Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jun 18, 2019
I HAVE A 2012 CADILLAC SRX LUXERY THE VEHICLE HAS A MAJOR PROBLEM WITH THE LOW BEAM HEADLIGHTS , WHEN THEY ARE ON YOU CAN NOT SEE 30 FT I FRONT OF YOU. IWENT AS FAR TO CHANGE THE BULBS TO HALOGEN,S BUT THE ISSUE STILL REMAINS. I ABSOULUTELY REFUSE TO DRIVE IT AT NIGHT. AFTER LOOKING INTO THE PROBLEM I WAS ABLE TO DETERMIN THIS IS A PROBLEM WITH SRX,S FROM2012 TO 2015 . WITH NO SAFETY RECALLS ON TH... Read more
CADILLAC
CT6 PLUG-IN HYBRID
(2018) - POWER TRAIN
Jul 24, 2020
Incident date: Jul 23, 2020
LOSS OF ALL VEHICLE POWER WHILE TRAVELING ON THE FREEWAY AT HIGHWAY SPEEDS. VEHICLE CHECK ENGINE, POWER LIMITED, AND ELECTRIC MOTOR OVERHEAT WARNING LIGHTS COME ON. THE COMBUSTION ENGINE WILL NOT START, AND BATTERY POWER AVAILABILITY GOES TO ZERO. THIS IS VERY DANGEROUS TO PUBLIC HEALTH AND SAFETY DUE TO INSTANTANEOUS LOSS OF COMBUSTION ENGINE AND ELECTRIC BATTERY POWER WHILE IN FAST-MOVING HIGHWA... Read more
Incident date: Jul 21, 2020
DEAR NHTSA, CADILLAC GM SHIPPED THE NORTHSTAR ENGINE WITH A KNOWN HEAD GASKET ISSUE INVOLVING THE THREADING AND THE SHORTNESS OF THE HEADBOLTS, WHEN THE THE COOLANT FLOWS THROUGH THE ENGINE, THE HEAT OF THE COOLANT GOING THRU THE HEAD GASKETS RIPS AND SHREDS THE HEADBOLTS CAUSING A FAILING HEAD GASKET, WHEN THE THREADING ON THE HEADBOLTS STARTS TO SHRED APART FROM HEAT, THE HEAD GASKET CANNOT HOLD... Read more
Incident date: Jul 21, 2020
DEAR NHTSA, CADILLAC GM SHIPPED THE NORTHSTAR ENGINE WITH A KNOWN HEAD GASKET ISSUE INVOLVING THE THREADING AND THE SHORTNESS OF THE HEADBOLTS, WHEN THE THE COOLANT FLOWS THROUGH THE ENGINE, THE HEAT OF THE COOLANT GOING THRU THE HEAD GASKETS RIPS AND SHREDS THE HEADBOLTS CAUSING A FAILING HEAD GASKET, WHEN THE THREADING ON THE HEADBOLTS STARTS TO SHRED APART FROM HEAT, THE HEAD GASKET CANNOT HOLD... Read more
Incident date: May 30, 2020
THE LOW BEAMS ON THE CAR DO NOT WRK. THEY ARE NOT BRIGHT ENOUGH TO SEE AT NIGHT WITHOUT TURNING ON HIGH BEAMS. NEW BULBS HAVE BEEN REPLACED
Incident date: Jul 1, 2019
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT THE TOUCH SCREEN FAILED TO OPERATE AS NEEDED. THE CONTACT SPOKE WITH DELAWARE CADILLAC (1606 PENNSYLVANIA AVE, WILMINGTON, DE 19806) WHERE THEY OFFERED HER NO ASSISTANCE. THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE REPAIR, BUT WAS INFORMED THAT THE REPAIR WAS NOT GUARANTEED TO FIX THE FAILURE. THE MANUFACTURER WAS ALSO NOTIFIED OF ... Read more
Incident date: Mar 18, 2020
REAR LEFT/REAR RIGHT AXLE SEALS LEAKING REPORTED TO ME ON 06/01/2020 WHILE 2014 ATS WAS IN FOR SERVICE FOR TIRES AND COOLANT LEAK MILEAGE 71,538. I WAS ADVISED IT'S A VERY SLOW DRIP AND IT DOESN'T NEED TO BE TAKEN CARE OF RIGHT AWAY BUT TO KEEP AN EYE ON IT VEBALLY OVER THE PHONE. I LOOKED BACK ON MY SERVICE RECORDS AND THE LEAK WAS DETECTED ON 03/20/2020 BY THE DEALER BUT R.0 CLOSURE DATE IS NO... Read more
Incident date: Mar 18, 2020
REAR LEFT/REAR RIGHT AXLE SEALS LEAKING REPORTED TO ME ON 06/01/2020 WHILE 2014 ATS WAS IN FOR SERVICE FOR TIRES AND COOLANT LEAK MILEAGE 71,538. I WAS ADVISED IT'S A VERY SLOW DRIP AND IT DOESN'T NEED TO BE TAKEN CARE OF RIGHT AWAY BUT TO KEEP AN EYE ON IT VEBALLY OVER THE PHONE. I LOOKED BACK ON MY SERVICE RECORDS AND THE LEAK WAS DETECTED ON 03/20/2020 BY THE DEALER BUT R.0 CLOSURE DATE IS NO... Read more
Incident date: Jul 6, 2020
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS WERE EXTREMELY DIM AND CREATED A VISIBILITY HAZARD. THE VEHICLE WAS TAKEN TO DUNCAN FAMILY AUTOMOTIVE GROUP (269 S ROANE ST, HARRIMAN, TN 37748) WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANU... Read more
Incident date: Jul 1, 2020
I HIT AND TOTALED A BLACK MAN CONVERTIBLE I WAS AT FAULT. PLEASE HELP I WAS TEXTING AND DRIVING. *TR
Crash
1 injured
Incident date: Jul 18, 2020
DRIVING SOUTH ON A CITY STREET. WHEN THE VEHICLE SHUT OFF. PULLED OVER TO THE SIDE AND RESTARTED THE VEHICLE. MADE IT ANOTHER BLOCK AND THE VEHICLE SHUT OFF AGAIN. PULLED OVER AGAIN, AND THIS TIME VEHICLE WOULDN'T START. HAD TO GET IT TOWED TO MY MECHANIC. HAD A DIAGNOSIS DONE BECAUSE THE VEHICLE WAS IDLING ROUGH,CUTTING OFF, AND POOR EXCELLERATION. FOUND OUT THAT IT WAS CAMSHAFT SENSORS THAT WERE... Read more
Incident date: Jan 1, 2015
THE CADILLAC CUE SCREEN CRACKED, LIKE A SPIDER WEB. UNABLE TO USE SCREEN FOR NAVIGATION, PHONE, RADIO, CLIMATE, WEATHER, ETC.00
Incident date: Jul 20, 2020
ENGINE LIGHT APPEARED ON AND OFF. VEHICLE WAS TAKEN TO THE MECHANOC FOR DIAGNOSTIC. CODES APPEARED FOR TIMING CHAINS AND CAMSHAFT. ALSO Z
Incident date: Jul 20, 2020
ENGINE LIGHT APPEARED ON AND OFF. VEHICLE WAS TAKEN TO THE MECHANOC FOR DIAGNOSTIC. CODES APPEARED FOR TIMING CHAINS AND CAMSHAFT. ALSO Z
Incident date: Jul 20, 2020
ENGINE LIGHT APPEARED ON AND OFF. VEHICLE WAS TAKEN TO THE MECHANOC FOR DIAGNOSTIC. CODES APPEARED FOR TIMING CHAINS AND CAMSHAFT. ALSO Z
Incident date: Jul 2, 2020
THERE IS A OPEN RECALL EFFECTING THIS YEAR & MAKE ALTHOUGH MY VIN SAYS THERE'S NO RECALLS ON MY CTS. I HAD BOTH FRONT BRAKE HOSE ASSEMBLIES FAIL WHILE DRIVING. LUCKILY WE DIDN'T WRECK. I'VE SINCE HAD BOTH REPAIRED. CURIOUS AS TO KNOW WHY CAR WAS NOT LISTED WITH OPEN RECALL.
Incident date: Apr 1, 2020
TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED WHILE THE ENGINE WAS IDLING WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ECM WIRING WAS DEFECTIVE. THE WIRING WAS REPLACED ALONG WITH THE CAMSHAFT SENSOR AND ECM. THE ... Read more
Incident date: Sep 23, 2019
I HAVE A RECALL NOTICE BUT THE DEALER STATES THAT GM SAYS THERE'S NOTHING WRONG WITH THE AIRBAGS AND REFUSED TO REPLACE THEM! I'VE WRITTEN TO GM AND RECEIVED A PHONE CALL FROM SOMEONE FROM "CUSTOMER SERVICE" WHO TOLD ME THAT CADILLAC SAYS THERE'S NOTHING WRONG WITH MY AIR BAGS. IN THE MEANTIME MY CAR HAS A RECALL WHICH HAS REFLECTED IN SUCH A LOW TRADE IN VALUE THAT I CAN'T EVEN SELL MY CAR. NOW T... Read more
Incident date: Jan 15, 2020
VEHICLE IS AFFECTED BY STEERING AND BREAKS THE CAR JURKS
Incident date: Jan 15, 2020
VEHICLE IS AFFECTED BY STEERING AND BREAKS THE CAR JURKS
Incident date: Jan 15, 2020
VEHICLE IS AFFECTED BY STEERING AND BREAKS THE CAR JURKS
Incident date: Jul 3, 2020
MY STABILIZER TRACK/ABS LIGHT CAME ON BUT BEFORE IT DID MY CAR WAS DRIVING ABOUT 20 MILES EVEN THOUGH I HAD MY FOOT DOWN ON THE GAS. THEN IT JUMPS INTO MOVING FAST. THE LIGHT GOES ON AND OFF, SO WHEN IT'S OFF THE CAR WON'T MOVE IT DRAGS THEN IT JUMPS BUT WHEN THE STABILIZER TRACK/ABS LIGHT COMES BACK ON IT DOESN'T DO THIS. I CHECKED RECALLS AND IT SAYS MY VEHICLE DOESN'T HAVE ANY BUT WHO KNOWS IF... Read more
Incident date: Jul 3, 2020
MY STABILIZER TRACK/ABS LIGHT CAME ON BUT BEFORE IT DID MY CAR WAS DRIVING ABOUT 20 MILES EVEN THOUGH I HAD MY FOOT DOWN ON THE GAS. THEN IT JUMPS INTO MOVING FAST. THE LIGHT GOES ON AND OFF, SO WHEN IT'S OFF THE CAR WON'T MOVE IT DRAGS THEN IT JUMPS BUT WHEN THE STABILIZER TRACK/ABS LIGHT COMES BACK ON IT DOESN'T DO THIS. I CHECKED RECALLS AND IT SAYS MY VEHICLE DOESN'T HAVE ANY BUT WHO KNOWS IF... Read more
Incident date: Jul 3, 2020
MY STABILIZER TRACK/ABS LIGHT CAME ON BUT BEFORE IT DID MY CAR WAS DRIVING ABOUT 20 MILES EVEN THOUGH I HAD MY FOOT DOWN ON THE GAS. THEN IT JUMPS INTO MOVING FAST. THE LIGHT GOES ON AND OFF, SO WHEN IT'S OFF THE CAR WON'T MOVE IT DRAGS THEN IT JUMPS BUT WHEN THE STABILIZER TRACK/ABS LIGHT COMES BACK ON IT DOESN'T DO THIS. I CHECKED RECALLS AND IT SAYS MY VEHICLE DOESN'T HAVE ANY BUT WHO KNOWS IF... Read more
Incident date: Feb 26, 2020
THE TRANSMISSION FAILED WHILE THE VEHICLE WAS STATIONARY AT A STOP SIGN ON A STREET ROAD IN BLACKSBURG, VIRGINIA THE CONSUMER STATED A FEW MONTHS AFTER PURCHASING THE VEHICLE, THE TRANSMISSION LOCKED UP AT 59,000 MILES. *JS
Incident date: Jul 9, 2019
VEHICLE HAS BEEN TO THE DEALER 5 TIMES FOR TRANSMISSION AND TORQUE CONVERTER ISSUES RELATED TO HARSH SHIFTING, STUTTERING, SLAMMING INTO GEAR AND OTHERWISE TERRIBLE SHIFTING. THE FLUID HAS BEEN FLUSHED 4 TIMES AND NOTHING HAS SOLVED THE PROBLEMS AND THEY CLAIM THERE IS NOTHING WRONG AND CHARGED ME A DIAGNOSTIC FEE THE LAST TIME TO PERFORM NO ACTUAL WORK.
Incident date: Jul 11, 2020
I WAS DRIVING AND THE VEHICLE JUST CUT OFF ON ME EVERY THING LOCKED UP EVEN THE BRAKES I COULDN'T STOP SO I CHUNKED THE GEAR IN PARK TO AVOID FROM SMASHING INTO ANYONE I WAS SO AFRAID BUT IT CRANK RIGHT UP AFTER BUT I NOTICED THE TEMPERATURE GAUGE AND THE GAS GAUGE WAS NO LONGER WORKING..
Incident date: Jul 11, 2020
I WAS DRIVING AND THE VEHICLE JUST CUT OFF ON ME EVERY THING LOCKED UP EVEN THE BRAKES I COULDN'T STOP SO I CHUNKED THE GEAR IN PARK TO AVOID FROM SMASHING INTO ANYONE I WAS SO AFRAID BUT IT CRANK RIGHT UP AFTER BUT I NOTICED THE TEMPERATURE GAUGE AND THE GAS GAUGE WAS NO LONGER WORKING..
Incident date: Jul 14, 2020
WHEN I WAS DRIVING ON THE HIGHWAY MY CAR STARTED TO MOVE LIKE IT WAS GOING TO QUIT ON ME, I GET MY CAR SERVICED FREQUENTLY AND HAVE REPLACED THE SPARKPLUGS AND COIL, CHANGED ALL THE GASKETS, AND I ALMOST GOT INTO AN ACCIDENT BECAUSE THE STABILITITRACK LIGHT CAME ON AND CAR DID NOT WANT TO WORK AS IT SHOULD. THIS IS THE SECOND TIME THIS HAS HAPPENED.
Incident date: Jul 14, 2020
WHEN I WAS DRIVING ON THE HIGHWAY MY CAR STARTED TO MOVE LIKE IT WAS GOING TO QUIT ON ME, I GET MY CAR SERVICED FREQUENTLY AND HAVE REPLACED THE SPARKPLUGS AND COIL, CHANGED ALL THE GASKETS, AND I ALMOST GOT INTO AN ACCIDENT BECAUSE THE STABILITITRACK LIGHT CAME ON AND CAR DID NOT WANT TO WORK AS IT SHOULD. THIS IS THE SECOND TIME THIS HAS HAPPENED.
Incident date: Jul 14, 2020
WHEN I WAS DRIVING ON THE HIGHWAY MY CAR STARTED TO MOVE LIKE IT WAS GOING TO QUIT ON ME, I GET MY CAR SERVICED FREQUENTLY AND HAVE REPLACED THE SPARKPLUGS AND COIL, CHANGED ALL THE GASKETS, AND I ALMOST GOT INTO AN ACCIDENT BECAUSE THE STABILITITRACK LIGHT CAME ON AND CAR DID NOT WANT TO WORK AS IT SHOULD. THIS IS THE SECOND TIME THIS HAS HAPPENED.
Incident date: Feb 5, 2020
MY SEAT WILL MOVE BACK BUT NOT FORWARD, THIS MAKING IT HARD TO REACH THE PETALS AND THE SEAT IS MOVING TO THE RIGHT AND NOT STRAIGHT
Incident date: Jan 23, 2020
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V038000 (POWER TRAIN) HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEN DUDAS MOTORS (3305 MAIN ST, STEVENS POINT, WI 54481) WAS CONTACTED AND CONFIRMED THAT THE REMEDY PART W... Read more
Incident date: Jul 11, 2020
TL* THE CONTACT OWNS A 2017 CADILLAC CT6. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 67 MPH, THE SUN ROOF EXPLODED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO HILL CADILLAC LOCATED AT 3964 WEST CHESTER PIKE, NEWTOWN SQUARE, PA 19073, WHERE THE TECHNICIAN TOOK PICTURES TO SEND TO THE MANUFACTURER. THE CONTACT WAS INFORMED THAT THE WARRANTY HAD EXPIRED. THE CONTACT WAS NOT GIVEN A CALLBACK. TH... Read more
Incident date: Jun 30, 2019
THE HEADLIGHTS ON LOW BEAM DO NOT PROJECT LIGHT. I HAVE TO USE MY HIGH BEAMS AT NIGHT, WHICH CAUSES ON COMING TRAFFIC TO SHINE THEIR HIGH BEAMS IN MY EYES. THE LOW BEAMS ARE SO DIM THAT I HAVE STOPPED DRIVING MY CAR AT NIGHT.
Incident date: May 5, 2020
THE CAR GIVES OFF FALSE OIL PRESSURE INFORMATION ON CARS MESSAGE CENTER. I REPLACED THE SENSOR AS DISCRIBED, VERIFIED MY OIL LEVEL, CLEANED THE CONNECTOR TO OIL PRESSURE SENSOR AND STILL EVERY 2 OR 3 MINTUES I GET ENGINE OIL PRESSURE LOW, STOP VEHICHLE. WHEN I STOP THE OIL LEVEL IS GREAT AND THE OIL IS VERY CLEAN. THIS HAS BEEN GOING ON FOR OVER 3 MONTHS. IF THE OIL PRESSURE WAS LOW THE ENGINE WOU... Read more
Incident date: May 5, 2020
THE CAR GIVES OFF FALSE OIL PRESSURE INFORMATION ON CARS MESSAGE CENTER. I REPLACED THE SENSOR AS DISCRIBED, VERIFIED MY OIL LEVEL, CLEANED THE CONNECTOR TO OIL PRESSURE SENSOR AND STILL EVERY 2 OR 3 MINTUES I GET ENGINE OIL PRESSURE LOW, STOP VEHICHLE. WHEN I STOP THE OIL LEVEL IS GREAT AND THE OIL IS VERY CLEAN. THIS HAS BEEN GOING ON FOR OVER 3 MONTHS. IF THE OIL PRESSURE WAS LOW THE ENGINE WOU... Read more
Incident date: Jun 10, 2020
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. PRESTON CHEVROLET OF ABERDEEN (101 N PHILADELPHIA BLVD, ABERDEEN, MD 21001) CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT... Read more
Incident date: Jul 10, 2020
TL* THE CONTACT OWNS A 2016 CADILLAC XTS. THE CONTACT STATED THAT A CRACK DEVELOPED ON THE RADIO HOME SCREEN. DUE TO THE CRACK, THE SCREEN WAS INOPERABLE. THE CONTACT REACHED OUT TO LES STANFORD CADILLAC (21730 MICHIGAN AVE, DEARBORN, MI 48124) AND WAS INFORMED THAT THE VEHICLE NEEDED TO BE INSPECTED WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REP... Read more
Incident date: Jul 10, 2020
AFTER I GOT TO WORK AND PARKED MY CAR I WENT BACK TO GET MY COFFEE MUG WHEN IT APPEARED THAT MY CAR WAS LOWERED TO THE GROUND AS IF ALL THE AIR WENT OUT OF ALL OF THE TIRES. THE AIR SUSPENSION I SUPPOSE. ALSO, MY DISPLAY SCREEN HAS GONE OUT TWICE SINCE I BOUGHT THE CAR SIX YEARS AGO.
Incident date: Jul 10, 2020
AFTER I GOT TO WORK AND PARKED MY CAR I WENT BACK TO GET MY COFFEE MUG WHEN IT APPEARED THAT MY CAR WAS LOWERED TO THE GROUND AS IF ALL THE AIR WENT OUT OF ALL OF THE TIRES. THE AIR SUSPENSION I SUPPOSE. ALSO, MY DISPLAY SCREEN HAS GONE OUT TWICE SINCE I BOUGHT THE CAR SIX YEARS AGO.
Incident date: Jul 10, 2020
AFTER I GOT TO WORK AND PARKED MY CAR I WENT BACK TO GET MY COFFEE MUG WHEN IT APPEARED THAT MY CAR WAS LOWERED TO THE GROUND AS IF ALL THE AIR WENT OUT OF ALL OF THE TIRES. THE AIR SUSPENSION I SUPPOSE. ALSO, MY DISPLAY SCREEN HAS GONE OUT TWICE SINCE I BOUGHT THE CAR SIX YEARS AGO.
Incident date: Jul 9, 2020
I WAS TAKING THINGS OUT OF MY REACH HATCH, AND IT SUDDENLY FELL ON ME WITHOUT WARNING, HURTING MY BACK AND ALMOST TRAPPING ME, IF MY WIFE WAS NOT PRESENT, I COULD NOT HAVE LIFTED THE HATCH . MY CHEST AND BACK HURT AND I COULD HAVE SUFFOCATED.
1 injured
Incident date: Jul 1, 2019
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTSS WERE DIM AT NIGHT DUE TO WATER AND CONDENSATION INSIDE OF THE HEADLIGHT HOUSINGS. ADDITIONALLY, THE CONTACT HAD TO DRIVE WITH THE HI-BEAM HEADLIGHTS AT NIGHT. THE VEHICLE WAS TAKEN TO KEVIN WHITAKER CHEVROLET (2320 LAURENS RD, GREENVILLE, SC 29607, (864) 297-0011) HOWEVER, WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT ... Read more
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED WALDORF CHEVY CADILLAC (2298 CRAIN HWY, WALDORF, MD 20601; (301) 281-6078) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXC... Read more
Incident date: Apr 27, 2020
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT WHEN THE VEHICLE WAS MOVED FROM THE PARKING SPOT AT THE RESIDENCE, THERE WAS AN EXCESSIVE AMOUNT OF OIL ON THE GROUND. THE VEHICLE WAS TAKEN TO NISSANI BROS CHEVROLET LOCATED AT 6101 W SLAUSON AVE, CULVER CITY, CA 90230, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED TH... Read more
Incident date: Jul 3, 2020
I PURCHASED A 2014 CADILLAC SRX AND BEGAN HAVING PROBLEMS WITH THE TRANSMISSION 7 MONTHS LATER. I WAS EXPERIENCING HARD SHIFT CHANGES CONSTANTLY WHILE DRIVING, TO THE POINT WHERE I ALMOST CAUSED AN ACCIDENT. I TOOK THE CAR TO THE DEALER 5 TIMES FOR A DIAGNOSTIC REVIEW. OCCORDING TO THEM THEY DID NOT FIND ANYTHING WRONG WITH THE CAR UNTIL I DROVE IT THERE AND PHYSICALLY REQUESTED A MANAGER TO COME... Read more
Incident date: Jul 3, 2020
I PURCHASED A 2014 CADILLAC SRX AND BEGAN HAVING PROBLEMS WITH THE TRANSMISSION 7 MONTHS LATER. I WAS EXPERIENCING HARD SHIFT CHANGES CONSTANTLY WHILE DRIVING, TO THE POINT WHERE I ALMOST CAUSED AN ACCIDENT. I TOOK THE CAR TO THE DEALER 5 TIMES FOR A DIAGNOSTIC REVIEW. OCCORDING TO THEM THEY DID NOT FIND ANYTHING WRONG WITH THE CAR UNTIL I DROVE IT THERE AND PHYSICALLY REQUESTED A MANAGER TO COME... Read more
Incident date: Apr 16, 2020
THE CUE INFOTAINMENT SYSTEM WAS JUMP AND MOVE AROUND AND WILL NOT RESPOND WHEN TOUCHED. THE SCREEN IS CRACKED. IT WAS REPAIRED ONCE WHILE UNDER WARRANTY. IT IS NOW DOING IT AGAIN NOW THAT IT IS NO LONGER UNDER WARRANTY. IT IS UNSAFE AND VERY DISTRACTING WHILE DRIVING BECAUSE OF ALL THE MOVEMENTS OF THE SCREEN
Incident date: Jul 1, 2019
THERE WAS A SHUDDER TO THE VEHICLE WHILE IN MOTION AND IT LURCHES FORWARD LIKE IT SKIPS GEARS WHEN GOING FROM REVERSE INTO DRIVE AND OFTEN FROM INCREASE SPEED