Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Apr 15, 2021
MY TRUCK STARTED TO JERKING WHILE I WAS DRIVING.WHEN I WENT IN THE DEALERSHIP TO GET A PIECE FOR MY INTER RIM WAS MISSING.STARTED THE TRUCK.WENT INTO REVERSE.WHEN I STARTED IN DRIVE WOULDN'T MOVE FORWARD.HAVEN'T HAD ANY PROBLEMS UNTIL TODAY.I HAD TO LEAVE IT AT THE DEALERSHIP FOR A DIAGNOSTIC..
Incident date: Apr 15, 2021
MY TRUCK STARTED TO JERKING WHILE I WAS DRIVING.WHEN I WENT IN THE DEALERSHIP TO GET A PIECE FOR MY INTER RIM WAS MISSING.STARTED THE TRUCK.WENT INTO REVERSE.WHEN I STARTED IN DRIVE WOULDN'T MOVE FORWARD.HAVEN'T HAD ANY PROBLEMS UNTIL TODAY.I HAD TO LEAVE IT AT THE DEALERSHIP FOR A DIAGNOSTIC..
Incident date: Apr 15, 2021
MY TRUCK STARTED TO JERKING WHILE I WAS DRIVING.WHEN I WENT IN THE DEALERSHIP TO GET A PIECE FOR MY INTER RIM WAS MISSING.STARTED THE TRUCK.WENT INTO REVERSE.WHEN I STARTED IN DRIVE WOULDN'T MOVE FORWARD.HAVEN'T HAD ANY PROBLEMS UNTIL TODAY.I HAD TO LEAVE IT AT THE DEALERSHIP FOR A DIAGNOSTIC..
Incident date: Mar 15, 2021
SERVICE SIDE DETENTION MESAGE IS ON,.OTHER DASH LIGHTS ARE BEING AFFECTED,SIGNAL LIGHTS AREN'T WORKING HALF THE TIME AND CAR WON'T SHUT OFF
Incident date: Mar 15, 2021
SERVICE SIDE DETENTION MESAGE IS ON,.OTHER DASH LIGHTS ARE BEING AFFECTED,SIGNAL LIGHTS AREN'T WORKING HALF THE TIME AND CAR WON'T SHUT OFF
Incident date: Jan 1, 2021
TL* THE CONTACT'S AUNT OWNS A 2013 BUICK LACROSSE. THE CONTACT'S AUNT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE DEALER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AM... Read more
Incident date: Dec 10, 2020
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWA... Read more
Incident date: Apr 11, 2021
THE PASSENGER SIDE POWER MIRROR CHANGES POSITION BY ITSELF. ALSO WHEN I HIT A BAD BUMP OR POTHOLE THE DOORS UNLOCK
Incident date: Apr 11, 2021
THE PASSENGER SIDE POWER MIRROR CHANGES POSITION BY ITSELF. ALSO WHEN I HIT A BAD BUMP OR POTHOLE THE DOORS UNLOCK
Incident date: Apr 9, 2021
THE VEHICLE HAS A SOFTWARE ANAMOLY ACCORDING THE THE DEALER THAT HAS MY SES LIGHT ON AND MY PRE-COLLISION ALTERS SEEM TO NOT BE WORKING SINCE THIS OCCURRED. THE SES LIGHT CAME ON 4/9/21 AND WAS TAKEN TO THE DEALER. I PICKED THE VEHICLE UP ABOUT 6 PM 4/12/21 AND THE LIGHT WAS ON STILL AND NOTICED IMMEDIATELY THAT THE PRE-COLLISION WARNING DID NOT WORK WHEN ANOTHER VEHICLE CUT ME OFF AND STOPPED SH... Read more
Incident date: Apr 9, 2021
THE VEHICLE HAS A SOFTWARE ANAMOLY ACCORDING THE THE DEALER THAT HAS MY SES LIGHT ON AND MY PRE-COLLISION ALTERS SEEM TO NOT BE WORKING SINCE THIS OCCURRED. THE SES LIGHT CAME ON 4/9/21 AND WAS TAKEN TO THE DEALER. I PICKED THE VEHICLE UP ABOUT 6 PM 4/12/21 AND THE LIGHT WAS ON STILL AND NOTICED IMMEDIATELY THAT THE PRE-COLLISION WARNING DID NOT WORK WHEN ANOTHER VEHICLE CUT ME OFF AND STOPPED SH... Read more
Incident date: Apr 10, 2021
TL* THE CONTACT OWNS A 2017 BUICK ENVISION. THE CONTACT STATED THAT WHILE IN HIS HOME WITH THE KEYFOB IN HIS POCKET, HIS DOG KEPT BARKING. THE CONTACT WENT TO THE BACK DOOR TO CHECK ON THE VEHICLE AND DISCOVERED THAT THE VEHICLE HAD BEEN RUNNING. THE CONTACT IMMEDIATELY TURNED THE VEHICLE OFF. THE CONTACT THEN CALLED THE MANUFACTURER AND WAS REFERRED TO THE LOCAL AUTHORIZED DEALER. THE CONTACT WAS... Read more
Incident date: Oct 2, 2020
BURNING OIL ON A 2.4L EQUINOX ENGINE
Incident date: Apr 6, 2021
I WAS DRIVING MY CAR TO MY HOUSE AN MY CAR STARTED ACTING FUNNY. WHILE DRIVING RANDOMLY 2 LIGHTS CAME ON SAYING SERVICE BRAKE ASSIST AND SERVICE STABILI TRACK. IT BECAME EXTREMELY HARD TO STEER, THE AUTOMATIC BRAKES STOPPED WORKING AND IT CUT OFF ON THE HIGHWAY. I PUT IT IN NEUTRAL AND GOT TO THE SIDE OF THE ROAD. WHEN I CUT IT BACK ON IT HAD THE FOLLOWING WARNING LIGHTS; SERVICE BRAKE ASSIST, SER... Read more
1 injured
Incident date: Apr 6, 2021
I WAS DRIVING MY CAR TO MY HOUSE AN MY CAR STARTED ACTING FUNNY. WHILE DRIVING RANDOMLY 2 LIGHTS CAME ON SAYING SERVICE BRAKE ASSIST AND SERVICE STABILI TRACK. IT BECAME EXTREMELY HARD TO STEER, THE AUTOMATIC BRAKES STOPPED WORKING AND IT CUT OFF ON THE HIGHWAY. I PUT IT IN NEUTRAL AND GOT TO THE SIDE OF THE ROAD. WHEN I CUT IT BACK ON IT HAD THE FOLLOWING WARNING LIGHTS; SERVICE BRAKE ASSIST, SER... Read more
1 injured
Incident date: Apr 6, 2021
I WAS DRIVING MY CAR TO MY HOUSE AN MY CAR STARTED ACTING FUNNY. WHILE DRIVING RANDOMLY 2 LIGHTS CAME ON SAYING SERVICE BRAKE ASSIST AND SERVICE STABILI TRACK. IT BECAME EXTREMELY HARD TO STEER, THE AUTOMATIC BRAKES STOPPED WORKING AND IT CUT OFF ON THE HIGHWAY. I PUT IT IN NEUTRAL AND GOT TO THE SIDE OF THE ROAD. WHEN I CUT IT BACK ON IT HAD THE FOLLOWING WARNING LIGHTS; SERVICE BRAKE ASSIST, SER... Read more
1 injured
Incident date: Apr 9, 2021
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO RAY SKILLMAN GMC (8424 US-31, INDIANAPOLIS, IN 46227) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT O... Read more
Incident date: Oct 12, 2020
CAR DOORS UNLATCHED (BECOMING IN OPEN POSITION [UNLOCKED AND UNLATCHED] BEFORE IT BEING COMPLETELY OPEN). IT HAPPENED TWICE, ONES WHEN I WAS DRIVING AND THE WARNING BUZZER TURNED ON AND THE INSTRUMENT PANEL GIVE ME A MESSAGE TELLING ME THE DRIVING DOOR IS OPEN, THIS IS HAPPENED SUDDENLY AFTER DRIVING FOR 10 MINUTES IN VERY GOOD LOCAL STREETS CONDITION. I STOPPED TO CHECK THE DOOR AND I WAS SURPRIS... Read more
Incident date: Jan 4, 2021
TL* THE CONTACT OWNS A 2015 BUICK VERANO. THE CONTACT STATED WHILE HER VEHICLE WAS PARKED, THE KEY COULD NOT BE REMOVED FROM THE IGNITION. THE STEERING WHEEL WAS LOCKED. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO TODD WENZEL BUICK GMC OF DAVISON (1146 S STATE RD, DAVISON, MI 48423, (810) 515-8778) WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE RECURRED. THE V... Read more
Incident date: Apr 1, 2021
SERVICE SIDE DETECTION SYSTEM LIGHT CAME ON OUT OF NOW WHERE, BEFORE IT CAME ON A FEW DAYS PRIOR THERE WAS NO ONE INFRONT OF ME, I WAS IN THE FREEWAY RAMP GETTING ON AND IT HAD THE AVOID FORWARD CRASH ALARM CHIME AND POP UP ON THE DASH. DRIVING TO WORK AND THE SERVICE SIDE DETECTION SYSTEM LIGHT CAME ON. I'M READING IT'S A VERY VERY COMMON ISSUE WITH THE BUICK, AND CHEVY PUT OUT AN RECALL ON IT FO... Read more
Incident date: Apr 1, 2021
SERVICE SIDE DETECTION SYSTEM LIGHT CAME ON OUT OF NOW WHERE, BEFORE IT CAME ON A FEW DAYS PRIOR THERE WAS NO ONE INFRONT OF ME, I WAS IN THE FREEWAY RAMP GETTING ON AND IT HAD THE AVOID FORWARD CRASH ALARM CHIME AND POP UP ON THE DASH. DRIVING TO WORK AND THE SERVICE SIDE DETECTION SYSTEM LIGHT CAME ON. I'M READING IT'S A VERY VERY COMMON ISSUE WITH THE BUICK, AND CHEVY PUT OUT AN RECALL ON IT FO... Read more
Incident date: Apr 4, 2021
ALMOST CRASHED MY VEHICLE ON HIGHWAY. WHEN TO TAP MY BRAKES AND BRAKE ASSIST CAME ON THEN MY BRAKES COMPLETELY STOPPED WORKING ALL TOGETHER. EVEN WHEN I ATTEMPTED TO PUSH MY BRAKE PEDAL DOWN IT WAS HARD AS A ROCK BARELY MADE IT INTO THE SHOULDER WITH MY HAZARDS ON. ATTEMPTED TO PUMP THE PEDAL NOTHING - SHUT THE VEHICLE OFF AND LET IT SIT FOR 5 MINUTES TO RESTART STILL NO BRAKES OR ABILITY TO STOP ... Read more
Incident date: Apr 1, 2021
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO OURISMAN CHEVROLET OF MARLOW HEIGHTS (4400 BRANCH AVE, MARLOW HEIGHTS, MD 20748) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXC... Read more
Incident date: Apr 2, 2021
I GOT ONTO THE 91 FREEWAY HEADING EAST FROM THE LONG BEACH BLVD ENTRANCE. WHEN DOING THE TURN ONTO THE FREEWAY (U) THE STEERING WHEEL LOCKED/CAR SHIFTED AND BOTH THE ENGINE LIGHT AND TRACTION CONTROL LIGHT TURNED ON. CAR WAS SHAKEY WHOLE TIME UNTIL I PULLED OVER.
Incident date: Apr 2, 2021
I GOT ONTO THE 91 FREEWAY HEADING EAST FROM THE LONG BEACH BLVD ENTRANCE. WHEN DOING THE TURN ONTO THE FREEWAY (U) THE STEERING WHEEL LOCKED/CAR SHIFTED AND BOTH THE ENGINE LIGHT AND TRACTION CONTROL LIGHT TURNED ON. CAR WAS SHAKEY WHOLE TIME UNTIL I PULLED OVER.
Incident date: Apr 2, 2021
I GOT ONTO THE 91 FREEWAY HEADING EAST FROM THE LONG BEACH BLVD ENTRANCE. WHEN DOING THE TURN ONTO THE FREEWAY (U) THE STEERING WHEEL LOCKED/CAR SHIFTED AND BOTH THE ENGINE LIGHT AND TRACTION CONTROL LIGHT TURNED ON. CAR WAS SHAKEY WHOLE TIME UNTIL I PULLED OVER.
Incident date: Mar 31, 2021
THE VEHICLE ONLY HAS 30196 MILES ON IT.THE PASSENGER SIDE AIRBAG STAYS ON ALL THE TIME. I NOTICED THERE ARE A LOT OF COMPLAINTS ABOUT THIS MODEL BUICK LACROSSE.WHY HASN'T A RECALL BEEN ISSUED ON THESE VEHICLES.
Incident date: Mar 20, 2021
MY DRIVER'S SIDE HEADLIGHT IS OUT, CONDENSATION INSIDE THE HEADLIGHT AS WELL. BOUGHT $106.00 HALOGEN REPLACEMENT BULB AND LIGHT STILL ISN'T WORKING. AFTER LOOKING FOR OTHERS WITH THE SAME ISSUE I SEE THIS THERE IS COMPLAINTS AND RECALL FOR "SOME" MODELS OF THE 2013 BUICK REGAL (TURBO PREMIUM 3) SPECIFICALLY BY CHECKING MY VIN FOR THE RECALL. OBVIOUSLY HAVING THE EXACT SAME ISSUE OTHER REGAL MODELS... Read more
Incident date: Mar 20, 2021
MY DRIVER'S SIDE HEADLIGHT IS OUT, CONDENSATION INSIDE THE HEADLIGHT AS WELL. BOUGHT $106.00 HALOGEN REPLACEMENT BULB AND LIGHT STILL ISN'T WORKING. AFTER LOOKING FOR OTHERS WITH THE SAME ISSUE I SEE THIS THERE IS COMPLAINTS AND RECALL FOR "SOME" MODELS OF THE 2013 BUICK REGAL (TURBO PREMIUM 3) SPECIFICALLY BY CHECKING MY VIN FOR THE RECALL. OBVIOUSLY HAVING THE EXACT SAME ISSUE OTHER REGAL MODELS... Read more
Incident date: Mar 29, 2021
SERVICE ENGINE LIGHT AND GAS LIGHT CAME ON. CODE READ AT AUTOZONE INDICATED PO135- OXYGEN SENSOR. TWO DAYS LATER, BOTH CHECK ENGINE LIGHTS CAME ON, SECURITY, BATTERY AND GAS LIGHTS. EVEN REVVED UP AND HAD OTHER ISSUES WITH FUEL ECONOMY AND COMPRESSOR KICKING ON AND FAILING TO START. OTHER ISSUES, POPPING NOISE WHEN TURNING STEERING WHEEL. THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED. THE M... Read more
Incident date: Mar 29, 2021
SERVICE ENGINE LIGHT AND GAS LIGHT CAME ON. CODE READ AT AUTOZONE INDICATED PO135- OXYGEN SENSOR. TWO DAYS LATER, BOTH CHECK ENGINE LIGHTS CAME ON, SECURITY, BATTERY AND GAS LIGHTS. EVEN REVVED UP AND HAD OTHER ISSUES WITH FUEL ECONOMY AND COMPRESSOR KICKING ON AND FAILING TO START. OTHER ISSUES, POPPING NOISE WHEN TURNING STEERING WHEEL. THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED. THE M... Read more
Incident date: Mar 29, 2021
SERVICE ENGINE LIGHT AND GAS LIGHT CAME ON. CODE READ AT AUTOZONE INDICATED PO135- OXYGEN SENSOR. TWO DAYS LATER, BOTH CHECK ENGINE LIGHTS CAME ON, SECURITY, BATTERY AND GAS LIGHTS. EVEN REVVED UP AND HAD OTHER ISSUES WITH FUEL ECONOMY AND COMPRESSOR KICKING ON AND FAILING TO START. OTHER ISSUES, POPPING NOISE WHEN TURNING STEERING WHEEL. THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED. THE M... Read more
Incident date: Mar 25, 2021
EVERYTHING I TURN THE CAR ON; ITS SAYING "AC TURNED OFF DUE TO HIGH ENGINE TEMPERATURE AND MY CAR ISN'T RUNNING HOT AND MY AC SEMI WORKING. ELECTRICAL SYSTEMS ISN'T WORKING PROPERLY BECAUSE I CAN'T TURN MY RADIO OR AC ON
Incident date: Mar 25, 2021
EVERYTHING I TURN THE CAR ON; ITS SAYING "AC TURNED OFF DUE TO HIGH ENGINE TEMPERATURE AND MY CAR ISN'T RUNNING HOT AND MY AC SEMI WORKING. ELECTRICAL SYSTEMS ISN'T WORKING PROPERLY BECAUSE I CAN'T TURN MY RADIO OR AC ON
Incident date: Jan 1, 2021
CONSTANTLY BEEN HAVING ENGINE PROBLEMS. ENGINE LIGHT COMING ON AND OFF. I WAS DRIVING IT DOWN A HIGHWAY, COMING TO A STOP DUE TO A RED LIGHT WHEN THE WHOLE FRONT OF MY CAR BEGIN TO SPUTTER AND GAVE OUT. IT READ "STABILTRAK" BUT WHEN TAKEN TO THE SHOP IT ONLY READ A CODE FOR THE CARBON FILTER. WHICH, WAS CHANGED AND DID FIXED THE PROBLEM FOR THE TIME BEING. HOWEVER, ITS DOING THE SAME THING AGAIN..... Read more
Incident date: Jan 1, 2021
CONSTANTLY BEEN HAVING ENGINE PROBLEMS. ENGINE LIGHT COMING ON AND OFF. I WAS DRIVING IT DOWN A HIGHWAY, COMING TO A STOP DUE TO A RED LIGHT WHEN THE WHOLE FRONT OF MY CAR BEGIN TO SPUTTER AND GAVE OUT. IT READ "STABILTRAK" BUT WHEN TAKEN TO THE SHOP IT ONLY READ A CODE FOR THE CARBON FILTER. WHICH, WAS CHANGED AND DID FIXED THE PROBLEM FOR THE TIME BEING. HOWEVER, ITS DOING THE SAME THING AGAIN..... Read more
Incident date: Jan 1, 2021
CONSTANTLY BEEN HAVING ENGINE PROBLEMS. ENGINE LIGHT COMING ON AND OFF. I WAS DRIVING IT DOWN A HIGHWAY, COMING TO A STOP DUE TO A RED LIGHT WHEN THE WHOLE FRONT OF MY CAR BEGIN TO SPUTTER AND GAVE OUT. IT READ "STABILTRAK" BUT WHEN TAKEN TO THE SHOP IT ONLY READ A CODE FOR THE CARBON FILTER. WHICH, WAS CHANGED AND DID FIXED THE PROBLEM FOR THE TIME BEING. HOWEVER, ITS DOING THE SAME THING AGAIN..... Read more
Incident date: Mar 24, 2021
WHEN ACCELERATING THE VEHICLE AFTER COMING TO A STOP OR SLOWING DOWN STUMBLING/STUTTERING OCCURRED ALONG WITH THE CHECK ENGINE LIGHT COMING ON AND THE STABILITRAK/ TRACTION CONTROL LIGHT. CONTINUED ON INTO THE NEXT DAY WITH THE SAME PROBLEMS EXCEPT THE CHECK ENGINE LIGHT TURNED OFF AND CAME BACK ON WITH AN OIL LIGHT. WAITING ON DEALERSHIP TO INSPECT. DEALERSHIP MENTIONED MULTIPLE CARS THERE WITH ... Read more
Incident date: Mar 24, 2021
WHEN ACCELERATING THE VEHICLE AFTER COMING TO A STOP OR SLOWING DOWN STUMBLING/STUTTERING OCCURRED ALONG WITH THE CHECK ENGINE LIGHT COMING ON AND THE STABILITRAK/ TRACTION CONTROL LIGHT. CONTINUED ON INTO THE NEXT DAY WITH THE SAME PROBLEMS EXCEPT THE CHECK ENGINE LIGHT TURNED OFF AND CAME BACK ON WITH AN OIL LIGHT. WAITING ON DEALERSHIP TO INSPECT. DEALERSHIP MENTIONED MULTIPLE CARS THERE WITH ... Read more
Incident date: Mar 20, 2017
2/2017- PURCHASED NEW 2016 BUICK ENCORE AT HONOLULU GMC IN FIRST 2 YEARS- DEALERSHIP REPLACED 4 BATTERIES I HAVE ALL STOCK ITEMS I HAVEN'T ADDED/UPGRADED ANYTHING ON THE VEHICLE THEY SAID I HAD NO WARRANTY AFTER 50,000 MILES WHICH WAS A LIE AFTER HAVING TO REPLACE THE BATTERY 2 MORE TIMES AND WATER PUMP ONCE SUCCESSFULLY AND NOT AT THEIR DEALERSHIP. 1/2021 I FOUND THE ORIGINAL PURCHASE PAPE... Read more
Incident date: Mar 20, 2017
2/2017- PURCHASED NEW 2016 BUICK ENCORE AT HONOLULU GMC IN FIRST 2 YEARS- DEALERSHIP REPLACED 4 BATTERIES I HAVE ALL STOCK ITEMS I HAVEN'T ADDED/UPGRADED ANYTHING ON THE VEHICLE THEY SAID I HAD NO WARRANTY AFTER 50,000 MILES WHICH WAS A LIE AFTER HAVING TO REPLACE THE BATTERY 2 MORE TIMES AND WATER PUMP ONCE SUCCESSFULLY AND NOT AT THEIR DEALERSHIP. 1/2021 I FOUND THE ORIGINAL PURCHASE PAPE... Read more
Incident date: Mar 20, 2017
2/2017- PURCHASED NEW 2016 BUICK ENCORE AT HONOLULU GMC IN FIRST 2 YEARS- DEALERSHIP REPLACED 4 BATTERIES I HAVE ALL STOCK ITEMS I HAVEN'T ADDED/UPGRADED ANYTHING ON THE VEHICLE THEY SAID I HAD NO WARRANTY AFTER 50,000 MILES WHICH WAS A LIE AFTER HAVING TO REPLACE THE BATTERY 2 MORE TIMES AND WATER PUMP ONCE SUCCESSFULLY AND NOT AT THEIR DEALERSHIP. 1/2021 I FOUND THE ORIGINAL PURCHASE PAPE... Read more
Incident date: Feb 1, 2021
BLIND SPOT WARNING LIGHT STAYS CONTINUOUSLY LIT IN BOTH MIRRORS; POWER STEERING IS COMPLETELY OUT. VEHICLE IS ALMOST UNDELIVERABLE AT THIS POINT. VERY HARD TO TURN. HAVE HAD FLUIDS, BASIC MAINTENANCE CHECKED. TOLD IT COULD BE THE ELECTRONIC POWER STEERING SENSOR OR THE THE POWER STEERING PUMP
Incident date: Feb 1, 2021
BLIND SPOT WARNING LIGHT STAYS CONTINUOUSLY LIT IN BOTH MIRRORS; POWER STEERING IS COMPLETELY OUT. VEHICLE IS ALMOST UNDELIVERABLE AT THIS POINT. VERY HARD TO TURN. HAVE HAD FLUIDS, BASIC MAINTENANCE CHECKED. TOLD IT COULD BE THE ELECTRONIC POWER STEERING SENSOR OR THE THE POWER STEERING PUMP
Incident date: Mar 28, 2020
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE PRESSING THE BUTTON TO UNLOCK THE TRUNK OF THE VEHICLE, AFTER A SHORT WHILE, THE TRUNK WOULD INDEPENDENTLY CLOSE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT SUSTAINED A BRUISE ON THE RIGHT SHOULDER FROM THE INADVERTENT CLOSING OF THE TRUNK. THERE WAS NO MEDICAL ATTENTION SOUGHT. THE VEHICLE WAS NOT TAKEN TO AN INDEPE... Read more
1 injured
Incident date: Feb 22, 2021
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT FREYSINGER BUICK GMC SERVICE & PARTS LOCATED AT 16251 CARLISLE PIKE, MECHANICSBURG, PA 17050, (717) 620-0407) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTUR... Read more
BUICK
PARK AVENUE
(2002) - ENGINE
Mar 25, 2021
Incident date: Mar 22, 2021
TL* THE CONTACT OWNS A 2002 BUICK PARK AVENUE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE VEHICLE FAILED TO START-UP. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
BUICK
PARK AVENUE
(2002) - ELECTRICAL SYSTEM
Mar 25, 2021
Incident date: Mar 22, 2021
TL* THE CONTACT OWNS A 2002 BUICK PARK AVENUE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE VEHICLE FAILED TO START-UP. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Incident date: Jan 2, 2021
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED WHILE DRIVING 50 MPH, THE DRIVER'S SIDE REAR TOE LINK FRACTURED AND PUSHED THE WHEEL OUTWARDS AT A 45 DEGREE ANGLE, ALMOST CAUSING A COLLISION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHA... Read more
Incident date: Mar 16, 2021
AFTER COLD START THE BRAKE SYSTEM IS WEAK TO NON EXISTENT. WE HAVE A SLOPE OF APPROXIMATELY 25-30 DEGREES AND THIS CAUSED US TO GO INTO OUR NEIGHBORS YARD WHEN THE BRAKES ONLY SLOWED THE VEHICLE AND COULD NOT BRING IT TO A COMPLETE STOP. WE ARE CURRENTLY WORKING WITH OUR LOCAL DEALERSHIP TO GET THE PROBLEM FIXED, HOWEVER DIAGNOSIS IS PROBLEMATIC DUE TO THE FACT THAT IT ONLY OCCURS ON A COLD START ... Read more