Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Apr 23, 2018
2017 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO ISSUES WITH TRANSMISSION. *LD THE CONSUMER STATED WHEN ACCELERATING FROM A STOP, THE VEHICLE INTERMITTENTLY SEEMED TO STICK OR DOWNSHIFT INTO LOW GEAR. THE VEHICLE WAS RESTARTED AND APPEARED TO BE NORMAL. THE DEALER COULD NOT DUPLICATE THE FAILURE. *JS
Incident date: Feb 4, 2020
MY HOOD POPPED OPEN WHILE DRIVING ON HIGHWAY. THE CAR NOTIFIED ME WHILE I WAS DRIVING. I HAVE DASH CAM AND PICTURES. I PULLED OVER AND CLOSED HOOD. THIS IS A BRAND NEW VEHICLE. ASIDE FROM MY MAIN CONCERN ABOVE, MY APPLY CAR PLAY HAS TROUBLE WORKING WITH THE VEHICLE SYSTEM. THIS HAPPENED MANY TIMES IN THE LAST MONTH. THE VEHICLE NOTIFIED ME I WAS LOW ON FUEL SEVERAL TIMES WHEN I HAD ALMOST ... Read more
Incident date: Feb 2, 2020
THE DRIVER SIDE HEADLIGHT ASSEMBLY HOLDS WATER AND MOISTURE AND LIGHT CAN NOT COME OUT VERY WELL IT'S A KNOWN ISSUE AND SHOULD HAVE A RECALL ON IT
Incident date: Jan 20, 2020
THE HEADLIGHTS JUST STOPPED WORKING. IT IS NOT THE BULB AS THE LIGHTS COME ON WHEN I LOCK OR UNLOCK THE CAR USING THE FOB. I WAS DRIVING DOWN THE ROAD AND THE HEADLIGHTS JUST STOPPED WORKING, THIS WAS IN THE MIDDLE OF THE NIGHT WITH NO STREET LIGHTS. I JUST HAD THE CAR IN THE SHOP TWO MONTHS AGO FOR THE SAME PROBLEM. THERE HAS TO BE AN ISSUE WITH THE CAR AND THE HEADLIGHTS. I LOVE THIS CAR BUT... Read more
Incident date: Jun 22, 2017
BACKUP CAMERA LIGHT IS SO BRIGHT AT NIGHT THAT IT BLINDS THE DRIVER AND YOU CAN'T DIM IT.
Incident date: Sep 2, 2019
TL* THE CONTACT OWNS A 2016 BUICK ENCORE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IDLE OR AT START UP THE ENGINE SMOKED. THE CONTACT STATED THAT THERE WAS AN ODOR OF BURNING ENGINE OIL. THE CONTACT STATED THAT THERE WAS EVIDENCE OF OIL ON THE TOP OF THE ENGINE WHEN THE HOOD WAS RAISED. HALEY GMC 9831 MIDLOTHIAN HYPERLINK, RICHMOND VA 23235: 804-250-1322, WAS CONTACTED AND A VALVE COVER REPL... Read more
Fire
Incident date: Jan 24, 2020
MY 2011 BUICK REGAL WITH THE 2.4L 4CYL HAS BEEN EXCESSIVELY CONSUMING OIL. THE TIMING CHAIN WAS REPLACED AROUND 60K MILES, AND SHORTLY AFTER THE COMPLETE ENGINE WAS REPLACED (SEE CARFAX IMAGE ATTACHED, CONFIRMED WITH DEALER). THOSE REPAIRS HAVE HAPPENED BEFORE I OWNED THIS VEHICLE. MY CONCERN IS THAT THERE IS GOING TO BE A FAILURE WITHIN MY ENGINE AND THE REPAIRS WOULD BE COSTLY TO ME. I BELIEVE T... Read more
Incident date: Jan 3, 2020
HID DRIVER HEADLIGHT ASSEMBLY BECAME FULL OF CONDENSATION AND STOPPED WORKING. QUOTE FROM DEALER TO REPLACE ENTIRE ASSEMBLY IS $700 PLUS LABOR.
Incident date: Nov 15, 2019
BOTH HEADLIGHTS LET WATER FROM RAIN IN. BOTH HID BULBS HAVE BEEN REPLACED SEVERAL TIMES. I'VE HAD HEADLIGHTS GO OUT AT NIGHT. HAD TO PARK CAR AND CALL SOMEONE TO COME PICK ME UP. GM NEEDS TO FIX THIS PROBLEM BEFORE SOMEONE GETS KILLED FROM THERE HEADLIGHTS GOING COMPLETELY OUT AT NIGHT AND CAUSING AN ACCIDENT.
Incident date: Jan 20, 2020
TL* THE CONTACT OWNS A 2016 BUICK VERANO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE CEASED THE UNINTENDED ACCELERATION. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,500.
Incident date: May 31, 2019
WHILE DRIVING IN CRUISE CONTROL BETWEEN 35 TO 40 MPH, GOING UP A SMALL INCLINE, THE ENGINE BOGS DOWN AND THE VEHICLE RATTLES. I HAVE HAD THE VEHICLE CHECKED OUT 5 TIMES BY DIFFERENT DEALERS AND THEIR CONCLUSION WAS THAT THIS IS A NORMAL CONDITION. THE TRANSMISSION SHIFTS INTO THE HIGHEST GEAR FOR FUEL ECONOMY. I DO NOT BELIEVE BUICK WOULD MAKE A VEHICLE THAT RATTLES AT 35 TO 40 MPH. GOING INT... Read more
Incident date: Jul 20, 2019
2018 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO VEHICLE SHUTTING OFF SUDDENLY. *LD THE CONSUMER STATED THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE DEALER UPDATED THE SOFTWARE , BUT COULD NOT GUARANTEE THE FAILURE WOULD NOT RECUR. *JS
Incident date: Jan 23, 2020
SHIFT TO PARK IS DISPLAYED ON THE DASHBOARD EVEN WHEN THE CAR IS IN PARK. DASH LIGHTS AND ACCESSORIES REMAIN ON UNTIL YOU "JIGGLE" THE SHIFTER IN AND OUT OF PARK SEVERAL TIMES.
Incident date: Jan 21, 2020
MY HEADLIGHTS CONTINUE TO BLOW, MY WINDSHIELD WIPERS WILL NOT COME ON. MY RADIO GOES OUT AND ON. WHEN STARTING MY CAR USING PUSH START MY CAR STALL. HESITATE TO START BUT FINALLY STARTS AFTER SO MANY TRIES. I HAVE HAD TO JUMP START CAR AND RECENTLY HAD A BATTERY REPLACED. NOW THE POWER STEERING IS GONE OUT. I CAN BARELY TURN STEERING WHEEL., THIS HAPPENED WHILE DRIVING HOME FROM WORK. MY... Read more
Incident date: Jan 21, 2020
MY HEADLIGHTS CONTINUE TO BLOW, MY WINDSHIELD WIPERS WILL NOT COME ON. MY RADIO GOES OUT AND ON. WHEN STARTING MY CAR USING PUSH START MY CAR STALL. HESITATE TO START BUT FINALLY STARTS AFTER SO MANY TRIES. I HAVE HAD TO JUMP START CAR AND RECENTLY HAD A BATTERY REPLACED. NOW THE POWER STEERING IS GONE OUT. I CAN BARELY TURN STEERING WHEEL., THIS HAPPENED WHILE DRIVING HOME FROM WORK. MY... Read more
Incident date: Jan 21, 2020
MY HEADLIGHTS CONTINUE TO BLOW, MY WINDSHIELD WIPERS WILL NOT COME ON. MY RADIO GOES OUT AND ON. WHEN STARTING MY CAR USING PUSH START MY CAR STALL. HESITATE TO START BUT FINALLY STARTS AFTER SO MANY TRIES. I HAVE HAD TO JUMP START CAR AND RECENTLY HAD A BATTERY REPLACED. NOW THE POWER STEERING IS GONE OUT. I CAN BARELY TURN STEERING WHEEL., THIS HAPPENED WHILE DRIVING HOME FROM WORK. MY... Read more
Incident date: Dec 10, 2019
I'VE HAD MY ENCORE FOR ALMOST 2 YEARS. IT IS A 2015 AND JUST UNDER 50000 MILES. FOR THE LAST MONTH ITS BEEN SAYING AWD OFF. THIS IS AS SOON AS THE CAR STARTS. IT ALSO DIBGS AND COMES UP AGAIN EVERY 10 MINUTES WHILE DRIVING. I'VE.CONSULTED THE MANUAL AND IT SAYS OVERHEATING AND TO TURN BACK ON. THIS DOES NOTHING. IT'S BEEN ICY HERE AND I'M STARTING TO FEEL UNSAFE. I DON'T KNOW WHAT.TO DO. I CANT... Read more
Incident date: Dec 10, 2019
I'VE HAD MY ENCORE FOR ALMOST 2 YEARS. IT IS A 2015 AND JUST UNDER 50000 MILES. FOR THE LAST MONTH ITS BEEN SAYING AWD OFF. THIS IS AS SOON AS THE CAR STARTS. IT ALSO DIBGS AND COMES UP AGAIN EVERY 10 MINUTES WHILE DRIVING. I'VE.CONSULTED THE MANUAL AND IT SAYS OVERHEATING AND TO TURN BACK ON. THIS DOES NOTHING. IT'S BEEN ICY HERE AND I'M STARTING TO FEEL UNSAFE. I DON'T KNOW WHAT.TO DO. I CANT... Read more
Incident date: Jan 22, 2020
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLES DOOR LOCKS ACTIVATED INDEPENDENTLY. ADDITIONALLY, THE HEADLIGHTS TURN ON AND OFF SIMULTANEOUSLY WHETHER THE VEHICLE WAS STOPPED OR BEING DRIVEN. THE VEHICLE WAS NOT TAKEN TO A DEALER OR A MECHANIC FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THIS FAILURE. THE APPROXIMATE... Read more
Incident date: Jan 22, 2020
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLES DOOR LOCKS ACTIVATED INDEPENDENTLY. ADDITIONALLY, THE HEADLIGHTS TURN ON AND OFF SIMULTANEOUSLY WHETHER THE VEHICLE WAS STOPPED OR BEING DRIVEN. THE VEHICLE WAS NOT TAKEN TO A DEALER OR A MECHANIC FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THIS FAILURE. THE APPROXIMATE... Read more
Incident date: Jan 22, 2020
ON 1/22/2020 WHEN I WAS DRIVING DOWN THE ROAD MY STABILITRAC LIGHT CAME ON CAUSING MY CAR TO SLOW DOWN TO 25 MPH. WOULDN'T GO FASTER THAN THAT..I TOOK THE BATTERY CABLES OFF FOR ABOUT 20 MIN. AND THE STABILITRAC LIGHT CAME OFF SO I DROVE THE CARE HOME AND RIGHT BEFORE I GOT HOME IT CAME ON AGAIN. ALSO IN 1/20/2020 MY LEFT HEADLIGHT. DOES NOT WORK. I PUT A KNEW LIGHT BULB ON AND IT WORKED FOR A FE... Read more
Incident date: Jan 22, 2020
ON 1/22/2020 WHEN I WAS DRIVING DOWN THE ROAD MY STABILITRAC LIGHT CAME ON CAUSING MY CAR TO SLOW DOWN TO 25 MPH. WOULDN'T GO FASTER THAN THAT..I TOOK THE BATTERY CABLES OFF FOR ABOUT 20 MIN. AND THE STABILITRAC LIGHT CAME OFF SO I DROVE THE CARE HOME AND RIGHT BEFORE I GOT HOME IT CAME ON AGAIN. ALSO IN 1/20/2020 MY LEFT HEADLIGHT. DOES NOT WORK. I PUT A KNEW LIGHT BULB ON AND IT WORKED FOR A FE... Read more
Incident date: Jan 22, 2020
ON 1/22/2020 WHEN I WAS DRIVING DOWN THE ROAD MY STABILITRAC LIGHT CAME ON CAUSING MY CAR TO SLOW DOWN TO 25 MPH. WOULDN'T GO FASTER THAN THAT..I TOOK THE BATTERY CABLES OFF FOR ABOUT 20 MIN. AND THE STABILITRAC LIGHT CAME OFF SO I DROVE THE CARE HOME AND RIGHT BEFORE I GOT HOME IT CAME ON AGAIN. ALSO IN 1/20/2020 MY LEFT HEADLIGHT. DOES NOT WORK. I PUT A KNEW LIGHT BULB ON AND IT WORKED FOR A FE... Read more
Incident date: Dec 15, 2019
IT'S THROWING CODE PO742. WHEN I COME TO A STOP AND TRY TO GO IT HESITATES AND ALMOST CAUSES ACCIDENTS. I'VE DONE RESEARCH AND MY VEHICLE IS NOT THE ONLY ONE OF THESE CARS THAT HAVE THE SAME PROBLEMS, SO IT'S DEFINITELY A DEFECT , CONSIDERING IT HAS 120K MILES ON IT
Incident date: Dec 15, 2019
IT'S THROWING CODE PO742. WHEN I COME TO A STOP AND TRY TO GO IT HESITATES AND ALMOST CAUSES ACCIDENTS. I'VE DONE RESEARCH AND MY VEHICLE IS NOT THE ONLY ONE OF THESE CARS THAT HAVE THE SAME PROBLEMS, SO IT'S DEFINITELY A DEFECT , CONSIDERING IT HAS 120K MILES ON IT
Incident date: Jan 20, 2020
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE FUSE PANEL LOCATED IN THE REAR MIDDLE SEAT WAS INOPERABLE. THE CONTACT WAS UNABLE TO START THE VEHICLE DUE TO THE FAILURE. THE CONTACT STATED THAT THE ABS WARNING LIGHT, BRAKE WARNING LIGHT AND TPMS WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE DIAGNOSTIC TESTING INFORMAT... Read more
Incident date: Oct 8, 2019
POP AND CRACKLING ON STEERING WHEEL NOISE WHILE TURNING CORNERS WHILE DRIVING
Incident date: Jan 9, 2020
ENGINE STOPPED RUNNING WITH NO WARNING. IT WAS REPAIRED BY THE DEALER AT NO COST UNDER TECHNICAL SERVICE BULLETIN (TSB) 15-NA-051. IN ADDITION TO THE REPAIRS SPECIFIED IN THE TSB, THE DEALER HAD TO REPLACE THE REAR FUSE BOX AND REPAIR THE WIRE TO THE FUEL PUMP BECAUSE THEY WERE BOTH DAMAGED DUE TO OVERHEATING. THIS IS A FIRE HAZARD WHICH SHOULD HAVE BEEN MADE A RECALL INSTEAD OF AN EXTENDED WAR... Read more
Incident date: Jan 1, 2019
TL* THE CONTACT OWNS A 2015 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT THE ENGINE SHUT OFF AND THE VEHICLE WOULD NOT MOVE FORWARD. THE ENGINE RPMS REVVED UP WITH SEVERAL WARNING LIGHTS ILLUMINATED. THE VEHICLE RESTARTED AFTER AN HOUR WITH NO FURTHER ISSUES. THE FAILURE RECURRED SIX TIMES. THE DEALER (JERRY'S AUTOMOTIVE INC, 501 E 25TH ST, BALTIMORE, MD 21218 AND ANDERS... Read more
Incident date: Jan 1, 2019
TL* THE CONTACT OWNS A 2015 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT THE ENGINE SHUT OFF AND THE VEHICLE WOULD NOT MOVE FORWARD. THE ENGINE RPMS REVVED UP WITH SEVERAL WARNING LIGHTS ILLUMINATED. THE VEHICLE RESTARTED AFTER AN HOUR WITH NO FURTHER ISSUES. THE FAILURE RECURRED SIX TIMES. THE DEALER (JERRY'S AUTOMOTIVE INC, 501 E 25TH ST, BALTIMORE, MD 21218 AND ANDERS... Read more
Incident date: Jul 1, 2019
TL* THE CONTACT OWNS A 2013 BUICK ENCLAVE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO ALPINE BUICK GMC 8120 W TUFTS AVE, DENVER, CO 80123 TO HAVE THE LIGHT TURNED OFF HOWEVER, THE WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT ALSO STATED THAT ONE DAY WHILE REVERSING FROM THE DRIVEWAY, THE POWER STEERING CEASED WITHOUT WARNING AND... Read more
Crash
Incident date: Jul 1, 2019
TL* THE CONTACT OWNS A 2013 BUICK ENCLAVE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO ALPINE BUICK GMC 8120 W TUFTS AVE, DENVER, CO 80123 TO HAVE THE LIGHT TURNED OFF HOWEVER, THE WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT ALSO STATED THAT ONE DAY WHILE REVERSING FROM THE DRIVEWAY, THE POWER STEERING CEASED WITHOUT WARNING AND... Read more
Crash
Incident date: Jul 1, 2019
TL* THE CONTACT OWNS A 2013 BUICK ENCLAVE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO ALPINE BUICK GMC 8120 W TUFTS AVE, DENVER, CO 80123 TO HAVE THE LIGHT TURNED OFF HOWEVER, THE WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT ALSO STATED THAT ONE DAY WHILE REVERSING FROM THE DRIVEWAY, THE POWER STEERING CEASED WITHOUT WARNING AND... Read more
Crash
Incident date: Jan 17, 2020
TIMING CHAIN FAILED IN AUGUST 2017 AT 87K MILES. OVER $4,000. FAILED AGAIN IN JANUARY OF 2020 AT 120K MILES. DEALER ONLY CHARGING $400-500 DUE TO MY INSISTENCE AND MY DESIRE TO GIVE THEM A POOR REVIEW IF THEY DID NOT HONOR THE REPAIR.
Incident date: Jan 7, 2020
TL* THE CONTACT OWNS A 2013 BUICK REGAL. THE CONTACT STATED THAT SHE TRIED TO START THE VEHICLE AFTER LEAVING WORK AND THE VEHICLE WOULD NOT START AFTER THE LOCKING SYSTEM MALFUNCTIONED. IT TOOK THE CONTACT OVER 10 MINUTES TO FINALLY BE ABLE TO START THE VEHICLE. THE EALER SHEEHAN BUICK (2800 N FEDERAL HWY LIGHTHOUSE POINT FL 33064-6849 (866) 586-9080) TRIED TO SET AN APPOINTMENT AND WANTED TO CHA... Read more
Incident date: Jan 16, 2020
WHEN VEHICLE REENGAGING FROM AUTO START/STOP DURING STOPS IN TRAFFIC AND/OR LIGHTS/SIGNS, SLAMMING INTO GEAR AFTER REMOVING FOOT FROM BRAKE, PRIOR TO PUSHING GAS PEDAL. HAPPENS IN HIGHWAY TRAVEL (IF HAVING TO COME TO A STOP) AND CITY TRAVEL. DEALERSHIP REPLACED AUXILIARY FLUID ACCUMULATOR AND ADDED FLUID TO TRANSMISSION. OWNER NOW REALIZES FLUID SPOTS IN DRIVEWAY ARE WHERE VEHICLE MUST HAVE BEEN L... Read more
Incident date: Nov 20, 2019
TL* THE CONTACT OWNS A 2014 BUICK VERANO. THE CONTACT STATED THAT WHILE DRIVING, THE DRIVER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE WARNING LIGHT WOULD FLASH ON AND OFF. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER JUST RUDELY DISMISSED THE CONTACT'S CONCERN AND TOLD HIM TO CALL A DEALER. THE FAILURE MILEAGE WAS 95,000.
Incident date: Jul 1, 2018
TL* THE CONTACT OWNS A 2018 BUICK ENVISION. THE CONTACT STATED THAT THE VEHICLE VIBRATED WHEN DRIVING AT 36 TO 40 MPH AND CAUSED THE STEERING WHEEL TO VIBRATE. THE CONTACT STATED THAT WHEN THE SPEED WAS INCREASED TO 41 MPH, THE VIBRATION STOPPED. THE VEHICLE WAS TAKEN TO PAUL MASSE BUICK GMC SOUTH (2909 TOWER HILL ROAD, SAUNDERSTOWN, RI 02874, PHONE (401) 515-3737). THE DEALER WAS ABLE TO DUPLICA... Read more
BUICK
RENDEZVOUS
(2007) - ELECTRONIC STABILITY CONTROL (ESC)
Jan 21, 2020
Incident date: Dec 2, 2019
I TURNED IN MY CAR TO THE DEALERSHIP AND WHEN I WENT BACK TOO PURCHASE IT BACK THEY HAD CHANGED OUT THE DASH AND CLUSTER THE MILES WERE NOT CORRECT THEY ALSO DOUBLED THE PRICE OF THE THE CAR
BUICK
RENDEZVOUS
(2007) - ENGINE
Jan 21, 2020
Incident date: Dec 2, 2019
I TURNED IN MY CAR TO THE DEALERSHIP AND WHEN I WENT BACK TOO PURCHASE IT BACK THEY HAD CHANGED OUT THE DASH AND CLUSTER THE MILES WERE NOT CORRECT THEY ALSO DOUBLED THE PRICE OF THE THE CAR
BUICK
RENDEZVOUS
(2007) - POWER TRAIN
Jan 21, 2020
Incident date: Dec 2, 2019
I TURNED IN MY CAR TO THE DEALERSHIP AND WHEN I WENT BACK TOO PURCHASE IT BACK THEY HAD CHANGED OUT THE DASH AND CLUSTER THE MILES WERE NOT CORRECT THEY ALSO DOUBLED THE PRICE OF THE THE CAR
Incident date: Jan 1, 2016
REAR BRAKES MAKE A VERY LOUD NOISE WHEN APPLIED FIRST TIME IN AM. ALSO, AFTER STANDING LONG TIME DURING DAY. NOISE IS A LOUD SCRAPING OR RUBBING SOUND WITH VIBRATION. ON GOING SINCE 2016.
Incident date: Jan 1, 2016
REAR BRAKES MAKE A VERY LOUD NOISE WHEN APPLIED FIRST TIME IN AM. ALSO, AFTER STANDING LONG TIME DURING DAY. NOISE IS A LOUD SCRAPING OR RUBBING SOUND WITH VIBRATION. ON GOING SINCE 2016.
Incident date: Jan 16, 2020
WHILE TESTDRIVING THIS CAR, UPON ACCELERATION FROM A STOP, A TRANSIENT WOBBLE, SHUDDER, OR SHAKE OCCURS AT OR NEAR THE RIGHT FRONT OF THE CAR.WE COULD RECREATE IT ON ABOUT 8 OF 16 TRIES WITH VARIOUS SALES PERSONS, MECHANICS AND BUYERS DDRIVING. MAYBE IT OCCURS NEAR 20 MPH AND MAYBE IT OCCURS JUST AFTER THE SHIFT INTO SECOND GEAR. THE CAR HAS NO OPEN RECALLS OR HISTORY OF COLLISION. THE LOCALIZED... Read more
Incident date: Jan 1, 2020
TL* THE CONTACT OWNED A 2008 BUICK ENCLAVE. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE UNEXPECTEDLY MADE AN ABNORMAL LOW GEAR NOISE. THE CONTACT WAS ALERTED THAT HER VEHICLE WAS EMITTING FIRE FROM UNDERNEATH THE VEHICLE, SHE IMMEDIATELY PULLED OVER AND NOTICED A CLOUD OF BLACK SMOKE, WITHIN A FEW SECONDS LATER THE VEHICLE ENGULFED IN FLAMES. THE VEHICLE WAS PUT OUT BY ... Read more
Fire
1 injured
Incident date: Jan 10, 2018
MY BRAKE PEDAL ALWAYS GET STUCK DEPRESSED DOWN IN HOT HUMID WEATHER. YOU LITERALLY HAVE TO DRIVE WITH TWO FEET TO LIFT PEDAL WHEN TIME TO ACCELERATE. MY DRIVER SEAT ALSO GOES IN AND OUT WHEN TRYING TO ADJUST THE SEAT. IT WILL NOT MOVE UNLESS I PLAY WITH THE POWER ADJUSTER A FEW TIMES THEN IT WILL MANEUVER. MY RADIO ALSO TURNS OFF AND ON BY ITSELF WITH BLUETOOTH IS CONNECTED OR SOMETIMES THE RADIO ... Read more
Incident date: Jan 10, 2018
MY BRAKE PEDAL ALWAYS GET STUCK DEPRESSED DOWN IN HOT HUMID WEATHER. YOU LITERALLY HAVE TO DRIVE WITH TWO FEET TO LIFT PEDAL WHEN TIME TO ACCELERATE. MY DRIVER SEAT ALSO GOES IN AND OUT WHEN TRYING TO ADJUST THE SEAT. IT WILL NOT MOVE UNLESS I PLAY WITH THE POWER ADJUSTER A FEW TIMES THEN IT WILL MANEUVER. MY RADIO ALSO TURNS OFF AND ON BY ITSELF WITH BLUETOOTH IS CONNECTED OR SOMETIMES THE RADIO ... Read more
Incident date: Jan 10, 2018
MY BRAKE PEDAL ALWAYS GET STUCK DEPRESSED DOWN IN HOT HUMID WEATHER. YOU LITERALLY HAVE TO DRIVE WITH TWO FEET TO LIFT PEDAL WHEN TIME TO ACCELERATE. MY DRIVER SEAT ALSO GOES IN AND OUT WHEN TRYING TO ADJUST THE SEAT. IT WILL NOT MOVE UNLESS I PLAY WITH THE POWER ADJUSTER A FEW TIMES THEN IT WILL MANEUVER. MY RADIO ALSO TURNS OFF AND ON BY ITSELF WITH BLUETOOTH IS CONNECTED OR SOMETIMES THE RADIO ... Read more
Incident date: Dec 24, 2019
113,000 MILES, THE CAR SAID REDUCED ENGINE POWER, SERVICE STABILLITRACK AND THEN DIED. WOULDN'T START. TOOK TO REPAIR SHOP AND THEY PULLED THE SOLENOID FROM THE ENGINE AND SAID IT WAS COVERED WITH METAL SHAVINGS. CAR WAS WITHIN OIL CHANGE RANGE BUT NO OIL PRESENT. NOW HAVE TO REPLACE THE ENGINE AND THIS IS AN ISSUE WITH ALL THESE 2.4 ENGINES.
Incident date: Jan 15, 2020
DRIVER SIDE 2ND ROW PASSENGER'S SEAT BELT IS NOT BOLTED TO THE FRAME. WHILE DRIVING THIS RENTAL CAR ON VACATION, THE PANELING FELL OFF REVEALING THAT THE SEAT BELT SPOOL WAS HANGING LOOSE AND NOT MOUNTED TO THE FRAME. BASED ON WHAT I CAN SEE FROM THE THREADS, IT APPEARS NEVER TO HAVE BEEN CONNECTED (AS OPPOSED TO BEING SNAPPED OFF). THIS IS A RENTAL, BUT I DON'T TRUST THE AGENCY TO REPORT THIS ... Read more