Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints
140,173 Reported Crashes
56,794 Reported Fires
8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

  • One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
  • Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
  • Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
  • Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›
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Showing 28,307 complaints for BUICK

BUICK ENCLAVE (2010) - ENGINE Mar 23, 2021
Incident date: May 20, 2019
I WAS DRIVING MY VEHICLE WHEN IT SUDDENLY STALLED AND WOULD NOT START, I HAD IT TOWED TO A MECHANIC AND WAS ADVISED IT NEEDED AN ENGINE, THIS WAS A KNOWN PROBLEM WITH THE 2008, 2009, 2010 BUICK ENCLAVES, BECAUSE OF THE OIL PUMP DRAINING THE ENGINE OF OIL IT SEIZED THE ENGINE. I CALLED GM AND ASKED WHY THEY HAVEN'T RECALLED THE 2010 ALONG WITH 2008, AND 2009 MODELS WITH THE SAME ENGINE AND ISSUE. T... Read more
BUICK LACROSSE (2013) - SUSPENSION Mar 23, 2021
Incident date: Mar 23, 2021
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT NOTIFIED INGERSOLL AUTO OF DANBURY (84 FEDERAL RD, DANBURY, CT 06810) OF THE RECALL AND WAS INFORMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A RE... Read more
BUICK LACROSSE (2011) - SUSPENSION Mar 22, 2021
Incident date: Dec 1, 2020
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER TWIN BUICK GMC LOCATED AT 960 MORSE RD, COLUMBUS, OH 43229 WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMO... Read more
BUICK CENTURY (2003) - ELECTRICAL SYSTEM Mar 19, 2021
Incident date: Mar 19, 2021
THE VEHICLE'S GAS TANK WON'T HOLD MUCH AND CLICKS AS IF FULL. ALSO, WHEN ON UNEVEN PAVEMENT OR GROUND, THE ⛽ GAS WARNING LIGHT COMES ON, EVEN AFTER GAS WAS JUST PUT IN. IN ADDITION, AT TIMES I SMELL A "BURNING ELECTRICAL" SMELL AND THE HEADLIGHTS GO OUT, THE BRIGHTS FAIL TO "CLICK" ON OR GOES OFF BY ITSELF. THE TURN SIGNAL LIGHTS HAVE TO BE TURNED MANUALLY TO BLINK. ALL TURN SIGNAL LIGHTS ... Read more
BUICK CENTURY (2003) - FUEL/PROPULSION SYSTEM Mar 19, 2021
Incident date: Mar 19, 2021
THE VEHICLE'S GAS TANK WON'T HOLD MUCH AND CLICKS AS IF FULL. ALSO, WHEN ON UNEVEN PAVEMENT OR GROUND, THE ⛽ GAS WARNING LIGHT COMES ON, EVEN AFTER GAS WAS JUST PUT IN. IN ADDITION, AT TIMES I SMELL A "BURNING ELECTRICAL" SMELL AND THE HEADLIGHTS GO OUT, THE BRIGHTS FAIL TO "CLICK" ON OR GOES OFF BY ITSELF. THE TURN SIGNAL LIGHTS HAVE TO BE TURNED MANUALLY TO BLINK. ALL TURN SIGNAL LIGHTS ... Read more
BUICK CENTURY (2003) - EXTERIOR LIGHTING Mar 19, 2021
Incident date: Mar 19, 2021
THE VEHICLE'S GAS TANK WON'T HOLD MUCH AND CLICKS AS IF FULL. ALSO, WHEN ON UNEVEN PAVEMENT OR GROUND, THE ⛽ GAS WARNING LIGHT COMES ON, EVEN AFTER GAS WAS JUST PUT IN. IN ADDITION, AT TIMES I SMELL A "BURNING ELECTRICAL" SMELL AND THE HEADLIGHTS GO OUT, THE BRIGHTS FAIL TO "CLICK" ON OR GOES OFF BY ITSELF. THE TURN SIGNAL LIGHTS HAVE TO BE TURNED MANUALLY TO BLINK. ALL TURN SIGNAL LIGHTS ... Read more
BUICK ENCLAVE (2016) - VISIBILITY/WIPER Mar 19, 2021
Incident date: Mar 17, 2021
WINDSHIELD WIPER AND WINDSHIELD CLEANER SWITCH WORKS AT TIMES THEN STOPS. THE OTHER DAY IT STARTED TO RAIN WHEN GOING HOME FROM MY WIFES DOCTOR APPOINTMENT. WE LUCKLY WERE ABLE TO PULL OVER. WIPER SWITCH WORKED 1 TIME SENCE THEN FUSES AND RELAYS GOOD
BUICK ENCORE (2014) - ENGINE Mar 18, 2021
Incident date: Mar 12, 2021
I WAS DRIVING ON A 70MPH HIGHWAY. WENT TO PASS SLOWER VEHICLE. THE CAR DID NOT REACT TO THE ACCELERATOR. IN FACT IT SLOWED DOWN WITH THE ENGINE TRYING TO REV UP. LUCKILY, THERE WERE NO OTHER VEHICLES TRYING TO PASS AT THE SAME TIME BECAUSE I HAD TO DROP BACK. CAR IS CURRENTLY AT A BUICK DEALERSHIP FOR ENGINE PROPULSION REPAIR. DO NOT HAVE COMPLETE ESTIMATE FOR REPAIR YET. WAS TOLD COULD BE APPROX ... Read more
BUICK ENCORE (2014) - POWER TRAIN Mar 18, 2021
Incident date: Mar 12, 2021
I WAS DRIVING ON A 70MPH HIGHWAY. WENT TO PASS SLOWER VEHICLE. THE CAR DID NOT REACT TO THE ACCELERATOR. IN FACT IT SLOWED DOWN WITH THE ENGINE TRYING TO REV UP. LUCKILY, THERE WERE NO OTHER VEHICLES TRYING TO PASS AT THE SAME TIME BECAUSE I HAD TO DROP BACK. CAR IS CURRENTLY AT A BUICK DEALERSHIP FOR ENGINE PROPULSION REPAIR. DO NOT HAVE COMPLETE ESTIMATE FOR REPAIR YET. WAS TOLD COULD BE APPROX ... Read more
BUICK ENCORE (2014) - VEHICLE SPEED CONTROL Mar 18, 2021
Incident date: Mar 12, 2021
I WAS DRIVING ON A 70MPH HIGHWAY. WENT TO PASS SLOWER VEHICLE. THE CAR DID NOT REACT TO THE ACCELERATOR. IN FACT IT SLOWED DOWN WITH THE ENGINE TRYING TO REV UP. LUCKILY, THERE WERE NO OTHER VEHICLES TRYING TO PASS AT THE SAME TIME BECAUSE I HAD TO DROP BACK. CAR IS CURRENTLY AT A BUICK DEALERSHIP FOR ENGINE PROPULSION REPAIR. DO NOT HAVE COMPLETE ESTIMATE FOR REPAIR YET. WAS TOLD COULD BE APPROX ... Read more
BUICK VERANO (2016) - AIR BAGS Mar 18, 2021
Incident date: Mar 18, 2021
SERVICE AIR BAGS IN THE SEATS COME ON EVERY YEAR.
BUICK VERANO (2016) - SEATS Mar 18, 2021
Incident date: Mar 18, 2021
SERVICE AIR BAGS IN THE SEATS COME ON EVERY YEAR.
BUICK ENCLAVE (2015) - STEERING Mar 18, 2021
Incident date: Mar 16, 2021
SON WAS DRIVING CAR AND THE STEERING LOCKED. VEARED OFF ROAD AFTER TURNING ONTO STREET, WENT OVER CURB ONTO SIDEWALK AND HIT LIGHT POLE AND CONCRETE BENCH, STOPPING INCHES FROM A BUILDING. CAR WAS TOTALED
Crash 1 injured
BUICK ENCORE GX (2020) - ENGINE Mar 17, 2021
Incident date: Mar 14, 2021
STARTED HAVING TROUBLE LAST WEEK WITH THE FUEL GAUGE AND A CHECK ENGINE LIGHT. TOOK THE CAR IN TO HAVE IT SERVICED AND THEY FOUND THAT RODENTS HAD CHEWED THROUGH THE HARNESS LOCATED BY THE FUEL. COST $850 TO REPAIR WHICH WAS NOT COVERED UNDER WARRANTY. HAD THE CAR BACK TWO DAYS AND WENT TO USE THE CAR AND IT COMPLETELY STOPPED FUNCTIONING ONCE WE PULLED OUT INTO TRAFFIC. WE LIVE ON A HIGHLY TRACTO... Read more
BUICK ENCORE GX (2020) - FUEL/PROPULSION SYSTEM Mar 17, 2021
Incident date: Mar 14, 2021
STARTED HAVING TROUBLE LAST WEEK WITH THE FUEL GAUGE AND A CHECK ENGINE LIGHT. TOOK THE CAR IN TO HAVE IT SERVICED AND THEY FOUND THAT RODENTS HAD CHEWED THROUGH THE HARNESS LOCATED BY THE FUEL. COST $850 TO REPAIR WHICH WAS NOT COVERED UNDER WARRANTY. HAD THE CAR BACK TWO DAYS AND WENT TO USE THE CAR AND IT COMPLETELY STOPPED FUNCTIONING ONCE WE PULLED OUT INTO TRAFFIC. WE LIVE ON A HIGHLY TRACTO... Read more
BUICK VERANO (2015) - ELECTRICAL SYSTEM Mar 16, 2021
Incident date: Mar 11, 2021
THE CAR STOPPED, I GOT A BOOST AND IT IMMEDIATELY CUT OFF AGAIN, HAD IT TOWED TO SHOP, THEY STATED IT WAS ALTERNATOR SO I PURCHASED A NEW ONE AND IT DIED AGAIN, PURCHASED A NEW BATERY AND STILL DEAD. THE RECALLS SHOWING ELECTRICAL PROBLEMS FOR 2013 AND 2014 BUT I HAVE A 2015
BUICK RENDEZVOUS (2004) - FUEL/PROPULSION SYSTEM Mar 16, 2021
Incident date: Oct 1, 2006
THERE HAS BEEN A LEAK FROM THE FUEL TANK SINCE 2006 WITHOUT ANY ACCIDENT TO THE VEHICLE AND AM HAVING DIFFICULTY FINDING ONE TO REPLACE IT. ONE CAR PARTS ATTENDANT INFORMED ME OF THE RECALL ON THIS PROBLEM.
BUICK REGAL (2012) - EXTERIOR LIGHTING Mar 16, 2021
Incident date: Feb 10, 2021
MY PASSENGER HEADLIGHT WENT OUT AND DID KNOW TILL I GOT A TICKET. I HAVE TAKEN IT TO A REPAIR SHOP FOR REPAIR TWO TIMES AND THEY FOUND THAT IT IS NOT SEALED PROPERLY. THERE IS CORROSION UNDER THE HEADLIGHT ASSEMBLY DUE TO IT COLLECTING WATER. HOW CAN THIS BE FIXED I HAVE HEARD THAT THIS IS A BIG ISSUE PLEASE ADVISE ON WHAT CAN BE DONE TO HELP EVERYONE AFFECTED.
BUICK PARK AVENUE (2000) - ELECTRICAL SYSTEM Mar 15, 2021
Incident date: Mar 15, 2021
THE COMOUTER OF THE CAR MAY BE HACKED
BUICK PARK AVENUE (2000) - EXTERIOR LIGHTING Mar 15, 2021
Incident date: Mar 15, 2021
THE COMOUTER OF THE CAR MAY BE HACKED
BUICK PARK AVENUE (2000) - UNKNOWN OR OTHER Mar 15, 2021
Incident date: Mar 15, 2021
THE COMOUTER OF THE CAR MAY BE HACKED
BUICK VERANO (2017) - ELECTRICAL SYSTEM Mar 14, 2021
Incident date: Mar 14, 2021
THESES ITEM HAD A RECALL... AND NO ONE NOTIFIED ME. THE ISSUES WAS NEVER CHECKED OR FIXED
BUICK VERANO (2017) - POWER TRAIN Mar 14, 2021
Incident date: Mar 14, 2021
THESES ITEM HAD A RECALL... AND NO ONE NOTIFIED ME. THE ISSUES WAS NEVER CHECKED OR FIXED
BUICK REGAL (2014) - ENGINE Mar 14, 2021
Incident date: Mar 13, 2021
PURCHASED IN JAN 2021 WITH 94K MILES AND AS OF MAR 2021 96K MILES A CATASTROPHIC ENGINE FAILURE OF THE #4 CYLINDER. CRACK IN THE PISTON RING GROOVES AND NOW HAS ZERO COMPRESSION. WHILE DRIVING THE HIGHWAY AT 74 MPH. LOSS OF ENGINE POWER AND CHECK ENGINE LIGHT IS ON AND WILL STALL AT IDLE EVEN IN NEUTRAL WHILE SITTING AT A STOP LIGHT OR STOP SIGN. ENGINE OIL FOUND UNDER THE CAR AS WELL BUT NOT SURE... Read more
BUICK LACROSSE (2012) - SUSPENSION Mar 12, 2021
Incident date: Jan 1, 2021
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ALL AMERICAN CHEVROLET, INC. (1255 NJ-35, MIDDLETOWN TOWNSHIP, NJ 07748, (732) 671-6200) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED ... Read more
BUICK LUCERNE (2011) - SERVICE BRAKES Mar 12, 2021
Incident date: Oct 7, 2020
ABS LIGHT AND STABILITY CONTROL LIGHT ON. SO I HAVE NO ABS FUNCTION OF THE BRAKES. HAD FRONT WHEEL BEARING REPLACED BUT DIDN'T FIX THE ISSUE. ABS AND TRACTION CONTROL MODULE LIGHT STILL ON.
BUICK REGAL (2013) - ELECTRICAL SYSTEM Mar 12, 2021
Incident date: Mar 12, 2021
ADDENDUM TO REPORT 11400295 - HERE'S A PICTURE OF THE AMOUNT OF WATER ACCUMULATED IN THE HEADLIGHT LENSE IN LESS THAN A WEEK. I'M REPLACING THE BULB AND BALLAST FOR THE THIRD TIM IN LESS THAN 8 MONTHS - HELP
BUICK ENCLAVE (2015) - STEERING Mar 11, 2021
Incident date: Mar 8, 2021
AT LOW SPEEDS THE STEERING WHEEL WILL NOT TURN. TAKES GREATER EFFORT THAN MY STRENGTH CAN HANDLE. ALSO SMELL A LIGHT BURNING SMELL WITH IT. FEELING EVERY BUMP WITH THIS ISSUE TOO SO MAY BE IN THE SUSPENSION BUT CANNOT DIAGNOSE YET.
BUICK ENCLAVE (2015) - SUSPENSION Mar 11, 2021
Incident date: Mar 8, 2021
AT LOW SPEEDS THE STEERING WHEEL WILL NOT TURN. TAKES GREATER EFFORT THAN MY STRENGTH CAN HANDLE. ALSO SMELL A LIGHT BURNING SMELL WITH IT. FEELING EVERY BUMP WITH THIS ISSUE TOO SO MAY BE IN THE SUSPENSION BUT CANNOT DIAGNOSE YET.
BUICK REGAL (2013) - EXTERIOR LIGHTING Mar 11, 2021
Incident date: Jun 1, 2020
DRIVER SIDE HEADLIGHT ASSEMBLY AMASSES OUNCES OF WATER / CONDENSATION CAUSING BULB AND BALLAST FAILURES - I'VE REMOVED THE ASSEMBLY TWICE TO REPLACE THE BALLAST AND BULBS COSTING $100.00 PER ATTEMPT ONLY TO HAVE TO REPLACE THEM AGAIN WITHIN A WEEK. PASSENGER SIDE IS DRY AND CRYSTAL CLEAR - ABSOLUTELY A DEFECTIVE PART AND IT COSTS OVER A $1,400.00 A SIDE. DRIVING WITH A SINGLE HEADLIGHT IS ILLEGAL ... Read more
BUICK LACROSSE (2012) - ELECTRICAL SYSTEM Mar 11, 2021
Incident date: Mar 10, 2021
WHILE GOING AROUND CURVES THE ENGINE LOST POWER SEVERAL TIME. CHECK ENGINE LIGHT CAME ON, POWER STEERING FAILED, POWER BRAKES FAILED AND ENGINE RESTARTED ON ITS OWN AFTER A FEW SECONDS.
BUICK LACROSSE (2012) - ENGINE Mar 11, 2021
Incident date: Mar 10, 2021
WHILE GOING AROUND CURVES THE ENGINE LOST POWER SEVERAL TIME. CHECK ENGINE LIGHT CAME ON, POWER STEERING FAILED, POWER BRAKES FAILED AND ENGINE RESTARTED ON ITS OWN AFTER A FEW SECONDS.
BUICK LACROSSE (2012) - STEERING Mar 11, 2021
Incident date: Mar 10, 2021
WHILE GOING AROUND CURVES THE ENGINE LOST POWER SEVERAL TIME. CHECK ENGINE LIGHT CAME ON, POWER STEERING FAILED, POWER BRAKES FAILED AND ENGINE RESTARTED ON ITS OWN AFTER A FEW SECONDS.
BUICK LACROSSE (2012) - ELECTRICAL SYSTEM Mar 11, 2021
Incident date: Mar 10, 2021
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING AT 45 MPH WHEN THE VEHICLE LOST POWER WITHOUT WARNING. THE CONTACT STATED HE STOPPED THE VEHICLE BY CRASHING INTO A CURB. THE VEHICLE WAS UNABLE TO BE RESTARTED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASS... Read more
Crash
BUICK ENVISION (2017) - SERVICE BRAKES Mar 11, 2021
Incident date: Mar 11, 2021
TWICE IN THE LAST MONTH, I HAVE BEEN DRIVING IN MOTION LESS THAN 5 MPH, AND THE CAR ACCELERATED BY ITSELF. I HAD TO SLAM ON THE BRAKES TO STOP IT. THE TIRES SCREECHED. VERY SCARY AS IT ACCELERATED FAST, LURCHING FORWARD. BOTH TIMES IN A CAT LOT.
BUICK ENVISION (2017) - ENGINE Mar 11, 2021
Incident date: Mar 11, 2021
TWICE IN THE LAST MONTH, I HAVE BEEN DRIVING IN MOTION LESS THAN 5 MPH, AND THE CAR ACCELERATED BY ITSELF. I HAD TO SLAM ON THE BRAKES TO STOP IT. THE TIRES SCREECHED. VERY SCARY AS IT ACCELERATED FAST, LURCHING FORWARD. BOTH TIMES IN A CAT LOT.
BUICK ENVISION (2017) - POWER TRAIN Mar 11, 2021
Incident date: Mar 11, 2021
TWICE IN THE LAST MONTH, I HAVE BEEN DRIVING IN MOTION LESS THAN 5 MPH, AND THE CAR ACCELERATED BY ITSELF. I HAD TO SLAM ON THE BRAKES TO STOP IT. THE TIRES SCREECHED. VERY SCARY AS IT ACCELERATED FAST, LURCHING FORWARD. BOTH TIMES IN A CAT LOT.
BUICK ENCORE (2015) - AIR BAGS Mar 10, 2021
Incident date: Nov 15, 2020
DRIVER AIRBAG LIGHT STAYS ON .THIS IS THE 4TH TIME I HAVE HAD THIS PROBLEM SINCE IPURCHASED THIS VEHICLE ON APRIL 2017. HAD IT SERVICED THE FIRST THREE TIMES BUT NOW THE WARRENTY IS OUT AND HERE I AM AGAIN WITH THE AIR BAG LIGHT ON. THIS HAS BEEN VERY FRUSTRATING AND SHOULD NOT BE HAPPENING SO OFTEN. NOW I AM LEFT HAVING TO PAY SOMEONE TO FIX THIS AGAIN !
BUICK ENVISION (2017) - ELECTRICAL SYSTEM Mar 9, 2021
Incident date: Jan 11, 2021
MY REAR AC UNIT BLOWS HOT AIR NO MATTER WHAT TEMP I CHOOSE OR MODE THAT IS SELECTED. THIS ISSUE WAS FOUND A COUPLE OF DAYS OF PURCHASE IN JANUARY.
BUICK ENVISION (2017) - UNKNOWN OR OTHER Mar 9, 2021
Incident date: Jan 11, 2021
MY REAR AC UNIT BLOWS HOT AIR NO MATTER WHAT TEMP I CHOOSE OR MODE THAT IS SELECTED. THIS ISSUE WAS FOUND A COUPLE OF DAYS OF PURCHASE IN JANUARY.
BUICK LACROSSE (2012) - LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH Mar 9, 2021
Incident date: Sep 16, 2020
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE TAILGATE INADVERTENTLY UNLATCHED AND OPENED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
BUICK REGAL (2015) - ENGINE Mar 9, 2021
Incident date: Jan 7, 2021
I STARTED EXPERIENCING EXCESSIVE OIL BURN AT AROUND. SINCE THEN, I HAVE CHECKED MY OIL BIWEEKLY TO TOP OFF AND KEEP AT PROPER LEVELS ALONG WITH CONSISTENT OIL CHANGES AS THE OIL GETS DIRTY QUICKLY. DEALERSHIPS BEFORE HAVE TOLD ME THAT ITS "NORMAL" FOR THESE ENGINES. I DISCOVERED A BAD OIL LEAK. VACUUM PUMP ISSUES. MULTIPLE CAMSHAFT SEALS WORN AWAY, THAT WERE HARD AS ROCK FROM EXCESSIVE HEAT INCLUD... Read more
BUICK REGAL (2015) - FUEL/PROPULSION SYSTEM Mar 9, 2021
Incident date: Jan 7, 2021
I STARTED EXPERIENCING EXCESSIVE OIL BURN AT AROUND. SINCE THEN, I HAVE CHECKED MY OIL BIWEEKLY TO TOP OFF AND KEEP AT PROPER LEVELS ALONG WITH CONSISTENT OIL CHANGES AS THE OIL GETS DIRTY QUICKLY. DEALERSHIPS BEFORE HAVE TOLD ME THAT ITS "NORMAL" FOR THESE ENGINES. I DISCOVERED A BAD OIL LEAK. VACUUM PUMP ISSUES. MULTIPLE CAMSHAFT SEALS WORN AWAY, THAT WERE HARD AS ROCK FROM EXCESSIVE HEAT INCLUD... Read more
BUICK LESABRE (2001) - ENGINE Mar 9, 2021
Incident date: Mar 5, 2021
TL* THE CONTACT OWNED A 2001 BUICK LESABRE. THE CONTACT STATED WHILE STARTING THE VEHICLE, HE SAW SMOKE EMERGING FROM THE ENGINE OF THE VEHICLE. UPON EXITING THE VEHICLE, THE ENGINE WAS UP IN FLAMES. THERE WAS NO CRASH OR INJURIES DUE TO THE FIRE. THE AIR BAGS DID NOT DEPLOY. THE FIRE DEPARTMENT WAS CONTACTED AND COULD EXTINGUISH THE FIRE. A POLICE REPORT WAS FILED. THE CONTACT HAD NOT NOTIFIED A ... Read more
Fire
BUICK ENCLAVE (2014) - AIR BAGS Mar 8, 2021
Incident date: Apr 9, 2019
VEHICLE WARNING LIGHTS COME ON RANDOMLY - AIRBAGS, CHECK ENGINE, ABS. THEY WILL LIGHT DURING DRIVE TIME, THEN BLINK OUT FOR NO APPARENT REASON. INSTRUMENT LIGHTING MAY OR MAY NOT LIGHT WHEN VEHICLE IS STARTED, AND INSTRUMENT CONSOLE AND/OR ENTERTAINMENT CONSOLE WILL NOT FUNCTION WHEN UNLIT. AGAIN, THIS HAPPENS RANDOMLY, AND OFTEN RESOLVES JUST AS RANDOMLY. HAVE HAD VEHICLE INSPECTED BY DEALER ... Read more
BUICK ENCLAVE (2014) - ELECTRICAL SYSTEM Mar 8, 2021
Incident date: Apr 9, 2019
VEHICLE WARNING LIGHTS COME ON RANDOMLY - AIRBAGS, CHECK ENGINE, ABS. THEY WILL LIGHT DURING DRIVE TIME, THEN BLINK OUT FOR NO APPARENT REASON. INSTRUMENT LIGHTING MAY OR MAY NOT LIGHT WHEN VEHICLE IS STARTED, AND INSTRUMENT CONSOLE AND/OR ENTERTAINMENT CONSOLE WILL NOT FUNCTION WHEN UNLIT. AGAIN, THIS HAPPENS RANDOMLY, AND OFTEN RESOLVES JUST AS RANDOMLY. HAVE HAD VEHICLE INSPECTED BY DEALER ... Read more
BUICK ENCLAVE (2014) - EXTERIOR LIGHTING Mar 8, 2021
Incident date: Apr 9, 2019
VEHICLE WARNING LIGHTS COME ON RANDOMLY - AIRBAGS, CHECK ENGINE, ABS. THEY WILL LIGHT DURING DRIVE TIME, THEN BLINK OUT FOR NO APPARENT REASON. INSTRUMENT LIGHTING MAY OR MAY NOT LIGHT WHEN VEHICLE IS STARTED, AND INSTRUMENT CONSOLE AND/OR ENTERTAINMENT CONSOLE WILL NOT FUNCTION WHEN UNLIT. AGAIN, THIS HAPPENS RANDOMLY, AND OFTEN RESOLVES JUST AS RANDOMLY. HAVE HAD VEHICLE INSPECTED BY DEALER ... Read more
BUICK ENCLAVE (2011) - SERVICE BRAKES Mar 5, 2021
Incident date: Mar 1, 2021
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE ON A SLIGHT INCLINE WITH THE TRANSMISSION IN DRIVE, THE VEHICLE WOULD ROLL BACKWARDS DOWN THE HILL. DURING THE FAILURE, THE BRAKES AND POWER STEERING ALSO BECAME INOPERABLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER CARL BLACK CHEVROLET BUICK GMC (11500 EAST COLONIAL DR, ORLANDO, FL 3... Read more
BUICK ENCLAVE (2011) - POWER TRAIN Mar 5, 2021
Incident date: Mar 1, 2021
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE ON A SLIGHT INCLINE WITH THE TRANSMISSION IN DRIVE, THE VEHICLE WOULD ROLL BACKWARDS DOWN THE HILL. DURING THE FAILURE, THE BRAKES AND POWER STEERING ALSO BECAME INOPERABLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER CARL BLACK CHEVROLET BUICK GMC (11500 EAST COLONIAL DR, ORLANDO, FL 3... Read more
BUICK ENCLAVE (2011) - STEERING Mar 5, 2021
Incident date: Mar 1, 2021
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE ON A SLIGHT INCLINE WITH THE TRANSMISSION IN DRIVE, THE VEHICLE WOULD ROLL BACKWARDS DOWN THE HILL. DURING THE FAILURE, THE BRAKES AND POWER STEERING ALSO BECAME INOPERABLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER CARL BLACK CHEVROLET BUICK GMC (11500 EAST COLONIAL DR, ORLANDO, FL 3... Read more
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