Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jan 1, 2020
2015 SRX HEADLIGHT ISSUE IN JANUARY 2020, WE NOTICED THAT THE LOW BEAMS ON OUR VEHICLE NO LONGER CAST SUFFICIENT LIGHT TO BE ABLE TO ADEQUATELY SEE THE ROAD AT NIGHT. THE BEAMS ARE SO DIM THERE IS NO DISCERNIBLE DIFFERENCE BETWEEN THE LIGHTS BEING ON, OR OFF WHEN ON THE LOW BEAM SETTING. THE HIGH BEAMS APPEARED TO BE UNAFFECTED. I BEGAN RESEARCHING THE ISSUE ON LINE AND LEARNED THAT THE 2010... Read more
Incident date: Oct 25, 2019
LOW BEAM HEADLIGHTS HAVE BECOME VERY DIM TO THE POINT THAT WE ARE UNABLE TO DRIVE AT NIGHT SAFELY AND CANNOT DRIVE AT ALL DURING RAIN AT NIGHT. CONTACTED LOCAL DEALER AND TOLD THE COST WOULD BE AT LEAST $1300 BECAUSE COMPLETE ASSEMBLY MUST BE REPLACED BECAUSE REPLACING BULB ONLY WILL NOT REPAIR PROBLEM.
Incident date: May 31, 2016
WE HAVE BEEN NOTIFIED MANY TIMES OVER THE PAST 5=6 YEARS THAT THE AIR BAGS WERE DEFECTIVE. AFTER MANY CALLS WITH THE SAME ANSWER WE DON'T KNOW WHAT TO DO. WE ARE TOLD THERE IS A PROBLEM BUT NO REMEDY. WE RECENTLY TRIED TO SELL THE CAR BUT SINCE IT HAD THE AIR BAG PROBLEM, THE VALUE WAS GREATLY IMPACTED. IT FEELS LIKE WE ARE DRIVING A TICKING TIME BOMB AND NO ONE AT CADILLAC OR GMC CARES ABOUT THI... Read more
Incident date: Jan 30, 2020
MY 2013 CADILLAC XTS4 PREMIUM REAR SUSPENSION LEVEL SYSTEM DEFLATED WHILE DRIVING AND DIDNT STAY RAISED IN THE REAR. I PULLED OVER TO SEE AND THE REAR END WAS TOO LOW. I SHUT THE CAR OFF AND WAITED A FEW MINUTES. I STARTED THE CAR AND IT RAISED UP UNTIL IT REACHED HEIGHT LEVEL. I THEN DROVE OFF AND A FEW MINUTES LATER IT HAPPENED AGAIN. WHEN I STOP AND PULL OVER AND RESTART THE CAR, THE AIR COMPRE... Read more
Incident date: Feb 1, 2020
THE HEADLIGHTS ON THIS CAR ARE EXTREMELY DIM, WHEN DRIVING AT NIGHT WHERE THERE ARE NO STREET LIGHTS, IT IS AS IF I HAVE NO HEADLIGHTS ON AT ALL. I DRIVE RIVER ROAD HOME NIGHTLY AND I HAVE NEARLY MISSED MY TURN ONTO THE STREET AND INTO A DITCH BECAUSE IT IS SO DARK. I SPOKE WITH THE SERVICE DEPARTMENT ABOUT THIS AND THEY ACKNOWLEDGED THAT THERE IS A PROBLEM WITH THESE HEADLIGHTS.
Incident date: Oct 29, 2019
MY HEADLIGHTS GRADUALLY BECAME MORE DARKENED WHERE I DIDN'T REALIZE THEY WEREN'T WORKING PROPERLY. I EVENTUALLY STARTED RUNNING OFF THE ROAD ON CURVES. MY SON THOUGHT THEY WEREN'T EVEN TURNED ON WHEN HE DROVE IT. I DID RECEIVE A LETTER ABOUT MOISTURE CAUSING SOME PROBLEMS IN ILLUMINATION BUT THEY NEVER EXHIBITED MOISTURE THAT I COULD TELL. I FINALLY TOOK IT IN AND THE DEALER SAID ALL THE REF... Read more
Incident date: May 27, 2016
BEEN TOLD FOR 5 YEARS THEY CAN NOT FIX THE FAULTY AIRBAGS.
Incident date: Jan 30, 2020
MY HEADLIGHTS ARE EXTREMELY DIM. I WENT AND HAD NEW LIGHTS PUT IN WITH LITTLE TO NO IMPROVEMENT. AFTER DOING MY RESEARCH, I NOTICED THAT THIS IS A KNOWN ISSUE FOR CADILLAC SRX 2010-2015. I BROUGHT MY CAR INTO CADILLAC AND THEY SAID IT WAS $2,100 TO FIX IT. IT'S ALMOST AS IF THERE ARE NO LIGHTS ON WITH MY NEW HEADLIGHTS IN THERE. CADILLAC SHOULD BE REPLACING THE ASSEMBLY AS THIS IS A KNOWN ISSUE AN... Read more
Incident date: Jan 31, 2020
WAS DRIVING TO WORK WHEN MY CAR SPUTTERED THEN SHUT OFF,I DIDN'T HAVE A CODE OR WARNING ON THE DASH I HAD 30 PERCENT OIL LEFT AND 2000 MILES BEFORE NEXT OIL CHANGE. HAD IT TOWED TO A CADILLAC DEALERSHIP AND THEY FOUND THE ENGINE IS SEIZED, AFTER OPENING UP THE ENGINE THERE WAS SLUDGE. IT ONLY HAS 61,000 MILES AND I HAVE ALL THE PAPERWORK WHERE ALL OIL CHANGES WERE DONE ON TIME. EXTENDED WARRANTY C... Read more
Incident date: Jan 10, 2019
WATER LEAKS INTO THE HEADLIGHTS POOR LIGHTING . ALMOST HAVE A ACCIDENT
Incident date: Jan 27, 2020
WHEN THE LIGHTS ARE ON DIM, YOU CANNOT SEE THE ROAD AT ALL. IT'S LIKE YOU ARE NOT DRIVING WITH ANY LIGHTS ON AT ALL. AFTER ONLY HAVING MY CAR 5 DAYS, I HAVE RUN OFF THE ROAD TWICE, HAD TWO PEOPLE PULL OUT IN FRONT OF ME BECAUSE THEY DID NOT SEE ME WITH LIGHTS ON DIM, AND ALMOST BEEN HIT ONCE. THIS IS A SERIOUS SAFETY ISSUES THAT MANY OWNERS ARE FACING. MY CHOICES TO DRIVE MY CAR AT TIME IS TO ONLY... Read more
Incident date: Jan 1, 2018
KNOWN PROBLEM WITH HEADLAMPS/ HEADLIGHT ASSEMBLIES. THEY ARE SO DIM IT'S LIKE THEY AREN'T EVEN ON. BRIGHTS WORK FINE BUT THE LOW BEAMS ARE ABSOLUTELY AWFUL. WE'VE EVEN CHANGED OUT THE BULBS AND IT MADE ZERO DIFFERENCE. THEY HAVE GOTTEN PROGRESSIVELY WORSE AS TIME GOES ON
Incident date: Jan 2, 2020
AIR BAG LIGHT IS ON,AND CONTINUES TO REMAIN AS SUCH.VEHICLE SERVICE LIGHT TEST WAS COMPLETED.
Incident date: Dec 1, 2017
DIM HEADLIGHTS DANGEROUS TO DRIVE AT NIGHT. COSTLY $4000.00 REPAIR.
Incident date: Dec 1, 2017
DIM HEADLIGHTS DANGEROUS TO DRIVE AT NIGHT. COSTLY $4000.00 REPAIR.
Incident date: Jan 24, 2020
MY 2012 CADILLAC SRX WHILE DRIVING AT NIGHT ON LOW BEAM IS VERY, VERY DIM. IT'S BASICALLY LIKE DRIVING WITH NO LIGHTS ON. THIS ONLY EFFECTS LOW BEAM, NOT HIGH. I CAN NOT VISUALLY SEE WELL. THIS PROBLEM HAS STEADILY GOTTEN WORSE. WHILE DRIVING IN THE RAIN, YOU CAN BARELY SEE THE ROAD ON LOW BEAM. THERE ARE 1000'S AND 1000'S OF COMPLAINTS ON THE INTERNET, BUT I COULD NOT FIND A RECALL.
Incident date: Jan 1, 2016
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THE LOW BEAM HEADLIGHTS PROJECTED BEAM WAS INSUFFICIENT FOR SAFE OPERATION OF THE VEHICLE. THE CONTACT STATED THAT WHILE DRIVING IN INCLEMENT WEATHER THE VISIBILITY WAS MINIMAL. THE CONTACT STATED THAT THE VEHICLE WAS UNSAFE TO OPERATE AT NIGHT. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FA... Read more
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE EXT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA RECALL CAMPAIGN NUMBER 16V383000(AIR BAGS) WAS RECEIVED. AFTER CONTACTING THE LOCAL DEALER (ENGERSOLL AUTO OF DANBURY (84 FEDERAL RD, DANBURY CT.) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. ADDITIONALLY, WHILE OPERATING THE VEHI... Read more
Incident date: Dec 20, 2019
WHILE DRIVING MY PASSENGER'S SEATBELT CAME UNLATCHED AND FLEW OPEN. IT WAS NOT ABLE TO BE LATCHED AGAIN IN THE BUCKLE. I FEEL THIS IS A SAFETY ISSUE. IF I WERE TO GET INTO AN ACCIDENT AND THAT HAPPENED MY PASSENGER WOULD HAVE BEEN INJURED.
Incident date: Jan 10, 2020
WHILE L WAS CROSSING THE RAILROAD TRACKS, THE DRIVER SEAT CAME OUT OF ALIGNMENT AND JOLTED ME FORWARDS, THANKFULLY L HAD MY SEAT BELT ON. THIS HAPPENED RIGHT BY THE WAFFLE HOUSE ON CHESTER ROAD ADJACENT TO BOJANGLES AND FOOD LION 1/10/2020. I DON'T FEEL SAFE DRIVING WHILE THE SEAT MOVES WITH EVERY TURN OR BUMP L DRIVE OVER ON THE ROAD. PLEASE ADVISE.
Incident date: Jan 17, 2020
THE HEADLIGHTS ARE EXTREMELY DIM AND ARE A HAZARD FOR NIGHT DRIVING.
Incident date: Oct 4, 2019
I WAS DRIVING IT GOT TO STOP SIGN WENT TO ACCELERATE AND IT WOULDN'T GO I THEN TURNED IT OFF WAITED A FEW MINUTES STARTED IT UP AND OFF WE WENT IT DROVE FINE FOR ABOUT 5 MILES THEN IT STARTED LIKE JERKING SO I GOT IT HOME SAFELY NEXT DAY DRIVING IT ON THE HIGHWAY IT WOULD NOT ACCELERATE GOT IT OFF THE HIGHWAY SAFELY I SHUT IT OFF WAITED 10 MINUTES STARTED IT UP AND IT ACCELERATED FINE FOR ABOUT 20... Read more
Incident date: Oct 5, 2015
BOTH MY CAR'S HEADLIGHT ASSEMBLY ARE SO DIM, THAT I CAN NO LONGER DRIVE AT NIGHT. GM IS AWARE OF THIS PROBLEM IN 2010-2015 MODELS. A LAW SUIT WAS WON IN FLORIDA, HOWEVER, THE OUT OUTCOME ONLY REPAIRS CARS IN FLORIDA AND CALIFORNIA. IF GM IS GOING TO REPLACE SOME HEADLIGHT ASSEMBLIES THEN THAT IS ADMITTED GUILT AND SHOULD REPLACE CARDS IN THE OTHER 48 STATES. THERE IS ANOTHER LAW SUIT IN DETROIT, ... Read more
Incident date: Apr 1, 2019
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS THE LOW BEAMS HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THE TPMS WARNING INDICATOR LIGHT WAS ILLUMINATED. THE CONTACT CALLED RICK HENDRICK CHEVROLET NORFOLK 6252 E VIRGINIA BEACH BLVD, NORFOLK, VA 23502, (757) 266-5804 AND INFORMED THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER ... Read more
Incident date: Nov 30, 2019
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THE FRONT PASSENGER SIDE HEADLAMP WAS CORRODED. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC TO HAVE THE HEADLAMP BULB REPLACED. THE FAILURE RECURRED. THE CONTACT CALLED LOCAL DEALER CADILLAC OF SOUTH CHARLOTTE LOCATED AT 10725 PINEVILLE RD, PINEVILLE, NC 28134 AND WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIR... Read more
Incident date: Jan 28, 2019
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, A HUMMING NOISE WAS HEARD WITHOUT WARNING. THE VEHICLE STOPPED AND THE BRAKE LOST POWER. THERE WAS NO WARNING. THE CONTACT CALLED THE SCHMITT CADILLAC DEALER, LOCATED AT 915 W HIGHWAY 50, O FALLON, IL 62269) AND WAS TOLD THERE WAS NO RECALL, HOWEVER, TO BRING THE VEHICLE TO THE DEALERSHIP FOR ... Read more
Incident date: Jan 28, 2019
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, A HUMMING NOISE WAS HEARD WITHOUT WARNING. THE VEHICLE STOPPED AND THE BRAKE LOST POWER. THERE WAS NO WARNING. THE CONTACT CALLED THE SCHMITT CADILLAC DEALER, LOCATED AT 915 W HIGHWAY 50, O FALLON, IL 62269) AND WAS TOLD THERE WAS NO RECALL, HOWEVER, TO BRING THE VEHICLE TO THE DEALERSHIP FOR ... Read more
Incident date: Jun 7, 2017
TL* THE CONTACT OWNS A 2013 CADILLAC SRS. THE CONTACT STATED THAT THE HEADLIGHTS OF THE VEHICLE WERE VERY DIM AND MADE IT DIFFICULT TO SEE THE ROAD WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO TWIN CITY BUICK GMC DEALER, (3046 ALCOA HWY, ALCOA, TN 37701, (865) 238-0392) AND WAS DIAGNOSED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE A... Read more
Incident date: Jan 27, 2020
I WAS ON THE HIGHWAY GOING ABOUT 65MPH AND THE VEHICLE STARTED TURNING OFF AND ON. PUSHED ON THE GAS PEDAL AND THE ENGINE JUST REVVED UP. THIS ISN'T THE FIRST TIME IT HAS DONE THIS.
Incident date: Jan 27, 2020
I WAS ON THE HIGHWAY GOING ABOUT 65MPH AND THE VEHICLE STARTED TURNING OFF AND ON. PUSHED ON THE GAS PEDAL AND THE ENGINE JUST REVVED UP. THIS ISN'T THE FIRST TIME IT HAS DONE THIS.
Incident date: Nov 15, 2019
TL* THE CONTACT OWNS A 2015 CADILLAC CTS. THE CONTACT DISCOVERED A RECALL ON THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 20V038000 (SUSPENSION). THE CONTACT STATED THAT PRIOR TO KNOWING ABOUT THE RECALL, THE SERVICE REAR AXLE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT CALLED CADILLAC OF BELLEVUE 600 116TH AVE NE, BELLEVUE, WA 98004 WHERE HE WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR ... Read more
Incident date: Jul 16, 2019
BACK ON JULY 16TH 2019, I WAS STOPPED AT A STOP SIGN ABOUT TO GET A ON THE MAIN ROAD. WHEN I WAS REAR ENDED IN MY 03 CADILLAC DEVILLE. AIRBAGS NEVER DEPLOYED, CAUSING THE PASSENGER TO HAVING WHIPLASH/NERVE DAMAGE. AS PER MYSELF, NOW I HAVE LOWER BACK ISSUES.
Crash
2 injured
Incident date: Sep 1, 2019
THE HEADLIGHTS ARE VERY DIM MAKING IT VERY DIFFICULT TO DRIVE AT NIGHT. THIS IS VERY DANGEROUS IN AREAS THAT ARE NOT LIT UP. I CAN'T TELL WHERE THE EDGE OF THE ROAD IS AND CANNOT SEE THE CENTER STRIPES ON THE ROAD. I DON'T ATTEMPT TO DRIVE AT NIGHT IN THE RAIN. THIS IS AN ACCIDENT WAITING TO HAPPEN. I WOULD LIKE TO ENJOY MY VEHICLE NO MATTER THE TIME OF DAY OR NIGHT, RAIN OR SHINE. PLEASE CORREC... Read more
Incident date: Jan 25, 2020
I JUST PURCHASED THIS CAR ON 1/25/2020. IT WAS DAYLIGHT WHEN I PAID FOR IT AND DROVE IT 2 HOURS TO HOME WITH LOW BEAM LIGHTS THAT MADE DRIVING VERY HAZARDOUS. I WOULD HAVE RETURNED IT IF THEY HAD STILL BEEN OPENED AND I HADN'T PAID CASH. PLEASE RECALL THIS BEFORE SOMEONE DIES ON VIRGINIA COUNTY ROADS AND A WRONGFUL DEATH SUITE IS FILED.
Incident date: Jan 14, 2020
WHILE TURNING OFF TO ENTER A GROCERY STORE PARKING LOT I STEPPED ON THE BRAKES AND THE BRAKE PEDAL WENT TO THE FLOOR. I HAD TO QUICKLY PUMP THE BRAKES TO SLOW DOWN. THE ROAD CONDITIONS WERE WET WITH A LITTLE BIT OF ICE. I FELT A SHUDDER IN THE FRONT SUSPENSION WHEN IT HAPPENED. THIS HAS HAPPENED BEFORE APPROXIMATELY 2 YEARS AGO BUT IT CORRECTED ITSELF IN A FEW MINUTES AFTER TURNING OFF THE VEHICLE... Read more
Incident date: Jan 1, 2015
THE HEADLIGHTS WHEN ON DIM ARE SO DIM YOU CANNOT SEE TO DRIVE. HAVE REPLACED BULBS BUT DOESN'T HELP. DANGEROUS TO DRIVE AT NIGHT.
Incident date: May 14, 2019
I HAVEN'T HAD AN ACCIDENT YET. MY HEADLIGHTS ARE VERY DIM. THE HIGH BEAMS WORK WELL. THERE IS CONDENSATION IN THE HEADLIGHT ENCASEMENT AFTER IT RAINS. THE DIMMING OF THE HEADLIGHTS HAPPENED IN APRIL-MAY 20019. IT IS VERY DIFFICULT TO SEE THE ROAD AT NIGHT EVEN WITH STREET LIGHTS. DATES ARE APPROXIMATE SINCE THERE WAS NO ACCIDENT. I NEED TO BE ABLE TO PUT "NOT APPLICABLE" TO SOME OF THE FOLLOW ON Q... Read more
Incident date: Jan 25, 2020
I WAS LEAVING CHURCH AS I EXIT DRIVE WAY GOT ON ROAD AND WHEN I GOT TO DEAD END STREET TO TURN WENT TO BRAKE THE BRAKES DIDN'T WORK I PRESS THE BRAKES ALL WAY TO THE FLOOR END UP IN THE DITCH BECAUSE I COULD NOT STOP THE CAR
Crash
Incident date: Jan 23, 2020
WHILE OPERATING THE 2015 SRX4 LAST NIGHT ON AN INTERSTATE THEN TWO LANE STATE ROAD IN A LIGHT RAIN, THE LOW BEAM HEADLIGHTS BARELY ILLUMINATED THE ROADWAY. THE BRIGHTS WERE FINE BUT WHEN MEETING ONCOMING TRAFFIC AND SWITCHING TO LOW BEAM, IT WAS IF THE LIGHTS WERE NOT WORKING AT ALL. THERE WERE SEVERAL TIMES THAT I COULD NOT EVEN SEE THE PAINTED LINES ON THE SIDE OF THE ROAD. IT WAS EXTREMELY D... Read more
Incident date: Dec 1, 2019
LOW BEAM HEADLAMPS HAVE DIMMED TO THE POINT OF HAVING TO USE THE HIGH BEAMS ALL THE TIME. UNDERSTAND THERE HAS BEEN A PROBLEM WITH THIS YEAR'S HEADLAMP ASSEMBLY WITH WATER ENTERING INSIDE AND DIMMING THE LAMPS. HAVE CONTACTED GM/CADILLAC AS THERE WAS A SERVICE BULLETIN ISSUED. WE WERE NEVER INFORMED OF PRIOR LITIGATION AND FEEL THAT THIS IS A SAFETY PROBLEM AND SHOULD BE ADDRESSED BY GM/CADILLA... Read more
Incident date: Jan 24, 2020
WE WERE DRIVING BACK FROM DINNER IT WAS DARK AND RAINING ALL OF A SUDDEN THE DRIVER SIDE LOW BEAM HEADLIGHT STOPPED WORKING I COULD NOT SEE THE CENTERLINE AND ALMOST HAD A HEAD-ON COLLISION THEN THERE WAS A POLICE CAR IN BACK OF ME AND PULLED US OVER FOR NO HEADLIGHT SAYING THAT HE KNEW OFF OTHER PEOPLE WITH THE SAME HAPPENING ISSUED A WARRING AND WE PROCEEDED UP THE ROAR WITH CAUTION
Incident date: Jan 24, 2020
WHEN DRIVING AT NIGHT THE LIGHTS ARE SO DIM I CAN'T SEE ANYTHING AND I ALMOST WRECKED AND HIT A CURB WITH MY KIDS IN THE CAR AND I JUST RECENTLY BOUGHT MY VEHICLE ON JAN 7TH 2020 AND IT'S NOW JAN 24 2020
Incident date: Jan 22, 2020
MY HEADLIGHTS RANDOMLY BUILD UP CONDENSATION WHICH CAUSES THE HEADLIGHTS TO GO OUT UNEXPECTEDLY. THIS CAUSES A SAFETY ISSUE ESPECIALLY WHEN DRIVING IN THE DARK. IT'S ALSO ILLEGAL TO DRIVE WITHOUT HEADLIGHTS. THERE WAS A CLASS ACTION LAWSUIT IN CALIFORNIA REGARDING THIS VERY ISSUE.
Incident date: Jan 2, 2020
THE CAR BEGAN CUTTING OFF UNEXPECTEDLY WHEN STOPPING. THE MECHANIC TOLD US THE TIMING CHAIN WAS FAULTY. THE CAR BARELY HAS 65,000 MILES ON IT AND HAS PRIMARILY BEEN DRIVEN TO WORK ONLY, AVERAGING 20 MILES A DAY! WE CONTACTED THE COMPANY BUT THEY HAVE NOT RECALLED THE TIMING CHAIN ON THIS PARTICULAR CAR. IT HAS ON OLDER MODELS SO I WANTED TO REPORT TO HAVE THE NEWER MODELS FURTHER RESEARCHED AS WEL... Read more
Incident date: Jan 17, 2020
LIFTGATE ON 2012 CADILLAC CTS SPORTWAGON FALLS WITHOUT WARNING A COUPLE OF WEEKS AGO MY WIFE WAS RETRIEVING ITEMS OUT OF THE REAR CARGO AREA WHEN SUDDENLY THE HATCH CAME DOWN ON TOP OF HER FORCING HER DOWN TO THE TOP OF THE BUMPER. THE VEHICLE WAS ON LEVEL GROUND AND STATIONARY. SHE ESCAPED BY QUICKLY SLIDING OUT FROM UNDER IT BEFORE IT CLOSED AND WAS NOT INJURED. THE LIFT GATE HAD NEVER... Read more
Incident date: Jan 22, 2020
THIS CAR HAS LIGHTING THAT IS COMPLETELY FAULTY.IF THE CAR IS DRIVEN WHEN THE HEADLIGHTS ARE PRODUCING LOW LIGHT OR NO LIGHT, THEY CAN CREATE A SAFETY HAZARD AND POSE A DANGER TO THE DRIVER, OTHER DRIVERS, AND PEDESTRIANS.TO HOPEFULLY REMEDY THE ISSUE, IN FEB,2019 WE PURCHASED SEALIGHT H11/H9 LOW BEAM 9005/HB3 HIGH BEAM LED HEADLIGHT BULBS AT THE RECOMMENDATION OF THE MORRIES CADILLAC SERVC TM.THE... Read more
Incident date: Jun 15, 2018
HEADLIGHTS ARE SO DIM AT NIGHT ON LOW BEAM YOU CANNOT SEE TO DRIVE AND FROM WHAT I HAVE READ THERE ARE MANY MANY OWNERS WITH THE SAME PROBLEM AND IT IS NOT BEING ADDRESSED BY GENERAL MOTORS
Incident date: Jan 22, 2020
WHILE AT A RED LIGHT THE ENGINE IDLED DOWN AND THE TRACTION CONTROL WENT OFF, THEN THE VEHICLE POWER IS REDUCED
Incident date: Jan 22, 2020
WHILE AT A RED LIGHT THE ENGINE IDLED DOWN AND THE TRACTION CONTROL WENT OFF, THEN THE VEHICLE POWER IS REDUCED
Incident date: Jan 7, 2020
I NOTICED A ROARING NOISE WHILE DRIVING THE VEHICLE SEVERAL MONTHS BEFORE TAKING IT IN TO THE DEALER I WENT TO BARKLEY CADILLAC GMC IN TUSCALOOSA ALABAMA AND WAS TOLD THAT THE REAR END HAD A PROBLEM AND NEEDED TO BE REPLACED.