Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jun 7, 2019
2011 BUICK REGAL. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. *LD THE CONSUMER STATED NOISES COULD BE HEARD COMING FORM THE ENGINE COMPARTMENT. THE DEALER WAS NOTIFIED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. IT WAS LATER DETERMINED INITIALLY, THE FUEL PUMP NEEDED TO BE REPLACED, BUT WAS NOT. VEHICLE WAS REPAIRED. *JS
Incident date: Feb 24, 2020
WHILE DRIVING DOWN INTERSTATES AND HIGHWAYS, THE VEHICLE'S DASHBOARD COMPLETELY SHUTS DOWN. THE RADIO, METERS, DASH DISPLAY, ETC. ALL GO DARK AND TURN OFF FOR A SPAN OF 5-20 SECONDS. THIS HAS HAPPENED MULTIPLE TIMES OVER THE COUPLE YEARS OF OWNERSHIP. THE VEHICLE IS ALWAYS GOING AT LEAST 60 MPH AND, WHILE IT DOESN'T TURN THE ENGINE OFF, IT DOES TURN THE AIR OFF AND, OVERALL, CAUSES A HUGE DISTRACT... Read more
Incident date: Feb 1, 2020
TIMING BELT TENSIONER BROKE WHICH CAUSE TIMING CHAIN REPLACEMENT AT 125K
Incident date: Feb 16, 2020
I WAS DRIVING ON THE HIGHWAY AROUND 65 MPH AND ALL OF SUDDEN L LOSS ALL ENGINE POWER. I COULD BARELY STEER THE SUV OVER TO THE SIDE OF THE ROAD. ALMOST GOT HIT FROM BEHIND BY ANOTHER DRIVER. HAD THE CAR TOWED TO THE REPAIR SHOP AND THEY SAID THE MOTOR SEIZED UP.
Incident date: Feb 6, 2020
/ I AM DRIVING MY BUICK ENCLAVE AND THE MOMENT I MOVE MY STEERING WHEEL A NOISE LIKE A VERY LOUD HUM STARTS, I EITHER WHEN PARKING IT IS VERY EMBARRASSING FOR ME BECAUSE EVERYONE IS AROUND ME THEY TURN AND CRITICIZE ME BECAUSE I AM NOT GOING TO THE MECHANIC TO REPAIR MY ENCLAVE AND ANOTHER PROBLEM I HAVE IS THAT THE BACK DOOR IF IT OPENS WITH THE CONTROL BUT WHEN TRYING TO CLOSE IT IF IT GOES DOW... Read more
Incident date: Feb 6, 2020
/ I AM DRIVING MY BUICK ENCLAVE AND THE MOMENT I MOVE MY STEERING WHEEL A NOISE LIKE A VERY LOUD HUM STARTS, I EITHER WHEN PARKING IT IS VERY EMBARRASSING FOR ME BECAUSE EVERYONE IS AROUND ME THEY TURN AND CRITICIZE ME BECAUSE I AM NOT GOING TO THE MECHANIC TO REPAIR MY ENCLAVE AND ANOTHER PROBLEM I HAVE IS THAT THE BACK DOOR IF IT OPENS WITH THE CONTROL BUT WHEN TRYING TO CLOSE IT IF IT GOES DOW... Read more
Incident date: Feb 24, 2020
BOTH QUARTER PANELS HAVE AT 25 ROCK CHIPS. THE FRONT WHEEL STICKS OUT AND IS FLICKING THE ROCK BACK TO THE QUARTER PANELS WHICH STICKS EVEN FURTHER OUT.
Incident date: Feb 22, 2020
ELECTRICAL SYSTEM IS UNSTABLE CAUSING AC OPERATION PROBLEMS, FAN MOTOR PROBLEMS, ENGINE OVERHEATING PROBLEMS, REMOTE DOOR SYSTEM PROBLEMS, ALL AT ONCE WHILE MOVING OR STANDING STILL. THIS HAPPENS ON CITY STREETS, ROADS, FREEWAYS.
Incident date: Jan 5, 2018
WHEN THE CAR HAD MILEAGE IN THE MID-UPPER 30,000 IN 2018, WE NOTICED THAT AS THE SPEED COASTED DOWN TO 30MPH, THERE WAS A HARD DOWNSHIFT. SO HARD, YOU THOUGHT THE ENGINE FELL OUT OF THE CAR. AT THE TIME WE HAD NOT REALIZED IT ONLY DID THIS WHEN THE ENGINE WAS COLD. SO, WHEN WE TOOK IT TO THE DEALER, THEY COULD NOT REPLICATE THE ISSUE. IN 12/2019, WE LEFT IT OVERNITE AND THEY "DID" REPLICATE THE IS... Read more
Incident date: Jan 5, 2018
WHEN THE CAR HAD MILEAGE IN THE MID-UPPER 30,000 IN 2018, WE NOTICED THAT AS THE SPEED COASTED DOWN TO 30MPH, THERE WAS A HARD DOWNSHIFT. SO HARD, YOU THOUGHT THE ENGINE FELL OUT OF THE CAR. AT THE TIME WE HAD NOT REALIZED IT ONLY DID THIS WHEN THE ENGINE WAS COLD. SO, WHEN WE TOOK IT TO THE DEALER, THEY COULD NOT REPLICATE THE ISSUE. IN 12/2019, WE LEFT IT OVERNITE AND THEY "DID" REPLICATE THE IS... Read more
Incident date: Jan 5, 2018
WHEN THE CAR HAD MILEAGE IN THE MID-UPPER 30,000 IN 2018, WE NOTICED THAT AS THE SPEED COASTED DOWN TO 30MPH, THERE WAS A HARD DOWNSHIFT. SO HARD, YOU THOUGHT THE ENGINE FELL OUT OF THE CAR. AT THE TIME WE HAD NOT REALIZED IT ONLY DID THIS WHEN THE ENGINE WAS COLD. SO, WHEN WE TOOK IT TO THE DEALER, THEY COULD NOT REPLICATE THE ISSUE. IN 12/2019, WE LEFT IT OVERNITE AND THEY "DID" REPLICATE THE IS... Read more
Incident date: Feb 20, 2020
I WAS DRIVING IN TOWN AT ABOUT 25 MILES AN HOUR WHEN MY VEHICLE SHUT OFF THE TRACTION CONTROL AND MY VEHICLE WOULDN'T GO ABOVE 15 MPH. DASH SAID SERVICE TRACTION CONTROL.
Incident date: Feb 20, 2020
I WAS DRIVING IN TOWN AT ABOUT 25 MILES AN HOUR WHEN MY VEHICLE SHUT OFF THE TRACTION CONTROL AND MY VEHICLE WOULDN'T GO ABOVE 15 MPH. DASH SAID SERVICE TRACTION CONTROL.
Incident date: Dec 31, 2019
THE CAR STARTED BURNING OIL AT A RATE OF 1 QUART EVERY 1,000 MILES AT 86,000 MILES AND SO I TOOK IT TO THE DEALERSHIP WHERE I PURCHASED IT NEW AND ALSO HAD IT DO ALL OF THE ROUTINE MAINTENANCE AS WELL. THIS WAS AT MIKE JUNEAU BROOKFIELD GMC BUICK AND THEY TOLD ME TO BRING IT IN EVERYTIME IT GOT A QUART LOW AND THAT THERE WAS NO CONCERN WITH ME CONTINUING TO DRIVE IT AS LONG AS I MONITORED THE OIL.... Read more
Incident date: Jan 17, 2019
I HAVE BEEN GOING BACK AND FORTH WITH GM CUSTOMER SERVICE AT 866-790-5600. I PURCHASED THE CAR 11/23/18 BRAND NEW WITH 12 MILES ON IT. I HAD TO TAKE THE CAR TO GET IT SERVICED DUE TO KEPT HEARING SOMETHING SIMILAR TO THE BRAKES KEEP SCRUBBING, IN WHICH I THE DEALERSHIP ORDERED THE PARTS AND GAVE ME A LOANER VEHICLE, 8/31/19 I COMPLAINED WHEN I WENT INTO THE DEALERSHIP TO GET MY OIL CHANGED THAT TH... Read more
Incident date: Jan 17, 2019
I HAVE BEEN GOING BACK AND FORTH WITH GM CUSTOMER SERVICE AT 866-790-5600. I PURCHASED THE CAR 11/23/18 BRAND NEW WITH 12 MILES ON IT. I HAD TO TAKE THE CAR TO GET IT SERVICED DUE TO KEPT HEARING SOMETHING SIMILAR TO THE BRAKES KEEP SCRUBBING, IN WHICH I THE DEALERSHIP ORDERED THE PARTS AND GAVE ME A LOANER VEHICLE, 8/31/19 I COMPLAINED WHEN I WENT INTO THE DEALERSHIP TO GET MY OIL CHANGED THAT TH... Read more
Incident date: Jan 17, 2019
I HAVE BEEN GOING BACK AND FORTH WITH GM CUSTOMER SERVICE AT 866-790-5600. I PURCHASED THE CAR 11/23/18 BRAND NEW WITH 12 MILES ON IT. I HAD TO TAKE THE CAR TO GET IT SERVICED DUE TO KEPT HEARING SOMETHING SIMILAR TO THE BRAKES KEEP SCRUBBING, IN WHICH I THE DEALERSHIP ORDERED THE PARTS AND GAVE ME A LOANER VEHICLE, 8/31/19 I COMPLAINED WHEN I WENT INTO THE DEALERSHIP TO GET MY OIL CHANGED THAT TH... Read more
Incident date: Feb 4, 2020
DEFROST SYSTEM NOT WORKING PROPERLY, FRONT WINDSHIELD DEFROST SYSTEM FAILS TO CLEAR WINDOW, AND VISIBILITY IS AN ISSUE. HVAC SYSTEM DOESN'T COOL PROPERLY, COMPRESSOR COMES ON, HOWEVER TEMPERATURE ONLY LOWERS TO A CERTAIN TEMPERATURE. TEMPERATURE COOLS BETTER WHILE VEHICLE IS IN MOTION ON HIGHWAY.
Incident date: Feb 13, 2020
ENGINE LIGHT WITH ENGINE POWER IS REDUCED, TRACTION CONTROL SERVICE CAME OUT SEVERAL TIMES ON THE HIGHWAY WITH NO SNOW ICE OR RAIN.VERY SCARY MOMENTS, NEED TO CHECK OUT.
Incident date: Feb 14, 2020
LOSS OF ELECTRICAL POWER WHILE DRIVING. I HAVE A 2011 BUICK LACROSSE WHICH HAS HAD MULTIPLE PROBLEMS SINCE I PURCHASED. I HAVE SPENT THOUSANDS TRYING TO GET FIXED FROM THE DEALERSHIP TO OTHER CERTIFIED AUTO TECHNICIANS AND I CONTINUE TO HAVE ISSUES. FRI, 2/14/2020 I ALMOST LOSS MY LIFE. MY CAR DASHBOARD STARTED GOING BLACK AS I DROVE UP TO RAMP ONTO THE INTERSTATE IT COMPLETELY LOSS POWER AND V... Read more
Incident date: Feb 15, 2020
2/15/2020 AS I WAS LEAVING WORK AT 10:08A.M AS SOON AS I PULLED OUT OF PARKING LOT AND STARTED TO GO MY CAR SHUT DOWN. I WAS GOING PROBABLY 23 MPH: THE STEERING WHEEL LOCKED, PEDAL WENT TO THE FLOOR, EVERYTHING CUT OFF. THANK GOD I WAS ABLE TO PUT IT IN PARK. I WAS BLESSED TO NOT BE IN HEAVY TRAFFIC AND COULD COAST TO THE CURB AS I FOUGHT WITH THE STEERING WHEEL TO GET OUT OF THE STREET. I TRIED S... Read more
Incident date: Feb 15, 2020
2/15/2020 AS I WAS LEAVING WORK AT 10:08A.M AS SOON AS I PULLED OUT OF PARKING LOT AND STARTED TO GO MY CAR SHUT DOWN. I WAS GOING PROBABLY 23 MPH: THE STEERING WHEEL LOCKED, PEDAL WENT TO THE FLOOR, EVERYTHING CUT OFF. THANK GOD I WAS ABLE TO PUT IT IN PARK. I WAS BLESSED TO NOT BE IN HEAVY TRAFFIC AND COULD COAST TO THE CURB AS I FOUGHT WITH THE STEERING WHEEL TO GET OUT OF THE STREET. I TRIED S... Read more
Incident date: Feb 15, 2020
2/15/2020 AS I WAS LEAVING WORK AT 10:08A.M AS SOON AS I PULLED OUT OF PARKING LOT AND STARTED TO GO MY CAR SHUT DOWN. I WAS GOING PROBABLY 23 MPH: THE STEERING WHEEL LOCKED, PEDAL WENT TO THE FLOOR, EVERYTHING CUT OFF. THANK GOD I WAS ABLE TO PUT IT IN PARK. I WAS BLESSED TO NOT BE IN HEAVY TRAFFIC AND COULD COAST TO THE CURB AS I FOUGHT WITH THE STEERING WHEEL TO GET OUT OF THE STREET. I TRIED S... Read more
Incident date: Jan 2, 2018
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS THE VEHICLE FAILED TO START. ADDITIONALLY, THE VEHICLE ALSO STALLED ON OCCASIONS WITHOUT WARNING. THE VEHICLE WAS TAKEN TO HENDRICK BUICK GMC LOCATED AT CARY 115 TEAM HENDRICK WAY, CARY, NC 27511, (919) 234-7784 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT IMPROPER DRAINAGE FROM THE ROOF ALLOWED WATER TO ENTER ... Read more
Incident date: Mar 20, 2019
TL* THE CONTACT OWNS A 2012 BUICK VERANO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. JOSEPH BUICK GMC 8700 COLERAIN AVE, CINCINNATI, OH 45251, (513) 741-1000, WAS CONTACTED BY PHONE. THE CONTACT WAS GIVEN INCORRECT INFORMATION THAT THE VEHICLE WAS SUBJECTED TO A FREE WARRANTY REPAIR. THE CONTACT WAS INSTEAD QUOTED $858.35 FOR THE REPAIR. THE VEHICLE WAS NOT REPAI... Read more
Incident date: Feb 1, 2020
TL* THE CONTACT'S SON OWNED A 2002 BUICK REGAL. THE CONTACT STATED WHILE DRIVING 25 MPH, SHE SAW SMOKE EXITING THE FRONT OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE PARKED THE VEHICLE ON THE SIDE OF THE ROAD AND WHEN SHE OPENED THE HOOD SHE SAW FIRE LOCATED IN THE ENGINE COMPARTMENT. THE CONTACT STATED SHE WAS ABLE TO EXTINGUISH THE FIRE WITH A FIRE ... Read more
Fire
Incident date: Jan 31, 2020
BOTH SIDE DETECTION SENSORS OF MY 2015 BUICK VERANO ARE BOTH INOPERATIVE IN UNDER 5 YEARS AFTER PURCHASING BRAND NEW VEHICLE. "SERVICE SIDE DETECTION SYSTEM" MESSAGE PERSISTS. GM MECHANIC SAID THERE WAS WATER PRESENT IN MOUNTING BRACKETS FOR BOTH MODULES AND THERE IS NO COMMUNICATION WITH EITHER ONE. CAR HAS NEVER BEEN IN ACCIDENTS AND SERVICE ADVISOR AGREED THAT PROBLEM WAS DUE TO A DESIGN FLAW. ... Read more
Incident date: Feb 11, 2020
I OWN A 2015 BUICK VERANO CONVENIENCE WITH ONLY 28,000 MILES. ABOUT A MONTH AGO I NOTICED THE RIGHT SIDE DETECTION INDICATOR ON THE MIRROR ACTING SPORADIC. COMING ON WHEN THERE WAS NO VEHICLE IN MY BLIND SPOT, AND NOT COMING ON AS IT SHOULD. AFTER NOTICING THAT, THE SERVICE SIDE DETECTION MESSAGE DISPLAYED ON THE CENTER COUNSEL. I CONTACTED THE DEALER I BOUGHT THE CAR FROM AND THEY BASICALLY TOLD ... Read more
Incident date: Jan 27, 2020
2 REAR SEAT BELTS WILL NOT LATCH. MAJOR SAFETY CONCERN AS WE USE THESE SEATS.
Incident date: Feb 2, 2020
THERE'S CONDENSATION IN BOTH TAIL LIGHTS EVERY SINGLE MORNING. THIS IS A 2019 VEHICLE THAT I'VE OWNED FOR ONLY 4 MONTHS. NO OTHER CAR I'VE SEEN HAS THIS CONDENSATION. I TOOK IT TO THE DEALERSHIP AND THEY SAID THE HEAT OF THE BREAK LIGHTS SHOULD BURN UP THE CONDENSATION.
Incident date: Feb 4, 2020
SHORTLY AFTER GETTING GAS, THE CAR WILL REV TO 2-3RPM WHEN LIGHTLY ACCELERATING, AND SEEM TO "RUN ROUGH". THEN, AFTER COMING TO A STOP AT A TRAFFIC LIGHT, THE CAR WILL AUTO STOP AND THEN SHIFT INTO NEUTRAL. I CAN NOT SHIFT BACK INTO DRIVE WITHOUT PUSHING THE START/STOP BUTTON TO RESTART THE CAR. IT DOES NOT HAPPEN EVERY TIME I GET GAS, BUT ALL 3 TIMES IT HAS HAPPENED HAVE BEEN AFTER GETTING GAS... Read more
Incident date: Feb 4, 2020
SHORTLY AFTER GETTING GAS, THE CAR WILL REV TO 2-3RPM WHEN LIGHTLY ACCELERATING, AND SEEM TO "RUN ROUGH". THEN, AFTER COMING TO A STOP AT A TRAFFIC LIGHT, THE CAR WILL AUTO STOP AND THEN SHIFT INTO NEUTRAL. I CAN NOT SHIFT BACK INTO DRIVE WITHOUT PUSHING THE START/STOP BUTTON TO RESTART THE CAR. IT DOES NOT HAPPEN EVERY TIME I GET GAS, BUT ALL 3 TIMES IT HAS HAPPENED HAVE BEEN AFTER GETTING GAS... Read more
Incident date: Dec 10, 2019
WHILE DRIVING MOSTLY ON HIGHWAY AFTER APPROXIMATELY 30-40 MINUTES THE STABILITRAK LIGHT BEGINS TO FLASH ON AND OFF, THEN IT GOES SOLID, THEN THE POWER STEERING LIGHT COMES ON, THEN THE SERVICE POWER STEERING DISPLAY LIGHTS UP AND THE POWER STEERING COMPLETELY GOES OUT. WHEN THIS HAPPENS REVERSE NO LONGER WORKS. ON 12/10/19 I HAD TO HAVE CAR TOWED TO WILKINS BUICK, THEY KEPT IT FOR 2 DAYS, NOTED ... Read more
Incident date: Dec 10, 2019
WHILE DRIVING MOSTLY ON HIGHWAY AFTER APPROXIMATELY 30-40 MINUTES THE STABILITRAK LIGHT BEGINS TO FLASH ON AND OFF, THEN IT GOES SOLID, THEN THE POWER STEERING LIGHT COMES ON, THEN THE SERVICE POWER STEERING DISPLAY LIGHTS UP AND THE POWER STEERING COMPLETELY GOES OUT. WHEN THIS HAPPENS REVERSE NO LONGER WORKS. ON 12/10/19 I HAD TO HAVE CAR TOWED TO WILKINS BUICK, THEY KEPT IT FOR 2 DAYS, NOTED ... Read more
Incident date: Dec 10, 2019
WHILE DRIVING MOSTLY ON HIGHWAY AFTER APPROXIMATELY 30-40 MINUTES THE STABILITRAK LIGHT BEGINS TO FLASH ON AND OFF, THEN IT GOES SOLID, THEN THE POWER STEERING LIGHT COMES ON, THEN THE SERVICE POWER STEERING DISPLAY LIGHTS UP AND THE POWER STEERING COMPLETELY GOES OUT. WHEN THIS HAPPENS REVERSE NO LONGER WORKS. ON 12/10/19 I HAD TO HAVE CAR TOWED TO WILKINS BUICK, THEY KEPT IT FOR 2 DAYS, NOTED ... Read more
BUICK
PARK AVENUE
(2001) - ENGINE
Feb 11, 2020
Incident date: Feb 11, 2020
UPPER INTAKE MANIFOLD EXPLODED INTO AT LEAST 10 PIECES DURING START UP. STATIONARY . HAD NOT BEEN STARTED FOR TWO DAYS. IN DRIVEWAY.
Incident date: Jan 15, 2019
DRIVER'S HEADLIGHT QUIT WORKING. TOOK IT TO DEALER, THEY SAID IT WAS THE HEADLIGHT. WASN 'T THE HEADLIGHT. SAID IT WAS THE BALLAST. WORKED FOR 2 MINUTES. THEY SAID THAT TICKET WAS CLOSED AND CHARGED ME $650. THEY SAID NEXT STEP WAS A HEADLIGHT ASSEMBLY. HAVE BEEN TRYING TO ORDER ONE AND IT IS NO LONGER AVAILABLE. $1600 FROM DEALER. LIGHT HAD ACCUMULATED CONSIDERABLE MOISTURE PRIOR TO THE HID ASSE... Read more
Incident date: Oct 7, 2019
THIS TOOK PLACE ON PRIVATE PROPERTY IN THE PARKING LOT OF A COMMERCIAL BUILDING. THE VEHICLE WAS IN MOTION GOING FORWARD. IT WAS DECELERATING HEAD-IN INTO A PARKING SPOT. THE BRAKING ACTION WAS ENGAGED. THE VEHICLE HAD SLOWED TO ABOUT 5 MPH. MY RIGHT FOOT WAS ON THE BRAKE PEDAL AND THE BRAKING WAS ENGAGED. I THEN HEARD THE SOUND OF THE ENGINE REVVING AT A VERY HIGH RATE. THERE WAS A HIGH WH... Read more
Crash
Incident date: Oct 7, 2019
THIS TOOK PLACE ON PRIVATE PROPERTY IN THE PARKING LOT OF A COMMERCIAL BUILDING. THE VEHICLE WAS IN MOTION GOING FORWARD. IT WAS DECELERATING HEAD-IN INTO A PARKING SPOT. THE BRAKING ACTION WAS ENGAGED. THE VEHICLE HAD SLOWED TO ABOUT 5 MPH. MY RIGHT FOOT WAS ON THE BRAKE PEDAL AND THE BRAKING WAS ENGAGED. I THEN HEARD THE SOUND OF THE ENGINE REVVING AT A VERY HIGH RATE. THERE WAS A HIGH WH... Read more
Crash
Incident date: Oct 7, 2019
THIS TOOK PLACE ON PRIVATE PROPERTY IN THE PARKING LOT OF A COMMERCIAL BUILDING. THE VEHICLE WAS IN MOTION GOING FORWARD. IT WAS DECELERATING HEAD-IN INTO A PARKING SPOT. THE BRAKING ACTION WAS ENGAGED. THE VEHICLE HAD SLOWED TO ABOUT 5 MPH. MY RIGHT FOOT WAS ON THE BRAKE PEDAL AND THE BRAKING WAS ENGAGED. I THEN HEARD THE SOUND OF THE ENGINE REVVING AT A VERY HIGH RATE. THERE WAS A HIGH WH... Read more
Crash
Incident date: Feb 8, 2020
THE SIDE DETECTION MONITOR KEPT SAYING NEEDED TO BE SERVICE, THEN IT PROGRESSED TO IT NOT TURNING OFF, AND NOW ALL OF THE GAUGES ON MY DASHBOARD STATES THAT IT NEEDS TO BE SERVICED: AIRBAG, THEFT DETERRENT SYSTEM, AND THE TIRE MONITOR SYSTEM. IN ADDITION THE HEAT WILL TURN ON AND OFF AND SO IS THE RADIO.
Incident date: Feb 8, 2020
THE SIDE DETECTION MONITOR KEPT SAYING NEEDED TO BE SERVICE, THEN IT PROGRESSED TO IT NOT TURNING OFF, AND NOW ALL OF THE GAUGES ON MY DASHBOARD STATES THAT IT NEEDS TO BE SERVICED: AIRBAG, THEFT DETERRENT SYSTEM, AND THE TIRE MONITOR SYSTEM. IN ADDITION THE HEAT WILL TURN ON AND OFF AND SO IS THE RADIO.
BUICK
RENDEZVOUS
(2004) - VEHICLE SPEED CONTROL
Feb 10, 2020
Incident date: Feb 10, 2020
TL* THE CONTACT OWNS A 2004 BUICK RENDEZVOUS. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE HAS NOT YET BEEN DIAGNOSE. THERE WERE CONSEQUENCES BUT THE CONTACT WAS CONCERNED FOR HIS SAFETY. WHEN THE CHECK ENGINE WARNING LIGHT ILLUMINATED, THE VEHICLE UNINTENDEDLY ACCELERATED. THE CONTACT ALSO... Read more
BUICK
RENDEZVOUS
(2004) - ENGINE
Feb 10, 2020
Incident date: Feb 10, 2020
TL* THE CONTACT OWNS A 2004 BUICK RENDEZVOUS. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE HAS NOT YET BEEN DIAGNOSE. THERE WERE CONSEQUENCES BUT THE CONTACT WAS CONCERNED FOR HIS SAFETY. WHEN THE CHECK ENGINE WARNING LIGHT ILLUMINATED, THE VEHICLE UNINTENDEDLY ACCELERATED. THE CONTACT ALSO... Read more
Incident date: Feb 9, 2020
WHILE DRIVING CITY STREETS IN A SNOW STORM, I WAS UNABLE TO DEFROST THE REAR WINDOW AND MELT THE SNOW OFF OF THE HEATED SIDE VIEW MIRRORS. I LITERALLY COULDN'T SEE ANYTHING BEHIND OR NEXT TO ME. WHEN I PRESS THE DEFROSTER BUTTON THE LIGHT INDICATES THAT IT'S ON BUT NOTHING HAPPENS. THERE WERE NO WARNING INDICATORS ILLUMINATED. I TOOK THE VEHICLE INTO THE DEALERSHIP TWICE FOR THIS PROBLEM AN... Read more
Incident date: Feb 9, 2020
WHILE DRIVING CITY STREETS IN A SNOW STORM, I WAS UNABLE TO DEFROST THE REAR WINDOW AND MELT THE SNOW OFF OF THE HEATED SIDE VIEW MIRRORS. I LITERALLY COULDN'T SEE ANYTHING BEHIND OR NEXT TO ME. WHEN I PRESS THE DEFROSTER BUTTON THE LIGHT INDICATES THAT IT'S ON BUT NOTHING HAPPENS. THERE WERE NO WARNING INDICATORS ILLUMINATED. I TOOK THE VEHICLE INTO THE DEALERSHIP TWICE FOR THIS PROBLEM AN... Read more
Incident date: Feb 9, 2020
THE TAILGATE WILL NOT STAY OPEN. CAR IS OF COURSE STATIONARY AND WHEN YOU OPEN TAILGATE IT WILL NOT EVER STAY OPEN AND FORCIBLY SHUTS NO MATTER WHO OR WHAT IS IN THE WAY. SEVERAL PEOPLE HAVE SUFFERED BRUISES AND BUMPS.
Incident date: Jun 2, 2019
TL* THE CONTACT OWNS A 2017 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING ABOUT 35 MPH, WITHOUT WARNING THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO FLOW COMPANIES OF FAYETTEVILLE (1945 SKIBO RD. FAYETTEVILLE, NC 28314) BUT WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,345.
Incident date: Feb 7, 2020
I HAD THE RECALL DONE ON MY VEHICLE AS PART OF THE 2015/2016 LIFTGATE RECALL. I HAVE HAD NO PROBLEMS SINCE. THIS MORNING WHEN GETTING INTO THE BACK OF MY CAR, THE LIFTGATE STARTED TO CLOSE ON IT'S OWN WITH NO WARNING (BEEPING OR LIGHTS) AND HIT ME ON THE HEAD. EVEN THOUGH IT IS SUPPOSED TO OPEN AGAIN WHEN IT DETECTS AN OBJECT IN THE WAY, IT CONTINUED TO PUSH CLOSE ON ME. I HAD TO FORCE THE LIFTGAT... Read more
1 injured
Incident date: Feb 7, 2020
I HAD THE RECALL DONE ON MY VEHICLE AS PART OF THE 2015/2016 LIFTGATE RECALL. I HAVE HAD NO PROBLEMS SINCE. THIS MORNING WHEN GETTING INTO THE BACK OF MY CAR, THE LIFTGATE STARTED TO CLOSE ON IT'S OWN WITH NO WARNING (BEEPING OR LIGHTS) AND HIT ME ON THE HEAD. EVEN THOUGH IT IS SUPPOSED TO OPEN AGAIN WHEN IT DETECTS AN OBJECT IN THE WAY, IT CONTINUED TO PUSH CLOSE ON ME. I HAD TO FORCE THE LIFTGAT... Read more
1 injured