Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Aug 26, 2019
WHENEVER I AM DRIVING MY VEHICLE FOR AN HOUR IT STARTS TO STALL OR SPUTTER IN TRAFFIC AND THE ENGINE DIES COMPLETELY. IT WILL RESTART BUT STILL CONTINUES TO HESITATE WHEN ACCELERATING. I'VE TAKEN IT TO A MECHANIC AND NO ERROR CODES POP UP WHEN THIS HAPPENS SO THEY DO NOT KNOW THE CAUSE OR HOW TO FIX THE ISSUE.
Incident date: Aug 26, 2019
WHENEVER I AM DRIVING MY VEHICLE FOR AN HOUR IT STARTS TO STALL OR SPUTTER IN TRAFFIC AND THE ENGINE DIES COMPLETELY. IT WILL RESTART BUT STILL CONTINUES TO HESITATE WHEN ACCELERATING. I'VE TAKEN IT TO A MECHANIC AND NO ERROR CODES POP UP WHEN THIS HAPPENS SO THEY DO NOT KNOW THE CAUSE OR HOW TO FIX THE ISSUE.
Incident date: Aug 28, 2019
RADIO AND DASH COMPONENTS CUT OUT AND GO BLACK. THEN WHEN THEY COME.BACK ON A SERVICE BATTERY MESSAGE COMES ON THE DISPLAY BUT GOES AWAY WITHING A SECOND OR TWO. AND THE POWER STEERING WILL STOP WHILE ALL THIS IS HAPPENING IF TURNING
Incident date: Aug 28, 2019
RADIO AND DASH COMPONENTS CUT OUT AND GO BLACK. THEN WHEN THEY COME.BACK ON A SERVICE BATTERY MESSAGE COMES ON THE DISPLAY BUT GOES AWAY WITHING A SECOND OR TWO. AND THE POWER STEERING WILL STOP WHILE ALL THIS IS HAPPENING IF TURNING
Incident date: Aug 28, 2019
RADIO AND DASH COMPONENTS CUT OUT AND GO BLACK. THEN WHEN THEY COME.BACK ON A SERVICE BATTERY MESSAGE COMES ON THE DISPLAY BUT GOES AWAY WITHING A SECOND OR TWO. AND THE POWER STEERING WILL STOP WHILE ALL THIS IS HAPPENING IF TURNING
Incident date: Jul 31, 2019
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING 45 MPH OVER A BUMP IN THE ROAD, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CONKLIN FANGMAN BUICK GMC (LOCATED AT 3200 MAIN ST, KANSAS CITY, MO 64111, (816) 759-0853), WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER AIR BAG NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FA... Read more
Incident date: Aug 1, 2019
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE AUDIBLE WARNING CHIMES AND TURN SIGNAL CLICKING SOUND WHERE NOT PRESENT DUE A MALFUNCTION IN THE AUDIO AMPLIFIER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BALLAS BUICK(5715 WEST CENTRAL AVE, TOLEDO OH.) WHO DIAGNOSED THAT AN ELECTRICAL SHORTAGE TO THE AUDIO AMPLIFIER HAD OCCURRED DUE TO THE WATER L... Read more
Incident date: Aug 1, 2019
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE AUDIBLE WARNING CHIMES AND TURN SIGNAL CLICKING SOUND WHERE NOT PRESENT DUE A MALFUNCTION IN THE AUDIO AMPLIFIER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BALLAS BUICK(5715 WEST CENTRAL AVE, TOLEDO OH.) WHO DIAGNOSED THAT AN ELECTRICAL SHORTAGE TO THE AUDIO AMPLIFIER HAD OCCURRED DUE TO THE WATER L... Read more
Incident date: Aug 23, 2017
TL* THE CONTACT OWNS A 2005 BUICK LESABRE. WHILE DRIVING 60 MPH ON THE FREEWAY, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL, WHICH FAILED TO ENGAGE AND CAUSED THE VEHICLE TO DECELERATE. THE CONTACT MANAGED TO DRIVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CO2 SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOW... Read more
Incident date: Jan 1, 2018
TL* THE CONTACT OWNS A 2013 BUICK REGAL. UPON STARTING THE VEHICLE, THE PASSENGER SIDE HEADLIGHT BEGAN BLINKING AND WENT COMPLETELY OUT. UPON INSPECTING THE VEHICLE, THE CONTACT FOUND MOISTURE BUILD UP IN THE HEADLIGHT, WHICH HE BELIEVED CAUSED THE FAILURE. AFTER SOME TIME, THE DRIVER'S SIDE HEADLIGHT ALSO FAILED TO OPERATE. THE CONTACT DROVE TO AUTOCENTERS NISSAN (1825 E EDWARDSVILLE RD, WOOD RIV... Read more
Incident date: Aug 27, 2019
SERVICE AIRBAGS JUST STARTED ILLUMINATING TODAY. FROM THE RESEARCH I HAVE BEEN SEEING. IT'S BECAUSE THE WIRING HARNESS UNDER PASSENGER SEAT GETS PINCH. ALSO THE SUN ROOF IS LEAKING THROUGH THE AIR BAG AREA ON THE DRIVER SIDE TO THE LEFT OF THE WINDSHIELD WHILE SITTING INSIDE THE CAR....
Incident date: Aug 23, 2019
WHILE DRIVING 60 MPH ON THE INTERSTATE IN BUMPER TO BUMPER TRAFFIC, MY CAR WENT INTO LIMP MODE. RPMS WERE HIGH AND I HAD TO PULL OVER FROM THE FAST LANE WITH TRACTOR-TRAILERS DRIVING AROUND ME AFTER RESEARCHING THE ISSUE, IT SEEMS THIS HAS BEEN SEEN IN ALOT OF CARS. THIS IS A DANGEROUS DEFECT THAT NEEDS TO BE RESOLVED. I HOPE NO ONE DIES TO MAKE THE MANUFACTURER RESOLVE THIS ISSUE. THE MECHANIC ... Read more
Incident date: Aug 23, 2019
WHILE DRIVING 60 MPH ON THE INTERSTATE IN BUMPER TO BUMPER TRAFFIC, MY CAR WENT INTO LIMP MODE. RPMS WERE HIGH AND I HAD TO PULL OVER FROM THE FAST LANE WITH TRACTOR-TRAILERS DRIVING AROUND ME AFTER RESEARCHING THE ISSUE, IT SEEMS THIS HAS BEEN SEEN IN ALOT OF CARS. THIS IS A DANGEROUS DEFECT THAT NEEDS TO BE RESOLVED. I HOPE NO ONE DIES TO MAKE THE MANUFACTURER RESOLVE THIS ISSUE. THE MECHANIC ... Read more
Incident date: Aug 24, 2019
TL* THE CONTACT WAS A STATE PATROL OFFICER WHO WAS IN PURSUIT OF A 2014 BUICK VERANO. THE CONTACT STATED THAT IT BECAME EVIDENT FROM THE DRIVER OF THE VEHICLE THAT THE ACCELERATOR PEDAL SEIZED WHILE DEPRESSED. THE CONTACT STATED THAT THE VEHICLE TRAVELED BETWEEN 80-100 MPH AT TIMES. THE DRIVER WAS UNABLE TO SLOW DOWN THE VEHICLE FOR 65 MILES. THE CONTACT STATED THAT THE DRIVER WAS ABLE TO USE THE ... Read more
Incident date: Aug 25, 2019
TL* THE CONTACT OWNS A 2014 BUICK VERANO. WHILE DRIVING, THE BRAKES FAILED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TRAVELED FOR 60 MILES WITH NO BRAKES. THE CONTACT ATTEMPTED TO TURN OFF AND RESTART THE VEHICLE, BUT NOTHING WORKED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAI... Read more
Incident date: Aug 10, 2019
CAR STARTED AND WAS COOLING DOWN IN A PARKING LOT WHEN IT DIED WITHOUT WARNING. IT WOULDN'T RESTART. WE TOWED IT TO A SHOP WHERE THEY DETERMINED THAT THE FUEL PUMP HAD GONE BAD. LATER DISCOVERED A BAD SENSOR AND RELAY. ALL TRACED BACK TO THE FUSE BOX UNDER THE DRIVER'S SIDE PASSENGER SEAT THAT HAD MELTED DUE TO PRESSURE PUT ON IT BY SEAT AND VARIOUS OCCUPANTS/ITEMS. MECHANIC REPLACED FUSE BOX, REL... Read more
Incident date: Aug 26, 2019
LUG NUTS HAVE CHROME CAP WHICH IS SUPPOSED TO BE ATTACHED TO THE LUGNUT. LUG WRENCH FITS OVER THE CAP. CAP COMES OFF EXPOSING THE LUGNUT, HOWEVER THE LUG WRENCH DOES NOT FIT TIGHTLY OVER, THE EXPOSED LUGNUT. NEED SEPARATE WRENCH (NOT INCLUDED WITH THE VEHICLE TO REMOVE THE LUGNUT IF THE CAP BREAKS OFF.
Incident date: Aug 1, 2019
WATER IS GETTING TO THE ELECTRICAL COMPONENTS OF THE AMPLIFIERS (BOSE SYSTEM) AND SHORTING THEM OUT. THAT MEANS THERE IS NO SOUND WHAT SO EVER INSIDE THE VEHICLE. NO BLINKERS, HAZARDS, RADIO OR IF THE ENGINE LIGHT COMES ON YOU WON'T HEAR IT, ONLY A VISIBLE ICON. THIS IS AN ISSUE NOT ONLY IN THE ENCLAVE, BUT THE ACADIA AS WELL AS THE SATURN OUTLOOK. THIS SHOULD HAVE BEEN A RECALL A LONG TIME AGO. I... Read more
Incident date: Aug 19, 2019
TAKATA RECALL IN THE ALMOST 3 YEARS I'VE OWNED MY 2014 BUICK ENCLAVE, THERE HAVE BEEN 2 OCCURRENCES WITH THE SAME TRANSMISSION ISSUE. THE CODES ARE: P0700, P182E AND P0306. THE ENGINE LIGHT COMES ON AND FLASHES FOR ROUGHLY 30 SECONDS. THE FIRST OCCURRENCE WAS IN THE CITY, ABOUT 35MPH AND THE SECOND WAS ON THE HIGHWAY WITH A SPEED OF 60MPH. BOTH TIMES I'VE PULLED OFF THE ROAD AND THE LIGHT DISAPPE... Read more
Incident date: Feb 12, 2019
POWER STEERING LEAKS, STEERING IS JERKY, PUMP MAKES NOISE
Incident date: Nov 19, 2018
CONDENSATION STARTED IN DRIVER'S SIDE HEADLIGHT TO THE POINT WHEN LIGHT BULBS SHORT OUT AND ARE RUINED AS SOON AS THEY ARE PUT IN. THE WATER ENTERING THE ELECTRICAL SYSTEM IS DANGEROUS.
Incident date: Aug 21, 2019
VEHICLE WAS TRAVELING AT APPROXIMATELY 35 MPH ON A CITY STREET WHEN A "POP" NOISE WAS HEARD, IMMEDIATELY FOLLOWED BY THE CAR SHUTTING DOWN. THERE WAS NO WARNING OR SYSTEM ERROR LIGHTS ON AND NONE TURNED ON. THERE WAS NO POWER OR BRAKES AVAILABLE IN THE VEHICLE. UPON ATTEMPTING TO COAST VEHICLE OFF THE ROAD TO A SAFE AREA, 2 PEOPLE DRIVING BY YELLED TO GET OUT, AS THERE WERE FLAMES COMING OUT OF TH... Read more
Fire
Incident date: Aug 21, 2019
VEHICLE WAS TRAVELING AT APPROXIMATELY 35 MPH ON A CITY STREET WHEN A "POP" NOISE WAS HEARD, IMMEDIATELY FOLLOWED BY THE CAR SHUTTING DOWN. THERE WAS NO WARNING OR SYSTEM ERROR LIGHTS ON AND NONE TURNED ON. THERE WAS NO POWER OR BRAKES AVAILABLE IN THE VEHICLE. UPON ATTEMPTING TO COAST VEHICLE OFF THE ROAD TO A SAFE AREA, 2 PEOPLE DRIVING BY YELLED TO GET OUT, AS THERE WERE FLAMES COMING OUT OF TH... Read more
Fire
Incident date: Aug 21, 2019
VEHICLE WAS TRAVELING AT APPROXIMATELY 35 MPH ON A CITY STREET WHEN A "POP" NOISE WAS HEARD, IMMEDIATELY FOLLOWED BY THE CAR SHUTTING DOWN. THERE WAS NO WARNING OR SYSTEM ERROR LIGHTS ON AND NONE TURNED ON. THERE WAS NO POWER OR BRAKES AVAILABLE IN THE VEHICLE. UPON ATTEMPTING TO COAST VEHICLE OFF THE ROAD TO A SAFE AREA, 2 PEOPLE DRIVING BY YELLED TO GET OUT, AS THERE WERE FLAMES COMING OUT OF TH... Read more
Fire
Incident date: May 5, 2019
TIMING CHAIN SLIPS. NOW IT IS SHOT.
Incident date: Aug 16, 2019
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHEN THE CONTACT STOPPED AND TURNED OFF THE VEHICLE AFTER A LONG DRIVE, THE VEHICLE WOULD NOT RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FUSE BOX HAD BURNED OUT AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 80,406. *BF CONSUMER STATED FAIL... Read more
Incident date: Jul 20, 2019
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. AFTER STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Incident date: Aug 18, 2019
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT STATED THAT THERE WAS A NOISE COMING FROM THE ENGINE AND THE CHECK ENGINE INDICATOR FLASHED. STUDEBAKER BUICK GMC (3200 E MAIN ST, RICHMOND, IN 47374, (765) 962-0505) DIAGNOSED THAT THE TIMING CHAIN WAS BEING STRETCHED AND NEEDED TO BE REPLACED. THE DEALER QUOTED A REPAIR COST OF $2,000 AND STATED THAT THEY WOULD CALL BACK WITH THE FINAL ESTIM... Read more
Incident date: Aug 9, 2018
THE FUSE BOX THAT IS UNDER THE BACK SEAT KEEPS SHORTING OUT THE RELAY FOR MY FUEL PUMP. SOMETIMES MY CAR STARTS SOMETIMES IT DOESN'T.
Incident date: Sep 15, 2017
VEHICLE'S PAINT IS DAMAGED. UNDER NORMAL SUN EXPOSURE, THIS VEHICLE HAS EXTREME HAIRLINE SCRATCHES THROUGHOUT. I HAVE TAKEN MY CAR TO THE DEALERSHIP AND WANT TO BLAME THIS ON ANIMALS. I DO NOT OWN ANIMALS THAT CLIMB ON MY CAR. ON HOOD, ROOF, AND TRUNK.THE REST OF THE CAR IS PERFECTLY FINE, WHICH IS STRANGE. I HAVE ENCOUNTERED MORE THAN 10 CARS WITH THE SAME ISSUE. THERE IS NO REASON THAT A 4 YEAR ... Read more
Incident date: May 1, 2019
POOR ACCELERATION CAUSING INCREASE IN FORCE ON GAS PEDAL. HAPPENS AT RANDOM TIMES WHILE ON FLAT SURFACES, GOING UP HILL, AROUND CURVES WITH AC ON OR OFF. ONCE ACCELERATION KICKS IN, SPEED INCREASES CAUSING THE NEED FOR APPLYING THE BREAKS. REQUIRES ADDITIONAL SPACE WHEN PULLING OUT ON THE ROAD TO ENSURE ENOUGH TIME TO ACHIEVE PROPER SPEED. TOOK TO CERTIFIED DEALERSHIP FOR SERVICE. TECH UNABLE TO D... Read more
Incident date: May 1, 2019
POOR ACCELERATION CAUSING INCREASE IN FORCE ON GAS PEDAL. HAPPENS AT RANDOM TIMES WHILE ON FLAT SURFACES, GOING UP HILL, AROUND CURVES WITH AC ON OR OFF. ONCE ACCELERATION KICKS IN, SPEED INCREASES CAUSING THE NEED FOR APPLYING THE BREAKS. REQUIRES ADDITIONAL SPACE WHEN PULLING OUT ON THE ROAD TO ENSURE ENOUGH TIME TO ACHIEVE PROPER SPEED. TOOK TO CERTIFIED DEALERSHIP FOR SERVICE. TECH UNABLE TO D... Read more
Incident date: Aug 16, 2019
THE POWER DOOR LOCKS DO NOT WORK PROPERLY EVEN WHEN USING THE INTERIOR SWITCHES. MOST OF THE TIME, DOORS MUST BE LOCKED OR UNLOCKED MANUALLY ! OUR 2008 BUICK LACROSSE CXL HAS LESS THAN 51,000 MILES AND SHOULD NOT HAVE THIS PROBLEM. THIS IS A VERY SERIOUS SAFETY ISSUE BECAUSE I'VE READ THAT PEOPLE WERE TRAPPED/ UNABLE TO GET OUT OF THEIR LACROSSE WHEN TRIP WAS DONE.
Incident date: Aug 5, 2019
AIR BAG LIGHT STAYS ON...I PURCHASED AS IS ..AN DEALER TOLD ME ITBHAS A RECALL
Incident date: Aug 15, 2019
LOTS OF CONDENSATION IN RIGHT HEADLIGHT
Incident date: Aug 14, 2019
REAR SEAT MAKES CONTACT WITH TOP OF FUSE BLOCK COVER CAUSING IT TO PUSH AGINST FUEL PUMP RELAY CAUSING IT TO OVERHEAT AND BURN OUT. THIS RELAY GETS HEATED TO THE POINT THAT IT COULD PRESENT A FIRE HAZARD. DUE TO THE HEAT IT GENERATES, IT MELTS THE FUSE BLOCK CAUSING IT TO HAVE TO BE REPLACED. BACK SEAT CANNOT SUPPORT WEIGHT OF AN AVERAGE SIZE PERSON. THIS PROBLEM CAUSES THE VEHICLE TO SHUT DOWN A... Read more
Incident date: Aug 1, 2019
AT LESS THAN 90K MILES MY POWER STEERING ABRUPTLY WITHOUT WARNING STOPPED WORKING WHILE I WAS DRIVING THE CAR. MY AUTOMATIC TRANSMISSION WILL ABRUPTLY WITHOUT WARNING STAY STUCK IN A LOW GEAR WHILE I AM DRIVING. I TURN OFF THE CAR AND START IT AGAIN AND IT'S FINE. MY COMPUTER SCREEN WILL GO BLACK AND STAY THAT WAY, WHICH CONTROLS THE RADIO, NAVIGATION, ETC., THEN IT WILL BEGIN WORKING AGAIN AFTE... Read more
Incident date: Aug 1, 2019
AT LESS THAN 90K MILES MY POWER STEERING ABRUPTLY WITHOUT WARNING STOPPED WORKING WHILE I WAS DRIVING THE CAR. MY AUTOMATIC TRANSMISSION WILL ABRUPTLY WITHOUT WARNING STAY STUCK IN A LOW GEAR WHILE I AM DRIVING. I TURN OFF THE CAR AND START IT AGAIN AND IT'S FINE. MY COMPUTER SCREEN WILL GO BLACK AND STAY THAT WAY, WHICH CONTROLS THE RADIO, NAVIGATION, ETC., THEN IT WILL BEGIN WORKING AGAIN AFTE... Read more
Incident date: Aug 1, 2019
AT LESS THAN 90K MILES MY POWER STEERING ABRUPTLY WITHOUT WARNING STOPPED WORKING WHILE I WAS DRIVING THE CAR. MY AUTOMATIC TRANSMISSION WILL ABRUPTLY WITHOUT WARNING STAY STUCK IN A LOW GEAR WHILE I AM DRIVING. I TURN OFF THE CAR AND START IT AGAIN AND IT'S FINE. MY COMPUTER SCREEN WILL GO BLACK AND STAY THAT WAY, WHICH CONTROLS THE RADIO, NAVIGATION, ETC., THEN IT WILL BEGIN WORKING AGAIN AFTE... Read more
Incident date: Aug 12, 2019
THE 2013 BUICK VERANO IN QUESTION HAS 52K MILES. AT A STOP LIGHT, WHEN THE GAS WAS PUSHED TO ACCELERATE, THE CAR CHECK ENGINE LIGHT LIT AND THEN SUDDENLY SHIFTED INTO REVERSE AND WOULD NOT COME OUT. AFTER TRYING TO CHANGE THE TRANSMISSION SETTING SEVERAL TIMES, THE DRIVER TURNED THE VEHICLE OFF, AND RESTARTED, THE TRANSMISSION WORKED AT THAT POINT. THE DEALERSHIP INDICATED THEY HAVE NEVER SEEN ... Read more
Incident date: May 3, 2019
LEFT FRONT TIRE LOW AIR PRESSURE. WENT TO GET PROBLEM CORRECTED. REPAIR TECHNICIAN REPORTED THE AIR WAS LEAKING AROUND THE VALVE STEM. TECHNICIAN DISMOUNTED THE TIRE FROM THE RIM AND DISCOVERED THAT THE CHROME PLATING ON THE RIM WAS FLAKING OFF AND HAD A GAP BETWEEN THE RIM AND THE VALVE STEM ALLOWING AIR TO LEAK FROM THE TIRE. OPTIONS WERE TO EITHER RE-CHROME THE RIM OR PURCHASE REPLACEMENT R... Read more
Incident date: Dec 1, 2015
TL* THE CONTACT OWNS A 2013 BUICK VERANO. THE CONTACT RECEIVED AN UNKNOWN MANUFACTURER NOTICE REGARDING A POSSIBLE DEFECTIVE AIR BAG PLACED IN THE VEHICLE. THE CONTACT NOTICED THAT THE AIR BAG WARNING INDICATOR FLASHED INTERMITTENTLY ON THE INSTRUMENT PANEL. THE CONTACT DROVE THE VEHICLE TO PINKERTON CHEVROLET (925 N ELECTRIC RD, SALEM, VA 24153, 800-813-5960) AND WAS INFORMED THAT SHE DID NOT QUA... Read more
BUICK
RENDEZVOUS
(2002) - AIR BAGS
Aug 13, 2019
Incident date: Aug 12, 2019
TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. THE CONTACT STATED THAT WHILE ENTERING THE VEHICLE AND CLOSING THE DOOR, THE DRIVER SEAT SIDE AIR BAG DEPLOYED WITHOUT IMPACT. THE AIR BAG DEPLOYED VIOLENTLY ON THE DRIVERS HEAD. THE CONTACT SUSTAINED HEAD AND FACE CAUSING UNCONSCIOUSNESS. IN ADDITION, LEFT ARM AND SHOULDER INJURIES WERE SUSTAINED. THE CONTACT WENT TO URGENT CARE WHERE SHE WAS REJECTED... Read more
1 injured
Incident date: Aug 1, 2019
I HAVE HAD CONTINUOUS PROBLEMS OVER THE LAST YEAR WITH THE STABILITRACK SYSTEM GOING OFF AND IT TELLING ME TO SERVICE STABILITRACK. HOWEVER, NOW MY TRANSMISSION IS GOING OUT AND I HAVE A CAR THAT I OWE WAY TOO MUCH FOR AND CAN'T AFFORD TO GET THE TRANSMISSION FIXED. ON TOP OF THE TRANSMISSION MY IGNITION ONLY WORKS PART OF THE TIME. THERE IS NO POINT IN REPLACING THE IGNITION IF THE TRANSMISSION I... Read more
Incident date: Aug 1, 2019
I HAVE HAD CONTINUOUS PROBLEMS OVER THE LAST YEAR WITH THE STABILITRACK SYSTEM GOING OFF AND IT TELLING ME TO SERVICE STABILITRACK. HOWEVER, NOW MY TRANSMISSION IS GOING OUT AND I HAVE A CAR THAT I OWE WAY TOO MUCH FOR AND CAN'T AFFORD TO GET THE TRANSMISSION FIXED. ON TOP OF THE TRANSMISSION MY IGNITION ONLY WORKS PART OF THE TIME. THERE IS NO POINT IN REPLACING THE IGNITION IF THE TRANSMISSION I... Read more
Incident date: Aug 1, 2019
I HAVE HAD CONTINUOUS PROBLEMS OVER THE LAST YEAR WITH THE STABILITRACK SYSTEM GOING OFF AND IT TELLING ME TO SERVICE STABILITRACK. HOWEVER, NOW MY TRANSMISSION IS GOING OUT AND I HAVE A CAR THAT I OWE WAY TOO MUCH FOR AND CAN'T AFFORD TO GET THE TRANSMISSION FIXED. ON TOP OF THE TRANSMISSION MY IGNITION ONLY WORKS PART OF THE TIME. THERE IS NO POINT IN REPLACING THE IGNITION IF THE TRANSMISSION I... Read more
Incident date: Aug 3, 2019
BRAKE PEDAL DOES NOT RAISE AFTER APPLY, BRAKES REMAIN APPLIED OR BRAKE LIGHTS ON. DISCOVERED WHILE DRIVING. VEHICLE FELT SLUGGISH. I AM ABLE TO PULL THE BRAKE PEDAL UP BY HAND WHEN VEHICLE IS PARKED.
Incident date: Aug 7, 2019
ELECTRONICS SHUT DOWN WHILE DRIVING. NHTSA# 10972355 NHTSA ID# 10908198
Incident date: Aug 7, 2019
ELECTRONICS SHUT DOWN WHILE DRIVING. NHTSA# 10972355 NHTSA ID# 10908198