Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Oct 1, 2019
MY ENCLAVE GETS THRE WORST GAS MILEAGE OF ANY VEHICLE I'VE EVER OWNED. MY 2003 TRAILBLAZER GETS BETTER GAS MILEAGE THAN THIS SUV BY ALMOST DOUBLE AND IT'S NOT VERY FUEL EFFICIENT. MY BOYFRIEND'S V8 SILVERADO ALSO GETS ABOUT 50% BETTER GAS MILAGE. IVE BROUGHT IT IN MULTIPLE TIMES AND THEY KEEP SAYING THEY CAN'T FIND AN ISSUE BC THE COMPUTER ISN'T FLAGGING ANY ISSUES. THE DRIVER SIDE SHOCK THAT... Read more
Incident date: Oct 1, 2019
MY ENCLAVE GETS THRE WORST GAS MILEAGE OF ANY VEHICLE I'VE EVER OWNED. MY 2003 TRAILBLAZER GETS BETTER GAS MILEAGE THAN THIS SUV BY ALMOST DOUBLE AND IT'S NOT VERY FUEL EFFICIENT. MY BOYFRIEND'S V8 SILVERADO ALSO GETS ABOUT 50% BETTER GAS MILAGE. IVE BROUGHT IT IN MULTIPLE TIMES AND THEY KEEP SAYING THEY CAN'T FIND AN ISSUE BC THE COMPUTER ISN'T FLAGGING ANY ISSUES. THE DRIVER SIDE SHOCK THAT... Read more
Incident date: May 15, 2019
OUR DAUGHTER WAS NEARLY KILLED BY A DRIVER WITH THEIR LIGHTS OFF. MANY DRIVERS OF LATE MODEL CARS ARE NOT AWARE THAT THEIR LIGHTS ARE OFF BECAUSE THEIR DASH IS LIT AND THEIR DRIVING LIGHTS ARE ON. THERE ARE NO ALERTS TELLING PEOPLE THEIR LIGHTS ARE OFF!!!!! OUR SEAT BELTS MAKE NOISE, IF A CAR DOOR IS OPEN IT ALERTS US. I HAVE OBSERVED THAT APPROXIMATELY 10-20% OF CARS ON A STREET OR FREEWAY ARE DR... Read more
Incident date: Jan 9, 2019
SIDE SENSORS HAVE BECOME DISABLED.
Incident date: Oct 3, 2019
CONSUMER WRITES IN REGARD TO NO AIRBAG DEPLOYMENT AFTER AN ACCIDENT. *AS *JS *BF THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED AND STATED THE SEAT BELTS OPERATED AS DESIGNED. *JS CLAIM NUMBER XXXXXXXXXXXXXXXX ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash
Incident date: Oct 1, 2019
VEHICLE LOSSES POWER, ENGINE LIGHT CAME ON, CODES P0008, P0017, P0009- TOOK IT TO SHOP AND THEY SAID THE OIL WAS 3 QTS LOW. I JUST HAD IT CHANGED WITHIN 60 DAYS. THEY CHANGED THE OILS AND CLEARED THE CODES WHICH WERE SHOWING. I ALSO HAD TRANSMISSION FLUID CHANGES AND A NEW FRONT LEFT TRANSAXLE INSTALLED. WIFE DRIVE THE VEHICLE HOME, WHICH IS WITHIN 3 MILES OF SHOP. ENGINE CAME BACK ON WITH THE SAM... Read more
Incident date: Jun 5, 2018
THE INFOTAINMENT CENTER GOES BLANK AND AT TIMES CANT SHUT THE RADIO OFF. RESTARTED CAR, OPENING DOORS AND PRESSING BUTTONS DOESN'T SHUT RADIO OFF. CAR IS AT DEALER FOR 7TH TIME. SHOWN DEALER VIDEOS AND THEY HAVE BEEN UNABLE TO FIGURE OUT SOURCE.
Incident date: Nov 24, 2018
CRUISE CONTROL SELF ENGAGED WHILE GOING 65 MPH. HANDS WERE NOT ANYWHERE NEAR CRUISE CONTROL BUTTON. IT WAS IN THE MIDDLE OF A THUNDERSTORM LUCKILY DIDN'T CAUSE ACCIDENT
Incident date: Aug 9, 2019
ENTIRE DASH CLUSTER HAS GONE OUT. SCREEN COMPLETELY BLACK. INCLUDING AFTER UPDATE IN JUNE 2019. CAR WAS IN MOTION, HAPPENS AT VARIOUS SPEEDS. ALMOST CAUSE AN ACCIDENT. DEALER UNABLE TO SOURCE ISSUE AFTER 3 VISITS TO DATE IN 2019. GM TECHNICIANS UNABLE TO SOLVE ISSUE. GM AND DEALER DOES NOT BELIEVE THIS TO BE SAFETY IS AND KEEPS ALLOWING CAR TO BE RETURNED TO SERVICE.
Incident date: Jul 17, 2019
ON JULY 17, 2019 AT 8:40AM, I GOT INTO MY CAR IN MY DRIVEWAY. I TURNED THE KEY IN THE IGNITION AND THE AIRBAG EXPLODED. (THE CAR WAS NOT STARTED.) THE AIRBAG SOUNDED LIKE A SHOTGUN BEING FIRED AND A POWDER LIKE SUBSTANCE IMMEDIATELY FILLED THE CAR. THE AIRBAG ITSELF HIT ME IN THE ABDOMINAL AREA. I FOUND THE DOOR HANDLE, OPENED THE DOOR, AND ROLLED OUT OF THE CAR ONTO THE GROUND. AT THIS TIME, I YE... Read more
1 injured
Incident date: Sep 27, 2019
CAR WOULD NOT START. NOTICED A BURNING SMELL. WHILE RESEARCHING PROBLEMS FOUND A THREAD ON COMMON ISSUES WITH THIS CAR. TURNS OUT THE IS AN ISSUE WITH THE FUEL RELAY. CHECKED THE BOX SURE ENOUGH THE RELAY MELTED. THIS WAS UNDER MY SONS CAR SEAT!!!! IF THIS IS A KNOWN ISSUE WHY WAS THIS NOT REVIEWED AND RECALLED. DOES SOMEONE HAVE TO BE INJURED OR EVEN DIE? HOW HORRIBLE IS IT THAT A KNOWN ISSUE IS ... Read more
Incident date: Sep 30, 2019
VEHICLE STALLED AT RED LIGHT ON CITY STREET. VEHICLE ENDED UP NEEDED 4 QUARTS OF OIL WHICH CAUSED A BROKEN TIMING CHAIN AND COMPLETE ENGINE REPLACEMENT. ENGINE WAS THE 2.4L ECOTEC, WHICH HAS BULLETINS FOR OIL CONSUMPTION ISSUES. THE LOW OIL LIGHT DID NOT COME ON IN THE VEHICLE.
Incident date: Sep 30, 2019
VEHICLE STALLED AT RED LIGHT ON CITY STREET. VEHICLE ENDED UP NEEDED 4 QUARTS OF OIL WHICH CAUSED A BROKEN TIMING CHAIN AND COMPLETE ENGINE REPLACEMENT. ENGINE WAS THE 2.4L ECOTEC, WHICH HAS BULLETINS FOR OIL CONSUMPTION ISSUES. THE LOW OIL LIGHT DID NOT COME ON IN THE VEHICLE.
Incident date: Sep 30, 2019
VEHICLE STALLED AT RED LIGHT ON CITY STREET. VEHICLE ENDED UP NEEDED 4 QUARTS OF OIL WHICH CAUSED A BROKEN TIMING CHAIN AND COMPLETE ENGINE REPLACEMENT. ENGINE WAS THE 2.4L ECOTEC, WHICH HAS BULLETINS FOR OIL CONSUMPTION ISSUES. THE LOW OIL LIGHT DID NOT COME ON IN THE VEHICLE.
Incident date: Sep 29, 2019
REDUCED POWER/TRACTION CONTROL LIGHT CAME ON SUDDENLY AND REDUCED CAR POWER IMMEDIATELY. THIS MADE FOR A VERY DANGEROUS SITUATION WHILE PASSING A TRUCK AND ENTERING THE HIGHWAY. THE CAR DROPPED SPEED VERY QUICKLY MAKING FOR A POTENTIALLY DEADLY SITUATION. THIS PROBLEM COMES AND GOES WITH NO WARNING UNTIL IT HAPPENS. RESEARCH SHOWS THIS IS A BIG PROBLEM FOR GM VEHICLES ESPECIALLY THE 2009 BUICK LAC... Read more
Incident date: Sep 29, 2019
REDUCED POWER/TRACTION CONTROL LIGHT CAME ON SUDDENLY AND REDUCED CAR POWER IMMEDIATELY. THIS MADE FOR A VERY DANGEROUS SITUATION WHILE PASSING A TRUCK AND ENTERING THE HIGHWAY. THE CAR DROPPED SPEED VERY QUICKLY MAKING FOR A POTENTIALLY DEADLY SITUATION. THIS PROBLEM COMES AND GOES WITH NO WARNING UNTIL IT HAPPENS. RESEARCH SHOWS THIS IS A BIG PROBLEM FOR GM VEHICLES ESPECIALLY THE 2009 BUICK LAC... Read more
Incident date: Sep 29, 2019
REDUCED POWER/TRACTION CONTROL LIGHT CAME ON SUDDENLY AND REDUCED CAR POWER IMMEDIATELY. THIS MADE FOR A VERY DANGEROUS SITUATION WHILE PASSING A TRUCK AND ENTERING THE HIGHWAY. THE CAR DROPPED SPEED VERY QUICKLY MAKING FOR A POTENTIALLY DEADLY SITUATION. THIS PROBLEM COMES AND GOES WITH NO WARNING UNTIL IT HAPPENS. RESEARCH SHOWS THIS IS A BIG PROBLEM FOR GM VEHICLES ESPECIALLY THE 2009 BUICK LAC... Read more
Incident date: Sep 30, 2019
CUTS OFF WHILE DRIVING
Incident date: Sep 22, 2019
COLD START, AC UNIT ON, ENGINE AT HIGH IDLE SPEED. PUT CAR IN REVERSE TO BACK OUT OF THE GARAGE. STEPPED ON THE BRAKE PEDAL AND THE CAR KEPT ROLLING. PUMPED THE BRAKE PEDDLE AND APPLIED EXTREME PRESSURE, CAR DID NOT SLOW DOWN. PANICKED THAT I WOULD HIT A WALL, I DROPPED THE CAR FROM REVERSE TO DRIVE. STILL ON HIGH IDLE, THE CAR WOULD NOT STOP EVEN WITH EXTREME PRESSURE APPLIED TO THE BRAKE PEDA... Read more
Crash
Incident date: Sep 29, 2019
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WENT OUT WHILE THE VEHICLE WAS TRAVELING AT NIGHT. THE FAILURE RECURRED IN THE MORNING. FAULKNER BUICK GMC HARRISBURG (2650 PAXTON ST, HARRISBURG, PA 17111, (877) 891-7240) STATED THAT THE SPECIAL WARRANTY COVERAGE EXPIRED IN 2017 AND THERE WAS NO RECALL ON THE VEHICLE. THE DEALER STATED THAT THEY WOULD CAL... Read more
Incident date: Sep 29, 2019
THE BRAKE ISSUE RAISED ITS UGLY HEAD AGAIN. THE VEHICLE HAS OPERATED FINE SINCE THE ORIGINAL INCIDENT EVEN WITH THE FRONT-END DAMAGE. YESTERDAY, ONE WEEK AFTER THE ORIGINAL INCIDENT IT OCCURRED AGAIN. COLD START LEAVING A RESTAURANT TURNED OUT OF PARKING LOT ON TO SIDE STREET. TRAFFIC WAS STOPPED AT A LIGHT AND I PULLED INTO THE LEFT TURN LANE. GOING VERY SLOW, HAVEN'T EVEN TRAVELED 200 FEET. ... Read more
Crash
Incident date: Sep 26, 2019
MY CAR IS ONLY 4 YEARS OLD AND HAS 40800 MILES ON IT. IN JULY 2019 LOW BRAKE FLUID LIGHT CAME ON. DEALERSHIP NOT OPEN SO I STOPPED AT BELLE TIRE. THEY CONFIRMED FLUID WAS LOW AND TOPPED IT OFF. BRAKE FLUID LIGHT CAME ON AGAIN SEPT 26, 2019. BELLE TIRE AND DEALERSHIP BOTH CONCUR I NEED A NEW MASTER CYLINDER AND BRAKE BOOSTER. SERIOUSLY? 4 YEAR OLD CAR AND 40800 MILES? CAN THIS BE A POSSIBLE DEFEC... Read more
Incident date: Aug 13, 2018
OFTEN WHEN TURNING THE VEHICLE POWER STEERING SEEMS TO LOOSE POWER. IT FEELS LIKE I AM DRIVING A OLD CAR WITH NO POWER STEERING. IT HAPPENS AT ANY SPEED. I SELDOM FEEL THIS FROM A STOPPED POSITION. I SELDOM FEEL IT WHEN GOING STRAIGHT. SOME TIMES I CAN FEEL IT AS I SLOW DOWN TO START A TURN. IT HAPPENS MOST IN TOWN. IT CAN HAPPEN WHEN COMING OFF THE INTERSTATE TO MAKE THE FIRST TURN AT AN IN... Read more
Incident date: Sep 28, 2019
THE AIRBAG KEEP GOING OFF AND ON SERVICE AIRBAG AND WHEN I BRING IT TO GET IT CHECK THEY CAN'T FIND ANYTHING WRONG WITH IT
Incident date: Aug 19, 2019
MY 2012 BUICK LACROSSES NEWEST PROBLEM IS ONE THAT ACTUALLY SCARES ME. I CAN BE DRIVING ALONG AT 65 MILES AN HOUR AND IT WILL KINDA JERK A COUPLE OF TIMES, THEN USUALLY IT WILL FLASH 'SERVICE THE STABILITY TRACK' THEN I LOSE POWER STEERING AND IT DIES. I'M LUCKY IF I CAN MAKE IT TO THE SIDE OF THE ROAD.I LIVE IN A RURAL AREA AND THE HIGHWAYS AROUND HERE ARE TWO LANE WITH MINIMUM SHOULDERS. SO WHEN... Read more
Incident date: Aug 19, 2019
MY 2012 BUICK LACROSSES NEWEST PROBLEM IS ONE THAT ACTUALLY SCARES ME. I CAN BE DRIVING ALONG AT 65 MILES AN HOUR AND IT WILL KINDA JERK A COUPLE OF TIMES, THEN USUALLY IT WILL FLASH 'SERVICE THE STABILITY TRACK' THEN I LOSE POWER STEERING AND IT DIES. I'M LUCKY IF I CAN MAKE IT TO THE SIDE OF THE ROAD.I LIVE IN A RURAL AREA AND THE HIGHWAYS AROUND HERE ARE TWO LANE WITH MINIMUM SHOULDERS. SO WHEN... Read more
Incident date: Aug 19, 2019
MY 2012 BUICK LACROSSES NEWEST PROBLEM IS ONE THAT ACTUALLY SCARES ME. I CAN BE DRIVING ALONG AT 65 MILES AN HOUR AND IT WILL KINDA JERK A COUPLE OF TIMES, THEN USUALLY IT WILL FLASH 'SERVICE THE STABILITY TRACK' THEN I LOSE POWER STEERING AND IT DIES. I'M LUCKY IF I CAN MAKE IT TO THE SIDE OF THE ROAD.I LIVE IN A RURAL AREA AND THE HIGHWAYS AROUND HERE ARE TWO LANE WITH MINIMUM SHOULDERS. SO WHEN... Read more
Incident date: Sep 20, 2019
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL TO MAKE A TURN AT 25 MPH, THE STEERING WHEEL SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED AND THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER BRAKE VACUUM PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE... Read more
Incident date: Sep 20, 2019
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL TO MAKE A TURN AT 25 MPH, THE STEERING WHEEL SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED AND THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER BRAKE VACUUM PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE... Read more
Incident date: Sep 9, 2019
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT DID NOT MOVE AND MADE AN ABNORMAL NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE SEAT BELT BUCKLE WOULD UNLATCH WHILE DRIVING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE... Read more
Incident date: Sep 9, 2019
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT DID NOT MOVE AND MADE AN ABNORMAL NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE SEAT BELT BUCKLE WOULD UNLATCH WHILE DRIVING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE... Read more
Incident date: Sep 9, 2019
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT DID NOT MOVE AND MADE AN ABNORMAL NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE SEAT BELT BUCKLE WOULD UNLATCH WHILE DRIVING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE... Read more
Incident date: Sep 23, 2019
I RECEIVED A NOTICE FROM GM THAT MY VEHICLE WITH THE ELECTRICAL CONNECTION TO THE ACCELERATOR PEDAL WHICH COULD CAUSE A A REDUCED POWER AND ACCELERATION CONDITION. HOWEVER, THIS IS NOT A RECALL AND I SHOULD NOT SEEK A REPAIR UNTIL I HAVE EVIDENCE THAT MY VEHICLE HAS THIS PROBLEM. THIS SOUNDS LIKE A SERIOUS SAFETY RISK TO ME. IF THIS CONDITION OCCURS WHEN I AM MERGING INTO TRAFFIC ON AN INTERSTA... Read more
Incident date: Sep 25, 2019
TURBO WENT OUT TWICE WITHIN 3 MONTHS. ALSO I WAITED FOR 6 WEEKS ON A BACK ORDERED PART. SO MUCH SERVICE WORK... PROBLEM AFTER PROBLEM THIS CAR IS A LEMON. THE PAINT LITERALLY FELL OFF THE MIRRORS WITHIN THE FIRST YEAR.
Incident date: Sep 25, 2019
THE PASSENGER HEADLIGHT KEEPS MELTING THE HARNESS THE LIGHT BULB GOES INTO. I'VE REPLACED IT 2 AND THIS WILL BE THE 3RD TIME.NOTICED WHEN I WAS PULLED OVER FOR A FIX IT TICKET. SECOND TIME I NOTICED THE LIGHTS WERE UNEVEN AND THE 3RD TIME IT WAS POINTED OUT BY A TOLL BOOTH ATTENDANT
Incident date: Jul 8, 2019
AFTER I BOUGHT THIS CAR 1 YEAR AND A HALF AGO I HAD 2 ENGINE PROBLEMS FIXED ALREADY. NOW, I HAVE BEEN EXPERIMENTING 4 TIMES A TOTAL LACK OF HEADLIGHT AND PANEL LIGHTS WHILE I AM DRIVING. IT LASTS SECONDS, THE IDIOT LIGHTS COME BACK WHILE I AM DRIVING. I WAS VERY SCARED BECAUSE IN ONE OF THESE TIMES I WAS DRIVING AT NIGHT IN A BUSY HIGHWAY AND IT WAS RAINING HEAVILY, I COULD NOT SEE ANYTHING .I TOO... Read more
Incident date: May 1, 2019
SEVERE ENGINE OIL LEAKAGE AT 80,000 MILES SEVERE REAR MAIN SEAL LEAKAGE AT 80,000 MILES
Incident date: Sep 22, 2019
MY CAR WOULD NOT START AND THE MALFUNCTION INDICATOR LIGHT WAS ILLUMINATED. THE BATTERY WAS CHARGED AND I TOOK IT FOR A RIDE THEN TURNED THE CAR OFF. IT WOULD NOT START AGAIN. WAITED UNTIL THE NEXT DAY AND IT STARTED IT AGAIN BUT THERE IS HESITATION IN STARTING. IT SEEMS LIKE THIS IS THE SAME THING THAT IS LISTED AS A RECALL BUT MY VIN IS NOT INCLUDED.
Incident date: Feb 27, 2017
TL* THE CONTACT OWNS A 2012 BUICK VERANO. WHILE DRIVING, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CAMSHAFT SOLENOID FAILED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO KENDALL AUTO GROUP (1400 EXECUTIVE PKWY # 400, EUGENE, OR 97401, (541) 335-4000) AND THE CONTACT WAS INFORMED THAT THERE WAS NO HISTORY OF A F... Read more
Incident date: Jul 2, 2019
STABILITY TRACKING LIGHT COMES ON RANDOMLY CAUSES TRANSMISSION TO KICK AND JURK COMES TO A STOP IN TRAFFIC . ELECTRONIC BRAKE LIGHT COMES ON , TELLING TO HAVE SERVICED. TOLD DEALER ABOUT PROBLEM .TOLD THEY COULDN'T FIND PROBLEM RESET COMPUTER. DEALER CODE WAS. PROGRAMED IN AND CONTINUES TO ACT UP OVER AND OVER. WAS TOLD IT WAS A SHORT PROBLEM. TOLD ME THEY RESOLVED THE PROBLEM WITH A USED PUMP IN ... Read more
Incident date: Jul 2, 2019
STABILITY TRACKING LIGHT COMES ON RANDOMLY CAUSES TRANSMISSION TO KICK AND JURK COMES TO A STOP IN TRAFFIC . ELECTRONIC BRAKE LIGHT COMES ON , TELLING TO HAVE SERVICED. TOLD DEALER ABOUT PROBLEM .TOLD THEY COULDN'T FIND PROBLEM RESET COMPUTER. DEALER CODE WAS. PROGRAMED IN AND CONTINUES TO ACT UP OVER AND OVER. WAS TOLD IT WAS A SHORT PROBLEM. TOLD ME THEY RESOLVED THE PROBLEM WITH A USED PUMP IN ... Read more
Incident date: Jul 2, 2019
STABILITY TRACKING LIGHT COMES ON RANDOMLY CAUSES TRANSMISSION TO KICK AND JURK COMES TO A STOP IN TRAFFIC . ELECTRONIC BRAKE LIGHT COMES ON , TELLING TO HAVE SERVICED. TOLD DEALER ABOUT PROBLEM .TOLD THEY COULDN'T FIND PROBLEM RESET COMPUTER. DEALER CODE WAS. PROGRAMED IN AND CONTINUES TO ACT UP OVER AND OVER. WAS TOLD IT WAS A SHORT PROBLEM. TOLD ME THEY RESOLVED THE PROBLEM WITH A USED PUMP IN ... Read more
Incident date: Sep 22, 2019
LOW-BEAM HEADLAMPS TURNED OFF WHILE VEHICLE WAS RUNNING. HIGH-BEAM LIGHTS STILL FUNCTIONAL. WHILE DRIVING, MY HEADLIGHTS WOULD SUDDENLY TURN OFF WITHOUT WARNING, AND I'D HAVE TO USE MY HIGH-BEAMS. AFTER A FEW SECONDS, THEY WOULD COME BACK ON. THIS HAPPENED A FEW TIMES, BUT NOW THE LOW-BEAMS DON'T COME ON AT ALL. THERE IS A RECALL FOR THIS ISSUE, BUT MY VIN ISN'T INCLUDED FOR SOME REASON.
Incident date: Sep 22, 2019
LOW-BEAM HEADLAMPS TURNED OFF WHILE VEHICLE WAS RUNNING. HIGH-BEAM LIGHTS STILL FUNCTIONAL. WHILE DRIVING, MY HEADLIGHTS WOULD SUDDENLY TURN OFF WITHOUT WARNING, AND I'D HAVE TO USE MY HIGH-BEAMS. AFTER A FEW SECONDS, THEY WOULD COME BACK ON. THIS HAPPENED A FEW TIMES, BUT NOW THE LOW-BEAMS DON'T COME ON AT ALL. THERE IS A RECALL FOR THIS ISSUE, BUT MY VIN ISN'T INCLUDED FOR SOME REASON.
Incident date: Sep 2, 2018
TL* THE CONTACT OWNED A 2012 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 5-10 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE CONTACT ATTEMPTED TO SHIFT THE VEHICLE INTO REVERSE AND PARK; HOWEVER, THE VEHICLE KEPT ROLLING FORWARD AND CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO BALLAS BUICK GMC (LOCATED AT 5715 ... Read more
Crash
Incident date: Sep 2, 2018
TL* THE CONTACT OWNED A 2012 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 5-10 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE CONTACT ATTEMPTED TO SHIFT THE VEHICLE INTO REVERSE AND PARK; HOWEVER, THE VEHICLE KEPT ROLLING FORWARD AND CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO BALLAS BUICK GMC (LOCATED AT 5715 ... Read more
Crash
Incident date: Sep 22, 2019
WITHIN THE LAST MONTH, MY CAR HAS BURNED THOUGH 3 FUEL PUMP RELAYS. ONE CONNECTION IS BUBBLING UP IN A CERTAIN SPOT. THE FUSE BOX IS HOT TO THE TOUCH, AND A GLOVE WAS NEEDED TO PULL THE FUEL RELAY OUT AND THE BUBBLING IS NOW APPARENT ON THE FUSE BOX ITSELF. I HAD JUST FINISHED A 260 MILE ROUND TRIP WITH MY SISTER AND WHEN WE STOPPED FOR FOOD, THE CAR WOULD CRANK BUT NOT START.
Incident date: Sep 22, 2019
WITHIN THE LAST MONTH, MY CAR HAS BURNED THOUGH 3 FUEL PUMP RELAYS. ONE CONNECTION IS BUBBLING UP IN A CERTAIN SPOT. THE FUSE BOX IS HOT TO THE TOUCH, AND A GLOVE WAS NEEDED TO PULL THE FUEL RELAY OUT AND THE BUBBLING IS NOW APPARENT ON THE FUSE BOX ITSELF. I HAD JUST FINISHED A 260 MILE ROUND TRIP WITH MY SISTER AND WHEN WE STOPPED FOR FOOD, THE CAR WOULD CRANK BUT NOT START.
Incident date: Sep 12, 2019
REFERENCE THE BELOW BACKGROUND INFORMATION ON GM'S L4 - 2.4L 4 CYLINDER ENGINES: PLEASE REFERENCE DOCUMENT ID: 4821148 #12313D: SPECIAL COVERAGE - ENGINE BALANCE CHAIN AND FUEL PUMP - (JUNE 6, 2017) THIS SPECIAL COVERAGE BULLETIN WAS PROVIDED BY MY MECHANIC AT MIDAS FROM THE HTTP://ALLDATAPRO.COM WEBSITE. SPECIAL EXTENDED WARRANTY REPAIRS ARE SUPPOSED TO BE COVERED VIA THIS BULLETIN FOR ... Read more