Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Oct 21, 2019
IN 2018 THE AIR WENT OUT IN THE VEHICLE AND THEN THE ABS LIGHT CANE ON. A FEW DAYS LATER THE CHECK ENGINE LIGHT WAS DISPLAYED AND THEN THE NEXT DAY THE BATTERY COMPLETELY DIED. I TOOK IT TO THE SHOP AND HAD IT FIXED. THEY SAID THAT BATTERY WAS MISSING A CELL AND THEY REPLACED THE BATTERY, FIXED THE AIR CONDITIONING BASICALLY FIXED ALL ISSUES. FAST FORWARD TO A YEAR TO THE DATE THE SAME ISSUE START... Read more
Incident date: Oct 21, 2019
IN 2018 THE AIR WENT OUT IN THE VEHICLE AND THEN THE ABS LIGHT CANE ON. A FEW DAYS LATER THE CHECK ENGINE LIGHT WAS DISPLAYED AND THEN THE NEXT DAY THE BATTERY COMPLETELY DIED. I TOOK IT TO THE SHOP AND HAD IT FIXED. THEY SAID THAT BATTERY WAS MISSING A CELL AND THEY REPLACED THE BATTERY, FIXED THE AIR CONDITIONING BASICALLY FIXED ALL ISSUES. FAST FORWARD TO A YEAR TO THE DATE THE SAME ISSUE START... Read more
Incident date: Oct 21, 2019
IN 2018 THE AIR WENT OUT IN THE VEHICLE AND THEN THE ABS LIGHT CANE ON. A FEW DAYS LATER THE CHECK ENGINE LIGHT WAS DISPLAYED AND THEN THE NEXT DAY THE BATTERY COMPLETELY DIED. I TOOK IT TO THE SHOP AND HAD IT FIXED. THEY SAID THAT BATTERY WAS MISSING A CELL AND THEY REPLACED THE BATTERY, FIXED THE AIR CONDITIONING BASICALLY FIXED ALL ISSUES. FAST FORWARD TO A YEAR TO THE DATE THE SAME ISSUE START... Read more
Incident date: Sep 2, 2019
LIGHT SENSOR FOR ALL AIR BAGS STAY ON. THE LIGHT DON'T GO OFF AFTER DRIVING IT. AFRAID THAT AIR BAG WOULD GO OFF OR BLOW UP IN FRONT OF FACE, CAUSING FOR AN ACCIDENT WHILE DRIVING. AIR BAG NOT WORKING PROPERLY AND IT CAN CAUSE AN UNEXPECTED ACCIDENT. I LIVE IN FEAR WHILE DRIVING MY CAR.
Incident date: Sep 15, 2019
WHILE THE VEHICLE IS STATIONARY, WITH THE SHIFT LEVER IN THE PARK POSITION, THE KEY CANNOT BE REMOVED FROM THE IGNITION SWITCH ON AN INTERMITTENT BASIS. THE ENGINE SHUTS OFF, AND THE KEY TURNS TOWARD THE OFF POSITION BUT THE INSTRUMENT PANEL REMAINS LIGHTED AND THE KEY WILL NOT TURN TO THE OFF POSITION SO THAT IT MAY BE REMOVED. NOT A GOOD ANTI-THEFT DEVICE FOR CERTAIN! THE SHIFT LEVER CAN BE... Read more
Incident date: Oct 12, 2018
I HAD THE CAR REPAIRED LAST YEAR AROUND THIS TIME WITH AN ISSUE SAYING THAT THE BATTERY CHARGING SYSTEM NEEDED TO BE SERVICED. AT THE TIME I HAD RECENTLY BOUGHT A BATTERY BUT THE SHOP INFORMED IT COULD BE DUE TO A DEAD CELL IN THE BATTERY 1 YEAR EXACTLY AND THE SAME ISSUE OCCURS. IT START WITH THE CHECK ENGINE LIGHT BEING DISPLAYED THEN IT WILL START SENDING THE MESSAGE AND BATTERY LIGHT COMES O... Read more
Incident date: Oct 12, 2018
I HAD THE CAR REPAIRED LAST YEAR AROUND THIS TIME WITH AN ISSUE SAYING THAT THE BATTERY CHARGING SYSTEM NEEDED TO BE SERVICED. AT THE TIME I HAD RECENTLY BOUGHT A BATTERY BUT THE SHOP INFORMED IT COULD BE DUE TO A DEAD CELL IN THE BATTERY 1 YEAR EXACTLY AND THE SAME ISSUE OCCURS. IT START WITH THE CHECK ENGINE LIGHT BEING DISPLAYED THEN IT WILL START SENDING THE MESSAGE AND BATTERY LIGHT COMES O... Read more
Incident date: Oct 12, 2018
I HAD THE CAR REPAIRED LAST YEAR AROUND THIS TIME WITH AN ISSUE SAYING THAT THE BATTERY CHARGING SYSTEM NEEDED TO BE SERVICED. AT THE TIME I HAD RECENTLY BOUGHT A BATTERY BUT THE SHOP INFORMED IT COULD BE DUE TO A DEAD CELL IN THE BATTERY 1 YEAR EXACTLY AND THE SAME ISSUE OCCURS. IT START WITH THE CHECK ENGINE LIGHT BEING DISPLAYED THEN IT WILL START SENDING THE MESSAGE AND BATTERY LIGHT COMES O... Read more
Incident date: Oct 6, 2019
CAR RUNS FOR 10 - 15 MINUTES THEN JUST TURNS OF , WAIT A COUPLE OF MINUTES AND IT TURNS BACK ON LIKE AS NOTHING HAPPENED THEN IT TURNS OFF AGAIN DOES SAME THING ENGINE LIGHT TURNS ON FOR A MINUTE OR TWO THEN TURNS OFF.
Incident date: Aug 27, 2018
TL* THE CONTACT OWNS A 2015 BUICK REGAL. WHEN THE VEHICLE REACHED A COMPLETE STOP, THE VEHICLE STALLED AND THE ENGINE POWER REDUCED WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE FOR IT TO RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO ANCHOR BUICK GMC (1 AUTOMOTIVE BLVD, ELKTON, MD 21921, (443) 406-4623) WHERE IT WAS DIAGNOSED THAT THE VACUUM PUMP, CAMSHAFT,... Read more
Incident date: Oct 2, 2019
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. WHILE DRIVING 50 MPH, THE VEHICLE STARTED TO JERK, THE GEARS SLIPPED, THE RPMS INCREASED, THE VEHICLE FAILED TO ACCELERATE, AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECH... Read more
Incident date: Oct 2, 2019
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. WHILE DRIVING 50 MPH, THE VEHICLE STARTED TO JERK, THE GEARS SLIPPED, THE RPMS INCREASED, THE VEHICLE FAILED TO ACCELERATE, AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECH... Read more
Incident date: Oct 2, 2019
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. WHILE DRIVING 50 MPH, THE VEHICLE STARTED TO JERK, THE GEARS SLIPPED, THE RPMS INCREASED, THE VEHICLE FAILED TO ACCELERATE, AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECH... Read more
Incident date: Aug 11, 2018
THE INTAKE CAM SOLENOID VALUE FAILED WITHOUT ANY WARNING. NO LIGHT CAME ON TO WARN ME. THE CAR WOULD NOT ACCELERATE AND ALMOST COMPLETELY STOP. I WAS ENTERING A VERY USY INTERSTATE I - 20 AND THE CAR WAS STALLING AS OTHER CARS WERE SPEEDING BEHIND ME. I COULD NOT ACCELERATE AT A SAFE SPEED. I MADE IT TO AN EXIT. THE CAR SHUT OFF . I PUT GAS IN BECAUSE I WAS ON A HALF TANK. I THOUGHT IT WAS... Read more
Incident date: Aug 11, 2018
THE INTAKE CAM SOLENOID VALUE FAILED WITHOUT ANY WARNING. NO LIGHT CAME ON TO WARN ME. THE CAR WOULD NOT ACCELERATE AND ALMOST COMPLETELY STOP. I WAS ENTERING A VERY USY INTERSTATE I - 20 AND THE CAR WAS STALLING AS OTHER CARS WERE SPEEDING BEHIND ME. I COULD NOT ACCELERATE AT A SAFE SPEED. I MADE IT TO AN EXIT. THE CAR SHUT OFF . I PUT GAS IN BECAUSE I WAS ON A HALF TANK. I THOUGHT IT WAS... Read more
Incident date: Aug 11, 2018
THE INTAKE CAM SOLENOID VALUE FAILED WITHOUT ANY WARNING. NO LIGHT CAME ON TO WARN ME. THE CAR WOULD NOT ACCELERATE AND ALMOST COMPLETELY STOP. I WAS ENTERING A VERY USY INTERSTATE I - 20 AND THE CAR WAS STALLING AS OTHER CARS WERE SPEEDING BEHIND ME. I COULD NOT ACCELERATE AT A SAFE SPEED. I MADE IT TO AN EXIT. THE CAR SHUT OFF . I PUT GAS IN BECAUSE I WAS ON A HALF TANK. I THOUGHT IT WAS... Read more
Incident date: Sep 9, 2019
WE HIT 2 DEERS AT 70 MPH IT DAMAGED THE WHOLE FRONT PART OF OUR CAR . NONE OF THE AIR BAGS DEPLOYED. THE 4 WAY FLASHERS CAME ON THE SEATBELTS LOCKED UP YET NO AIRBAGS. ALSO THIS IS THE FIRST AND ONLY TIME THE 4 WAY FLASHERS WORKED. THE CAR HAS BEEN FIXED AND NO 4 WAY FLASHERS AGAIN.
Crash
Incident date: Sep 9, 2019
WE HIT 2 DEERS AT 70 MPH IT DAMAGED THE WHOLE FRONT PART OF OUR CAR . NONE OF THE AIR BAGS DEPLOYED. THE 4 WAY FLASHERS CAME ON THE SEATBELTS LOCKED UP YET NO AIRBAGS. ALSO THIS IS THE FIRST AND ONLY TIME THE 4 WAY FLASHERS WORKED. THE CAR HAS BEEN FIXED AND NO 4 WAY FLASHERS AGAIN.
Crash
Incident date: Oct 16, 2019
ON JUNE 7, 2018, I PURCHASE 4 TIRES THAT WERE SUPPOSED TO LAST 40,000 MILES. THE ODOMETER IN MY CAR READ 68,832 MILES. ON OCTOBER 16, 2019, I HAD A FLAT IN ONE OF THEM AND WENT TO THE DEALER WHO SOLD THE TIRES (FIRESTONE) AND THEY SAID THAT 2 OF THESE TIRES ARE TOO WORN OUT AND NOT SAFE ANY LONGER. THE ODOMETER IN THE CAR READ 92,540 MILES. I HAD TO BUY 2 NEW ONES AND FIRESTONE GAVE ME A DISCOU... Read more
Incident date: Aug 22, 2019
REAR CENTER SEAT BELT LOCKS WHEN SEAT IS PUT IN CARGO POSITION MAKING 2/3 OF THE REAR SEAT UNUSABLE. VEHICLE WAS UNDER WARRANTY WHEN THE SEAT WAS LOWERED, BUT RETURNING THE CAR WAS 2K MILES OVER WARRANTY. CAR WAS AT THE DEALERSHIP 3 DAYS BEFORE LEAVING FOR TRIP, SO THEY WERE AWARE OF THE MILEAGE. DEALER CUT THE SEAT BELT SO THE SEAT COULD BE RAISED, BUT WOULD NOT REPLACE UNDER WARRANTY. I WAS ... Read more
Incident date: Oct 16, 2019
CONDENSATION, WATER ACCUMULATION IN HEADLIGHT ASSEMBLY. NO DAMAGE OR CRACKS IN HEADLIGHT. BULB WENT OUT. PURCHASED NEW BULB TO REPLACE AND REPLACEMENT DID NOT WORK.
Incident date: Oct 14, 2018
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STARTED THE VEHICLE NORMALLY AFTER A FEW MINUTES. ACCORDING TO THE CONTACT, THE CARFAX REPORT INDICATED THAT THE TRANSMISSION WAS REPLACED PRIOR TO HIM PURCHASING THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC ... Read more
Incident date: Oct 16, 2019
CAR FAILED TO START WITH REMOTE KEY. WHEN TRIED TO START WITH THE KEY THE CD EJECTED, AND IT WOULDN'T START. I USED A BATTERY PACK TO JUMP START THE CAR. I THEN HAD A ERROR MESSAGE DISPLAYED SAYING "SERVICE THEFT DETERRENT SYSTEM"
Incident date: Oct 14, 2015
MY WIFE'S XENON HID HEADLIGHT ASSEMBLIES BEGAN LEAKING DURING MODERATE TO HEAVY RAIN.THE RAIN SHORTED OUT THE BALLAST AND THE HEADLIGHT WENT BLACK. I REPLACED IT AND SOON AFTER, THE OTHER SIDE DID THE SAME. THE ASSEMBLIES GOT WORSE AND BEGAN FOGGING UP DURING WEATHER CHANGES. THEN, MORE BALLASTS WENT OUT. I WENT TO GM AND THEY SAID THE ASSEMBLIES ARE OUT OF PRODUCTION AND NO LONGER AVAILABLE! THIS... Read more
BUICK
PARK AVENUE
(1997) - ELECTRICAL SYSTEM
Oct 16, 2019
Incident date: Oct 11, 2019
TL* THE CONTACT OWNS A 1997 BUICK PARK AVENUE. WHILE DRIVING, THE CONTACT NOTICED AN ODOR OF BURNING PLASTIC. THE CONTACT NOTICED A LITTLE SMOKE COMING FROM THE REAR DRIVER'S SIDE PANEL. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD, TURNED OFF THE REAR DEFROSTER, DISCONNECTED THE PLUG, REMOVED THE REAR PANEL, AND NOTICED THAT THE ELECTRICAL FEED AND MODULE WERE MELTED. THE VEHICLE ... Read more
Incident date: Aug 20, 2019
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED MULTIPLE TIMES. JOHN PAUL'S BUICK GMC (3615 S 108TH ST, GREENFIELD, WI 53228, (414) 482-6246) WAS CONTACTED ... Read more
Incident date: Sep 15, 2019
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE DRIVING FOR OVER AN HOUR, THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND THE FUEL PUMP FUSE BURNED OUT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-5583355801. THE MANUFACTURER ADVISED THE CONTACT TO CALL A LOCAL DEALER TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REP... Read more
Incident date: Sep 10, 2019
WHEN YOU WOULD START THE CAR THE WIPERS WOULD START BY THEMSELVES...NOW THE WIPERS STOPPED WORKING COMPLETELY..I DONT KNOW IF THERE'S WARRANTY ON THE CAR OR NOT
Incident date: Sep 23, 2019
AS I WAS DRIVING IN THE CITY THE CAR SUDDENLY STOPPED AND THERE WAS A SMELL OF BURNING OIL. I NOTICED DARK OIL ON THE PAVEMENT. I WAS GOOD ABOUT CHANGING MY OIL PER MANUFACTURER RECOMMENDATION. I WASN'T AWARE THAT OTHER SIMILAR CARS HAD THIS SAME ISSUE. I WISH A RECALL HAD BEEN DONE PRIOR TO THIS MAJOR LOSS.
Incident date: Oct 11, 2019
WHEN PULLING UP TO PARK MY CAR THE RELEASE BUTTON ON AUTOMATIC STICK SHIFT POPPED OUT MAKING IT IMPOSSIBLE TO PUT IN PARK. WOULD ONLY STAY IN DRIVE. HAD TO TURN TIRES INTO STREET CURB SO CAR WOULDN'T ROLL AWAY.
Incident date: Oct 11, 2019
WHEN PULLING UP TO PARK MY CAR THE RELEASE BUTTON ON AUTOMATIC STICK SHIFT POPPED OUT MAKING IT IMPOSSIBLE TO PUT IN PARK. WOULD ONLY STAY IN DRIVE. HAD TO TURN TIRES INTO STREET CURB SO CAR WOULDN'T ROLL AWAY.
Incident date: Jan 12, 2019
MOISTURE IN DRIVERS SIDE HID HEADLIGHT CAUSED DAMAGE TO BALLAST BLOWING HEADLIGHT . REPLACED BALLAST AND BULB,BUT DAYTIME RUNNING LIGHT DOES NOT ILLUMINATE. HEADLIGHT SHORTED OUT WHEN CAR WAS STARTED IN MORNING.
Incident date: Oct 8, 2019
HAD TO REPLACE A GMC PLASTIC GAS TANK DUE TO FUEL LEAK AROUND A EMISSIONS VENT ON TOP OF THE FUEL TANK. EVERY TIME THE CAR WOULD TAKE A TURN, FUEL WOULD POUR OUT FROM THE POOR CONFIGURATION & MATERIAL CRAFTSMANSHIP OF TANK AROUND THE VENT CAP. FLASH BACK TO THE FORD PINTO ISSUES OF THE 70'S. CAR HAS 64,886 MILES ON IT. SITS IN GARAGE, WHICH ALSO SMELLS OF FUEL VAPORS AFTER USE. NOTE ATTACHED PHOTO... Read more
Incident date: Sep 2, 2019
WHEN I GET ON THE HIGHWAY THE LEFT FRONT WHEEL SHAKES LIKE IT IS GETTING READY TO FALL OFF. AFTER I'VE BEEN ON THE ROAD FOR A WHILE IT STOPS. I'VE HAD FRONT END ALIGNMENT, BALANCING AND TIRE ROTATION. IT STILL DOES IT EVERY MORNING.
Incident date: Jun 12, 2018
MY REGULARLY SERVICED 2011 BUICK ENCLAVE WITH APPROXIMATELY 75,000 MILES ON IT BEGAN OVERHEATING LAST SUMMER TO THE POINT WHEN TURNING OFF THE ENGINE THE RADIATOR FAN KEPT RUNNING. MY SERVICING BUSINESS WAS CONTINUALLY ADDING THE RECOMMENDED RADIATOR COOLANT IN AMOUNTS THAT TOTALED 3.7 GAL. BETWEEN MID JUNE, '18 TO SEPT '19. I WAS TOLD BY THE DEALER THE RADIATOR HOLDS 14.2 QTS OF COOLANT WHICH I... Read more
Incident date: Sep 10, 2019
STEERING WHEEL IS TURNT TO RIGHT AND THE ONLY THE FRONT LIGHT COME ON NOT THE BACK AND MY ALARM IS MESSING WITH WITH THE COMPUTER AND THE GAS
Incident date: Sep 10, 2019
STEERING WHEEL IS TURNT TO RIGHT AND THE ONLY THE FRONT LIGHT COME ON NOT THE BACK AND MY ALARM IS MESSING WITH WITH THE COMPUTER AND THE GAS
Incident date: Sep 10, 2019
STEERING WHEEL IS TURNT TO RIGHT AND THE ONLY THE FRONT LIGHT COME ON NOT THE BACK AND MY ALARM IS MESSING WITH WITH THE COMPUTER AND THE GAS
Incident date: Oct 11, 2019
WHEN STOPPED, THE VEHICLE FEELS LIKE ITS MISSING, SOMETIMES FEELS LIKE IT WANTS TO STALL. WHEN ACCELERATING, SOMETIMES HESITATES OR NOT QUITE GETTING SPARK. SCARY WHEN MERGING AND DON'T HAVE FULL POWER RIGHT AWAY. BROUGHT TO DEALER 3 TIMES, AND NOW WARRANTY HAS PASSED. HAPPENS EVERYDAY.
Incident date: Sep 19, 2019
2013 BUICK LACROSSE - POWER STEERING STOPPED WORKING WHILE MY 19-YEAR-OLD DAUGHTER WAS DRIVING AT APPROXIMATELY 35 MPH! STEERING WHEEL COMPLETELY LOCKED UP. POTENTIALLY HAZARDOUS CONDITION. GM MUST ADDRESS THIS ISSUE WITH THE POWER STEERING MECHANISM ON THESE VEHICLES! VERY EXPENSIVE REPAIR ($2,600) AND IT TOOK 3 WEEKS TO FIND THE PART DUE TO GM BEING ON STRIKE.
Incident date: Oct 8, 2019
I WAS STOPPED IN A DRIVE THRU TACO BELL AND THE CLERK DROPPED MY CHANGE DOLLARS FROM MY PURCHASE SO I REACTED BY OPENING THE DOOR TO PICK UP THE MONEY BY TAKING MY FOOT OFF THE BRAKE WITHOUT PUTTING IT IN PARK BECAUSE IT WAS A REACTION. THE CAR'S STOP START FEATURE SURGED THE CAR FORWARD PINNING MY LEGS BETWEEN THE CAR AND THE BUILDING. I COULDN'T PUT THE CAR IN PARK BECAUSE MY LEGS WERE PINNED AN... Read more
Crash
1 injured
Incident date: Oct 8, 2019
I WAS STOPPED IN A DRIVE THRU TACO BELL AND THE CLERK DROPPED MY CHANGE DOLLARS FROM MY PURCHASE SO I REACTED BY OPENING THE DOOR TO PICK UP THE MONEY BY TAKING MY FOOT OFF THE BRAKE WITHOUT PUTTING IT IN PARK BECAUSE IT WAS A REACTION. THE CAR'S STOP START FEATURE SURGED THE CAR FORWARD PINNING MY LEGS BETWEEN THE CAR AND THE BUILDING. I COULDN'T PUT THE CAR IN PARK BECAUSE MY LEGS WERE PINNED AN... Read more
Crash
1 injured
Incident date: Sep 28, 2019
WHILE ON THE HIGHWAY I CAME TO A STOP DUE TO AN ACCIDENT. ONCE I GOT THROUGH THE ACCIDENT I TRIED TO SPEED UP AND THE VEHICLE WAS HESITANT TO SPEED UP. THIS IS VERY DANGEROUS BECAUSE ACCELERATION IS NECESSARY TO MERGE WITH TRAFFIC.
Incident date: Sep 30, 2019
I HAVE LOOKED UP MY VEHICLE INFORMATION THROUGH GM. I CAN SEE WHERE THEY HAD THE VEHICLE IN A SHOP IN NY TO LOOK AT IT. UNKNOWINGLY I BOUGHT A VEHICLE WITH A HUGE LIST OF ISSUES! FIRST OF ALL, THE TORQUE CONVERTER WAS GOING OUT ON MY VEHICLE WHEN I PURCHASED IT FOR A DEALER. SECOND, THE TRANSMISSIONS ON THE ENCLAVES, ACADIAS, TRAVERSES AND TERRAINS ARE JUNK! I TAKE GREAT CARE OF MY VEHICLES AND HA... Read more
Incident date: Jul 15, 2019
TL* THE CONTACT OWNS A 2019 BUICK ENCLAVE. WHILE DRIVING 35 MPH, THE CONTACT BECAME DISTRACTED WHILE MAKING A RIGHT TURN AND CRASHED INTO A TELEPHONE POLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CRASH OCCURRED IN FRONT OF THE CONTACT'S INSURANCE COMPANY WHERE THE VEHICLE WAS INSPECTED AND TOWED TO THE CONTACT'S RESIDENCE. THE FRONT END OF THE VEH... Read more
Crash
Incident date: Sep 21, 2019
I WENT TO PUT ON DRIVER SEATBELT, AND IT WOULDN'T RETRACT. THE PASSENGER SEATBELT IS DEFECTIVE AS WELL. DEFECTIVE SEATBELTS LEAVES THIS VEHICLE UNSAFE AND ILLEGAL TO DRIVE!
Incident date: Aug 28, 2019
AUTO WAS IN ACCIDENT. LEFT FRONT QUARTER PANEL, IN FRONT OF L WHEEL. BASICALLY, CAR WAS RUN OVER. SEE PHOTOS. AIR BAGS DID NOT GO OFF. ACCIDENT ON 8-28-2019. CAR BEING HELD IN CASE NHTSA WANTS TO INSPECT IT. PLEASE CONTACT ME SO I MAY NOTIFY INS. CO. REGARDING STATUS OF SAID CAR, ACCIDENT AND IF THEY SHOULD KEEP IT.
Crash
Incident date: Aug 28, 2019
AUTO WAS IN ACCIDENT. LEFT FRONT QUARTER PANEL, IN FRONT OF L WHEEL. BASICALLY, CAR WAS RUN OVER. SEE PHOTOS. AIR BAGS DID NOT GO OFF. ACCIDENT ON 8-28-2019. CAR BEING HELD IN CASE NHTSA WANTS TO INSPECT IT. PLEASE CONTACT ME SO I MAY NOTIFY INS. CO. REGARDING STATUS OF SAID CAR, ACCIDENT AND IF THEY SHOULD KEEP IT.
Crash
Incident date: Oct 4, 2019
TL* THE CONTACT OWNS A 2000 BUICK LESABRE. WHILE THE VEHICLE WAS PARKED OUTSIDE, THE CONTACT NOTICED THAT THE FLOOR WAS WET ON THE FRONT AND REAR PASSENGER SIDES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 00V114000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO AL SERRA BUICK GMC (LOCATED AT 6201 SAGINAW RD, GRAND BLANC, MI ... Read more
Incident date: Jun 3, 2019
POWER STEERING RANDOMLY FAILS WHILE DRIVING. THIS HAPPENED WHILE TURNING INTO A PARKING SPACE, ON RESIDENTIAL STREET AND THE EXPRESSWAY. THE CAR HAS BEEN AT THE DEALERSHIP 4 TIMES SINCE JUNE 3 FOR THE SAME ISSUE. THE FIRST TIME THE FOLLOWING REPAIRS WERE PERFORMED: REPLACED COMPLETE RACK & PINION GEAR WITH POWER STEERING CONTROL MODULE REINSTALLED, DOWNLOAD FOR POWER STEERING MODULE. DID NOT FIX T... Read more