Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Sep 1, 2018
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED WHILE DRIVING, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE JERKED WITH AN ABNORMAL THUD BEFORE RESPONDING. MIKE HAGGERTY BUICK GMC, INC. (9301 S CICERO AVE, OAK LAWN, IL 60453; (708) 762-9813) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE PASSENGER'S SIDE MOTOR MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MAN... Read more
Incident date: Sep 26, 2020
THE GEARSHIFT DOES NOT ALWAYS WORK YOU HAVE TO WIGGLE IT AROUND TO GET IT TO WORK AND THE THING THAT YOU HAVE TO PUSH BACK IS VERY LOOSE AND THIS JUST HAPPENED LATELY I'M NOT SURE IF THERE'S A RECALL ON IT BUT SOMETHING NEEDS TO BE DONE WITH IT SO IT'S EASIER TO PUT YOUR CAR IN PARK
Incident date: Jul 14, 2020
SERVICE ENGINE LIGHT (PO420 CODE) CAME ON AND VEHICLE BEGIN TO VIBRATE AT START UP ESPECIALLY. TEMP GAUGE SHOWED OVERHEATING WITH NO SIGNS OF OVERHEATING. THERMOSTAT HOUSING REPLACED. SERVICE ENGINE LIGHT CAME ON AGAIN AFTER REPAIR. MECHANIC SHOP REPLACED CONVERTER THAT WAS FAULTY (PO420 CODE) A WEEK LATER. SERVICE ENGINE LIGHT CAME ON (PO 420 CODE) (171 CODE) MECHANIC SHOP REPLACED CATALYTIC ... Read more
Incident date: Jul 14, 2020
SERVICE ENGINE LIGHT (PO420 CODE) CAME ON AND VEHICLE BEGIN TO VIBRATE AT START UP ESPECIALLY. TEMP GAUGE SHOWED OVERHEATING WITH NO SIGNS OF OVERHEATING. THERMOSTAT HOUSING REPLACED. SERVICE ENGINE LIGHT CAME ON AGAIN AFTER REPAIR. MECHANIC SHOP REPLACED CONVERTER THAT WAS FAULTY (PO420 CODE) A WEEK LATER. SERVICE ENGINE LIGHT CAME ON (PO 420 CODE) (171 CODE) MECHANIC SHOP REPLACED CATALYTIC ... Read more
Incident date: Jul 14, 2020
SERVICE ENGINE LIGHT (PO420 CODE) CAME ON AND VEHICLE BEGIN TO VIBRATE AT START UP ESPECIALLY. TEMP GAUGE SHOWED OVERHEATING WITH NO SIGNS OF OVERHEATING. THERMOSTAT HOUSING REPLACED. SERVICE ENGINE LIGHT CAME ON AGAIN AFTER REPAIR. MECHANIC SHOP REPLACED CONVERTER THAT WAS FAULTY (PO420 CODE) A WEEK LATER. SERVICE ENGINE LIGHT CAME ON (PO 420 CODE) (171 CODE) MECHANIC SHOP REPLACED CATALYTIC ... Read more
Incident date: Sep 3, 2020
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHILE HIS GIRLFRIEND WAS DRIVING AT AN UNKNOWN RATE OF SPEED UPON EXITING A HIGHWAY, THE VEHICLE HAD SHUT OFF WITHOUT WARNING. SHE WAS ABLE TO PULL THE VEHICLE OVER AND RESTART THE VEHICLE. AS THE CONTACT'S GIRLFRIEND PROCEEDED TO DRIVE, SHE INITIALLY SMELLED SMOKE COMING FROM THE VEHICLE; SHE THEN SAW A FLAME IGNITE FROM THE BOTTO... Read more
Fire
Incident date: Sep 3, 2020
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHILE HIS GIRLFRIEND WAS DRIVING AT AN UNKNOWN RATE OF SPEED UPON EXITING A HIGHWAY, THE VEHICLE HAD SHUT OFF WITHOUT WARNING. SHE WAS ABLE TO PULL THE VEHICLE OVER AND RESTART THE VEHICLE. AS THE CONTACT'S GIRLFRIEND PROCEEDED TO DRIVE, SHE INITIALLY SMELLED SMOKE COMING FROM THE VEHICLE; SHE THEN SAW A FLAME IGNITE FROM THE BOTTO... Read more
Fire
Incident date: Aug 15, 2020
TL* THE CONTACT OWNS A 2014 BUICK ENCORE. THE CONTACT STATED WHILE DRIVING 5 MPH, THE VEHICLE HESITATED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BOHN BUICK GMC LOCATED AT 3815 LAPALCO BLVD, HARVEY, LA 70058, (504) 347-4070, WHERE THE VEHICLE WAS DIAGNOSED WITH NEEDING THE PURGE VALVE, INTAKE MANIFOL... Read more
Incident date: Aug 9, 2019
VEHICLE COLLECTED CONDENSATION INSIDE THE DRIVER HEADLIGHT ASSEMBLY CAUSING A SHORTAGE/BURN OUT OF THE PROJECTOR FOR THE HID SYSTEM. $1244 WAS THE COST OF REPLACEMENT LIGHT ASSEMBLY, WHICH DIDN'T LAST LONG BEFORE THE PROJECTOR BURNT OUT AGAIN. THIS MANUFACTURER DEFECT NEEDS TO BE RECALLED, ESPECIALLY WITH THE REPLACEMENT COST BETWEEN $1000-$1600! THIS VEHICLE WILL NOT ILLUMINATE A CHECK ENGINE ... Read more
Incident date: Aug 9, 2019
VEHICLE COLLECTED CONDENSATION INSIDE THE DRIVER HEADLIGHT ASSEMBLY CAUSING A SHORTAGE/BURN OUT OF THE PROJECTOR FOR THE HID SYSTEM. $1244 WAS THE COST OF REPLACEMENT LIGHT ASSEMBLY, WHICH DIDN'T LAST LONG BEFORE THE PROJECTOR BURNT OUT AGAIN. THIS MANUFACTURER DEFECT NEEDS TO BE RECALLED, ESPECIALLY WITH THE REPLACEMENT COST BETWEEN $1000-$1600! THIS VEHICLE WILL NOT ILLUMINATE A CHECK ENGINE ... Read more
Incident date: Sep 22, 2020
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. THE CONTACT STATED THAT UPON PLACING THE GEAR SHIFTER INTO PARK, THE VEHICLE REVERTED TO NEUTRAL WITH THE CIRCUIT RELAY WARNING MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. DUE TO THE FAILURE, THE CONTACT WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION AND WAS UNABLE TO RESTART THE VEHICLE. SHE ALSO MENTIONED THAT THE VEHICLE BEGAN TO ROLL AWAY AS THE FAILUR... Read more
BUICK
REGAL TOURX
(2018) - ELECTRICAL SYSTEM
Sep 22, 2020
Incident date: Apr 29, 2019
WHEN AUTO START/STOP TURNS ON THE AUX PUMP THAT PUMPS COOLANT INTO THE CABIN TO CONTINUE TO HEAT MAKES THE MOST ANNOYING SOUND IN THE WORLD. GM STATES THAT IT'S NORMAL BUT, UNDER NORMAL OPERATION YOU CAN BARELY HEAR THE PUMP. WHEN IT MALFUNCTIONS YOU CAN HEAR IT DOWN THE BLOCK. BUT SURE, THAT'S NORMAL, OF COURSE IT IS. THAT'S WHY THEY CHANGED THE DESIGN OF THE AUX PUMP FOR 2020 BUT WON'T ADMIT FA... Read more
BUICK
REGAL TOURX
(2018) - UNKNOWN OR OTHER
Sep 22, 2020
Incident date: Apr 29, 2019
WHEN AUTO START/STOP TURNS ON THE AUX PUMP THAT PUMPS COOLANT INTO THE CABIN TO CONTINUE TO HEAT MAKES THE MOST ANNOYING SOUND IN THE WORLD. GM STATES THAT IT'S NORMAL BUT, UNDER NORMAL OPERATION YOU CAN BARELY HEAR THE PUMP. WHEN IT MALFUNCTIONS YOU CAN HEAR IT DOWN THE BLOCK. BUT SURE, THAT'S NORMAL, OF COURSE IT IS. THAT'S WHY THEY CHANGED THE DESIGN OF THE AUX PUMP FOR 2020 BUT WON'T ADMIT FA... Read more
BUICK
REGAL TOURX
(2018) - STRUCTURE:BODY
Sep 22, 2020
Incident date: Sep 17, 2020
SIDE SKIRTS ON THE CAR ARE HELD BY DOUBLE SIDED TAPE. THE TAPE HAS BEEN REAPPLIED BY THE DEALERSHIP TWICE ALREADY AND THEY'RE STILL LETTING GO. WHY WOULD A CAR MANUFACTURER TAPE ON THEIR MOLDINGS AND NOT EVEN PUT ON A CLIP?
Incident date: Sep 8, 2020
THE PASSENGER SIDE AIR BAG LIGHT GOES OFF WHEN ENGINE IS RUNNING. DOES THIS WHILE DRIVING OR PARKED. THIS MAKES AIR BAG LIGHT IN THE INFORMATION CENTER OF DASH COME ON OR TURN OFF.
Incident date: Sep 16, 2020
TL* THE CONTACT OWNS A 2019 BUICK ENVISION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE GLASS SUN ROOF SUDDENLY EXPLODED CAUSING GLASS FRAGMENTS TO SHATTER WITHIN THE SUNROOF SECTION OF THE ROOF. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER POINTE GMC LOCATED AT 91 N VIRGINIA AVE ROUTE 130, PENNS GROVE, NJ 08069, WHO ORDERED A REPLACEMENT PART TO REPAIR THE VEHICLE. THE CAUSE OF T... Read more
Incident date: Sep 18, 2020
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, A BURNING PLASTIC TYPE ODOR AND SMOKE WAS PRESENT COMING FROM THE REAR SEAT AREA. UPON INSPECTION IT WAS DISCOVERED THAT THE FUEL PUMP RELAY HAD BURNED AND WAS VERY HOT TO THE TOUCH. THE CONTACT INDICATED THAT THE ELECTRICAL FUSE BOX WAS LOCATED UNDER THE DRIVER SIDE REAR SEAT AND HAD MADE CONTACT WITH ... Read more
Fire
Incident date: Jun 17, 2020
THE BRAKE SLIDE IS ALUMINUM BLOCKS WITH STAINLESS STEEL PINS. THIS IS IMPROPER DESIGN SINCE A CATALYST ACTION CORRODES THE ALUMINUM CAUSING ALUMINUM OXIDE TO FREEZE THE PINS MAKING THE BRAKES TO SEIZE AGAINST THE ROTOR. THIS BURNS THE PADS AND CAUSED BREAKING AWAY OF PAD MATERIAL. I HAVE ONLY 28000 MILES AND THE BRAKES ARE GONE. ALSO RESULTS IN LOW FUEL MILAGE. POSSIBLE CAUSE OF HIGHWAY ACCIDE... Read more
Incident date: Sep 4, 2020
TL* THE CONTACT OWNS A 2015 BUICK ENCLAVE. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING 15 MPH, THEY HEARD AN ABNORMAL NOISE AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER CONTINUED TO DRIVING THE VEHICLE TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO LOCAL DEALER LEE PETERSON BUICK GMC OF YAKIMA LOCATED AT 410 S 1ST ST, YAKIMA, W... Read more
Incident date: Aug 15, 2020
HAD A FRONT TIRE BLOW OUT CAR WENT ACROSS THE ROAD DOWN INTO SMALL DITCH AND STOPPED TO HIT A MAILBOX RESULTING IN THE AIRBAGS DEPLOYING THE PASSENGER SIDE AIRBAG CAME OUT SO HARD THAT IT BROKE THE WINDSHIELD DRIVER SIDE AIRBAG CAME OUT AND RESULTED IN IT BREAKING MY SPINE I'VE HAD TO HAVE ONE SURGERY SINCE THEN AND MAYBE MORE
Crash
1 injured
Incident date: Sep 1, 2020
MY TRANSMISSION IS SLIPPING. I AM HAVING SO MANY PROBLEMS SINCE I PURCHASED THIS CAR. ELECTRICAL, LIGHTS, THE AIR SYSTEM.
Incident date: Sep 1, 2020
MY TRANSMISSION IS SLIPPING. I AM HAVING SO MANY PROBLEMS SINCE I PURCHASED THIS CAR. ELECTRICAL, LIGHTS, THE AIR SYSTEM.
Incident date: Sep 1, 2020
MY TRANSMISSION IS SLIPPING. I AM HAVING SO MANY PROBLEMS SINCE I PURCHASED THIS CAR. ELECTRICAL, LIGHTS, THE AIR SYSTEM.
Incident date: Sep 16, 2020
I I BOUGHT USED 2015 BUICK ENCORE BASE HAS 102,000 MILES ON IT BOUGHT IT ON MAY 30, 2020 AND ALREADY HAVE ENGINE LIGHT COMING ON CODE SAYS TURBO BYPASS VALVE CHECKED WITH MECHANIC SAYS IT WILL COST AT LEAST $ 1,600 TO FIX
Incident date: Sep 16, 2020
VEHICLE HAS SERIOUS OIL CONSUMPTION ISSUES. WILL BURN AS MUCH AS 3 OR MORE QUARTS IN 1000 MILES OR LESS. WAS NOTIFIED BY CHEVROLET MECHANIC THAT SOME OIL CONSUMPTION WAS NORMAL, BUT THAT IF THE CONSUMPTION WAS EXCESSIVE THAT I WOULD HAVE TO PAY UP TO $3500 OR MORE TO FIX THE CAR. THERE ISN'T A RECALL OUT ON THIS MAKE AND MODEL, BUT ALL CARS EQUIPPED WITH THIS 2.4L ECOTECH ENGINE HAD THE SAME ISSUE... Read more
1 injured
Incident date: Sep 14, 2020
CAR CRANKED BUT DOES NOT START. JUST REPLACED THE FUEL PUMP RELAY WITH OEM AND FUEL PUMP. WORKED. ONE DAY LATER, DOESN'T WORK. THE FUEL PUMP RELAY WAS BURNT. SEEMS TO BE A COMMON PROBLEM IN THE CHAT BOXES FOR THIS CAR. I WAS TOLD THERE IS A TECH NEW BULLETIN ON THIS.
Incident date: Feb 1, 2020
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT BOOSTED THE BATTERY AND DROVE TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED WHILE DRIVING AT 65 MPH, THE SERVICE BATTERY ... Read more
Incident date: Sep 2, 2020
WHILE DRIVING AT NIGHT ON A BUSY CITY STREET, BOTH HEADLIGHTS WENT OUT. IT SCARED ME TO DEATH. I QUICKLY SWITCHED THE LIGHTS FROM AUTO TO MANUAL AND THEY CAME BACK ON. WITHIN SECONDS, HOWEVER, THEY WENT OFF, AGAIN AND DID NOT COME BACK ON. I WAS ABLE TO MAKE IT HOME WITHOUT INCIDENT, BUT VERY FRIGHTENED. I TOOK THE CAR TO THE DEALER TO DIAGNOSE THE PROBLEM. WHEN THEY REMOVED THE BULB AND BALLAST, ... Read more
BUICK
RENDEZVOUS
(2005) - STEERING
Sep 14, 2020
Incident date: Aug 15, 2020
STEERING FEELS LIKE IT GETS TIGHT AND STICKS WHEN TURNING WHILE MOVING
Incident date: Sep 4, 2020
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE FUEL PUMP RELAY. AFTER RECEIVING THE DIAGNOSIS, THE CONTACT HAD THE FUEL PUMP RELAY REPLACED. DESPITE THE REPAIR, THE CONTACT STATED ... Read more
Incident date: Dec 18, 2019
TL* THE CONTACT OWNS A 2013 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE LOSS ACCELERATION, STEERING WHEEL BECAME DIFFICULT TO TURN. IN ANOTHER WHEN TURN OFF THE ENGINE, THE VEHICLE FAILED TO START. A WARNING LIGHT ILLUMINATED ROLL DRIVER SIDE WINDOW UP, THE TRUNK OPEN AND THE WINDSHIELD WIPER INDEPENDENTLY START TO FUNCTION. THE VEHICLE WAS TOWED TO ED MARTIN BUICK GMC, ... Read more
Fire
Incident date: Dec 18, 2019
TL* THE CONTACT OWNS A 2013 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE LOSS ACCELERATION, STEERING WHEEL BECAME DIFFICULT TO TURN. IN ANOTHER WHEN TURN OFF THE ENGINE, THE VEHICLE FAILED TO START. A WARNING LIGHT ILLUMINATED ROLL DRIVER SIDE WINDOW UP, THE TRUNK OPEN AND THE WINDSHIELD WIPER INDEPENDENTLY START TO FUNCTION. THE VEHICLE WAS TOWED TO ED MARTIN BUICK GMC, ... Read more
Fire
Incident date: Dec 18, 2019
TL* THE CONTACT OWNS A 2013 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE LOSS ACCELERATION, STEERING WHEEL BECAME DIFFICULT TO TURN. IN ANOTHER WHEN TURN OFF THE ENGINE, THE VEHICLE FAILED TO START. A WARNING LIGHT ILLUMINATED ROLL DRIVER SIDE WINDOW UP, THE TRUNK OPEN AND THE WINDSHIELD WIPER INDEPENDENTLY START TO FUNCTION. THE VEHICLE WAS TOWED TO ED MARTIN BUICK GMC, ... Read more
Fire
Incident date: Sep 3, 2020
AIR BAG LIGHT COMES ON AT DIFFERENT TIMES. WAS WORKED ON BY DEALERSHIP FOR PROBABLY A YEAR IN ? 2013 AND 2014.
Incident date: Aug 11, 2020
IN 2017 THE TIMING BELT FAILED WITH LESS THAN 100,000 MILES ON THE VEHICLE. TIMING BELT REPLACEMENT WAS OVER 2000 DOLLARS. 2018 THE CHECK ENGINE LIGHT CAME ON INDIA STING AN ISSUE WITH THE CAYTALIC CONVERTER. HAVE NOT REPAIRED BUT VEHICLE WILL DYE WHILE DRIVING. IT QUIT WORKING ON INTERSTATE AND I HAD TO COAST ACROSS FIVE LANES TO SHOULDER, WHERE I WAS ABLE TO RESTART VEHICLE. THIS ALSO HAPPENED O... Read more
Incident date: Aug 11, 2020
IN 2017 THE TIMING BELT FAILED WITH LESS THAN 100,000 MILES ON THE VEHICLE. TIMING BELT REPLACEMENT WAS OVER 2000 DOLLARS. 2018 THE CHECK ENGINE LIGHT CAME ON INDIA STING AN ISSUE WITH THE CAYTALIC CONVERTER. HAVE NOT REPAIRED BUT VEHICLE WILL DYE WHILE DRIVING. IT QUIT WORKING ON INTERSTATE AND I HAD TO COAST ACROSS FIVE LANES TO SHOULDER, WHERE I WAS ABLE TO RESTART VEHICLE. THIS ALSO HAPPENED O... Read more
Incident date: Aug 11, 2020
IN 2017 THE TIMING BELT FAILED WITH LESS THAN 100,000 MILES ON THE VEHICLE. TIMING BELT REPLACEMENT WAS OVER 2000 DOLLARS. 2018 THE CHECK ENGINE LIGHT CAME ON INDIA STING AN ISSUE WITH THE CAYTALIC CONVERTER. HAVE NOT REPAIRED BUT VEHICLE WILL DYE WHILE DRIVING. IT QUIT WORKING ON INTERSTATE AND I HAD TO COAST ACROSS FIVE LANES TO SHOULDER, WHERE I WAS ABLE TO RESTART VEHICLE. THIS ALSO HAPPENED O... Read more
Incident date: Sep 3, 2020
THE ENGINE IT'S SHUTTING OFF WHILE DRIVING, AND AFTER IT GETS COLD IT WILL RESTART, BUT AFTER DRIVING AGAIN ANOTHER FEW MILES IT WILL SHUT OFF AGAIN. THERE ARE NO LIGHTS ON, SO NO MECHANIC TO TELL ME WHAT THE PROBLEM IS. I EVEN CALLED THE DEALER, AND I WAS TOLD THAT THEY CAN'T DIAGNOSE THE CAR BECAUSE IS NO CHECK ENGINE LIGHT ON.. I TRIED FEW DIFFERENT AUTO SHOPS WITH NO ANSWER, SO MY CAR IS PARKE... Read more
Incident date: Nov 15, 2016
WHILE DRIVING ON A CITY STREET AT 20 MPH THE ENGINE STARTED KNOCKING AND THE SERVICE CHARGING SYSTEM LIGHT CAME ON. A FEW MINUTES LATER AS I WAS BACKING INTO A PARKING SPOT IN A PARKING LOT AT WORK THE CAR SHUT OFF AND WOULD NOT RESTART. I HAD THE CAR TOWED HOME AND A MECHANIC LOOKED AT IT AND SEEN THAT THE ENGINE WAS HYDRO-LOCKED WHICH HE WAS ABLE TO UNLOCK. AFTER CHECKING THE SPARK PLUGS, COILS,... Read more
Incident date: Nov 15, 2016
WHILE DRIVING ON A CITY STREET AT 20 MPH THE ENGINE STARTED KNOCKING AND THE SERVICE CHARGING SYSTEM LIGHT CAME ON. A FEW MINUTES LATER AS I WAS BACKING INTO A PARKING SPOT IN A PARKING LOT AT WORK THE CAR SHUT OFF AND WOULD NOT RESTART. I HAD THE CAR TOWED HOME AND A MECHANIC LOOKED AT IT AND SEEN THAT THE ENGINE WAS HYDRO-LOCKED WHICH HE WAS ABLE TO UNLOCK. AFTER CHECKING THE SPARK PLUGS, COILS,... Read more
Incident date: Jul 22, 2019
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE DOORS FAILED TO OPEN FROM INSIDE THE VEHICLE. THE CONTACT WAS LOCKED INSIDE THE VEHICLE FOR AN HOUR. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM ALLOWED OTHER COMPONENTS TO FUNCTION INCLUDING THE WINDSHIELD WIPERS, THE HEATER, AND THE DOOR LOCKS. THE CONTACT RESEARCHED AND WAS CONCERNED THAT THE SYSTEM WAS HACKED. THE VEHICL... Read more
Incident date: Jul 22, 2019
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE DOORS FAILED TO OPEN FROM INSIDE THE VEHICLE. THE CONTACT WAS LOCKED INSIDE THE VEHICLE FOR AN HOUR. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM ALLOWED OTHER COMPONENTS TO FUNCTION INCLUDING THE WINDSHIELD WIPERS, THE HEATER, AND THE DOOR LOCKS. THE CONTACT RESEARCHED AND WAS CONCERNED THAT THE SYSTEM WAS HACKED. THE VEHICL... Read more
Incident date: Aug 26, 2020
VEHICLE CUTS OFF AFTER DRIVING FOR ABOUT AN HOUR AND A HALF OR TWO AFTER IT GETS HOT FROM DRIVING. THEN HAVE TO WAIT A WHILE LIKE 10 15 MINUTES FOR EVERYTHING TO COOL DOWN AND IT WILL START BACK UP AGAIN NO PROBLEM. DRIVE 5 MINUTES MORE SHUTS DOWN REPEATEDLY. WHEN IT SHUTS DOWN THE DASHBOARD DISPLAYS SERVICE STABILITRAK CONTROL AND SERVICE ANTI THEFT DETERRENT SYSTEM. NOTE. I'VE PUT A NEW STARTER ... Read more
Incident date: Aug 26, 2020
VEHICLE CUTS OFF AFTER DRIVING FOR ABOUT AN HOUR AND A HALF OR TWO AFTER IT GETS HOT FROM DRIVING. THEN HAVE TO WAIT A WHILE LIKE 10 15 MINUTES FOR EVERYTHING TO COOL DOWN AND IT WILL START BACK UP AGAIN NO PROBLEM. DRIVE 5 MINUTES MORE SHUTS DOWN REPEATEDLY. WHEN IT SHUTS DOWN THE DASHBOARD DISPLAYS SERVICE STABILITRAK CONTROL AND SERVICE ANTI THEFT DETERRENT SYSTEM. NOTE. I'VE PUT A NEW STARTER ... Read more
Incident date: Oct 25, 2019
THE HEAT DOES NOT WORK WHILE IDLING. ONLY HEATS UP WHILE DRIVING. BEGAN AT 20 K MILES.
Incident date: Aug 21, 2020
AIR CONDITIONING JUST STOPPED WORKING. MY 2015 BUICK ENCLAVE JUST TURNED 30,000 MILES. IMAGINE MY SHOCK WHEN I WAS TOLD IT WOULD COST $1,530.83 TO REPAIR. WARRANTY APPEARS TO BE 3 YEARS -30,000 MILES. I'VE NOTICED A LOT OF COMPLAINTS ON LINE REGARDING AIR CONDITIONING PROBLEMS IN THIS MAKE AND MODEL AND WONDERED IF A RECALL HAD TAKEN PLACE. I'VE BEEN A GENERAL MOTORS GAL THROUGH MOST... Read more
Incident date: Aug 28, 2020
SOMETIMES CAR IS DEAD IN THE MORNING, UNABLE TO JUMPSTART, 1 HOUR LATER CAR STARTS RIGHT UP, DRIVES FINE FOR A WHILE THEN DIES, HAS DIED WHILE WAITING AT A STOP SIGN. I HAVE TAKEN IT TO TWO AUTO SHOPS INCLUDING THE DEALER. THE FIRST AUTO SHOP COULD FIND NOTHING WRONG, THE DEALER TOLD ME IT WAS MY BATTERY (WHICH WAS ONLY 1 YEAR OLD). HE REPLACED THE BATTERY BUT MY CAR CONTINUES TO RANDOMLY DIE.
Incident date: Sep 3, 2020
I WAS DRIVING ON THE INTERSTATE AND THE VEHICLE WAS IN CRUISE CONTROL. IT ACTED AS IT WAS ACCELERATING AND THEN THE CRUISE CONTROL QUIT AND I LOST SPEED. I REGAINED SPEED AND THEN IT LURCHED AGAIN; THE CRUISE CONTROL AGAIN WENT OFF. WHEN I APPLIED THE BRAKE TO PULL TO THE SIDE OF THE ROAD, THE ENGINE STARTED TO THROTTLE UP AND ACCELERATE, I HAD TO BRAKE HARDER TO COME TO A FULL STOP.
Incident date: Sep 3, 2020
I WAS DRIVING ON THE INTERSTATE AND THE VEHICLE WAS IN CRUISE CONTROL. IT ACTED AS IT WAS ACCELERATING AND THEN THE CRUISE CONTROL QUIT AND I LOST SPEED. I REGAINED SPEED AND THEN IT LURCHED AGAIN; THE CRUISE CONTROL AGAIN WENT OFF. WHEN I APPLIED THE BRAKE TO PULL TO THE SIDE OF THE ROAD, THE ENGINE STARTED TO THROTTLE UP AND ACCELERATE, I HAD TO BRAKE HARDER TO COME TO A FULL STOP.
Incident date: Aug 18, 2020
MY VEHICLE WAS IN MOTION ON THE HIGHWAY AT AN APPROXIMATE SPEED OF 65MPH AND SUDDENLY I HEARD A STRANGE POP. MY CAR IMMEDIATELY WENT INTO LIMP MODE CAUSING MY SPEED TO DROP TO 25MPH ON A MODERATELY CROWDED INTERSTATE HIGHWAY. DUE TO THE DANGEROUS NATURE OF THIS ISSUE, I DROVE ON THE SHOULDER TO THE CLOSEST EXIT AND DROVE THE CAR TO THE CLOSEST DEALERSHIP. 6 DIFFERENT TROUBLE CODES WERE PULLED ON... Read more