Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
CADILLAC
ESCALADE ESV
(2023) - ENGINE
Apr 27, 2026
Incident date: Apr 19, 2026
The contact owns a 2014 Kia Forte. The contact stated that while the vehicle was parked, the contact stated that while exiting the contact's residence and noticed smoke coming from the engine compartment. The contact stated that seconds later, the contact noticed fire coming from the engine compartment. The vehicle was unoccupied. The contact attempted to extinguish the fire with two residential f... Read more
Fire
CADILLAC
ESCALADE ESV
(2023) - ELECTRICAL SYSTEM
Apr 27, 2026
Incident date: Apr 19, 2026
Ghost touch issues with infotainment system (as with many other Subaru models). Cannot use radio, Bluetooth or any screen functions.
Incident date: Apr 18, 2026
My engine failed due to a known piston problem code P1327. The recall 203 was performed 7/1/22 which put in a sensor so the dealership said that Hyundai said they do not have to fix it because it is out of warranty at 141,000 miles and was manufactured in South Korea so they say it doesn't qualify for the extended warranty Recall 203 Dealer Best Practice Date: October 12, 2021 Subject: HMA Recall ... Read more
Incident date: Apr 25, 2026
My 2024 Nissan Frontier has experienced repeated intermittent shut off and no-start failures. The problem began in late 2024 and continued through January 2025, throughout 2025, 2026, and is still occurring. The truck has randomly shut off while driving and has failed to restart at different times. This creates a serious safety risk in traffic and on the freeway because loss of power can cause an ... Read more
Incident date: Mar 27, 2026
The multipurpose front camera on my 2017 Acura MDX failed with DTC U3000‑49, disabling LKAS, ACC, CMBS, and FCW. Acura issued Service Bulletin 23‑008 acknowledging a software defect, but my VIN was denied eligibility despite matching the bulletin’s criteria. This is a safety‑critical failure affecting many owners, and Acura is forcing consumers to pay for camera replacement instead of prov... Read more
Incident date: Mar 27, 2026
The multipurpose front camera on my 2017 Acura MDX failed with DTC U3000‑49, disabling LKAS, ACC, CMBS, and FCW. Acura issued Service Bulletin 23‑008 acknowledging a software defect, but my VIN was denied eligibility despite matching the bulletin’s criteria. This is a safety‑critical failure affecting many owners, and Acura is forcing consumers to pay for camera replacement instead of prov... Read more
Incident date: Mar 27, 2026
I am reporting a premature failure of the daytime running light (DRL) system on my Range Rover Velar. Both DRLs have failed within approximately one year of each other, indicating a likely systemic defect rather than normal wear. The DRLs are integrated LED components within the headlamp assembly and are not serviceable independently. When the DRL fails, the entire headlight assembly must typicall... Read more
Incident date: Apr 8, 2026
On cold days the dashboard is showing a foreign language.
Incident date: Apr 24, 2026
Going 80 on the fwy. It stared shaking, engine light came on. Immediately go off the fwy as soon as I stopped it died and wouldn’t start.
Incident date: Apr 24, 2026
The steering left side electrical components quit working at the same time without warning. This is all related to the Air Bag clock spring a serious safety defect that disables the airbag and possibly horn. I have taken the vehicle to a Hyundai dealership for diagnostics and this is what was found. "Needs immediate attention [Primary]: SSD : STEERING OR SUSPENSION DIAGNOSIS Air Bag - Clockspri... Read more
Incident date: Apr 4, 2026
The contact owns a 2015 Ford F-150. The contact stated that while driving on the highway at an undisclosed speed, the transmission unexpectedly downshifted. The vehicle was taken to the dealer; however, the failure could not be to duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 26V237000 (Power Train... Read more
Incident date: Apr 4, 2026
The contact owns a 2023 Hyundai Palisade. The contact received notifications of NHTSA Campaign Numbers: 26V034000 (Air Bags) and 25V607000 (Seat Belts); however, the parts to do the recall repairs were not yet available. The dealer was contacted several times. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the i... Read more
CADILLAC
ESCALADE ESV
(2019) - ENGINE
Apr 24, 2026
Incident date: Apr 24, 2026
Hi, my name is [XXX] . I rented a car through [XXX] , and I need to report serious mechanical issues. All of the spark plugs are not secured, as they are missing screws, and oil is present. The only reason i know is because of the check light engine being on one minute and off the next. I chose to get it looked at and when being examined it was a noticed Additionally, the cooling reservoir tank is... Read more
CADILLAC
ESCALADE ESV
(2025) - WHEELS
Apr 24, 2026
Incident date: Apr 17, 2026
I was driving down [XXX] towards [XXX] to go and pick up kids from school. All of a sudden I heard a weird noise and the next second the steering wheel got pulled to the right very hard as if tire came off and this resulted me hitting the curb and after stopping the car I got out to see and then I noticed the whole control arm was broken which resulted in wheel turning right very hard. INFORMATI... Read more
Incident date: Jan 29, 2026
The gas pedal failed to work on three separate occasions. The car essentially went into “limp” mode where the whole car stop driving out of nowhere. These models of Honda are known for the head gasket prematurely going out which has caused me car to have multiple misfires, warning lights, loss of power. The problem has been confirmed by the dealership and an independent mechanic.
Incident date: Apr 2, 2026
The contact owns a 2021 GMC Sierra 1500. The contact stated that while her son was driving 55 MPH and depressing the brake pedal, the vehicle failed to slow down as intended. The driver attempted to use the parking brake to slow the vehicle, but the vehicle failed to slow down. The message “Braking System Failure” was displayed. The driver pulled over to the side of the road, and the passenger... Read more
Incident date: Apr 2, 2026
The digitizer in my car's infotainment system malfucntions every time the car is on. It changes what is showing on the screen, what is playing from the speakers, etc. The system acts like a ghost is touching it. There have been times where I am driving and my navigation map is showing, but my screen changes to a different screen, or zooms out to a completely different part of the world, not allowi... Read more
Incident date: Apr 2, 2026
The digitizer in my car's infotainment system malfucntions every time the car is on. It changes what is showing on the screen, what is playing from the speakers, etc. The system acts like a ghost is touching it. There have been times where I am driving and my navigation map is showing, but my screen changes to a different screen, or zooms out to a completely different part of the world, not allowi... Read more
Incident date: Apr 19, 2026
I was on the on-ramp getting on the highway and whenever I started to increase speed and try to get over into the next lane, I noticed the car all of a sudden jumped a little bit and then it started consistently jumping in the check engine light was flashing, and I couldn’t keep the car over what ended up being 50 mph anytime I tried to go over 50 mph. The car jumped in was shaking pretty pretty... Read more
Incident date: Jan 15, 2025
I was on the Highway and had the vehicle on cruise control, the super cruise was not available the entire trip. Suddenly a warning came on saying that supper cruise was not available please take the wheel, the truck started slowing down drastically while I’m doing 70mph which is the speed limit. I put my foot on the brake to disengage the cruise control but that did not work. I had to push the c... Read more
Incident date: Apr 20, 2026
Airbag clock spring has caused my airbag light to illuminate every time the steering wheel is turned there is clicking as well. There has been no reason my airbag lights should be illuminated.
Incident date: Apr 17, 2026
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at 60 MPH, they struck a hog in a T-boned crash. The vehicle was towed to an autobody facility. After the crash, the airbag signal turned off. The driver noticed smoke emerging from the front of the vehicle, but no fire was present. A police report was filed. There was an air releasing sound detected, and the driver hesita... Read more
Crash
Incident date: Apr 17, 2026
My 2020 Hyundai Palisade has an excessive and dangerous oil consumption defect. The vehicle consumes approximately 3/4 of a quart of oil every 1,000 miles. At a standard 8,000-mile oil change interval, the engine loses more oil than it holds between services. At approximately 185,000 miles, my vehicle stalled on the interstate with my family inside the vehicle. Upon inspection, the engine was cri... Read more
Incident date: Feb 3, 2025
The contact owns a 2016 Toyota Tundra. The contact stated that while driving at slower speeds, the vehicle stalled while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the fuel pump and other fuel pump-related parts needed to be replaced. The vehicle was not repaired because th... Read more
Incident date: Apr 15, 2026
The contact owns a 2016 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly stalled, with the powertrain warning light illuminated. The vehicle was restarted but hesitated while driving. The dealer was contacted and confirmed that the VIN was associated with NHTSA Campaign Number: 26V237000 (Power Train). The contact was informed that the part to do ... Read more
Incident date: Mar 16, 2026
My engine coolant temperature sensor failed. Replaced it and still not fixing the issue. This takes my steering assist away as they are all interlinked? I have seen on forms this is a common issue. This has the potential to blow up my engine, I’m not sure how this is not a recall with so many 2020-2026 blazer owners having the same issue.
Incident date: Mar 14, 2026
The issue is regarding the “Traffic Sign Assist” (Owner’s Manual page 221) feature of the Adaptive Cruise Control System. Vehicle will be made available if requested. The function of the "Traffic Sign Assist" is to monitor roadside "Speed Limit" signs and the cruise control will increase or decrease speed to stay within the permissible legal speed limit. The system worked except occasion... Read more
Incident date: Apr 5, 2026
I have super white (040) paint and it's flaking off due to original manufacturer paint defect. Paint is flaking off my passenger back door and a large piece/area of roof. flakes of paint will come off at highway speeds, creating a vision hazard for drivers behind me or a distraction when flakes hit the windshield.
Incident date: Apr 5, 2026
bought that as used at low milage with good service history indicated with pcm twice made me believe to trust as reliability and regular check ups. carfax is not really honest, as well as I learned that powertrain itself has nothing to mechanism but actually programing meaning actual PCM itself has troubleshoots and not at its stability. It caused no speed on dash board sometimes even though got s... Read more
Incident date: Apr 5, 2026
bought that as used at low milage with good service history indicated with pcm twice made me believe to trust as reliability and regular check ups. carfax is not really honest, as well as I learned that powertrain itself has nothing to mechanism but actually programing meaning actual PCM itself has troubleshoots and not at its stability. It caused no speed on dash board sometimes even though got s... Read more
Incident date: Apr 16, 2026
On March, while I was leaving to take my children to school, I discovered a loud, heavy metallic knocking sound coming from the engine of my 2019 Ram 1500 Classic. As I depressed the gas pedal, the knocking frequency increased immediately with the engine RPMs. Prior to this total failure, I had noticed the truck feeling hesitant and "stuttering" when I was trying to accelerate from red lights in t... Read more
Incident date: Apr 16, 2026
On March, while I was leaving to take my children to school, I discovered a loud, heavy metallic knocking sound coming from the engine of my 2019 Ram 1500 Classic. As I depressed the gas pedal, the knocking frequency increased immediately with the engine RPMs. Prior to this total failure, I had noticed the truck feeling hesitant and "stuttering" when I was trying to accelerate from red lights in t... Read more
Incident date: Apr 17, 2026
A steering control module in my steering wheel failed which makes the lane keeping warning not operate correctly and the steering wheel not straight it's set at an angle to the right so when you're driving down the road you have to have it constantly turn to the right a little bit in order to go straight down the road in order to fix it you have to replace the entire steering wheel which is about ... Read more
Incident date: Apr 17, 2026
I was leaving my house to head to work. When I turned on the highway. The car randomly stopped accelerating. No warning or anything just stopped going. Pulled over to the side and shut it off for five mins. Turned it back on by the car won’t move at all. Not forward not back. Call a tow truck and took it to a shop. There I was told there was a recall on the mechatronic system of these cars and s... Read more
Incident date: Apr 17, 2026
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that there was a slight shaking coming from the steering while driving at various speeds. The check engine warning light was illuminated. The contact was concerned about driving the vehicle. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering). The local dealer was contacted, but the vehicle was no... Read more
CADILLAC
ESCALADE ESV
(2021) - SERVICE BRAKES
Apr 20, 2026
Incident date: Apr 20, 2026
On April 11 2026, I was involved in a serious accident involving my 2026 Tesla Model Y. At the time of the incident, I was returning home from my daughter’s event in downtown and had just entered my residential driveway. As I approached the driveway, I applied the brakes and slowed the vehicle. While momentarily stationary or near-stationary, I spoke to my wife, who was seated in the front passe... Read more
Crash
2 injured
Incident date: Apr 2, 2026
The contact owns a 2019 Chevrolet Traverse. The contact stated that while the vehicle was in park(P), the vehicle failed to turn off with the message “Shift to Park” displayed. The contact stated that several attempts were required to turn off the vehicle. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failu... Read more
CADILLAC
ESCALADE ESV
(2022) - ELECTRICAL SYSTEM
Apr 19, 2026
Incident date: Apr 15, 2026
This is related to the 2025/2026 Ram 3500 U1412 code relating to anti lock brake system. On this date I got an ABS warning light and check engine light. The vehicle would not turn off, was not sure if it was in gear or not, and multiple other lights came on the dash. Vehicle towed to dealership. They said they could not reproduce the error and that all the codes disappeared due to the batteries dy... Read more
Incident date: Nov 7, 2025
David the Mitsubishi technician drove with me today and witnessed the issues with the adaptive cruise control system. 1. Slow to gain speed on resume in any situation. 2. Car slamming on brakes when sensing a car at a red light, when a car leaves the lane that I am in and there is a stopped car at a red light or not stopping at all. 3. When making a turn into a left or right lane, car will n... Read more
Incident date: Apr 17, 2026
It has a miss in cylinder 2. I understand there is a recall about this problem and I would like Ford to take care of problem. I have been driving Fords since 1960 and I also retired from a Ford dealership in Texas after 22+ years of service. Would like to hear back from you on this matter.
CADILLAC
ESCALADE ESV
(2021) - WHEELS
Apr 18, 2026
Incident date: Apr 6, 2026
Purchased this car straight out for 4000 from deans car lot in Winchester ky over a week ago. They didn't tell me I had missing fog lights. Keyfob to far was so beat up and bent I could barely get in my car or lock my car not to mention they sent me home in that car with all 4 different brand tires and 4 different sizes. A couple tires are even plugged !! And no wouldn't help me fix any of them. ... Read more
Incident date: Feb 14, 2026
Spontaneous sunroof shatter.
Incident date: Mar 27, 2026
We told a driver with Waymo months ago when he was mapping the pickup route for the Waymos NOT to have them come in our very busy driveway. He did not do as we requested and from that point on they have been coming into our driveway which is private property. If you could please advise them not to enter our driveway that would be great. I have witnessed them beep their horns repeatedly when there'... Read more
Incident date: Mar 27, 2026
We told a driver with Waymo months ago when he was mapping the pickup route for the Waymos NOT to have them come in our very busy driveway. He did not do as we requested and from that point on they have been coming into our driveway which is private property. If you could please advise them not to enter our driveway that would be great. I have witnessed them beep their horns repeatedly when there'... Read more
Incident date: Mar 30, 2026
The radio/audio system has twice stopped working completely during travel--without warning--which is a safety issue since no emergency alerts can be received. The outage cannot be fixed by turning off the radio or any known practical intervention while the vehicle is moving. Audio reading of incoming text messages also fails. AM/FM/SiriusXM are all affected. Audio resumes at the next vehicle start... Read more
Incident date: Mar 30, 2026
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that when in reverse, the back-over prevention camera would display a distorted or black s... Read more
Crash
Incident date: Jun 12, 2025
When I’m stopped, the car sometimes shuts off. The horn works intermittently. When I start the car, it feels like it’s going to stall. At times, all of the dashboard warning lights come on. Also, when I’m backing out of my driveway with nothing behind me, the car will sometimes automatically brake hard.
Incident date: Jun 12, 2025
I just bought a 2002 Jeep Grand Cherokee with the VIN number listed above. I saw that there was a recall where the dealer had to put on trailer hitches on the vehicle as without it if rear ended the gas tank could explode. I understand this is a older vehicle but do they not service recalls anymore for something like that??? It could explode it hit in the back. When I put my VIN in it says no ou... Read more
Incident date: Apr 14, 2026
The vehicle infotainment system including the touchscreen display and Connectivity Master Unit malfunctioned. The touchscreen operates without driver input, the system freezes or glitches, audio activates unexpectedly, and phone functions behave erratically. The vehicle and components are available for inspection upon request. While the vehicle was being driven, the system initiated actions withou... Read more
Incident date: Apr 16, 2026
The contact owns a 2025 Acura RDX. The contact stated that while driving approximately 70-75 MPH, the steering wheel was pulling to the right, and the vehicle unintendedly attempted to switch lanes. The contact swerved to avoid another vehicle. Several unknown lights were illuminated. The Lane Departure/Lane Keep Assist feature was previously turned off by the owner. While driving around a curve, ... Read more