Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: May 3, 2020
PARASITIC BATTERY DRAIN. AFTER CHECKING ALTERNATOR, CURRENT WHILE REMOVING FUSES, CURRENT WHILE IN 'SLEEP' MODE, AND REPLACING BATTERY THREE TIMES THE CAR WILL RUN FOR TWO DAYS, ON THE THIRD DAY IT WILL NOT CRANK AND THE BATTERY IS TOTALLY DEAD. *TR
Incident date: Jun 18, 2020
SECOND TIME TIMING CHAIN FAILED CADILLAC SAYS 2007-2009 CADILLAC TIMING CHAINS HAVE A RECALL 11340C EXCEPT MY VIN # CAR IS NOT INCLUDED IN THE RECALLS I HAD TO PAY FOR BOTH REPAIR $1600 AND $2900 CADILLAC SHOULD REIMBURSE ME. *TR
Incident date: Jun 22, 2020
THE REAR LIFT DOOR ACCESS UNLOCKS ON IT'S OWN FREQUENTLY. THE WHOLE REAR DOOR LIFTED OPEN WHILE I WAS DRIVING. *TR
Incident date: Jun 22, 2020
THE REAR LIFT DOOR ACCESS UNLOCKS ON IT'S OWN FREQUENTLY. THE WHOLE REAR DOOR LIFTED OPEN WHILE I WAS DRIVING. *TR
Incident date: May 30, 2020
HEADLIGHTS ARE SO DIM AT NIGHT THAT IT IS UNSAFE TO DRIVE. HAD TO REPLACE THE ENTIRE HEADLIGHT UNITS. AIRBAG LIGHT ON INDICATING IT MIGHT NOT WORK. *TR
Incident date: May 30, 2020
HEADLIGHTS ARE SO DIM AT NIGHT THAT IT IS UNSAFE TO DRIVE. HAD TO REPLACE THE ENTIRE HEADLIGHT UNITS. AIRBAG LIGHT ON INDICATING IT MIGHT NOT WORK. *TR
Incident date: Jun 9, 2020
TL* THE CONTACT OWED A 2014 CADILLAC ATS. THE CONTACT STATED THAT WHILE HIS GIRLFRIEND WAS DRIVING 55 MPH AND HE WAS SITTING IN THE FRONT PASSENGER SEAT, SMOKE WAS SEEN COMING FROM THE HOOD. THE CONTACT STATED THAT NO WARNING LIGHTS WERE ILLUMINATED. THE DRIVER WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD, THE VEHICLE OCCUPANTS WERE ABLE TO EXIT THE VEHICLE SAFELY BEFORE THE VEHICLE WAS ENGULFED ... Read more
Fire
Incident date: Jun 15, 2020
I JUST GOT A OIL CHANGE, A WEEK LATER THE ENGINE LIGHT CAME ON, SO I THOUGHT IT NEEDS A TUNE UP SO I TOOK IT TO GET ONE AND THEY SAID IT DOES NOT NEED A TUNE UP, THEY HAVE A CODE( P0008) THEY SAID IS THE ENGINE POSITION SYSTEM PERFORMANCE, SOMETHING ABOUT A BELT THAT'S LOSE N IT NEEDS TO BE FIX SOON OR IT CAN BE DANGEROUS IF I DON'T FIX IT SO I LOOK AROUND AND SAW A RECALL ON THAT CODE, SO I WAS R... Read more
Incident date: Jun 15, 2020
I JUST GOT A OIL CHANGE, A WEEK LATER THE ENGINE LIGHT CAME ON, SO I THOUGHT IT NEEDS A TUNE UP SO I TOOK IT TO GET ONE AND THEY SAID IT DOES NOT NEED A TUNE UP, THEY HAVE A CODE( P0008) THEY SAID IS THE ENGINE POSITION SYSTEM PERFORMANCE, SOMETHING ABOUT A BELT THAT'S LOSE N IT NEEDS TO BE FIX SOON OR IT CAN BE DANGEROUS IF I DON'T FIX IT SO I LOOK AROUND AND SAW A RECALL ON THAT CODE, SO I WAS R... Read more
Incident date: Jun 15, 2020
TL* THE CONTACT OWNED A 2005 CADILLAC CTS. THE CONTACT STATED THAT WHILE THE DRIVER DROVE AT AN UNKNOWN SPEED, SHE APPLIED THE BRAKES TO AVOID HITTING AN ANIMAL AS A RESULT THE VEHICLE SWERVED, ROLLING OVER SEVERAL TIMES. THE CONTACT STATED THAT NO AIR BAGS DEPLOYED AS AND THE DRIVER'S SEAT BELT BECAME UNLATCHED AS THE DRIVER WAS EJECTED THROUGH THE REAR WINDOW. THE CONTACT STATED THERE WERE NO W... Read more
Crash
3 injured
Incident date: Jun 15, 2020
TL* THE CONTACT OWNED A 2005 CADILLAC CTS. THE CONTACT STATED THAT WHILE THE DRIVER DROVE AT AN UNKNOWN SPEED, SHE APPLIED THE BRAKES TO AVOID HITTING AN ANIMAL AS A RESULT THE VEHICLE SWERVED, ROLLING OVER SEVERAL TIMES. THE CONTACT STATED THAT NO AIR BAGS DEPLOYED AS AND THE DRIVER'S SEAT BELT BECAME UNLATCHED AS THE DRIVER WAS EJECTED THROUGH THE REAR WINDOW. THE CONTACT STATED THERE WERE NO W... Read more
Crash
3 injured
Incident date: Oct 1, 2017
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEAD LIGHTS ACTIVATED, THE ILLUMINATION WAS VERY DIM WHICH CREATED A VISIBILITY HAZARD FOR THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. KING CADILLAC LOCATED AT 1700 W. EVANS ST, FLORENCE, SC 29501, WAS NOTIFIED AND ADVISED THE CONTACT THAT THE HEADLIGHTS NEEDED TO BE REPLACED. TH... Read more
Incident date: May 22, 2020
THE TOUCH SCREEN FROZE UP AND HAD TO BE REPLACED THAT'S THE FIRST ISSUE. I REPLACED IT. NOW THE SECOND ISSUE THE TOUCH SCREEN STARTING CRACKING AND IT LOOKS LIKE SPIDER WEBS. I HAVE HEARD OTHERS HAS HAD THE SAME PROBLEM. I SHOULDN'T HAVE TO PAY OVER $1300 FOR SOMETHING THAT OBVIOUSLY HAS A DEFECT IN IT. *TR
Incident date: May 22, 2020
THE TOUCH SCREEN FROZE UP AND HAD TO BE REPLACED THAT'S THE FIRST ISSUE. I REPLACED IT. NOW THE SECOND ISSUE THE TOUCH SCREEN STARTING CRACKING AND IT LOOKS LIKE SPIDER WEBS. I HAVE HEARD OTHERS HAS HAD THE SAME PROBLEM. I SHOULDN'T HAVE TO PAY OVER $1300 FOR SOMETHING THAT OBVIOUSLY HAS A DEFECT IN IT. *TR
Incident date: Mar 16, 2020
SUNROOF FLOODING IN FRONT PASSENGER FLOOR, WATER SATURATION ON FRONT PASSENGER CARPET. *TR
Incident date: Jun 13, 2020
2015 CAR DRIFTS SLIGHTLY TO THE RIGHT. EVEN AFTER AN ALIGNMENT AND NEW TIRES. *TR
Incident date: Sep 23, 2018
THE ABS & TRACTION CONTROL INDICATORS COME UP ON THE SCREEN ALONG WITH CHECK AS I'M DRIVING. WHEN THIS HAPPENS MY BRAKES MAKE A WEIRD SOUND LIKE A SPRUNG SPRING AND THE BRAKES FEEL LIKE THEY'RE GONE BUT THEY'RE NOT. IT'S SCARY BE SURE I FEEL I MAY NOT BE ABLE TO STOP WHICH TO ME IS A SAFETY HAZARD. NO CODES SHOW EVEN THOUGH THE CHECK LIGHT CAME ON, BUT NONE OF THE INDICATOR LIGHTS EVER STAY ON VER... Read more
Incident date: Sep 23, 2018
THE ABS & TRACTION CONTROL INDICATORS COME UP ON THE SCREEN ALONG WITH CHECK AS I'M DRIVING. WHEN THIS HAPPENS MY BRAKES MAKE A WEIRD SOUND LIKE A SPRUNG SPRING AND THE BRAKES FEEL LIKE THEY'RE GONE BUT THEY'RE NOT. IT'S SCARY BE SURE I FEEL I MAY NOT BE ABLE TO STOP WHICH TO ME IS A SAFETY HAZARD. NO CODES SHOW EVEN THOUGH THE CHECK LIGHT CAME ON, BUT NONE OF THE INDICATOR LIGHTS EVER STAY ON VER... Read more
Incident date: Sep 23, 2018
THE ABS & TRACTION CONTROL INDICATORS COME UP ON THE SCREEN ALONG WITH CHECK AS I'M DRIVING. WHEN THIS HAPPENS MY BRAKES MAKE A WEIRD SOUND LIKE A SPRUNG SPRING AND THE BRAKES FEEL LIKE THEY'RE GONE BUT THEY'RE NOT. IT'S SCARY BE SURE I FEEL I MAY NOT BE ABLE TO STOP WHICH TO ME IS A SAFETY HAZARD. NO CODES SHOW EVEN THOUGH THE CHECK LIGHT CAME ON, BUT NONE OF THE INDICATOR LIGHTS EVER STAY ON VER... Read more
Incident date: Jun 1, 2020
THE VEHICLE SHAKES WHILE IDLING,HAPPENS ALL THE TIME. THE DEALER SHIP VERIFIED THAT THERE IS ENGINE VIBRATION DUE TO DEFECT IN ENGINE MOTOR MOUNTS. ITS VERY SCARY FEELING. FEELS LIKE THE ENGINE WILL SHUT OFF.
Incident date: Jun 12, 2020
2ND TIME THIS ISSUE OCCURRED. 1ST TIME WAS IN 2019 AND IT TOOK TWO WEEKS FOR THE DEALERSHIP TO FIGURE OUT IT WAS THE BATTERY. WHILE DRIVING THE CAR, THE ELECTRONICS GO CRAZY, THE ENGINE STOPS FOR A SPLIT SECOND, BRAKES ARE LOST FOR A SPLIT SECOND, CRUISE CONTROL TURNS OFF, EVERY POSSIBLE ALARM DISPLAYS ON THE DASH. THE DASH BEEPS, ALL OF THE LIGHTS FLASH, THE SPEED/PRESSURE/TEMPERATURE NEEDLES ... Read more
Incident date: Jun 12, 2020
2ND TIME THIS ISSUE OCCURRED. 1ST TIME WAS IN 2019 AND IT TOOK TWO WEEKS FOR THE DEALERSHIP TO FIGURE OUT IT WAS THE BATTERY. WHILE DRIVING THE CAR, THE ELECTRONICS GO CRAZY, THE ENGINE STOPS FOR A SPLIT SECOND, BRAKES ARE LOST FOR A SPLIT SECOND, CRUISE CONTROL TURNS OFF, EVERY POSSIBLE ALARM DISPLAYS ON THE DASH. THE DASH BEEPS, ALL OF THE LIGHTS FLASH, THE SPEED/PRESSURE/TEMPERATURE NEEDLES ... Read more
Incident date: Jun 3, 2020
WHEN AUTO STOP IS ENGAGE TAKING YOUR FOOT OFF THE BRAKE PEDAL FROM A COMPLETE STOP WHEN THE ENGINE STARTS BACK UP IT HAS A HARSH JERK SOMETIMES, IT FEELS AS THOUGH SOMEONE HAS HIT YOU FROM THE REAR. THIS BEEN GOING ON FOR THREE YEARS THE CAR HAS BEEN IN SERVICE TWICE FOR THIS PROBLEM THE SERVICE TECHNICIAN CANNOT DUPLICATE IT. *TR
Incident date: Jun 3, 2020
WHEN AUTO STOP IS ENGAGE TAKING YOUR FOOT OFF THE BRAKE PEDAL FROM A COMPLETE STOP WHEN THE ENGINE STARTS BACK UP IT HAS A HARSH JERK SOMETIMES, IT FEELS AS THOUGH SOMEONE HAS HIT YOU FROM THE REAR. THIS BEEN GOING ON FOR THREE YEARS THE CAR HAS BEEN IN SERVICE TWICE FOR THIS PROBLEM THE SERVICE TECHNICIAN CANNOT DUPLICATE IT. *TR
Incident date: Jan 1, 2020
WHEN FIRST STARTING IN THE MORNING, MY ESCALADE ESV MAKES HORRIBLE CLUNKING SOUNDS FROM THE TRANSMISSION. WHEN I PUT IT INTO GEAR, IT JUMPS FORWARD. WHILE DRIVING, THE TRUCK IS VERY JUMPY AND SHIFTS HARD. I DON'T DRIVE THE TRUCK HARD AS ITS MEANT FOR CRUISING AND NOT RACING. THE TRUCK HAS 31000 MILES ON IT CURRENTLY. I SEE THERE ARE OTHER COMPLAINTS WITH THE SAME ISSUE. GM NEEDS TO FIX THIS! *TR
Incident date: Jan 2, 2020
THE BLACK SHINY PLASTIC PIECES BEHIND THE REAR DOORS HAVE COME LOOSE ON BOTH SIDES. THE METAL CLIPS HAVE COME LOOSE FROM THE PLASTIC. THIS MAKES THE PLASTIC PIECES FLAP IN THE WIND. THIS SHOULD NOT BE HAPPENING AT 25000 MILES. I HAVE NOW GLUED THE PIECES BACK TOGETHER BUT I SHOULD NOT HAVE TO DO THIS ON AN $80,000 TRUCK. ALSO, THE PLASTIC UNDER THE WINDSHIELD HAS WAVES IN THE PLASTIC AND DOES NO... Read more
Incident date: May 7, 2020
BOUGHT MY CADILLAC 2015 SRX LAST APRIL 2019, IS HAS BEEN THRU ONE WINTER. JUST A FEW MONTHS BACK NOTICED A BURN IN THE SEAT BACK DOWN AT THE BEND WHILE CLEANING THE CAR. TOOK MY CAR TO QUANTRELL OF LEXINGTON, KY DEALER AND THEY WILL NOT COVER THE REPLACEMENT AND STATED THEY CALLED THE MANUFACTURER AND THEY WILL NOT COVER THE REPLACEMENT. I WAS TOLD IT WAS A SEAT WARMER MALFUNCTION. IT IS A MIR... Read more
Incident date: May 7, 2020
BOUGHT MY CADILLAC 2015 SRX LAST APRIL 2019, IS HAS BEEN THRU ONE WINTER. JUST A FEW MONTHS BACK NOTICED A BURN IN THE SEAT BACK DOWN AT THE BEND WHILE CLEANING THE CAR. TOOK MY CAR TO QUANTRELL OF LEXINGTON, KY DEALER AND THEY WILL NOT COVER THE REPLACEMENT AND STATED THEY CALLED THE MANUFACTURER AND THEY WILL NOT COVER THE REPLACEMENT. I WAS TOLD IT WAS A SEAT WARMER MALFUNCTION. IT IS A MIR... Read more
Incident date: Jun 8, 2020
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING AT 73 MPH, THE VEHICLE LOSS MOTIVE POWER WITHOUT WARNING. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE HOWEVER, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO HER RESIDENCE AND TOWED THE FOLLOWING DAY TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT... Read more
Incident date: Jun 3, 2020
I CANNOT GET MY VEHICLE REPAIRED IN THE ALLOTTED TIME DUE TO PARTS NOT BEING ON HAND ACCORDING TO THE DEALERSHIP. *TR
Incident date: Jun 3, 2020
I CANNOT GET MY VEHICLE REPAIRED IN THE ALLOTTED TIME DUE TO PARTS NOT BEING ON HAND ACCORDING TO THE DEALERSHIP. *TR
Incident date: Jun 3, 2020
I CANNOT GET MY VEHICLE REPAIRED IN THE ALLOTTED TIME DUE TO PARTS NOT BEING ON HAND ACCORDING TO THE DEALERSHIP. *TR
Incident date: Jun 9, 2020
2013 CADILLAC XTS CUE SYSTEM DISPLAY SCREEN HAS SPIDER CRACK THROUGH OUT THE SCREEN. IT DOES NOT RESPOND TO TOUCH. AFTER RESEARCHING THIS IS A COMMON ISSUE AND GM IS DOING NOTHING ABOUT IT! *TR
Incident date: Jun 8, 2020
I?M REALLY UPSET MY CAR WHEN I GOT IT HAD 92,000 MILES FIRST WEEK I GOT IT START TO SHUTTER THEN STALL WHILE AT STOP AND SHUT OFF OR DRIVING ON THE FREEWAY THEN JUST STALL AND LOOSE PIER AND SHUT OFF VERY UNSAFE AND I FEEL SCARED TO DRIVE THIS CAR I TOOK IT TO SO MANY SHOP AND THEY ALL CAN?T FIND THE ISSUE ON WHY IT STALLING AND SHUTTING OFF TOLD CADILLAC DEALER THEY SAID IT NEEDED UPDATE GUESS WH... Read more
Incident date: Jun 8, 2020
I?M REALLY UPSET MY CAR WHEN I GOT IT HAD 92,000 MILES FIRST WEEK I GOT IT START TO SHUTTER THEN STALL WHILE AT STOP AND SHUT OFF OR DRIVING ON THE FREEWAY THEN JUST STALL AND LOOSE PIER AND SHUT OFF VERY UNSAFE AND I FEEL SCARED TO DRIVE THIS CAR I TOOK IT TO SO MANY SHOP AND THEY ALL CAN?T FIND THE ISSUE ON WHY IT STALLING AND SHUTTING OFF TOLD CADILLAC DEALER THEY SAID IT NEEDED UPDATE GUESS WH... Read more
Incident date: Jun 8, 2020
I?M REALLY UPSET MY CAR WHEN I GOT IT HAD 92,000 MILES FIRST WEEK I GOT IT START TO SHUTTER THEN STALL WHILE AT STOP AND SHUT OFF OR DRIVING ON THE FREEWAY THEN JUST STALL AND LOOSE PIER AND SHUT OFF VERY UNSAFE AND I FEEL SCARED TO DRIVE THIS CAR I TOOK IT TO SO MANY SHOP AND THEY ALL CAN?T FIND THE ISSUE ON WHY IT STALLING AND SHUTTING OFF TOLD CADILLAC DEALER THEY SAID IT NEEDED UPDATE GUESS WH... Read more
CADILLAC
ESCALADE HYBRID
(2012) - STEERING
Jun 8, 2020
Incident date: Jun 8, 2019
TL* THE CONTACT OWNS A 2012 CADILLAC ESCALADE HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE WENT OVER A BUMP IN THE ROADWAY AND LOSS POWER STEERING FUNCTIONALITY WITHOUT WARNING. THE CONTACT PULLED OVER, TURNED OFF AND RESTARTED THE VEHICLE. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO BROTHERTON CADILLAC LOCATED AT 215 S... Read more
Incident date: Jun 24, 2019
MY HEADLIGHTS DO NOT PROVIDE ENOUGH LIGHT TO BE SAFE. I CANNOT SEE WHEN THEY ARE ON THE LOW BEAM, AND OTHERS FLASH THEIR LIGHTS AT ME AS IF TO SAY THEY CAN'T SEE ME EITHER. I CAN SEE WELL WHEN THE HIGH BEAMS ARE ON, THEN ONCOMING TRAFFIC FLASHES THEY ARE TOO BRIGHT AND BLINDING THEM. I HAVE SEEN NUMEROUS REPORTS OF THIS ISSUE FOR THIS VEHICLE ON THE INTERNET. THIS IS NOT AN ISOLATED INCIDENT. I H... Read more
Incident date: Mar 17, 2020
TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, HE WAS INFORMED THAT THE DRIVER'S SIDE HEADLIGHT WAS NOT ILLUMINATED. THE CONTACT INSPECTED THE VEHICLE AND CONFIRMED THAT THE HEADLIGHT WAS NOT ILLUMINATED. THE VEHICLE WAS TAKEN TO HERITAGE CADILLAC, INC. (303 W ROOSEVELT RD, LOMBARD, IL 60148) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SEAL ON THE ... Read more
Incident date: May 1, 2020
I HAVE THREE SEPARATE SITUATIONS WITH MY 2009 CADILLAC ESCALADE PLATINUM. THE UPPER DASH CLOSER TO THE WINDOW IS CRACKED ON BOTH THE DRIVER AND PASSENGER SIDE. ALSO THE CADILLAC ESCALADE WOODGRAIN SIGN LOCATED ON THE PASSENGER SIDE DASHBOARD IS CRACKED AS WELL. IS THIS A DEFECT? MY VEHICLE IS TYPICALLY STORED IN THE GARAGE BUT YET AND STILL MY DASHBOARD IS CRACKED. LASTLY, I RECEIVED A LETTER... Read more
Incident date: May 1, 2020
I HAVE THREE SEPARATE SITUATIONS WITH MY 2009 CADILLAC ESCALADE PLATINUM. THE UPPER DASH CLOSER TO THE WINDOW IS CRACKED ON BOTH THE DRIVER AND PASSENGER SIDE. ALSO THE CADILLAC ESCALADE WOODGRAIN SIGN LOCATED ON THE PASSENGER SIDE DASHBOARD IS CRACKED AS WELL. IS THIS A DEFECT? MY VEHICLE IS TYPICALLY STORED IN THE GARAGE BUT YET AND STILL MY DASHBOARD IS CRACKED. LASTLY, I RECEIVED A LETTER... Read more
Incident date: May 20, 2020
MY 2012 CADILLAC ESCALADE HYBRID ELECTRONIC POWER STEERING HAS FAILED.WHILE DRIVING THIS VEHICLE. A SERVICE POWER STEERING WARNING LIGHT HAS ILLUMINATED IN THE DASH AND THE VEHICLE ALMOST WENT OUT OF CONTROL WHILE I WAS ON A TWO LANE DUAL HIGHWAY. IT APPEARS THAT IT IS A MOTOR THAT IS MANUFACTURED IN JAPAN THAT HAS A WEAK SHAFT THAT IS KNOWN TO BREAKAGE. THE VEHICLE IS MORE THAN DIFFICULT TO TRY... Read more
Incident date: Jun 11, 2019
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE ENTERED THE HEADLAMP WHICH CAUSED THE HEADLIGHTS TO SHINE DIM WHILE DRIVING AT NIGHT OR IN LOW LIGHT CONDITIONS. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER WHERE THEY HAVE ACKNOWLEDGED A DEFECT WITH THE HEADLAMPS. THE CONTACT WAS PROVIDED A TIMELINE IN WHICH TO HAVE THE HEADLAMPS REPLACED OUT OF POCKET AND WOULD LA... Read more
Incident date: Mar 8, 2020
I HAD PURCHASED THE VEHICLE ON OR ABOUT JULY 2018 WITH THE MILEAGE BEING 91053. I DID NOT DRIVE AT NIGHT UNTIL ABOUT NOVEMBER 2018. I COULD NOT SEE WHERE I WAS GOING BECAUSE THE DRIVER SIDE LIGHT WAS SO DIM. I BOUGHT AND REPLACED BOTH FRONT LOW BEAM BULBS TO NO CHANGE IN SIGHT. FINALLY I RECEIVED A LETTER FROM CADILLAC ON APRIL 05, 2019 ABOUT REPLACING THE WHOLE UNIT SO I DID. THIS WAS ON APRIL 10... Read more
Incident date: Jun 2, 2020
THE AIR BAG ISSUE NOT BEING REPAIRED HAS CAUSED ELECTRICAL ISSUES. IT HAS CAUSE THE LOCKS TO GO UP AND DOWN, THE RADIO TO QUIT AND NOT COME ON, ALL ELECTRONICS IN DASH TO STOP WORKING WHILE DRIVING AND I RAN OFF THE ROAD BECAUSE I HAD NO CONTROL. TOOK IT TO A MECHANIC THAT WAS ABLE TO LET ME DRIVE IT AND NOT THE ELECTRICAL ISSUES ARE BACK. IT COMPLETELY SHUT DOWN WHILE I WAS TURNING ON A BYPASS AN... Read more
Incident date: Jun 2, 2020
THE AIR BAG ISSUE NOT BEING REPAIRED HAS CAUSED ELECTRICAL ISSUES. IT HAS CAUSE THE LOCKS TO GO UP AND DOWN, THE RADIO TO QUIT AND NOT COME ON, ALL ELECTRONICS IN DASH TO STOP WORKING WHILE DRIVING AND I RAN OFF THE ROAD BECAUSE I HAD NO CONTROL. TOOK IT TO A MECHANIC THAT WAS ABLE TO LET ME DRIVE IT AND NOT THE ELECTRICAL ISSUES ARE BACK. IT COMPLETELY SHUT DOWN WHILE I WAS TURNING ON A BYPASS AN... Read more
Incident date: Apr 27, 2020
SINCE PURCHASING CAR AS CERTIFIED USED FROM DEALERSHIP IN JANUARY 2020, THE OVERLY DIM LOW BEAMS HAVE BEEN AN ISSUE. CAN HARDLY SEE AT NIGHT, ESPECIALLY IN INCLEMENT WEATHER. I IMMEDIATELY FLAGGED THE PROBLEM, AND DEALERSHIP CHANGED OUT BULBS WHILE UNDER WARRANTY. THE PROBLEM CONTINUED. WELL, THE LOW VISIBILITY ULTIMATELY PARTICIPATED IN A RECENT RUN IN WITH A BEAR. CLEAR NIGHT, DRY ROADS, JUST DI... Read more
Crash
Incident date: Jun 2, 2020
THE CUE SYSTEM BECAME UNRESPONSIVE ABOUT 5 MONTHS AGO AND WILL RANDOMLY CHANGE MY RADIO STATIONS. TODAY THE FILM UNDER THE TOUCHSCREEN LOOKS CRACKED LIKE IT IS SPIDER WEBBING. THIS IS THE SECOND CUE SYSTEM IN MY CAR SINCE I BOUGHT IT BRAND NEW. THE FIRST ONE FAILED AFTER 2 YEARS AND WAS COVERED UNDER MY WARRANTY. THIS SECOND ONE STOPPED WORKING AFTER TWO YEARS AS WELL. IT IS SAD THAT THEY PUT A PR... Read more
Incident date: Jun 2, 2020
THE CUE SYSTEM BECAME UNRESPONSIVE ABOUT 5 MONTHS AGO AND WILL RANDOMLY CHANGE MY RADIO STATIONS. TODAY THE FILM UNDER THE TOUCHSCREEN LOOKS CRACKED LIKE IT IS SPIDER WEBBING. THIS IS THE SECOND CUE SYSTEM IN MY CAR SINCE I BOUGHT IT BRAND NEW. THE FIRST ONE FAILED AFTER 2 YEARS AND WAS COVERED UNDER MY WARRANTY. THIS SECOND ONE STOPPED WORKING AFTER TWO YEARS AS WELL. IT IS SAD THAT THEY PUT A PR... Read more
Incident date: May 23, 2020
I CURRENTLY HAVE THE CUE SCREEN HAS SPIDER WEBS INSIDE AND CRACK. IT IS OUT OF WARRANTY. I CALLED THE DEALERSHIP AND IT'S COSTING ME A $1,600 PLUS. I ONLY HAVE 75000 MILES ON THIS CAR. I DROVE 120 MILES IN SINCE MARCH. *TR