Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Apr 8, 2018
WHEN DRIVING IN RAIN THE SMALLEST AMOUNT OF WATER WILL CAUSE THE REDUCED ENGINE POWER TO ENGAGE AND IT DOES NOT GO OFF UNTIL THE VEHICLE HAS SAT FOR A LONG AMOUNT OF TIME. EXTREMELY DANGEROUS. FIRST THE ABS LIGHT COMES ON AND THEN YOU LOSE POWER. 3RD ROW LED TAILLIGHT OUT... 400 TO FIX. PURCHASED IN MARCH OF 2018 WITH 93K MILES. CURRENTLY AT 104K.
Incident date: Dec 24, 2019
HEADLIGHTS WENT OUT AT 70 MPH I -95 CURB LOST CONTROL ALMOST KILL ENTIRE FAMILY.
Incident date: May 27, 2016
THIS COMPLAINT IS SAME AS MANY OTHER THAT HAVE ALREADY BEEN SUBMITTED. THAT IS ICW MAY 27,2016 MANUFACTURER RECALL NUMBER2049152 NHTSA RECALL NUMBER16V383 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY - TAKATA CORPORATION ('TAKATA') HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 2007-2008 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT, CHEVROL... Read more
Incident date: Dec 20, 2019
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE THE CONTACT'S WIFE WAS DRIVING AT A LOW RATE OF SPEED, THE VEHICLE SHUT OFF WITHOUT WARNING. AFTER RESTARTING THE VEHICLE, IT SHUT OFF YET AGAIN. AFTER THE SECOND RESTART, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE CONTACT'S WIFE ATTEMPTED MULTIPLE TIMES TO DEPRESS THE BRAKE PEDAL AND SHUT OFF THE VEHICLE USING THE PUSH START FEATURE,... Read more
Crash
1 injured
Incident date: Dec 20, 2019
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE THE CONTACT'S WIFE WAS DRIVING AT A LOW RATE OF SPEED, THE VEHICLE SHUT OFF WITHOUT WARNING. AFTER RESTARTING THE VEHICLE, IT SHUT OFF YET AGAIN. AFTER THE SECOND RESTART, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE CONTACT'S WIFE ATTEMPTED MULTIPLE TIMES TO DEPRESS THE BRAKE PEDAL AND SHUT OFF THE VEHICLE USING THE PUSH START FEATURE,... Read more
Crash
1 injured
Incident date: Dec 20, 2019
2013 CADILLAC SRX HEADLIGHTS ARE SO DIM THAT IT IS TOO DANGEROUS TO USE THEM FOR NIGHT DRIVING. NUMEROUS OTHER IDENTICAL COMPLAINTS HAVE BEEN MADE TO THE NHTSA. THE LOCAL DEALERSHIP STATED THAT THEY HAVE NUMEROUS OTHER CUSTOMERS WITH THE IDENTICAL COMPLAINT. THIS AFFECTS MORE SIMILAR VEHICLES OTHER THAN 2013. CLASS ACTION LAW SUITS HAVE BEEN MADE AND ACTED UPON IN BOTH CALIFORNIA AND FLORIDA. THI... Read more
Incident date: Dec 18, 2019
SERVICE ADVANCED FRONT LIGHTING THAT DEALS WITH ADAPTIVE FORWARD LIGHTING FOR CADILLAC SRX HEADLIGHTS. NOW THIS IS A KNOWN SAFETY ISSUE THAT CADILLAC REFUSES TO TAKE CARE OF . THERE HAVE BEEN CLASS ACTION LAW SUITS FILED ON THIS TOPIC AND CASES WON IN TWO STATES FLORIDA & CALIFORNIA WHERE GM HAD TO REPLACE THESE FAULTY HEADLIGHTS AT THEIR EXPENSE. WHAT ABOUT THOSE OF US IN THE 48 STATES THAT HA... Read more
Incident date: Sep 1, 2019
THE HEADLIGHTS ARE FAILING AND THIS CAR IS TOO DANGEROUS TO DRIVE AT NIGHT. WE ARE FORCED TO DRIVE WITH HIGH BEAMS ON BECAUSE OTHERWISE YOU CANNOT SEE THE ROAD. MANY MANY INSTANCES OF THIS POSTED ONLINE AND CADILLAC HAS BEEN AWARE OF PROBLEM FOR SOME TIME. ALSO CLASS ACTIONS SUITS. YET THEY WILL RECALL AND ARE FORCED TO PAY HUGE AMOUNT FOR REPAIRS.
Incident date: Dec 20, 2019
PARKED IN PUBLIC PARKING LOT. AFTER STARTING CAR AND ATTEMPTING TO BACKUP, CAR WOULD NOT MOVE. PARKING BRAKES WERE LOCKED. TRIED NUMEROUS TIMES TO RELEASE BRAKES. PARKING BRAKE WOULD NOT RELEASE. CAR WOULD NOT MOVE FORWARD OR BACKWARDS. HAD SAME ISSUE WITH 2013/XTS AND 2014/XTS BUT TURNING CAR ON/OFF WOULD RELEASE BRAKES ON THOSE CARS. THIS TIME, HAD TO CALL TOW TRUCK. WEATHER SUNNY, TEMPE... Read more
Incident date: Dec 21, 2019
SEAT HEATER CAUGHT FIRE AND BURNED A HOLE IN THE SEAT
Fire
Incident date: Dec 10, 2019
WHILE DRIVING I LOST ALL USE OF BRAKES IMMEDIATELY AFTER THE BRAKE SYSTEM LIGHT CAME ON DRIVING 45MPH ON A CITY STREET. WHILE DRIVING THE STABILITY CONTROL LIGHT CAME ON AND CAR SHUT OFF 60MPH ON THE HIGHWAY. ON ANOTHER OCCASION STABILITY CONTROL LIGHT CAME ON AND STEERING COLUMN LOCKED UP WHILE TURNING. T/C LIGHT AND ENGINE LIGHT CAME ON WHILE DRIVING 35 MPH ON A CITY STREET AND IMMEDIATELY LOST... Read more
Incident date: Dec 10, 2019
WHILE DRIVING I LOST ALL USE OF BRAKES IMMEDIATELY AFTER THE BRAKE SYSTEM LIGHT CAME ON DRIVING 45MPH ON A CITY STREET. WHILE DRIVING THE STABILITY CONTROL LIGHT CAME ON AND CAR SHUT OFF 60MPH ON THE HIGHWAY. ON ANOTHER OCCASION STABILITY CONTROL LIGHT CAME ON AND STEERING COLUMN LOCKED UP WHILE TURNING. T/C LIGHT AND ENGINE LIGHT CAME ON WHILE DRIVING 35 MPH ON A CITY STREET AND IMMEDIATELY LOST... Read more
Incident date: Dec 10, 2019
WHILE DRIVING I LOST ALL USE OF BRAKES IMMEDIATELY AFTER THE BRAKE SYSTEM LIGHT CAME ON DRIVING 45MPH ON A CITY STREET. WHILE DRIVING THE STABILITY CONTROL LIGHT CAME ON AND CAR SHUT OFF 60MPH ON THE HIGHWAY. ON ANOTHER OCCASION STABILITY CONTROL LIGHT CAME ON AND STEERING COLUMN LOCKED UP WHILE TURNING. T/C LIGHT AND ENGINE LIGHT CAME ON WHILE DRIVING 35 MPH ON A CITY STREET AND IMMEDIATELY LOST... Read more
Incident date: Sep 13, 2015
MY AIRBAGS DID NOT DEPLOY AND MY TRACTION CONTROL FAILED. THE AIRBAG LIGHT REMAINS ON AND THERE IS A FAULTY CODE. THE VEHICLE LOST ABILITY TO CONTROL IT TO TURN. I WENT STRAIGHT INTO THE FENCE. THE AIRBAGS WERE NOT ADDRESSED BY THE BODY SHOP OR REPAIR SHOP.
Crash
Incident date: Sep 21, 2019
THE CADILLAC CUE COMPUTER SCREEN WHICH CONTROLS THE BLUETOOTH, RADIO & GPS, FROZE IN SEPT 2019. WHILE DRIVING OUT OF STATE OUR BLUETOOTH & GPS WERE UNAVAILABLE. THE DEALERSHIP COULDN'T DUPLICATE THE ISSUE. THIS WAS HAPPENING IN DIFFERENT LOCATIONS, A COMPLETE OFF & ON WITH THE SCREEN GOING BLACK. DEALERSHIP AGAIN & THEY COULDN'T DUPLICATE THE ISSUE. THE DEALERSHIP IS AN HOUR DRIVE EACH WAY. I LEFT... Read more
Incident date: Nov 1, 2019
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. THE CONTACT SMELLED A ROTTING ODOR INSIDE THE VEHICLE AND THE RADIO REMAINED IN VALET MODE. ALSO, THE TURN SIGNALS FAILED TO ACTIVATE CORRECTLY AND THE HEADLIGHTS FAILED TO ILLUMINATE TO FULL CAPACITY. THE CONTACT ALSO EXPERIENCED SEVERAL OTHER ELECTRICAL FAILURES WITH THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO LES STANDFORD CHEVROLET (LOCATED AT 21730 M... Read more
Incident date: Dec 17, 2019
RAN OFF THE ROAD DUE TO POOR VISIBILITY WITH LOW BEAM HEAD LIGHTS. COULD NOT SEE THE CURVE IN THE COUNTRY ROAD...NO LINES WERE ON THE ROAD. IT WAS RAINING AND THE LOW BEAM LIGHTS FAILED TO ILLUMINATE THE ROAD. TRIED RUNNING WITH HIGH BEAMS BUT KEPT GETTING FLASHED BY ONCOMING DRIVERS HEADLIGHTS. WAS GOING SLOW DUE TO POOR VISIBILITY SO NO DAMAGE....JUST VERY UNSAFE.
Incident date: Dec 18, 2019
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR HAD BEEN ILLUMINATED FOR APPROXIMATELY TWO MONTHS. THE VEHICLE WAS TAKEN TO HERITAGE CADILLAC (303 ROOSEVELT RD, LOMBARD, IL 60148,) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-5682593376. THE VEHICLE WAS ... Read more
CADILLAC
ESCALADE ESV
(2017) - SERVICE BRAKES
Dec 20, 2019
Incident date: Dec 20, 2019
AT LOW SPEEDS THE BRAKE PEDAL BECOMES VERY SLUGS IF PRESSED QUICKLY FOR SUDDEN STOP, WILE THE TRUCK CONTINUES TO TRAVEL FOR A SHORT DISTANCE.
Incident date: Dec 10, 2019
BOUGHT A 2013 SRX AND DROVE IT HOME AT NIGHT , COULD NOT SEE ON DIM LIGHTS AND USED BRIGHT LIGHTS TO GET HOME. CALLED DEALER AND WAS TOLD TO HAVE IT CHECKED OUT I AM HAVING NEW BULBS PUT IN BUT AFTER READING THIS WEB SITE I AM NOT THINKING THEY WILL BE ANY BETTER. THESE LIGHTS ARE SO DANGEROUS AND THE CARS SHOULD NOT BE ALLOWED TO BE RESOLD UNTIL FIXED. VERY DISAPPOINTED IN EVERY WAY, YOU SHOULD... Read more
Incident date: Dec 3, 2019
TRANSMISSION IS SLIPPING .. CORPUS CHRISTI TEXAS
Incident date: Dec 19, 2019
2 TIMES IN PAST WEEK MY CAR SLID ON ICE & WATER THEN AFTER BRAKE PEDAL WOULD GO ALL THE WAY TO THE FLOOR, NEXT DAY WORKED AGAIN, ABOUT 1-2 WEEKS BETWEEN INCIDENTS, 1 TIME WAS APPROACHING A STOP LIGHT & SLID ON WET STEEL PLATE, NEXT WAS THIS MORNING I SLID ON ICE SLOWING DOWN ON FFX CO PKWY GETTING ON RAMP FOR I66
Incident date: Dec 14, 2019
THERE IS WATER ALL OVER THE FLOOR OF MY 2011 CADILLAC SRX LUXURY EDITION AND ITS FROM THE SUNROOF. THE WATER GOT INTO MY ELECTRICAL AND NOW MY TRUNK WON'T OPEN AND THE FLOORS WON'T DRY. THE VEHICLE WAS PARKED.
Incident date: Dec 14, 2019
THERE IS WATER ALL OVER THE FLOOR OF MY 2011 CADILLAC SRX LUXURY EDITION AND ITS FROM THE SUNROOF. THE WATER GOT INTO MY ELECTRICAL AND NOW MY TRUNK WON'T OPEN AND THE FLOORS WON'T DRY. THE VEHICLE WAS PARKED.
Incident date: Nov 1, 2019
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 128,900.
Incident date: Nov 1, 2019
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 128,900.
Incident date: Dec 2, 2019
ON 12-2-19 AT 730AM EASTERN TIME, I WAS INVOLVED IN A 55 MPH SIDE IMPACT CRASH TO THE RIGHT SIDE OF THE VEHICLE BY A SEMI TRUCK ON INTERSTATE 475 NORTH IN TOLEDO, OHIO, MILE MARKER 10, NEAR HOLLAND, OHIO. NO SIDE IMPACT AIRBAGS DEPLOYED. VEHICLE IS IN 100% EXCELLENT MAINTAINED CONDITION. NO FAULT CODES. VEHICLE STRUCTURE MAINTAINED VERY WELL FOR A HIGHWAY SPEED CRASH, HOWEVER, I HAVE A CONCUSS... Read more
Crash
1 injured
Incident date: Dec 19, 2018
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT FOR APPROXIMATELY ONE YEAR, THE LOW BEAM HEADLIGHTS WERE VERY DIM. THE POOR ILLUMINATION NEARLY CAUSED A FEW CRASHES. THE VEHICLE WAS TAKEN TO RENICK CADILLAC (1100 S EUCLID ST, FULLERTON, CA 92832) WHERE THEY RECOMMENDED CHANGING THE ENTIRE HEAD LAMP ASSEMBLIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPA... Read more
Incident date: Oct 15, 2017
THE HEADLIGHTS SUDDENLY DIMMED WHILE DRIVING AT NIGHT TO A POINT WHERE IT WAS NOT SAFE TO DRIVE. I INSTALLED NEW BULBS TWICE, AND IT DIDN'T HELP.
Incident date: Nov 18, 2018
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY DIM, WHICH MADE IT DIFFICULT TO SEE THE ROAD WHILE DRIVING. AS A RESULT, THE CONTACT WAS UNABLE TO SEE A CINDER BLOCK WHEN ATTEMPTING TO MAKE A TURN AT APPROXIMATELY 5 MPH. THE CONTACT CRASHED INTO THE CINDER BLOCK. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS NOT TOWED AND A POLICE REPORT WAS NOT FILED... Read more
Crash
1 injured
Incident date: Aug 1, 2019
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY DIM AND THE BRIGHTNESS GRADUALLY REDUCED. THE FAILURE MADE IT DIFFICULT TO DRIVE AT NIGHT. THE CONTACT CALLED RITCHEY CADILLAC (LOCATED AT 932 N NOVA RD 101, DAYTONA BEACH, FL 32117, 386-675-1019) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWA... Read more
Incident date: Dec 16, 2019
HEADLAMPS HAVE CONDENSATION BUILD UP AND THE LOW BEAMS DO NOT PROVIDE ENOUGH LIGHT TO DRIVE. LAST NIGHT I ALMOST HAD AN ACCIDENT TRYING TO GO SOMEWHERE AND HAD TO TAKE CORRECTIVE MEASURES TO KEEP FROM DRIVING INTO A DITCH THAT I COULD NOT SEE. THIS IS INCREDIBLY DANGEROUS AND WE ALMOST WRECKED BECAUSE THE LOW BEAMS GIVE OFF ALMOST NO LIGHT TO THE ROADWAY.
Incident date: Dec 9, 2019
I WAS SITTING AT A TRAFFIC LIGHT STATIONARY ON A CITY STREET WITH A STEEP HILL. I HAD MY FOOT ON THE BREAK WAITING FOR THE LIGHT TO TURN GREEN. MY BREAKS STARTED TO VIBRATE AND THEN WENT OUT COMPLETELY AND I ROLLED BACK INTO THE CAR BEHIND ME.
Crash
Incident date: May 23, 2019
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 35 MPH AND APPROACHING A STOP SIGN, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE CONTACT ATTEMPTED TO PUMP THE BRAKE PEDAL TWELVE TIMES AND THE VEHICLE FINALLY CAME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO ROHRICH CADILLAC (2116 W LIBERTY AVE, PITTSBURGH, PA 15226, (412) 344-6000) WHERE IT WAS TEST DRIVEN, BUT THE... Read more
Incident date: Aug 1, 2019
THE REAR DIFFERENTIAL IN MY VEHICLE HAD TO BE REPLACED. TWO OF THE MAIN BEARINGS FAILED. WE NOTICED A GRINDING NOISE FROM THE BACK AS WE DROVE. IN AUGUST OF 2019, I TOOK IT TO MY REGULAR MECHANIC AND HE RODE IN THE VEHICLE WITH ME. HE HEARD AND FELT THE GRINDING. HE RECOMMENDED THAT I TAKE IT TO A REPUTABLE TRANSMISSION MECHANIC. I TOOK IT IMMEDIATELY TO BAY AREA TRANSMISSIONS. MY VEHICLE WAS ON ... Read more
Incident date: Dec 14, 2019
CONTINOUSLY LIGHT COMES ON SERVICE AIRBAG, ESPECIALLY WHEN DRIVER SEAT IS MOVED AND WHEN HIT A BUMP IN THE ROAD
Incident date: Jun 28, 2018
LOW BEAM HEADLIGHTS ARE TERRIBLE. THEY ARE TOO DIM TO DRIVE AT NIGHT. IT SEEMS LIKE THERE ARE NO LIGHTS ON AT ALL.
Incident date: May 6, 2019
DEFECTIVE HEADLIGHT SEAL THAT ALLOWS MOISTURE TO CORRODE ELECTRICAL COMPONENTS. THE MOISTURE CAUSES CONDENSATION THAT LEAVES THE HEADLIGHTS PRACTICALLY USELESS. I HAVE A 3 YR OLD AND A NEWBORN AND THIS CAR IS NO LONGER SAFE TO DRIVE THEM IN AT NIGHT. VERY DANGEROUS.
Incident date: Dec 12, 2019
THE CAR HAS 37250 MILES ON IT. 6 MONTHS AGO, IT STARTED SHIFTING ROUGHLY BETWEEN 1ST AND 2ND GEAR. WE TOOK IT TO WALDORF CADILLAC/GM IN WALDORF, MD. THEY ACKNOWLEDGED IT WAS A KNOWN ISSUE AND WOULD TAKE THE FOLLOWING STEPS: FLUSH THE TRANSMISSION, RE-PROGRAM THE TRANSMISSION, REPLACE THE VALVE, AND ULTIMATELY, REPLACE THE TRANSMISSION. THEY HAVE DONE ALL THE ACTIONS EXCEPT REPLACE THE TRANSMISSION... Read more
Incident date: Dec 9, 2019
I PURCHASED MY 2012 CADILLAC SRX4 NEW WITH AN EXTENDED WARRANTY. ONE MONTH AFTER MY EXTENDED WARRANTY RAN OUT THE BRAKES STARTED GOING TO THE FLOOR AND I CAN BARELY STOP THE VEHICLE. SHOULD A CAR PULL OUT IN FRONT OF ME OR GOD FORBID A CHILD, I WOULD NOT BE ABLE TO STOP MY CAR IN TIME TO AVOID AND ACCIDENT. I TOOK MY VEHICLE INTO HUBER CADILLAC IN OMAHA, NE ON 10/14/2019 AS MY BRAKE PEDAL ONCE ... Read more
CADILLAC
ESCALADE HYBRID
(2009) - FUEL/PROPULSION SYSTEM
Dec 12, 2019
Incident date: Dec 10, 2019
MY HYBRID ESCALADE HAS NO EXTRA POWER IN REQUESTING THAT AFTER PRESS DOWN THE GAS PEDAL TO GET MORE NECESSARY POWER TO ENTRY IN HIGHWAY THE CAR SHOWS SOMETHING IS HOLDING THE CAR. I DO NOT IF NORMAL OR NOT. THAT HAPPENS ALL THE TIME.
CADILLAC
ESCALADE HYBRID
(2009) - UNKNOWN OR OTHER
Dec 12, 2019
Incident date: Apr 26, 2017
IN MY CADY ESCALADE THE TOP COVER OF THE DASHBOARD IS BREAKING AND CUT PHYSICALLY THE DASHBOARD AND POPPING UP.
Incident date: Oct 6, 2019
WHILE DRIVING ON THE FREEWAY, A CAR WAS MERGING INTO MY LANE. I QUICKLY TURNED INTO THE NEXT AVAILABLE LANE AS IT WAS EMPTY, AND WHEN I TURNED THE STEERING WHEEL SLIGHTLY TO THE LEFT, IT OVERCOMPENSATED AND VIOLENTLY TURNED THE STEERING WHEEL TO THE LEFT, LEADING TO THE CAR SPINNING OUT ON THE FREEWAY. IT WAS DIFFICULT TO STRAIGHTEN THE WHEEL AT THAT POINT, UNTIL IT OVERCOMPENSATED TO THE RIGHT CA... Read more
Crash
1 injured
CADILLAC
ESCALADE HYBRID
(2009) - STRUCTURE:BODY
Dec 12, 2019
Incident date: Apr 26, 2016
THE TOP CLEAR COAT OF THE PAINT IN THE MIDDLE COLUMNS, BETWEEN THE DOORS, BOTH SIDES, IS PEELING OR GOING OUT. THE CADILLAC DEALER (BROGAN CADILLAC) IN TOTOWA, NJ TOLD ME THAT IS NORMAL, I AM THINKING THEY ARE WRONG, BUT MAYBE I'M WRONG.
Incident date: Nov 22, 2019
WHILE DRIVING DOWN THE ROAD, THE ENGINE STARTED MAKING A TAPPING NOISE.I TOOK IT TO A SHOP FOR EVAL AND GOT NO HELP BC THEY COULDNT REPLICATE THE NOISE??! WENT TO A GMC DEALER-SAME!!ON WAY HOME CK ENGINE LIGHT AND TRACTION CONTROL LIGHTS FLASHED 3 SECONDS. WENT BACK TO GMC- THE NOISE WAS LOUDER. THEY JUST TOLD ME I NEED A NEW ENGINE!! THIS CAR HAS HAD SO MANY REPAIRS ITS AWFUL!!
Incident date: Nov 4, 2019
AT FIRST, AFTER HAVING TO PRESS HARD ON THE BRAKES WHILE DRIVING IN TRAFFIC, THE BRAKE PETAL WILL SINK TO THE FLOOR ANYTIME THE VEHICLE NEEDS TO BRAKE AFTERWARDS.THIS WOULD GO AWAY AFTER 8 HOURS OR SO. RECENTLY, THE VEHICLE DOES WHILE DRIVING IF IT GOES OVER A SPEED BUMP, POT HOLE, OR SOMETIMES FOR NO REASON AT ALL. THE PETAL SINKING WHILE BRAKING NOW LAST FOR SEVERAL DAYS UP TO WEEKS. IT IS EXTRE... Read more
Incident date: Jan 4, 2019
HEADLIGHTS HAVE BECOME SO DIM THAT THEY ARE NOT USABLE TO DRIVE. WHEN DRIVING AT NIGHT I MUST USE MY BRIGHTS TO SEE THE ROAD IN FRONT OF ME. CHANGING THE BULBS DID NOT MAKE A DIFFERENCE.
Incident date: Dec 11, 2019
THE HEAD LAMPS DO NOT PROVIDE ENOUGH LIGHT TO SEE OBJECTS ON THE ROAD. THERE ARE HUNDREDS ON COMPLAINTS FROM OTHER SRX OWNERS ON SOCIAL MEDIA AND ON DRIVING TEST.ORG. THE LOW BEAMS ON THIS CAR AS SO DIM THAT YOU CANNOT DRIVE IT SAFELY AT NIGHT. CADILLAC REFUSES TO ACCEPT THERE IS AN ISSUE. MULTIPLE CLASS ACTION LAWSUITS HAVE BEEN LAUNCHED AND THIS SAME COMPLAINT IS ALL OVER THE INTERNET. I C... Read more
Incident date: Jul 2, 2019
DIM HEADLIGHTS CAUSING INABILITY TO SEE ROAD AT NIGHT.
Incident date: Aug 1, 2019
LOW BEAM HEADLIGHTS ON MY 2013 CADILLAC SRX ARE SO DIM THAT THE VEHICLE CANNOT BE OPERATED SAFELY AT NIGHT. I HAVE BEEN INFORMED THAT BOTH HEADLAMP ASSEMBLY'S NEED TO BE REPLACED AT A COST OF 1,250, AS THEY ARE DEFECTIVE AND SIMPLY REPLACING THE BULBS WILL NOT REMEDY THE LOW LIGHT OUTPUT. GM IS AWARE OF THE ISSUE WITH THE DEFECTIVE HEADLIGHT COMPONENTS AND HAS SETTLED LAWSUITS IN FLORIDA AND CALI... Read more