Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Mar 21, 2020
MY RADIO SCREEN ON MY 2016 CADILLAC SRX HAS SPIDER WEB CRACKS ON BOTH THE LEFT SIDE AND THE RIGHT SIDE. IT STARTED SMALL, ABOUT SIX MONTHS AGO, AND THE CRACKS KEEP GROWING AND SPREADING. THE DEALER WANTS TO CHARGE ME $1,500.00 TO REPLACE THE ENTIRE RADIO CONSOLE, BUT IT SHOULD BE A RECALL.
Incident date: May 1, 2020
THIS COMPLAINT IS REGARDING AN ACTIVE RECALL ON MY CADILLAC...MANUFACTURER RECALL NUMBERN192279370 AND NHTSA RECALL NUMBER20V038. I WAS NOTIFIED OF THIS RECALL AND IN MAY 2020 THAT THE PARTS TO FIX THE CAR WERE NOW AVAILABLE. I WENT TO MAKE AN APPOINTMENT FOR THE REPAIR AND THE PARTS WERE NO LONGER AVAILABLE AND WERE ON BACK ORDER. AS OF THIS DATE THE PARTS ARE STILL NOT AVAILABLE. IT SOUNDS LIKE ... Read more
Incident date: Sep 25, 2020
THE LOWBEAMS OF MY HEADLIGHTS ARE SO DIM I CANNOT DRIVE AT NIGHT. DON'T FEEL SAFE AT ALL. TOOK TO A DEALER AND THEY WANTED TO REPLACE THE WHOLE ASSEMBLY AT MY EXPENSE WHICH IS $2K. I WAS TOLD REPLACING THE BULB WILL NOT FIX SITUATION AS IT IS THE HOUSING THAT IS FAULTY.
Incident date: Mar 1, 2020
CADILLAC DIVISION, GM LLC C/O ANALYTICS CONSULTING LLC CLAIM NUMBER: 1218800 WE RECEIVED A LETTER REFERENCING ISSUES WITH MOISTURE TO ACCUMULATE IN HEADLAMP CAPSULES AND/OR DIMMING HALOGEN HEADLIGHTS. THE INSTRUCTIONS WERE TO TAKE THE VEHICLE TO THE DEALERSHIP PAY THE $800/$1600 AND GET REIMBURSED WITH 90 DAYS. IF THE HEADLIGHT CAPSULES ARE FAULTY WOULD IT BE MORE PRODUCTIVE TO RECALL THE HEAD... Read more
Incident date: Sep 23, 2020
LOW VISION HEAD LIGHTS ARE NOT BRIGHT ENOUGH FOR NIGHT DRIVING HAVE TO USE HIGH BEAMS?
Incident date: Jun 16, 2020
HEADLIGHTS ARE DIM MAKING IT UNSAFE TO DRIVE AT NIGHT. HAVING TO USE HIGHBEAMS TO DRIVE. VERY UNSAFE. THESE VEHICLES SHOULD BE RECALLED FOR LIGHTING. HAS BEEN LIKE THIS FOR A WHILE.
Incident date: Aug 1, 2020
WHEN IT RAINS WATER LEAKS FROM THE TOP OF THE VEHICLE AND LEAKS INSIDE THE CAR THROUGH A PLASTIC PIECE THAT SAYS AIR BAG AND IN THE REAR WATER LEAKS IN AND FILLS UP WHERE THE JACK IS LOCATED AND I'M AFRAID THAT THE AIRBAG WILL NOT WORK PROPERLY WITH THE WATER LEAKING INTO IT WHEN IT RAINS OR I GO THROUGH THE CAR WASH. ALSO THE REAR AXLE MOUNT IS BROKE AND IT CAUSE THE VEHICLE TO MAKE A LOT OF NOIS... Read more
Incident date: Aug 1, 2020
WHEN IT RAINS WATER LEAKS FROM THE TOP OF THE VEHICLE AND LEAKS INSIDE THE CAR THROUGH A PLASTIC PIECE THAT SAYS AIR BAG AND IN THE REAR WATER LEAKS IN AND FILLS UP WHERE THE JACK IS LOCATED AND I'M AFRAID THAT THE AIRBAG WILL NOT WORK PROPERLY WITH THE WATER LEAKING INTO IT WHEN IT RAINS OR I GO THROUGH THE CAR WASH. ALSO THE REAR AXLE MOUNT IS BROKE AND IT CAUSE THE VEHICLE TO MAKE A LOT OF NOIS... Read more
Incident date: Mar 2, 2020
MY CADILLAC QUE SYSTEM ONLY RESPONDS TO TOUCH WHEN IT WANTS TO. I HAVE BEEN INFORMED THE QUE SCREEN/SYSTEM NEEDS REPLACED AT A COST OF $1500. I CANNOT TURN MY A/C OFF OR USE NAVIGATION PLUS ANY FEATURE ON THE HOME SCREEN. VERY UNHAPPY ABOUT THIS AS IT SEEMS TO BE A VERY COMMEN PROBLEM. RECALL TIME!!!💩
Incident date: May 1, 2020
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V038000 (POWER TRAIN). THE CONTACT CALLED EARNHARDT CHANDLER CADILLAC (1450 S GILBERT RD, CHANDLER, AZ 85286) WHERE HE WAS INFORMED THAT THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT WAS ALSO INFORMED THAT HE WOULD RECEIVE A CALL ONCE THE PARTS ARRIVED. A MONTH LATER THE SAM... Read more
Incident date: Apr 4, 2017
WE PURCHASED THIS 2014 SRX IN 2017 IN DAYLIGHT AT GATEWAY BUICK,DALLAS,TX. AFTER A FEW DAYS DRIVING IT AT NIGHT COULD QUICKLY TELL THE HEADLIGHTS WERE TOO TOO DIM TO BE DRIVING AT NIGHT, COMPLAINED MANY TIMES TO THEM, THEY EVEN LATER CHECKED LIGHTS OUT AND SAID ALL WAS OK! VERY DISGUSTED WITH CADILLAC NOT WANTING TO RECALL AS I FOUND OUT THAT THE 2010'S THR 2015'S ARE ALL DEFECTIVE. WE CALL CADIL... Read more
Incident date: Apr 4, 2017
WE PURCHASED THIS 2014 SRX IN 2017 IN DAYLIGHT AT GATEWAY BUICK,DALLAS,TX. AFTER A FEW DAYS DRIVING IT AT NIGHT COULD QUICKLY TELL THE HEADLIGHTS WERE TOO TOO DIM TO BE DRIVING AT NIGHT, COMPLAINED MANY TIMES TO THEM, THEY EVEN LATER CHECKED LIGHTS OUT AND SAID ALL WAS OK! VERY DISGUSTED WITH CADILLAC NOT WANTING TO RECALL AS I FOUND OUT THAT THE 2010'S THR 2015'S ARE ALL DEFECTIVE. WE CALL CADIL... Read more
Incident date: May 4, 2020
CADILLAC CUE SYSTEM FREEZES, AND SCREEN HAS SPIDER WEBB'S , SYSTEM DOESN'T WORK , REPLACE THE SYSTEM IN 2017 , NOW IT'S OCCURRING AGAIN. HAPPENS WHILE DRIVING OR PARKED
Incident date: Jan 1, 2017
MY DRIVER SIDE FRONT HEADLIGHT IS SIGNIFICANTLY DIMMER THAN THE PASSENGER SIDE, SO MUCH SO I HAVE TO DRIVE WITH THE HIGH-BEAMS TO SEE AT NIGHT. THIS DOES NOT CHANGE AND IS LIKE THIS FROM THE MOMENT I TURN ON THE VEHICLE. VERY DANGEROUS!!
Incident date: Aug 3, 2020
THE CADILLAC QUE (RADIO SCREEN) HAS CRACKED IN UPPER RIGHT CORNER & EXPANDING DOWN THE SCREEN & TOWARD LEFT SIDE OF SCREEN CAUSING DISTORTION TO WHAT IS DISPLAYED. MY CAR IS GARAGE KEPT AND NOT EVEN USED AS A DAILY VEHICLE. I AM VERY FRUSTRATED & DISAPPOINTED IN THIS FLAW & WOULD APPRECIATE A RECALL TO HAVE SCREEN REPLACED AT NO CHARGE.
Incident date: Aug 7, 2020
THE HEADLIGHTS ARE VERY DIM AT NIGHT, MAKING IT DIFFICULT TO DRIVE ON UNFAMILIAR ROADS. I DIDN'T NOTICE IT AROUND TOWN BUT MY HUSBAND DROVE IT RECENTLY AND HAD A TERRIBLE TIME SEEING AT NIGHT ON UNFAMILIAR ROADS.
Incident date: Dec 12, 2018
MY FRONT LIGHTS HAVE CONDENSATION IN THEM THE LOW LIGHT DO NOT GET BRIGHT SO I CAN NOT DRIVE AT NITE. I'VE CHANGED THE LIGHT BULB AND THIS DOESN'T SEEM TO HELP.
Incident date: Sep 20, 2020
JUST CHECKED VIN # AND SAID 0 UNREPAIRED RECALLS. DOES THIS MEAN THEY MEED TO BE FIX OR THAT MY VEHICLE ISNT AFFECTED AND IS IT IS AFFCETED WHERE OR WHAT CAN I DO ABOUT IT.
Incident date: Sep 6, 2020
ALL FOUR ORIGINAL WHEELS AND ONE GM REPLACEMENT WHEEL HAVE ALL CRACKED RANDOMLY OVER THE COURSE OF MY OWNERSHIP OF THE CAR. GM HASN'T OFFERED ANY HELP AND DEALERSHIP PERSONNEL JUST SHRUG AND SAY YEAH THOSE WHEELS HAD PROBLEMS.
Incident date: Jul 24, 2020
MY WINDSHIELD WASHER SPRAYER JUST STOPPED WORKING AND NOW I'M BEING TOLD THAT THIS IS A COMMON WITH THIS YEAR VEHICLE. I JUST BROUGHT THIS VEHICLE AND HAVE NOT EVEN REGISTER IT AT THE BMV. JUST WANTING TO KNOW IF ANY RECALLS FOR THIS PROBLEM WAS MADE.
Incident date: Jul 20, 2020
MY VEHICLE HAS SHOWN THE SERVICE STABILITRAK, TCS OFF, AND TRANSMISSION UNABLE TO SHIFT SOON WHILE DRIVING. THIS HAPPENS SEVERAL TIMES; AND AFTER CERTAIN TIMES THE CAR WILL NOT SHIFT AND I AM NOT ABLE TO GO PAST 50-60 MPH.
Incident date: Jul 20, 2020
MY VEHICLE HAS SHOWN THE SERVICE STABILITRAK, TCS OFF, AND TRANSMISSION UNABLE TO SHIFT SOON WHILE DRIVING. THIS HAPPENS SEVERAL TIMES; AND AFTER CERTAIN TIMES THE CAR WILL NOT SHIFT AND I AM NOT ABLE TO GO PAST 50-60 MPH.
Incident date: Jul 20, 2020
MY VEHICLE HAS SHOWN THE SERVICE STABILITRAK, TCS OFF, AND TRANSMISSION UNABLE TO SHIFT SOON WHILE DRIVING. THIS HAPPENS SEVERAL TIMES; AND AFTER CERTAIN TIMES THE CAR WILL NOT SHIFT AND I AM NOT ABLE TO GO PAST 50-60 MPH.
Incident date: Aug 5, 2019
THE CUE INFOTAINMENT SCREEN CRACKED/WEBBED WHILE MY CAR WAS PARKED IN MY JOBS PARKING LOT. THIS CAUSED ALL FEATURES USING THE SCREEN INCLUDING HANDSFEE FOR CALLS INOPERABLE. THE DEALER STATES THIS IS A KNOWN RECURRING ISSUE WITH THE 2014 CUE SCREENS. APPARENTLY THEY ARE PRONE TO DELAMINATING AND CRACKING DUE TO A POOR MANUFACTURING GM DESIGN. THEY STATED THEY DO NOT HAVE A RECALL FOR THE SCREE... Read more
Incident date: Nov 20, 2017
HEADLIGHTS ON NORMAL USE SETTING (NOT HI-BEAM) ARE ON BUT SO LOW BRIGHTNESS WISE IT IS IMPOSSIBLE TO DRIVE AT NIGHT USING THEM. YOU HAVE TO USE HI-BEAM ALL THE TIME WHICH IS A LARGER HAZARD FOR US AND OTHERS ON THE ROAD. IN LOOKING CLOSELY AT THE HEADLIGHTS, THE SILVER PART TO MAKE THE REFLECTION WORK, IS ALL BLACK. REPLACING THE BULBS DOES NOTHING TO IMPROVE THE QUALITY OF VISION WHEN USING TH... Read more
Incident date: Apr 11, 2020
PURCHASED MY 2020 CT5 IN APRIL 2020. SINCE THEN THE VEHICLE HAS BEEN AT THE DEALERSHIP 5 TIMES FOR THE SAME SERVICE DRIVER ASSIST AND FORWARD COLLISION SYSTEM UNAVAILABLE. GM HAS DISPATCHED A SENIOR ADVISOR TO TEST THE VEHICLE AND EVEN LEFT A CODE READER IN THE VEHICLE TO TRACK ITS PERFORMANCE. MESSAGES CAME ON AGAIN. I RECORDED IT AS INSTRUCTED AND THE DEVICE WAS SENT BACK TO THE GM ENGINEERS. IT... Read more
Incident date: Apr 11, 2020
PURCHASED MY 2020 CT5 IN APRIL 2020. SINCE THEN THE VEHICLE HAS BEEN AT THE DEALERSHIP 5 TIMES FOR THE SAME SERVICE DRIVER ASSIST AND FORWARD COLLISION SYSTEM UNAVAILABLE. GM HAS DISPATCHED A SENIOR ADVISOR TO TEST THE VEHICLE AND EVEN LEFT A CODE READER IN THE VEHICLE TO TRACK ITS PERFORMANCE. MESSAGES CAME ON AGAIN. I RECORDED IT AS INSTRUCTED AND THE DEVICE WAS SENT BACK TO THE GM ENGINEERS. IT... Read more
Incident date: Apr 11, 2020
PURCHASED MY 2020 CT5 IN APRIL 2020. SINCE THEN THE VEHICLE HAS BEEN AT THE DEALERSHIP 5 TIMES FOR THE SAME SERVICE DRIVER ASSIST AND FORWARD COLLISION SYSTEM UNAVAILABLE. GM HAS DISPATCHED A SENIOR ADVISOR TO TEST THE VEHICLE AND EVEN LEFT A CODE READER IN THE VEHICLE TO TRACK ITS PERFORMANCE. MESSAGES CAME ON AGAIN. I RECORDED IT AS INSTRUCTED AND THE DEVICE WAS SENT BACK TO THE GM ENGINEERS. IT... Read more
Incident date: Feb 24, 2018
ABOUT A WEEK AFTER I BOUGHT MY 2004 CADILLAC SRX, IT STARTED JERKING AND MAKING A LOUD CLICKING OR POPPING SOUND, LATER FOUND OUT THAT A FEW SPROCKETS INSIDE THE TRANSFER CASE HAD BROKE OFF AND THE CHAIN? WAS SLIPPING. THIS WAS THE REAR, THE CARLOTS MECHANIC FIXED IT, THEN THE BATTERY AND ALTERNATOR HAD TO BE REPLACED AND THE THROTTLE BODY INTAKE HAD TO BE OPENED AND CLEANED BECAUSE IT WASNT OPENI... Read more
Incident date: Feb 24, 2018
ABOUT A WEEK AFTER I BOUGHT MY 2004 CADILLAC SRX, IT STARTED JERKING AND MAKING A LOUD CLICKING OR POPPING SOUND, LATER FOUND OUT THAT A FEW SPROCKETS INSIDE THE TRANSFER CASE HAD BROKE OFF AND THE CHAIN? WAS SLIPPING. THIS WAS THE REAR, THE CARLOTS MECHANIC FIXED IT, THEN THE BATTERY AND ALTERNATOR HAD TO BE REPLACED AND THE THROTTLE BODY INTAKE HAD TO BE OPENED AND CLEANED BECAUSE IT WASNT OPENI... Read more
Incident date: Feb 24, 2018
ABOUT A WEEK AFTER I BOUGHT MY 2004 CADILLAC SRX, IT STARTED JERKING AND MAKING A LOUD CLICKING OR POPPING SOUND, LATER FOUND OUT THAT A FEW SPROCKETS INSIDE THE TRANSFER CASE HAD BROKE OFF AND THE CHAIN? WAS SLIPPING. THIS WAS THE REAR, THE CARLOTS MECHANIC FIXED IT, THEN THE BATTERY AND ALTERNATOR HAD TO BE REPLACED AND THE THROTTLE BODY INTAKE HAD TO BE OPENED AND CLEANED BECAUSE IT WASNT OPENI... Read more
Incident date: Sep 17, 2020
TWO ISSUES INVOLVING THE BRAKES. FRONT BRAKE PADS SQUEAK WHEN MOVING SLOWLY, ESPECIALLY IN THE MORNING OR WHEN MOVING IN A DRIVE THROUGH LINE. THE SECOND IS THE BRAKE PEDAL LOSES PRESSURE OVER NIGHT OR EXTENDED PERIODS OF NON-USE. IT DOES NOT OCCUR EVERY NIGHT. BRAKE PEDAL IS DIFFICULT TO PUSH TO START THE CAR.
Incident date: Sep 18, 2003
THE CHECK AIR BAG WARNING KEEPS COMING ON. WHEN BROUGHT TO DEALER TO FIX THEY SAID IT WAS NOT UNDER RECALL AND IT NEEDS TO BE SINCE OTHERS HAVING THE SAME ISSUE. THIS IS A SAFETY ISSUE.
Incident date: Jul 1, 2019
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLIGHTS WERE DIM. THE CONTACT TOOK THE VEHICLE TO PENSKE CADILLAC OF SOUTH BAY SERVICE (18600 HAWTHORNE BLVD SUITE #101, TORRANCE, CA 90504) WHERE SHE WAS INFORMED THAT MOISTURE ENTERED THE HEADLIGHTS WHICH HAD CAUSED THEM TO DIM. THE CONTACT THEN RECEIVED A NOTICE FROM CADILLAC IN REGARDS TO THE HEADL... Read more
Incident date: Jul 1, 2019
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLIGHTS WERE DIM. THE CONTACT TOOK THE VEHICLE TO PENSKE CADILLAC OF SOUTH BAY SERVICE (18600 HAWTHORNE BLVD SUITE #101, TORRANCE, CA 90504) WHERE SHE WAS INFORMED THAT MOISTURE ENTERED THE HEADLIGHTS WHICH HAD CAUSED THEM TO DIM. THE CONTACT THEN RECEIVED A NOTICE FROM CADILLAC IN REGARDS TO THE HEADL... Read more
Incident date: Sep 5, 2020
WHILE I'M DRIVING MY DRIVER SEAT MOVES FORWARD AND MY BRAKE AND GAS PEDAL DO AS WELL. IT HAPPENS NO MATTER IF I'M ON A HIGHWAY OR STREET AND WHEN I'M DRIVING STRAIGHT NOT SURE IF IT HAPPENS WHILE TURNING. DOESN'T MATTER WHAT SPEED I'M GOING EITHER. HAVEN'T CRASHED. NOTHING INDICATING SOMETHING WRONG ON DASH
Incident date: Sep 5, 2020
WHILE I'M DRIVING MY DRIVER SEAT MOVES FORWARD AND MY BRAKE AND GAS PEDAL DO AS WELL. IT HAPPENS NO MATTER IF I'M ON A HIGHWAY OR STREET AND WHEN I'M DRIVING STRAIGHT NOT SURE IF IT HAPPENS WHILE TURNING. DOESN'T MATTER WHAT SPEED I'M GOING EITHER. HAVEN'T CRASHED. NOTHING INDICATING SOMETHING WRONG ON DASH
Incident date: Sep 5, 2020
WHILE I'M DRIVING MY DRIVER SEAT MOVES FORWARD AND MY BRAKE AND GAS PEDAL DO AS WELL. IT HAPPENS NO MATTER IF I'M ON A HIGHWAY OR STREET AND WHEN I'M DRIVING STRAIGHT NOT SURE IF IT HAPPENS WHILE TURNING. DOESN'T MATTER WHAT SPEED I'M GOING EITHER. HAVEN'T CRASHED. NOTHING INDICATING SOMETHING WRONG ON DASH
Incident date: Jun 1, 2020
2015 CADILLAC SRX HAS A SAFETY ISSUE RELATED TO HEADLIGHTS. THE LIGHT ARE TOO DIM AT NIGHT. THIS CAR SHOULD NOT BE DRIVEN AT NIGHT BECAUSE OF A COLLISION THAT CAN RESULT IN DEATH. GM KNOWS ABOUT THE PROBLEM BUT IGNORE IT ASKING OWNER TO REPLACE THE HEADLIGHTS WITH AN EXISTING DESIGN THAT EVEN PARTS DO NOT EXISTS. GM MUST ISSUE A CLEAR WARNING TO ALL OWNER ABOUT THE DANGER OF DRIVING AT NIGHT AND I... Read more
Incident date: Sep 15, 2020
BRAKE PEDAL RANDOMLY GOES TO FLOOR WHEN TRYING TO STOP AND VEHICLE LOSES BRAKE PRESSURE. THE PADS, ROTORS, AND FLUID LEVELS ARE GOOD. FROM MY RESEARCH ONLINE THOUSANDS OF OTHER PEOPLE HAVE HAD THE SAME PROBLEM AND SOME HAVE BEEN IN ACCIDENTS BECAUSE OF IT. GM HAS NOT ISSUED A RECALL OR GIVE CREDIT FOR REPAIR DESPITE BEING A HUGE SAFETY CONCERN. I HOPE THIS IS FINALLY RECALLED BEFORE MORE PEOPLE GE... Read more
Incident date: Sep 13, 2020
MY CUE SCREEN IS NO LONGER FUNCTIONING. 1) BACK UP CAMERA IS NO LONGER VISIBLE WHEN PARKING MY CAR. 2) GPS IS NO LONGER AVAILABLE BECAUSE I CANNOT GET INTO THE SYSTEM, I HAVE TO USE MY CELL PHONE FOR GPS ON THE HIGHWAY MAKING IT UNSAFE DUE TO THE SUPER SMALL SCREEN INSTEAD OF THE LARGE CUE SCREEN IN THE CADILLAC SRX I PURCHASED. 3) YOU CAN NO LONGER PAIR YOUR CELL PHONE WITH THE BLUETOOTH IN ... Read more
Incident date: Sep 11, 2020
WHEN THE VEHICLE IS TRAVELING OVER 50 MPH, AND TAKES SWEEPING TURNS / GRADUAL BENDS ON THE HIGHWAY, IT BECOMES APPARENT THAT TURNING RIGHT IS MUCH HARDER THAN TURNING LEFT. THE STEERING WHEEL IS MUCH STIFFER AND FEELS HEAVIER WHEN MAKING RIGHT TURNS AT SPEED, ALMOST LIKE IT'S PERMANENTLY STUCK IN SPORT MODE WHEN THE WHEEL IS TURNED RIGHT. IT IS CONSTANTLY FIGHTING TO GET BACK TO CENTER WHEN TAKING... Read more
Incident date: Sep 11, 2020
WHEN THE VEHICLE IS TRAVELING OVER 50 MPH, AND TAKES SWEEPING TURNS / GRADUAL BENDS ON THE HIGHWAY, IT BECOMES APPARENT THAT TURNING RIGHT IS MUCH HARDER THAN TURNING LEFT. THE STEERING WHEEL IS MUCH STIFFER AND FEELS HEAVIER WHEN MAKING RIGHT TURNS AT SPEED, ALMOST LIKE IT'S PERMANENTLY STUCK IN SPORT MODE WHEN THE WHEEL IS TURNED RIGHT. IT IS CONSTANTLY FIGHTING TO GET BACK TO CENTER WHEN TAKING... Read more
Incident date: Sep 11, 2020
WHEN THE VEHICLE IS TRAVELING OVER 50 MPH, AND TAKES SWEEPING TURNS / GRADUAL BENDS ON THE HIGHWAY, IT BECOMES APPARENT THAT TURNING RIGHT IS MUCH HARDER THAN TURNING LEFT. THE STEERING WHEEL IS MUCH STIFFER AND FEELS HEAVIER WHEN MAKING RIGHT TURNS AT SPEED, ALMOST LIKE IT'S PERMANENTLY STUCK IN SPORT MODE WHEN THE WHEEL IS TURNED RIGHT. IT IS CONSTANTLY FIGHTING TO GET BACK TO CENTER WHEN TAKING... Read more
Incident date: Aug 4, 2020
THE AIR BAG LIGHT STAYS ON, BUT CADILLAC HAS NOT DONE A RECALL
Incident date: Jun 21, 2020
I WENT HELP A FAMILY MEMBER AT THEIR HOUSE. I GOT LATER IN THE DAY AND BY THE TIME I WAS READY TO LEAVE IT HAD BECOME DARK. BACKING OUT OF THE DRIVEWAY I NOTICED THE THE VISIBILITY WAS POOR DUE TO THE BACK WINDOW BEING MUCH HIGHER THAN I WAS USED TO. I ONLY HAD THE VEHICLE A WEEK SO I USED THE MIRRORS MOSTLY AND FIGURED I WASN'T USE TO IT YET. WHEN I NOTICED THE HEADLIGHTS WERE VERY DIM, I THOUGHT... Read more
Incident date: Sep 11, 2020
I CONTACTED CLAUDE NOLAN CADILLAC JACKSONVILLE FL(DEALER) IN MAY 2020 TO PERFORM A RECALL SERVICE AFTER RECEIVING NOTIFICATION FROM GENERAL MOTORS GLOBAL VEHICLE SAFETY. I WAS INFORMED BY DEALER THAT THE PARTS WERE ON ORDER AND I WOULD BE NOTIFIED WHEN THE PARTS WERE RECEIVED. I CONTACTED THE DEALER ON AUGUST 11TH 2020 AND WAS INFORMED THAT THE PARTS HAVE NOT BEEN RECEIVED.
Incident date: Jan 15, 2020
HEADLAMPS ARE TO DIM TO SAFELY DRIVE AT NIGHT. THEY HAVE GOTTEN WORSE AS TIME WENT ON.
Incident date: Sep 2, 2020
WHILE DRIVING THE BLIND SPOT INDICATOR FAILS INTERMITTENTLY.
Incident date: Sep 2, 2020
WHILE DRIVING THE BLIND SPOT INDICATOR FAILS INTERMITTENTLY.