Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Feb 3, 2021
2/3/2021 I WAS DRIVING WITH MY DAUGHTER TODAY. SHE WAS DRIVING AND WE WERE APPROACHING A LEFT HAND TURN AT AN INTERSECTION. WE HAD A GREEN LIGHT AND I COULD SEE THAT HER FOOT WAS ON THE BRAKE. SHE STARTED THE TURN WITH HER FOOT STILL ON THE BRAKE. THE VEHICLE ACCELERATED WHILE HER FOOT WAS ON THE BRAKE AND THE STEERING WASN'T RESPONDING. WE HIT A TELEPHONE POLE. THIS VEHICLE WAS PURCHASED LESS TH... Read more
Crash
Incident date: Feb 3, 2021
2/3/2021 I WAS DRIVING WITH MY DAUGHTER TODAY. SHE WAS DRIVING AND WE WERE APPROACHING A LEFT HAND TURN AT AN INTERSECTION. WE HAD A GREEN LIGHT AND I COULD SEE THAT HER FOOT WAS ON THE BRAKE. SHE STARTED THE TURN WITH HER FOOT STILL ON THE BRAKE. THE VEHICLE ACCELERATED WHILE HER FOOT WAS ON THE BRAKE AND THE STEERING WASN'T RESPONDING. WE HIT A TELEPHONE POLE. THIS VEHICLE WAS PURCHASED LESS TH... Read more
Crash
Incident date: Feb 3, 2021
2/3/2021 I WAS DRIVING WITH MY DAUGHTER TODAY. SHE WAS DRIVING AND WE WERE APPROACHING A LEFT HAND TURN AT AN INTERSECTION. WE HAD A GREEN LIGHT AND I COULD SEE THAT HER FOOT WAS ON THE BRAKE. SHE STARTED THE TURN WITH HER FOOT STILL ON THE BRAKE. THE VEHICLE ACCELERATED WHILE HER FOOT WAS ON THE BRAKE AND THE STEERING WASN'T RESPONDING. WE HIT A TELEPHONE POLE. THIS VEHICLE WAS PURCHASED LESS TH... Read more
Crash
Incident date: Feb 1, 2021
AIR BAG SYSTEM KEEPS COMING ON THE DEALER SAYS IT'S MY FAULT AND THEY CAN'T DO NOTHING ABOUT IT I HAVE A KID AND IT'S NOT SAFE MY AIRBAG CAN DEPLOY ANYTIME.
Incident date: Feb 1, 2021
AIR BAG SYSTEM KEEPS COMING ON THE DEALER SAYS IT'S MY FAULT AND THEY CAN'T DO NOTHING ABOUT IT I HAVE A KID AND IT'S NOT SAFE MY AIRBAG CAN DEPLOY ANYTIME.
Incident date: Feb 1, 2021
AIR BAG SYSTEM KEEPS COMING ON THE DEALER SAYS IT'S MY FAULT AND THEY CAN'T DO NOTHING ABOUT IT I HAVE A KID AND IT'S NOT SAFE MY AIRBAG CAN DEPLOY ANYTIME.
Incident date: Jan 8, 2018
MY VEHICLE BATTERY WILL NOT HOLD A CHARGE AFTER SEVERAL REPLACEMENT BATTERIES THE VEHICLE BATTERY IS COMPLETELY DRAINED OVERNIGHT AND WILL NOT START. I MUST GET A BOOST WITH CABLES OR THE BATTERY HAS TO BE COMPLETELY RECHARGED OR REPLACED
Incident date: Feb 2, 2021
DOORS WILL NOT LOCK WITH EITHER THE FOB OR THE INTERIOR LOCK BUTTON ON EITHER DOORS. I'M READING ON LINE OF SIMILAR ISSUES WITH THIS MODEL WHERE DOORS WILL NOT UNLOCK!
Incident date: Jan 28, 2021
SAYS SERVICE AIG BAG THIS IS NOT SAFE..
BUICK
RENDEZVOUS
(2004) - FUEL/PROPULSION SYSTEM
Jan 31, 2021
Incident date: Nov 23, 2020
MY GRANDSON AND I WERE SHOPPING, THEN I FILLED MY GAS TANK. WE THEN WENT INTO THE GROCERY STORE CAME OUT, SMELLED GAS AND LOOKED UNDER CAR. IT IS LEAKING GAS, WE HURRIED HOME--WENT FROM FULL TANK TO 1/4 FULL TANK IN 58 MILES. IT IS SITTING AND NOT DRIVEN. AND I HAVE A 2003 RENDEZVOUS THAT HAS A GAS SMELL THAT IS VERY STRONG BUT HASN'T LEADED OUT GAS YET.
Incident date: Jan 24, 2021
THE TRANSMISSION RARELY SLIPS CAUSING A DANGEROUS SITUATION. I MUST PULL OVER SHIFT OFF THE VEHICLE AND START IT AGAIN. *TR
Incident date: Jan 24, 2021
THE TRANSMISSION RARELY SLIPS CAUSING A DANGEROUS SITUATION. I MUST PULL OVER SHIFT OFF THE VEHICLE AND START IT AGAIN. *TR
Incident date: Jan 2, 2021
TRANSMISSION SHUDDER 2 ND GEAR MAYBE BAD WAVE PLATE DUV IS IN MOTION TO NOTICE SHUDDER AT 20 TO 30 MPH CAR IS 94.000 MILES
Incident date: Nov 29, 2020
I FILED A COMPLIANT JAN. 25, 2021 (#11389775) IN REFERENCE TO MY CAR STALLING. WHICH HAS BEEN CONTINUOUSLY HAPPENING THE MAJORITY OF THE TIME I HAVE OWNED THE VEHICLE. I WAS CONTACTED BY MY MECHANIC THAT MY PROBLEM FITS THE ISSUES ON RECALL #13V173000 WHICH MY VIN # DOES NOT PULL AS A RECALL. I CALLED GM LAST YEAR IN REFERENCE TO THE SAME ISSUE WHICH THEY STATED BECAUSE MY VIN WAS NOT INCLUDED ... Read more
Incident date: Nov 29, 2020
I FILED A COMPLIANT JAN. 25, 2021 (#11389775) IN REFERENCE TO MY CAR STALLING. WHICH HAS BEEN CONTINUOUSLY HAPPENING THE MAJORITY OF THE TIME I HAVE OWNED THE VEHICLE. I WAS CONTACTED BY MY MECHANIC THAT MY PROBLEM FITS THE ISSUES ON RECALL #13V173000 WHICH MY VIN # DOES NOT PULL AS A RECALL. I CALLED GM LAST YEAR IN REFERENCE TO THE SAME ISSUE WHICH THEY STATED BECAUSE MY VIN WAS NOT INCLUDED ... Read more
Incident date: Nov 1, 2019
TRUNK RANDOMLY OPENS. IT HAS HAPPENED MANY TIMES AND MY KEY FOB IS NOT IN MY POCKET. I KEEP IT ON A CLIP ON MY PURSE WHEN NOT IN USE. ONCE I NOTICED THE ALERT IN MY CAR POPPED UP ON MY DISPLAY WHILE DRIVING @ 55 MPH AND I DID STOP AND CLOSED THE TRUNK. MOST OF THE TIME CAR HAS BEEN STATIONARY. ONCE IT MUST HAVE BEEN OPENED DURING THE NIGHT AND IT RAINED. WHOLE TRUNK WAS VERY WET. SEVERA... Read more
Incident date: Jan 19, 2021
AT 77,136 MILES, ENGINE OVERHEATED WITHOUT WARNING WHILE DRIVING. CAR TOWED, RADIATOR REPLACED. AT 126,700 MILES, WHILE IDLING, CAR OVERHEATED. DRIVER PULLED OVER AND TURNED OFF ENGINE X 30 MINUTES. DROVE 1.5 MI WHEN CAR BEGAN SPUTTERING, BEEPING, AND SMOKING. CAR TOWED TO DEALERSHIP. REQUIRED NEW RADIATOR, WATER PUMP AND ENGINE BLOCK.
Incident date: Jan 24, 2021
SERVICE: POWER STEERING DRIVE WITH CARE AS I TURNED ON MY STREET. AS I TURNED TO PARK THE STEERING WHEEL WAS VERY HARD TO TURN. WENT TO CHECK POWER STEERING FLUID, NO POWER STEERING PUMP. THIS VEHICLE HAS ELECTRIC POWER STEERING, HOWEVER FUSE #23 IS A 10 AM FUSE BUT IT WAS GOOD. THERE IS NO 80 AMP FUSE ON THE BATTERY POST. THIS IS A HAZARD AND SHOULD BE FIXED.
Incident date: Jan 10, 2021
WITH ESTIMATING MY MONTHS OVER A SPAN OF 4 MONTHS I HAD MY TURBO CHARGER REPLACEDBECAUSE IT HAD GONE BAD. I WAS OUT OF TOWN THE LIGHT CAME ON. AND WHEN I RETURN I TOOK IT TO THE SHOP THEY DIAGNOSE IT AND SAID IT WAS A TURBO CHARGER. I HAD AN EXTENDED WARRANTY ON THE CAR SO THEY REPLACE THE TURBO CHARGER WITH NO PROBLEMS GIVE ME A RENTAL WITH NO PROBLEMS EVERYTHING WAS COVERED.. AND A MONTH AND A H... Read more
Incident date: Jan 10, 2021
WITH ESTIMATING MY MONTHS OVER A SPAN OF 4 MONTHS I HAD MY TURBO CHARGER REPLACEDBECAUSE IT HAD GONE BAD. I WAS OUT OF TOWN THE LIGHT CAME ON. AND WHEN I RETURN I TOOK IT TO THE SHOP THEY DIAGNOSE IT AND SAID IT WAS A TURBO CHARGER. I HAD AN EXTENDED WARRANTY ON THE CAR SO THEY REPLACE THE TURBO CHARGER WITH NO PROBLEMS GIVE ME A RENTAL WITH NO PROBLEMS EVERYTHING WAS COVERED.. AND A MONTH AND A H... Read more
Incident date: Sep 21, 2020
THE BRAKE ASSIST CONTINUES TO FAIL AND IS A SAFETY HAZARD. IT FAILS UNEXPECTED SO OFTEN THAT IT IS DANGEROUS AND WE ARE SOMEWHAT AFRAID TO DRIVE THIS VEHICLE. THIS ISSUE BEGAN A FEW WEEKS AFTER PURCHASED. REQUEST AN URGENT FIX OR THE OPPORTUNITY TO RETURN THIS VEHICLE FOR A DIFFERENT SAFER VEHICLE.
Incident date: Jan 23, 2021
THE THROTTLE - POSITION SENSOR IS NOT WORKING PROPERLY AND ENGINE STARTED ACTING UP WHILE DRIVING
Incident date: Jan 23, 2021
THE THROTTLE - POSITION SENSOR IS NOT WORKING PROPERLY AND ENGINE STARTED ACTING UP WHILE DRIVING
Incident date: Jan 23, 2021
THE THROTTLE - POSITION SENSOR IS NOT WORKING PROPERLY AND ENGINE STARTED ACTING UP WHILE DRIVING
Incident date: Nov 29, 2020
WHILE DRIVING MY CAR ON THE HIGHWAY THE CAR WOULD COMPLETELY POWER DOWN. AFTER SITTING IN THE EMERGENCY LANE FOR AN HOUR THE CAR WOULD START AND OPERATE AS IF NOTHING WAS WRONG. I HAVE HAD THE CAR FOR ALMOST 5 YEARS AND THIS HAS BEEN HAPPENING THE MAJORITY OF THE TIME. I HAVE SPENT OVER $6000 IN REPAIRS WITH NO SUCCESS.
Incident date: Nov 29, 2020
WHILE DRIVING MY CAR ON THE HIGHWAY THE CAR WOULD COMPLETELY POWER DOWN. AFTER SITTING IN THE EMERGENCY LANE FOR AN HOUR THE CAR WOULD START AND OPERATE AS IF NOTHING WAS WRONG. I HAVE HAD THE CAR FOR ALMOST 5 YEARS AND THIS HAS BEEN HAPPENING THE MAJORITY OF THE TIME. I HAVE SPENT OVER $6000 IN REPAIRS WITH NO SUCCESS.
Incident date: Jan 23, 2021
I WAS DRIVING HOME APPROX 6:00 PM AS I WAS STARTING ON L75 MY BUICK 2020GX WITH LESS THAN 300 MILES STARTED TO SPEED UP TO A VERY FAST MY BRAKES DID NOT SLOW ME DOWN THE CAR KEPT SPEEDING UP I WAS VERY SCARED WHEN THE CAR KEPT GOING FASTER NOW I AM SCARED TO DRIVE IT THERE WAS ALMOST A CRASH TRYING TO SLOW DOWN
Incident date: Jan 23, 2021
I WAS DRIVING HOME APPROX 6:00 PM AS I WAS STARTING ON L75 MY BUICK 2020GX WITH LESS THAN 300 MILES STARTED TO SPEED UP TO A VERY FAST MY BRAKES DID NOT SLOW ME DOWN THE CAR KEPT SPEEDING UP I WAS VERY SCARED WHEN THE CAR KEPT GOING FASTER NOW I AM SCARED TO DRIVE IT THERE WAS ALMOST A CRASH TRYING TO SLOW DOWN
Incident date: Jan 23, 2021
I WAS DRIVING HOME APPROX 6:00 PM AS I WAS STARTING ON L75 MY BUICK 2020GX WITH LESS THAN 300 MILES STARTED TO SPEED UP TO A VERY FAST MY BRAKES DID NOT SLOW ME DOWN THE CAR KEPT SPEEDING UP I WAS VERY SCARED WHEN THE CAR KEPT GOING FASTER NOW I AM SCARED TO DRIVE IT THERE WAS ALMOST A CRASH TRYING TO SLOW DOWN
Incident date: Nov 13, 2020
THE FRONT HEADLIGHTS AND RUNNING LIGHTS JUST GO OFF FOR NO REASON. WHEN DRIVING HOME ON NIGHT THE HEADLIGHTS WENT OFF FOR NO REASON. THE NEST DAY, THEY WORKED. THEY CONTINUE TO WORK, BUT THE NIGHT THEY WENT OUT WAS VERY DISTURBING. THE VEHICLE WAS IN MOTION, ON STATE HGWY, GETTING READY TO TURN TO THE RIGHT.
Incident date: Nov 13, 2020
THE FRONT HEADLIGHTS AND RUNNING LIGHTS JUST GO OFF FOR NO REASON. WHEN DRIVING HOME ON NIGHT THE HEADLIGHTS WENT OFF FOR NO REASON. THE NEST DAY, THEY WORKED. THEY CONTINUE TO WORK, BUT THE NIGHT THEY WENT OUT WAS VERY DISTURBING. THE VEHICLE WAS IN MOTION, ON STATE HGWY, GETTING READY TO TURN TO THE RIGHT.
Incident date: May 1, 2016
OUT OF KNOW WHERE MY BREAKING SYSTEM JUST DECIDED TO STOP MY AUTOMOBILE. I HAD BROUGHT MY CAR BACK TO THE DEALERSHIP PROXIMALLY 10 TIMES AND IT STARTED ABOUT A MONTH AFTER I PURCHASED IT FOR THE SAME PROBLEMS. MY NEW ABS SYSTEM MAKES A LOUD NOISE ONCE IT DECIDES TO GO ON. I KNOW THAT SOMETIMES FOR EXAMPLE GOING UNDER A BRIDGES OR GOING AROUND CURVES COULD ACTIVATE MY SYSTEM. THERE IS ABSOLUTELY N... Read more
Incident date: May 1, 2016
OUT OF KNOW WHERE MY BREAKING SYSTEM JUST DECIDED TO STOP MY AUTOMOBILE. I HAD BROUGHT MY CAR BACK TO THE DEALERSHIP PROXIMALLY 10 TIMES AND IT STARTED ABOUT A MONTH AFTER I PURCHASED IT FOR THE SAME PROBLEMS. MY NEW ABS SYSTEM MAKES A LOUD NOISE ONCE IT DECIDES TO GO ON. I KNOW THAT SOMETIMES FOR EXAMPLE GOING UNDER A BRIDGES OR GOING AROUND CURVES COULD ACTIVATE MY SYSTEM. THERE IS ABSOLUTELY N... Read more
Incident date: May 1, 2016
OUT OF KNOW WHERE MY BREAKING SYSTEM JUST DECIDED TO STOP MY AUTOMOBILE. I HAD BROUGHT MY CAR BACK TO THE DEALERSHIP PROXIMALLY 10 TIMES AND IT STARTED ABOUT A MONTH AFTER I PURCHASED IT FOR THE SAME PROBLEMS. MY NEW ABS SYSTEM MAKES A LOUD NOISE ONCE IT DECIDES TO GO ON. I KNOW THAT SOMETIMES FOR EXAMPLE GOING UNDER A BRIDGES OR GOING AROUND CURVES COULD ACTIVATE MY SYSTEM. THERE IS ABSOLUTELY N... Read more
Incident date: Jul 14, 2020
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. THE CONTACT STATED THAT BOTH REAR DRIVER AND PASSENGER SIDE SEAT BELTS DO NOT RETRACT UPON DEPRESSION OF THE BRAKE PEDAL. THE CONTACT CALLED SPITZER CHEVROLET COMPANY( 7111 SUNSET STRIP AVE NW, NORTH CANTON, OH 44720) WHERE SHE INFORMED A SERVICE MANAGER ABOUT THE FAILURE. SHE WAS TOLD THAT A REPRESENTATIVE WOULD CALL HER BACK, SHE NEVER RECEIVED A CALL ... Read more
Incident date: Jun 15, 2019
TL* THE CONTACT OWNS A 2012 BUICK VERANO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD INTERMITTENTLY SHUT-OFF WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO LINKED THE FAILURE TO AN UNKNOWN ELECTRICAL DEFECT. THE CONTACT THEN CALLED DAVID CHEVROLET BUICK (10225 NIAGARA FALLS BLVD, NIAGARA FALLS, NY 14304) WHERE SHE WAS PROVIDED AN ESTIMA... Read more
Incident date: Dec 30, 2020
TL* THE CONTACT OWNS A 2018 BUICK ENCORE. THE CONTACT STATED WHILE DRIVING 55 MPH, THE FRONT END OF THE VEHICLE STARTED TO SHAKE AND SHUDDER. THE CONTACT STATED THAT THE STEERING WHEEL TO CEASED AND THE VEHICLE LOSS MOTIVE POWER AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO MARK PORTER CHEVROLET BUICK GMC (42411 CHARLES CHANCEY DRIVE, P... Read more
Incident date: Jan 19, 2021
TL* THE CONTACT OWNS A 2001 BUICK LESABRE. THE CONTACT STATED THAT WHEN HER HUSBAND TURNED THE IGNITION ON, THE VEHICLE MADE A LOUD POPPING NOISE THAT WAS COMING FROM THE ENGINE. THE CONTACTS HUSBAND NOTICED SMOKE WAS COMING FROM UNDER THE HOOD AND WHEN HE LIFT THE HOOD, IT WAS ENGULFED IN FLAMES. THE CONTACTS HUSBAND WAS ABLE TO EXTINGUISHED THE FIRE. THE CONTACT ALSO MENTIONED THAT THE ENGINE WA... Read more
Fire
Incident date: Dec 11, 2019
AIRBAG WARNING LIGHT STARTED COMING ON INTERMITTENTLY AND NOW REMAINS ON. ACCORDING TO THE LOCAL DEALER (CHEVROLET OF CANTON, GA) THE AIRBAG WARNING LIGHT IS COMING ON DUE TO A FAULTY WIRE. THIS APPEARS TO BE THE SAME ISSUE THAT RESULTED IN A RECALL FOR 2008-2013 BUICK ENCLAVES. CAR HAS APPROXIMATELY 54,000 MILES AND WE ARE THE ORIGINAL OWNERS.
Incident date: Jan 26, 2020
WATER SEEMS TO BE LEAKING IN HEADLIGHTS, CAUSING BLOWOUT HEADLIGHT HID.
Incident date: Apr 1, 2020
WHEN I PURCHASED THIS VEHICLE I NOTICED SQUEAKING OF BRAKES AND PROBLEMS ECCENTRICALLY WITH WIPERS AND BACK GATE LIGHT OPEN CLOSE LIGHT, REPORTED TO TEXIAN DEALER AND NOTHING WAS DONE, CAR OF COURSE IN MOTION AND MOVING. LATER AFTER COMPLAIN OF PROBLEMS TEXAN DEALER RESPONDED TO DEAF EARS, I TOLD THEM I DID NOT WANT THIS VEHICLE AND THEY WOULD DO NOTHING AND NEVER DID. I WENT TO ANOTHER DEALER(DEM... Read more
Incident date: Apr 1, 2020
WHEN I PURCHASED THIS VEHICLE I NOTICED SQUEAKING OF BRAKES AND PROBLEMS ECCENTRICALLY WITH WIPERS AND BACK GATE LIGHT OPEN CLOSE LIGHT, REPORTED TO TEXIAN DEALER AND NOTHING WAS DONE, CAR OF COURSE IN MOTION AND MOVING. LATER AFTER COMPLAIN OF PROBLEMS TEXAN DEALER RESPONDED TO DEAF EARS, I TOLD THEM I DID NOT WANT THIS VEHICLE AND THEY WOULD DO NOTHING AND NEVER DID. I WENT TO ANOTHER DEALER(DEM... Read more
Incident date: Apr 1, 2020
WHEN I PURCHASED THIS VEHICLE I NOTICED SQUEAKING OF BRAKES AND PROBLEMS ECCENTRICALLY WITH WIPERS AND BACK GATE LIGHT OPEN CLOSE LIGHT, REPORTED TO TEXIAN DEALER AND NOTHING WAS DONE, CAR OF COURSE IN MOTION AND MOVING. LATER AFTER COMPLAIN OF PROBLEMS TEXAN DEALER RESPONDED TO DEAF EARS, I TOLD THEM I DID NOT WANT THIS VEHICLE AND THEY WOULD DO NOTHING AND NEVER DID. I WENT TO ANOTHER DEALER(DEM... Read more
Incident date: Jan 10, 2021
JAN. 10 AT 8 AM MY DAUGHTER AND I LEFT SALT LAKE CITY TO DRIVE HOME TO LAS VEGAS. AT 8 AM, EVERYTHING WAS FINE, NO NOISE FROM THE VEHICLE NO CLANKING, NO SMELL. I COULD DO U TURNS AND SHARP TURNS TO PARK THE VEHICLE BEFORE STOPPING TO GET A BAGEL. WE ENTERED THE 15 SOUTH TO HEAD HOME, WE ARE DRIVING AT SPEEDS OF 70-80MPH. AT APPROXIMATELY 11:00AM WE ARE REACHING THE TOWN OF BEAVER, UTAH. I NEEDED ... Read more
Incident date: Jan 4, 2021
FRONT PASSENGER DOOR LATCH HAS COME LOOSE MULTIPLE TIMES WHILE IN THE VEHICLE. IT TEMPORARILY FIXES ITSELF, THEN RANDOMLY OCCURS AGAIN. DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. THIS IS DEFINITELY A HAZARD IN AN ACCIDENT. THIS ISN'T THE FIRST LUCERNE THAT I'VE DRIVEN WITH THIS PROBLEM AND IT'S QUITE COMMON. THERE IS NO SAFETY LOCK ON THE DOOR FOR THIS TO KEEP HAPPENING.
Incident date: Jan 1, 2016
TL* THE CONTACT OWNS A 2002 BUICK LESABRE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE SMOKE WAS PRESENT COMING FROM UNDER THE HOOD AND A BURNING ODOR WAS PRESENT INSIDE THE CABIN OF THE VEHICLE. UPON INSPECTION IT WAS DETERMINED THE ENGINE VALVE COVER WAS FAULTY AND OIL HAD LEAKED ONTO THE EXHAUST MANIFOLD. THE LOCAL DEALER WALLINGFORD BUICK LOCATED AT 1122 OLD NORTH COLONY RD, WALLINGFOR... Read more
Fire
Incident date: Nov 30, 2020
DIODE DYNAMICS. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 20E.077. *LD THE CONSUMER STATED THE DEALER WANTED TO CHARGE A FEE FOR THE HEADLIGHT BULB RECALL REPAIR.*JS
Incident date: Jan 10, 2020
AUTOMATIC LIFT GATE LIFTS UP JUST FINE AND AS YOUR PUTTING STUFF IN THE HATCH IT COLLAPSES ON TOP OF YOU
Incident date: Jul 25, 2020
07/25/2021 STARTED THE MOTOR, IN STATIONARY IN PERSONAL DRIVEWAY, IN IDLE IT BEGAN TO PUFF THICK WHITE SMOKE FROM THE TAIL PIPE AND EXHAUST MANIFOLD IN THE ENGINE COMPARTMENT. TURNED ENGINE OFF WITHIN 15 SECONDS OF STARTING THE ENGINE. LEFT VEHICLE OFF FOR 24 HRS, AND TRIED TO TURN THE MOTOR BACK ON AND THE ENGINE SEIZED AND WOULD NOT CRANK OVER. TRIED 3-5 ADDITIONAL TIMES TO START ENGINE, WITH TH... Read more