Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: May 20, 2020
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS OVER BUMPS IN THE ROADWAY, THERE WAS AN ABNORMAL SQUEAKING SOUND DETECTED FROM THE FRONT END. THERE WAS AN ABNORMAL SQUEAKING AND GROWLING NOISE DETECTED FROM THE DRIVER'S AND PASSENGER'S SEATS. THE DRIVER'S SEAT APPEARED TO HAVE A HOLE. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. ADDITIONALLY... Read more
Incident date: May 20, 2020
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS OVER BUMPS IN THE ROADWAY, THERE WAS AN ABNORMAL SQUEAKING SOUND DETECTED FROM THE FRONT END. THERE WAS AN ABNORMAL SQUEAKING AND GROWLING NOISE DETECTED FROM THE DRIVER'S AND PASSENGER'S SEATS. THE DRIVER'S SEAT APPEARED TO HAVE A HOLE. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. ADDITIONALLY... Read more
Incident date: May 20, 2020
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS OVER BUMPS IN THE ROADWAY, THERE WAS AN ABNORMAL SQUEAKING SOUND DETECTED FROM THE FRONT END. THERE WAS AN ABNORMAL SQUEAKING AND GROWLING NOISE DETECTED FROM THE DRIVER'S AND PASSENGER'S SEATS. THE DRIVER'S SEAT APPEARED TO HAVE A HOLE. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. ADDITIONALLY... Read more
Incident date: Jul 4, 2020
THE LOW BEAMS ON MY 2016 CADILLAC ARE EXTREMELY DIM AND UNSAFE FOR NIGHT DRIVING. IT IS A LUXURY MODEL WITH NO FOG LIGHTS. THIS PROBLEM SHOULD BE THE CORRECTED BY GM/CADILLAC AND NOT THE OWNER. THIS IS AN EXTREMELY EXPENSIVE REPAIR AND IS CAUSING SERIOUS ISSUES WITH MANY SRX OWNERS.
Incident date: Sep 19, 2019
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO ADEQUATELY PROVIDE ILLUMINATION FOR SAFE DRIVING. THE VEHICLE WAS TAKEN TO CADILLAC OF LAKE LANIER (2355 BROWNS BRIDGE RD, GAINESVILLE, GA 30504) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE HEADLIGHTS NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ... Read more
Incident date: Oct 14, 2020
REPLACED TIMING CHAINS AT CERTIFIED DEALER, INCLUDING WATER PUMP. PARTS AND LABOR ABOUT $4,400.00. VEHICLE IS FINE IS THERE ANY REIMBURSABLE COST ON THIS FROM CADILLAC, VEHICLE MILEAGE IS 140,104??
Incident date: Aug 20, 2020
REAR FUSE BLOCK FUEL PUMP RELAY SHORTED OUT MELTED FUSE BLOCK...COULD CATCH BACK SEAT ON FIRE AND VERY CLOSE TO GAS TANK.
Incident date: Oct 9, 2020
DRIVING IN A 45 DEGREE MORNING ON SMOOTH ROAD, NO OVER HEAD ITEMS, THE SUN ROOF GLASS PANEL EXPLODED INTO PIECES, RAINING GLASS THROUGHOUT THE CAR. I WAS DRIVING STRAIGHT ON A TOWNSHIP ROAD, WEATHER WAS PRISTINE. THE SUNROOF WAS SOMETHING I RARELY USE, AND NOT ENGAGED IN MONTHS. THERE WAS NO BUMPS, NOTHING WAS STRUCK, NOTHING HIT THE CAR OR ROOF. THERE WAS NO EXPLANATION FOR WHY THIS OCCURRED, ... Read more
Incident date: Oct 13, 2020
MY CADILLAC WILL GO INTO DRIVE AND REVERSE BUT WHEN I'M DRIVING DOWN THE ROAD IT WON'T SHIFT THE RPMS STAY REAL HIGH IT WONT SHIFT RATHER SHOULD I SAY IN MY CADILLAC
Incident date: Oct 13, 2020
MY CADILLAC WILL GO INTO DRIVE AND REVERSE BUT WHEN I'M DRIVING DOWN THE ROAD IT WON'T SHIFT THE RPMS STAY REAL HIGH IT WONT SHIFT RATHER SHOULD I SAY IN MY CADILLAC
Incident date: Oct 9, 2020
I BOUGHT MY VEHICLE 6 MONTHS AGO. I NEVER OWNED A CADILLAC AND I REALLY LOVE IT BUT THERE ISN'T ALOT OF LEG ROOM IN THE BACK SEAT AND ITS HARD TO SEE THE TURN SIGNAL LIGHTS BEING 6'4 THE WAY THE WINDOW IS SHAPED I HAVE TO HUNCH TO THE SIDE AND LOOK UP. MY MAIN PROBLEM IS THE TOUCH SCREEN FROM THE CUE APPLICATIONS. IT DOESN'T REGISTER MY TOUCH SO I HAVE TO GO THROUGH THE STEERING WHEEL BUTTONS TO C... Read more
Incident date: Oct 12, 2020
WE ARE HAVING PROBLEMS WITH THE HEADLIGHTS. THERE IS GOING TO BE A PROBLEM WHEN SOMEONE IS KILLED. I DON'T UNDERSTAND BY CADALLIC WON'T FIX THE PROBLEM THEY REPLACE THE LIGHTS ON 2000 THRU 2015 BUT NOT THE 2016. I HAVE INSTRUCTED MY CHILDREN TO FILE SUIT WITH CADILLAC IF SOMETHING SHOULD HAPPEN TO MY HUSBAND AND I IN A CAR WRECK OR SOMEONE HURTING ME CAUSE MY BRIGHTS ARE ON. I HAVE WROTE A LE... Read more
Incident date: Aug 28, 2020
WHEN GETTING INTO THE PASSENGER SEAT AND SOMEONE WEIGHED ENOUGH TO ACTIVATE THE AIR BAG TO BE ON THE AIR BAG LIGHT WOULD FLICKER. THEN AFTER A WHILE THE AIR BAG LIGHT JUST STAYED ON AND HASN'T TURNED OFF EVEN WHEN KNOWONES SITTING THEIR. THIS STARTED HAPPENING ONLY WHEN SOMEONE WOULD ENTER THE CAR WHILE STATIONARY WITH THE VEHICLE ON. IT'S BEEN ABOUT 2 MONTHS SINCE THIS HAS STARTED.
Incident date: Mar 10, 2020
VEHICLE GOES INTO THEFT MODE WHILE DRIVING, LOCKING THE DRIVER AND PASSENGERS INSIDE THE CAR. WINDOWS CANNOT BE ROLLED DOWN AND DOORS CANNOT BE UNLOCKED. CAR STOPS SHOWING SPEED, FUEL LEVEL, ETC. IN MOTION ON CITY STREETS. ALSO HAPPENS WHEN PARKED.
Incident date: Oct 8, 2020
GMC KNOWN PROBLEM. LOW BEAM HEADLIGHTS TOO DIM TO DRIVE SAFELY DURING HOURS OF DARKNESS. GM IS AWARE OF THIS PROBLEM STARTING WITH APPROXIMATELY 2010 YEAR MODEL. GM DID NOT CONTACT OWNERS AND IN FACT WE RECEIVED NO NOTICE OF THIS OBVIOUS SAFETY DEFECT EVEN THOUGH GM HAS BEEN AWARE OF IT FOR AN EXTENDED PERIOD OF TIME, THERE HAS BEEN NUMEROUS LAWSUITS AND REPORTS AND SEVERAL ACCIDENTS ATTRIBUTED TO... Read more
CADILLAC
ESCALADE ESV
(2017) - SERVICE BRAKES
Oct 8, 2020
Incident date: Oct 2, 2020
THE SERVICE ABS BRAKE PLEASE SEE DEALER MESSAGE HAS COME UP ON MY DASH 3 TIMES IN THE PAST 5 WEEKS. EACH TIME THE MESSAGE APPEARED THE VEHICLE OPERATED VERY STRANGELY WHEN BRAKING, THE WHOLE VEHICLE SHOOK AND MADE WEIRD NOISES SO I IMMEDIATELY TURNED AROUND WENT HOME AND GRABBED OUR OTHER VEHICLE. I THEN CALLED CADILLAC AND MADE AN APPOINTMENT AT JAKE SWEENEY CADILLAC IN LEBANON OHIO FOR SERVICE... Read more
CADILLAC
ESCALADE ESV
(2017) - POWER TRAIN
Oct 8, 2020
Incident date: Nov 7, 2019
THE TRANSMISSION SHIFTS EXTREMELY HARSHLY FROM 1-2 AND FROM 3-2-1 INTERMITTENTLY. SOMETIMES THIS HAPPENS ROUGH SOMETIMES ITS ROUGH AND SOMETIMES IT DOESN'T HAPPEN AT ALL. I AM SURE THAT THIS IS DAMAGING THE TRANSMISSION AND ONE DAY THE TRANSMISSION WILL FAIL AT AN INOPPORTUNE TIME AND CAUSE A POTENTIALLY SEVERE ACCIDENT.
CADILLAC
ESCALADE ESV
(2017) - POWER TRAIN
Oct 8, 2020
Incident date: Nov 12, 2019
THE VEHICLE MAKES A LOT A WHINING NOISES WHEN DRIVING AND THEN LOUDER WHINING NOISES AND ODD NOISES THAT SOUNDS LIKE GRINDING WHEN YOU MAKE TURNS WHEN THEN TRANSFER CASE IS ON AUTO MODE. DEALERSHIP TOLD ME TO PUT CAR IN OFF MODE UNLESS THE ROADS ARE IN BAD SHAPE BUT THE OWNERS MANUAL DOES NOT SAY ANYTHING ABOUT THAT. I THINK THERE IS A PROBLEM WITH VEHICLE.
CADILLAC
ESCALADE ESV
(2017) - STRUCTURE:BODY
Oct 8, 2020
Incident date: Oct 6, 2020
I REMOTE STARTED MY VEHICLE TO TAKE MY CAR INTO THE DEALERSHIP FOR SERVICE AND WHEN I WENT OUT TO GET INTO MY VEHICLE THE RUNNING BOARD EXTENDED AND I STEPPED ON TO RUNNING BOARD, RUNNING BOARD IMMEDIATELY STARTED TO RETRACT INTO VEHICLE ALMOST TRAPPING MY FOOT. I TOOK VEHICLE TO DEALERSHIP AND THEY WERE UNABLE TO RECREATE THE ISSUE. ON 10/7/2020 WHEN I WENT TO PICKUP MY CAR THE LOT TECHNICIAN BR... Read more
CADILLAC
ESCALADE ESV
(2017) - ELECTRICAL SYSTEM
Oct 8, 2020
Incident date: Oct 6, 2020
I REMOTE STARTED MY VEHICLE TO TAKE MY CAR INTO THE DEALERSHIP FOR SERVICE AND WHEN I WENT OUT TO GET INTO MY VEHICLE THE RUNNING BOARD EXTENDED AND I STEPPED ON TO RUNNING BOARD, RUNNING BOARD IMMEDIATELY STARTED TO RETRACT INTO VEHICLE ALMOST TRAPPING MY FOOT. I TOOK VEHICLE TO DEALERSHIP AND THEY WERE UNABLE TO RECREATE THE ISSUE. ON 10/7/2020 WHEN I WENT TO PICKUP MY CAR THE LOT TECHNICIAN BR... Read more
Incident date: Oct 5, 2020
TL* THE CONTACT OWNED A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE TRACTION CONTROL, ENGINE, REAR AXLE SERVICE, AND POWER TRAIN WARNING LIGHTS ILLUMINATED. THE CONTACT LOST CONTROL OF THE STEERING WHEEL AS THE VEHICLE PULLED TO THE LEFT. THE CONTACT TRIED TO REGAIN CONTROL OF THE STEERING WHEEL HOWEVER CRASHED INTO A TELEPHONE POLE. ALL AIR BAGS DEPLOYED. MEDICAL ATTE... Read more
Crash
1 injured
Incident date: Jun 1, 2020
MY PASSENGER SIDE HEADLIGHT IS SO DIM ON REGULAR (NOT HIGH BEAM), THAT I CANNOT SEE THE EDGE OF THE ROAD. I HAVE COMPLAINED TO CADILLAC DIRECTLY. THEY ADVISED I TAKE IT TO THE DEALER, WHICH I DID. I WAS TOLD BY THE SERVICE REP AT FIELDS CADILLAC IN JACKSONVILLE THAT IT IS A REFLECTOR BEHIND THE BULB, AND THEY SEE IT A LOT. THE ISSUE IS THIS: I WAS TOLD THEY WOULD BE HAPPY TO REPAIR IT; HOWEVER I ... Read more
Incident date: Oct 1, 2020
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED WHILE DRIVING 60 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER RED NOLAND CADILLAC INC. (990 MOTOR CITY DR, COLORADO SPRINGS, CO 80905) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKE... Read more
Incident date: Oct 6, 2020
HEADLIGHTS ARE SO DIM I REFUSE TO DRIVE AT NIGHT. IT IS DANGEROUS. I REALIZE THERE ARE LOTS OF COMPLAINTS ALREADY AND EVEN A FEW CLASS ACTION LAWSUITS AGAINST GM. I JUST WANTED TO ADD ONE MORE
Incident date: Sep 15, 2020
WHILE TRAVELING ON 295 S IN RI .. I FELT WHAT I THOUGHT WAS A BLOW-OUT OF MY RIGHT REAR TIRE. I LOST CONTROL OF THE VEHICLE SWAYING ALL OVER THE ROAD LOSING CONTROL OF THE VEHICLE. LUCKLY I WENT OFF THE ROAD ONTO THE GRASSY AREA BUT WAS HEADING TOWARD TREES, I MANAGED TO TURN SLIGHTLY TO ONLY SIDE SWIPE ALL THE TREES BEFORE COMING TO A STOP. ALL THE AIR BAGS SIDE CURTAINS DEPLOYED. WHEN FIRST RESP... Read more
Crash
1 injured
Incident date: Oct 6, 2020
FOR THE PAST FEW YEARS MY WIFE'S CADILLAC SRX HEADLIGHTS HAVE BEEN GETTING WORSE AND WORSE. WE HAVE HAD ALL BULBS REPLACED BY BILL CRAMER CHEVROLET IN PANAMA CITY FLORIDA. THE NEW BULBS WERE BETTER FOR A LITTLE WHILE BUT NOW WHEN USING THE DIM HEADLIGHTS, YOU CANNOT EVEN TELL THEY ARE ON. THE BRIGHT HEADLIGHTS HAVE TO BE USED AT ALL TIMES WHILE DRIVING AT NIGHT, OR YOU CANNOT SEE ANYTHING AT AL... Read more
Incident date: Oct 3, 2020
SERVICE S R S LIGHT STAYS ON NO ACCIDENT IT JUST CAME ON ONE DAY NO ONE WAS SITTING IN THE PASSAGES
Incident date: Oct 1, 2017
TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING AT HIGHWAY SPEEDS, THE VEHICLE VIOLENTLY SHOOK AND SHUDDERED WITHOUT WARNING. ADDITIONALLY, WHILE DRIVING AT VERY SLOW SPEEDS, THE VEHICLE INADVERTENTLY LUNGED FORWARD. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER INGERSOLL OF DANBURY LOCATED AT 84 FEDERAL RD, DANBURY, CT 06810, WHO WAS UNABLE TO DUPLICATE THE FAILUR... Read more
Incident date: Oct 4, 2020
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT THE VEHICLE WAS SHIFTED INTO PARK HOWEVER, THE SHIFTER FAILED TO ENGAGE PROPERLY AS THE VEHICLE ROLLED BACKWARDS. THE CONTACT HAD TO APPLY THE PARKING BRAKES FOR THE VEHICLE TO STOP ROLLING. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO PETRO NIS... Read more
Incident date: Oct 4, 2020
HI.MY CAR CADILLAC DE VILLE DE ELEGANсе1999 42000 MILES 1 TIME CHANGED THE WHEEL. TELL US WHAT THE INITIAL RATING OF THIS CAR WAS .CORRESPONDING TO THE EURO 4 CLASS ,TO INTRODUCE IT TO EUROPE?WHO CAN GIVE YOU A SECURITY CERTIFICATE?THANKS
Incident date: Sep 25, 2020
POWER TRAIN AXLE IS NOT RIGHT REAR DIFFERENTIAL ETC WHEEELS AND RIM GET STUCK WHEN TURNNING EITHER LEFT OR RIGHT KEY RING LOCKS OR GET STUCK. SHOCKS AND STABITLTY LIGT COMES ON SAYING IT NEEDS FIXING AND TIRE SENSOR
Incident date: Sep 25, 2020
POWER TRAIN AXLE IS NOT RIGHT REAR DIFFERENTIAL ETC WHEEELS AND RIM GET STUCK WHEN TURNNING EITHER LEFT OR RIGHT KEY RING LOCKS OR GET STUCK. SHOCKS AND STABITLTY LIGT COMES ON SAYING IT NEEDS FIXING AND TIRE SENSOR
Incident date: Sep 25, 2020
POWER TRAIN AXLE IS NOT RIGHT REAR DIFFERENTIAL ETC WHEEELS AND RIM GET STUCK WHEN TURNNING EITHER LEFT OR RIGHT KEY RING LOCKS OR GET STUCK. SHOCKS AND STABITLTY LIGT COMES ON SAYING IT NEEDS FIXING AND TIRE SENSOR
Incident date: Sep 16, 2020
AFTER A HEAVY STORM, I ATTEMPTED TO START MY CAR THAT WAS PARKED IN THE DRIVEWAY, BUT NOTHING IN THE CAR WOULD RESPOND TO THE KEY FOB OR PUSH TO START. AFTER JUMPING THE BATTERY, WE WERE ABLE TO START THE VEHICLE, HOWEVER, THE ELECTRICAL SYSTEMS WERE ERRATICALLY SHUTTING OFF AND RESTARTING. THE GAUGES AND SYSTEM LIGHTS KEPT BLINKING AND TURNING OFF. THE ENGINE BEGAN TO SMOKE, SO I TURNED THE V... Read more
Incident date: Sep 16, 2020
AFTER A HEAVY STORM, I ATTEMPTED TO START MY CAR THAT WAS PARKED IN THE DRIVEWAY, BUT NOTHING IN THE CAR WOULD RESPOND TO THE KEY FOB OR PUSH TO START. AFTER JUMPING THE BATTERY, WE WERE ABLE TO START THE VEHICLE, HOWEVER, THE ELECTRICAL SYSTEMS WERE ERRATICALLY SHUTTING OFF AND RESTARTING. THE GAUGES AND SYSTEM LIGHTS KEPT BLINKING AND TURNING OFF. THE ENGINE BEGAN TO SMOKE, SO I TURNED THE V... Read more
Incident date: Sep 16, 2020
AFTER A HEAVY STORM, I ATTEMPTED TO START MY CAR THAT WAS PARKED IN THE DRIVEWAY, BUT NOTHING IN THE CAR WOULD RESPOND TO THE KEY FOB OR PUSH TO START. AFTER JUMPING THE BATTERY, WE WERE ABLE TO START THE VEHICLE, HOWEVER, THE ELECTRICAL SYSTEMS WERE ERRATICALLY SHUTTING OFF AND RESTARTING. THE GAUGES AND SYSTEM LIGHTS KEPT BLINKING AND TURNING OFF. THE ENGINE BEGAN TO SMOKE, SO I TURNED THE V... Read more
Incident date: Oct 2, 2020
2015 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEADLIGHTS SAFETY RECALL. *LD THE CONSUMER STATED THE DEALER IS CHARGING FOR THE COST OF REPAIRS ON A SAFETY RECALL. *JS
Incident date: Oct 1, 2020
ENGINE LIGHT REPEATEDLY COMES ON AT 100000 MILES. THEN GOES OFF. CODES INCLUDE : CAMSHAFT POSITION ACTUATOR BLOCK 1, TRACTION CONTROL, BLINKING ENGINE LIGHT. AFTER DRIVING FOR A DISTANCE OF 10 MILES OR MORE FOR A DURATION OF 1 TO 3 HOURS IN LIGHT OR HEAVY TRAFFIC.
Incident date: Oct 2, 2020
I BARELY HAVE UNDER 37,000 MILES ON THIS CAR HAVEN'T OWNED IT TO LONG .. AND I AM VERY DISAPOINTED IN THE RIDE OF THE CAR IT FEELS LIKE IF YOU ARE GOING OVER A SMALL BUMP IN THE ROAD LIKE YOU HAVE HIT A GUTTER ALMOST.. I THOUGHT CADILLACS WERE SUPPOSE TO BE THE BEST RIDE.. I THINK THIS SHOULD BE A WARRANTY PROBLEM I THINK IT HAD 35,000 WHEN WE BOUGHT IT WE USUALLY LEAVE FOR THE WINTER SO ITS STORE... Read more
Incident date: Jul 14, 2020
I FEEL VERY DISAPPOINTED IN THE RIDE OF MY 2013 CADILLAC. I HAVE THE AIR PRESSURE CHECKED WHICH I AM SHOWING CHANGES DOWN TO 31 29 ETC. IT FEELS LIKE YOU ARE HITTING A SPEED TRAP THAT HAS BEEN DUG OUT .. NOT SURE WHY WHEN GOING ON CITY ROAD IN LAYTON FEELS LIKE IT GOING 30 50 40 MILES AND ON THE FREEWAY IF THERE IS ANY INDENTATIONS IT MAKES ME CRINGE WHEN I SEE A BUMP IN THE ROAD THAT I CANNOT G... Read more
Incident date: Oct 2, 2020
THE HEADLIGHTS HAVE BECOME DIM AND IT IS VERY HARD TO SEE AT NIGHT. GM KNOWS ABOUT THE PROBLEM BUT THEY HAVE NOT ISSUED A RECALL. BOTH HEAD LAMP ASSEMBLIES NEED TO BE REPLACED ON MY 2016 SRX AT A COST OF $1700+. IT IS UNSAFE TO DRIVE THIS CAR AT NIGHT
Incident date: Oct 1, 2020
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR THE DEALER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FA... Read more
Incident date: Sep 29, 2020
MY CAR WAS BROUGHT IN FOR VIBRATION AT ALDERMAN CADILLAC IN MERIDEN I TOOK IT IN AND COME TO FIND OUT, IT WAS THE POWER STEERING AND A MOTOR MOUNT. THE DEALER ASKED ME IF I WANTED TO TAKE THE CAR AFTER IT WAS FIXED ALTHOUGH HE TOLD ME THAT IT WOULDN'T BE SAFE TO DRIVE. I RECEIVED THE VEHICLE 3 DAYS LATER AND THE PROBLEM WAS STILL THERE. MY STEERING WHEEL WAS ALSO LOOSE AND THE ALIGNMENT WAS OFF. I... Read more
Incident date: Sep 29, 2020
MY CAR WAS BROUGHT IN FOR VIBRATION AT ALDERMAN CADILLAC IN MERIDEN I TOOK IT IN AND COME TO FIND OUT, IT WAS THE POWER STEERING AND A MOTOR MOUNT. THE DEALER ASKED ME IF I WANTED TO TAKE THE CAR AFTER IT WAS FIXED ALTHOUGH HE TOLD ME THAT IT WOULDN'T BE SAFE TO DRIVE. I RECEIVED THE VEHICLE 3 DAYS LATER AND THE PROBLEM WAS STILL THERE. MY STEERING WHEEL WAS ALSO LOOSE AND THE ALIGNMENT WAS OFF. I... Read more
Incident date: Jul 1, 2008
THE ENGINE LEAKS OIL, NOT JUST SPOTS, ACTUAL DRIPS, HAVE TO ADD MUCH OIL IN BETWEEN OIL CHANGES.
Incident date: Jan 15, 2020
HEADLIGHTS GOT VERY DIM OVER TIME. REACHED THE POINT THAT I HAD TO DRIVE WITH THE UPPER BEAMS ON AT NIGHT. ALSO HAD MOISTURE IN ONE HEADLAMP ASSEMBLY.
Incident date: Sep 20, 2020
PURCHASED 4 BRAND NEW LEXANI THIRTY TIRES WITH WHEELS, AND LESS THAT 200 MILES THE ENTIRE FRONT OF MY TIRE BLEW OUT DRIVING DOWN THE HIGHWAY. WAITED 3 WEEKS FOR NEW TIRE TO COME, AND LESS THAN A WEEK THE NEW TIRE AND ALSO ANOTHER TIRE HAS CHUNKS COMING OFF OF THEM.
Incident date: Oct 12, 2016
ENGINE CRADLE/FRAME IS SEVERELY DEGRADING STRUCTURALLY DUE TO THE NORTHERN STATES PRACTICES OF SALTING/SANDING ROADS DURING THE WINTER MONTHS. THE INTEGRITY OF THE SUB-FRAME STEEL STRUCTURE IS SUCH THAT NORMAL USE OF THE VEHICLE, ITS SUSPENSION, STEERING AND DRIVE TRAIN STABILITY HAS BEEN COMPROMISED. THE MANUFACTURES USE OF SUBSTANDARD METALS IN ITS SUB-FRAMES IS THE REASON FOR THIS VEHICLES INST... Read more
Incident date: Oct 12, 2016
ENGINE CRADLE/FRAME IS SEVERELY DEGRADING STRUCTURALLY DUE TO THE NORTHERN STATES PRACTICES OF SALTING/SANDING ROADS DURING THE WINTER MONTHS. THE INTEGRITY OF THE SUB-FRAME STEEL STRUCTURE IS SUCH THAT NORMAL USE OF THE VEHICLE, ITS SUSPENSION, STEERING AND DRIVE TRAIN STABILITY HAS BEEN COMPROMISED. THE MANUFACTURES USE OF SUBSTANDARD METALS IN ITS SUB-FRAMES IS THE REASON FOR THIS VEHICLES INST... Read more
Incident date: Oct 12, 2016
ENGINE CRADLE/FRAME IS SEVERELY DEGRADING STRUCTURALLY DUE TO THE NORTHERN STATES PRACTICES OF SALTING/SANDING ROADS DURING THE WINTER MONTHS. THE INTEGRITY OF THE SUB-FRAME STEEL STRUCTURE IS SUCH THAT NORMAL USE OF THE VEHICLE, ITS SUSPENSION, STEERING AND DRIVE TRAIN STABILITY HAS BEEN COMPROMISED. THE MANUFACTURES USE OF SUBSTANDARD METALS IN ITS SUB-FRAMES IS THE REASON FOR THIS VEHICLES INST... Read more