROBLEM. I JUST WONDER WHY THE STS WAS NOT RECALLED. I KNEW THERE WAS NO WARRANTY, AND THAT'S WHY I CONTACTED CADILLAC. KNOWING THIS THEY SENT ME FOR A DIAGNOSTIC, WHICH WAS A WASTE OF TIME AND MONEY. THE END RES... Read more
Incident date: Oct 22, 2018
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE ACCUMULATED IN THE HEADLIGHTS, WHICH LED TO THE PASSENGER SIDE HEADLIGHT SHUTTING OFF. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO FLOW CADILLAC (336-760-7000, LOCATED AT 1400 S STRATFORD RD, WINSTON-SALEM, NC 27103) WHERE THE HEADLIGHT ASSEMBLY WAS REPLACED; HOWEVER, TH... Read more
Incident date: Nov 13, 2019
HEADLIGHTS ARE ALMOST NON EXISTENT DURING NIGHT DRIVING, FIRST NOTICED DRIVING AT NIGHT ON STATE HIGHWAY 35 FROM BAY CITY TEXAS TO PALACIOS TEXAS NOVEMBER 13 2019 DURING INTERMITTENT RAIN SHOWERS...HAD TO USE BRIGHTS TO GET ANY DOWN ROAD ILLUMINATION.
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CREST CADILLAC (LOCATED AT 6280 STATE HWY 121, FRISCO, TX 75034, 469-919-5551) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MA... Read more
Incident date: Oct 8, 2019
FLORIDA RESIDENT, BUT A SPEND SUMMER IN WYOMING. I LEAVE MY 2 CARS IN MY FLORIDA GARAGE FOR THE SUMMER. GARAGE IS NOT A/C SO IT GETS HOT. THIS YEAR WHEN I RETURNED, I NOTICED MY CADILLAC CUE SYSTEM WAS NOT RESPONDING WHEN I TOUCHED THE SCREEN. THE CUE SYSTEM CONTROLS ALMOST ALL FUNCTIONS OF THE CAR. THE CUE SYSTEM WOULD BE OPERATIONAL FOR A FEW SECONDS WHEN THE CAR IS FIRST STARTED AND THEN ... Read more
Incident date: Sep 22, 2019
CAR STOPPED OPERATING ALL OF A SUDDEN. BATTERY CHARGING ISSUE.
Incident date: Sep 22, 2019
CAR STOPPED OPERATING ALL OF A SUDDEN. BATTERY CHARGING ISSUE.