Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Sep 10, 2019
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHEN ATTEMPTING TO START THE VEHICLE, IT WOULD CRANK, BUT THERE WAS NO FUEL BEING TRANSFERRED TO THE ENGINE. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP AND THE FUEL RELAY BOTH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO BORCHERDING BUICK GMC (LOCATED AT 9737 KINGS AUTO MALL RD, CINCINNATI, OH 45249, 866-6... Read more
Incident date: Sep 10, 2019
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHEN ATTEMPTING TO START THE VEHICLE, IT WOULD CRANK, BUT THERE WAS NO FUEL BEING TRANSFERRED TO THE ENGINE. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP AND THE FUEL RELAY BOTH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO BORCHERDING BUICK GMC (LOCATED AT 9737 KINGS AUTO MALL RD, CINCINNATI, OH 45249, 866-6... Read more
Incident date: Sep 10, 2019
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHEN ATTEMPTING TO START THE VEHICLE, IT WOULD CRANK, BUT THERE WAS NO FUEL BEING TRANSFERRED TO THE ENGINE. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP AND THE FUEL RELAY BOTH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO BORCHERDING BUICK GMC (LOCATED AT 9737 KINGS AUTO MALL RD, CINCINNATI, OH 45249, 866-6... Read more
Incident date: Jul 1, 2019
CAR WOULD NOT START WHILE OUT OF TOWN. HAD CAR TOWED TO MECHANIC I TRUSTED (NOT A CERTIFIED BUICK DEALER). REPLACED FUEL PUMP BUT AFTER CAR WAS RUNNING A FEW MINUTES FUSE BOX OVERHEATED AND CAUSED FUEL RELAY TO FAIL. HE CALLED BUICK AND WAS TOLD HOW TO FIX. HE WAS ALSO TOLD THAT IN ORDER FOR FUSE BOX AND RELAY TO BE REIMBURSED BUICK DEALER NEEDED TO SUBMIT CLAIM. SUBMITTED CLAIM AND GOT REIMB... Read more
Incident date: Nov 3, 2019
GEAR SHIFT RELEASE SWITCH COVER BROKEN CAUSES CAR TO 1)NOT GO INTO PARK MODE 2)GOES INTO PHYSICAL PARK MODE BUT IGNITION SWITCH IS LOCKED AND DOES NOT RELEASE KEY PLEASE COMPARE TO RECALL NUMBER 16V50200 OR BUICK RECALL NUMBERS 50490 AND 50491 FOR 2013 - 2014 AND 2016 - 2017 BUICK VERANOS, WHY WAS MY MODEL YEAR VEHICLE SKIPPED?
Incident date: Nov 3, 2019
GEAR SHIFT RELEASE SWITCH COVER BROKEN CAUSES CAR TO 1)NOT GO INTO PARK MODE 2)GOES INTO PHYSICAL PARK MODE BUT IGNITION SWITCH IS LOCKED AND DOES NOT RELEASE KEY PLEASE COMPARE TO RECALL NUMBER 16V50200 OR BUICK RECALL NUMBERS 50490 AND 50491 FOR 2013 - 2014 AND 2016 - 2017 BUICK VERANOS, WHY WAS MY MODEL YEAR VEHICLE SKIPPED?
Incident date: Nov 5, 2019
WHEN IT RAINS MOST IF THE TIME THE VEHICLE ONSTAR SETS OFF ALERTS FOR MY ANTILOCK BRAKES AND STABILITY TO BE CHECKED. DEALER SAID IT IS NORMAL AND NOT CONCERNING BUT CHECKED AT THE 1 YEAR INSPECTION FOR ME. NPF. A MONTH LATER A RAINY DAY, ALERTS, AND THE VEHICLE WOULDN'T START. ALL THE LIGHTS CAME ON, 'PRESS BRAKE TO START' APPEARED BUT PRESSING BREAK DID NOT START IT. AFTER AN HOUR OF TRYING VARI... Read more
Incident date: Nov 5, 2019
WHEN IT RAINS MOST IF THE TIME THE VEHICLE ONSTAR SETS OFF ALERTS FOR MY ANTILOCK BRAKES AND STABILITY TO BE CHECKED. DEALER SAID IT IS NORMAL AND NOT CONCERNING BUT CHECKED AT THE 1 YEAR INSPECTION FOR ME. NPF. A MONTH LATER A RAINY DAY, ALERTS, AND THE VEHICLE WOULDN'T START. ALL THE LIGHTS CAME ON, 'PRESS BRAKE TO START' APPEARED BUT PRESSING BREAK DID NOT START IT. AFTER AN HOUR OF TRYING VARI... Read more
Incident date: Nov 5, 2019
WHEN IT RAINS MOST IF THE TIME THE VEHICLE ONSTAR SETS OFF ALERTS FOR MY ANTILOCK BRAKES AND STABILITY TO BE CHECKED. DEALER SAID IT IS NORMAL AND NOT CONCERNING BUT CHECKED AT THE 1 YEAR INSPECTION FOR ME. NPF. A MONTH LATER A RAINY DAY, ALERTS, AND THE VEHICLE WOULDN'T START. ALL THE LIGHTS CAME ON, 'PRESS BRAKE TO START' APPEARED BUT PRESSING BREAK DID NOT START IT. AFTER AN HOUR OF TRYING VARI... Read more
Incident date: Oct 17, 2019
NO POWER STEERING PRESENT WHEN MAKING LEFT TURNS AND POWER STEERING FLUID KEEPS GETTING LOW. IT MUS BE TOPPED OFF EVERY WEEK..
Incident date: Oct 10, 2019
WHEN IM DRIVEING AND THE PASSAGER IS SITTING NEXT TO ME THE AIRBAG LIGHT SAYS ITS OFF PLEASE HAVE IT SERVICE . THEN IT TURN ON FOR A COUPLE OF SEC AND IT SHUTS OFF . ALSO MY FOG LIGHT NOB IS LIKE MELTING AROUND IT VERY WEIRD. MYBE THE LIGHT IT HAS AROUND THE NOB IS TO STRONG DONT KNOW ALL DRIVING IS IN THE CITY
Incident date: Oct 10, 2019
WHEN IM DRIVEING AND THE PASSAGER IS SITTING NEXT TO ME THE AIRBAG LIGHT SAYS ITS OFF PLEASE HAVE IT SERVICE . THEN IT TURN ON FOR A COUPLE OF SEC AND IT SHUTS OFF . ALSO MY FOG LIGHT NOB IS LIKE MELTING AROUND IT VERY WEIRD. MYBE THE LIGHT IT HAS AROUND THE NOB IS TO STRONG DONT KNOW ALL DRIVING IS IN THE CITY
Incident date: Nov 5, 2019
WHILE TRAVELING AT HIGHER SPEEDS (60+ MPH), THE CHECK ENGINE LIGHT WILL COME ON AND THE CAR WILL LOSE SIGNIFICANT POWER IN 4TH AND HIGHER GEAR. THIS WILL PRESENT AS SPEED CAN STILL BE GAINED ALTHOUGH VERY SLOWLY IN 4TH GEAR, SPEED CAN BE MAINTAINED BUT NOT GAINED WHILE IN 5TH GEAR, AND SPEED WILL ONLY BE LOST WHILE IN 6TH GEAR. 3RD GEAR AND BELOW ALL WORK FINE. THIS ISSUE IS RESOLVED BY TURNING TH... Read more
Incident date: Nov 5, 2019
WHILE TRAVELING AT HIGHER SPEEDS (60+ MPH), THE CHECK ENGINE LIGHT WILL COME ON AND THE CAR WILL LOSE SIGNIFICANT POWER IN 4TH AND HIGHER GEAR. THIS WILL PRESENT AS SPEED CAN STILL BE GAINED ALTHOUGH VERY SLOWLY IN 4TH GEAR, SPEED CAN BE MAINTAINED BUT NOT GAINED WHILE IN 5TH GEAR, AND SPEED WILL ONLY BE LOST WHILE IN 6TH GEAR. 3RD GEAR AND BELOW ALL WORK FINE. THIS ISSUE IS RESOLVED BY TURNING TH... Read more
Incident date: Nov 5, 2019
WHILE TRAVELING AT HIGHER SPEEDS (60+ MPH), THE CHECK ENGINE LIGHT WILL COME ON AND THE CAR WILL LOSE SIGNIFICANT POWER IN 4TH AND HIGHER GEAR. THIS WILL PRESENT AS SPEED CAN STILL BE GAINED ALTHOUGH VERY SLOWLY IN 4TH GEAR, SPEED CAN BE MAINTAINED BUT NOT GAINED WHILE IN 5TH GEAR, AND SPEED WILL ONLY BE LOST WHILE IN 6TH GEAR. 3RD GEAR AND BELOW ALL WORK FINE. THIS ISSUE IS RESOLVED BY TURNING TH... Read more
Incident date: Sep 1, 2018
OVER THE TWO YEARS, WHILE DRIVING, THE SERVICE STABILITRAK WARNING LIGHT COMES ON; THE ABS & PARK ASSIST LIGHTS FLASH ON AND OFF; MY RPM, SPEEDOMETER, & TEMPERATURE GAUGES GO HAYWIRE; AND THE ENGINE LOSES POWER CAUSING THE CAR TO JERK. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION AT VARIOUS SPEEDS. YOU NEVER KNOW WHEN THIS WILL HAPPEN. I HAVE BEEN PUT IN DANGEROUS SITUATIONS WHEN THIS HAPPENS WHIL... Read more
Incident date: Sep 1, 2018
OVER THE TWO YEARS, WHILE DRIVING, THE SERVICE STABILITRAK WARNING LIGHT COMES ON; THE ABS & PARK ASSIST LIGHTS FLASH ON AND OFF; MY RPM, SPEEDOMETER, & TEMPERATURE GAUGES GO HAYWIRE; AND THE ENGINE LOSES POWER CAUSING THE CAR TO JERK. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION AT VARIOUS SPEEDS. YOU NEVER KNOW WHEN THIS WILL HAPPEN. I HAVE BEEN PUT IN DANGEROUS SITUATIONS WHEN THIS HAPPENS WHIL... Read more
Incident date: Sep 1, 2018
OVER THE TWO YEARS, WHILE DRIVING, THE SERVICE STABILITRAK WARNING LIGHT COMES ON; THE ABS & PARK ASSIST LIGHTS FLASH ON AND OFF; MY RPM, SPEEDOMETER, & TEMPERATURE GAUGES GO HAYWIRE; AND THE ENGINE LOSES POWER CAUSING THE CAR TO JERK. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION AT VARIOUS SPEEDS. YOU NEVER KNOW WHEN THIS WILL HAPPEN. I HAVE BEEN PUT IN DANGEROUS SITUATIONS WHEN THIS HAPPENS WHIL... Read more
Incident date: Oct 26, 2019
BUICK NOT A YEAR OLD, IN OUR GARAGE VERY STRONG ODOR OF GASOLINE CANNOT LET IT INSIDE THE GARAGE IT SMELLS STRONG GOING INTO HOUSE ATTACHED TO GARAGE!
Incident date: Aug 12, 2019
2011 BUICK ENCLAVE MAKES A WHINING NOISE WHEN ACCELERATING, TURNING AND SLOWING DOWN. DEALERSHIP INFORMED ME THAT CAR IS "COLD" AND NEEDS WARMING UP BECAUSE TEMPERATURE HAS CHANGED. HOWEVER, MY CAR WAS MAKING THIS NOISE JUST NOT AS BAD DURING THE SUMMER. I ASKED IF IT WAS THE POWER STEERING PUMP OR IF I NEEDED FLUID. THEY INFORMED ME THEY CAPPED OFF THE FLUID DURING EACH OF MY SERVICE VISITS... Read more
Incident date: Oct 30, 2019
SUNROOF SPONTANEOUSLY EXPLODED WHILE DRIVING ON THE HIGHWAY AT APPROXIMATE SPEED OF 65 MPH. OCCURRED WHILE DRIVING OPEN AREA AND NOTHING HIT THE VEHICLE. TEMPERATURE WAS APPROXIMATELY 41 DEGREES AT ABOUT 7:30PM WITH NO RAIN, SNOW, ETC. AT THE TIME OF INCIDENT. THERE WAS A VERY LOUD "BANG" SOUND WITH 5 PASSENGERS IN VEHICLE AT THE TIME. INSIDE TEMPERATURE OF VEHICLE SET AT 72 DEGREES. SOME VERY SMA... Read more
Incident date: Oct 26, 2019
AT 125,000 MILES THE TIMING CHAIN IT'S GOING OUT.
Incident date: Apr 17, 2019
VEHICLE SUDDENLY STOPPED ACCELERATING OVER 20 MPH AND BECAME UNABLE TO REVERSE. THIS WAS DISCOVERED WHILE DRIVING. WE DO NOT HAVE THE FUNDS TO MAKE THIS REPAIR. THE CAR HAS SAT AT THE END OF OUR DRIVEWAY IN A NON-DRIVABLE CONDITION SINCE APRIL 2019. THE REAR STRUT TOWERS REQUIRED COMPLETE REPLACEMENT. THIS WAS NOTICED WHILE DRIVING 10 MPH. THE CAR MADE A CLUNKING NOISE. I TOOK IT TO TH... Read more
Incident date: Apr 17, 2019
VEHICLE SUDDENLY STOPPED ACCELERATING OVER 20 MPH AND BECAME UNABLE TO REVERSE. THIS WAS DISCOVERED WHILE DRIVING. WE DO NOT HAVE THE FUNDS TO MAKE THIS REPAIR. THE CAR HAS SAT AT THE END OF OUR DRIVEWAY IN A NON-DRIVABLE CONDITION SINCE APRIL 2019. THE REAR STRUT TOWERS REQUIRED COMPLETE REPLACEMENT. THIS WAS NOTICED WHILE DRIVING 10 MPH. THE CAR MADE A CLUNKING NOISE. I TOOK IT TO TH... Read more
Incident date: Oct 30, 2019
DOOR LOCKS SUDDENLY STOPPED WORKING. LATCHES WOULD NOT OPEN, COULD NOT CLOSE DOORS.
Incident date: Oct 30, 2019
PRIOR TO THIS EVENT THE RADIO AND INTERIOR AND EXTERIOR LIGHT WOULD FLICKER AND THE RADIO WOULD TURN OFF COMPLETELY. THE BATTERY WAS THE ORIGINAL BATTERY SO WE REPLACED IT. BUT IT WASN'T COMPLETELY SHOT AT THAT POINT. DURING THE SAME TIME OF THIS HAPPENING THE BATTERY IN THE KEY FOB WENT BAD ALSO. SO I THOUGHT THAT MAY HAVE HAD SOMETHING TO DO WITH IT. HAD TO DISCONNECT THE BATTERY COMPLETELY TO R... Read more
Incident date: Oct 30, 2019
PRIOR TO THIS EVENT THE RADIO AND INTERIOR AND EXTERIOR LIGHT WOULD FLICKER AND THE RADIO WOULD TURN OFF COMPLETELY. THE BATTERY WAS THE ORIGINAL BATTERY SO WE REPLACED IT. BUT IT WASN'T COMPLETELY SHOT AT THAT POINT. DURING THE SAME TIME OF THIS HAPPENING THE BATTERY IN THE KEY FOB WENT BAD ALSO. SO I THOUGHT THAT MAY HAVE HAD SOMETHING TO DO WITH IT. HAD TO DISCONNECT THE BATTERY COMPLETELY TO R... Read more
Incident date: Oct 30, 2019
PRIOR TO THIS EVENT THE RADIO AND INTERIOR AND EXTERIOR LIGHT WOULD FLICKER AND THE RADIO WOULD TURN OFF COMPLETELY. THE BATTERY WAS THE ORIGINAL BATTERY SO WE REPLACED IT. BUT IT WASN'T COMPLETELY SHOT AT THAT POINT. DURING THE SAME TIME OF THIS HAPPENING THE BATTERY IN THE KEY FOB WENT BAD ALSO. SO I THOUGHT THAT MAY HAVE HAD SOMETHING TO DO WITH IT. HAD TO DISCONNECT THE BATTERY COMPLETELY TO R... Read more
Incident date: May 20, 2017
2009 BUICK ENCLAVE, STRETCHED TIMING CHAIN SO WHEN THIS CODE APPEARS YOUR CAR WILL DRIVE ROUGH AND OF COURSE THE CHECK ENGINE LIGHT COMES ON SO YOU LOSE YOUR REMOTE START. I HAVE REPLACED SENSOR AFTER SENSOR AS WELL, ALSO A MOTOR MOUNT. THE VEHICLE HAS NOW APPROACHED 150K MILES.
Incident date: Oct 28, 2019
1995 BUICK CENTURY. CONSUMER WRITES IN REGARD TO AIRBAG SAFETY, THE AIRBAG CAN BE SEEN THROUGH VINYL COVER. *AS *JS
Incident date: Oct 27, 2019
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. AFTER THE VEHICLE WAS DRIVEN FOR A SHORT PERIOD OF TIME AND PARKED, IT FAILED TO RESTART. THE VEHICLE WAS TOWED TO EMPIRE CHEVROLET BUICK (1931 US-421, WILKESBORO, NC 28697, (336) 838-2191) WHERE IT WAS DIAGNOSED THAT THE RELAY AND FUSE PANEL UNDERNEATH THE REAR SEAT HAD MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ... Read more
Incident date: Oct 27, 2019
2010 BUICK LUCERNE HAD BEEN DRIVEN HOME AND WAS COOLING IN DRIVEWAY. AFTER TWO HOURS, STARTER WOULD TURN OVER BUT ENGINE WOULD NOT START. BEGAN TO SMELL BURNING PLASTIC INSIDE VEHICLE. FOUND SYMPTOMS OF PROBLEM DESCRIBED IN GM SERVICE BULLETIN 15-NA-051. AFTER REMOVING BACK PASSENGER SEAT BOTTOM CUSHION, CHECKED INSIDE REAR FUSE BOX AND FOUND THAT FUEL PUMP RELAY HAD SHORTED AND MELTED THE REL... Read more
Incident date: Oct 27, 2019
2010 BUICK LUCERNE HAD BEEN DRIVEN HOME AND WAS COOLING IN DRIVEWAY. AFTER TWO HOURS, STARTER WOULD TURN OVER BUT ENGINE WOULD NOT START. BEGAN TO SMELL BURNING PLASTIC INSIDE VEHICLE. FOUND SYMPTOMS OF PROBLEM DESCRIBED IN GM SERVICE BULLETIN 15-NA-051. AFTER REMOVING BACK PASSENGER SEAT BOTTOM CUSHION, CHECKED INSIDE REAR FUSE BOX AND FOUND THAT FUEL PUMP RELAY HAD SHORTED AND MELTED THE REL... Read more
Incident date: Oct 27, 2019
THE HEADLIGHT WIRING SYSTEM DOES NOT CONTINUE TO FUNCTION, FOR SOME REASON IT DOES NOT GIVE POWER TO THE HID HEADLIGHTS.
Incident date: Oct 19, 2019
I WAS BACKING MY CAR INTO MY DRIVEWAY AND THEN I SHUT OFF ENGINE, RADIO STILL PLAYING, THEN ALL OF A SUDDEN LIGHTS STARTED DIMMING AND THE ANTI THEFT WENT INTO ACTION. WHOLE CAR SHUT DOWN, NOT EVEN REMOTES WOULD WORK. GOT THE HOOD OPENED AND DISCOVERED A MELTING WIRE CONNECTED TO THE NEGATIVE SIDE. THANK GOD I WAS HOME WHEN IT HAPPENED. COULD THIS HAVE CAUGHT FIRE INSIDE MY GARAGE? MY CAR IS CURRE... Read more
Incident date: Oct 2, 2019
THE CAR WOULD NOT START WHEN I ATTEMPTED TO START IT TO GO TO WORK AND HAD TO BE TOWED IN FOR REPAIRS. THE FUEL PUMP WAS FOUND TO NEED TO BE REPLACED. ONE WEEK LATER THE CAR AGAIN WOULD NOT START AND HAD TO BE TOWED FOR REPAIRS. THE PROBLEM THIS TIME WAS THE REAR FUSE BOX THAT WAS SHORTED OUT DUE TO THE BRACKET RUBBING AGAINST IT, WHICH SEEMS TO BE A COMMON PROBLEM FOR THIS MODEL. A RECALL SEEMS ... Read more
Incident date: Oct 19, 2019
I'VE ONLY HAD THE VEHICLE A YEAR SOME CHANGE. PARKING BREAK LIGHT COMES WHEN I TURN THE CAR OFF AND GOES AWAY ONCE I PUT IT DRIVE OR REVERSE. POWER STEERING LOCKS ON ME WHEN TURNING ESPECIALLY ON THE HIGHWAY WHICH IS SO DANGEROUS. ALSO SO MANY ELECTRICAL PROBLEMS WITH THE COMPUTER IN THE VEHICLE THAT CAUSE THE DOOR TO LOCK AND UNLOCK ON ITS OWN WHEN I TRY TO PUT ON MY FOG LIGHTS THE ENGINE MAY ... Read more
Incident date: Oct 19, 2019
I'VE ONLY HAD THE VEHICLE A YEAR SOME CHANGE. PARKING BREAK LIGHT COMES WHEN I TURN THE CAR OFF AND GOES AWAY ONCE I PUT IT DRIVE OR REVERSE. POWER STEERING LOCKS ON ME WHEN TURNING ESPECIALLY ON THE HIGHWAY WHICH IS SO DANGEROUS. ALSO SO MANY ELECTRICAL PROBLEMS WITH THE COMPUTER IN THE VEHICLE THAT CAUSE THE DOOR TO LOCK AND UNLOCK ON ITS OWN WHEN I TRY TO PUT ON MY FOG LIGHTS THE ENGINE MAY ... Read more
Incident date: Oct 19, 2019
I'VE ONLY HAD THE VEHICLE A YEAR SOME CHANGE. PARKING BREAK LIGHT COMES WHEN I TURN THE CAR OFF AND GOES AWAY ONCE I PUT IT DRIVE OR REVERSE. POWER STEERING LOCKS ON ME WHEN TURNING ESPECIALLY ON THE HIGHWAY WHICH IS SO DANGEROUS. ALSO SO MANY ELECTRICAL PROBLEMS WITH THE COMPUTER IN THE VEHICLE THAT CAUSE THE DOOR TO LOCK AND UNLOCK ON ITS OWN WHEN I TRY TO PUT ON MY FOG LIGHTS THE ENGINE MAY ... Read more
Incident date: Oct 17, 2019
TL* THE CONTACT OWNS A 2016 BUICK ENCORE. WHILE DRIVING 65 MPH, THE VEHICLE DECELERATED TO 44 MPH AND THE VEHICLE STALLED. THE VEHICLE COASTED UNTIL IT CAME TO A COMPLETE STOP. THE VEHICLE WAS RESTARTED, BUT HESITATED TO DRIVE. THE VEHICLE WAS TAKEN TO BOB RUTH FORD (700 N U.S. 15, DILLSBURG, PA 17019, (877) 818-1593) WHERE THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICL... Read more
Incident date: Jul 7, 2019
2008 INTERMITTENTLY AND UNEXPECTEDLY SHUTS OFF WHILE DRIVING. NO MATTER THE SPEED. SOMETIMES 30MPH ON THE STREET, SOMETIMES 70MPH ON THE EXPRESSWAY. SOMETIMES IT STARTS RIGHT BACK UP, SOMETIMES IT DOESNT. NO ONE SEEMS TO KNOW WHY. CARS COST TOO MUCH TO BE PLAYING GUESS THE PROBLEM!! TAKE TO DEALER AT $100. A VISIT FOR THEM TO GUESS AND ULTIMATELY NOT FIX THE PROBLEM. BECAUSE A WEEK LATER THE VEHIC... Read more
Incident date: Jul 7, 2019
2008 INTERMITTENTLY AND UNEXPECTEDLY SHUTS OFF WHILE DRIVING. NO MATTER THE SPEED. SOMETIMES 30MPH ON THE STREET, SOMETIMES 70MPH ON THE EXPRESSWAY. SOMETIMES IT STARTS RIGHT BACK UP, SOMETIMES IT DOESNT. NO ONE SEEMS TO KNOW WHY. CARS COST TOO MUCH TO BE PLAYING GUESS THE PROBLEM!! TAKE TO DEALER AT $100. A VISIT FOR THEM TO GUESS AND ULTIMATELY NOT FIX THE PROBLEM. BECAUSE A WEEK LATER THE VEHIC... Read more
Incident date: Jul 7, 2019
2008 INTERMITTENTLY AND UNEXPECTEDLY SHUTS OFF WHILE DRIVING. NO MATTER THE SPEED. SOMETIMES 30MPH ON THE STREET, SOMETIMES 70MPH ON THE EXPRESSWAY. SOMETIMES IT STARTS RIGHT BACK UP, SOMETIMES IT DOESNT. NO ONE SEEMS TO KNOW WHY. CARS COST TOO MUCH TO BE PLAYING GUESS THE PROBLEM!! TAKE TO DEALER AT $100. A VISIT FOR THEM TO GUESS AND ULTIMATELY NOT FIX THE PROBLEM. BECAUSE A WEEK LATER THE VEHIC... Read more
Incident date: Jan 1, 2018
FIRST ISSUE CAR WILL SHUT OFF DRIVING DOWN THE FREEWAY DOING 60 70 MILES AN HOUR IT WILL JUST SHUT OFF AND I HAVE TO COAST TO THE SIDE AND WAIT AND WAIT TILL IT STARTS AGAIN VERY DANGEROUS. NEXT ISSUE IS THE AIRBAG LIGHT FLASHES ON AND OFF I'M ASSUMING DO I DO TO A PRESSURE SENSOR IN THE PASSENGER SEAT WHICH I HAVE A DAUGHTER THAT SITS IN THE PASSENGER SEAT AND I DON'T KNOW IF THE AIRBAG IS WORKIN... Read more
Incident date: Jan 1, 2018
FIRST ISSUE CAR WILL SHUT OFF DRIVING DOWN THE FREEWAY DOING 60 70 MILES AN HOUR IT WILL JUST SHUT OFF AND I HAVE TO COAST TO THE SIDE AND WAIT AND WAIT TILL IT STARTS AGAIN VERY DANGEROUS. NEXT ISSUE IS THE AIRBAG LIGHT FLASHES ON AND OFF I'M ASSUMING DO I DO TO A PRESSURE SENSOR IN THE PASSENGER SEAT WHICH I HAVE A DAUGHTER THAT SITS IN THE PASSENGER SEAT AND I DON'T KNOW IF THE AIRBAG IS WORKIN... Read more
Incident date: Jan 1, 2018
FIRST ISSUE CAR WILL SHUT OFF DRIVING DOWN THE FREEWAY DOING 60 70 MILES AN HOUR IT WILL JUST SHUT OFF AND I HAVE TO COAST TO THE SIDE AND WAIT AND WAIT TILL IT STARTS AGAIN VERY DANGEROUS. NEXT ISSUE IS THE AIRBAG LIGHT FLASHES ON AND OFF I'M ASSUMING DO I DO TO A PRESSURE SENSOR IN THE PASSENGER SEAT WHICH I HAVE A DAUGHTER THAT SITS IN THE PASSENGER SEAT AND I DON'T KNOW IF THE AIRBAG IS WORKIN... Read more
Incident date: Aug 20, 2019
THERE WAS A RECALL WITH SPECIAL POLICY ON THE PASSENGER AIR BAG. I WANT TO KNOW WHY I DIDN'T RECEIVE A RECALL FORM IN THE MAIL. GM TOLD ME THAT IT EXPIRED SEPTEMBER 2019. I AM NOW HAVING PROBLEMS WITH A MESSAGE ON MY CAR STATING SERVICE AIR BAG. I TAKE TO GET DIAGNOSTIC AND WAS TOLD IT NEEDED A NEW MODULE AND SENSOR LIGHT WHICH WILL COST ME $1600 THAT IS NOT A FAULT OF MINE, BUT IS A FACTORY DEFEC... Read more
Incident date: Oct 19, 2019
TL* THE CONTACT OWNS A 1997 BUICK LESABRE. WHILE REVERSING THE VEHICLE AT APPROXIMATELY 10 MPH INTO THE DRIVEWAY, THE CONTACT NOTICED AN ABNORMAL CRACKING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE CONTACT STOPPED AND LOOKED UNDERNEATH THE VEHICLE. HE NOTICED THAT THE A-FRAME ON THE PASSENGER SIDE WAS HANGING DOWN WITHOUT WARNING AND THE FRONT SUBFRAME BUSHING WAS FRACTURED. THE VEHICLE ... Read more
Incident date: Oct 20, 2019
POWER STEERING HAS STARTED FAILING WHEN TURNING, MAKING IT EXTREMELY HARD TO TURN THE STEERING WHEEL. SEEMS WORSE AT SLOW SPEED. HAPPENS WHENEVER AND WHEREVER I TRY TO TURN THE STEERING WHEEL. WILL DRIVE OKAY WHEN GOING STRAIGHT. MADE APPOINTMENT FOR SERVICE. I SUSPECT POWER STEERING PUMP NEEDS REPLACED, BUT JUST GUESSING.
Incident date: Jan 4, 2018
PERIODICALLY THE DRIVER 'SERVICE AIR BAG' LIGHT COMES ON FOR NO REASON. IT ONLY STAYS ON FOR A FEW MOMENTS UP TO A FEW MINUTES. SOMETIMES WHEN I HONK THE HORN THE LIGHT GOES OFF. TOOK IT TO THE SHOP AND THE TECH SAID IF THE LIGHT IS NOT ON HE COULDN'T CHECK THE PROBLEM. I NOTICED THERE WAS A RECALL NOTICE ON MY MAKE AND MODEL, BUT NOT ON MY VIN NUMBER FOR THE SAME PROBLEM. TECH SAID IF THE SERV... Read more