Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Aug 30, 2020
PURCHASED THE CAR USED WITH 65K MILES AND EVERYTHING SEEMED GOOD. AT AROUND 72K THE CAR HAD A LOUD PINGING NOISE. I CHECKED THE OIL AND THE DIP STICK WAS DRY. I CHANGED THE OIL AND FILTER TO BE SAFE. THE CAR HAS BEEN USING A QUART OF OIL EVERY 2000 MILES. AT 80K THE CHECK ENGINE LIGHT CAME ON. IN PA THAT MEANS YOU DO NOT PASS INSPECTION SO WE HAD TO HAVE THE ENGINE SERVICED. THE BILL WAS O... Read more
Incident date: Aug 10, 2020
CLUNK WHEN TURNING THEN LOSS OF CONTROL WHEN STEERING, MECHANIC FOUND FRACTURED POWER STEERING RACK.
Incident date: Sep 2, 2018
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THERE WAS AN ABNORMALLY STRONG ODOR IN THE CABIN OF THE VEHICLE. THE CONTACT CALLED JOHN HIESTER CHEVROLET LOCATED AT 3100 N MAIN ST, FUQUAY-VARINA, NC 27526, (919) 552-4944, TO NOTIFY THE DEALER OF THE FAILURE. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC WHO WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR ... Read more
Incident date: Sep 2, 2018
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THERE WAS AN ABNORMALLY STRONG ODOR IN THE CABIN OF THE VEHICLE. THE CONTACT CALLED JOHN HIESTER CHEVROLET LOCATED AT 3100 N MAIN ST, FUQUAY-VARINA, NC 27526, (919) 552-4944, TO NOTIFY THE DEALER OF THE FAILURE. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC WHO WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR ... Read more
Incident date: Jan 14, 2020
TL* THE CONTACT OWNS A 2014 BUICK ENCORE. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE LOSS MOTIVE POWER WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE CONTACT ALSO STATED THAT THE VEHICLE SHOOK VIOLENTLY WHILE DRIVING TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIA... Read more
Incident date: May 18, 2020
TL* THE CONTACT OWNS A 2014 BUICK ENCORE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT REPLACED THE BATTERY HOWEVER, THE VEHICLE STALLED AFTER FIVE MINUTES. THE VEHICLE WAS TOWED TO DEACON JONES CHEVROLET BUICK GMC OF CLINTON (1615 SUNSET AVE, CLINTON, NC 28328 (910) 684-4834) WHERE THE VEHICLE WAS DIAGNOSED WI... Read more
Incident date: Jun 16, 2020
WHEN SLOWING DOWN, STEERING GETS HARD TO TURN
Incident date: Feb 3, 2020
THE REAR POWER LIFT GATE DOES NOT STAY UP AND CLOSES SUDDENLY AND HAS CAUSED SEVERAL MINOR INJURIES TO MY FAMILY. I NOTICED THERE WAS POTENTIALLY A RECALL FOR THIS ISSUE FOR ENCLAVES MADE BETWEEN 2010 AND MARCH OF 2012 BUT IT DOESN'T SEEM TO BE ASSOCIATED TO MY SPECIFIC VIN.
Incident date: Aug 29, 2020
THE SAFERCAR APP DOES NOT RECOGNIZE THE VIN [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Aug 29, 2020
THE SAFERCAR APP DOES NOT RECOGNIZE THE VIN [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
BUICK
LUCERNE
(2009) - ELECTRICAL SYSTEM:PROPULSION SYSTEM:FUSES, RELAYS, CONTACTS, AND SHUNTS
Aug 27, 2020
Incident date: Aug 3, 2020
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 75 MPH, THE VEHICLE LOSS POWER AS A SMOKE ODOR WAS DETECTED IN THE CABIN OF THE VEHICLE. THE CONTACT EXITED THE HIGHWAY AND WENT TO A LOCAL AUTO STORE. WHILE PARKED, HE INSPECTED THE VEHICLE, OPENING THE REAR PASSENGER DOOR AND FOUND THAT THE PLASTIC BURNING ODOR WAS COMING FROM THE UNDERNEATH THE SE... Read more
Fire
Incident date: Aug 23, 2020
WHEN I MY CAR STOPS AT LIGHTS STOP SIGNS AND AUTO STOP KICKS ON AND I TAKE MY FOOT OFF BRAKE TO GO MY AIR BAG LIGHTS FLASHES AND STAYS ON FOR A SECOND AND THEN GOES OUT WHILE I'M DRIVING ALL THE TIME . THEN RECENTLY WHEN I WAS DRIVING AND ENDED UP STOPPING AND AUTO STOP KICKED ON MY CAR MADE A GRINDING NOISE AND I COULDN'T MOVE I WAS IN THE MIDDLE OF BUSY STREET AT LIGHT I HAD TO PUT MY CAR IN PA... Read more
Incident date: Aug 23, 2020
WHEN I MY CAR STOPS AT LIGHTS STOP SIGNS AND AUTO STOP KICKS ON AND I TAKE MY FOOT OFF BRAKE TO GO MY AIR BAG LIGHTS FLASHES AND STAYS ON FOR A SECOND AND THEN GOES OUT WHILE I'M DRIVING ALL THE TIME . THEN RECENTLY WHEN I WAS DRIVING AND ENDED UP STOPPING AND AUTO STOP KICKED ON MY CAR MADE A GRINDING NOISE AND I COULDN'T MOVE I WAS IN THE MIDDLE OF BUSY STREET AT LIGHT I HAD TO PUT MY CAR IN PA... Read more
Incident date: Aug 21, 2020
SERVICE CHARGING SYSTEM LIGHT HAS COME ON, BATTERY LIGHT HAS COME ON SERVICE PARKING LIGHT HAS COME ON. CAR MAKES A WHINING SOUND WHEN THE ENGINE RESTARTS AFTER AUTO STOP MODE. ALSO, THE ENGINE HAS FAILED TO RESTART AFTER AUTO STOP MODE, AND STARTING TO NOTICE A 'HOT'SMELL
Incident date: Aug 6, 2020
ON 8-6-2020, (ABOUT 11 AM) WHILE DRIVING (ABOUT 70MPH) NORTH ON I43 IN EASTERN WISCONSIN, AT A POINT NORTH OF SHEBOYGAN, THE MESSAGE 'SERVICE POWER STEERING' APPEARED ON THE DASH. WHEN I STARTED TO DRIVE OFF TO A REST STOP, I REALIZED THE STEERING WAS VERY STIFF AND REQUIRED EXTRA EFFORT TO GUIDE THE CAR, THE 'ELECTRIC POWER STEERING' (EPS) HAD COMPLETELY FAILED. HOW COULD THIS HAPPEN WHEN THE CAR... Read more
Incident date: Aug 17, 2020
I WAS HEADING TO WORK AND NEEDED TO USE MY WINDSHIELD WIPERS WHEN THEY SIMPLY WOULD NOT TURN ON - NO SOUND FROM THE MOTOR OR ANYTHING. FOR MANY DAYS THIS HAS NOT WORKED, NOW GOING OVER A WEEK. NO INDICATOR LIGHTS THAT ANYTHING COULD BE WRONG EITHER. I NEED MY WIPERS! THE NEAREST DEALERSHIP COULDN'T EVEN GET ME IN FOR A WEEK (I GO TOMORROW). IF YOU SEARCH THIS ISSUE IT APPEARS TO BE A RECURRING THE... Read more
Incident date: Aug 17, 2020
MY CAR CUTS OFF AND GIVES WARNING OF BATTERY CHARGING SYSTEM FAILURE WHEN I SLOW TO STOP AT RED LIGHTS OR TURN IN MY DRIVEWAY.. I'VE CHANGED THE BELT AND IT'S STILL DOING IT. I BOUGHT THIS CAR IN 2017 AND I AM CONCERNED THAT MAYBE THE RECALL WASNT CHANGED FOR EASSIST COMPONENTS. I HAVE A 2 YEAR OLD. I CANT STEARNS MY CAR BECAUSE IT'S TOO HARD WHEN ENGINE KILLS. IT ITS VERY DANGEROUS AND SOME... Read more
Incident date: Aug 17, 2020
MY CAR CUTS OFF AND GIVES WARNING OF BATTERY CHARGING SYSTEM FAILURE WHEN I SLOW TO STOP AT RED LIGHTS OR TURN IN MY DRIVEWAY.. I'VE CHANGED THE BELT AND IT'S STILL DOING IT. I BOUGHT THIS CAR IN 2017 AND I AM CONCERNED THAT MAYBE THE RECALL WASNT CHANGED FOR EASSIST COMPONENTS. I HAVE A 2 YEAR OLD. I CANT STEARNS MY CAR BECAUSE IT'S TOO HARD WHEN ENGINE KILLS. IT ITS VERY DANGEROUS AND SOME... Read more
Incident date: Aug 17, 2020
MY CAR CUTS OFF AND GIVES WARNING OF BATTERY CHARGING SYSTEM FAILURE WHEN I SLOW TO STOP AT RED LIGHTS OR TURN IN MY DRIVEWAY.. I'VE CHANGED THE BELT AND IT'S STILL DOING IT. I BOUGHT THIS CAR IN 2017 AND I AM CONCERNED THAT MAYBE THE RECALL WASNT CHANGED FOR EASSIST COMPONENTS. I HAVE A 2 YEAR OLD. I CANT STEARNS MY CAR BECAUSE IT'S TOO HARD WHEN ENGINE KILLS. IT ITS VERY DANGEROUS AND SOME... Read more
Incident date: Aug 20, 2020
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. THE CONTACT STATED THAT WHILE PARKING HER VEHICLE AT A LOW RATE OF SPEED, THE POWER STEERING DRIVE WITH CARE AND SERVICE BRAKE ASSIST WARNING MESSAGES APPEARED ON THE INSTRUMENT PANEL. THE STEERING WHEEL BECAME STIFF AND DIFFICULT TO MANEUVER. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INFORMED HER THAT SINCE THE VEHICLE WAS... Read more
Incident date: Aug 14, 2019
WHEN I WAS GETTING READY TO STOP, I TOOK MY FOOT OFF OF THE GAS PEDAL AND WAS MOVING MY FOOT OVER TO THE BRAKE, THE CAR SUDDENLY SPEED UP; I HAD TO STEP ON THE BRAKE EXTRA HARD TO STOP IT. THIS HAS HAPPENED TO ME MORE THAN ONCE. IT DOESN'T HAPPEN ALL THE TIME. I HAD ONE PARKING LOT ACCIDENT BECAUSE OF THIS ISSUE.
Crash
Incident date: Aug 15, 2020
THE AIR CONDITIONER STOPPED WORKING AFTER AFTER 45K MILES. THIS COULD BE A SIMILAR PROBLEM GM IS EXPERIENCING WITH THEIR OTHER BRANDS FROM 2015 TO 2017. WE WOULD QUOTED THE REPAIR COSTS OF 1200. IT UNACCEPTABLE FOR THE AIR CONDITIONER TO STOP WORKING AFTER SUCH A SHORT PERIOD OF TIME DUE TO THE FACT WE LIVE IN A COOL TEMPERATURE REGION OF THE NORTHEAST.
Incident date: Apr 1, 2020
RED AIR BAG LIGHT COMES ON INTERMITTENTLY. MANY OWNERS OF THESE CARS HAVE COMPLAINED. IT IS A POOR DESIGN AND SHOULD BE RECALLED. WHEN THE AIR BAG LIGHT IS ON, THERE IS NO AIR BAGS THAT WORK. THE PROBLEM IS IN THE WIRING AND IN THE PASSENGER PRESENCE SYSTEM WHICH COSTS NEARLY 1K FOR A NEW SEAT BLADDER WHICH MAY OR MAY NOT FIX THE PROBLEM. MANY OWNERS OF THESE MODELS ARE HAVING ISSUES WITH THE AIR... Read more
Incident date: Aug 12, 2020
I RECEIVED A CLASS ACTION LAW SUIT CARD, STATING A GM RECALL #14V118, RECALL DATE 3/31/2014 WAS ON MY VEHICLE; I NEVER RECEIVED A RECALL NOTICE ABOUT "GM IGNITION SWITCH ECONOMIC SETTLEMENT CLAIMS CENTER", BUT MY VIN WAS STATED AS EFFECTED. I'M CONCERNED I HAVE AN UNSAFE SITUATION.
Incident date: Feb 1, 2020
VEHICLE DIES IN THE MIDDLE OF DRIVING AT ALL SPEEDS AND CAN'T STEER OR BRAKE ONLY PRAY. ALSO, I TURNED VEHICLE OFF AND WON'T RESTART TOWER TO SERVICE CENTER THEY SAID I NEED NEW ENGINE!!!! I WAS JUST DRIVING IT NO SMOKE NO SMELL JUST WON'T START HE SAID NO OIL IN ENGINE EVEN THOUGH NOT SCHEDULED FOR A OIL CHANGE YET. RADIO WON'T KEEP DATE OR TIME OR RADIO STATIONS!
Incident date: Feb 1, 2020
VEHICLE DIES IN THE MIDDLE OF DRIVING AT ALL SPEEDS AND CAN'T STEER OR BRAKE ONLY PRAY. ALSO, I TURNED VEHICLE OFF AND WON'T RESTART TOWER TO SERVICE CENTER THEY SAID I NEED NEW ENGINE!!!! I WAS JUST DRIVING IT NO SMOKE NO SMELL JUST WON'T START HE SAID NO OIL IN ENGINE EVEN THOUGH NOT SCHEDULED FOR A OIL CHANGE YET. RADIO WON'T KEEP DATE OR TIME OR RADIO STATIONS!
Incident date: Feb 1, 2020
VEHICLE DIES IN THE MIDDLE OF DRIVING AT ALL SPEEDS AND CAN'T STEER OR BRAKE ONLY PRAY. ALSO, I TURNED VEHICLE OFF AND WON'T RESTART TOWER TO SERVICE CENTER THEY SAID I NEED NEW ENGINE!!!! I WAS JUST DRIVING IT NO SMOKE NO SMELL JUST WON'T START HE SAID NO OIL IN ENGINE EVEN THOUGH NOT SCHEDULED FOR A OIL CHANGE YET. RADIO WON'T KEEP DATE OR TIME OR RADIO STATIONS!
Incident date: Apr 9, 2020
WHILE DRIVING AT 75MPH, THERE WAS A SUDDEN LOSS OF POWER STEERING. I BARELY MANAGED TO GET OFF THE HIGHWAY. THE NEXT DAY I STARTED THE VEHICLE AND THE STEERING RETURNED. THE STEERING HAS BEEN INTERMITTENTLY GOING OUT SINCE I PARKED IT AT HOME. I START THE CAR FREQUENTLY TO KEEP THE BATTERY CHARGED AND EACH TIME THE STEERING MAY OR MAY NOT WORK.
Incident date: Aug 12, 2020
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT STATED THAT THE LIFTGATE INADVERTENTLY CLOSED AND STRUCK A PERSON RETRIEVING AN UNKNOWN OBJECT OUT OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE F. C. KERBECK GMC DEALER LOCATED AT 100 ROUTE 73 N, PALMYRA, NJ 08065, WHERE THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL ON THE VEHICLE. THE VE... Read more
1 injured
Incident date: Aug 16, 2020
TRANSMISSION IS SHIFTING HARD. WAS SHIFTING HARD ONLY ON A TURN BUT IS NOW SHIFTING HARD AS YOU ARE JUST DRIVING ON A STRAIGHTWAY.
Incident date: Aug 3, 2020
AIR BAG IS ON SAYS IT NEEDS CHECKED AND ALSO SOME ELECTRICAL PROBLEM WITH THE TRANSMISSION THAT IS CAUSING THE CAR TO JERK WHILE ACCELERATING
Incident date: Aug 3, 2020
AIR BAG IS ON SAYS IT NEEDS CHECKED AND ALSO SOME ELECTRICAL PROBLEM WITH THE TRANSMISSION THAT IS CAUSING THE CAR TO JERK WHILE ACCELERATING
Incident date: Aug 3, 2020
AIR BAG IS ON SAYS IT NEEDS CHECKED AND ALSO SOME ELECTRICAL PROBLEM WITH THE TRANSMISSION THAT IS CAUSING THE CAR TO JERK WHILE ACCELERATING
Incident date: Aug 1, 2015
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE TRAVELING AT VARIOUS SPEEDS WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO RICK HENDRICK CHEVROLET CHARLESTON (1500 SAVANNAH HWY, CHARLESTON, SC 29407) WHERE HE WAS INFORMED THAT THE VEHICLE WAS UNDER NHTSA CAMPAIGN NUMBER: 13V173000 (ELECTRICAL SYSTEM) BUT THAT THE RECALL WAS CLOSED. THEY DIAGNOSE... Read more
Incident date: Jul 6, 2020
INTERMITTENT FAILURE OF WINDSCREEN WIPERS ON A RANDOM BASIS
Incident date: Jul 6, 2020
INTERMITTENT FAILURE OF WINDSCREEN WIPERS ON A RANDOM BASIS
Incident date: Jul 6, 2020
INTERMITTENT FAILURE OF WINDSCREEN WIPERS ON A RANDOM BASIS
Incident date: Dec 1, 2016
IN 2016, AND AGAIN IN 2020 AFTER THE DEALER FIRST FIXED THE ISSUE, WHILE DRIVING AT HIGH SPEEDS, ON HIGHWAYS, ALSO IN THE RAIN, AGAIN AT A STOP LIGHT, THE VEHICLE SUDDENLY DECELERATED, CAUSING THE POTENTIAL FOR A VERY SERIOUS ACCIDENT. THE WARNINGS THEN DISPLAYED ON THE DASH INCLUDED REDUCED ENGINE POWER, SERVICE STABILITRAK, SERVICE TRACTION CONTROL, AND TRACTION CONTROL OFF. THE VEHICLE ONLY THE... Read more
Incident date: Dec 1, 2016
IN 2016, AND AGAIN IN 2020 AFTER THE DEALER FIRST FIXED THE ISSUE, WHILE DRIVING AT HIGH SPEEDS, ON HIGHWAYS, ALSO IN THE RAIN, AGAIN AT A STOP LIGHT, THE VEHICLE SUDDENLY DECELERATED, CAUSING THE POTENTIAL FOR A VERY SERIOUS ACCIDENT. THE WARNINGS THEN DISPLAYED ON THE DASH INCLUDED REDUCED ENGINE POWER, SERVICE STABILITRAK, SERVICE TRACTION CONTROL, AND TRACTION CONTROL OFF. THE VEHICLE ONLY THE... Read more
Incident date: Dec 1, 2016
IN 2016, AND AGAIN IN 2020 AFTER THE DEALER FIRST FIXED THE ISSUE, WHILE DRIVING AT HIGH SPEEDS, ON HIGHWAYS, ALSO IN THE RAIN, AGAIN AT A STOP LIGHT, THE VEHICLE SUDDENLY DECELERATED, CAUSING THE POTENTIAL FOR A VERY SERIOUS ACCIDENT. THE WARNINGS THEN DISPLAYED ON THE DASH INCLUDED REDUCED ENGINE POWER, SERVICE STABILITRAK, SERVICE TRACTION CONTROL, AND TRACTION CONTROL OFF. THE VEHICLE ONLY THE... Read more
Incident date: Aug 1, 2020
WHILE BACKING THE VEHICLE OUT OF MY DRIVEWAY, IT LOST ALL POWER STEERING AND THE FLUID GUSHED FROM UNDER THE CAR. NOW THE THERE IS NO POWER STEERING.
Incident date: Sep 11, 2019
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE VENTILATION INSIDE THE VEHICLE FAILED TO WORK PROPERLY MAKING IT HARD FOR THE CONTACT TO SEE ON COMING TRAFFIC. THE VEHICLE WAS TAKEN TO SUTTLE MOTOR CORPORATION (12525 JEFFERSON AVE, NEWPORT NEWS, VA 23602, (757) 886-1700) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE HVAC SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE... Read more
Incident date: Aug 6, 2020
2015 BUICK ENCLAVE. CONSUMER WRITES IN REGARDS TO STEERING GEAR REPLACEMENT. *LD THE CONSUMER STATED THE STEERING WHEEL FAILED TO TURN WHILE DRIVING. THE CONSUMER REQUESTED THE MANUFACTURER BE RESPONSIBLE FOR REPAIRS. *JS
Incident date: Aug 5, 2020
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHILE ATTEMPTING TO MOVE FROM A STOP, THE VEHICLE STALLED WHILE ACCELERATING. THE CONTACT STATED THAT THE SERVICE STABILI-TRAK AND ENGINE POWER REDUCED MESSAGES DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY DISCOVERED THAT THE FUEL RAIL PRESSURE SENSOR RANGE WAS DEFECTIVE. S... Read more
Incident date: Jun 24, 2020
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT VARIOUS SPEEDS, THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO TAYLOR CHEVROLET (13801 TELEGRAPH RD, TAYLOR, MI 48180 (734) 250-6220) TO BE DIAGNOSED HOWEVER, THE MECHANIC W... Read more
Incident date: May 10, 2018
THE HATCHBACK SLAMS SHUT RANDOMLY. IT ALWAYS CLOSES ON ITS OWN WHILE PEOPLE ARE UNDER IT.
Incident date: May 10, 2018
THE HATCHBACK SLAMS SHUT RANDOMLY. IT ALWAYS CLOSES ON ITS OWN WHILE PEOPLE ARE UNDER IT.
Incident date: Aug 2, 2020
THE STABILIZER BAR BROKE AND THE DRIVERS SIDE WHEEL HAD 2 LUG BOLTS BREAK AND ALL THE LOTHERS LUG NUTS SPUN OFF. THANK THE LORD THAT THE WHEEL DID NOT COME OFF. I CALLED THE BUICK DEALERSHIP AND THEY WANT $259.00 FOR THE STABILIZER BAR THAT'S IF I DIY THE STABILIZER BAR. WHY IF YOU KNOW ABOUT THIS PROBLEM. HAVE YOU NOT DONE ANYTHING TO FIX THIS PROBLEM? THIS DIFFERENTLY A SAFETY ISSUE,
Incident date: Aug 2, 2020
THE STABILIZER BAR BROKE AND THE DRIVERS SIDE WHEEL HAD 2 LUG BOLTS BREAK AND ALL THE LOTHERS LUG NUTS SPUN OFF. THANK THE LORD THAT THE WHEEL DID NOT COME OFF. I CALLED THE BUICK DEALERSHIP AND THEY WANT $259.00 FOR THE STABILIZER BAR THAT'S IF I DIY THE STABILIZER BAR. WHY IF YOU KNOW ABOUT THIS PROBLEM. HAVE YOU NOT DONE ANYTHING TO FIX THIS PROBLEM? THIS DIFFERENTLY A SAFETY ISSUE,