Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jan 12, 2020
VEHICLE CUTS OFF WHEN IDLING. ON ONE OCCASION, THE VEHICLE CUT OFF AFTER A TWO-HOUR DRIVE WHEN DRIVER SLOWED DOWN WHEN APPROACHING A STOP SIGN. THE PROBLEM IS INTERMITTENT.
Incident date: Jun 11, 2019
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT DUSK OR DAWN, THE ILLUMINATION FROM THE HEADLAMPS WERE INADEQUATE FOR THE SAFE OPERATION OF THE VEHICLE. THE VEHICLE WAS TAKEN TO HERTRICH CHEVROLET CADILLAC OF SALISBURY DEALER LOCATED AT 2531 N SALISBURY BLVD, SALISBURY, MD 21801,(410) 713-4640, TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED AS OF YET. THE MANUFACTURER W... Read more
Incident date: Jul 19, 2019
IM THINKING OF REACHING OUT TO AN ATTORNEY BEFORE SOMEONE IS KILLED IN THIS CAR OR BY THIS CAR. PURCHASED NEW 2012 SRX. HAS 49,000 MILES.SUNROOF BROKE 2 DIFFERENT TIME $3500. LIFTGATE/SUNROOF WOULDN'T OPEN $3500. MY HUSBAND RESEARCHED TO FIND THIS MODEL HAS FAULTY DRAIN HOSE IN SUNROOF CAUSING WATER TO LEAK INTO VEHICLE RESULTING IN EROSION IN THE ELECTRICAL MODULE CAUSING SHORT OUT YET CADILLAC,... Read more
Incident date: Jul 19, 2019
IM THINKING OF REACHING OUT TO AN ATTORNEY BEFORE SOMEONE IS KILLED IN THIS CAR OR BY THIS CAR. PURCHASED NEW 2012 SRX. HAS 49,000 MILES.SUNROOF BROKE 2 DIFFERENT TIME $3500. LIFTGATE/SUNROOF WOULDN'T OPEN $3500. MY HUSBAND RESEARCHED TO FIND THIS MODEL HAS FAULTY DRAIN HOSE IN SUNROOF CAUSING WATER TO LEAK INTO VEHICLE RESULTING IN EROSION IN THE ELECTRICAL MODULE CAUSING SHORT OUT YET CADILLAC,... Read more
Incident date: Jul 19, 2019
IM THINKING OF REACHING OUT TO AN ATTORNEY BEFORE SOMEONE IS KILLED IN THIS CAR OR BY THIS CAR. PURCHASED NEW 2012 SRX. HAS 49,000 MILES.SUNROOF BROKE 2 DIFFERENT TIME $3500. LIFTGATE/SUNROOF WOULDN'T OPEN $3500. MY HUSBAND RESEARCHED TO FIND THIS MODEL HAS FAULTY DRAIN HOSE IN SUNROOF CAUSING WATER TO LEAK INTO VEHICLE RESULTING IN EROSION IN THE ELECTRICAL MODULE CAUSING SHORT OUT YET CADILLAC,... Read more
Incident date: Feb 3, 2019
SEVERAL CRACKS IN THE DASHBOARD
Incident date: Jun 12, 2019
FOR THE PAST 3 YEARS I HAVE BEEN COMPLAINING ABOUT THE BRAKES AND HOW THEY JUST GO OUT AND THE BRAKE GOES TO THE FLOOR FOR NO APPARENT REASON, THIS HAPPENS PERIODICALLY AND YOU DO NOT KNOW WHEN ITS GOING TO HAPPEN. THIS IS VERY SCARY AND HAS ALMOST CAUSED ACCIDENTS WHEN THIS HAPPENS. YOU HAVE TO PULL OVER AND TURN OFF THE CAR AND THEN SOMETIMES THE BRAKES COME BACK SOMETIMES THEY DON'T. THEY DO EV... Read more
Incident date: Jan 5, 2017
MY CUE SCREEN HAS BECOME UNRESPONSIVE AND I CAN NO LONGER LINK MY CELL PHONE, USE THE GPS FOR DRIVING AND OTHER FEATURES. IT ALL STARTED WITH A SMALL HAIRLINE ON THE CORNER OF THE CUE SCREEN BACK 2016/2017. THE DEALERSHIP STATED IT WAS $1500 TO REPLACE THE ENTIRE UNIT WHICH ARE NOT COVERED UNDER THE WARRANTY. FLORIDA IS NOW A HANDSFREE IN THE SCHOOL ZONE AND I DRIVE TO PICK-UP MY DAUGHTER EVERYDA... Read more
Incident date: Jan 5, 2017
MY CUE SCREEN HAS BECOME UNRESPONSIVE AND I CAN NO LONGER LINK MY CELL PHONE, USE THE GPS FOR DRIVING AND OTHER FEATURES. IT ALL STARTED WITH A SMALL HAIRLINE ON THE CORNER OF THE CUE SCREEN BACK 2016/2017. THE DEALERSHIP STATED IT WAS $1500 TO REPLACE THE ENTIRE UNIT WHICH ARE NOT COVERED UNDER THE WARRANTY. FLORIDA IS NOW A HANDSFREE IN THE SCHOOL ZONE AND I DRIVE TO PICK-UP MY DAUGHTER EVERYDA... Read more
Incident date: Jan 5, 2017
MY CUE SCREEN HAS BECOME UNRESPONSIVE AND I CAN NO LONGER LINK MY CELL PHONE, USE THE GPS FOR DRIVING AND OTHER FEATURES. IT ALL STARTED WITH A SMALL HAIRLINE ON THE CORNER OF THE CUE SCREEN BACK 2016/2017. THE DEALERSHIP STATED IT WAS $1500 TO REPLACE THE ENTIRE UNIT WHICH ARE NOT COVERED UNDER THE WARRANTY. FLORIDA IS NOW A HANDSFREE IN THE SCHOOL ZONE AND I DRIVE TO PICK-UP MY DAUGHTER EVERYDA... Read more
Incident date: Jan 1, 2018
THIS CAR IS ABSOLUTELY UNSAFE TO OPERATE AT NIGHT. THE HEADLIGHTS ARE WAY TOO DIM. I HAVE REPLACED THE BULBS MULTIPLE TIMES BUT THAT IS NOT THE ISSUE.
Incident date: Jan 8, 2020
TODAY, I PAID $1789.01 AT RON CARTER CADILLAC DEALERSHIP, FRIENDSWOOD, TX, TO REPLACE TWO HEADLAMPS ON MY 2015 CADILLAC SRX. SEVERAL MONTHS AGO, I NOTIFIED THE DEALERSHIP THAT LIGHTS WERE SO DIM ON CAR THAT I COULD BARELY SEE AT NIGHT. IT PAINED ME TO PAY FOR THIS, ESPECIALLY WHEN I FOUND OUT IT HAS BEEN AN ONGONG PROBLEM AND NO RECALL HAS BEEN ISSUED. I EXPECTED BETTER QUALITY FROM CADILLAC.
Incident date: Dec 10, 2019
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS WERE VERY DIM. THE CONTACT WAS UNABLE TO SEE THE ROAD AND HAD TO USED THE HIGH BEAM HEADLIGHTS. THE VEHICLE WAS TAKEN TO MASSEY CADILLAC ORLANDO NORTH (4241 N JOHN YOUNG PKWY, ORLANDO, FL 32804, (855) 934-7395) WHERE IT WAS DIAGNOSED THAT THE ENTIRE HEADLIGHT COMPONENTS ON BOTH SIDES NEEDED TO BE REMOVED TO B... Read more
Incident date: Jan 4, 2020
THE HEADLIGHTS ON MY 2014 CADILLAC SRX ARE NOT ADEQUATE TO DRIVE SAFELY AT NIGHT. I AM A 32 YEAR OLD MALE WITH GOOD VISION AND I HAVE AN EXTREMELY HARD TIME SEEING THE ROAD AT NIGHT. AFTER SEARCHING FOR FIXES, I FOUND THAT THIS IS A VERY COMMON PROBLEM WITH 2010 - 2015 MODEL CADILLAC SRXS.
Incident date: Jul 27, 2019
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM, WHICH MADE IT DIFFICULT TO SEE WHILE DRIVING AT NIGHT. FIELDS CADILLAC ST. AUGUSTINE (904-823-3000, LOCATED AT 375 OUTLET MALL BLVD, ST. AUGUSTINE, FL 32084) WAS CONTACTED BY PHONE AND STATED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CON... Read more
Incident date: Jan 6, 2020
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECENTLY PURCHASED THE VEHICLE FROM A USED CAR DEALER AND WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO A CADILLAC DEALER. IN ADDITION, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO CENTRAL CADILLAC (2801 CARNEGIE AVE, CLEVELAND, OH 44115, (216)... Read more
Incident date: Dec 19, 2019
THE AIR BAG IS FAULTY, HENCE AIR BAG LIGHT
Incident date: Sep 29, 2018
THE BRAKES ON MY SRX FAIL TO OPERATE WHEN YOU PUSH ON THEM IT FEELS LIKE YOU HAVE BRAKES AND YOU FEEL A PRESSURE ON THE PEDAL BUT THE CAR DOESN'T STOP THERE'S A DELAYED RESPONSE AND IT HAPPENS AT RANDOM I'VE OWNED MANY VEHICLES IN EXCESSIVE 30 VEHICLES I HAVE BEEN A CAR SALESMAN FOR 10 YEARS AND I HAVE NEVER EXPERIENCED A CAR LIKE THIS IT HAS BREAK FADE OR OR GHOST BREAKS I HAVE HAD AN ACCIDENT BE... Read more
Crash
Incident date: Jun 5, 2019
WHAT IS IN MOTION SERVICE STABILITY TRACK LOW OIL PRESSURE SHUT ENGINE OFF
Incident date: Jun 5, 2019
WHAT IS IN MOTION SERVICE STABILITY TRACK LOW OIL PRESSURE SHUT ENGINE OFF
Incident date: Oct 1, 2015
HEADLIGHTS ARE SO DIM THAT IT REQUIRES HIGH BEAMS AT NIGHT.
Incident date: Oct 1, 2015
HEADLIGHTS ARE SO DIM THAT IT REQUIRES HIGH BEAMS AT NIGHT.
Incident date: Jan 2, 2020
CADILLAC WILL NOT STAND BEHIND THE FAULTY HEADLIGHT ASSEMBLY THAT HAS ALLOWED DUST INTO THE LENS AREA MAKING IT IMPOSSIBLE TO DRIVE WITH LOW BEAMS AT NIGHT. BOTH HEADLIGHT ASSEMBLY NEED TO BE REPLACED IF I AM EVER GOING TO BE ABLE TO DRIVE AT NIGHT. QUOTED A PRICE OF OVER $1,000 FOR PARTS AND LABOR. I HAVE ALREADY UPGRADED LOW BEAM LIGHTS AND HAD LENSES PROFESSIONALLY POLISHED. A SEARCH ON GOOGLE... Read more
Incident date: Aug 1, 2019
HEADLIGHTS DIM. CANNOT SEE. THIS HAS BEEN A PROBLEM WITH OTHER PEOPLE I SPOKE WITH WITH THE SAME VEHICLE. CADILLAC NEEDS TO TAKE CARE OF THIS. 900 DOLLARS TO REPLACE
Incident date: Oct 1, 2017
THE FACTORY LOW BEAM HEADLIGHTS ON THIS CAR POSE A SAFETY RISK FOR EVERYONE ON THE ROAD. YOU CAN BARELY SEE ANYTHING ON THE ROAD WITH THE LOW BEAM HEADLIGHTS ON THIS CAR. THE HIGH BEAM HEADLIGHTS WORK PERFECT, BUT THE LOW BEAM HEADLIGHTS ARE DANGEROUS. I'VE SEEN MANY PEOPLE THAT DRIVE THIS VEHICLE HAVE THE SAME PROBLEM. I BELIEVE A RECALL SHOULD BE PUT INTO PLACE DUE TO THIS PROBLEM ORIGINATING FR... Read more
Incident date: Oct 1, 2017
THE FACTORY LOW BEAM HEADLIGHTS ON THIS CAR POSE A SAFETY RISK FOR EVERYONE ON THE ROAD. YOU CAN BARELY SEE ANYTHING ON THE ROAD WITH THE LOW BEAM HEADLIGHTS ON THIS CAR. THE HIGH BEAM HEADLIGHTS WORK PERFECT, BUT THE LOW BEAM HEADLIGHTS ARE DANGEROUS. I'VE SEEN MANY PEOPLE THAT DRIVE THIS VEHICLE HAVE THE SAME PROBLEM. I BELIEVE A RECALL SHOULD BE PUT INTO PLACE DUE TO THIS PROBLEM ORIGINATING FR... Read more
Incident date: Dec 18, 2019
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS DID NOT FUNCTION PROPERLY AND THE ILLUMINATION WAS TOO LOW WITHOUT WARNING. THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS IN ORDER TO SEE THE ROAD. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 59,280. THE VIN WAS UNKNOWN.
Incident date: Dec 12, 2019
THE HEADLIGHTS ON LOW BEAM HAVE BECOME SO DULL TO CREATE A SAFETY ISSUE WITH LIMITED VISIBILITY. MECHANIC CLAIMS THAT THE BULBS AR OK AND DOESN'T KNOW WHY. I HAVE SEEN MANY OTHER PEOPLE HAVING THE SAME COMPLAINT AND FEEL THAT GM SHOULD ISSUE A RECALL TO CORRECT.
Incident date: Dec 24, 2019
HEADLIGHTS TOO DIM DUE TO MOISTURE GETTING INTO HEADLIGHTS
Incident date: Dec 19, 2019
THE CHECK ENGINE LIGHT CAME ON, THEN IT WOULD GO OFF, ON AGAIN, OFF AGAIN. THE CODE WAS P000017. THEY SAID THE TIMING CHAIN NEEDED TO BE FIXED. THIS CAUSED A RECALL IN THE 2004-2009 SRXS AND YET I SEE THERE ARE MULTIPLE COMPLAINTS FOR THE SAME THING FOR THE 2010S AND NO RECALL. THERE ARE ONLY 113K MILES ON THIS CAR, THAT'S ABOUT 13K PER YEAR, MAINLY HIGHWAY MILES. THIS SHOULD NOT HAPPEN. CAD... Read more
Incident date: Sep 25, 2018
I WAS THE OWNER/OPERATOR OF THE SRX WAS T-BONED ON THE PASSENGER SIDE, AIR BAG TRIGGERED ERROR MESSAGE AND DID NOT DEPLOY, SEATBELT DID NOT LOCK IN PLACE UNTIL AFTER I HIT THE DASH RESULTING IN UNHARNESSED CONTACT IN CABIN CAUSING OVER $200K IN MEDICAL BILLS TO DATE TO RIGHT SHOULDER, HEAD, NECK AND BACK.
Crash
1 injured
Incident date: Sep 25, 2018
I WAS THE OWNER/OPERATOR OF THE SRX WAS T-BONED ON THE PASSENGER SIDE, AIR BAG TRIGGERED ERROR MESSAGE AND DID NOT DEPLOY, SEATBELT DID NOT LOCK IN PLACE UNTIL AFTER I HIT THE DASH RESULTING IN UNHARNESSED CONTACT IN CABIN CAUSING OVER $200K IN MEDICAL BILLS TO DATE TO RIGHT SHOULDER, HEAD, NECK AND BACK.
Crash
1 injured
Incident date: Sep 25, 2018
I WAS THE OWNER/OPERATOR OF THE SRX WAS T-BONED ON THE PASSENGER SIDE, AIR BAG TRIGGERED ERROR MESSAGE AND DID NOT DEPLOY, SEATBELT DID NOT LOCK IN PLACE UNTIL AFTER I HIT THE DASH RESULTING IN UNHARNESSED CONTACT IN CABIN CAUSING OVER $200K IN MEDICAL BILLS TO DATE TO RIGHT SHOULDER, HEAD, NECK AND BACK.
Crash
1 injured
Incident date: Dec 25, 2019
MOISTURE HAS DEVELOPED IN THE HEADLIGHT ASSEMBLY, CORRODING THE REFLECTIVE ELEMENTS AND MAKING VISION AT NIGHT VERY DIM AND UNSAFE. THIS HAPPENS UNDER ANY CONDITIONS REQUIRING HEADLIGHTS. THERE ARE HUNDREDS OF COMPLAINTS ABOUT THIS IF NOT MORE-SIMPLE GOOGLE UP CADILLAC SRX HEADLIGHT PROBLEM. GM HAS REIMBURSED A FEW OWNERS AS A RESULT OF A LAWSUIT LIMITED TO A COUPLE OF STATES, BUT HAS NOT OWNED TH... Read more
Incident date: Oct 1, 2019
MY LOW BEAM HEADLIGHTS ARE EXTREMELY DIM. UPON DIAGNOSIS, THERE IS NOTHING WRONG WITH THE WIRING OR THE BULBS BUT THERE IS A DEFECT WITH THE HEADLIGHTS ON THE 2010 TO 2015 CADILLAC SRX'S. IT WAS EXPLAINED TO ME THAT THE SEAL FAILS AND ALLOWS MOISTURE IN THE HEADLIGHT WHICH CAUSES A HAZE TO BUILD UP IN THE ENCLOSED LIGHT COVER WHICH IN TURN MAKES THE LIGHTS DIM. I HAVE BEEN UNABLE TO DRIVE MY VE... Read more
Incident date: Oct 1, 2019
MY LOW BEAM HEADLIGHTS ARE EXTREMELY DIM. UPON DIAGNOSIS, THERE IS NOTHING WRONG WITH THE WIRING OR THE BULBS BUT THERE IS A DEFECT WITH THE HEADLIGHTS ON THE 2010 TO 2015 CADILLAC SRX'S. IT WAS EXPLAINED TO ME THAT THE SEAL FAILS AND ALLOWS MOISTURE IN THE HEADLIGHT WHICH CAUSES A HAZE TO BUILD UP IN THE ENCLOSED LIGHT COVER WHICH IN TURN MAKES THE LIGHTS DIM. I HAVE BEEN UNABLE TO DRIVE MY VE... Read more
Incident date: Dec 25, 2019
THE SUNROOF EXPLODED UNDER NORMAL OPERATION IN MOTION ON A STATE ROAD. *BF CONSUMER STATED GM WOULD NOT REPLACE SUNROOF UNDER WARRANTY.*JB
Incident date: Dec 6, 2019
WARNING LIGHT FOR LOW BEAM HEADLIGHT DRIVER SIDE CAME ON WHEN I STARTED MY CAR. UPON CHECKING THE HEADLIGHT I SAW THE HEADLIGHT WAS OUT AND THERE WAS WATER ACCUMULATED ON THE LENS COVER. I WAS TOLD BY MY MECHANIC THAT THIS A VERY FREQUENT PROBLEM WITH THIS CAR AND THAT BOTH LENSES HAD WATER ACCUMULATION. I HAD TO REPLACE THE BULB, BALLAST, AND FIRING MECHANISM IN ORDER TO GET THE HEADLIGHT TO WO... Read more
Incident date: Dec 30, 2019
ABOUT 6 MONTHS AGO, NOTICED LOW BEAM VISIBILITY WAS VERY LOW. DEALER SAID "COMMON PROBLEM" NEEDED TO REPLACE ENTIRE LIGHTING UNIT ($800 EACH SIDE). NOW AFTER HAVING TIME TO RESEARCH, FINDING IT IS A COMMON PROBLEM WITH OTHER SRX OWNERS. DID CHANGE BULBS, BUT THAT WAS NO HELP. CADILLAC NEEDS TO STEP FORWARD AND REMEDY THE PROBLEM.
Incident date: Mar 1, 2019
THE NORMAL HEADLIGHTS AT NIGHT DO NOT PROVIDE ANY HELP. WAS TOLD THERE IS NOTHING WRONG WITH THE LIGHTS OR THE ASSEMBLY. EVERY BAD REVIEW SAYS THIS IS A KNOWN PROBLEM. EVERY SAFETY RATING HAS BEEN LOWERED DUE TO HEADLIGHT ISSUE. SELLING CAR AND NOT BUYING ANY MORE CADILLAC'S IF CADILLAC ISNT GOING TO HELP REPAIR THEIR KNOWN ISSUES WITH THEIR VEHICLES. YOU SPEND UPPER 5 FIGURES FOR A CAR AND GET ... Read more
Incident date: Mar 12, 2019
THE CAR HAS STARTING ISSUES WHEN WE WERE BUYING THE CAR AT 16500 MILES FULL WARRANTY THE CAR HAD ISSUES STARTING BEFORE WE DID BUY IT WE WERE TOLD THE CAR WAS FIXED WE WERE DRIVING THE CAR FROM FLORIDA TO MICHIGAN ON OUR FIRST STOP THE CAR WOULD NOT START WE STARTED TO LOOK THRU THE MANUAL AND FOUND WRITTEN IN HANDWRITING A LIST OF STEPS TO FOLLOW ON GETTING THE CAR TO START WE DID THIS AND ... Read more
Incident date: Dec 28, 2019
I HAVE A PROBLEM WITH THE HEAD LIGHTS ARE NOT BIGHT ENOUGH. I CAN BARELY SEE THE ROAD. WE HAD IT CHECK AT THE DEALERSHIP AND THEY SAID YES THE HEAD LIGHTS ARE DEFECTIVE JUST LIKE THE ONES ON RECALL BUT OUR VIN NUMBER IS NOT LISTED. I HAVE SPOKE TO GM BUT THEY SAY I NEED TO GO THROUGH THE DEALERSHIP BUT THE DEALERSHIP SAYS THEY CAN'T DO ANYTHING. I TOLD THE DEALERSHIP AND GM THAT I CAN NOT SEE WELL... Read more
Incident date: Jan 1, 2014
HEADLIGHTS ARE NOT BRIGHT ENOUGH TO SEE AT NIGHT. NEED TO USE HIGH BEAMS IN ORDER TO SEE THE ROAD AT NIGHT. CAN'T SEE PERIPHERAL VISION. CAN ONLY SEE STRAIGHT AHEAD WITH MINIMAL DISTANCE. THIS IS A MAJOR ISSUE AND I TRY TO AVOID DRIVING AT NIGHT AT ALL COST. THIS ISSUE NEEDS TO BE RECTIFIED BY CADILLAC IMMEDIATELY SO NO ONE GETS INJURED.
Incident date: Nov 5, 2019
WITH HEADLIGHTS ON LOW BEAM UNABLE TO SEE .HAVE TO DRIVE VEHICLE WITH HIGH BEAMS ON VERY UNSAFE.HAVE DONE RESEARCH ON INTERNET HAVE FOUND NUMEROUS COMPLAINTS .
Incident date: Nov 17, 2014
NIGHT DRIVING IS VERY DANGEROUS FOR ME. I HAVE TO DRIVE WITH MY HIGH BEAM LIGHTS ON. THE LOW BEAM LIGHTS ARE SO DIM THEY DO NOT GIVE SAFE VISION. SINCE WE HAVE HAD THE CAR,2014, WE ALWAYS FELT THE LIGHTS WERE TOO DIM. AT THE TIME THE DEALER SAID THERE REALLY WASN'T ANY REAL SOLUTION FOR THE PROBLEM. IF THEY REPLACED THEM THE SAME THING WOULD OCCUR. I SHOULD HAVE HAD MY CONCERNS AUTHENTICATED IN WR... Read more
Incident date: Dec 7, 2019
WHILE DRIVING AFTER DARK, HEADLIGHTS WERE VERY LOW BRIGHTNESS. I COULD BARELY SEE THE ROAD LINES AND DRIVING IN THE RAIN , I HAD TO USE MY HIGH BEAMSTO SEE THE HIGHWAY ROAD MARKINGS.
Incident date: Jun 1, 2019
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. THE CONTACT NOTICED OIL SPOTS ON THE GARAGE FLOOR. THE CONTACT TOOK THE VEHICLE TO GUYS BUICK GMC TRUCK (1316 N MILDRED ST, RANSON, WV 25438) WHERE IT WAS DETERMINED THAT OIL WAS LEAKING FROM THE CRANK CASE IN THE ENGINE. THE CONTACT WAS REFERRED TO A CADILLAC DEALER FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE... Read more
Incident date: Feb 20, 2019
LIGHTS ON 2015 CADILLAC SRX LUXURY TRIM ARE VERY DIM...ALMOST TO THE POINT WHERE NO LIGHT IS SEEN AT NIGHT. HAVE BEEN LIKE THAT FOR OVER A YEAR. I TOOK IT TO THE CADILLAC DEALERSHIP TO CHECK FOR MOISTURE ISSUES AND WAS TOLD THAT WAS FINE. IT WAS JUST THE HEADLIGHTS...AND NOTHING COULD BE DONE. DEALERSHIP WAS VERY INEFFECTIVE. LIGHT OUTPUT CONTINUED TO WORSEN TO WHERE THEY ARE NOW. I CONSTANTLY DRI... Read more
Incident date: Apr 8, 2018
WHEN DRIVING IN RAIN THE SMALLEST AMOUNT OF WATER WILL CAUSE THE REDUCED ENGINE POWER TO ENGAGE AND IT DOES NOT GO OFF UNTIL THE VEHICLE HAS SAT FOR A LONG AMOUNT OF TIME. EXTREMELY DANGEROUS. FIRST THE ABS LIGHT COMES ON AND THEN YOU LOSE POWER. 3RD ROW LED TAILLIGHT OUT... 400 TO FIX. PURCHASED IN MARCH OF 2018 WITH 93K MILES. CURRENTLY AT 104K.
Incident date: Apr 8, 2018
WHEN DRIVING IN RAIN THE SMALLEST AMOUNT OF WATER WILL CAUSE THE REDUCED ENGINE POWER TO ENGAGE AND IT DOES NOT GO OFF UNTIL THE VEHICLE HAS SAT FOR A LONG AMOUNT OF TIME. EXTREMELY DANGEROUS. FIRST THE ABS LIGHT COMES ON AND THEN YOU LOSE POWER. 3RD ROW LED TAILLIGHT OUT... 400 TO FIX. PURCHASED IN MARCH OF 2018 WITH 93K MILES. CURRENTLY AT 104K.