Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Feb 20, 2021
SERVICE AIR BAG MAINTENANCE WARNING ⚠️
Incident date: Mar 3, 2019
TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT WAS DRIVING AT 45 MPH, WHEN HE DETECTED A BURNING ODOR AND SAW SMOKE COMING FROM UNDER THE HOOD. THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AS A FALSE SENSOR, OIL LEAK, AND BRAKE FLUID LEAK. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE CONTACT RECEIVED NHTSA CAMPAIGN ... Read more
Fire
Incident date: Feb 26, 2021
BRAKES FAILED. BRAKE FLUID LEAK OUT OF A SPLIT BRAKE LINE. I WAS DRIVING CAR FOR MULTIPLE STOPS. NO PROBLEMS. CAME TO A STOP LIGHT PUSH DOWN ON BRAKE. FOUND PRESSURE AND THEN IT RELEASE AND THE PEDAL WENT STRAIGHT TO THE FLOOR. ADDED BRAKE FLUID. IT IMMEDIATELY LEAKED OUT. INVESTIGATION FOUND A SPLIT IN THE BRAKE LINE.
Incident date: Feb 12, 2021
ALMOST ALL MAKES AND MODELS OF MY VEHICLE YEAR ARE PART OF A RECALL FOR THE TRANSMISSION CONTROL MODULE, BUT NOT MINES. TRANSMISSION CONTROL MODULE WENT OUT IN MY VEHICLE AND ALL THOUGH ALLDATA SHOWS THAT ALL MAKES AND MODELS OF MY VEHICLE YEAR SHOULD BE COVERED UNDER RECALL, GMC BUICK IS TELLING ME MINES DOESNT QUALIFY! TRANSMISSION CONTROL MODULES NEVER GO OUT!! NO MACHANIC I CAN FIND HAS SEEN ... Read more
Incident date: Feb 14, 2021
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT ETTLESON BUICK GMC (LOCATED AT 6201 SOUTH LA GRANGE RD, HODGKINS, IL 60525, (70... Read more
Incident date: Feb 8, 2021
TL* THE CONTACT'S DAUGHTER OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE HER DAUGHTER'S BOYFRIEND WAS DRIVING UP A HILL AT AN UNKNOWN RATE OF SPEED, A FLAME HAD IGNITED FROM THE ENGINE WITHOUT WARNING. HER BOYFRIEND EXITED THE VEHICLE, CHECKED UNDER THE HOOD AND SAW THAT THE ENGINE WAS ON FIRE. A FELLOW MOTORIST WITNESSED THE SITUATION AND ASSISTED HER DAUGHTERS BOYFRIEND BY GIVING HIM ... Read more
Fire
Incident date: Feb 13, 2021
MY 2013 BUICK REGAL VIN:[XXX] IS HAVING ONE OF THE 3 RECALL ISSUES THAT YOU HAVE LISTED. ISSUE #13V173, MY CAR WILL NOT START AND THE BATTERY IS LOSING POWER. I REPLACE THE BATTERY AND WAS INFORMED THAT THE BATTERY IS GOOD AS WELL AS THE ALTERNATOR BUT WHEN I TOOK MY CAR TO BUICK, I WAS TOLD IT WAS THE GENERAL CONTROL MODULE. UNFORTUNATELY, THE NHTSA DOES NOT HAVE MY VIN LISTED AS ONE OF THE AFFEC... Read more
Incident date: Dec 1, 2020
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V674000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED BETTEN BAKER BUICK (2901 28TH ST SW, GRANDVILLE, MI 49418, (616)530-9191) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASO... Read more
Incident date: Feb 22, 2021
CAR USING EXCESSIVE OIL, BUT NOT LEAKING. NON OIL LIGHT EVER HAS COME ON. CAR ALSO SHOWED P0011 WHICH TIES IN WITH ISSUE.
Incident date: Feb 3, 2021
I JUST BOUGHT A NEW 2021 BUICK ENCLAVE AND THERE IS A NOISE COMING FROM THE WINDSHIELD OR THE WINDOW. SOUNDS LIKE MY WINDOW IS CRACKED. HOWEVER, WHEN I TRY TO LET UP THE WINDOW, THE WINDOW DOESN'T MOVE AND SOUND IS STILL THERE. THE NOISE IS THERE FROM ABOUT 45 MPG AND UP.
Incident date: Feb 27, 2021
WHILE DRIVING DOWN THE ROAD THE VEHICLE TURNS ITSELF OFF. HEADLIGHTS GO OFF AND THERE IS NO CONTROL OF THE VEHICLE. SOMETIMES THE VEHICLE WILL CRANK ITSELF WITHOUT TOUCHING THE START BUTTON. SOMETIMES SEVERAL TIMES BEFORE IT WILL REMAIN ON LONG ENOUGH TO START DRIVING AGAIN. IT IS VERY DANGEROUS TO DRIVE BECAUSE YOU HAVE NO CONTROL OVER THE VEHICLE AT THE TIME OF ENGINE SHUTDOWN. IT DOESN'T MA... Read more
Incident date: Feb 27, 2021
WHILE DRIVING DOWN THE ROAD THE VEHICLE TURNS ITSELF OFF. HEADLIGHTS GO OFF AND THERE IS NO CONTROL OF THE VEHICLE. SOMETIMES THE VEHICLE WILL CRANK ITSELF WITHOUT TOUCHING THE START BUTTON. SOMETIMES SEVERAL TIMES BEFORE IT WILL REMAIN ON LONG ENOUGH TO START DRIVING AGAIN. IT IS VERY DANGEROUS TO DRIVE BECAUSE YOU HAVE NO CONTROL OVER THE VEHICLE AT THE TIME OF ENGINE SHUTDOWN. IT DOESN'T MA... Read more
Incident date: Feb 27, 2021
WHILE DRIVING DOWN THE ROAD THE VEHICLE TURNS ITSELF OFF. HEADLIGHTS GO OFF AND THERE IS NO CONTROL OF THE VEHICLE. SOMETIMES THE VEHICLE WILL CRANK ITSELF WITHOUT TOUCHING THE START BUTTON. SOMETIMES SEVERAL TIMES BEFORE IT WILL REMAIN ON LONG ENOUGH TO START DRIVING AGAIN. IT IS VERY DANGEROUS TO DRIVE BECAUSE YOU HAVE NO CONTROL OVER THE VEHICLE AT THE TIME OF ENGINE SHUTDOWN. IT DOESN'T MA... Read more
Incident date: Nov 24, 2020
PURCHASED VEHICLE JULY 25, 2020. TOOK THE CAR FOR ITS FIRST OIL CHANGE, IN OCTOBER. ON NOV 23, 2020, THE CAR ENGINE LIGHT CAME ON WHILE DRIVING ON THE HIGHWAY. ERROR CODE: P0430 "CATALYST SYSTEM LOW EFFICIENCY BANK 2". ON NOV 24, 2020, I TOOK THE CAR TO "RICK MATHEWS GMC/BUICK DEALERSHIP" FOR DIAGNOSTIC AND REPAIR. THEY PLACED AN ORDER FOR THE PARTS NEEDED FOR REPAIR AND TOLD ME, THAT MY CAR WAS D... Read more
Incident date: Feb 1, 2021
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V674000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED RON MARHOFER BUICK GMC (5617 WHIPPLE AVE NW, NORTH CANTON, OH 44720;(234) 714-6697) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEED... Read more
Incident date: Feb 22, 2021
VEHICLE HAS 112,000 MILES, ATTEMPTED TO REPLACE THE TIRES & WAS TOLD THAT THE WHEELS ARE NO GOOD, THE CHROME IS PEELING, THEREFORE WHEN THE OLD TIRES WERE REMOVED, THE CHROME FELL OFF, THEREFOR WHEELS WON'T HOLD AIR! DEALER INSPECTED & TOLD ME IT'S OUT OF WARRANTY & THE COST WOULD BE 4600,00. I'M TOLD THIS IS VERY COMMON WITH THESE WHEELS! DEALER IS JIM CURLEY, LAKEWOOD, NJ. HAD A SECOND TIRE SHOP... Read more
Incident date: Feb 22, 2021
I AM GETTING CONTINUOUS EMAILS SAYING THAT THERE HAS BEEN AN ISSUE DETECTED WITH MY AIRBAGS. THE AIRBAG LIGHT WILL SPORADICALLY COME ON, AND WHEN SOMEONE IS IN THE PASSENGER SEAT THE AIRBAGS DO NOT ALWAYS TURN ON.
Incident date: Feb 22, 2021
TL* THE CONTACT OWNS A 2004 BUICK LESABRE. THE CONTACT STATED WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITH SEVERAL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS RESTARTED HOWEVER, THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT BELIEVED THAT THE FAILURE WAS RELATED TO THE POWER TRAIN. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE HAD NOT BEEN REPAIR... Read more
Incident date: Feb 8, 2021
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V674000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. K.C. SUMMERS BUICK GMC (1913 19TH ST, MATTOON, IL 61938, (855) 999-5611) WAS CONTACTED AND CONFIRMED TH... Read more
Incident date: May 10, 2020
THE 2010 BUICK ENCLAVE HAS BEEN WELL KEPT. I HAD JUST PURCHASED IT AND ONLY DROVE IT FOR 2 MONTHS. I WAS DRIVING ON THE FREEWAY AT 70MILES PER HOUR THEN THE CHECK ENGINE LIGHT CAME ON AND THE CAR LOST POWER DOWN TO 40MILES I HAD TO PULL OFF THE FREEWAY. ALMOST HIT. THE HOLE SYSTEM SHUT DOWN IT WOULDN'T START AT ALL HAD IT TOWED TO THE DEALER THEY SAID THE TIMING CHAIN JUMMPED AND LOCKED UP YOUR MO... Read more
Incident date: Feb 9, 2021
GM USED MAGNETIC RIDE CONTROL FRONT AND REAR SHOCKS IN THIS 2014 MODEL YEAR BUICK LACROSSE. THEY HAVE FAILED, SEIZED UP AT 63,000 MILES. DUE TO THE FAILURE OF THE SHOCK (STIFFNESS) THIS WILL LEAD TO UNDUE DAMAGE TO TIRES, RIMS, STEERING AND SUSPENSION COMPONENTS WHICH IN TURN COULD LEAD TO CATASTROPHIC MECHANICAL FAILURES, PROPERTY DAMAGE AND BODILY INJURIES. REPLACEMENT COST IS CLOSE TO $4000 W... Read more
Incident date: Feb 18, 2021
WAS GOING DOWN MY DRIVEWAY (WHICH IS ON A STEEP HILL) AND BRAKES TOTALLY GAVE OUT. LUCKILY NO ONE WAS ON THE ROAD AND I WAS ABLE TO GET THE VEHICLES TO A MECHANIC. MECHANIC FOUND A SMALL PIN HOLE IN RIGHT FRONT BRAKE HOSE WHICH HE FOUND UNUSUAL. ALL BRAKE FLUID LEADED OUT. NEAR THE HOLE WAS A SPRING THAT WRAPS AROUND THE RUBBER BRAKE LINE. IT WAS PRETTY OBVIOUS THE PLACEMENT OF THE SPRING CAU... Read more
Incident date: Feb 15, 2019
EXCESSIVE ENGINE OIL CONSUMPTION
Incident date: Dec 15, 2020
I PURCHASED MY 2016 BUICK CASCADA IN 2017, IN THE SUMMER OF 2018 I NOTICED THE PAINT CHIPPING OFF ALL 4 OF MY RIMS. THEN IN DECEMBER OF 2020 I NOTICED THE BACK WINDOW STARTED TO BECOME UNATTACHED FROM THE CONVERTIBLE TOP. THE VEHICLE IS NOW OUT OF WARRANTY AND THE DEALERSHIP TELLS ME I NEED TO REPLACE THE ENTIRE TOP, WHICH IS ABSOLUTELY RIDICULOUS. I PAID $38,000 FOR A VEHICLE THAT IS FALLING APAR... Read more
Incident date: Dec 15, 2020
I PURCHASED MY 2016 BUICK CASCADA IN 2017, IN THE SUMMER OF 2018 I NOTICED THE PAINT CHIPPING OFF ALL 4 OF MY RIMS. THEN IN DECEMBER OF 2020 I NOTICED THE BACK WINDOW STARTED TO BECOME UNATTACHED FROM THE CONVERTIBLE TOP. THE VEHICLE IS NOW OUT OF WARRANTY AND THE DEALERSHIP TELLS ME I NEED TO REPLACE THE ENTIRE TOP, WHICH IS ABSOLUTELY RIDICULOUS. I PAID $38,000 FOR A VEHICLE THAT IS FALLING APAR... Read more
Incident date: Jun 4, 2019
TL* THE CONTACT OWNS A 2012 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT EVERY TWO WEEKS HE WOULD CHECK THE ENGINE OIL LEVEL. THE CONTACT STATED THAT THERE WAS NO VISIBLE LEAKS FOUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE OIL WAS TOPPED OFF. THE VEHICLE WAS NOT DIAGNOSED. COCHRAN BUICK... Read more
BUICK
LUCERNE
(2009) - ELECTRICAL SYSTEM:PROPULSION SYSTEM:FUSES, RELAYS, CONTACTS, AND SHUNTS
Feb 17, 2021
Incident date: Feb 14, 2021
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHENEVER THEY WOULD START THE VEHICLE, THE VEHICLE WOULD START THEN SUDDENLY SHUT-OFF. THE CONTACT STATED THAT THEY TOOK THE TO BE INSPECTED AND NOTICED THAT THE RELAY TO THE FUEL PUMP HAD OVERHEATED AND HAD STARTED TO MELT. THE CONTACT REPLACED THE RELAY HOWEVER, THE FAILURE PERSISTED. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE ... Read more
Fire
Incident date: Mar 20, 2020
TL* THE CONTACT OWNS A 2014 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT AN UNDISCLOSED SPEED, THE STEERING WHEEL WAS DIFFICULT TO TURN. THERE WERE SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO ACTION BUICK GMC (211 ROSS CLARK CIR, DOTHAN, AL 36303, (866) 926-2457) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BATTERY NEEDED TO BE REPLACED. T... Read more
Incident date: Mar 20, 2020
TL* THE CONTACT OWNS A 2014 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT AN UNDISCLOSED SPEED, THE STEERING WHEEL WAS DIFFICULT TO TURN. THERE WERE SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO ACTION BUICK GMC (211 ROSS CLARK CIR, DOTHAN, AL 36303, (866) 926-2457) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BATTERY NEEDED TO BE REPLACED. T... Read more
Incident date: Jan 16, 2021
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V674000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE WAS SHAKING AND WAS HARD TO STEER WHILE DRIVING. THERE WAS NO WARNI... Read more
Incident date: Feb 1, 2021
THE CEM ON THESE CARS GO OUT VERY FAST WITHOUT NO NOTICE
Incident date: Feb 6, 2021
THE FUEL GAUGE READS 1/4 FULL THEN A COUPLE MINUTES LATER READ EMPTY. IT FLUCTUATES CONSTANTLY GIVING THE WRONG READING. SEVERAL OTHERS HAVE HAD THE SAME ISSUE WITH THIS SAME YEAR, MAKE AND MODEL VEHICLE.
Incident date: Jan 1, 2021
WE HAD TRUCK SINCE NEW. WE HAVE CONSISTENT SUSPENSION PROBLEMS INCLUDING STRUTS AND BUSHINGS. THE PARTS WERE DESIGNED FOR CAR AND NOT HEAVY SUV. THIS COULD RESULT IN ACCIDENT IF NOT REPAIRED AS INVOLVES STEERING AND DIRECTION. WE HAVE ALSO HAD THE BRAKE BOOSTER REPLACED 5 TIMES TO DATE. IT STARTS SQUEAKING. GM HAS SAID IT WILL NOT EFFECT THE BRAKE BUT THEY CANNOT LUBRICATE OR REPAIR UNLESS... Read more
Incident date: Jan 1, 2021
WE HAD TRUCK SINCE NEW. WE HAVE CONSISTENT SUSPENSION PROBLEMS INCLUDING STRUTS AND BUSHINGS. THE PARTS WERE DESIGNED FOR CAR AND NOT HEAVY SUV. THIS COULD RESULT IN ACCIDENT IF NOT REPAIRED AS INVOLVES STEERING AND DIRECTION. WE HAVE ALSO HAD THE BRAKE BOOSTER REPLACED 5 TIMES TO DATE. IT STARTS SQUEAKING. GM HAS SAID IT WILL NOT EFFECT THE BRAKE BUT THEY CANNOT LUBRICATE OR REPAIR UNLESS... Read more
Incident date: Nov 3, 2020
REAR PASSENGER TIRE WENT OUT OF BALANCE TO SUCH A DEGREE THAT THE ENTIRE CAR WAS RATTLING, MIRRORS SHAKING, AT HIGHWAY SPEEDS. VIBRATION VISIBLE TO OBSERVERS OUTSIDE AND FOLLOWING THE VEHICLE. AFTER MULTIPLE ATTEMPTS TO BALANCE THE MECHANIC REMOVED THE TIRE FROM THE WHEEL AND FOUND THAT THE "QUITE RUNNING FOAM" HAD SEPARATED FROM THE INSIDE OF THE TIRE. REMOVING FOAM SOLVED THE ISSUE. ABOUT A ... Read more
Incident date: Oct 1, 2020
MY VEHICLE KEEPS DYING AND MECHANIC SAID THAT ITS MY GENERATOR CONTROL I SEE THIS YEAR HAS RECALL BUT WHY IS MY VEHICLE NOT COVERED, STARTED HAPPING MONTHS AGO
Incident date: Jan 1, 2021
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL AS THE BATTERY WARNING LIGHT WOULD FLASH ON THE INSTRUMENT PANEL. DUE TO THE FAILURES, THE CONTACT HAD THE VEHICLE TOWED TO ROSS DOWNING BUICK GMC (1301 S MORRISON BLVD, HAMMOND, LA 70403) AND RAINBOW NORTHSHORE BUICK GMC, LLC (2925 N HWY 190, COVINGTON, LA 70433). BOTH DEALERS I... Read more
Fire
Incident date: Jul 15, 2020
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STEERING WHEEL BECAME DIFFICULT TO STEER. NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO SMART CHEVROLET CADILLAC BUICK GMC (3 SMART DR, WHITE HALL, AR 71602, (870) 543-2200) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE STEERING COLUMN HAD DETACHED FROM THE STEERING WHEEL.... Read more
Incident date: Feb 10, 2021
ME AND MY FRIEND WAS SITTING IN MY BUICK AND ALL OF A SUDDEN THE INDICATOR SAYS PASSENGER AIR BAG OFF AND THE DIC SAYS SERVICE AIRBAG AND THE RED AIRBAG LIGHT CAME ON IN THE INSTRUMENT CLUSTER.
Incident date: Feb 1, 2016
ALUMINUM V8 ENGINE LEAKING OIL PROFUSELY. NOW GETTING SMOKE AND ODOR WHILE DRIVING. MY CONCERN IS THAT OIL IS LEAKING ON TO THE HOT EXHAUST MANIFOLD AND COULD POSSIBLY IGNITE. I SUSPECT ENGINE BOLTS NEED TO BE RETORQUED WHICH WOULD NECESSITATE ENGINE REMOVAL TO ACCOMPLISH. THIS IS A MAJOR DESIGN FLAW WHICH NEEDS CORRECTING. LEAKS OCCUR DURING ALL PHASES OF OPERATION. THE LEAKS FIRST BECAME EVIDENT... Read more
Incident date: Feb 8, 2021
WHILE DRIVING IN SINGLE DIGIT TEMPS IN ICY ROAD CONDITIONS IN TRAFFIC USING THE BRAKES A LOT MY TRACTION CONTROL LIGHT CAME IN AND I GOT A SERVICE YOUR TRACTION CONTROL SYSTEM AND ENGINE POWER WAS REDUCED CAUSING ME TO NOT HAVE CONTROL OF THE VEHICLE IN HEAVY TRAFFIC AND DANGEROUS ROAD CONDITIONS. TRACTION CONTROL WILL NOT COME BACK ON AFTER THE VEHICLE HAS BEEN TURNED OFF AND RESTARTED. ROAD COND... Read more
Incident date: Feb 8, 2021
WHEN STEPPING ON THE BRAKE MY CAR JUMPS AND STALLS. CHECK ENGINE LIGHT IS ON. THIS IS 3 THIRD TIME IT HAS HAPPENED IN NOT EVEN A YEAR
Incident date: Feb 8, 2021
WHEN STEPPING ON THE BRAKE MY CAR JUMPS AND STALLS. CHECK ENGINE LIGHT IS ON. THIS IS 3 THIRD TIME IT HAS HAPPENED IN NOT EVEN A YEAR
Incident date: Feb 6, 2021
WOULD NOT START AT ALL, ONCE WE GOT IT STARTED AND HEADED DOWN THE ROAD, THE CAR SHUT OFF WHILE DRIVING. VERY DANGEROUS.
Incident date: Feb 6, 2021
WOULD NOT START AT ALL, ONCE WE GOT IT STARTED AND HEADED DOWN THE ROAD, THE CAR SHUT OFF WHILE DRIVING. VERY DANGEROUS.
BUICK
RENDEZVOUS
(2002) - FUEL/PROPULSION SYSTEM
Feb 6, 2021
Incident date: Jun 1, 2020
MY CAR HAS A GAS TANK LEAK FROM THE INTAKE TUBE. IN 2007 I RECEIVED A RECALL LETTER FOR THIS PROBLEM BUT IT WASN'T A PROBLEM UNTIL NOW. I'M THE ORIGINAL OWNER AND THE CAR HAS ONLY 130,000 MILES ON IT. CAN I GET HELP WITH THIS REPAIR? MY LOCAL DEALER DOESN'T WANT TO TALK ABOUT IT.
Incident date: Jun 27, 2019
TL* THE CONTACT OWNS 2012 BUICK ENCLAVE. THE CONTACT STATED WHILE DRIVING 40 MPH, THE CONTACT ATTEMPTED TO TURN ON THE HEATER HOWEVER, THERE WAS NO HEAT COMING OUT OF THEIR VENTS. THE FAILURE CAUSED THE WINDSHIELD TO BECOME FROSTED AND FOGGY. THE CONTACT STATED THAT THE VISIBILITY WAS GREATLY DIMINISHED THROUGH THE WINDSHIELD. THE CONTACT TOOK THE VEHICLE TO BOUCHER BUICK GMC OF WAUKESHA (1907 E M... Read more
Incident date: Nov 29, 2020
TL* THE CONTACT OWNED A 2011 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING 35 MPH, THE CONTACT LOST CONTROL OF VEHICLE WHICH RESULTED IN THE CONTACT CRASHING INTO A TELEPHONE POLE. UPON IMPACT THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO A TOW YARD WHERE IT WAS CLASSIFIED AS A TOTAL LOSS. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000.
Crash
Incident date: Feb 2, 2021
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V674000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFI... Read more