Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: May 19, 2016
WATER LEAKS THROUGH FRONT DRIVER SEAL TUBES. WHEN STATIONARY THE FLOOR GETS FLOODED WITH WATER. BEING LEAKING AS LONG AS I HAVE HAD THE CAR 2016 AUGUST. *TR
Incident date: May 5, 2020
LOW BEAM HEADLIGHTS ARE SO DIM YOU CAN'T SEE AT NIGHT. ALREADY PUT IN NEW BULBS. WE JUST BOUGHT THE CAR ON 5/5/2020. *TR
Incident date: May 4, 2020
THIS MODEL CADILLAC HAS BEEN HAVING NUMEROUS COMPLAINS OVER THE YEARS, DUE TO SCREENS CRACK OVERNIGHT, IT HAPPENED TO ME ONCE BUT THE DEALER REPLACED IT, BUT NOW THAT I DON'T HAVE WARRANTY IT HAPPENED ONCE AGAIN AND THEY ARE TRYING TO CHARGE 1500, THIS IS A VERY WELL KNOWN ISSUE AMONG CADILLAC CUE OWNERS, AND IS SOMETHING CADILLAC NEEDS TO TAKE ACCOUNT FOR AND DO A RECALL ON A SCREEN THAT DOESN'T... Read more
Incident date: Jan 15, 2019
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING WITH THE AIR CONDITION ACTIVATED, THE WINDOWS AND THE WINDSHIELD BECAME FOGGY. ADDITIONALLY, WHILE DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD AND THE WINDOWS BECAME FOGGY. THE CONTACT MANUALLY WIPED THE WINDSHIELD TO DRIVE SAFELY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TRANSFERRED THE CONTACT TO CLASSIC C... Read more
Incident date: Feb 3, 2020
I WAS PARKED IN MY DRIVEWAY AND OPENED THE DOOR AND FOUND ABOUT 3 INCHES OF WATER ON BOTH THE DRIVERS AND PASSENGER SIDE. I FELT THE SIDE PANELS, UNDER DASH, TOP OF DASH, HEADLINER, WINDOWS AND ALL WERE DRY. THE SEATS AND THE MIDDLE COLUMN COMPARTMENT FELT DAMP. I LOOKED ONLINE AND FOUND THERE WERE COMPLAINTS OF THE DRAIN TUBES LEAKING. AS THE WEEK WENT ON I NOTICED THE CAR WAS STARTING TO GET MOL... Read more
Incident date: Feb 3, 2020
I WAS PARKED IN MY DRIVEWAY AND OPENED THE DOOR AND FOUND ABOUT 3 INCHES OF WATER ON BOTH THE DRIVERS AND PASSENGER SIDE. I FELT THE SIDE PANELS, UNDER DASH, TOP OF DASH, HEADLINER, WINDOWS AND ALL WERE DRY. THE SEATS AND THE MIDDLE COLUMN COMPARTMENT FELT DAMP. I LOOKED ONLINE AND FOUND THERE WERE COMPLAINTS OF THE DRAIN TUBES LEAKING. AS THE WEEK WENT ON I NOTICED THE CAR WAS STARTING TO GET MOL... Read more
Incident date: Feb 3, 2020
I WAS PARKED IN MY DRIVEWAY AND OPENED THE DOOR AND FOUND ABOUT 3 INCHES OF WATER ON BOTH THE DRIVERS AND PASSENGER SIDE. I FELT THE SIDE PANELS, UNDER DASH, TOP OF DASH, HEADLINER, WINDOWS AND ALL WERE DRY. THE SEATS AND THE MIDDLE COLUMN COMPARTMENT FELT DAMP. I LOOKED ONLINE AND FOUND THERE WERE COMPLAINTS OF THE DRAIN TUBES LEAKING. AS THE WEEK WENT ON I NOTICED THE CAR WAS STARTING TO GET MOL... Read more
Incident date: Mar 5, 2020
THE HEADLIGHTS ARE DIM AT NIGHT AND ALMOST TRANSLUCENT DURING THE DAY. I UNDERSTAND THAT THERE IS NO RECALL AT THIS TIME BUT THE HEADLIGHTS ARE A SAFETY ISSUE. NOT ONLY IT IS A SAFETY ISSUE IS A COSTLY ONE AT THAT WHICH THE OWNER HAS TO FOOT THE BILL WHICH IS BAD BUSINESS AND DECEIVING THE CADILLAC OWNERS. THIS SHOULD BE LOOKED INTO BECAUSE APPERANTLY I AM NOT THE ONLY ONE HAVING THIS ISSUE AND GM... Read more
Incident date: May 4, 2020
1) AIR BAG LIGHT COMES ON IN VEHICLE. 2) R-134 LEAKS 3) BODY AND OR REAR REVERSE LIGHT FIXTURE HAS CONDENSATION AND WATER GETS IN AREA IN FRONT OF SUNROOF. 4) REAR BACK DOOR NO UNLOCK ALL THE TIME. 5) POWERTRAIN WORK PERFORMED AT DEALER AND EXPERIENCING SLIPPING. 6) STEERING COLUMN NOISE/CLUNK
Incident date: May 4, 2020
1) AIR BAG LIGHT COMES ON IN VEHICLE. 2) R-134 LEAKS 3) BODY AND OR REAR REVERSE LIGHT FIXTURE HAS CONDENSATION AND WATER GETS IN AREA IN FRONT OF SUNROOF. 4) REAR BACK DOOR NO UNLOCK ALL THE TIME. 5) POWERTRAIN WORK PERFORMED AT DEALER AND EXPERIENCING SLIPPING. 6) STEERING COLUMN NOISE/CLUNK
Incident date: May 4, 2020
1) AIR BAG LIGHT COMES ON IN VEHICLE. 2) R-134 LEAKS 3) BODY AND OR REAR REVERSE LIGHT FIXTURE HAS CONDENSATION AND WATER GETS IN AREA IN FRONT OF SUNROOF. 4) REAR BACK DOOR NO UNLOCK ALL THE TIME. 5) POWERTRAIN WORK PERFORMED AT DEALER AND EXPERIENCING SLIPPING. 6) STEERING COLUMN NOISE/CLUNK
Incident date: Feb 2, 2020
ENGINE FAILURE DO TO POOR DESIGN AND OIL LEAKS. I HAD THIS HAPPEN ON THE HIGHWAY WITCH IS VERY DANGEROUS. THE WHOLE ENGINE NEEDS RECALLED. THE ELECTRICAL SYSTEM IS A NIGHT ONE MY FUSE BOX'S NEEDED REPLACED BECAUSE A FUSE BURNED OUT, WITCH MELTED A GOOD PORTION OF IT. MAJOR FIRE HAZARD!!!!
Fire
Incident date: Feb 2, 2020
ENGINE FAILURE DO TO POOR DESIGN AND OIL LEAKS. I HAD THIS HAPPEN ON THE HIGHWAY WITCH IS VERY DANGEROUS. THE WHOLE ENGINE NEEDS RECALLED. THE ELECTRICAL SYSTEM IS A NIGHT ONE MY FUSE BOX'S NEEDED REPLACED BECAUSE A FUSE BURNED OUT, WITCH MELTED A GOOD PORTION OF IT. MAJOR FIRE HAZARD!!!!
Fire
Incident date: Jun 1, 2017
ON LIGHTS THEY ARE VERY DIM, MAKEING IT A RIST TO DRIVE AT NIGHT, SAFTY. ON BRAKE MAKES A SQUEEL WHEN APPLYING, HAD IT IN TO SERVICE SEVERAL TIMES ,THEY SAY NOTHING IS WRONGWITH IT. CADALICS SHOULD NOT MAKE NOISE LIKE THAT MAKES POEPLE LOOK AT CAR LIKE SOMETHINGS WRONG WITH IT,WHICH IT IS.
Incident date: Jun 1, 2017
ON LIGHTS THEY ARE VERY DIM, MAKEING IT A RIST TO DRIVE AT NIGHT, SAFTY. ON BRAKE MAKES A SQUEEL WHEN APPLYING, HAD IT IN TO SERVICE SEVERAL TIMES ,THEY SAY NOTHING IS WRONGWITH IT. CADALICS SHOULD NOT MAKE NOISE LIKE THAT MAKES POEPLE LOOK AT CAR LIKE SOMETHINGS WRONG WITH IT,WHICH IT IS.
Incident date: Apr 1, 2020
THERE IS ALREADY A CLASS ACTION LAWSUIT REGARDING THE HEADLIGHTS FOGGING AND DIMMING WHILE DRIVING ON THIS MODEL VEHICLE. BOTH DRIVER SIDE AND PASSENGER SIDE LIGHTS FOG, WHICH CAUSES THE HEADLIGHTS TO BOTH DIM AND GO OUT CAUSING THOUSANDS OF DOLLARS WORTH OF REPAIR. I HAVE NOW HAD TO HAVE MINE REPLACED TWICE DUE TO FOGGING IN THE HEADLIGHT ASSEMBLY. THIS PROBLEM HAPPENS REGARDLESS OF BEING STAT... Read more
Incident date: Apr 10, 2020
MY DRIVERS SIDE SEAT BACK HAS A BURN WHOLE CAUSED BY SEAT HEATER WHILE DRIVING.
Incident date: Apr 14, 2020
MY REAR DIFFERENTIAL SYS IS MAKING A LOUD GRINNING NOISE, I CONTACTED CADILLAC CUSTOMER SERVICE 04/28/20, TO SEE IF IT UNDER RECALL STATUS AND I WAS ADVISED IT WAS NOT. I HAVE RESEARCHED THAT THIS IS A VERY COMMON PROBLEM FOR THE 2014 CTS. I HAVE 98139 ON MY CADILLAC AND I DON'T THINK I SHOULD HAVE PROBLEMS LIKE THIS. THAT LOUD GRINNING AND WHINING SOUND IS VERY ANNOYING AND EMBARRASSING. I THOUG... Read more
Incident date: Apr 18, 2020
ENGINE SOUNDS LIKE A TRUCK, WHILE DRIVING. JUST PURCHASED THE VEHICLE. 30,000 MILES ON ODOMETER.
Incident date: Apr 18, 2020
ENGINE SOUNDS LIKE A TRUCK, WHILE DRIVING. JUST PURCHASED THE VEHICLE. 30,000 MILES ON ODOMETER.
Incident date: Apr 18, 2020
ENGINE SOUNDS LIKE A TRUCK, WHILE DRIVING. JUST PURCHASED THE VEHICLE. 30,000 MILES ON ODOMETER.
Incident date: Jan 1, 2017
I HAVE BEEN HAVING PROBLEMS WITH MY HEADLIGHTS FOR ABOUT 3 YEARS.MY HEADLIGHTS ARE SO DIM I HAVE REPLACED THE LOW BEAM BULBS 4TIMES. IT'S COST ME 100.00 EVERY TIME. I TOOK IT TO THE DEALERSHIP MORE THAN ONCE AND THEY SAID IT NEEDS NEW HEADLIGHTS, THE WHOLE ASSEMBLY. I CAN'T AFFORD IT. IT'S BECAUSE OF MOISTURE INSIDE THE HEADLIGHT GLASS. WELL AFTER COMPLAINING FOR 3 YEARS I FINALLY GOT A LETTER IN ... Read more
Crash
Incident date: Jan 1, 2017
I HAVE BEEN HAVING PROBLEMS WITH MY HEADLIGHTS FOR ABOUT 3 YEARS.MY HEADLIGHTS ARE SO DIM I HAVE REPLACED THE LOW BEAM BULBS 4TIMES. IT'S COST ME 100.00 EVERY TIME. I TOOK IT TO THE DEALERSHIP MORE THAN ONCE AND THEY SAID IT NEEDS NEW HEADLIGHTS, THE WHOLE ASSEMBLY. I CAN'T AFFORD IT. IT'S BECAUSE OF MOISTURE INSIDE THE HEADLIGHT GLASS. WELL AFTER COMPLAINING FOR 3 YEARS I FINALLY GOT A LETTER IN ... Read more
Crash
Incident date: Jan 1, 2017
I HAVE BEEN HAVING PROBLEMS WITH MY HEADLIGHTS FOR ABOUT 3 YEARS.MY HEADLIGHTS ARE SO DIM I HAVE REPLACED THE LOW BEAM BULBS 4TIMES. IT'S COST ME 100.00 EVERY TIME. I TOOK IT TO THE DEALERSHIP MORE THAN ONCE AND THEY SAID IT NEEDS NEW HEADLIGHTS, THE WHOLE ASSEMBLY. I CAN'T AFFORD IT. IT'S BECAUSE OF MOISTURE INSIDE THE HEADLIGHT GLASS. WELL AFTER COMPLAINING FOR 3 YEARS I FINALLY GOT A LETTER IN ... Read more
Crash
Incident date: Apr 22, 2019
I HAVE A WARNING SERVICE SIDE DETECTION ON MY DIC AND I TOOK IT TO THE CADILLAC DEALERSHIP AND THEY WANT TO CHARGE ME $1500 TO CHANGE A MODULE IN THE REAR BUMPER. THEY KNOW THAT THIS A COMMON ISSUE WITH A LOT OF GM VEHICLES ESPECIALLY CADILLAC. I WANT TO FILE A COMPLAINT AGAINST THIS AND ASK FOR A RECALL BECAUSE I WAS TOLD THAT IF I DON'T FIX THIS ISSUE IT WILL STOP OTHER THINGS IN VEHICLE FROM W... Read more
Incident date: Apr 22, 2020
CAR WILL NOT START WHEN I TURN THE KEY CHECKED THE FUSES ALL GOOD CHECK THE BATTERY GOOD. THEN IT STARTED NEXT DAY DROVE HOME FROM WORK AND POWER TURNED OFF IN THE MIDDLE OF THE STREET POWER STEERING STARTED TO LOCK AS I MANAGED TO PULL OFF IN TO A PARKING LOT. STARTED ONCE AGAIN, MADE IT HOME. NEXT DAY WAS ABLE TO STARD VEHICLE DROVE TO WORK, ONCE IT WAS TIME FOR ME TO HEAD HOME TRIED STARTING C... Read more
Incident date: Apr 22, 2020
CAR WILL NOT START WHEN I TURN THE KEY CHECKED THE FUSES ALL GOOD CHECK THE BATTERY GOOD. THEN IT STARTED NEXT DAY DROVE HOME FROM WORK AND POWER TURNED OFF IN THE MIDDLE OF THE STREET POWER STEERING STARTED TO LOCK AS I MANAGED TO PULL OFF IN TO A PARKING LOT. STARTED ONCE AGAIN, MADE IT HOME. NEXT DAY WAS ABLE TO STARD VEHICLE DROVE TO WORK, ONCE IT WAS TIME FOR ME TO HEAD HOME TRIED STARTING C... Read more
Incident date: Apr 22, 2020
CAR WILL NOT START WHEN I TURN THE KEY CHECKED THE FUSES ALL GOOD CHECK THE BATTERY GOOD. THEN IT STARTED NEXT DAY DROVE HOME FROM WORK AND POWER TURNED OFF IN THE MIDDLE OF THE STREET POWER STEERING STARTED TO LOCK AS I MANAGED TO PULL OFF IN TO A PARKING LOT. STARTED ONCE AGAIN, MADE IT HOME. NEXT DAY WAS ABLE TO STARD VEHICLE DROVE TO WORK, ONCE IT WAS TIME FOR ME TO HEAD HOME TRIED STARTING C... Read more
Incident date: Apr 4, 2020
MY FAMILY RECENTLY PURCHASED 4 NEW TIRES MICHELIN ENERGY SAVER A/S 265/65/18. THE TIRES WERE PURCHASED IN NOVEMBER. WITH THE TIRES BEING UNDER 6 MONTHS OLD WE HAVE ALREADY EXPERIENCED THE FOLLOWING ISSUES. 4 SEPARATE FLAT TIRES. WHICH I GAVE MICHELIN THE BENEFIT OF THE DOUBT THAT ITS NOT COMPLETELY THERE FAULT FOR NAILS / SCREWS BEING IN ROADWAYS. BUT COMMON 4 FLATS IN A MATTER OF A FEW MONTHS WIT... Read more
Incident date: Apr 2, 2020
MINE IS THE TIMING CHAIN SLIPS CAUSED FROM WRONG VALVE COVER GASKET AND THE LIFE ON THE OIL
Incident date: Apr 2, 2020
MINE IS THE TIMING CHAIN SLIPS CAUSED FROM WRONG VALVE COVER GASKET AND THE LIFE ON THE OIL
Incident date: May 1, 2019
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PURCHASED, THE CONTACT BECAME AWARE OF A FRACTURE TO THE ELECTRONIC CONTROL PANEL. RAMEY PRINCETON CHEVROLET (135 FAIRMONT DR, PRINCETON, WV 24740, (304) 425-2134) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE FRACTURE WAS NORMAL WEAR AND TEAR. THE CONTACT WAS REFERRED TO... Read more
Incident date: Jan 1, 2020
LIGHT RECALL DOESN'T COVER ENTIRE ORIGINAL LIGHT AND I NEED TO GET IT REPLACED (OUT OF POCKET EXPENSE TO BE $1204.64). . THE CAR DID NOT HAVE OVER 100,000 MILES ON IT WHEN IT SHOWED ISSUES. HISTORY REPLACEMENTS PROVE THE WHOLE LIGHT MUST BE REPLACED.
Incident date: Apr 15, 2020
FUEL LEVEL SENSOR STOPPED WORKING , ALSO AFTER I GOTTEN MY TRANSMISSION REBUILT AND MY FRONT MOTOR MOUNT PLACED IN THE CAR NO LONGER CRANKS LIKE NORMAL . TAKES A WHILE TO TURN OVER, KEY SLIDES OUT , STEERING WHEEL IS HARD TO TURN WHILE DURING AND STEERING WHEEL JERKS IN THE OTHER DIRECTION WHILE TURNING . THE POWER STEERING HAS A LEAK AND ALSO THE AIR RIDE SUSPENSION HAS STOPPED WORKING LOWERED T... Read more
Incident date: Apr 15, 2020
FUEL LEVEL SENSOR STOPPED WORKING , ALSO AFTER I GOTTEN MY TRANSMISSION REBUILT AND MY FRONT MOTOR MOUNT PLACED IN THE CAR NO LONGER CRANKS LIKE NORMAL . TAKES A WHILE TO TURN OVER, KEY SLIDES OUT , STEERING WHEEL IS HARD TO TURN WHILE DURING AND STEERING WHEEL JERKS IN THE OTHER DIRECTION WHILE TURNING . THE POWER STEERING HAS A LEAK AND ALSO THE AIR RIDE SUSPENSION HAS STOPPED WORKING LOWERED T... Read more
Incident date: Apr 15, 2020
FUEL LEVEL SENSOR STOPPED WORKING , ALSO AFTER I GOTTEN MY TRANSMISSION REBUILT AND MY FRONT MOTOR MOUNT PLACED IN THE CAR NO LONGER CRANKS LIKE NORMAL . TAKES A WHILE TO TURN OVER, KEY SLIDES OUT , STEERING WHEEL IS HARD TO TURN WHILE DURING AND STEERING WHEEL JERKS IN THE OTHER DIRECTION WHILE TURNING . THE POWER STEERING HAS A LEAK AND ALSO THE AIR RIDE SUSPENSION HAS STOPPED WORKING LOWERED T... Read more
Incident date: Mar 3, 2020
AT ABOUT 100K I NOTICED THE AXLE SEALS ON THE REAR DIFFERENTIAL IS LEAKING. THERE ARE RECALLS ON THIS BUT NOT BASED ON MY VIN NUMBER. WHEN I NOTICED THIS THE CAR WAS ON A LIFT IN THE AIR BEING INSPECTED BY A MECHANIC.
Incident date: Apr 9, 2020
SEVERAL MONTHS AGO, AFTER WAITING IN LINE FOR TWO MINUTES WITH THE TRANSMISSION IN D AND THE VEHICLE IDLING, I STARTED TO DRIVE FORWARD. SUDDENLY THE VEHICLE CAME TO A SHUTTERING STOP. APPARENTLY THE TRANSMISSION SHIFTED ITSELF INTO P. RECENTLY THIS HAPPENED AGAIN BUT IT OCCURRED WHEN I WAS BACKING OUT OF MY GARAGE. I AM CONCERNED THAT THIS SELF SHIFTING INTO P MAY OCCUR WHEN I AM TRAVELLING AT SO... Read more
Incident date: Apr 18, 2020
54,189 MILES ON CAR CURRENTLY. SINCE JUNE OF 2019 MY CAR/ENGINE WILL COMPLETELY SHUT OFF AT A RED LIGHT, OR A COMING TO A STOP SIGN (BASICALLY COMPLETELY STOPPED OR COMING TO A STOP). ITS EVEN SHUT OFF WHILE IN REVERSE. WHEN THIS HAPPENS, THE GEAR IS STILL IN DRIVE. SO I THEN HAVE TO PUT THE CAR IN PARK,PRESS THE BRAKE AND START IT AGAIN. IT SPUTTERS TO START AGAIN, BUT IT STARTS. ITS GETTING MOR... Read more
Incident date: Apr 18, 2020
54,189 MILES ON CAR CURRENTLY. SINCE JUNE OF 2019 MY CAR/ENGINE WILL COMPLETELY SHUT OFF AT A RED LIGHT, OR A COMING TO A STOP SIGN (BASICALLY COMPLETELY STOPPED OR COMING TO A STOP). ITS EVEN SHUT OFF WHILE IN REVERSE. WHEN THIS HAPPENS, THE GEAR IS STILL IN DRIVE. SO I THEN HAVE TO PUT THE CAR IN PARK,PRESS THE BRAKE AND START IT AGAIN. IT SPUTTERS TO START AGAIN, BUT IT STARTS. ITS GETTING MOR... Read more
Incident date: Apr 18, 2020
54,189 MILES ON CAR CURRENTLY. SINCE JUNE OF 2019 MY CAR/ENGINE WILL COMPLETELY SHUT OFF AT A RED LIGHT, OR A COMING TO A STOP SIGN (BASICALLY COMPLETELY STOPPED OR COMING TO A STOP). ITS EVEN SHUT OFF WHILE IN REVERSE. WHEN THIS HAPPENS, THE GEAR IS STILL IN DRIVE. SO I THEN HAVE TO PUT THE CAR IN PARK,PRESS THE BRAKE AND START IT AGAIN. IT SPUTTERS TO START AGAIN, BUT IT STARTS. ITS GETTING MOR... Read more
Incident date: Aug 1, 2019
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT WAS INADEQUATE FOR NIGHT TIME DRIVING. THE VEHICLE WAS TAKEN TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788) WHERE THE PASSENGER'S SIDE HEADLIGHT WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 100,000.
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2018 CADILLAC XT5. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE BEYOND 50 FEET OF THE VEHICLE. THE VEHICLE WAS TAKEN TO PATTERSON CADILLAC LOCATED IN WICHITA FALLS, TX, WHERE IT WAS STATED THAT THE LIGHTS PERFORMED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE DEALER FOUND NO DEF... Read more
Incident date: Apr 1, 2019
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHT WAS NOT ADEQUATE FOR SAFE DRIVING. THE CONTACT STATED THAT IT WAS DIFFICULT TO SEE AT NIGHT WHILE DRIVING. HILTON HEAD CADILLAC (1090 FORDING ISLAND RD, BLUFFTON, SC 29910), WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED O... Read more
Incident date: Jan 1, 2020
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V038000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. AFTER CONTACTING HENNESSEY CADILLAC (3377 SATELLITE BLVD, DULUTH GA) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RE... Read more
Incident date: May 26, 2016
NO REMEDY FOR AIR BAG RECALL - RECALL ISSUED IN 2016. *TR
Incident date: Apr 1, 2018
MY CERTIFIED 2015 CADILLAC SRX LEFT THE DEALERSHIP AS AN UNSAFE VEHICLE! THE HEADLIGHTS (OR LACK THEREOF) ARE BARELY VISIBLE AT NIGHT OR IN THE RAIN. WHILE USING THE HEADLIGHTS, THERE IS NOT MUCH DIFFERENCE WHEN THE SWITCH IS OFF OR WHEN IT IS ON. THIS HAS LED TO SEVERAL "CLOSE CALLS' WHILE DRIVING. IN RESEARCHING THIS PROBLEM, IT APPEARS THERE ARE TENS OF THOUSANDS OF 2010-15 SRX'S THAT HAVE ... Read more
Incident date: Apr 13, 2020
CAR STARTS BUT WILL NOT GO INTO DRIVE OR REVERSE. UPON RESTARTING THE CAR, IT MAY OR MAY NOT GO WORK. WHEN IT DOES WORK THE CAR WILL NOT SHIFT INTO A HIGHER GEAR.
Incident date: Apr 8, 2020
WHILE DRIVING THE CAR WILL SHUT DOWN AND I WILL LOSE POWER STEERING AND POWER BRAKES AND I'M PRETTY SURE MY AIR BAGS ARE NOT WORKING EITHER
Crash
Incident date: Apr 8, 2020
WHILE DRIVING THE CAR WILL SHUT DOWN AND I WILL LOSE POWER STEERING AND POWER BRAKES AND I'M PRETTY SURE MY AIR BAGS ARE NOT WORKING EITHER
Crash