Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Dec 9, 2019
I CONTINUE SMELLING AN OIL-BURNING SMELL AND MY RIGHT TURN SIGNAL CONTINUE TO GO OUT AND I HAVE REPLACED TO BLUB OVER AND OVER
Incident date: Dec 9, 2019
I CONTINUE SMELLING AN OIL-BURNING SMELL AND MY RIGHT TURN SIGNAL CONTINUE TO GO OUT AND I HAVE REPLACED TO BLUB OVER AND OVER
Incident date: Dec 9, 2019
I CONTINUE SMELLING AN OIL-BURNING SMELL AND MY RIGHT TURN SIGNAL CONTINUE TO GO OUT AND I HAVE REPLACED TO BLUB OVER AND OVER
Incident date: Mar 26, 2020
WHILE DRIVING MY CAR TWICE THIS WEEK MY VEHICLE TURNED OFF WHILE I WAS DRIVING. ONE OF THE TIMES IT CUT OFF AT THE LIGHT WHILE I WAS TURNING.
Incident date: Mar 26, 2020
WHILE DRIVING MY CAR TWICE THIS WEEK MY VEHICLE TURNED OFF WHILE I WAS DRIVING. ONE OF THE TIMES IT CUT OFF AT THE LIGHT WHILE I WAS TURNING.
Incident date: Mar 26, 2020
I WAS DRIVING DOWN THE CITY ROAD AND MY CAR JUST SHUT OFF AND LOST ALL POWER TO EVERYTHING. I ALMOST GOT HIT. I THEN TURNED MY CAR BACK ON AND THE SERVICE STABILITY TRAC LIGHT CAME ON AND THE CHECK ENGINE LIGHT WAS FLASHING. I COULD NEARLY GET IT TO GO AT ALL AND MY CAR WAS SHAKING AND SPUTTERING. IT WAS THE SCARIEST THING I HAVE EVER DEALT WITH. I HAD IT PUT IN THE SHOP ON 10/26/2018 AND NOW IT ... Read more
Incident date: Mar 26, 2020
I WAS DRIVING DOWN THE CITY ROAD AND MY CAR JUST SHUT OFF AND LOST ALL POWER TO EVERYTHING. I ALMOST GOT HIT. I THEN TURNED MY CAR BACK ON AND THE SERVICE STABILITY TRAC LIGHT CAME ON AND THE CHECK ENGINE LIGHT WAS FLASHING. I COULD NEARLY GET IT TO GO AT ALL AND MY CAR WAS SHAKING AND SPUTTERING. IT WAS THE SCARIEST THING I HAVE EVER DEALT WITH. I HAD IT PUT IN THE SHOP ON 10/26/2018 AND NOW IT ... Read more
Incident date: Mar 26, 2020
I WAS DRIVING DOWN THE CITY ROAD AND MY CAR JUST SHUT OFF AND LOST ALL POWER TO EVERYTHING. I ALMOST GOT HIT. I THEN TURNED MY CAR BACK ON AND THE SERVICE STABILITY TRAC LIGHT CAME ON AND THE CHECK ENGINE LIGHT WAS FLASHING. I COULD NEARLY GET IT TO GO AT ALL AND MY CAR WAS SHAKING AND SPUTTERING. IT WAS THE SCARIEST THING I HAVE EVER DEALT WITH. I HAD IT PUT IN THE SHOP ON 10/26/2018 AND NOW IT ... Read more
Incident date: Mar 15, 2020
TIMING CHAIN LOOSENED DUE TO TENSIONER BREAKING DUE TO THE BOLT HOLDING IT IN PLACE WIDENING THE HOLE IT WAS IN OVER TIME CAUSING THE CAR TO JUMP TIME AND POSSIBLY BENDING ALL THE VALVES IN THE MOTOR. CAR WAS BEING DRIVEN ON THE HIGHWAY WHEN IT STALLED AND SHUT OFF. WE HAD JUST MADE A TURN SO LUCKILY WE WERE NOT GOING FAST WHEN THIS HAPPENED. NO WARNING LIGHTS CAME ON. NO CODES CAME UP ON THE COMP... Read more
Incident date: Mar 21, 2020
CHEVY CRUZE SERVICE SIDE DETECTION MODULE WAS RECALLED. BUICK VERANO USES THE SAME PART. MY BUICK SHOWED SERVICE SIDE DETECTION. THE DESIGN ALLOWS WATER AND SALT TO INTERFERE WITH THE PERFORMANCE. IT SHUT DOWN MY CAR. ENABLED MY ANTILOCK THEFT SYSTEM AND ALL VOLTAGE SYSTEMS SHUT DOWN. THE CAR PROCEEDED TO DRIVE ERRATICALLY. I WAS ADVISED ONLINE BY A BUICK MECHANIC TO UNPLUG THE DEVICE. MY CAR IS D... Read more
Incident date: Mar 21, 2020
CHEVY CRUZE SERVICE SIDE DETECTION MODULE WAS RECALLED. BUICK VERANO USES THE SAME PART. MY BUICK SHOWED SERVICE SIDE DETECTION. THE DESIGN ALLOWS WATER AND SALT TO INTERFERE WITH THE PERFORMANCE. IT SHUT DOWN MY CAR. ENABLED MY ANTILOCK THEFT SYSTEM AND ALL VOLTAGE SYSTEMS SHUT DOWN. THE CAR PROCEEDED TO DRIVE ERRATICALLY. I WAS ADVISED ONLINE BY A BUICK MECHANIC TO UNPLUG THE DEVICE. MY CAR IS D... Read more
Incident date: Mar 21, 2020
CHEVY CRUZE SERVICE SIDE DETECTION MODULE WAS RECALLED. BUICK VERANO USES THE SAME PART. MY BUICK SHOWED SERVICE SIDE DETECTION. THE DESIGN ALLOWS WATER AND SALT TO INTERFERE WITH THE PERFORMANCE. IT SHUT DOWN MY CAR. ENABLED MY ANTILOCK THEFT SYSTEM AND ALL VOLTAGE SYSTEMS SHUT DOWN. THE CAR PROCEEDED TO DRIVE ERRATICALLY. I WAS ADVISED ONLINE BY A BUICK MECHANIC TO UNPLUG THE DEVICE. MY CAR IS D... Read more
Incident date: Feb 28, 2020
SERVICE AIRBAG LIGHT COMES ON OCCASIONALLY WHEN PASSENGER GETS IN CAR. GOES OFF ONCE PASSENGER BUCKLES SEATBELT AND VEHICLE IS IN DRIVE, MOST OF THE TIME. A COUPLE TIMES IT HAS STAYED ON FOR PART OF A DAY EVEN WITHOUT A PASSENGER AND AFTER SEVERAL TIMES OF TURNING THE CAR OFF AND RESTARTING.
Incident date: Jan 10, 2010
WE HAVE HAD THE CAR OVER 10 YEARS AND IT HAD A HARD PEDAL WHEN YOU FIRST START IT UP THEN AS WE USE THE BRAKES THEY WORK BETTER
Incident date: Mar 11, 2020
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 171,000.
Incident date: Feb 7, 2020
2013 BUICK VERANO. CONSUMER WRITES IN REGARDS TO VEHICLE STOPPING SUDDENLY. *LD THE CONSUMER STATED THE FIRST TIME THE FAILURE OCCURRED, THE DISPLAY REQUIRED THE WINDOW TO BE ROLLED DOWN THEN BACK UP, THE VEHICLE BEGAN WORKING. THE SECOND TIME THE ALONG WITH THE WINDOW INSTRUCTION, THE POWER STEERING NEEDED SERVICING. *JS
Incident date: Feb 14, 2020
STEERING MAKES A CLICKING NOISE WHEN TURNING THE WHEEL. THE VEHICLE MAKES A CLUNKING NOISE WHEN HITTING MINOR BUMPS IN THE ROAD AND INTERMITTENTLY THE STEERING WHEEL SHAKES AT HIGHWAY SPEEDS. THE VEHICLE HAS A RATTLING NOISE WHEN FIRST STARTED AND RECENTLY THE ABS/TRACTION CONTROL SERVICE LIGHT COMES ON WHEN FIRST STARTED. ALSO THE VEHICLE HAS DECREASED HORSEPOWER AND THE MILEAGE LCD SCREEN HAS BE... Read more
Incident date: Feb 14, 2020
STEERING MAKES A CLICKING NOISE WHEN TURNING THE WHEEL. THE VEHICLE MAKES A CLUNKING NOISE WHEN HITTING MINOR BUMPS IN THE ROAD AND INTERMITTENTLY THE STEERING WHEEL SHAKES AT HIGHWAY SPEEDS. THE VEHICLE HAS A RATTLING NOISE WHEN FIRST STARTED AND RECENTLY THE ABS/TRACTION CONTROL SERVICE LIGHT COMES ON WHEN FIRST STARTED. ALSO THE VEHICLE HAS DECREASED HORSEPOWER AND THE MILEAGE LCD SCREEN HAS BE... Read more
Incident date: Feb 14, 2020
STEERING MAKES A CLICKING NOISE WHEN TURNING THE WHEEL. THE VEHICLE MAKES A CLUNKING NOISE WHEN HITTING MINOR BUMPS IN THE ROAD AND INTERMITTENTLY THE STEERING WHEEL SHAKES AT HIGHWAY SPEEDS. THE VEHICLE HAS A RATTLING NOISE WHEN FIRST STARTED AND RECENTLY THE ABS/TRACTION CONTROL SERVICE LIGHT COMES ON WHEN FIRST STARTED. ALSO THE VEHICLE HAS DECREASED HORSEPOWER AND THE MILEAGE LCD SCREEN HAS BE... Read more
Incident date: Mar 17, 2020
THE A/C WAS WORKING INTERMITTENTLY UNTIL IT DIDN'T AT ALL. I HAD RECHARGED IT, SIMPLE STUFF FIRST. AGAIN, WORKED INTERMITTENTLY. FINALLY, HAD IT LOOKED AT FOR LEAKS, COMPRESSOR, ETC. THE MECHANIC FOUND 2 ALUMINUM PIECES THAT CROSSED (ORIGINAL VEHICLE DESIGN) AND HAD WORN A GIANT WHOLE INTO EACH OTHER. HENCE, MY LEAK! I FEEL THIS IS AN BUICK ISSUES. AND WOULD LIKE A RESPONSE. THANK YOU
Incident date: Mar 13, 2020
ON MULTIPLE OCCASIONS MY CARS ELECTRICAL SYSTEM WILL RANDOMLY FADE IN AND OUT AND SHUT DOWN WHILE DRIVING. THIS IS MOST EVIDENT IN THE POWER STEERING, RADIO CONTROLS AND AIR CONDITIONING. I HAVE TESTED AND REPLACED BOTH THE BATTERY IN THE ALTERNATOR. I HAVE ALSO BROUGHT THE CAR INTO THE DEALERSHIP SO THEY COULD RUN A DIAGNOSTICS. NOTHING CAN BE IDENTIFIED AS A CENTRAL PROBLEM, BUT THE ISSUE STILL... Read more
Incident date: Mar 13, 2020
ON MULTIPLE OCCASIONS MY CARS ELECTRICAL SYSTEM WILL RANDOMLY FADE IN AND OUT AND SHUT DOWN WHILE DRIVING. THIS IS MOST EVIDENT IN THE POWER STEERING, RADIO CONTROLS AND AIR CONDITIONING. I HAVE TESTED AND REPLACED BOTH THE BATTERY IN THE ALTERNATOR. I HAVE ALSO BROUGHT THE CAR INTO THE DEALERSHIP SO THEY COULD RUN A DIAGNOSTICS. NOTHING CAN BE IDENTIFIED AS A CENTRAL PROBLEM, BUT THE ISSUE STILL... Read more
Incident date: Feb 5, 2020
AIR CONDITIONER ON MUST OF THIS CAR FAIL IN A VERY SHORT PERIOD OF TIME AND THEY ARE GETTING AWAY WITH IT.
Incident date: Mar 11, 2020
THE ELECTRONIC PARKING BRAKE HAS TURNED ON 5 TIMES NOW. 3 TIMES, THE CAR WAS IN PARK AND THE EMERGENCY BRAKE HAD TURNED ON AND WOULD NOT TURN OFF. THE BRAKE WAS NOT ACTIVATED BY ANYONE. THEN IT HAPPENED WHILE DRIVING. THE VEHICLE WAS TOWED TO A DEALERSHIP. THEY WORKED ON IT AND SAID IT WAS FIXED. THIS WEEK WHILE DRIVING HOME FROM THE GROCERY STORE THE BRAKE TURNED ON AGAIN. THE VEHICLE WAS A... Read more
Incident date: Feb 20, 2020
THE HID LIGHTING BURNED THROUGH THE PLASTIC CASE ALLOWING THE STRATEGICALLY PLACED BALLAST ON THE BOTTOM TO FILL WITH WATER AND THE LIGHT BULB FAILED TO IGNITE. A MAJOR SAFETY ISSUE WHILE DRIVING
Incident date: Mar 10, 2020
WORN OUT TIMING CHAIN AND GEARS CAUSING ENGINE CODES P0017, P0018, AND P0019
Incident date: Mar 10, 2019
IN THE LAST YEAR I HAVE HAD TO REPLACE BRAKE PADS, CALIPERS AND ROTORS 3 TIMES IN 1 YEAR IN MY 2011 BUICK REGAL CXL 2.4L. NOW I'M GETTING READY TO DO IT FOR A 4TH TIME. I WAS SOLD CAR THAT HAD A HOLE IN THE MIDDLE OF MY EXHAUST THAT I DIDN'T KNOW WAS THERE UNTIL WINTER CAME AND HAD TO RUN THE HEAT. THE STABILITRAK SYSTEM CAME ON OUT OF THE BLUE AND SHUT MY CAR OFF GOING DOWN THE HIGHWAY. I HAVE... Read more
Incident date: Mar 10, 2019
IN THE LAST YEAR I HAVE HAD TO REPLACE BRAKE PADS, CALIPERS AND ROTORS 3 TIMES IN 1 YEAR IN MY 2011 BUICK REGAL CXL 2.4L. NOW I'M GETTING READY TO DO IT FOR A 4TH TIME. I WAS SOLD CAR THAT HAD A HOLE IN THE MIDDLE OF MY EXHAUST THAT I DIDN'T KNOW WAS THERE UNTIL WINTER CAME AND HAD TO RUN THE HEAT. THE STABILITRAK SYSTEM CAME ON OUT OF THE BLUE AND SHUT MY CAR OFF GOING DOWN THE HIGHWAY. I HAVE... Read more
Incident date: Mar 10, 2019
IN THE LAST YEAR I HAVE HAD TO REPLACE BRAKE PADS, CALIPERS AND ROTORS 3 TIMES IN 1 YEAR IN MY 2011 BUICK REGAL CXL 2.4L. NOW I'M GETTING READY TO DO IT FOR A 4TH TIME. I WAS SOLD CAR THAT HAD A HOLE IN THE MIDDLE OF MY EXHAUST THAT I DIDN'T KNOW WAS THERE UNTIL WINTER CAME AND HAD TO RUN THE HEAT. THE STABILITRAK SYSTEM CAME ON OUT OF THE BLUE AND SHUT MY CAR OFF GOING DOWN THE HIGHWAY. I HAVE... Read more
Incident date: Feb 27, 2020
WHEN DRIVING WITH OR WITHOUT PASSENGER THE SERVICE AIRBAG WARNING GOES OFF AND ON THE WHOLE TIME WHILE DRIVING AND BEING PARKED.PLUS THE SERVICE POWER STEERING WARNING COMES ON AS WELL.
Incident date: Feb 27, 2020
WHEN DRIVING WITH OR WITHOUT PASSENGER THE SERVICE AIRBAG WARNING GOES OFF AND ON THE WHOLE TIME WHILE DRIVING AND BEING PARKED.PLUS THE SERVICE POWER STEERING WARNING COMES ON AS WELL.
Incident date: Nov 1, 2019
TL* THE CONTACT OWNS A 2013 BUICK REGAL. THE CONTACT STATED THAT THE DRIVER SIDE HEAD LIGHT FAILED TO OPERATE WITHOUT WARNING. THE CONTACT NOTICE THAT MOISTURE HAD ACCUMULATED INSIDE OF THE DRIVER'S SIDE HEADLAMP ASSEMBLY. THE CONTACT ALSO NOTICED THAT THE HEADLAMP CIRCUIT BOARD WAS CORRODED DUE TO THE CONDENSATION. THE MANUFACTURER WAS CONTACTED AND A CLAIM NUMBER WAS PROVIDED. THE VEHICLE WAS TA... Read more
Incident date: Mar 7, 2020
MY BUICK PURCHASED NOVEMBER 2019 HAS THE MISFORTUNE OF HAVING THE 2.0 LTG 4CYL TURBO. THROUGH RESEARCH I HAVE LEARNED THAT CATASTROPHIC FAILURE WITH THE PISTONS IS A COMMON OCCURRENCE ACROSS THE GM PLATFORM WITH SAME ENGINES. THIS IS LIKELY CAUSED BY A MISFIRE OR PREIGNITION IN THE CYLINDER WHICH WHICH FEEDS ON ITSELF AS IT GETS WORSE. ALSO THE PCV SYSTEM DESIGNED FOR A NATURALLY ASPIRATED ENGINE ... Read more
Incident date: Feb 1, 2020
RECALL FIXED THE FRONT VALVE COVER AND THE REAR ONE SHOULD OF BEEN DONE ALSO DUE TO THE LEAKING OF OIL THAT COULD POTENTIALLY START A FIRE FROM LEAKING ON THE BLOCK AND POSSIBLY BURN ON THE EXHAUST MANIFOLD.
Incident date: Mar 5, 2020
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO KYLE EDWARDS BUICK GMC LOCATED AT (1600 N MAIN ST, MUSKOGEE, OK 74401) AND WAS DIAGNOSED THAT THE ENGINE CEASED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMAT... Read more
Incident date: Mar 6, 2020
CHECK ENGINE LIGHT CAME ON AT 60,000 MILES. CAR IS A 2017, 3 YEARS OLD. DIAGNOSTIC CODE SHOWS THE ALTERNATOR IS NO GOOD. CAR JUST SURPASSED WARRANTY. GM COULD NOT PROVIDE A REASON FOR THE ALTERNATOR GOING BAD ON SUCH A NEW VEHICLE.
Incident date: Mar 5, 2020
DRIVER SIDE HEADLIGHT IS RETAINING WATER/LIQUID. WHEN I BOUGHT THE CAR IN 2015, I WAS TOLD THAT MY TIRES WERE NEW; THEN 2 YEARS AGO, I WAS TOLD THAT I NEEDED TO REPLACE TWO OF THEM. NOW ONE OF THE TWO ORIGINAL PIRELLI TIRES HAS PITS AND CLEARS CHUNKS MISSING FROM THE TIRE BASE, AS WELL AS MANY CRACKS THROUGHOUT THE ENTIRE TIRE! LASTLY, THE CAR HAS A HABIT OF LOCKING THE DOORS ON ITS OWN AND KEEPIN... Read more
Incident date: Mar 5, 2020
DRIVER SIDE HEADLIGHT IS RETAINING WATER/LIQUID. WHEN I BOUGHT THE CAR IN 2015, I WAS TOLD THAT MY TIRES WERE NEW; THEN 2 YEARS AGO, I WAS TOLD THAT I NEEDED TO REPLACE TWO OF THEM. NOW ONE OF THE TWO ORIGINAL PIRELLI TIRES HAS PITS AND CLEARS CHUNKS MISSING FROM THE TIRE BASE, AS WELL AS MANY CRACKS THROUGHOUT THE ENTIRE TIRE! LASTLY, THE CAR HAS A HABIT OF LOCKING THE DOORS ON ITS OWN AND KEEPIN... Read more
Incident date: Mar 5, 2020
DRIVER SIDE HEADLIGHT IS RETAINING WATER/LIQUID. WHEN I BOUGHT THE CAR IN 2015, I WAS TOLD THAT MY TIRES WERE NEW; THEN 2 YEARS AGO, I WAS TOLD THAT I NEEDED TO REPLACE TWO OF THEM. NOW ONE OF THE TWO ORIGINAL PIRELLI TIRES HAS PITS AND CLEARS CHUNKS MISSING FROM THE TIRE BASE, AS WELL AS MANY CRACKS THROUGHOUT THE ENTIRE TIRE! LASTLY, THE CAR HAS A HABIT OF LOCKING THE DOORS ON ITS OWN AND KEEPIN... Read more
Incident date: Mar 5, 2020
I RECENTLY JUST PURCHASED MY VEHICLE WITH 145,000 MILES WHEN I NOTICED THAT MY STEERING WHEEL LOCKS DURING TURNS. IT BECOMES VERY HARD AND DANGEROUS TO TURN. I HAVE TO TURN VERY SLOW WHICH IS DANGEROUS CAN COULD CAUSE AN ACCIDENT. I HAVE READ THAT THIS IS A VERY COMMON ISSUE WITH THIS VEHICLE AND THAT IT NEEDS TO BE RECALLED HOPEFULLY WE CAN FIND A WAY TO FIX THIS.
Incident date: Mar 3, 2020
PASSENGER SIDE FRONT AIRBAG HAS FAILED IN CAR AND WAS NOT DEPLOYED. DEALERSHIP HAS LOOKED INTO IT, FIXED CONNECTIONS AND STILL IT IS DISPLAYING THAT IT NEEDS TO BE SERVICED. SIGNAL STARTED WHILE DRIVING AT SPEED AFTER CONNECTIONS TO PASSENGER SEAT WERE REPAIRED.
Incident date: Nov 27, 2019
TL* THE CONTACT OWNED A 2017 BUICK ENCORE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 28 MPH, SHE CRASHED INTO THE BACK OF ANOTHER VEHICLE. UPON IMPACT, THE DRIVER SEAT BELT DID NOT ENGAGE AND SHE HIT HER CHEST ON THE STEERING WHEEL; SHE ALSO HIT HER LEFT KNEE ON THE DASHBOARD. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. A POLICE REPORT WAS FILED AT THE SCENE. THE CONTACT TOOK HIS WIFE TO ... Read more
Crash
1 injured
Incident date: Nov 27, 2019
TL* THE CONTACT OWNED A 2017 BUICK ENCORE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 28 MPH, SHE CRASHED INTO THE BACK OF ANOTHER VEHICLE. UPON IMPACT, THE DRIVER SEAT BELT DID NOT ENGAGE AND SHE HIT HER CHEST ON THE STEERING WHEEL; SHE ALSO HIT HER LEFT KNEE ON THE DASHBOARD. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. A POLICE REPORT WAS FILED AT THE SCENE. THE CONTACT TOOK HIS WIFE TO ... Read more
Crash
1 injured
Incident date: Feb 24, 2020
MY STEERING CONTINUES TO LOCK UP WHEN DRIVING. MAKING TURNS STEERING GETS TIGHT. I HAVE HAD ALMOST HAD AN ACCIDENT DUE TO THIS SAFETY ISSUE. AT THIS POINT I AM CONCERNED FOR MY SAFETY AND CHILDREN WHEN DRIVING. THERE SEEMS TO BE ALOT OF ISSUES AND COMPLAINTS REGARDING A REPLACEMENT STEERING GEAR/RACK PINION AND LEAKING FLUID. AT ONE POINT DO GM THINK ABOUT THE SAFETY OF THEIR CUSTOMERS. THIS REPA... Read more
Incident date: Dec 30, 2019
AIRBAGS ARE CONSTANTLY GOING ON AND OFF SEVERAL TIMES WITHIN MINUTES. SAFETY CONCERN.
Incident date: Dec 7, 2019
I PURCHASED VEHICLE BELIEVING IT DID NOT HAVE THE AUTO STOP FUNCTION. IT WAS NOT WORKING WHEN I PURCHASED IT, THE SALESMAN SAID THERE WAS NONE, AND THERE IS NOT A SHUT OFF BUTTON. AFTER DRIVING 600 MILES, THE AUTO STOP STARTED WORKING. A GM REPRESENTATIVE TOLD ME THERE ARE CERTAIN CRITERIA THAT MUST BE MET BEFORE THE AUTO STOP STARTS TO WORK ON A NEW VEHICLE. ONE OF THOSE IS THAT THE VEHICLE M... Read more
Incident date: Feb 28, 2020
DRIVING ON HIGHWAY 95 AND CAR BRAKES SEEMED TO VIBRATE ,CAR DROPPED INTO STABIL TRAK/TRACTION MODE !I WAS GOING ABOUT 30-40 MILES PER HOUR THERE WAS HEAVY TRAFFIC I PULLED OVER TRIED TO FOLLOW DIRECTIONS TO TAKE STABILITY TRAC OFF AND CAR LOCKED ITSELF I AM CURRENTLY HAVING IT TOWED
Incident date: Jun 1, 2019
THE DASH PAD IS CURLING UP FROM THE WINDSHIELD ON THE DRIVER'S SIDE.THERE IS A GAP OF SEVERAL INCHES. MANY PEOPLE ARE EXPERIENCING THIS IN MY RESEARCH. WILL NEED TO REPLACE DASH PAD
Incident date: Dec 18, 2019
WELL WHAT HAPPENED WAS THE VEHICLE DEAD STOPPED IN THE MIDDLE OF TRAFFIC. THIS MAY NOT SEEM UNUSUAL, BUT THIS PARTICULAR VEHICLE HAS BEEN REPORTED FOR THE SAME ISSUE, P0008 WHICH IS A STRETCHED TIMING CHAIN ISSUE. THIS ISSUE SEEMS TO BE COMMON WITH THE 3.6L VVT ENGINE THAT IS SHARED ACROSS ALL MODELS. MY WIFE AND CHILD WERE IN THE VEHICLE AT THE TIME AND WERE ABOUT TO BE HIT BY ON COMING TRAFFIC. ... Read more
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE TRACTION CONTROL AND STABILI TRAC WARNING LIGHTS ILLUMINATED AND THE VEHICLE LOST MOTIVE POWER. THE CONTACT STATED THAT HER HUSBAND WAS NOTIFIED OF THE FAILURE AND RESTARTED THE VEHICLE AND DROVE BACK TO THE RESIDENCE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE TRACTION CONTROL AND STABILI TRAC W... Read more