Consumer Safety Complaints

Incident date: Oct 28, 2025

Had all of my lifters replaced and cam shaft 6 months ago because of the faulty engine gm has started to recognize. I spent $7500.00 yesterday 10/28/2025 i was driving and my car started shaking and shutting down in the middle of a busy intersection. luckily i got it off the road safely before be hit. traction control light was on and the check engine light goes from blinking to solid and then ... Read more

Incident date: Sep 11, 2025

The connecting rod and crankshaft failed while driving on the interstate causing loss of power.

Incident date: Oct 16, 2025

My wife was driving our 2019 Cadillac Escalade to work when the vehicle check engine light came on and started to smoke and shake violently. She avoided injury but the car was not drivable. A local independent service center said that the car's cylinder #1 was full of fuel, the spark plug was wet, reported loud bottom end engine noise and that we replace the engine. This appears to be the same ... Read more

Incident date: Oct 27, 2025

Took my car to the shop yesterday due to heating a ticking sound coming from the engine. This is the new engine that was replaced AFTER a catastrophic engine failure on May 16, 2025. The service department inspected my vehicle and found metal shards in the oil filter. They need to keep the vehicle because it will need another new engine. This will be the third new engine in a year since the recall... Read more

Incident date: Jun 1, 2020

WHEN BACKING OUT OF GARAGE THE BACKUP CAMERA STOPS WORKING IN THE SUN LIGHT MUST WAIT 2 MINUTES FOR IT TO START WORKING IN SUN LIGHT. WHILE BACKING OUT OF GARAGE BLIND TO THE REAR FOR AT LEAST 2 MINUTES. NO OTHER CAR I NOW OF DOES THIS. BEEN TO TWO CADILAC DEALER IN TO DIFFERENT STATES BOTH SAID NOTHING THEY CAN DO ABOUT IT.

Incident date: Oct 4, 2025

The contact owns a 2009 Cadillac Escalade. The contact stated that while starting the vehicle, the battery was drained. The contact called AAA, who had installed the battery incorrectly. The battery was replaced. While driving at undisclosed speeds, the vehicle started to shake. The vehicle lost motive power with several unknown warning lights illuminated. The vehicle was taken to the local deale... Read more

Incident date: Oct 4, 2025

The contact owns a 2009 Cadillac Escalade. The contact stated that while starting the vehicle, the battery was drained. The contact called AAA, who had installed the battery incorrectly. The battery was replaced. While driving at undisclosed speeds, the vehicle started to shake. The vehicle lost motive power with several unknown warning lights illuminated. The vehicle was taken to the local deale... Read more

Incident date: Aug 21, 2025

I am the owner of a 2017 Cadillac Escalade affected by Special Coverage Adjustment 17016 (Program ID N162058750). The issue involves the chrome trim on the steering wheel separating, creating a sharp edge that poses a safety hazard to the driver. I contacted Cadillac to request a repair under this Special Coverage program. My vehicle developed this defect while still under the mileage limit of th... Read more

1 injured

Incident date: Aug 21, 2025

I am the owner of a 2017 Cadillac Escalade affected by Special Coverage Adjustment 17016 (Program ID N162058750). The issue involves the chrome trim on the steering wheel separating, creating a sharp edge that poses a safety hazard to the driver. I contacted Cadillac to request a repair under this Special Coverage program. My vehicle developed this defect while still under the mileage limit of th... Read more

1 injured

Incident date: Oct 15, 2025

The contact owns a 2021 Cadillac Escalade. The contact stated that while driving approximately 40 MPH, there was an abnormal squealing sound coming from the engine compartment before the vehicle stalled in the middle of the roadway. The check engine warning light then illuminated. The vehicle was towed to the residence and was later examined by a mechanic who diagnosed that the engine had seized a... Read more

Incident date: Oct 13, 2025

The contact owns a 2019 Cadillac CTS. The contact stated that while driving at 40 MPH, the check engine warning light illuminated. The vehicle was taken to an Auto Parts Store and was diagnosed with catalytic converter failure. The contact stated that upon cleaning the catalytic converter and driving for 50 miles, the warning light turned off. The vehicle was not repaired. The dealer and the manuf... Read more

Incident date: Oct 8, 2025

See attached document for complaint. IN RE: GM Recall N252494000 I received notice in May of 2025 that my 2021 Cadillac Escalade is involved in a recall. At first my dealer said the part to repair is not available? Then in September we stopped by my dealer and he said the recall does NOT involve my Cadillac. So I will attach a copy of my notice so there is no question they notified me I have a d... Read more

Incident date: Mar 1, 2025

It been twice that I have experienced lifters issues and damage caused to engine because of these. First time I fixed it in a NY mechanic shop because dealer workflow and expecting dates (all lifters, crankshaft, and seals were replaced new), less than 1 year later again the lifters failed (2) but this time ruined my engine. Went to local GM dealership and asked at service department if they could... Read more

Incident date: Mar 1, 2025

It been twice that I have experienced lifters issues and damage caused to engine because of these. First time I fixed it in a NY mechanic shop because dealer workflow and expecting dates (all lifters, crankshaft, and seals were replaced new), less than 1 year later again the lifters failed (2) but this time ruined my engine. Went to local GM dealership and asked at service department if they could... Read more

Incident date: Mar 1, 2025

It been twice that I have experienced lifters issues and damage caused to engine because of these. First time I fixed it in a NY mechanic shop because dealer workflow and expecting dates (all lifters, crankshaft, and seals were replaced new), less than 1 year later again the lifters failed (2) but this time ruined my engine. Went to local GM dealership and asked at service department if they could... Read more

Incident date: Oct 26, 2025

While waiting at a light, then the car shut off. Lossing all power. I could not get out of the vehicle, no hazards, no lights, nothing. After several pulls of the door handle I was able to open the door but the hazard light was not able to come one. After 4 attempts to engage break to push start the vehicle on ethe brake locked up and would not disengage. Total screen black out, no power no hazar... Read more

Incident date: Oct 26, 2025

While waiting at a light, then the car shut off. Lossing all power. I could not get out of the vehicle, no hazards, no lights, nothing. After several pulls of the door handle I was able to open the door but the hazard light was not able to come one. After 4 attempts to engage break to push start the vehicle on ethe brake locked up and would not disengage. Total screen black out, no power no hazar... Read more

Incident date: Oct 25, 2025

While driving steering becomes unresponsive for a few seconds then returns to normal

Incident date: Sep 17, 2025

Component/system that failed; availability for inspection GM 6.2-liter V8 (L87) gasoline engine and cooling system. At ~4,000 miles the engine suffered a catastrophic internal failure and the radiator failed concurrently. Dealer diagnosed “engine failure” and replaced the entire long block with an OEM unit and replaced the radiator. Repair orders and the vehicle are available for inspection at... Read more

Incident date: Jul 28, 2025

The contact owns a 2021 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving 50 MPH on the freeway, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the side of the road. The vehi... Read more

Incident date: Jun 23, 2025

The contact owns a 2018 Cadillac XT5. The contact stated that while stopped at a stop light, the front driver's side seat independently moved forward and backward. The contact stated that the driver's side rearview mirror independently folded inwards. No warning lights were illuminated. The contact stated that the failure was persistent and scary. The contact stated that during the failure, the dr... Read more

Incident date: Sep 13, 2025

The contact owned a 2007 Cadillac CTS. The contact stated that while driving 40-43 MPH, a bicyclist suddenly pulled in front of the vehicle. The contact veered away from the bicyclist, causing the vehicle to crash into a utility pole. The utility pole was damaged. The air bags failed to deploy, and the contact hit the chest and head against the steering wheel. The contact immediately went to the h... Read more

Crash 1 injured

Incident date: Jan 22, 2025

My engine was replaced in January of 2025 before the actual recall. I have the serial [XXX] for my new engine . I need to know the build date of this engine so that I can know if my 2nd engine is a new engine with the corrected crankshaft or the remaufactured engine with the defective crankshaft.GM refuses to tell me the build date I have a right to know. INFORMATION REDACTED PURSUANT TO THE... Read more

Incident date: Mar 28, 2025

Odometer Fraud. The contact purchased a 2015 Cadillac Escalade. At the time of purchase and registration, it was discovered that there was a mileage discrepancy. The mileage was 172,400; however, the contact researched the Carfax Report the following day and discovered that the mileage was 243,000 and was updated 10 days before the date of purchase. The vehicle was a dealer sale. The contact state... Read more

Incident date: Mar 17, 2022

Headlamps are very weak on low beams.

Incident date: Feb 21, 2025

The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Numbers: 25V274000 (Engine and Engine Cooling), and another recall; however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the transmission... Read more

Incident date: Feb 21, 2025

The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Numbers: 25V274000 (Engine and Engine Cooling), and another recall; however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the transmission... Read more

Incident date: Sep 27, 2025

The contact's husband owned a 2016 Cadillac CT6. The contact stated that while her husband was making a left turn, the vehicle was struck on the front passenger side by another vehicle. The contact stated that her husbands air bag did not deploy. Medical attention was needed, and the contact's husband was transported to the hospital, where he succumbed to his injuries. A police report was taken. T... Read more

Crash 1 injured 1 deaths

Incident date: Sep 14, 2025

On Sunday, September 14, 2025, while driving northbound on the Palisades Parkway at approximately 11:30 PM, the vehicle suddenly lost all propulsion without any prior warning. I was traveling around 45– 50 mph when the dashboard lights began flashing, and the vehicle shut down completely in active highway traffic. All systems—including power and acceleration—dropped instantly. I was unable ... Read more

Incident date: Sep 14, 2025

On Sunday, September 14, 2025, while driving northbound on the Palisades Parkway at approximately 11:30 PM, the vehicle suddenly lost all propulsion without any prior warning. I was traveling around 45– 50 mph when the dashboard lights began flashing, and the vehicle shut down completely in active highway traffic. All systems—including power and acceleration—dropped instantly. I was unable ... Read more

Incident date: Sep 14, 2025

On Sunday, September 14, 2025, while driving northbound on the Palisades Parkway at approximately 11:30 PM, the vehicle suddenly lost all propulsion without any prior warning. I was traveling around 45– 50 mph when the dashboard lights began flashing, and the vehicle shut down completely in active highway traffic. All systems—including power and acceleration—dropped instantly. I was unable ... Read more

Incident date: Sep 3, 2025

On Wednesday, September 3, 2025, while driving in regular city traffic, the vehicle suddenly lost propulsion without any warning or dashboard alerts. There were no warning lights, messages, or abnormal sounds before the failure occurred. The vehicle instantly shut down while in motion, causing a total loss of acceleration power and leaving me stranded in the middle of traffic. This occurred the ... Read more

Incident date: Sep 3, 2025

On Wednesday, September 3, 2025, while driving in regular city traffic, the vehicle suddenly lost propulsion without any warning or dashboard alerts. There were no warning lights, messages, or abnormal sounds before the failure occurred. The vehicle instantly shut down while in motion, causing a total loss of acceleration power and leaving me stranded in the middle of traffic. This occurred the ... Read more

Incident date: Sep 3, 2025

On Wednesday, September 3, 2025, while driving in regular city traffic, the vehicle suddenly lost propulsion without any warning or dashboard alerts. There were no warning lights, messages, or abnormal sounds before the failure occurred. The vehicle instantly shut down while in motion, causing a total loss of acceleration power and leaving me stranded in the middle of traffic. This occurred the ... Read more

Incident date: Sep 5, 2025

On Friday, September 5, 2025, while driving with my family, the vehicle suddenly stalled while in motion. There were no warning lights or error messages before the failure occurred. While traveling at normal road speed, the vehicle instantly lost propulsion, steering assist, and braking power, leaving me without control in live traffic. For several seconds I was unable to steer or slow down norma... Read more

Incident date: Sep 5, 2025

On Friday, September 5, 2025, while driving with my family, the vehicle suddenly stalled while in motion. There were no warning lights or error messages before the failure occurred. While traveling at normal road speed, the vehicle instantly lost propulsion, steering assist, and braking power, leaving me without control in live traffic. For several seconds I was unable to steer or slow down norma... Read more

Incident date: Sep 5, 2025

On Friday, September 5, 2025, while driving with my family, the vehicle suddenly stalled while in motion. There were no warning lights or error messages before the failure occurred. While traveling at normal road speed, the vehicle instantly lost propulsion, steering assist, and braking power, leaving me without control in live traffic. For several seconds I was unable to steer or slow down norma... Read more

Incident date: Aug 7, 2025

While driving about 60–65 mph westbound on NY Route 17 near Exit 125, a warning message appeared on the dashboard reading “Restart Engine.” Within seconds the vehicle lost all propulsion, steering assist, and braking power. Pressing the accelerator did nothing and the car began rapidly decelerating in live highway traffic at night. I struggled to steer into the shoulder with great effort be... Read more

Incident date: Aug 7, 2025

While driving about 60–65 mph westbound on NY Route 17 near Exit 125, a warning message appeared on the dashboard reading “Restart Engine.” Within seconds the vehicle lost all propulsion, steering assist, and braking power. Pressing the accelerator did nothing and the car began rapidly decelerating in live highway traffic at night. I struggled to steer into the shoulder with great effort be... Read more

Incident date: Aug 7, 2025

While driving about 60–65 mph westbound on NY Route 17 near Exit 125, a warning message appeared on the dashboard reading “Restart Engine.” Within seconds the vehicle lost all propulsion, steering assist, and braking power. Pressing the accelerator did nothing and the car began rapidly decelerating in live highway traffic at night. I struggled to steer into the shoulder with great effort be... Read more

Incident date: Sep 10, 2025

For no apparent reason my vehicle is shifting itself into Neutral while driving. The car will suddenly completely slow down to a stop and in order to restart the car, I have to put it in park. It doesn't matter what speed or the road condition, it simply comes to a slow stop because it is no longer in driving mode, it has shifted itself into Neutral. The recall has been serviced and after more tha... Read more

Incident date: Sep 10, 2025

For no apparent reason my vehicle is shifting itself into Neutral while driving. The car will suddenly completely slow down to a stop and in order to restart the car, I have to put it in park. It doesn't matter what speed or the road condition, it simply comes to a slow stop because it is no longer in driving mode, it has shifted itself into Neutral. The recall has been serviced and after more tha... Read more

Incident date: Oct 17, 2025

After waiting months to get my vehicle checked for recall N252494000 NHTSA 25V274 I was told my vehicle passed inspection. When I asked to see the detailed results of the pico test I was told there are no detailed results and I was not shown anything proving my vehicle was tested and whether it passed or failed. My invoice states "Performed pico test test took multiple tries to complete having t... Read more

Incident date: Oct 17, 2025

After waiting months to get my vehicle checked for recall N252494000 NHTSA 25V274 I was told my vehicle passed inspection. When I asked to see the detailed results of the pico test I was told there are no detailed results and I was not shown anything proving my vehicle was tested and whether it passed or failed. My invoice states "Performed pico test test took multiple tries to complete having t... Read more

Incident date: Oct 1, 2024

The passenger side DRL/turn signal is dim causing the vehicle visability to be reduced and other drivers unable to see turn indications, increasing the risk of crash. The design of the unit places undue heat near the circuit board causing the unit to fail. The driver's side does not have this issue. This is a known issue with many post on forums on it.

Incident date: Oct 13, 2025

The engine started making a tapping noise on the right side. Then the tapping noise got louder and then stopped but the engine light came on and the engine started running very rough. By the noise was described to the shop and they said it is bad lifters and camshafts and this is very common for the GM 6.2L engine. The vehicle has 117,000 miles on it.

Incident date: Feb 1, 2025

Clicking that the dealer stated was normal. It was not loud knocking saying that is how the high flow fuel pump worked. Safety braking did not work at all. And there was a water intrusion in the trunk.

Incident date: Feb 1, 2025

Clicking that the dealer stated was normal. It was not loud knocking saying that is how the high flow fuel pump worked. Safety braking did not work at all. And there was a water intrusion in the trunk.

Incident date: Feb 1, 2025

Clicking that the dealer stated was normal. It was not loud knocking saying that is how the high flow fuel pump worked. Safety braking did not work at all. And there was a water intrusion in the trunk.

Incident date: Sep 20, 2025

While driving approximately 15 MPH I noticed a scraping sound and shimmy in the back. I took the car to Capital Cadillac for diagnostic. They found that the tires were separated. I bought the car brand new in 2020 and it has about 21k miles on it. 265/45 R 21 104 V