Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Feb 28, 2020
CADILLAC SENT ME A LETTER ADVISING THAT MY CAR MAY HAVE AN ISSUE WITH MOISTURE IN THE HEADLIGHTS. THEIR PROPOSED SOLUTION IS TO HAVE ME PAY MY DEALER JUST TO INSPECT THE CAR, THEN PAY THE DEALER TO REPLACE THE HEADLIGHTS IF NECESSARY, THEN FILE A CLAIM FOR REIMBURSEMENT FROM CADILLAC, WHICH THEY MAY OR MAY NOT APPROVE. MY DEALER CONFIRMED THAT PROCESS AND TOLD ME THAT MY OUT OF POCKET COST WOULD... Read more
Incident date: Jan 29, 2020
I RARELY DRIVE AT NIGHT, BUT WHEN I DO THE LOW BEAM HEADLIGHTS ARE SO DIM I CANNOT SEE ANYTHING
Incident date: Mar 11, 2020
THE POWER LIFTGATE ON MY 2012 CADILLAC SRX DROPPED (CLOSED) ALL BY ITSELF WITH NO WARNING WHILE I WAS PUTTING GROCERIES IN TO THE CARGO STORAGE AREA. IT CAME DOWN VERY HARD HITTING MY NECK AND SHOULDER AND KNOCKED ME TO THE GROUND. I HAD USED THE POWER BUTTON ON THE KEY FOB WHILE STANDING IN THE PARKING LOT NEAR THE BACK OF THE CAR. THE GATE WENT UP NORMALLY BUT JUST AS I BENT OVER TO PUT THING... Read more
1 injured
Incident date: Jun 15, 2013
MY HEADLIGHTS HAVE CONDENSATION AND ARE VERY DIM. THEREFORE, AT NIGHT IT IS VERY DIFFICULT TO DRIVE DUE TO THE DIMNESS. NOW, CADILLAC WANTS ME TO PAY UPFRONT FOR THE REPAIRS WHICH INCLUDES A DIAGNOSTIC TO BE DONE BY A CERTIFIED CADILLAC TECHNICIAN. I HAVE NO PROBLEM WITH HAVING CADILLAC DOING THE WORK BUT, I DO NOT THINK I SHOULD HAVE TO PAY UPFRONT. MY HUSBAND AND I ARE BOTH RETIRED AND ON A FIX... Read more
Incident date: Feb 23, 2020
REAR PASSENGER FUSE BLOCK (P/N 19116816) GETS MELTED BY A FAULTY FUSE PUMP RELAY BURNING UP DUE TO A FAULTY DESIGN WITHIN THE FUEL PUMP SYSTEM. FUEL PUMP PUTTING A LOT OF RESISTANCE ON THE WIRING, RELAY WON'T BLOW, BUT IT MELTS. WITHOUT CORRECTING THIS, THE FUSE BOX WILL BE AFFECTED ONCE THE FUSE PUMP RELAY OVERHEATS AND EVENTUALLY MELTS AND BURNS. CAR WAS STATIONED. THIS IS UNSAFE BY ANY MEANS. T... Read more
Fire
Incident date: Feb 23, 2020
REAR PASSENGER FUSE BLOCK (P/N 19116816) GETS MELTED BY A FAULTY FUSE PUMP RELAY BURNING UP DUE TO A FAULTY DESIGN WITHIN THE FUEL PUMP SYSTEM. FUEL PUMP PUTTING A LOT OF RESISTANCE ON THE WIRING, RELAY WON'T BLOW, BUT IT MELTS. WITHOUT CORRECTING THIS, THE FUSE BOX WILL BE AFFECTED ONCE THE FUSE PUMP RELAY OVERHEATS AND EVENTUALLY MELTS AND BURNS. CAR WAS STATIONED. THIS IS UNSAFE BY ANY MEANS. T... Read more
Fire
Incident date: Mar 10, 2020
HEADLIGHT SO DIM COULD NOT DRIVE AT NIGHT. HAVE TRIED REPLACING BULBS BUT NOT REALLY HELPING. I FEEL THIS IS A DEFECT IN THE HEADLIGHT AND CADILLAC SHOULD PUT OUT A RECALL. DOING RESEARCH I HAVE FOUND MANY MANY COMPLAINS ABOUT THE SAME THING AND EVEN A CLASS ACTION SUIT.
Incident date: Mar 10, 2020
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V038000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOMMARITO CADILLAC LOCATED AT (4190 I-70 NORTH OUTER RD, ST PETERS, MO 63376, (636) 928-2300) WAS CONTA... Read more
Incident date: Mar 10, 2020
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V038000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOMMARITO CADILLAC LOCATED AT (4190 I-70 NORTH OUTER RD, ST PETERS, MO 63376, (636) 928-2300) WAS CONTA... Read more
Incident date: Mar 10, 2020
HAD TO COME TO A SUDDEN STOP, THE BRAKE PEDDLE AFTERWORDS GOES DOWN TO THE FLOOR WITH LITTLE STOPPING PRESSURE. HAS HAPPENED AT RANDOM ON OTHER OCCASIONS.
Incident date: Mar 9, 2020
WATER COLLECTS ON THE INSIDE OF THE SEALED HEADLIGHTS
Incident date: Dec 12, 2018
THE BRAKES RANDOMLY FAIL. WHEN DEPRESSING THE BRAKE, IT WILL BE SPONGY AND THE PEDAL WILL GO ALL THE WAY TO THE FLOOR WITHOUT FULLY STOPPING THE CAR. IF THE BRAKES ARE PUMPED, THEY USUALLY RETURN TO NORMAL. WHEN RESEARCHING THIS ONLINE, IT BECAME APPARENT THAT THIS IS A COMMON PROBLEM, AND AFTER SPEAKING TO CADILLAC, MY IMPRESSION IS THAT THEY ARE NOT PROACTIVELY TRYING TO SOLVE THIS POTENTIALLY L... Read more
Crash
Incident date: Oct 1, 2019
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS LOW BEAM FAILED TO PROVIDE ADEQUATE LIGHTING FOR SAFE DRIVING. THE CONTACT STATED THAT IT WAS DIFFICULT TO SEE IN FRONT OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 78,000.
Incident date: Sep 20, 2017
MOISTURE ACCUMULATION IN HEADLAMPS AND CAUSING THEM TO GO VERY DIM, HAVE TO DRIVE WITH THEM ON HIGH BEAMS BECAUSE I CAN'T AFFORD TO PAY OUT OF MY POCKET BY MAY 28, 2020, AND WAIT ON REFUND, AND IT COST MORE THAN THE SETTLEMENT LETTER WILL ALLOW! THAT IS SIMPLY NOT RIGHT!!! WHY SHOULD WE HAVE TO PAY OUT OF OUR POCKETS AND LOOSE MONEY ON A PROBLEM THAT GM HAS KNOWN ABOUT SINCE 2010 AND DONE NOTHING... Read more
Incident date: Jul 1, 2018
A WARNING LIGHT ON THE CUE SYSTEM HAS LOCKED AND WILL NOT WORK. THIS IS A SAFETY HAZARD WHILE DRIVING. THE VEHICLE WAS MOVING.
Incident date: Jul 1, 2018
A WARNING LIGHT ON THE CUE SYSTEM HAS LOCKED AND WILL NOT WORK. THIS IS A SAFETY HAZARD WHILE DRIVING. THE VEHICLE WAS MOVING.
Incident date: Jul 1, 2018
A WARNING LIGHT ON THE CUE SYSTEM HAS LOCKED AND WILL NOT WORK. THIS IS A SAFETY HAZARD WHILE DRIVING. THE VEHICLE WAS MOVING.
Incident date: Jan 27, 2020
IN JANUARY CHEVROLET BURIEN DID SERVICING ON MY VEHICLE. WHEN I PICKED UP MY VEHICLE AFTER 3 WEEKS OF THEM HAVING IT; THEY GAVE IT TO ME WITH A FLAT TIRE WITH SEVERAL STUDS IN MY RIGHT FRONT TIRE AND THERE WAS AN INCH OF WATER ON THE INSIDE OF THE VEHICLE. I REQUESTED MANAGEMENT AND THEY DENIED ME AND FORCED ME TO MOVE MY VEHICLE OFF THE PROPERTY IN FEAR OF MY LIFE. THE ELECTRICAL COMPONENTS ON TH... Read more
Incident date: Jan 27, 2020
IN JANUARY CHEVROLET BURIEN DID SERVICING ON MY VEHICLE. WHEN I PICKED UP MY VEHICLE AFTER 3 WEEKS OF THEM HAVING IT; THEY GAVE IT TO ME WITH A FLAT TIRE WITH SEVERAL STUDS IN MY RIGHT FRONT TIRE AND THERE WAS AN INCH OF WATER ON THE INSIDE OF THE VEHICLE. I REQUESTED MANAGEMENT AND THEY DENIED ME AND FORCED ME TO MOVE MY VEHICLE OFF THE PROPERTY IN FEAR OF MY LIFE. THE ELECTRICAL COMPONENTS ON TH... Read more
Incident date: Jan 27, 2020
IN JANUARY CHEVROLET BURIEN DID SERVICING ON MY VEHICLE. WHEN I PICKED UP MY VEHICLE AFTER 3 WEEKS OF THEM HAVING IT; THEY GAVE IT TO ME WITH A FLAT TIRE WITH SEVERAL STUDS IN MY RIGHT FRONT TIRE AND THERE WAS AN INCH OF WATER ON THE INSIDE OF THE VEHICLE. I REQUESTED MANAGEMENT AND THEY DENIED ME AND FORCED ME TO MOVE MY VEHICLE OFF THE PROPERTY IN FEAR OF MY LIFE. THE ELECTRICAL COMPONENTS ON TH... Read more
Incident date: Mar 7, 2020
NOTHING HAS HAPPENED YET TO ME. I AM REQUESTING AN INVESTIGATION FOR A RECALL ON THE CADILLAC SRX 2010-2015 FOR FAULTY HEADLIGHTS. MY HALOGEN HEADLIGHTS HAVE MOISTURE ACCUMULATIONS WHICH DIM MY LIGHTS IN THE DARK. ANOTHER CONCERN IS WHAT IF THE LIGHTS SHORT OUT DUE TO THE MOISTER WITHIN THE HEADLIGHTS WHILE SOMEONE IS DRIVING. THIS IS A CLEAR DANGER THAT GM HAS ALREADY ADMITTED TO WITH THE CADILLA... Read more
Incident date: Feb 1, 2020
HEAD LIGHTS STOP WORKING VERY DIM WHILE DRIVING AND PARKEDU
Incident date: Feb 22, 2018
THE SRX HEADLAMPS ARE SO DIM WHEN DRIVING AT NIGHT THAT IT IS DANGEROUS. WHEN DRIVING IT DOES NOT EMIT ENOUGH LIGHT TO SEE THE ROAD AND WHEN CARS ARE COMING TOWARDS YOU BECAUSE THERE ARE NO LIGHTS EMITTING G FROM MY VEHICLE OR BLINDS YOU FROM SEEING THE ROAD. THIS IS A KNOWN PROBLEM AND GM REFUSES TO ACCEPT OWNERSHIP. THEY FINALLY SENT LETTERS TO OWNERS ON FLORIDA THAT THE KNOW THE HAVE AN ISSUE B... Read more
Incident date: Mar 6, 2020
HEADLIGHTS ARE DIM DUE TO KNOWN DEFECT. THE LIGHTS ALLOW MOISTURE TO ENTER AND CORRODE THE COMPONENTS AND FOG AND/OR DISCOLOR THE LENS WHICH CAUSE THE HEADLIGHTS TO BE DIM AND DANGEROUS. IN MY CAR SPECIFICALLY, THE FRONT ASSEMBLY PROJECTOR LENS IS DISCOLORED CAUSING THE HEADLIGHTS TO BE DIM WHICH MAKE IT DIFFICULT TO SEE AT NIGHT. THIS IS A CONSTANT ISSUE WHEN USING THE LIGHTS.
Incident date: Mar 6, 2020
MY HEADLIGHTS DO NOT PROVIDE ENOUGH LIGHT TO BE SAFE. I CANNOT SEE WHEN THEY ARE ON THE LOW BEAM, AND OTHERS FLASH THEIR LIGHTS AT ME AS IF TO SAY THEY CAN'T SEE ME EITHER. I CAN SEE WELL WHEN THE HIGH BEAMS ARE ON, THEN ONCOMING TRAFFIC FLASHES THEY ARE TOO BRIGHT AND BLINDING THEM. I HAVE SEEN NUMEROUS REPORTS OF THIS ISSUE FOR THIS VEHICLE ON THE INTERNET. I REPORTED IT TO THE CADILLAC DEALER, ... Read more
Incident date: Mar 1, 2020
2010 CADILLAC SRX:VEHICLE IDLE ROUGH AND KILLING I GET A ENGINE SHUT OFF MESSAGE AND CODES P0017 POPS UP I TAKE TO DEALERSHIP AND I AM TOLD IT'S MY TIMING CHAIN THAT NEEDS TO BE REPLACE VEHICLE IS STILL IN GREAT CONDITION I GOT AN OIL CHANGE THE DAY BEFORE INCIDENT PURCHASED THE VEHICLE 4 YEARS AGO .I DID RESEARCH AND FOUND THAT I AM NOT THE ONLY PERSON THAT'S HAVING THIS PROBLEM A RECALL NEEDS TO... Read more
Incident date: Mar 1, 2020
2010 CADILLAC SRX:VEHICLE IDLE ROUGH AND KILLING I GET A ENGINE SHUT OFF MESSAGE AND CODES P0017 POPS UP I TAKE TO DEALERSHIP AND I AM TOLD IT'S MY TIMING CHAIN THAT NEEDS TO BE REPLACE VEHICLE IS STILL IN GREAT CONDITION I GOT AN OIL CHANGE THE DAY BEFORE INCIDENT PURCHASED THE VEHICLE 4 YEARS AGO .I DID RESEARCH AND FOUND THAT I AM NOT THE ONLY PERSON THAT'S HAVING THIS PROBLEM A RECALL NEEDS TO... Read more
Incident date: Jan 1, 2020
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS ON THE VEHICLE FAILED TO ILLUMINATE AS DESIGNED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION TO HAVE THE HEADLAMPS INSPECTED BY AN AUTHORIZED DEALER. THE VEHICLE WAS TAKEN TO HARVEY'S GM CHEVROLET CADILLAC BUICK LOCATED AT (1500 TYLER AVE, RADFORD, VA 24141) WHERE THE CONTACT WAS INFORMED TH... Read more
Incident date: Mar 1, 2020
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT HEADLIGHTS WERE DIM DUE TO MOISTURE BUILD UP IN THE HEADLIGHT ASSEMBLY. THERE WERE NO WARNING LIGHTS. THE CONTACT TOOK THE VEHICLE TO JOSEPH CADILLAC 7600 INDUSTRIAL RD, FLORENCE, KY 41042, WHERE THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY OUT OF POCKET FOR THE REPAIR. THE CONTACT STATED THAT A LETTER WAS RECEIVED I... Read more
Incident date: Mar 2, 2020
THE HEADLAMPS ARE DIM DUE TO CONDENSATION IN THE HEADLIGHT HOUSINGS. THERE SHOULD BE A RECALL ISSUED.
Incident date: Mar 4, 2020
(1) REAR HATCH CANNOT BE OPENED MANUALLY, SENSOR SHORTED OUT DUE TO DESIGN FLAW ALLOWING WATER TO COME IN CONTACT WITH SENSOR. THIS IS A SAFETY ISSUE IN THE EVENT OF A FIRE.NO WAY TO EXIT THE VEHICLE FROM THE REAR. NO SAFETY RELEASE. (2) HEADLIGHTS POOR DESIGN , CONDENSATION BEHIND FRONT HEADLIGHTS MAKING IT IMPOSSIBLE TO SEE AT NIGHT. (3) SUNROOF DRAIN LINE TOO SHORT, DESIGN ISSUE. WATER COL... Read more
Incident date: Mar 4, 2020
(1) REAR HATCH CANNOT BE OPENED MANUALLY, SENSOR SHORTED OUT DUE TO DESIGN FLAW ALLOWING WATER TO COME IN CONTACT WITH SENSOR. THIS IS A SAFETY ISSUE IN THE EVENT OF A FIRE.NO WAY TO EXIT THE VEHICLE FROM THE REAR. NO SAFETY RELEASE. (2) HEADLIGHTS POOR DESIGN , CONDENSATION BEHIND FRONT HEADLIGHTS MAKING IT IMPOSSIBLE TO SEE AT NIGHT. (3) SUNROOF DRAIN LINE TOO SHORT, DESIGN ISSUE. WATER COL... Read more
Incident date: Mar 4, 2020
(1) REAR HATCH CANNOT BE OPENED MANUALLY, SENSOR SHORTED OUT DUE TO DESIGN FLAW ALLOWING WATER TO COME IN CONTACT WITH SENSOR. THIS IS A SAFETY ISSUE IN THE EVENT OF A FIRE.NO WAY TO EXIT THE VEHICLE FROM THE REAR. NO SAFETY RELEASE. (2) HEADLIGHTS POOR DESIGN , CONDENSATION BEHIND FRONT HEADLIGHTS MAKING IT IMPOSSIBLE TO SEE AT NIGHT. (3) SUNROOF DRAIN LINE TOO SHORT, DESIGN ISSUE. WATER COL... Read more
Incident date: Mar 4, 2020
THE HEADLIGHTS IN MY 2014 CADILLAC SRX ARE SO DIM IT HAS BECOME VERY DANGEROUS TO DRIVE AT NIGHT. I AM NOT ABLE TO SEE SOMETHING OR SOMEONE ON THE SIDE OF THE CAR NOR 2 MAYBE 3 FEET PASS THE FRONT BUMPER OF THE CAR AT NIGHT ON THE HIGHWAY OR STREETS. I'M DRIVING TRULY ON SOMEONE ELSE'S CAR LIGHTS AGAINST THE ROAD. CADILLAC HAVE PROVIDED A LETTER TO CUSTOMERS TO SUBMIT A CLAIM TO REPLACE THE H... Read more
CADILLAC
CT6 PLUG-IN HYBRID
(2017) - ENGINE
Mar 4, 2020
Incident date: Dec 3, 2019
ON MORE THAN THREE OCCASIONS, THIS VEHICLE HAS LOST SUBSTANTIAL OR ALL PROPULSION DUE TO ENGINEERING DESIGN DEFECTS WITH THE GAS/HYBRID ELECTRIC TRANSMISSION SYSTEM. ALL BUT ONE OF THESE SITUATIONS OCCURRED ON A HIGH SPEED FREEWAY CAUSING POTENTIALLY LIFE THREATENING CONDITIONS WHEN THE VEHICLE SUBSTANTIALLY SLOWED OR STOPPED. THIS IS A KNOWN ISSUE AS IS EVIDENCED BY OTHER OWNERS OF THIS VEHICLE... Read more
CADILLAC
CT6 PLUG-IN HYBRID
(2017) - POWER TRAIN
Mar 4, 2020
Incident date: Dec 3, 2019
ON MORE THAN THREE OCCASIONS, THIS VEHICLE HAS LOST SUBSTANTIAL OR ALL PROPULSION DUE TO ENGINEERING DESIGN DEFECTS WITH THE GAS/HYBRID ELECTRIC TRANSMISSION SYSTEM. ALL BUT ONE OF THESE SITUATIONS OCCURRED ON A HIGH SPEED FREEWAY CAUSING POTENTIALLY LIFE THREATENING CONDITIONS WHEN THE VEHICLE SUBSTANTIALLY SLOWED OR STOPPED. THIS IS A KNOWN ISSUE AS IS EVIDENCED BY OTHER OWNERS OF THIS VEHICLE... Read more
Incident date: Mar 2, 2020
TL* THE CONTACT OWNS A 2014 CADILLAC CTS A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V038000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT DIMMITT CADILLAC OF ST. PETERSBURG (LOCATED AT 3333 GANDY BLVD SUITE D, PINELLAS PARK,... Read more
Incident date: Mar 3, 2020
THE LEVELING SYSTEM IN REAR GOES FLAT, BOTH TIRES ALMOST TOUCHING FENDER WELL WITH NO WARNING LIGHTS WHILE DRIVING DOWN THE ROAD. VERY DANGEROUS. THE FIRST TIME IT HAPPENED MY WIFE WAS DRIVING AND SCARED THE HELL OUT OF HER THEN A COUPLE DAYS LATER I STARTED IT UP AND THE AIR SHOCKS WENT BACK UP, WE THOUGHT IT WAS OK TIL YESTERDAY WHEN IT HAPPENED AGAIN DRIVING DOWN THE ROAD. NOW IT SITS IN MY DRI... Read more
Incident date: Mar 2, 2020
WHILE DRIVING , IF I SLIDE ON ICE , MUD OR GRAVEL WHILE DRIVING , THE BRAKE PEDAL PULSES THEN GOES ALMOST TO THE FLOOR THEN IT COMES BACK UP TO NORMAL PEDAL POSITION AND IF YOU PRESS IT TO SLOW DOWN THE PEDAL IS SPONGY AND GOES ALMOST TO THE FLOOR WITH VERY LITTLE STOPPING POWER. AFTER CAR SITS PARKED IT SEEMS TO REPAIR ITSELF. REPAIRING ITSELF MIGHT TAKE A COUPLE HOURS OR ONE TO TWO DAYS. I AM ... Read more
Incident date: Feb 18, 2020
TL* THE CONTACT OWNS A 2000 CADILLAC ESCALADE. THE CONTACT STATED THAT UPON PURCHASING THE VEHICLE, THE VIDEO ENTERTAINMENT SYSTEM ON THE DRIVER'S SIDE WAS INOPERABLE. THE CONTACT STATED THAT WHILE FUELING THE VEHICLE, FUEL STARTED TO LEAK FROM THE FUEL TANK. THE CONTACT STATED THAT NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT LINKED THE FAILURES TO NHTSA CAMPAIGN NUMBER: 00V153000 (FUEL SYSTEM... Read more
Incident date: Mar 2, 2020
THE CAR LOOSE POWER ON THE ROAD THE ELECTRONICS IN CAR GO CRAZY THESE MAY LEAD TO ACCIDENTS OR INJURIES CODE C0900 A LOT OF GM PRODUCT HAVE THE SAME PROBLEM GM NEEDS TO DO A RECALL THIS HAPPEN IN THE HIGHWAY IN RUSH HOUR PLEASE TAKE ACTION
Incident date: Mar 2, 2020
THE CAR LOOSE POWER ON THE ROAD THE ELECTRONICS IN CAR GO CRAZY THESE MAY LEAD TO ACCIDENTS OR INJURIES CODE C0900 A LOT OF GM PRODUCT HAVE THE SAME PROBLEM GM NEEDS TO DO A RECALL THIS HAPPEN IN THE HIGHWAY IN RUSH HOUR PLEASE TAKE ACTION
Incident date: Mar 2, 2020
THE CAR LOOSE POWER ON THE ROAD THE ELECTRONICS IN CAR GO CRAZY THESE MAY LEAD TO ACCIDENTS OR INJURIES CODE C0900 A LOT OF GM PRODUCT HAVE THE SAME PROBLEM GM NEEDS TO DO A RECALL THIS HAPPEN IN THE HIGHWAY IN RUSH HOUR PLEASE TAKE ACTION
Incident date: Feb 23, 2020
THE HEADLAMPS ON THE 2016 SRX HAVE A DESIGN DEFECT. THE LENS ON THE LOW BEAMS CLOUD OVER AND DIMINISH THE LIGHT TO THE POINT THAT THE VEHICLE IS USABLE AT NIGHT ONLY WITH HIGH BEAMS ON ALL THE TIME. CADILLAC REPORTS THAT BRAND NEW LENS' ONLY LAST 1 TO THREE YEARS. THE COST TO REPLACE IS APPROXIMATELY $1600 . THIS IS A RECURRING COST AND CREATES A SAFETY HAZARD .
Incident date: Mar 1, 2020
LOW BEAM HEADLIGHT VERY LOW REPLACED BULB AND STILL GOES DIM. MOISTURE GETS INSIDE THE HEADLIGHT ASSEMBLY.
Incident date: Feb 26, 2020
WHILE DRIVING AND WITHOUT WARNING, I HAVE MINIMUM BRAKING POWER. I MUST SMASH THE PETAL TO FLOOR IN ORDER TO STOP AT A LIGHT OR STOP SIGN. USUALLY, I'M NOT GOING MORE THAN 35 MPH. THIS HAPPENS AT LEAST 2-3 TIMES PER MONTH. I FEAR I WILL HAVE AN ACCIDENT. TWO DIFFERENT REPAIR SHOPS COULD NOT ID THE PROBLEM. THE OTHER ISSUE IS WHEN DRIVING, THE DASH LIGHTS AND THE HEAD LIGHTS WILL SUDDENLY DIM, WHER... Read more
Incident date: Feb 26, 2020
WHILE DRIVING AND WITHOUT WARNING, I HAVE MINIMUM BRAKING POWER. I MUST SMASH THE PETAL TO FLOOR IN ORDER TO STOP AT A LIGHT OR STOP SIGN. USUALLY, I'M NOT GOING MORE THAN 35 MPH. THIS HAPPENS AT LEAST 2-3 TIMES PER MONTH. I FEAR I WILL HAVE AN ACCIDENT. TWO DIFFERENT REPAIR SHOPS COULD NOT ID THE PROBLEM. THE OTHER ISSUE IS WHEN DRIVING, THE DASH LIGHTS AND THE HEAD LIGHTS WILL SUDDENLY DIM, WHER... Read more
Incident date: Feb 15, 2020
VEHICLE HAS BEEN MAKING A LOUD CLICKING SOUND WHEN I'M STOPPED AND TAKE OFF TOOK TO MY LOCAL MECHANIC AND WAS DIAGNOSED AS THE TRANSFER CASE SLIPPING! I HAVE TO SMALL CHILDREN I DRIVE DAILY AND HAVE READ THIS IS A ONGOING ISSUE WITH THESE VEHICLES
Incident date: Feb 14, 2020
HEADLIGHT MOISTURE PROBLEMS, WHEN WATER GETS INTO THE HEADLIGHT THE HEADLIGHT WILL NO LONGER WORK UNTIL THE WATER EVAPORATE OR DRIES OUT COMPLETELY.
Incident date: Dec 2, 2019
THE HEADLIGHT IS DIMMER AT NIGHT AND VISIBILITY IS VERY LOW.