Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jul 25, 2020
07/25/2021 STARTED THE MOTOR, IN STATIONARY IN PERSONAL DRIVEWAY, IN IDLE IT BEGAN TO PUFF THICK WHITE SMOKE FROM THE TAIL PIPE AND EXHAUST MANIFOLD IN THE ENGINE COMPARTMENT. TURNED ENGINE OFF WITHIN 15 SECONDS OF STARTING THE ENGINE. LEFT VEHICLE OFF FOR 24 HRS, AND TRIED TO TURN THE MOTOR BACK ON AND THE ENGINE SEIZED AND WOULD NOT CRANK OVER. TRIED 3-5 ADDITIONAL TIMES TO START ENGINE, WITH TH... Read more
Incident date: Jul 25, 2020
07/25/2021 STARTED THE MOTOR, IN STATIONARY IN PERSONAL DRIVEWAY, IN IDLE IT BEGAN TO PUFF THICK WHITE SMOKE FROM THE TAIL PIPE AND EXHAUST MANIFOLD IN THE ENGINE COMPARTMENT. TURNED ENGINE OFF WITHIN 15 SECONDS OF STARTING THE ENGINE. LEFT VEHICLE OFF FOR 24 HRS, AND TRIED TO TURN THE MOTOR BACK ON AND THE ENGINE SEIZED AND WOULD NOT CRANK OVER. TRIED 3-5 ADDITIONAL TIMES TO START ENGINE, WITH TH... Read more
Incident date: Jan 1, 2021
MY PASSENGER SIDE AIRBAG LIGHT COMES ON THE DASHBOARD TELLING ME THAT MY PASSENGER SIDE AIRBAG IS OFF EVEN WITH SOMEONE SITTING IN THE SEAT. I TESTED IT WITH MY BOYFRIEND SITTING IN THE SEAT HOLDING OUR 40LB DOG. COMBINED, THEY WEIGH OVER 200LBS AND THEN LIGHT ON MY DASHBOARD STILL SAYS THE PASSENGER SIDE AIRBAG IS OFF. THE VEHICLE WAS NOT IN MOTION. IT WAS TURNED ON ASKED PARKED IN THE DRIVEWAY. ... Read more
Incident date: Jan 8, 2021
MY HUSBAND HAD THE KEY IN HIS POCKET UPSTAIRS IN OUR HOUSE. IT ACCIDENTALLY ACTIVATED AT SOME POINT BY HIS BENDING /SITTING. THE CAR REMOTELY STARTED AND WE DID NOT HEAR IT. ONLY BECAUSE OUR PETS BECAME UPSET DID WE DISCOVER THE RUNNING CAR IN OUR CLOSED GARAGE. WE WERE ABLE TO TURN IT OFF AND VENT THE GARAGE OF CO ACCUMULATION.
Incident date: Dec 1, 2020
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING 35 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE GAS CAP NEEDED TO BE REPLACED. THE CONTACT STATED HE HAD THE REPAIRS COMPLETED BUT SHORTLY AFTER THE FAILURE RECURRED. THE CONTACT ALSO STATED THA... Read more
Incident date: Dec 1, 2020
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING 35 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE GAS CAP NEEDED TO BE REPLACED. THE CONTACT STATED HE HAD THE REPAIRS COMPLETED BUT SHORTLY AFTER THE FAILURE RECURRED. THE CONTACT ALSO STATED THA... Read more
Incident date: Jun 1, 2020
TL* THE CONTACT OWNS A 2014 BUICK ENCLAVE. THE CONTACT STATED THAT THE AIR BAGS SENSOR LIGHT FOR THE FRONT PASSENGER'S SIDE SEAT MALFUNCTIONED WHEN HIS WIFE SAT IN THE SEAT. THE SENSOR FAILED TO REGISTER A PASSENGER IN THE FRONT PASSENGER'S SEAT. THE VEHICLE WAS TAKEN TO BUICK GMC OF WATERTOWN (715 STRAITS TPKE, WATERTOWN, CT 06795, (860) 945-4755) TO BE DIAGNOSED. THE AIR BAG SENSOR WAS RESET. TH... Read more
Incident date: Dec 21, 2020
STEERING STIFFNESS & TIGHTNESS AT LOW SPEED OR HIGH SPEED. STEERING WHEEL TIGHTEN'S UP TO THE POINT WHERE IT'S ALMOST IMPOSSIBLE TO TURN THE WHEEL. EXTREMELY DANGEROUS WHEN DRIVING 50-60 MPH ON THE EXPRESSWAY. JUST PURCHASED THE VEHICLE DEC 19TH 2020. I NOTICED THE PROBLEM WITHIN THE FIRST 2 DAYS CAR DEALER WAS CONTACTED DEC 21ST 2020 IN REGARDS TO THE PROBLEM. CAR WAS DIAGNOSED AT THE DEALER & RE... Read more
Incident date: Dec 21, 2020
STEERING STIFFNESS & TIGHTNESS AT LOW SPEED OR HIGH SPEED. STEERING WHEEL TIGHTEN'S UP TO THE POINT WHERE IT'S ALMOST IMPOSSIBLE TO TURN THE WHEEL. EXTREMELY DANGEROUS WHEN DRIVING 50-60 MPH ON THE EXPRESSWAY. JUST PURCHASED THE VEHICLE DEC 19TH 2020. I NOTICED THE PROBLEM WITHIN THE FIRST 2 DAYS CAR DEALER WAS CONTACTED DEC 21ST 2020 IN REGARDS TO THE PROBLEM. CAR WAS DIAGNOSED AT THE DEALER & RE... Read more
Incident date: Jan 2, 2021
ENGINES STARTED TO PUTTER. THEN ENGINE POWER REDUCED CAME ON. CAR DIED THEN THE SERVICE STABILITRAK CAME ON
Incident date: Jan 2, 2021
ENGINES STARTED TO PUTTER. THEN ENGINE POWER REDUCED CAME ON. CAR DIED THEN THE SERVICE STABILITRAK CAME ON
Incident date: Jan 2, 2021
ENGINES STARTED TO PUTTER. THEN ENGINE POWER REDUCED CAME ON. CAR DIED THEN THE SERVICE STABILITRAK CAME ON
Incident date: Apr 7, 2020
I HAD PURCHASED A 2015 BUICK ENCORE VEHICLE ON MARCH 03, 2020, THAT HAD A "NOT FOR SALE" YELLOW STICKER ON THE WINDSHIELD. I HAD NOTICE THAT THE VEHICLE MADE A THUMPING SOUND UNDER THE HOOD ON THE DRIVER SIDE WHEN RIDING ON THE HIGHWAY. I TOOK IT TO JOHNNY LONDOFF SERVICE DEPT., BUT WAS TOLD THAT NOTHING WAS WRONG WITH IT. IN ADDITION, TO NOTICING THAT THE VEHICLE WOULD ROLL BACKWARDS ON THE SMALL... Read more
Incident date: Apr 7, 2020
I HAD PURCHASED A 2015 BUICK ENCORE VEHICLE ON MARCH 03, 2020, THAT HAD A "NOT FOR SALE" YELLOW STICKER ON THE WINDSHIELD. I HAD NOTICE THAT THE VEHICLE MADE A THUMPING SOUND UNDER THE HOOD ON THE DRIVER SIDE WHEN RIDING ON THE HIGHWAY. I TOOK IT TO JOHNNY LONDOFF SERVICE DEPT., BUT WAS TOLD THAT NOTHING WAS WRONG WITH IT. IN ADDITION, TO NOTICING THAT THE VEHICLE WOULD ROLL BACKWARDS ON THE SMALL... Read more
Incident date: Apr 7, 2020
I HAD PURCHASED A 2015 BUICK ENCORE VEHICLE ON MARCH 03, 2020, THAT HAD A "NOT FOR SALE" YELLOW STICKER ON THE WINDSHIELD. I HAD NOTICE THAT THE VEHICLE MADE A THUMPING SOUND UNDER THE HOOD ON THE DRIVER SIDE WHEN RIDING ON THE HIGHWAY. I TOOK IT TO JOHNNY LONDOFF SERVICE DEPT., BUT WAS TOLD THAT NOTHING WAS WRONG WITH IT. IN ADDITION, TO NOTICING THAT THE VEHICLE WOULD ROLL BACKWARDS ON THE SMALL... Read more
Incident date: Nov 1, 2020
RIGHT SIDE PASSENGER BLIND SPOT DETECTION DOES NOT WORK AND "SERVICE SIDE DETECTION SYSTEM" ERROR MESSAGE NOW APPEARS ON DASHBOARD. UPON REVIEW THIS APPEARS TO BE THE SAME ISSUE THAT AFFECTS THE CHEVY CRUZE OF SAME YEAR FOR WHICH CAMPAIGN #N172097060 WAS ISSUED IN APRIL 2019. THE SENSOR MODULE SEEMS TO HAVE FAILED DUE TO POOR DESIGN THAT ALLOWS WATER TO GET IN EASILY. (THE VERANO IS VIRTUALLY... Read more
Incident date: Nov 1, 2020
RIGHT SIDE PASSENGER BLIND SPOT DETECTION DOES NOT WORK AND "SERVICE SIDE DETECTION SYSTEM" ERROR MESSAGE NOW APPEARS ON DASHBOARD. UPON REVIEW THIS APPEARS TO BE THE SAME ISSUE THAT AFFECTS THE CHEVY CRUZE OF SAME YEAR FOR WHICH CAMPAIGN #N172097060 WAS ISSUED IN APRIL 2019. THE SENSOR MODULE SEEMS TO HAVE FAILED DUE TO POOR DESIGN THAT ALLOWS WATER TO GET IN EASILY. (THE VERANO IS VIRTUALLY... Read more
Incident date: Dec 10, 2020
AT 25 - 30 MPH AND AT 45 - 50 MPH THE CAR SHAKES VIOLENTLY. I TOOK IT TO THE DEALERSHIP FOR A DIAGNOSTIC. THEY SAID THEY KNEW EXACTLY WHAT IT WAS. I NEED A NEW LOWER AND UPPER TRANSMISSION. THAT IS THE RECOMMENDED FIX. THAT IS SOMETHING THAT HAPPENS TO CHEVY TRANSMISSIONS AND THE COST IS $5400. IT SEEMS TO ME THAT IF THIS IS SOMETHING THAT GOES WRONG ALL THE TIME, THAT'S A PROBLEM THAT I D... Read more
Incident date: Dec 28, 2020
MY VEHICLE'S WINDOW CONTROLS AND LOCK CONTROLS ARE NO LONGER WORKING, WHEN LOCKING THE DOOR OR THE WINDOW WILL GO DOWN BUT WILL NOT COME UP. THE REST OF THE WINDOWS CONTROL THROUGHOUT THE CAR WILL NOT WORK AS WELL. THE LIGHTING IN THE CAR FLICKERS IF YOU WOULD PUSH THE LOT OR THE WINDOW CONTROL. ANTERIOR LIGHT IS NO LONGER WORKING. NONE OF THIS WORKS EVEN WHEN PARKED OR DRIVING DOWN THE ROAD.
Incident date: Dec 28, 2020
MY VEHICLE'S WINDOW CONTROLS AND LOCK CONTROLS ARE NO LONGER WORKING, WHEN LOCKING THE DOOR OR THE WINDOW WILL GO DOWN BUT WILL NOT COME UP. THE REST OF THE WINDOWS CONTROL THROUGHOUT THE CAR WILL NOT WORK AS WELL. THE LIGHTING IN THE CAR FLICKERS IF YOU WOULD PUSH THE LOT OR THE WINDOW CONTROL. ANTERIOR LIGHT IS NO LONGER WORKING. NONE OF THIS WORKS EVEN WHEN PARKED OR DRIVING DOWN THE ROAD.
Incident date: Dec 28, 2020
HEADLIGHT KEEPS BURNING OUT. IT HAS BEEN REPLACED 5 TIMES ALSO DRIVER SEAT HEATING WORKS FOR 1 MIN AND TURNS OFF
Incident date: Dec 28, 2020
HEADLIGHT KEEPS BURNING OUT. IT HAS BEEN REPLACED 5 TIMES ALSO DRIVER SEAT HEATING WORKS FOR 1 MIN AND TURNS OFF
Incident date: Dec 28, 2020
HEADLIGHT KEEPS BURNING OUT. IT HAS BEEN REPLACED 5 TIMES ALSO DRIVER SEAT HEATING WORKS FOR 1 MIN AND TURNS OFF
Incident date: Dec 26, 2020
THE VEHICLE STARTED MAKING NOISES AND THE INSTRUMENT PANEL AND SCREEN WENT OUT. THE VEHICLE WAS DRIVABLE, BUT THE ENTIRE INSTRUMENT PANEL WAS OUT. RADIO STOPPED WORKING, MY SCREEN WENT DARK AND THE BACKUP CAMERA DIDN'T WORK. THE FIRST TIME THIS HAPPENED THE VEHICLE WAS STATIONARY AND THE SECOND IT OCCURRED WHILE BACKING OUT A PARKING SPOT.
Incident date: Dec 26, 2020
THE VEHICLE STARTED MAKING NOISES AND THE INSTRUMENT PANEL AND SCREEN WENT OUT. THE VEHICLE WAS DRIVABLE, BUT THE ENTIRE INSTRUMENT PANEL WAS OUT. RADIO STOPPED WORKING, MY SCREEN WENT DARK AND THE BACKUP CAMERA DIDN'T WORK. THE FIRST TIME THIS HAPPENED THE VEHICLE WAS STATIONARY AND THE SECOND IT OCCURRED WHILE BACKING OUT A PARKING SPOT.
Incident date: Dec 26, 2020
THE VEHICLE STARTED MAKING NOISES AND THE INSTRUMENT PANEL AND SCREEN WENT OUT. THE VEHICLE WAS DRIVABLE, BUT THE ENTIRE INSTRUMENT PANEL WAS OUT. RADIO STOPPED WORKING, MY SCREEN WENT DARK AND THE BACKUP CAMERA DIDN'T WORK. THE FIRST TIME THIS HAPPENED THE VEHICLE WAS STATIONARY AND THE SECOND IT OCCURRED WHILE BACKING OUT A PARKING SPOT.
Incident date: Dec 22, 2020
WHILE DRIVING UP TO AN INTERSECTION I APPLIED MY FOOT TO THE BRAKE PEDAL. UPON DOING SO THE PEDAL DID NOT MOVE AS IF IT WAS LOCKED IN PLACE. I APPLIED MORE PRESSURE AS I WAS COMING UP TO THE INTERSECTION AND THEN THE STEERING WHEEL LOCKED IN PLACE AS IF THE CAR WAS OFF. THE BRAKE PEDAL WENT COMPLETELY TO THE FLOOR WITH NO BRAKES BEING APPLIED. I QUICKLY BEGAN PUMPING THE BRAKES WHICH STARTED T... Read more
Incident date: Dec 22, 2020
WHILE DRIVING UP TO AN INTERSECTION I APPLIED MY FOOT TO THE BRAKE PEDAL. UPON DOING SO THE PEDAL DID NOT MOVE AS IF IT WAS LOCKED IN PLACE. I APPLIED MORE PRESSURE AS I WAS COMING UP TO THE INTERSECTION AND THEN THE STEERING WHEEL LOCKED IN PLACE AS IF THE CAR WAS OFF. THE BRAKE PEDAL WENT COMPLETELY TO THE FLOOR WITH NO BRAKES BEING APPLIED. I QUICKLY BEGAN PUMPING THE BRAKES WHICH STARTED T... Read more
Incident date: Dec 24, 2020
THE STABLITRAK LIGHT CAME ON AND VEHICLE HAS A THROBBING COMING FROM REAR OF VEHICLE, TAKING VEHICLE INTO HAVE CHECKED AS WHEN YOU APPLY BRAKES IT IS FELT. THE THROBBING ALSO HAPPENS WHEN VEHICLE IS STATIONARY AND DEALER ADVISED NOT TO DRIVE
Incident date: Dec 24, 2020
THE STABLITRAK LIGHT CAME ON AND VEHICLE HAS A THROBBING COMING FROM REAR OF VEHICLE, TAKING VEHICLE INTO HAVE CHECKED AS WHEN YOU APPLY BRAKES IT IS FELT. THE THROBBING ALSO HAPPENS WHEN VEHICLE IS STATIONARY AND DEALER ADVISED NOT TO DRIVE
Incident date: Dec 8, 2020
BRAKES ARE NOISY MORE GOING IN REVERSE. DEALER ORDERED UPDATED FRONT BRAKES ON 12/8/2020 AND AS OF 12/23/2020 THEY HAVE NOT BEEN RECEIVED AND DO NOT HAVE A DATE WHEN THEY WILL BE IN. TRIED TO CALL GM CUSTOMER SERVICE BUT THEY DO NOT ANSWER THE PHONE. ALSO WHEN THE CAR WAS IN THE REPAIR SHOP THEY COMPLETED RECALLS #'S A202310450, A202295530 & A202301230. ALSO I NEVER RECEIVED ANY NOTICES ON ANY REC... Read more
Incident date: Dec 1, 2020
SOMETIMES WHILE CORNERING, ALMOST ALWAYS A RIGHT CORNER, MY CAR WILL ACT LIKE ANTI SKID IS ENABLED...I LOSE POWER AND SLOW WAY DOWN,, THEN MY CAR SPEEDS BACK UP ON ITS OWN, IT DOES IT WHILE ENGAGED TO ANTI SKID OR NOT. WHEN I PUT BRAND NEW TIRES ON, IT QUIT DOING IT, BUT IT'S DOING IT AGAIN. I HAVE HAD THIS CAR INTO THE DEALER WITH THIS COMPLAINT ABOUT 3 YEARS AGO...NO ISSUES OR RECALLS WERE ON FI... Read more
Incident date: Nov 7, 2020
BOTH TRAILING ARMS IN THE REAR SUSPENSION HAVE FAILED TO DUE TO RUST. THE FAILURE OF AT LEAST ONE OF THE TWO TRAILING ARMS OCCURRED WHEN TRAVELING ACROSS A BUMP IN THE ROAD AT LOW SPEED WHILE ON A LONG DISTANCE TRIP. THE 2007 BUICK RAINIER HAD A HISTORY OF BEING IN PENNSYLVANIA. THE USE OF SALT DURING THE WINTER MONTHS WAS THE LIKELY CAUSE OF THE FAILURES. THE FAILING OF THE TRAILING ARMS RESULTED... Read more
Incident date: Nov 26, 2020
HAD ACCIDENT, WHERE I WAS HIT FROM THE FRONT DRIVER SIDE, AFTER THAT IMPACT I WAS STRUCK IN THE REAR, WHICH TOTALED THE CAR. ME AND A PASSAGE WAS TOSSED AROUND LIKE RAG DOLLS. THE SEAT BELT ON THE PASSAGE SIDE DID NOT HOLD IN PLACE CAUSING HER HEAD TO STRIKE THE WINDSHIELD TWICE, NO AIRBAGS DEPLOYED FROM SIDE FRONT BACK NONE WHICH WOULD OF KEPT HER AND I FROM BEING TOSSED AROUND, THIS ... Read more
Crash
2 injured
Incident date: Nov 26, 2020
HAD ACCIDENT, WHERE I WAS HIT FROM THE FRONT DRIVER SIDE, AFTER THAT IMPACT I WAS STRUCK IN THE REAR, WHICH TOTALED THE CAR. ME AND A PASSAGE WAS TOSSED AROUND LIKE RAG DOLLS. THE SEAT BELT ON THE PASSAGE SIDE DID NOT HOLD IN PLACE CAUSING HER HEAD TO STRIKE THE WINDSHIELD TWICE, NO AIRBAGS DEPLOYED FROM SIDE FRONT BACK NONE WHICH WOULD OF KEPT HER AND I FROM BEING TOSSED AROUND, THIS ... Read more
Crash
2 injured
Incident date: Mar 14, 2020
EVERY TIME I TURN ON MY LEFT OR RIGHT TURN SIGNAL IT SHORTS OUT.... TOOK TO A MECHANIC AND HE DID SOME RE WIRING AND IT WORKED FOR A LITTLE BIT THEN STARTED TO HAPPEN AGAIN.... I DON'T WANT TO SPEND A BUNCH OF MONEY ON IT ANYMORE. WHAT SHOULD I DO?
Incident date: Mar 14, 2020
EVERY TIME I TURN ON MY LEFT OR RIGHT TURN SIGNAL IT SHORTS OUT.... TOOK TO A MECHANIC AND HE DID SOME RE WIRING AND IT WORKED FOR A LITTLE BIT THEN STARTED TO HAPPEN AGAIN.... I DON'T WANT TO SPEND A BUNCH OF MONEY ON IT ANYMORE. WHAT SHOULD I DO?
Incident date: Mar 14, 2020
EVERY TIME I TURN ON MY LEFT OR RIGHT TURN SIGNAL IT SHORTS OUT.... TOOK TO A MECHANIC AND HE DID SOME RE WIRING AND IT WORKED FOR A LITTLE BIT THEN STARTED TO HAPPEN AGAIN.... I DON'T WANT TO SPEND A BUNCH OF MONEY ON IT ANYMORE. WHAT SHOULD I DO?
Incident date: Dec 21, 2020
IT ALL STARTED WITH THE SIDE DETECTION SYSTEM. TOLD ME TO HAVE IT SERVICED, AS I WAS ON THE HIGH WAY THE ELECTRICAL STATED GOING CRAZY. GAUGES GOING BACK AND FOURTH CONSTANTLY, RADIO TURNED OFF, FANS TURNED OFF, AND BLIND SPOTS KEPT BLINKING. THE MECHANIC FOUND A CORROSION ISSUE. THEY WERE ABLE TO UNPLUG IT BUT IT ALSO MADE IT SO MY REAR BRAKE LIGHT ON THE RIGHT WOULD NOT WORK (WHICH IS ILLEGAL). ... Read more
Incident date: Dec 21, 2020
IT ALL STARTED WITH THE SIDE DETECTION SYSTEM. TOLD ME TO HAVE IT SERVICED, AS I WAS ON THE HIGH WAY THE ELECTRICAL STATED GOING CRAZY. GAUGES GOING BACK AND FOURTH CONSTANTLY, RADIO TURNED OFF, FANS TURNED OFF, AND BLIND SPOTS KEPT BLINKING. THE MECHANIC FOUND A CORROSION ISSUE. THEY WERE ABLE TO UNPLUG IT BUT IT ALSO MADE IT SO MY REAR BRAKE LIGHT ON THE RIGHT WOULD NOT WORK (WHICH IS ILLEGAL). ... Read more
BUICK
LUCERNE
(2011) - SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Dec 21, 2020
Incident date: Sep 3, 2020
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE BRAKE LINE WAS FRACTURED. THE CONTACT NOTICED THE FAILURE WHILE HIS WIFE WAS REVERSING OUT OF A PARKING SPACE WITH THE BRAKE PEDAL DEPRESSED. THE CONTACT STATED THAT THE BRAKE PEDAL WENT TO THE FLOORBOARD. THE CONTACT ADDED BRAKE FLUID TO THE VEHICLE AND DROVE TO HIS DESTINATION. THE VEHICLE WAS LATER TAKEN ... Read more
Incident date: Sep 3, 2020
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE BRAKE LINE WAS FRACTURED. THE CONTACT NOTICED THE FAILURE WHILE HIS WIFE WAS REVERSING OUT OF A PARKING SPACE WITH THE BRAKE PEDAL DEPRESSED. THE CONTACT STATED THAT THE BRAKE PEDAL WENT TO THE FLOORBOARD. THE CONTACT ADDED BRAKE FLUID TO THE VEHICLE AND DROVE TO HIS DESTINATION. THE VEHICLE WAS LATER TAKEN ... Read more
Incident date: Dec 20, 2020
I AM TOLD BY GRAFF CHEVROLET, OKEMOS, MI, THAT AT ONLY 63,000 MILES, MY REAR TOE LINK ADJUSTMENTS ARE SEPARATING AND NEEDS TO BE REPLACED AT A COST OF $407 PLUS A $90 WHEEL ALIGNMENT PLUS TAX. IN MY RESEARCH, I SEE THAT THE GM CADILLAX SRX HAS HAD THE SAME ISSUE. I AM CONCERNED FOR MY SAFETY FIRST OFF, BUT ALSO BELIEVE GM SHOULD RECALL AND WARRANTY THESE PARTS.
Incident date: Sep 23, 2019
CAR WOULDN'T START KEPT TRYING TO START IT AND IT WOULD MAKE A CLICKING NOISE AND THEN ALL OF A SUDDEN A SMALL ELECTRICAL FIRE STAFFED IN THE FUSE BOX IN THE REAR SEAT OF CAR
Fire
Incident date: Jul 15, 2018
FACTORY WHEEL RIMS CONSTANTLY LOOSE AIR AT THE EDGE/ NEED OF THE RIMS. AFTER ATTEMPTS TO RESOLVE THE PROBLEM HAD FAILED. SOME RESEARCH, APPARENTLY THIS IS A COMMON ISSUE WITH THESE FACTORY RIMS. THE ISSUE IS, RIM MATERIAL DETERIORATION/ PITTING AT THE TIRE NEED AREA. ADDING AIR EVERY WEEK. WHY WOULD THIS NOT BE A SAFETY ISSUE?
Incident date: Feb 2, 2020
STEERING WHEEL JERKS BACK ON AUTO START AFTER AUTO STOP. EXTREMELY DANGEROUS THE ISSUES HAPPENED WHILE DRIVING AND AT RANDOM. REPORTED THE ISSUE EARLY FEBRUARY 2020 AGAIN IN EARLY MAY 2020 AFTER FAILURE TO DUPLICATE THE ISSUE BY THE SERVICE DEPARTMENT.REPORTED THE ISSUE AGAIN EARLY OCTOBER AFTER THE ISSUE WAS WORSE. ACCORDING TO GM FIELD SPECIALIST THE STEERING RACK WAS THE ISSUE, IT WAS REPLACED... Read more
Incident date: Feb 2, 2020
STEERING WHEEL JERKS BACK ON AUTO START AFTER AUTO STOP. EXTREMELY DANGEROUS THE ISSUES HAPPENED WHILE DRIVING AND AT RANDOM. REPORTED THE ISSUE EARLY FEBRUARY 2020 AGAIN IN EARLY MAY 2020 AFTER FAILURE TO DUPLICATE THE ISSUE BY THE SERVICE DEPARTMENT.REPORTED THE ISSUE AGAIN EARLY OCTOBER AFTER THE ISSUE WAS WORSE. ACCORDING TO GM FIELD SPECIALIST THE STEERING RACK WAS THE ISSUE, IT WAS REPLACED... Read more
Incident date: Feb 2, 2020
STEERING WHEEL JERKS BACK ON AUTO START AFTER AUTO STOP. EXTREMELY DANGEROUS THE ISSUES HAPPENED WHILE DRIVING AND AT RANDOM. REPORTED THE ISSUE EARLY FEBRUARY 2020 AGAIN IN EARLY MAY 2020 AFTER FAILURE TO DUPLICATE THE ISSUE BY THE SERVICE DEPARTMENT.REPORTED THE ISSUE AGAIN EARLY OCTOBER AFTER THE ISSUE WAS WORSE. ACCORDING TO GM FIELD SPECIALIST THE STEERING RACK WAS THE ISSUE, IT WAS REPLACED... Read more
Incident date: Feb 2, 2020
WHILE BEING DRIVEN THE VEHICLES TRANSMISSION FAILS TO SHIFT GEARS WHILE RPMS ARE REGISTERED THE TRANSMISSION FAILS TO RESPOND AND LACKS POWER. I WAS FORCED TO SHIFT MANUALLY TO TRY AND GET THE GEARS TO SHIFT WITH NO LUCK AFTER QUICKLY MAKING THE SWITCH BETWEEN AUTOMATIC TO MANUAL TWICE THE AUTOMATIC TRANSMISSION RESPONDED WITH A LOUD CLANK AS IF THE SEMI BEHIND ME HAD HIT ME AND THE RESPONDED WI... Read more