Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,115 complaints for BUICK
Incident date: Jan 2, 2026
Wiper fluid supply lines disconnect, halting fluid from reaching windshield. Reconnecting manually does not maintain the connection. Mine have separated at different connectors multiple times.
Incident date: Jan 21, 2026
The cam crankshaft failed. I was driving on the highway at a speed between 65-75 and my truck just cut off without any warning. Luckily, I was in far right lane and coasted over to the side of the road but it was very scary because I didn't control my truck at all. I called the nearest Chevrolet Dealership that was Kevin Whitaker and they give me the Chevrolet help contact phone and they sent a to... Read more
Incident date: Jan 21, 2026
Digital dash display is completely black. There is no display of speed, lane departure, back-up camera or parking assist/surround view camera. Neither vehicle restart nor software reset corrects the issues.
Incident date: Jan 21, 2026
Digital dash display is completely black. There is no display of speed, lane departure, back-up camera or parking assist/surround view camera. Neither vehicle restart nor software reset corrects the issues.
Incident date: Jan 17, 2026
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was notified about the recall and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The man... Read more
Incident date: Jan 10, 2026
The contact owns a 2023 Land Rover Range Rover. The contact stated that while the vehicle was parked, the sunroof failed to close properly. The contact stated that on several occasions, the sunroof was closed but unexpectedly reopened. The vehicle was taken to several dealers however, the vehicle was not diagnosed. The contact stated that a dealer confirmed the sunroof failure and performed a reca... Read more
Incident date: Jan 10, 2026
Vehicle rear-ended at high rate of speed. Impact included rollover. Driver was buckled but seatbelt and/or seat failure and no air bag deployment for either occupant. Serious bodily injury occurred. Vehicle on hold pending further police investigation and scene reconstruction by multiple agencies.
Crash
2 injured
Incident date: Jan 10, 2026
Vehicle rear-ended at high rate of speed. Impact included rollover. Driver was buckled but seatbelt and/or seat failure and no air bag deployment for either occupant. Serious bodily injury occurred. Vehicle on hold pending further police investigation and scene reconstruction by multiple agencies.
Crash
2 injured
Incident date: Jan 12, 2026
Had transmission serviced, was told the transmission was no good and about to fail Quoted $8000.00 dollars to repair
Incident date: Jan 8, 2026
When the air conditioner is set to heating, cold air blows on the passenger side, while the driver’s side works correctly.
Incident date: Dec 15, 2025
I don't know what failed, but my vehicle spontaneously combusted this morning in front of my apartment.and is a total loss. Fire Marshal's [XXX] ) Case# XX-XXX. The fire also destroyed the vehicle sittling next to it. We are lucky the building didn't catch on fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Dec 15, 2025
On my way home in December 2025, my car started to sputter and make noises. All of a sudden the car started going about 10-15 miles. I almost go hit by several vehicles, because they had to put on brakes, I was trying to go up then down a hilly road. I finally was able to get to an Auto Advance Shop, I had to tow the car to Honda then to Buick for a diagnostic test. It had been over a month and I ... Read more
Incident date: Dec 15, 2025
On my way home in December 2025, my car started to sputter and make noises. All of a sudden the car started going about 10-15 miles. I almost go hit by several vehicles, because they had to put on brakes, I was trying to go up then down a hilly road. I finally was able to get to an Auto Advance Shop, I had to tow the car to Honda then to Buick for a diagnostic test. It had been over a month and I ... Read more
Incident date: Jul 16, 2025
My wife was driving the vehicle and the dash lit up like a Christmas tree. Every fault and every light came on including the steering tightened up like there was no power steering. Dealership has had the vehicle for almost a week and haven't heard anything. This is a brand new vehicle. Never have bought a hyundai before, very disappointed!
Incident date: Jul 16, 2025
The contact owns a 2024 Buick Envista. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and the contact felt a hard kick when the vehicle accelerated. The instrument cluster was blank. No warning lights were illuminated. Recently, while attempting to start the vehicle, the vehicle failed to start. The vehicle was not diagnosed or repaired by an in... Read more
Incident date: Jan 10, 2026
While driving the car an alert pops up with a red steering wheel and an exclamation point. The console states "Power Steering Unavailable Service Required". I brought the vehicle to a dealer and they stated they thought it was from low voltage due to a bad battery. They returned the car and the issue happened again. Oddly the you get the symptom first. Then you see an alert saying "LaneSense ... Read more
Incident date: Jan 10, 2026
While driving in traffic, after changing lanes, the vehicle experienced a complete electrical shutdown without warning. The engine shut off, the dashboard went completely black, and hazard lights were not functional. There were no warning lights, messages, or audible alerts prior to the failure. The vehicle was in active traffic and, stopped without power steering or brake assist. After opening t... Read more
Incident date: Jun 13, 2025
I have constantly had to replace spark plugs within the last year — all lights are on dashboard. Finally took it and got a P0372 code, rough idling and misfiring, and stalling. Car once cut off on me while driving. Took it to the Honda dealership and it is indeed my fuel injectors and gasket. I have tried to get in touch about a possible recall but the Honda Manufacturer are failing to release a... Read more
Incident date: Jan 13, 2026
Three wheels had rim a total of eight cracks that lead to one tire unable to hold air. Loss of air in tire can lead to crash. Mercedes service inspected car after first crack was noticed by Discount Tire when they diagnosed deflation in tire. Mercedes service reported that two additional wheel rims were cracked. Discount Tire subsequently determined a total of eight cracks and took pictures. M... Read more
Incident date: Dec 19, 2025
The contact owns a 2016 Ford Taurus. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image was unexpectedly turning on and off. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the parts to do the recall repair were not yet available. The dealer was not cont... Read more
Incident date: Dec 19, 2025
When trying to park/shut off, the vehicle gives ‘shift to park’ error message upon shifting to park and won’t shut off or when starting will give ‘shift to park’ error message and not start. This seems to be a common issue with this vehicle model…we could really use a recall
Incident date: Dec 30, 2025
Engine safety concern. Grinding and clunking while engine is running and gets worse under load or when accelerating. Have taken into dealer for service over 6 times. Recall service was performed and their fix was to change to a thicker oil but all that caused was worse fuel economy, more expensive oil changes, and the noises have become worse. Going back to dealer next week for another attempt. Ha... Read more
Incident date: Jan 1, 2026
I received confirmation from my local Hyundai dealership that my 2016 Hyundai Elantra GT is consuming over 1.8 quarts of oil every 1000 miles. The mileage is currently 70k miles. This is not the result of lack of maintenance or neglect but because of Hyundais engine design. I was told by the local dealership that I would need a total engine re build. This was the only option to fix the issue 100%.... Read more
Incident date: Jan 1, 2026
Auto insurance company informed safety regulations due to recalls on this vehicle.
Incident date: Jan 1, 2026
Auto insurance company informed safety regulations due to recalls on this vehicle.
Incident date: Jan 2, 2026
The engine on my 2013 Kia Optima (VIN [XXX] ) failed catastrophically less than one mile after purchase. This vehicle is subject to Kia Safety Recall SC147, which addresses a manufacturing defect involving engine bearing wear caused by factory machining debris and identifies engine replacement as the remedy when failure occurs. A Kia dealership inspected the vehicle and confirmed the failure was... Read more
Incident date: Jan 7, 2026
The contact owns a 2024 Honda Accord. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle unexpectedly came to a stop without the brake pedal being depressed. The “BRAKE” message was displayed on the instrument panel. The failure occasionally occurred while the cruise control feature was activated. The contact received notification of NHTSA Campaign Nu... Read more
Incident date: Jan 7, 2026
Turbocharger gasket failed resulting in leaking coolant and overheating of engine. Damages resulted turbocharge replacement and replacement of water outlet in $4463.43 repair bill.
Incident date: Jan 4, 2026
MPG not what window sticker claims. Window sticker claims 18 mpg city, 23mpg highway, 20 combined. Getting 13 combined
Incident date: Jan 4, 2026
I was stopped at a traffic light and began moving forward to make a turn into traffic. As I activated my turn signal and started to proceed through the intersection, the vehicle suddenly stalled and shut off without warning, causing an immediate loss of power while the vehicle was in motion. Another vehicle was entering the intersection at the same time, creating a near-collision situation. I was ... Read more
Incident date: Jan 4, 2026
I was stopped at a traffic light and began moving forward to make a turn into traffic. As I activated my turn signal and started to proceed through the intersection, the vehicle suddenly stalled and shut off without warning, causing an immediate loss of power while the vehicle was in motion. Another vehicle was entering the intersection at the same time, creating a near-collision situation. I was ... Read more
Incident date: Aug 30, 2025
This is a 2021 Vehicle, and beginning in April of 2022, I have been telling my dealer that there is something wrong, but they haven't been able to fix it. When I am driving, there are times when the car will fail to accelerate. Also at times it feels like I have been rear ended and the car lurches. I have said this is a safety issue and neither the dealer nor Inifiniti Customer Consumer Affairs... Read more
Incident date: Oct 1, 2025
Burning oil. There is something wrong. I took it to the dealership i still have warranty i really think this needs to be looked into.
Incident date: Oct 1, 2025
Trying to understand why a recall was not done on an engine issue on this car and instead GMC chose to send out 2 letters in 2024 detailing the problem that "might" happen with the engine losing power while driving and for owners to "carry" the letters in the glove compartment of the vehicle so the dealership could be aware of the issue. You were told to not bring the car to be serviced unless th... Read more
Incident date: Dec 27, 2025
The contact owns a 2014 Ford F-150. The contact stated that while attempting to start the vehicle, the vehicle failed to respond as needed. No warning light was illuminated. The vehicle was previously serviced under NHTSA Campaign Number: 24V444000 (POWER TRAIN); however, the remedy failed to fix the vehicle. The contact stated that the failure had occurred after the recall repair was performed. T... Read more
Incident date: Dec 1, 2025
Engine Seized while driving - took to Hyundai dealership in Newport News VA and was advised it was negligence on our part. car was just inspected 2 months prior with no issues. All repairs were completed 05/23/2023 as required by Hyundai. Car does not start and they refuse to fix it. Car engine was recalled and never replaced. Information states it was but dealership refuses to provide records sho... Read more
Incident date: Dec 13, 2025
Two days after purchasing vehicle, I noticed a popping noise coming from the bottom driver seat, and the seat back of the driver seat. I took vehicle to the dealer, and the dealer was unable to replicate the issue. I noticed this issue every time I drive. I opened up the seat cover and noticed a loose piece in the seat frame. I think this may be causing the issue. I will be taking the vehicle t... Read more
Incident date: Dec 13, 2025
I am writing to report a serious and ongoing safety issue with my vehicle. While I was actively driving in traffic, my car suddenly shut off completely without warning. This occurred while the vehicle was in motion, creating an immediate and dangerous situation. During this incident, the steering wheel locked up multiple times while I was driving, making it extremely difficult to control the vehi... Read more
Incident date: Dec 13, 2025
I am writing to report a serious and ongoing safety issue with my vehicle. While I was actively driving in traffic, my car suddenly shut off completely without warning. This occurred while the vehicle was in motion, creating an immediate and dangerous situation. During this incident, the steering wheel locked up multiple times while I was driving, making it extremely difficult to control the vehi... Read more
Incident date: Dec 1, 2025
I own a 2017 Toyota Highlander with 6 cylinders (engine model 2GR-FKS). It has 107,000 miles. I brought it to my dealer for inspection and service, and noted that it was making a whirring/whining sound upon acceleration. There were no warning messages on the dashboard to alert me of any issues. The dealer reported back to me that the transmission was failing and quoted $11k to fix it. Upon researc... Read more
Incident date: Dec 7, 2025
Well driving on highway, front portion of sunroof shattered. Very loud, exploding sound.
Incident date: Dec 24, 2025
The contact owns a 2017 Ford Focus. The contact stated that the engine was previously replaced due to a cracked engine block. The contact was provided a loaner vehicle during the several weeks the vehicle was being serviced. The contact received the recall notice of NHTSA Campaign Number: 23V905000(Engine and Engine Cooling). The local dealer was contacted, and confirmed the parts status. The vehi... Read more
Incident date: Dec 24, 2025
After filling up fuel vehicle starts and stalls out. This occurs while driving at stop signs. And also while driving loss of power. There is something wrong in the engine, timing belt, fuel, etc.
Incident date: Dec 3, 2025
I am reporting a recall remedy compliance concern related to NHTSA Recall 25V-437 for my 2023 Nissan Rogue. In Nissan’s Part 573 Safety Recall Report, Nissan states that dealers WILL inspect the engine oil pan for metal debris as part of the recall remedy. ECM reprogramming is described as a follow-up step when no debris is found. In my case, Nissan dealers were instructed under NTB 25-055B to... Read more
Incident date: Dec 3, 2025
Passenger window will go down while LOCKED. Strange noise from front cabin
Incident date: Dec 3, 2025
Passenger window will go down while LOCKED. Strange noise from front cabin
Incident date: Mar 4, 2024
The contact owns a 2019 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side door exterior B-Pillar trim clip attachment detached. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 24V031000 (Structure); however, the dealer informed the contact that the driver's side door exterior B-Pillar trim failure was not listed in the r... Read more
Incident date: Dec 22, 2025
Engine began giving white smoke from exhaust at start up. 2 Mechanics have checked it and said it’s a well Known coolant intrusion issue with these ford eco boost engines. High risk of overheating and engine failure (while driving, which is a major safety risk for my family).
Incident date: Dec 22, 2025
When I'm driving sometimes the car seems like it's about to cut off or something & the check engine light plus stabilizer track message bones on & I start losing power & it's happened more than 10 times ! I let the car sit for a few minutes & it works !
BUICK
REGAL TOURX
(2018) — VISIBILITY/WIPER
Dec 28, 2025
Incident date: Dec 23, 2025
excessive dashboard glare restricted clear vision of road and associated pedestrians and other vehicles.