Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Aug 12, 2019
TRIED TO STOP BEFORE A RED SIGN ON A CITY STREET, THE CAR ACCELERATED ON ITS OWN, PASSED THE RED LIGHT AND RUN AT ABOUT 60 MPH ON A 35 MPH STREET FOR ABOUT HALF A MILE AND THEN STOPPED BY ITSELF. PRESSING THE BRAKES AND EVEN PUTTING IT ON PARK DID NOT HELP. I AM LUCKY TO BE ALIVE WITH MY TWO PASSENGERS, AND LUCKY NOT TO KILL ANYBODY OR CAUSE PROPERTY DAMAGE.
Incident date: Aug 12, 2019
TRIED TO STOP BEFORE A RED SIGN ON A CITY STREET, THE CAR ACCELERATED ON ITS OWN, PASSED THE RED LIGHT AND RUN AT ABOUT 60 MPH ON A 35 MPH STREET FOR ABOUT HALF A MILE AND THEN STOPPED BY ITSELF. PRESSING THE BRAKES AND EVEN PUTTING IT ON PARK DID NOT HELP. I AM LUCKY TO BE ALIVE WITH MY TWO PASSENGERS, AND LUCKY NOT TO KILL ANYBODY OR CAUSE PROPERTY DAMAGE.
Incident date: Aug 12, 2019
TRIED TO STOP BEFORE A RED SIGN ON A CITY STREET, THE CAR ACCELERATED ON ITS OWN, PASSED THE RED LIGHT AND RUN AT ABOUT 60 MPH ON A 35 MPH STREET FOR ABOUT HALF A MILE AND THEN STOPPED BY ITSELF. PRESSING THE BRAKES AND EVEN PUTTING IT ON PARK DID NOT HELP. I AM LUCKY TO BE ALIVE WITH MY TWO PASSENGERS, AND LUCKY NOT TO KILL ANYBODY OR CAUSE PROPERTY DAMAGE.
Incident date: Aug 10, 2019
I PURCHASED MY BUICK VERANO ON 12/29/2017. DURING THE FIRST WHILE DRIVING MY ELETRICAL SYSTEM JUST SHUT DOWN ABOUT 2-3 TIMES. IN THE SECOND YEAR IT STARTED HAPPENING MORE OFTEN WHILE MAKING A TURN OR JUST GOING AROUN ANOTHER VEHICLE. FROM JULY TO AUGUST THE ELECTRICAL SYSTEM SHUT DOWN ABOUT 5 TIMES IN ABOUT A 5 WEEK SPAN WHICH MADE IT VERY HARD TO STEER THE VEHICLE AND ALL OF THE RADIO SCREEN SH... Read more
Incident date: Aug 10, 2019
I PURCHASED MY BUICK VERANO ON 12/29/2017. DURING THE FIRST WHILE DRIVING MY ELETRICAL SYSTEM JUST SHUT DOWN ABOUT 2-3 TIMES. IN THE SECOND YEAR IT STARTED HAPPENING MORE OFTEN WHILE MAKING A TURN OR JUST GOING AROUN ANOTHER VEHICLE. FROM JULY TO AUGUST THE ELECTRICAL SYSTEM SHUT DOWN ABOUT 5 TIMES IN ABOUT A 5 WEEK SPAN WHICH MADE IT VERY HARD TO STEER THE VEHICLE AND ALL OF THE RADIO SCREEN SH... Read more
Incident date: Aug 10, 2019
I PURCHASED MY BUICK VERANO ON 12/29/2017. DURING THE FIRST WHILE DRIVING MY ELETRICAL SYSTEM JUST SHUT DOWN ABOUT 2-3 TIMES. IN THE SECOND YEAR IT STARTED HAPPENING MORE OFTEN WHILE MAKING A TURN OR JUST GOING AROUN ANOTHER VEHICLE. FROM JULY TO AUGUST THE ELECTRICAL SYSTEM SHUT DOWN ABOUT 5 TIMES IN ABOUT A 5 WEEK SPAN WHICH MADE IT VERY HARD TO STEER THE VEHICLE AND ALL OF THE RADIO SCREEN SH... Read more
Incident date: Jan 4, 2019
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING APPROXIMATELY 25 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED INTERMITTENTLY, WHICH CAUSED THE VEHICLE TO GO INTO LIMP MODE. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO ACCELERATE MORE THAN 1 MPH. IN ADDITION, THE VEHICLE NEEDED TO BE RESTARTED IN ORDER TO OPERATE. THE CONTACT CALLED VISION BUICK GMC (800 PANORAMA TRAIL S, ROCHESTE... Read more
Incident date: Apr 13, 2019
TL* THE CONTACT OWNS A 2016 BUICK LACROSSE. WHILE THE VEHICLE WAS IN REVERSE, THE CONTACT ATTEMPTED TO SHIFT INTO DRIVE, BUT THE VEHICLE FAILED TO MOVE FORWARD. IN ADDITION, WHILE ACCELERATING FROM A STOP, THE VEHICLE FAILED TO MOVE FORWARD. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL, INCLUDING THE CHECK ENGINE WRENCH, TRACTION CONTROL, AND STABILITRAK. IN ADDITION, THE SPEEDOM... Read more
Incident date: Apr 13, 2019
TL* THE CONTACT OWNS A 2016 BUICK LACROSSE. WHILE THE VEHICLE WAS IN REVERSE, THE CONTACT ATTEMPTED TO SHIFT INTO DRIVE, BUT THE VEHICLE FAILED TO MOVE FORWARD. IN ADDITION, WHILE ACCELERATING FROM A STOP, THE VEHICLE FAILED TO MOVE FORWARD. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL, INCLUDING THE CHECK ENGINE WRENCH, TRACTION CONTROL, AND STABILITRAK. IN ADDITION, THE SPEEDOM... Read more
Incident date: Aug 2, 2019
STARTED STALLING AT IDLE, THEN JUST SHUTTERED AND STALLED WHILE MOVING, 28882.MOLES. HAD CRANK, AIR WOULD RUN BUT WOULD NOT RESTART. DEALER HAD IT FOR A WEEK AND TOLD ME WAS BATTERY. WEIRD BECAUSE IT HAD CRANK BUT WOULDNT START. HAD IT BACK AND IMMEDIATELY NOTICE DID NOT ACCELERATE RIGHT, VERY HESITANT AND AT IDLE NEARLY STALLED, FELT LIKE WAS "MISSING". A FEW DAYS LATER IT STALLED TWICE WHILE A... Read more
Incident date: Apr 22, 2019
JUST RECENTLY GOT MY CAR FULLY SERVICE AND WITHIN 2 WEEKS LATER I WAS DRIVING MY VEHICLE AND IT STARTED DECELERATING AND SHIFTING ABNORMAL. ALL MY FLUIDS WAS VISIBLE IN MY CAR AND ITS NOT SHIFTING PROPERLY, WONT LET ME CATCH SPEED PAST 33MPH, WONT GO IN REVERSE AND ALSO SOMETIMES IT STALL TO GO FORWARD. I BELIEVE THIS VEHICLE SHOULD BE ON RECALL DUE TO SAFETY DRIVING ISSUES. I HAVE 2 FAMILY MEMBER... Read more
Incident date: Jun 10, 2019
I OWN A 2011 BUICK REGAL WITH THE VEHICLE OPTION "TT6" HID HEADLAMPS. BOTH HEADLAMPS ARE CURRENTLY INOPERATIVE. WHAT I HAVE DISCOVERED IS THAT THE FRONT HEADLAMP ASSEMBLIES HAVE CONDENSATION INSIDE OF THEM. THIS CONDENSATION IN TURN HAS CAUSED NOT ONLY THE HID BULBS TO FAIL BUT ALSO HAS CREATED CORROSION ON THE CONNECTORS WHICH ATTACH TO THE BALLAST MODULE INSIDE EACH LAMP. THIS HAS RENDERED EA... Read more
Incident date: Jul 17, 2019
TL* THE CONTACT OWNS A 2017 BUICK ENCORE. THE CONTACT STATED THAT WHILE DISTRACTED BY AN INSECT ON THE WINDSHIELD, THE VEHICLE REAR ENDED A 2019 GMC ARCADIA. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS FAILED TO RESTRAIN THE CONTACT AND HIS HEAD STRUCK THE STEERING WHEEL. THE CONTACT SUSTAINED INJURIES TO HIS HEAD AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. IN ADDITION, THE... Read more
Crash
Fire
1 injured
Incident date: Jul 17, 2019
TL* THE CONTACT OWNS A 2017 BUICK ENCORE. THE CONTACT STATED THAT WHILE DISTRACTED BY AN INSECT ON THE WINDSHIELD, THE VEHICLE REAR ENDED A 2019 GMC ARCADIA. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS FAILED TO RESTRAIN THE CONTACT AND HIS HEAD STRUCK THE STEERING WHEEL. THE CONTACT SUSTAINED INJURIES TO HIS HEAD AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. IN ADDITION, THE... Read more
Crash
Fire
1 injured
Incident date: Aug 5, 2019
CONTINUAL AC LEAKS. I HAVE PUT SO MUCH MONEY INTO REPAIRS FOR THE AC AND WHEN IT LEAKS A WHITE GAS POURS OUT OF THE VENTS. THIS LINK SHOWS OTHERS HAVING MUCH THE SAME ISSUES I AM EXPERIENCING WITH MY CAR. HTTPS://FORUMS.EDMUNDS.COM/DISCUSSION/11919/BUICK/ENCLAVE/BUICK-ENCLAVE-AC-PROBLEMS/P11 I'M PUTTING MOST RECENT DATE BELOW ALTHOUGH I HAVE HAD MY CAR IN THE SHOP ON MULTIPLE OCCASIONS. JUST HAD ... Read more
Incident date: Aug 2, 2019
DRIVER SIDE HEADLAMP HAS CONDENSATION IN IT CAUSING IT TO QUIT WORKING. THE CAR WAS TAKEN TO THE GARAGE AND WAS TOLD THAT THIS IS A VERY COMMON PROBLEM WITH THE BUICK REGAL. I WAS GIVEN A REPAIR COST OF OVER $1600. I WAS ALSO TOLD THAT THIS WILL PROBABLY OCCUR AGAIN. THERE WAS NO INDICATION THAT MY HEADLIGHT WAS NOT WORKING UNTIL I WAS DRIVING DOWN THE ROAD AT NIGHT AND ANOTHER VEHICLE FLASHED THE... Read more
Incident date: Mar 14, 2018
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING 55 MPH, THE CONTACT WAS UNABLE TO DEFROST THE WINDOWS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO PLACE THE DEFROSTER ON THE HOT SETTING IN ORDER FOR THE WINDOWS TO CLEAR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE AIR COMPRESSOR PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIR... Read more
Incident date: Mar 28, 2017
IN 2017@75,477 MILES MY CAR LOST POWER ON THE HIGHWAY, COULD NOT GET IT TO GO OVER 40MPH. DROVE TO DEALER & TURNED OUT TO BE TIMING CHAIN WHICH IS A KNOWN ISSUE IN MY TYPE OF CAR. DEALER REPAIRED CAR AT WARRANTY PRICE, EVEN THOUGH MY WARRANTY HAD RUN OUT & TOOK 40% OFF SINCE I HAD BEEN SUCH A GREAT CUSTOMER. THEY HAD SOME KIND OF INCENTIVE MONEY AVAILABLE.FAST FORWARD TO APRIL 2019 @ 95,000 MIKES,... Read more
Incident date: Jul 29, 2019
PLASTIC VALVE COVER WARPED AT/BEFORE 83809 MILES, LEADING TO VACUUM LEAK/LOSS OF POWER.
Incident date: Jan 2, 2017
EXCESSIVE ENGINE OIL CONSUMPTION. NEED TO ADD MORE THAN 3-4 QUARTS EVERY 2K MILES. NOTE THAT LOW LEVEL OIL LIGHT NEVER TURNS ON. AT A RECENT OIL CHANGE IN LATE JULY '19 THERE WAS ~1 QUART OF OIL IN THE RESERVOIR WHEN OIL WAS DRAINED. OIL CHANGES HAVE BEEN PERFORMED AT SPECIFIED INTERVALS SINCE PURCHASED IN JULY OF '15 (~39,900 MILES WHEN PURCHASED). STARTED NOTICING EXCESSIVE OIL CONSUMPTION IN '1... Read more
Incident date: Jul 31, 2019
MY DAUGHTER ENDED UP GETTING THE SEAT BELT TWISTED AROUND HER WAIST WHEN SHE WAS TRYING TO GET OUT. THE SEATBELT WAS LOCKED TIGHTLY AROUND HER WAIST AND SHE COULD NOT GET OUT. I TRIED TURNING OFF THE CAR, UNLOCKING THE CAR, AND PULLING THE SEAT RELEASE BUT THE SEATBELT WOULD NOT UNLOCK. WE CALLED THE LOCAL FIRE DEPARTMENT AND THE SEATBELT HAD TO BE CUT OFF.
1 injured
Incident date: Jul 20, 2019
TAKATA RECALL? : THE FRONT PASSENGER AIRBAG ON OUR 2010 BUICK LACROSSE EXPLODED ABOUT 9PM ON SATURDAY JULY 20TH, 2019. THE CAR WAS UN-STARTED (NOT RUNNING) AND UNOCCUPIED AT THE TIME. THE PASSENGER SIDE AIRBAGEXPLODED WHEN I OPENED THE DRIVER SIDE CAR DOOR. THIS CAR WAS SITTING IN THE DRIVEWAY ALL WEEKEND. DURING THIS WEEKEND, WE WERE EXPERIENCING A HEAT WAVE WITH EXTREME HIGH TEMPERATURE AND HUMI... Read more
Incident date: Mar 22, 2019
I PURCHASED MY VEHICLE IN JUNE OF 2018. THE CAR DROVE BEAUTIFULLY FOR ABOUT 14000 MILES. THEN I STARTED NOTICING HARSH SHIFTS AT LOWER SPEEDS, SHIFTED FINE ON THE HIGHWAY. THIS CONTINUED ON AND I JUST THOUGHT IT WAS NORMAL WEAR. THEN ABOUT 2 MONTHS AFTER THE HARSH SHIFTING STARTED I WAS GETTING ON THE HIGHWAY AND ACCELERATING UP TO SPEED. I THEN LET OFF MY GAS PEDAL AND THE CAR STUCK IN GEAR. I TR... Read more
Incident date: Jul 5, 2019
TL* THE CONTACT OWNED A 1998 BUICK REGAL. THE CONTACT STATED WHILE HER HUSBAND WAS IDLE AT A GUARD SHAFT, WHEN SHE SAW SMOKE COMING FROM THE HOOD OF THE VEHICLE. THE DRIVER MOVED FORWARD AWAY FROM THE GUARD SHAFT AND PARKED THE VEHICLE. THE CONTACT STATED NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED HER HUSBAND OPENED THE HOOD AND SAW FIRE COMING FROM THE ENGINE. THE CONTACT STATED THE G... Read more
Fire
Incident date: Dec 13, 2017
THE DASH BOARD GOES OUT. ANYWHERE FROM A FEW SECONDS TO 1 MINUTE BEFORE IT RETURNS.
BUICK
RENDEZVOUS
(2007) - SERVICE BRAKES
Jul 30, 2019
Incident date: May 8, 2019
WON'T HOLD BRAKE FLUID SO WE PUT A NEW RESERVOIR INN AND IT STILL WON'T HOLD BRAKE FLUID AND HE TOLD ME THAT THEY ARE FAMOUS FOR THE ABS MODULE GOING BAD AND BEFORE IT GETS ANY WORSE I'M TRYING TO HAVE IT FIXED OR BEFORE SOMETHING WORSE AS OR SOMEBODY GETS HURT I'M A MOTHER ON GOVERNMENT ASSISTANCE OF FOR KIDS AND THIS IS MY ONLY VEHICLE IS AND SOURCE OF TRANSPORTATION
Incident date: Jul 4, 2019
2016 BUICK ENCLAVE HAD A SERVICE AIRBAG LIGHT/MESSAGE ILLUMINATED ON DASHBOARD CONTINUOUSLY. I BROUGHT THE VEHICLE INTO THE DEALERSHIP FOR A DIAGNOSTIC TEST & THE ISSUE IS THE WIRING HARNESS FOR THE PASSENGER SIDE AIRBAG. WHEN THE TECHNICIAN MOVES THE WIRING HARNESS THE LIGHT COMES & GOES. ADDITIONALLY, I FOUND SERVICE BULLETINS TALKING ABOUT THE SAME PROBLEM FOR VARIOUS GM PRODUCTS.
Incident date: Jul 4, 2019
2016 BUICK ENCLAVE HAD A SERVICE AIRBAG LIGHT/MESSAGE ILLUMINATED ON DASHBOARD CONTINUOUSLY. I BROUGHT THE VEHICLE INTO THE DEALERSHIP FOR A DIAGNOSTIC TEST & THE ISSUE IS THE WIRING HARNESS FOR THE PASSENGER SIDE AIRBAG. WHEN THE TECHNICIAN MOVES THE WIRING HARNESS THE LIGHT COMES & GOES. ADDITIONALLY, I FOUND SERVICE BULLETINS TALKING ABOUT THE SAME PROBLEM FOR VARIOUS GM PRODUCTS.
Incident date: Jun 23, 2019
BRAKE PEDAL DOES NOT RAISE AFTER APPLY, REMAINS APPLIED AND BRAKE LIGHTS REMAIN ON UNWANTED WHEN CAR IS IN MOTION AND STATIONARY ON STREETS, HIGHWAYS AND WHILE TURNING. GM ISSUED AN INTERNAL BULLETIN ON 05/11/2018 (SEE PIC5692D) RECOGNIZING THAT THIS PROBLEM EXISTS AMONG 5 OF ITS MODELS (BUICK LACROSSE, BUICK REGAL, CADILLAC SRX, CADILLAC XTS AND CHEVROLET MALIBU) WITH THE LACROSSE PROBLEM BEGINN... Read more
Incident date: Jul 25, 2019
CAMSHAFT SENSOR FAILS REPEATEDLY, AFTER WARRANTY REPLACEMENT. THIS IS CAUSING THE MOTOR TO DIE AT DIFFERENT SPEED'S AND LOSS OF VEHICLE CONTROL. THE VEHICLE IS UNRELIABLE AND UNSTABLE. IT IS A LIABILITY TO OPERATE KNOWING ANY MINUTE THE CSPS CAN FAIL AND RENDER THE VEHICLE USELESS.
Incident date: Jul 25, 2019
CAMSHAFT SENSOR FAILS REPEATEDLY, AFTER WARRANTY REPLACEMENT. THIS IS CAUSING THE MOTOR TO DIE AT DIFFERENT SPEED'S AND LOSS OF VEHICLE CONTROL. THE VEHICLE IS UNRELIABLE AND UNSTABLE. IT IS A LIABILITY TO OPERATE KNOWING ANY MINUTE THE CSPS CAN FAIL AND RENDER THE VEHICLE USELESS.
Incident date: Jul 25, 2019
CAMSHAFT SENSOR FAILS REPEATEDLY, AFTER WARRANTY REPLACEMENT. THIS IS CAUSING THE MOTOR TO DIE AT DIFFERENT SPEED'S AND LOSS OF VEHICLE CONTROL. THE VEHICLE IS UNRELIABLE AND UNSTABLE. IT IS A LIABILITY TO OPERATE KNOWING ANY MINUTE THE CSPS CAN FAIL AND RENDER THE VEHICLE USELESS.
Incident date: Jul 26, 2019
DRIVING CAR LOCKS UP CHECK ENGINE LIGHT COMES ON SAYS CHECK POWER STEERING, WE AIMED TO SIDE OF THE SHOULDER CAR DIES WOULDN'T START.WE HAD TO WAIT ON SIDE OF A INTERSTATE FOR 3 HOURS TO GET A TOW TRUCK, VERY DANGEROUS
Incident date: Jul 26, 2019
DRIVING CAR LOCKS UP CHECK ENGINE LIGHT COMES ON SAYS CHECK POWER STEERING, WE AIMED TO SIDE OF THE SHOULDER CAR DIES WOULDN'T START.WE HAD TO WAIT ON SIDE OF A INTERSTATE FOR 3 HOURS TO GET A TOW TRUCK, VERY DANGEROUS
Incident date: Jul 26, 2019
DRIVING CAR LOCKS UP CHECK ENGINE LIGHT COMES ON SAYS CHECK POWER STEERING, WE AIMED TO SIDE OF THE SHOULDER CAR DIES WOULDN'T START.WE HAD TO WAIT ON SIDE OF A INTERSTATE FOR 3 HOURS TO GET A TOW TRUCK, VERY DANGEROUS
Incident date: Jul 23, 2019
JULY 23, 2019 -I WAS ON THE HWY FOR APPROX. FOUR HOURS WITH MY NIECE WHEN SUDDENLY MY CAR CREATED A LOUD SOUND AND I LOST POWER AND CONTROL OF MY CAR INCLUDING MY BRAKES. I WAS TRAVELING AT 70 MILE PER HOUR. LUCKILY, TWO CARS HAD JUST PASSED ME WHEN THIS OCCURRED OTHERWISE I COULD HAVE HAD A VERY SERIOUS ACCIDENT. I WAS ON THE LEFT LANE AND WAS ABLE TO COAST TO THE SHOULDER. THE HWY. WAS FLAT ... Read more
Incident date: Jun 1, 2019
THE CAR WAS SPITTING D SPUTTER AND OVERHEATING ON THE MAIN HIGHTWAY... ENGINE LIGHT STARTED FLASHING A D IT SHOWED MISFIRES ON CYLINDERS 2,4,6.... THE PROBLEM IS ON GOING AND HAS HAD MY 2 YEAR OLD AND MYSELF SITTING ON THE SIDE OF THE ROAD IN 110 DEGREE HEAT INDEX WAITING ON A TOW TRUCK!. WE WERE DRIVING STRAIGHT DOWN THE MAIN HIGHWAY. THEN THE ACCELERATOR WOULD BE FLOORED BUT THE VEHICLE WOULDNT ... Read more
Incident date: Jun 1, 2019
THE CAR WAS SPITTING D SPUTTER AND OVERHEATING ON THE MAIN HIGHTWAY... ENGINE LIGHT STARTED FLASHING A D IT SHOWED MISFIRES ON CYLINDERS 2,4,6.... THE PROBLEM IS ON GOING AND HAS HAD MY 2 YEAR OLD AND MYSELF SITTING ON THE SIDE OF THE ROAD IN 110 DEGREE HEAT INDEX WAITING ON A TOW TRUCK!. WE WERE DRIVING STRAIGHT DOWN THE MAIN HIGHWAY. THEN THE ACCELERATOR WOULD BE FLOORED BUT THE VEHICLE WOULDNT ... Read more
Incident date: Jun 1, 2019
THE CAR WAS SPITTING D SPUTTER AND OVERHEATING ON THE MAIN HIGHTWAY... ENGINE LIGHT STARTED FLASHING A D IT SHOWED MISFIRES ON CYLINDERS 2,4,6.... THE PROBLEM IS ON GOING AND HAS HAD MY 2 YEAR OLD AND MYSELF SITTING ON THE SIDE OF THE ROAD IN 110 DEGREE HEAT INDEX WAITING ON A TOW TRUCK!. WE WERE DRIVING STRAIGHT DOWN THE MAIN HIGHWAY. THEN THE ACCELERATOR WOULD BE FLOORED BUT THE VEHICLE WOULDNT ... Read more
Incident date: Nov 17, 2018
OBD WARNING B0074, B0081 - PPS MODULE FAULTY - CANNOT DETECT PASSENGER WEIGHT IN CAR, THEREFORE DISABLED THE PASSENGER AIRBAG. AFTER SOME RESEARCH, I AM SEEING MULTIPLE GM ISSUES ON THE SAME ERROR, OBD B0081, FAULTY PPS SENSOR ON COMAROS AND VOLTS
Incident date: Nov 17, 2018
OBD WARNING B0074, B0081 - PPS MODULE FAULTY - CANNOT DETECT PASSENGER WEIGHT IN CAR, THEREFORE DISABLED THE PASSENGER AIRBAG. AFTER SOME RESEARCH, I AM SEEING MULTIPLE GM ISSUES ON THE SAME ERROR, OBD B0081, FAULTY PPS SENSOR ON COMAROS AND VOLTS
Incident date: Jul 20, 2019
TAKATA RECALL: THE FRONT PASSENGER AIRBAG ON OUR 2010 BUICK LACROSSE EXPLODED ABOUT 9PM ON SATURDAY JULY 20TH, 2019. THE CAR WAS UN-STARTED (NOT RUNNING) AND UNOCCUPIED AT THE TIME. THE AIRBAG EXPLODED WHEN I OPENED THE DRIVER'S CAR DOOR. THIS CAR WAS SITTING IN THE DRIVEWAY ALL WEEKEND. DURING THIS WEEKEND, WE WERE EXPERIENCING A HEAT WAVE WITH EXTREME HIGH TEMPERATURE AND HUMIDITY. LOCA... Read more
Incident date: Nov 28, 2018
11/28/2018 I AUTHORIZED LEITH BUICK GMC TRUCK INC TO REPAIR CYLINDER #2 AND #4 ENGINE COILS AND SPARK PLUGS. 3/3/2019 #2 CYLINDER BEGAN MISFIRING. 3/7/2019 REPLACED THE ENGINE COIL AND FOUND THAT PART DID NOT MATCH MY INVOICE. 4/10/2019 TOOK OFF #4 AND FOUND IT DID NOT MATCH MY INVOICE. THEY CHARGED ME FOR EITHER FAULTY PARTS OR WORK THEY DID NOT DO.
Incident date: May 1, 2019
2 MONTHS AGO MY SERVICE AIR BAG ICON & MESSAGE CAME ON MY DASH WHEN I STARTED MY CAR. I TOOK IT TO GET IT LOOKED AT THEY PULLED A CODE BUT NOW THEY HAVE TO HAVE MY CAR ALL DAY TO SEE WHERE THE PROBLEM ACTUALLY IS. COSTING ME LOTS OF MONEY FOR THEIR LABOR. GIVE ME A BREAK WHY ISNT THIS A RECALL FOR MY CAR. OBVIOUSLY I'M NOT THE ONLY ONE HAVING ISSUES WITH AIR BAG.
Incident date: May 24, 2019
TL* THE CONTACT OWNS A 2018 BUICK ENCORE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, CRASHED INTO THE CORNER PANEL OF AN UNKNOWN VEHICLE. THERE WERE NO WARNING INDICATOR LIGHTS ILLUMINATED. THE DRIVER FRONTAL AND FLOOR AIR BAGS DEPLOYED. THE CONTACT SUSTAINED INJURIES TO THE LEGS AND MEDICAL ATTENTION WAS PROVIDED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE BODY DAMAGE WAS REPAI... Read more
Crash
1 injured
Incident date: Jul 22, 2019
WHILE DRIVING THE CAR THE ELECTRONIC PARKING BRAKE TURNED ON (WITHOUT THE DRIVER COMMANDING IT), STOPPING THE REAR WHEELS FROM ROTATING FREELY, MAKING IT VERY DIFFICULT TO DRIVE THE CAR. THE CAR WAS IN MOTION WHEN THIS HAPPENED. THIS HAS HAPPENED 3 TIMES, ON THE SECOND TIME THE DEALER WAS ABLE TO SEE THE PROBLEM AND PERFORMED A "CALIBRATION" BUT THE PROBLEM HAPPENED AGAIN ABOUT 1 MONTH LATER (LAST... Read more
Incident date: Jul 21, 2019
TL* THE CONTACT OWNS A 2016 BUICK ENCORE. WHILE THE VEHICLE WAS PARKED, THE REAR HATCH WINDSHIELD SHATTERED. THE CONTACT STATED THAT THE REAR WINDSHIELD TRIM MOLDING SEPARATED PRIOR TO THE REAR WINDSHIELD FRACTURING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
Incident date: Dec 19, 2017
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. WHEN THE VEHICLE WAS STOPPED, IT DID NOT RESTART. THE CONTACT REPLACED THE BATTERY, BUT THE FAILURE RECURRED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Incident date: Jul 5, 2019
EVERY TIME I WILL DRIVE FOR SO LONG I'D LOSE ALL POWER RADIO DASH LIGHTS HEADLIGHTS EVERYTHING AND START BLINKING AND GOING OUT AND FINALLY THE CAR WAS JUST DIE. COME TO FIND OUT IT IS ELECTRICAL ISSUES AND IT'S COSTING ME MORE THAN THE CAR IS WORTH TO EVEN GET IT BACK FROM THE SHOP.