Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Aug 1, 2020
INTERIOR DASH CRACK , ONSTAR SYSTEM STOP WORKING
Incident date: Jul 1, 2020
2015 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEADLIGHT FAILURE. *LD THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER FOR A RECALL REPAIR. THE DEALER ADVISED TO PAY FOR THE REPAIR AND BE REIMBURSED AT A LATER DATE. THE CONSUMER HAD NOT BEEN REIMBURSED. *JS
Incident date: Jun 8, 2020
I ASKED THE DEALER IF THE VEHICLE WE WERE CONTEMPLATING BUYING HAD ANY ACCIDENTS.DEALER SHOWED ME A CARFAX THAT DID NOT REFLECT ANY ACCIDENTS AND STATED AS SUCH. UPON GOING IN TO TRADE MY VEHICLE THIS WEEKEND I WAS MADE AWARE THE VEHICLE HAS BEEN IN THREE ACCIDENTS WITH STRUCTURAL DAMAGE AND THE VEHICLE IS SIGNIFICANTLY LESS THAN PAID. I SPECIFICALLY ASKED THE DEALER FOR THE CARFAX. THE STRUCTURAL... Read more
Incident date: Jun 8, 2020
I ASKED THE DEALER IF THE VEHICLE WE WERE CONTEMPLATING BUYING HAD ANY ACCIDENTS.DEALER SHOWED ME A CARFAX THAT DID NOT REFLECT ANY ACCIDENTS AND STATED AS SUCH. UPON GOING IN TO TRADE MY VEHICLE THIS WEEKEND I WAS MADE AWARE THE VEHICLE HAS BEEN IN THREE ACCIDENTS WITH STRUCTURAL DAMAGE AND THE VEHICLE IS SIGNIFICANTLY LESS THAN PAID. I SPECIFICALLY ASKED THE DEALER FOR THE CARFAX. THE STRUCTURAL... Read more
Incident date: Jun 8, 2020
I ASKED THE DEALER IF THE VEHICLE WE WERE CONTEMPLATING BUYING HAD ANY ACCIDENTS.DEALER SHOWED ME A CARFAX THAT DID NOT REFLECT ANY ACCIDENTS AND STATED AS SUCH. UPON GOING IN TO TRADE MY VEHICLE THIS WEEKEND I WAS MADE AWARE THE VEHICLE HAS BEEN IN THREE ACCIDENTS WITH STRUCTURAL DAMAGE AND THE VEHICLE IS SIGNIFICANTLY LESS THAN PAID. I SPECIFICALLY ASKED THE DEALER FOR THE CARFAX. THE STRUCTURAL... Read more
Incident date: May 1, 2020
MY 2014 CADILLAC CTS VSPORT IS PART OF GM RECALL N192279370 (FAILURE OF ROLL PINS IN THE REAR AXLE DIFFERENTIAL). IN EARLY JULY, I BEGAN THE PROCESS TO HAVE THE REPAIR ACCOMPLISHED, BUT THE DEALER (BOB MOORE CADILLAC IN EDMOND, OKLAHOMA) TOLD ME THERE WERE NO PARTS AVAILABLE TO ACCOMPLISH THE RECALL. SIX WEEKS HAVE PASSED SINCE THAT INTIAL CONTACT AND THERE ARE APPARENTLY STILL NO PARTS IN STOCK... Read more
Incident date: Jan 23, 2020
MY CAR IS PART OF RECALL #N192279370 WHICH WAS ISSUED ALMOST 8 MONTHS AGO. THE RECALL IS FOR AN ISSUE WITH THE REAR DIFFERENTIAL WHICH CAN LOCK UP AND SEIZE WITHOUT ANY WARNING OR SYMPTOMS. GM HAS DEEMED THE CAR SAFE TO DRIVE DESPITE SAYING THIS IN THE RECALL NOTICE..."IF THE CONDITION OCCURS WHILE DRIVING, THE REAR WHEELS MAY LOCK UP. THIS MAY AFFECT THE DRIVER'S ABILITY TO CONTROL THE VEHICLE, I... Read more
Incident date: Aug 10, 2020
THE TIMING CHAIN JUMPED A TOOTH CAUSE I LIVE IN RUS CODE P016P017
Incident date: Jul 29, 2020
I HAVE TAKEN MY ESCALADE TO THE DEALERSHIP FOR A SHUDDER ISSUE. THEY HAVE AGREED TO FIX THE TRANSMISSION SINCE I AM AT 35K MILES BUT THEY COME UP AND SAID MY WHEELS ARE BENT. AFTER MY ROTATION LAST YEAR, BOTH WHEELS ARE NOW ON THE REAR OF THE TRUCK. I KNOW THAT I HAVE NOT HIT ANYTHING OR WENT OVER ANYTHING THAT COULD HAVE DAMAGED MY WHEELS. THIS HAS TO BE SOME TYPE OF DEFECT BUT THE DEALERSHIP WAN... Read more
Incident date: May 15, 2020
THE CUE SCREEN STARTED TO SPIDER ON ITS OWN
Incident date: Aug 10, 2020
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT THE GEAR SHIFTER CEASED IN PARK. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CALLED THE ED MORSE CADILLAC TAMPA DEALER LOCATED AT 101 E FLETCHER AVE, TAMPA, FL 33612, AND WAS ADVISED TO BRING THE VEHICLE IN FOR A DIAGNOSTIC TEST. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V338000 (POWER TRAIN) AND WAS INFORMED THAT THE ... Read more
Incident date: May 4, 2020
THE RADIO SCREEN IS CRACKING FROM THE INSIDE OF THE SCREEN I'M GETTING A SPIDERWEB EFFECT THAT IS NOT ALLOWING ME TO SEE THE SCREEN. CAN'T SEE THE SPEED OF MY AC FAN BECASUE I CAN'T SEE THE SCREEN, CAN'T CHANGE TO BLUETOOTH BECAUSE I CAN'T SEE THE SCREEN, CAN'T USE MY NAVIGATION SYSTEM THAT I PAID EXTRA FOR BECAUSE I CAN'T SEE THE SCREEN DUE TO THE SPIDERWEB EFFECT. THIS IS A DEFECT AS I HAVE USED... Read more
Incident date: Aug 1, 2020
CRASHNO FIRENO INJURIES0 DEATHS0 THE CUE GPS SCREEN IS STARTING TO CRACK. IN ONLINE SEARCHING I SEE THAT THIS IS A COMMON. ACCORDING TO THE THREADS I HAVE READ THIS HAS NOT BEEN DECLARED A RECALL. WHY NOT? THIS CAN BECOME DANGEROUS SINCE THE Q SYSTEM HAS MANY FUNCTIONS SUCH AS BACKING UP AND OTHER DRIVING FEATURES. CAR IS ALWAYS GARAGE KELP
Incident date: Aug 1, 2020
CRASHNO FIRENO INJURIES0 DEATHS0 THE CUE GPS SCREEN IS STARTING TO CRACK. IN ONLINE SEARCHING I SEE THAT THIS IS A COMMON. ACCORDING TO THE THREADS I HAVE READ THIS HAS NOT BEEN DECLARED A RECALL. WHY NOT? THIS CAN BECOME DANGEROUS SINCE THE Q SYSTEM HAS MANY FUNCTIONS SUCH AS BACKING UP AND OTHER DRIVING FEATURES. CAR IS ALWAYS GARAGE KELP
Incident date: May 8, 2020
TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THAT THE CUE TOUCH SCREEN WAS UNRESPONSIVE. DUE TO THE FAILURE, THE CONTACT WAS UNABLE TO PERFORM BASIC ELECTRICAL FUNCTIONS WHILE DRIVING THE VEHICLE. THE CONTACT SPOKE TO FLOW CADILLAC (1400 S STRATFORD RD SUITE B, WINSTON-SALEM, NC 27103) WHERE AN ESTIMATE FOR THE REPAIR WAS PROVIDED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF ... Read more
Incident date: Jul 28, 2020
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED WHILE DRIVING 30 MPH, THE CONTACT STATED AN ABNORMAL SMELL WAS COMING THE REAR OF VEHICLE. THE CONTACT PULLED OVER TO A LOCAL GAS STATION AND FOUND OUT THAT THERE WAS GEAR OIL ON THE EXHAUST AND MUFFLER. THE VEHICLE WAS TAKEN TO LOCAL DEALER MOSSY CADILLAC LOCATED AT 241 FRONTAGE RD SUITE B, PICAYUNE, MS 39466 WHERE IT WAS DIAGNOSED WITH... Read more
Incident date: Aug 10, 2019
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE MESSAGE SERVICE AIR BAGS DISPLAYED ON THE INSTRUMENT PANEL. THE AIR BAG SENSOR LIGHT REMAINED ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS CONTACTED BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VIN... Read more
Incident date: Jun 28, 2020
TL* THE CONTACT OWNS A 2015 CADILLAC ATS. THE CONTACT STATED THAT THE BRAKES BECAME INOPERABLE AND FAILED TO STOP THE VEHICLE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE BRAKE ASSIST AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BRAKES THREE WEEKS PRIOR HOWEVER, THE FAILURE RECURRED. THE CONTACT INQUIRED ABOUT A RECALL. THE CONTACT WAS I... Read more
Incident date: Nov 1, 2019
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS WERE DIM. THE CONTACT USED THE HIGH BEAMS FOR ADEQUATE LIGHTING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT A REPLACEMENT BULB WOULD NOT ENHANCE THE LIGHTING. THE VEHICLE WAS TAKEN TO COUNTRY CHEVROLET BUICK INC (1845 N STATE ST, NORTH VERN... Read more
Incident date: Jun 15, 2019
THE VEHICLE IS EQUIPPED WITH A VERY WEAK REAR DIFFERENTIAL THAT WAS USED IN THE LESSER HORSEPOWER V6 AND WHEN TAKING OFF HARD THE CAR BEGINS TO WHEEL HOP AND DESTROYS THE REAR END THE VEHICLE WAS IN MOTION ON A CITY STREET THIS HAS OCCURRED TWICE IN LESS THEN A YEAR AND A HALF
Incident date: Jun 15, 2019
THE VEHICLE IS EQUIPPED WITH A VERY WEAK REAR DIFFERENTIAL THAT WAS USED IN THE LESSER HORSEPOWER V6 AND WHEN TAKING OFF HARD THE CAR BEGINS TO WHEEL HOP AND DESTROYS THE REAR END THE VEHICLE WAS IN MOTION ON A CITY STREET THIS HAS OCCURRED TWICE IN LESS THEN A YEAR AND A HALF
Incident date: Jan 1, 2019
CAR OVERHEATED WHILE ON FREEWAY ENGINE TURNED OFF LEFT ME WITH NO STEERING OR BRAKES.WHEN CAR WAS BULIT TOO SHORT. OF HEADER BOLTS WERE USER.
Incident date: Feb 5, 2020
RECALL ID 20V038. THE CADILLAC DEALERSHIP HAS HAD MY CAR FOR A MONTH FOR A RECALL INITIATED IN FEB. IT IS NOW AUG AND GM CUSTOMER SERVICE HIGH LEVEL REPRESENTATIVE WILL NOT RETURN AND CALLS OR EMAILS. THE DEALERSHIP WILL NOT GIVE ME A LOANER CAR OR REIMBURSEMENT FOR A RENTAL. THE DEALERSHIP SAYS IT IT UNSAFE TO DRIVE BUT REFUSES TO OFFER ANY SOLUTIONS.
Incident date: Jul 17, 2020
AT 70,000 MILES MY CHECK ENGINE LIGHT WENT ON. I IMMEDIATELY TOOK IT TO MY MECHANIC WHO SAID IT'S THE TIMING CHAIN. HE NOW HAS MY CAR COMPLETELY TORN APART SO HE CAN FIX THE OUTRAGEOUSLY EXPENSIVE ISSUE.
Incident date: Jul 25, 2020
WHILE DRIVING THE AIRBAG LIGHT CAME ON I TOOK IT TO THE DEALERSHIP TO HAVE IT CHECK THEY SAID THE PASSENGER AIRBAG NEED A NEW MODULE AND ALSO WHILE DRIVING THE HAZARDS LIGHT CAME ON AND ALSO CAME ON WHILE PARK IN MY DRIVEWAY
Incident date: Jul 25, 2020
WHILE DRIVING THE AIRBAG LIGHT CAME ON I TOOK IT TO THE DEALERSHIP TO HAVE IT CHECK THEY SAID THE PASSENGER AIRBAG NEED A NEW MODULE AND ALSO WHILE DRIVING THE HAZARDS LIGHT CAME ON AND ALSO CAME ON WHILE PARK IN MY DRIVEWAY
Incident date: Jul 8, 2020
ERROR CODE KEPT OCCURING, HAD TO SPEND $3000 RECENTLY AND HAVE HEARD FRM MECANICS THIS HAPPEN OFTEN ON 2008 CTS CARS. ALVE ITIMING CHAIN WAS STRETCHED CAUSING CAM FAULT, ACTUATOR WAS LEAKINGING OIL CODE AS OCCRED BEFORE, BUT MECHANIC SAID TO WAIT
Incident date: Jul 27, 2020
DELAMINATION OF CUE SCREEN RESULTING IN THE FOLLOWING SAFETY ISSUES: 1. BACK UP CAMERA SYSTEM INOPERABLE 2. BLUETOOTH CONNECTIVITY NOT ABLE TO BE ACCESSED 3. GPS UNABLE TO BE ACCESSED FORCING USER TO USE CELL PHONE CREATING A SAFETY HAZARD 4. RADIO AND ALL COMPONENTS OF IT ARE INOPERABLE 5. KEY FUNCTIONS OF CUE DISPLAY ARE INOPERABLE AND NON-RESPONSIVE
Incident date: Jul 30, 2020
I HAVE READ MANY FORUMS WITH THIS EXACT PROBLEM. MY CAR WILL GET OUT OF GEAR WHEN I'M AT A STOP. IT WILL ACT AS IF IT WAS IN NEUTRAL. THERE ARE NO CODES THAT TELL YOU WHAT IS WRONG AND SO MANY PEOPLE HAVE FOUND THAT THE ISSUE IS THAT THE AUTOMATIC TRANSMISSION CLUTCH GOES BAD. I ONLY HAVE 88K MILES ON MY CAR AND SO MANY PEOPLE SEAM TO HAVE THE EXACT SE PROBLEM AS I AM.
Incident date: Jul 25, 2020
THE CUE GPS SCREEN IS STARTING TO CRACK. MY CAR HAS LESS THAT 28000 MILES. IN ONLINE SEARCHING I SEE THAT THIS IS A COMMON. ACCORDING TO THE THREADS I HAVE READ THIS HAS NOT BEEN DECLARED A RECALL. WHY NOT?
Incident date: Jul 25, 2020
ON 3 SEPARATE OCCASIONS OVER THE PAST 10 YEARS THE ACCELERATOR HAS STUCK AND ACCELERATED. ONLY STANDING ON THE BRAKE GRADUALLY BROUGHT VEHICLE TO A STOP WITH ENGINE STILL REVVING. THIS CONTINUED FOR ABOUT 15 MINUTES BEFORE IT STOPPED AND DROVE NORMAL. AFTER PARKING AND STARTING UP THE ENGINE AGAIN THE ACCELERATOR STUCK AGAIN FOR A PERIOD OF 30 MINUTES. AFTER LETTING THE TRUCK SIT FOR 2 DAYS IT RAN... Read more
Incident date: Mar 13, 2020
A LETTER WAS SENT TO ME BY CADILLAC RELATED TO HEADLIGHTS THAT GOT MOISTURE IN THEM AND BECAME CLOUDY. IT SAID THEY WOULD PAY TO HAVE THIS FIXED FOR 1 OR BOTH HEADLIGHTS WHETHER THE PROBLEM HAD HAPPENED OR NOT YET. I HAD JUST PAID $1,600.00 TO HAVE 1 HEADLIGHT REPLACED DUE TO THIS VERY PROBLEM. THE LETTER SAID I WOULD BE REIMBURSED IF I HAD ALREADY PAID TO FIX PROBLEM. I BROUGHT CAR AND LETTER TO ... Read more
Incident date: Mar 15, 2020
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS FAILED TO ILLUMINATE WHILE DRIVING IN LOW LIGHT CONDITIONS. THE CONTACT STATED THAT THE VEHICLE WAS UNSAFE TO DRIVE AT NIGHT. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT HE RECEIVED DOCUMENTATION FROM THE MANUFACTURER THAT THE DEFECT WAS BEING HANDLED BY A CONSULTING FIRM. THE VEHICL... Read more
Incident date: May 10, 2020
CAR WAS ACQUIRED IN FEBRUARY AND SCRAPING NOISE IN FRONT BRAKES WAS NOTICED IN MAY. WAITED TO SEE IF THE NOISE WOULD GO AWAY BY ITSELF BUT BECAME LOUDER AND TOOK TO CADILLAC DEALER, MILLER CADILLAC IN ELLICOTT CITY MD TELEPHONE 410-750-1100 ON JULY 30. I WAS TOLD THE MECHANIC COULD HEAR THE NOISE BUT COULD NOT IDENTIFY THE SOURCE. HE CALLED GM AND THEY TOLD HIM THERE WAS TECH BULLETIN #PIC6290C IN... Read more
Incident date: Aug 3, 2020
NO POWER STEERING CLUSTER WARNING SAYS SERVICE POWER STEERING DRIVE WITH CARE
Incident date: Jul 3, 2020
WHILE DRIVING, THE ENTIRE PANEL GOES "OFF" SHUTTING DOWN THE CAR COMPLETELY. THE PANEL BOARD IS COMPLETELY DARK, NO ELECTRIC SUPPLY, NO GAS SUPPLY.
Incident date: Jul 3, 2020
WHILE DRIVING, THE ENTIRE PANEL GOES "OFF" SHUTTING DOWN THE CAR COMPLETELY. THE PANEL BOARD IS COMPLETELY DARK, NO ELECTRIC SUPPLY, NO GAS SUPPLY.
Incident date: Jul 3, 2020
WHILE DRIVING, THE ENTIRE PANEL GOES "OFF" SHUTTING DOWN THE CAR COMPLETELY. THE PANEL BOARD IS COMPLETELY DARK, NO ELECTRIC SUPPLY, NO GAS SUPPLY.
Incident date: Oct 1, 2019
THE CUE SCREEN DELAMINATED AND LOOKS LIKE SPIDER WEBS. UNIT NO LONGER FUNCTIONS TO TOUCH. I HAD TO HAVE THE SCREEN REPLACED FOR $400.00 OUT OF POCKET. GM WON'T COVER THIS KNOWN PROBLEM. I FINALLY GAVE UP ON GM AND HAD IT REPAIRED MYSELF ON 7-30-2020.
Incident date: May 6, 2020
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT RECEIVED NOTIFICATION OF MANUFACTURER COMMUNICATION NUMBER: CUS000BF1F9E9. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, HEADLIGHTS GRADUALLY BECAME DIM. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPPELLINO CADILLAC, INC LOCATED AT 4130 SHERIDAN DR, WILLIAMSVILLE, NY 14221, (716) 650-4789, TO BE DIAGNO... Read more
Incident date: Jul 27, 2020
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING, THE REAR END OF THE VEHICLE STARTED TO SWAY. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING THE VEHICLE, THE STEERING SENSOR BECAME INOPERABLE. THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE ARNIE BAUER BUICK GMC CADILLAC LOCATED AT 5525 MILLER CIR DR, MATTESON, IL 60443, (708)720-735... Read more
CADILLAC
ESCALADE ESV
(2017) - UNKNOWN OR OTHER
Jul 29, 2020
Incident date: Jul 22, 2020
I DEVELOPED AN A/C LEAK FROM MY CONDENSOR. GMC, CHEVY AND CADILLAC ARE VERY AWARE OF HOW COMMON THIS PROBLEM IS AND THERE IS NO RECALL.
Incident date: Feb 10, 2020
REF: NHTSA CAMPAIGN #: 14V571000 - MY VIN DOES NOT COME UP AS AFFECTED BY THIS RECALL. HOWEVER, ON 2/10/2020, DRIVING 35 MPH ON TOWN STREETS, THE CAR WAS A LITTLE DIFFERENT TO CONTROL (ALMOST 'LIGHTER'). AFTER MY STOP, I RESTARTED THE CAR, TURNED A CORNER AND FOUND IT NEARLY IMPOSSIBLE TO STAY IN MY OWN LANE. EVEN AFTER SLOWING TO 20 MPH AND FIGHTING TO CONTROL THE CAR, IT FELT LIKE THE... Read more
Incident date: Feb 10, 2020
REF: NHTSA CAMPAIGN #: 14V571000 - MY VIN DOES NOT COME UP AS AFFECTED BY THIS RECALL. HOWEVER, ON 2/10/2020, DRIVING 35 MPH ON TOWN STREETS, THE CAR WAS A LITTLE DIFFERENT TO CONTROL (ALMOST 'LIGHTER'). AFTER MY STOP, I RESTARTED THE CAR, TURNED A CORNER AND FOUND IT NEARLY IMPOSSIBLE TO STAY IN MY OWN LANE. EVEN AFTER SLOWING TO 20 MPH AND FIGHTING TO CONTROL THE CAR, IT FELT LIKE THE... Read more
Incident date: Jul 28, 2020
THIS IS THE 3RD TIME MY SCREEN HAS CRACKED SINCE I BOUGH THE CAR BRAND NEW IN 2015. THE CADILLAC CUE/NAVIGATION/RADIO/SIRIUSXM'S SCREEN IS CRACKING AGAIN. CADILLAC HAS REPLACED THE SCREEN 2 TIMES (ONCE IN 2017 AND 2018). THE SCREEN HAS ONCE AGAIN CRACKED. THIS IS EXTREMELY DANGER AS IT MAKE THE SCREEN UNUSABLE INCLUDING THE CAMERA SYSTEM. THE CAR IS ALWAYS PARKED WHEN THIS HAPPENS.
Incident date: Jun 25, 2020
DRIVERS SIDE MIRROR DELAMINATED. CAR HAS EXACTLY 46663 MILES ON IT AND IS GARAGE KEPT. CADILLAC SAYS SORRY IT'S OUT OF WARRANTY AND WANTS ALMOST $500 TO REPLACE THIS SAFETY RELATED ITEM.
Incident date: Jul 24, 2020
REAR VIEW MIRROR IS VERY FOGGY. I BOUGHT IT FROM A DEALERSHIP AND IT WAS ALREADY LIKE THAT.
Incident date: Mar 4, 2020
TL* THE CONTACT OWNS A 2015 CADILLAC CTS. THE CONTACT STATED THAT THE BRAKE DIFFERENTIAL EXPERIENCED A GRINDING AND RUBBING SOUND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CALLED CAPITAL CADILLAC (2210 COBB PKWY SE, SMYRNA, GA 30080, (770) 884-7397) AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT SCHEDULED AN APPOINTMENT WITH THE DEALER WHICH WAS STILL PENDING. THE VEHICLE WAS NOT R... Read more
Incident date: Jun 21, 2020
THE CUE SYSTEM IS LOCKED UP AND WILL NOT RESPOND ONLY HAS 22,230 MILES
Incident date: Jul 14, 2020
CUE DISPLAY PANEL SUDDENLY HAS STRANGE WEB-LIKE DEFECTS IN RIGHT SIDE OF PANEL. VEHICLE HAS BEEN MOSTLY PARKED IN SHADED DRIVEWAY DUE TO COVID-19 CLOSURES AND RESTRICTIONS. DRIVEN 2 -3 TIMES A WEEK ON GROCERY TRIPS.